Dispatcher jobs at Waste Pro

Under limited supervision, provides support to security operations in the physical protection of JEA's critical infrastructure, personnel, facilities, and other assets. Job requires in-depth knowledge of security dispatch and business system analysis tools, processes, methodologies, and standards for business requirements information gathering, analysis, and documentation. Responsibilities include, but are not limited to, conducting incident investigations by gathering, organizing, documenting, and analyzing existing security event information to complete accurate security reports and required internal and external notifications. Guidelines are available but are not completely applicable to the work or have gaps in specificity requiring judgment in interpreting, analyzing, and adapting methods, techniques and procedures to specific cases or problems. Solves problems within established parameters and identifies and recommends responses to new and unusual circumstances. Completed work is evaluated for technical soundness, appropriateness and conformity with policies and requirements. Regular contact with people in other work groups, security force contractors, and individuals in internal leadership roles is required to plan and coordinate security event response efforts to resolve security events, advise on work efforts, and communicate information. May be required to work any shift schedule to maintain 24-hour, 7 day per week operations. EXAMPLES OF WORK: · Receive and process emergency and non-emergency calls; monitor phone and radio traffic to ensure procedural compliance. · Coordinate and direct activities of security contractors. · Complete accurate security reports from all available sources and review security force report information entered in the computer system for accuracy and complete any required follow-up actions. · Assess employees' compliance with procedures; assist in the development of employee skills and abilities by providing corrective action when necessary. Initiates commendations where appropriate. · Identify, analyze, troubleshoot, and submit tickets to report security and non-security system problems. · Fulfill access control and CCTV video requests by JEA Management as requested or for investigative purposes. · Participate in periodic meetings with the Security management team. · Complete accurate, timely, and comprehensive reports relative to security operations investigations. · Ensure the proper various reports and investigations are completed by security force contractors from emergency and non-emergency events. · Complete notifications to appropriate internal and external agencies, command staff, etc. · Serve as the initial dispatch incident commander directing security force contractors to take appropriate measures to neutralize a threat for security events until relieved by higher authority. · Monitor and analyze reports to ensure security force contractors complete a proper investigation of the security event to determine root causes. · Identify security dispatch program weaknesses recommending corrective action and mitigations as appropriate. · Identify and communicate verbally or in writing any dispatch operational and procedural questions or concerns to the immediate supervisor. · Ensure the proper various reports and investigations are completed by security force contractors from emergency and non-emergency events. · Complete notifications to appropriate internal and external agencies, command staff, etc. · Help drive security concepts and methodologies across the security dispatch team, contracted security force, and other employees. · Perform other job-related work as assigned. OPEN REQUIREMENTS: A high school diploma or the equivalent is required; a bachelor's degree in Technical, Criminal Justice, Criminology or related field is preferred AND Two (2) years of related experience in security dispatch SALARY: $25.96/hr. PHYSICAL REQUIREMENTS: Sitting Up to 8 hours per day Lifting Up to 2 hours per day Walking Up to 1 hour per day Up to 50 max. pounds** Standing Up to 4 hours per day Pushing Up to 1 hour per day Bending Up to 2 hours per day Up to 50 max. pounds** Squatting Up to 2 hours per day Pulling Up to 1 hour per day Stooping Up to 2 hours per day Up to 50 max. pounds** Reaching Up to 2 hours per day Climbing Up to 1 hour per day Balancing Up to 1 hour per day Stairs Up to 1 hour per day Twisting Up to 1 hour per day Ladder Up to 1 hour per day Crawling Up to 1 hour per day Step-stool Up to 1 hour per day Kneeling Up to 1 hours per day Outdoors Up to 4 hours per day Typing Up to 4 hours per day Excessive heat Will not generally apply Data Entry Up to 4 hours per day Excessive cold Will not generally apply Dust Will not generally apply Humidity Will not generally apply Loud Noise Will not generally apply Hands in Water Will not generally apply Unusual hearing or vision demands: Normal field of vision; good depth perception; free from color blindness; able to maintain vision correctable to 20/40. Other physical demands or notes: Normal sense of hearing and smell; good manual dexterity; a normal range of motion; a normal sense of balance; JEA employees should not attempt to lift, pull, or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position. Benefits JEA offers a generous benefits and compensation package, with most benefits starting on your first day of employment. • Paid Time Off: 13 paid holidays plus an exceptional annual leave benefit to be used for vacation, personal and sick time. • Medical: Three comprehensive medical plans offered as options for you and your dependents-including one plan with 100% paid coverage for the employee. • Other Benefits: Exceptional benefits package beginning from first day of employment. • Dental • Vision • Health accounts - employer sponsored HSA and HRA • Flexible spending accounts • Tuition reimbursement • Life insurance, accidental death & dismemberment, short-term and long-term disability and more. • Retirement: JEA provides a great benefits and retirement package for its employees. Employees may begin participation in the 457 Deferred Compensation Plan on day one of employment. Employees have the flexibility to choose from a variety of investment options to help them achieve their retirement goals. Health & Wellness To encourage our employees to develop and maintain good health, JEA offers access to the Healthy Lifestyles Wellness program as well as 11 onsite fitness centers. From annual flu shots and biometric screenings to health risk assessments and periodic access to an on-site mobile mammography unit, the program offers something for everyone.

Description Dispatcher (s): 1 Department: Customer Service Applications Accepted through Sunday, December 14, 2025 Salary Range: $39,748.80 ($19.11/hr.) - $59,654.40 ($28.68/hr.) Grade: 105 Hours: Rotating Shifts (Including nights, weekends, emergencies & holidays) Position Summary: Under limited supervision, is responsible for providing effective and efficient communication support to all areas of CWS. Receives, logs, and relays pertinent information to and from associates and external customers Essential Functions: Responsible for receiving, researching, coordinating, and dispatching complex emergency services requests between external customers and CWS associates, i.e., Water Distribution, Wastewater, Meter Technology, HWTP, contractors, etc., via telephone and Microsoft Teams. Communicates, between the office and associates at work sites, information needed to accomplish the job to include locate meters, mains, manholes, street pipes, street valves, and new streets. This information is provided by the CRIS, Mainframe, Cityworks, Google Maps, and GIS systems. Communicates with other emergency personnel (Fire, (North Charleston Fire Department (Email), Police (dedicated telephone line), EMS). Provides security and safety surveillance. Maintains record keeping systems for verification of field associates work orders/requests. Create, cancel and resolve work orders as needed and maintain MS Teams and telephone communications for the purpose of disseminating information to field associates at job sites. Accurately communicates policies, rates, fees, and procedures to customers as requested. Analyze situations accurately and adopt an effective course of action. Maintain current knowledge of routes and locations to assure timely services and accurate information. Work cooperatively with others. Receive and coordinate information from various departments to send via email the weekly on-call schedule. Respond to all messages via telephone and email. Follow up on all pending and recommended work with customers utilizing the pending work log and updating customer files. Must be able to work varied shifts as scheduled between the hours of 7am to 11pm. Communication Skills: You will be listening and speaking to people by phone, responding via MS Teams, or emailing information to customers who are often in some state of distress. Your ability to listen, speak/type plainly and communicate effectively will be necessary. Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need. Problem-Solving Skills: You will need to be able to prioritize the most important situations and think quickly on your feet. Required to work during emergency conditions. Regular attendance is required. Job performance must conform to all CWS policies and procedures. Specific knowledge of CWS Environmental Management System Policy and Procedures. Additional Duties Research and explain billing and account information to customers. Interacting with staff to ensure proper disposition of customer service requests. Analysis, comprehensive research, accurate calculation, proper documentation, and proper distribution of various daily reports, account updates, account balances, and requests for field service work necessary to maintain the overall billing process within a fixed schedule. Assist with training newly assigned associates. May compile and input account records. Performs other related duties assigned. Minimum Requirements Physical Requirements, Activities, and Working Conditions Frequent sedentary work with constant maneuvering to include reaching, pulling objects, and rotating body while in a sitting position. Occasionally positions self to exert up to 25 lbs. of force to lift and transport objects. Objects greater than 50 lbs. require a two-person operation. Ability to effectively use personal computers with printers; telephone; calculator; copy machine; fax machine; and assigned software. Ability to distinguish subtle or slight changes in pitch or noise level. Ability to understand and execute complex written and oral instructions. Ability to observe and comprehend computer screens and dispatch programs for information. Ability to express or exchange ideas and detailed information by means of written and oral communications with customers and staff. Ability to identify, reach and handle documents as required to perform the essential job functions and to maintain an accurate record keeping system. Ability to perform tasks during extended periods while seated or standing. Must be able to wear Personnel Protective Equipment (PPE) as defined in the Job Safety Analysis (JSA) to perform the required essential functions. Constant communication via telephone in a call center environment. (Contact Center Only) Education and/or Experience Three (3) years of customer contact experience in a related field. HS Diploma or GED preferred. Prefer experience as a dispatcher in a business office or in a related field. Must demonstrate a working knowledge of written and verbal communication skills. Computer and related software applications knowledge with printer, calculator, copier, facsimile machine, and the general use of business math. Able to function independently in a multi-task environment, as well as a part of a team. The ability to write clearly and spell correctly Ability to establish priorities and pass on information as needed Geographical knowledge of service area or map reading skills Must have clear, audible voice capable of being projected over telephone. Prior work record indicating dependability and conscientiousness. Licenses, Certifications, Registrations This position does not require special designations. Training Needs: OSHA and Departmental safety training as required. Skills Based Training. Standard Operating Instruction (SOI) per department requirements. ISO 14001 standards for department and company. See Department Competency and Training Matrix for this position. Potential Career Path: ELIGIBILITY FOR PROMOTION TO VARIOUS POSITIONS THROUGHOUT THE COMMISSION DEPENDS UPON INDIVIDUAL QUALIFICATIONS, AND NOTED JOB PROGRESSIONS ARE NO GUARANTEE OF CAREER PATH TO THESE OR ANY OTHER JOB(S) AT THE COMMISSION. Dispatcher Coordinator Call Center Coordinator

SCHEDULE: Thursday - Saturday 2000-0800 REQUIREMENTS: Must have previous call center experience, also dispatcher experience is a plus! JOB SUMMARY: Provides centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming. ESSENTIAL FUNCTIONS • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. • Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives. 1. Monitors the Inspection Service's national radio traffic, records events, provides information requested by radio users 2. Monitors intrusion detection systems using automated alarm monitoring software, initiates internal or police response based on defined criteria, accurately captures event information, confirms accuracy of data recorded in the alarm database, interacts with postal employees including postal inspectors, postal customers, and police departments 3. Monitors and processes after-hours phone traffic 4. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. Education/Experience: • Must have high school diploma or GED • Call center experience required Competencies (as demonstrated through experience, training, and/or testing): • Ability to carry out instructions furnished in written, oral, or diagrammatic form • Ability to be an effective team member • Ability to maintain professional composure when dealing with unusual circumstances • Courteous telephone manner • Ability to use personal computer and enter data • Ability to write routine correspondence, including logs and reports • Good organizational skills • Customer service and service delivery orientation • Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures Working Conditions and Physical/Mental Demands With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey • Required ability to handle multiple tasks concurrently • Computer usage and regular data entry • Regular talking and hearing • Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. • Close vision, distance vision, and ability to adjust focus. • Work performed in an office environment “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Over the last forty years, United Scrap Metal (“USM”) has grown from $200 and a rental truck into one of the largest full-service recyclers in the country. Today, the team continues to pioneer innovative, solutions-driven recycling programs through ethical and sustainable practices. This has earned them both National acclaim and recognition with the achievement of several dozen awards. With 400+ team members across 6 locations nationally, the company's commitment to excellence is reflected in an outstanding client retention rate across several thousand customers throughout North America. This substantial growth is further supported by strong consumer partnerships who recognize a consistent delivery of high quality non-ferrous and ferrous material via truck, container, rail and barge shipment. Equally as important, is the expansion of the team's focus on philanthropy, sustainability, diversity, and safety / compliance. A unique mission exists in making a positive impact in the lives of others, throughout the communities in which they live, work and service. USM is proud to make a difference for its clients, consumers and local communities as it continues to drive forward into the next forty years and beyond. Position Overview The Dispatcher is responsible for maintaining customer service and scale operations of the Transportation Department. This individual will report to the Transportation Manager. The Dispatcher also supervises and leads the Drivers. Summary of Responsibilities Executes customer service requests and routes other calls accordingly Effectively handles all customer requests and complaints and reports them to the Transportation Manager Follows up on outstanding issues with the customers, the Sales Team and the Transportation Manager Weighs all material entering and leaving the facility Manages scale operations Answers all inbound calls Processes all daily dispatch paperwork Performs all scale operations - inbound and outbound Creates receivers and shippers in the data base and generates paperwork Closes out daily dispatch paperwork Maintains and files all driver logs and reports Tests and maintains the radiation detection system and log book Facilitates internal communication with his Manager and peers Must demonstrate competency in all aspects of the job and company objectives Demonstrates understanding of company policies, rules and trainings Other duties as assigned Desired Characteristics Highs School or GED required; some collage or a college degree a plus 2 years of direct customer service Organized and able to work in a fast-paced environment Excellent verbal and written communication skills Strong math and calculation skills a must Demonstrated professionalism Ability to work with others and work as part of a team Proficient with computer and data entry skills Strong attention to detail and accuracy a must Excellent English communication (read, write, speak); bilingual spoken Spanish a plus The Company desires a candidate who has shown a stable job history, dependable attendance practices and whose references can state is a trustworthy individual Candidate must pass a pre-employment physical, background and credit check Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation We strive to demonstrate our Core Values in all positions at USM: Trust ● Commitment ● Loyalty ● Passion ● Respect● Service ● Performance USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a Zero Impairment Workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Talent Acquisition contact or another member of our People Experience Team at ***********************. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of any and all activity that takes place in the assigned area. Security Officers must maintain a professional image and demonstrate excellent customer service at all times. Basic Functions: * Control of entrances and movement of pedestrian and vehicle traffic. * Patrol of buildings and perimeters. * Escort of material and personnel. * Inspection of security and fire exposures. * Special assignments. Responsibilities: Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders): * Be on time and report to post in full uniform. * Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner. * Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS. * Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts. * Monitor cameras or equipment in a continuous fashion as outlined in the post orders. * Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations. * Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment. * Make recommendations to management on better safety and loss prevention processes as identified during daily routine. * Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment. * Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market. * Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented. * Valid North Carolina State issued Security D License. * Valid Driver's License. * Ability to walk or stand for extended amount of time. * Pass a drug screen test and background check.

Objectives * Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate using radios or telephones. * Relay work orders, messages, and information to or from work crews and supervisors using telephones or two-way radios. * Prepare daily work schedules. Receive or prepare work orders. * Oversee all communications within specifically assigned areas. * Monitor personnel or equipment locations and utilization to coordinate schedules. * Record and maintain files and records of dispatch information. * Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications. Qualifications * Compliance with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures. * High School diploma or equivalent required. * Excellent communication skills (verbal & written) required. * Previous experience in dispatch, traffic, or field service scheduling required. Knowledge * Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. * Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Mandatory & Voluntary Requirements * General Corporate policies / procedures (e.g. sexual harassment, yard safety, et. al.) training required. * Emergency evacuation / contingency plan training required. * Fire safety training required. * Proper PPE use training required.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Free food & snacks Opportunity for advancement Paid time off We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Responsibilities Receive inbound emergency and non-emergency calls Collect and document information from callers Prioritize calls according to the level of urgency Transmit information to the appropriate person or department Direct response units to appropriate location Monitor status of the response team Qualifications High school diploma/GED Previous experience as a Dispatcher or in a similar position Excellent typing and data entry skills Understanding of best practices and procedures for emergency response situations Strong verbal and written communication skills Highly organized with the ability to multitask and prioritize projects Ability to work well under pressure Company Culture

The purpose of the Disptacher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry. Distribute information to driver teams as needed. ESSENTIAL JOB FUNCTIONS: 1. Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response. 2. Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day. 3. Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements. 4. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction. Communicate service changes to Sales staff. 5. Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues. Distribute county requests to route supervisors. 6. Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers. 7. Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments. 8. Maintains all data in appropriate systems including the following: Verify all dump tickets have been received and entered into Tower. Close tickets and note in Trackese. Enter new drivers, truck and route data information in Tower. Enter "Crew Out" into Tower and provide to Supervisors. 9. Print, review and make data entry corrections to productivity reports for route supervisors daily. 10. Distribute and maintain driver phones/radios -- including completion of software updates, and charging phones every evening. 11. Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory. Ensures that supplies are on hand for necessary forms. Prepares Saturday work. OTHER JOB RESPONSIBILITIES: * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA. * Any additional job duties that may be assigned by the Supervisor. WORK ENVIRONMENT:Normal setting for this job is: office setting.