Wolters Kluwer jobs in Providence, RI

The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization across the Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP) product portfolio. They serve as a trusted advisor for our largest and most strategic accounts and are responsible for optimizing customer outcomes to ensure alignment with the client's clinical, operational, and strategic goals. They ensure strategic customer relationships are established and strengthened, drive product adoption and ensure utilization goals are achieved to maximize value realization, implementation projects are well-managed, communication plans are effectively designed and executed, and ongoing performance is managed. They work directly with Sales Account Managers to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that renewals are achieved. Internally, this position contributes to the development of both internal and external best practices, participates in training and onboarding, and mentors teammates in their growth and development. **RESPONSIBILITIES** + **Customer Relationship Management** + Partner with Sales to build and maintain the health and well-being of assigned accounts, effectively managing customer expectations, and supporting success and renewal + Act as CE liaison for customer executive leadership as it relates to project planning, execution, implementation and utilization efforts + Complete Executive Business Reviews (EBRs) to align on progress, ROI, and future opportunities in collaboration with senior management and Sales + Develop and deliver compelling presentations and facilitate strategic, consultative discussions with key stakeholders + Share best practices and encourage their adoption to maximize product value and outcomes + Design workflows, trainings, and deployment plans to meet unique customer needs + Win support for process and performance improvement plans related to customer success, product development, and service improvements based on strategic account feedback + Work with customers to set utilization goals and benchmark success, leveraging tools (reports, case studies, client references, etc.) to win and maintain customer support + Manage and nurture relationships with key decision-makers and stakeholders across multiple departments (clinical, administrative, and executive levels) + Develop a deep understanding of the strategic account's goals, pain points, and long-term objectives to align WKH solutions with their needs + Ensure the products deliver measurable value to the customer, while educating decision-makers and stakeholders on the tangible benefits being provided + Build credibility with key stakeholders by delivering valuable insights and expert guidance, positioning yourself as a trusted advisor for strategic discussions and decision-making. + Foster long-term relationships with both internal teams and customers, continuously working to deepen trust and collaboration. Build a wide network of internal champions for WK products and leverage these relationships to drive product adoption and customer satisfaction + **Implementation and Project Management** + Understand and uncover customer needs, initiatives, and deployment opportunities + Lead the development and execution of comprehensive customer project plans, including implementation and optimization activities with milestones and goals. This includes ensuring the coordinated execution of tasks across a multi-disciplinary team (Systems Implementation, Customer Support, Enterprise Support, Research & Analytics, Lifecycle Marketing, etc.) and for a variety of activities (access planning, configuration, and execution; training & onboarding; communication plans & digital programs; reporting, etc.) + Assess internal resource needs and requirements for efficient and effective implementation + Report on progress and effectiveness of plans to customer leadership and internal stakeholders. Identify and monitor potential risks to the customer relationship or satisfaction and proactively trigger escalation paths and develop remediation strategies when necessary + Direct Customer Success Specialists in executing supporting implementation activities, including workflow design, customer configuration, branding & tailoring, and customer training and best practices tailored to the needs of high-value accounts + Ensure plan execution by direct contribution and oversight of assigned team members' efforts, prioritizing efforts and resources for assigned customer portfolio. + **Ongoing Utilization Management** + Oversee and analyze customer utilization patterns to identify areas of risk, opportunity, and need + Present insights that showcase how WKH solutions contribute to their goals + Conduct utilization reviews with customer providing actionable insight into product usage and making data-driven recommendations for improvement + Work with customers to re-engineer workflow processes where necessary + Partner with marketing on communication planning including lifecycle marketing, targeted customer communications, and thought leadership campaigns + Identify cross-sell/up-sell opportunities by assessing customer needs and aligning additional products, services, or features that drive value and enhance their experience + **Implementation Scoping** + Advise sales team in establishing contract terms and pricing for the solution + Collaborate with sales team in reviewing and finalizing implementation scope, timelines, and milestones + **Related Duties** + Establish positive, collaborative relationships with customer representatives even under difficult or escalated circumstances + Act and communicate professionally as a representative of the CE team + Respond quickly and appropriately to customer questions, needs and requests and coordinate resources to meet those needs **QUALIFICATIONS** **Education:** Bachelor's degree required, Business/Health Administration preferred. Advanced degree or equivalent experience recommended. **Experience:** + 4+ years direct healthcare experience preferred + 5+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization + Healthcare Landscape preferred + In-depth knowledge of clinical decision support (CDS) products and is aware of the competition and market differentiators + Deep understanding of the healthcare industry, including medical devices, healthcare regulations, and clinical environments and workflows + Comprehensive awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures + Remain current on trends, regulatory changes, and innovations in the industry Act as a thought leader by sharing insights, whitepapers, and case studies with strategic accounts **Other Knowledge, Skills, Abilities or Certifications:** + Excellent project management skills to track large, complex software implementations across multiple customer sites + Familiarity with customer success platforms and CRMs + Data-oriented, consultative approach to promote product utilization with customers + Proven ability to quickly establish rapport with all levels of personnel up to and including C-suite executives + Superb presentation, oral, and written communication skills to effectively engage with C-level executives and cross-functional teams **TRAVEL:** approximately 30% - 40% **About Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)** **Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)** organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients. **Wolters Kluwer Health's Clinical Decision Support & Provider Solutions (CDSP)** mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their workflow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Permanent remote role. Candidate can be located anywhere in the U.S.** The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption. Responsibilities: + Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform. + Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results. + Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions. + Develop key relationships in an account to diversify client contact touch points and interaction frequency. + Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues. + Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution. + Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities. + Lead coordination efforts between clients and internal teams to ensure seamless service delivery. + Regularly assess customer satisfaction and implement improvements. Skills: + Industry Domain: Experience within the EHS industry required + Advanced Client Management: Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments + Strategic Data Analysis: Ability to perform comprehensive data analysis. + Effective Presentation: Expertise in delivering persuasive presentations. + Integrated Coordination: Skill in facilitating collaboration across multiple teams in a matrixed environment + Advanced Sales Knowledge: Deep understanding of sales methodologies and practices. + Complex Issue Resolution: Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention Travel Requirements: + 10-40% percent travel required depending on quarterly cycles & customer needs _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Senior Content Editor - Nursing is responsible for the development, review, and management of high-quality, evidence-based clinical content for Lippincott Solutions products such as Lippincott Blended Learning, Lippincott Certification Review, and Lippincott Professional Development. Your clinical expertise will help ensure that all content is accurate, relevant, consistent, and aligned with current clinical guidelines and best practices. The Senior Content Editor - Nursing collaborates with internal teams, external contributors, and subject matter experts to deliver content on time and within budget. **RESPONSIBILITIES** + Review and verify clinical content to ensure that it is evidence based and follows the latest guidelines and standards. Ensuring that all clinical content is accurate, relevant, consistent, and complete. Writing and editing content, as needed. + Participate in the development and maintenance of detailed clinical content while ensuring consistency with information curated by other Wolters Kluwer Health Products. + Apply clinical experience and knowledge with synthesis of evidence to determine appropriate, meaningful inclusion of new information in clinical learning products. + Manage all phases of the clinical content development cycle for digital products. + Develop and communicate clear clinical guidelines and editorial standards to subject matter experts. + Maintain awareness of healthcare trends, clinical guidelines, and publishing standards. + Serve as a liaison between partnering organizations to ensure on-time delivery of evidence-based clinical content. + Collaborate with the Product Manager, Content Director, and Content Editing Manager to create and manage the content budget. + Collaborate with the Content Editing Manager to develop workflow schedules. + Provide feedback to partnering organizations and subject matter experts to ensure high-quality content delivery. + Communicate with subject matter experts and other authorities to resolve clinical queries. + Manage project components (text, images, videos) at different phases of the workflow over multiple releases simultaneously. + Assist with new content and product development under the direction of the Content Director and Product Manager. + Consult with the Digital Content Analyst, Digital Experience Group, and other content team members to ensure content editing needs are met in the common content management system. + Support marketing, sales, product management, and other teams as needed to deliver accurate information to customers and to better understand the healthcare industry. + Answer customer queries and respond to their requests. + Report improvement opportunities, solutions, and progress to the management team. + Assist in managing high-volume content workflows and priorities. + Support quality assurance initiatives for multimedia content. + Evaluate content performance metrics and suggest improvements. + Ensure compliance with legal and ethical content guidelines. **QUALIFICATIONS** **Education:** College degree MS in Nursing or BS in Nursing with specialty certification (Nursing Professional Development or Critical Care preferred). **Experience:** + Minimum of 5 years recent nursing experience required + Critical Care experience preferred + Experience as a Nursing Professional Development Specialist or Critical Care educator preferred. + Active RN license required. **TRAVEL:** \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $81,400 - $113,800 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**LOCATION:** U.S. locations - remote/hybrid. Candidates within commuting distance of a Wolters Kluwer office will be considered for hybrid employment. Candidates not within commuting distances will be considered for remote employment. Wolters Kluwer, UpToDate Lexidrug is seeking a clinically experienced pharmacist to join our clinical AI strategy team, with a specific focus on drug content innovation. This role will help define how pharmacologic knowledge is embedded into AI systems and contribute to the development of standards for safe, scalable, and clinically meaningful medication decision support. The ideal candidate brings deep clinical expertise and strong communication skills, thrives in a fast-paced, start-up-like environment, and is excited to work cross-functionally to shape the future of healthcare technology. **RESPONSIBILITITES** **Clinical AI Strategy & Development (80% to 100%)** + Collaborate with cross-functional teams to design and refine AI systems, including prompt strategies and medication-related search logic. + Define and maintain pharmacologic indices and decision pathways that reflect real-world clinical reasoning. + Contribute to the development and execution of validation processes for medication-related AI outputs. + Translate user feedback into system improvements in partnership with product, engineering, and editorial teams. + Monitor regulatory frameworks and risk management strategies relevant to clinical AI and pharmacy practice. + Represent UpToDate externally through white papers, conference presentations, and thought leadership. + Help establish internal standards and best practices for AI-driven drug content delivery. **Clinical Practice (Optional - up to 20%)** + Maintain limited clinical practice to stay current with evolving standards and workflows. **QUALIFICATIONS** **Education:** + PharmD or equivalent clinical pharmacy degree. **Experience:** + Minimum 5 years of clinical experience in hospital, ambulatory, or managed care settings. + Active clinical practice preferred; board certification strongly preferred. + A valid license in at least one U.S. state, preferred + Strategic mindset with the ability to contribute to central clinical content strategy and influence product direction. + Experience with clinical decision support tools, formulary management, or medication safety programs. + Familiarity with AI technologies, natural language processing, or healthcare informatics preferred. + Understanding of evidence-based medicine principle and background in clinical research or statistics is a plus. + Strong analytical, writing, and communication skills. + Ability to work independently and collaboratively in a fast-paced, cross-functional environment. + Experience leading teams or contributing to product development is a strong plus. + Comfort with ambiguity and rapid iteration; ability to pivot quickly based on feedback and evolving strategy. **TRAVEL:** 1 week every six weeks for team meetings \#LI-Remote _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $199,300 - $282,100 **Additional Information** : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Health:** Healthcare professionals, students, and researchers around the globe are making important decisions every day about patient care and outcomes using our integrated solutions, premium content and productivity tools. Our solutions are focused in the areas of Clinical Decision Support, Clinical Drug Information, Patient Engagement, Clinical Terminologies, Clinical Surveillance, Nursing Education, Medical Education, Allied Health Education and Medical Research. Four market-centered business units to serve the needs of our diverse customer base. Health Learning, Research and Practice help clinicians deliver better patient outcomes through digital solutions for healthcare education, certification, reference and research in more than 140 countries. Our Ovid research platform is the #1 medical research platform in hospitals and medical schools, while our Lippincott brand is highly valued by doctors, nurses and allied health professionals. Our offerings range from print books to innovative technology-enabled solutions, such as virtual simulation and adaptive quizzing tools. We have a strong emphasize on creating expert solutions that combine subject matter expertise and technology to help drive better decisions faster. Preference is for a candidate based East Coast- US, but we remain open to candidates based in Europe as well. **About the Role:** We are looking for a Director of Customer Success to lead a global customer success team supporting our SaaS solutions in the health research and healthcare sectors. This role is pivotal in driving customer satisfaction, retention, and growth by ensuring our clients achieve measurable outcomes and long-term value from our platforms, which will drive long-term customer value and retention for our business. The Customer Success Director is a senior leadership role responsible for developing and executing initiative-taking strategies that ensure customers achieve their desired outcomes while maximizing retention, satisfaction, and product adoption. **Responsibilities:** + Drive the strategic vision for customer success globally, ensuring alignment of customer success objectives with corporate goals. + Guide the development and implementation of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention and expansion + Foster a culture of customer-centricity, accountability, and continuous improvement. + Analyze customer feedback and usage data to identify risks and opportunities. + Monitor customer health metrics and proactively address risks to retention and satisfaction. + Establish performance metrics (churn rate, Net Promoter Score (NPS), and Customer Lifetime Value (CLV) and ensure continuous improvement. + Advocate for customer requirements in product development and strategic planning. + Drive revenue growth through upsell & cross-sell opportunities + Build strong cross functional partnerships with Sales, Product, Marketing, and Support to ensure a seamless customer experience. + Lead, mentor, and grow employee capabilities for a high performing Customer Success team with clear and actionable goal setting, development, and performance expectations. + Develop customer success team's skills related to product/technical knowledge, analytics, customer interviewing to understand customer needs, customer relationship/networking, data storytelling and impactful presentation. **Qualifications:** + 10+ years of experience in customer success or account management, with at least 3 years in a leadership role managing global teams. + Experience in SaaS or technology environments preferred. + Health research and/or health care industry market knowledge + Data excellence with deep knowledge / experience with leveraging customer success tools & technology to drive insights and strategic planning. + Deep knowledge of customer journey mapping and lifecycle management. + Relationships driven with experience influencing cross-functional teams and driving change. + Demonstrated ability to solve complex problems and successfully navigate a dynamic, fast-changing business environments \#LI-Hybrid _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $189,950 - $268,900 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer Health Business Transformation team is searching for a strong Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. The Technical Project & Program Manager will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. The person in this position will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. This senior Technical Project & Program Manager must have strong technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. RESPONSIBILITIES Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects Create project plans, identify constraints and dependencies Proactively manage project risks and mitigation Control scope and evaluate business priorities to efficiently balance resources and projects Define goals, measure progress, manage cross functional team dependencies and timelines Facilitate requirements gathering and fit gap sessions Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition Manage dependencies between multiple projects and multiple business unit needs Successfully lead the delivery of projects utilizing direct and non-direct reports Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment QUALIFICATIONS Education: Bachelor's or Master's degree in Business or an equivalent field, or MBA or equivalent understanding of business process and financial concepts Experience: 7+ years of project management experience 5+ year experience as a project manager on complex transformational technical projects Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment Expert knowledge in all lead to order operations Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. Experience with work estimation on technical projects Familiarity with Agile and SDLC Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners Proven ability to influence cross-functional teams without formal authority Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization Conflict management skills including the ability to work with and resolve conflicting needs and requirements Ability to analyze data, properly articulate and take proactive action on risks and dependencies Ability to comprehend and communicate technical concepts Possess a sense of accountability and pride for delivering on time and on budget with expected quality Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports Ability to learn new concepts/hardware/technologies quickly Excellent meeting management, presentation, and facilitation skills Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done Experience with Change Management methodologies desired Experience with multinational corporate structures is a strong plus PMI and/or Lean/Agile certification(s) are required #Li-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900

**_Hybrid role: 8 days per month onsite at an approved Wolters Kluwer location._** The **Hands-On Director of Technology Project & Program Management** is responsible for leading the planning, resource allocation, budgeting (in partnership with the Finance team), and end-to-end delivery tracking of strategic initiatives. This role ensures consistent communication with stakeholders throughout the project lifecycle and drives successful execution across global programs. You will provide thought leadership and vision to guide global business and IT process owners toward continuous improvement, establishing governance and best practices in program and project management. **A key focus of this role includes managing cybersecurity programs and portfolios** , ensuring alignment with organizational priorities and risk mitigation strategies. Strategic Leadership and Engagement + Create and deliver compelling presentations for WK executives, other senior leaders, and customers. + Enables adoption of AI within for programs and projects with GIS + Manage the development, maintenance, and monitoring of Key Performance Indicators (KPIs) + Work with IT executives to develop annual PMO plans with corresponding resources, costs, and tactical plans to increase the programs success. + Collaborates with other IT teams and facilitate the definition of metric and needed reporting for portfolio of programs in scope + Ensure security is top of mind for all program initiations, and that we always balance customer experience and WK Security risk and posture Strategic Program Management + Lead the group of GIS Project Managers to work on different aspects of GIS projects and monitor progress and adjust as needed. + Accountable for managing and coordinating the information security projects + Accountable for the successful delivery of the GIS programs and execution of aspects of project life cycle + Build trusted relationships with internal and external (GBS, Divisions/BU) stakeholders and subject matter experts. + Contribute to enhance the application-based security while working with different applications and business owners. + Collaborates with other IT Functions to leverage capabilities as well as to provide with reports and information Resource Management + Working with functional leaders ensure resource availability and allocation to required projects to reach objectives and help the functional leaders in managing resources in an effective and efficient manner. + Assist in the development of business cases while working with the associated leaders. + Accountable with PM onboarding to the team (both employees and contractors) and developing solutions to reduce the duration of onboarding (seamless onboarding), which includes both process improvements as well as improvement in hiring requirements to focus on hiring top talent + Manage ClickTime data tracking and developing meaningful actionable reports, as needed. Demand and Intake + Ensures PMO Demand and Intake has GIS representation + Leverage best practices, lessons learned and emerging trends to develop actionable roadmaps that will allow the GIS to implement program/project capability improvements in accordance with desired outcomes. Training and Coaching + Ensures all programs use best practices in Change Management to ensure both the success of programs as well as increase the experience quality of changes programs in scope deliver + Lead CoE for PMs with focus on adoption of best practices and AI + Ensure programs Provide end user training as needed Additional knowledge and skills: + Senior executive presentation and communication skills + Familiarity with lean and agile development processes + Strategic visionary - able to connect the dots within a global shared services context in moving from "forward thinking" to "seeing around the corner." + Executive level written and oral communication skills with a demonstrated ability to communicate and influence. + Communicate complex problems to other people in a simple way that they will understand and work together to alleviate the general IT risk affected by the PMO program portfolios + Ability to work collaboratively and effectively with and manage relationships with all levels of employees and leaders throughout the Company. + Demonstrated ability to get positive results through influence, persuasion, leadership, presentations, training, and group facilitation skills. + Ability to balance organizational short-term and long-term objectives. + Maintain continuous improvement mindset to improve PMO strategy while taking feedback from customers/leaders. + Proactively seek opportunities to provide additional PMO value to its internal customers. Represent Wolters Kluwer within the industry by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiative. Communicate Wolters Kluwer competitive advantage to customers in a compelling articulate manner in speech, writing and formal presentation. **Education:** + Bachelor's Degree with preference in Information Technology, or related field. + Preferred: Master's Degree in Computer Science or Information Technology **Required Experience:** + Prior experience in managing PMOs and PM CoEs + 10 years-of demonstrated progressive experience in IT Program Management and/or change and transformation management. + 3+ years' experience with shared services model, vendor and/or managed services + 3+ years management, enterprise-wide transition and/or transformation programs + Entrepreneurial mindset and proactive way to managing work. + Able to deliver with limited oversight and take accountability of actions. + Excellent presentation skills, both creating slides and delivering presentations to a variety of audiences. **Preferred Experience:** + Project Management Professional (PMP) certification preferred. + Proven ability to solve problems creatively. + Strong familiarity with project management software tools, methodologies, and best practices + Experience seeing projects through the full life cycle. + Excellent analytical skills + Strong interpersonal skills and extremely resourceful + Proven ability to complete projects according to outlined scope, budget, and timeline. _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $208,800 - $295,550 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The **Principal SaMD Technical Program Manager** plays a pivotal role in driving the development and delivery of Software as a Medical Device (SaMD) products. This position is responsible for enabling engineering teams to operate at high velocity while ensuring strict compliance with global regulatory standards such as FDA, EU MDR, ISO 13485, and IEC 62304. They are responsible for creating and managing the software development plan and partnering with engineering, quality, and regulatory team members to aligning the process with agile and lean engineering practices. This approach empowers teams to innovate rapidly while maintaining audit-ready outputs and supporting the full product lifecycle, including post-market surveillance and ongoing compliance maintenance. Collaboration and leadership are central to this role. The Principal SaMD TPM acts as a bridge between engineering, product, regulatory affairs, clinical, and quality assurance teams, facilitating strategic decision-making and resolving cross-functional dependencies. They provide oversight to various aspects of the project portfolio, coordinating meetings and project deliverable milestones. They are responsible for tracking and communicating key metrics-such as risk information, documentation completeness, and team velocity-to both technical and business stakeholders. By engaging with executive leadership and managing demand from diverse sources, they ensure that product needs are clearly understood, prioritized, and delivered in alignment with organizational goals. As a catalyst for continual improvement, the Principal SaMD TPM researches, recommends, and implements new practices and automation opportunities to accelerate delivery and align activities with key business objectives and product initiatives. The role requires hands-on expertise in agile software development, process facilitation (Scrum, Kanban), and adaptive program management. Through a combination of technical acumen, process optimization, and collaborative leadership, they drive the organization's mission to deliver safe, effective, and innovative medical software solutions. **Responsibilities: ** + **Lead SaMD Development Projects:** Drive thefunctionalplanning, execution, and delivery of SaMD projects, ensuringeffective delivery and alignment with relevant regulatory standards andorganization SOPs. + **Project M** **anageme** **nt:** Apply best-practice project management methodologies to ensureadherence to project timelines, requirements,and goals. Createandmaintaindashboards, project plans,schedules,charters,and risk registers tomonitorprogress and performance,resolve operational issues, and minimize any potential delays.Execute multiple projectssimultaneously, prioritizing competing initiatives.Organize and lead project team meetings with detailed agendas, documenting key tasks, action items, and decisions. + **Lifecycle Management:** LeadSaMD productdevelopment initiativesfrom Project Kickoff to End-of-Life, ensuring all requiredlifecyclemanagement activities are planned and executed, includingnew product development, change management,post-market surveillance,and maintenance activities. + **Risk Management:** LeadProject risk mitigation activities, including timeline,resource,and budgetary risksthat arise during the device lifecycleto ensure business priorities are met. Support device and compliancerisk management activities (hazard analysis, risk assessments)throughout the device lifecycle + **Cross-Functional Collaboration:** Act as a liaison between engineering, product, regulatory affairs, clinical, and QA teams to resolve dependencies,facilitatestrategic decision-making, and drive process improvement. Coordinate meetings and project deliverables. + **Metrics and Reporting:** Trackand communicate key metrics (risk status,milestone progress,documentation completeness, team velocity) to technical and business stakeholders. + **Stakeholder Engagement:** Engage with executive stakeholders to ensure product needs are understood, prioritized, and delivered. + **Process Improvement:** Research, recommend, and implement new practices and automation opportunities to accelerate delivery and improve compliance. **Qualifications:** + Bachelor's degree in engineering, computer science, or related field (or equivalent practical experience). + 9+ years of experience working on SaMD or regulated medical software products in technical program management, engineering, or project management roles using agile practices.Knowledge of FDAandEUMDR-relatedstandards. + Hands-on experience with design control, risk management, and technical documentation (DHF, traceability matrix, protocols, reports, risk assessments, testing, etc.). + Demonstrated experience working under a formal QMS (ISO 13485, 21 CFR 820) + Experienceworking with ane QMSand other tooling for managing SaMD projects. + Strong understanding of modern agile software development practices and adaptive program management. + Excellent communication, leadership, and organizational skills; ability to work effectively in a matrixed, cross-functional environment. + Experience supporting products through the full lifecycle, including post-market activities. + Ability to analyze data and communicate effectively through written and graphical formats to large audiences, including executives. + Experience with cybersecurity and/or AI/ML complianceformedical software is a plus. + Agile,PMPand Regulatory Certifications area plus. **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Health: Healthcare professionals, students, and researchers around the globe are making important decisions every day about patient care and outcomes using our integrated solutions, premium content and productivity tools. Our solutions are focused in the areas of Clinical Decision Support, Clinical Drug Information, Patient Engagement, Clinical Terminologies, Clinical Surveillance, Nursing Education, Medical Education, Allied Health Education and Medical Research. Four market-centered business units to serve the needs of our diverse customer base. Health Learning, Research and Practice help clinicians deliver better patient outcomes through digital solutions for healthcare education, certification, reference and research in more than 140 countries. Our Ovid research platform is the #1 medical research platform in hospitals and medical schools, while our Lippincott brand is highly valued by doctors, nurses and allied health professionals. Our offerings range from print books to innovative technology-enabled solutions, such as virtual simulation and adaptive quizzing tools. We have a strong emphasize on creating expert solutions that combine subject matter expertise and technology to help drive better decisions faster. Preference is for a candidate based East Coast- US, but we remain open to candidates based in Europe as well. About the Role: We are looking for a Director of Customer Success to lead a global customer success team supporting our SaaS solutions in the health research and healthcare sectors. This role is pivotal in driving customer satisfaction, retention, and growth by ensuring our clients achieve measurable outcomes and long-term value from our platforms, which will drive long-term customer value and retention for our business. The Customer Success Director is a senior leadership role responsible for developing and executing initiative-taking strategies that ensure customers achieve their desired outcomes while maximizing retention, satisfaction, and product adoption. Responsibilities: * Drive the strategic vision for customer success globally, ensuring alignment of customer success objectives with corporate goals. * Guide the development and implementation of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention and expansion * Foster a culture of customer-centricity, accountability, and continuous improvement. * Analyze customer feedback and usage data to identify risks and opportunities. * Monitor customer health metrics and proactively address risks to retention and satisfaction. * Establish performance metrics (churn rate, Net Promoter Score (NPS), and Customer Lifetime Value (CLV) and ensure continuous improvement. * Advocate for customer requirements in product development and strategic planning. * Drive revenue growth through upsell & cross-sell opportunities * Build strong cross functional partnerships with Sales, Product, Marketing, and Support to ensure a seamless customer experience. * Lead, mentor, and grow employee capabilities for a high performing Customer Success team with clear and actionable goal setting, development, and performance expectations. * Develop customer success team's skills related to product/technical knowledge, analytics, customer interviewing to understand customer needs, customer relationship/networking, data storytelling and impactful presentation. Qualifications: * 10+ years of experience in customer success or account management, with at least 3 years in a leadership role managing global teams. * Experience in SaaS or technology environments preferred. * Health research and/or health care industry market knowledge * Data excellence with deep knowledge / experience with leveraging customer success tools & technology to drive insights and strategic planning. * Deep knowledge of customer journey mapping and lifecycle management. * Relationships driven with experience influencing cross-functional teams and driving change. * Demonstrated ability to solve complex problems and successfully navigate a dynamic, fast-changing business environments #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $189,950 - $268,900

This position is responsible for developing account plans for new and/or existing accounts. Prospects new customers and new business at existing customers and close full solution sales to corporate customers. About the Role: In this opportunity, as Account Executive you will: Prospecting: Prospecting is a must. Actively seek out new business opportunities with both new and existing customers to build a strong sales pipeline. Keep your sales pipeline clean and up to date, aiming for 3-4 times coverage of your sales targets on a monthly and quarterly basis. Account Management: Handle a list of major accounts (companies with revenues of $500M+), leading the entire sales process through account planning, to include initial contact, account planning, deal closing to renewal. Sales Goals: Meet or exceed your revenue targets. Cross-functional Collaboration: Work closely with other teams within the organization to tailor our solutions to address the customer needs. Relationship Building: Establish and maintain strong relationships with key decision-makers and stakeholders, understanding their challenges and demonstrating how our solutions can address them. Salesforce Maintenance: Regularly update our CRM system (salesforce.com) to maintain accurate records of your sales activities and to provide reliable sales forecasts. Engage in direct client meetings either in person or via platforms like MS Teams. About You: You're a fit for the role of Account Executive, if you have: College degree preferred with a minimum of 5 years direct field sales experience (sales experience in the corporate sector preferred) with proven, exemplary track record of sales quota over achievement. Proven success selling complex, enterprise software (>$500M revenue targets) with a consultative, value-based approach Experienced engaging C‑suite using solution selling to uncover business challenges and quantify impact of inaction Skilled at leading multi-stakeholder, detailed sales processes and managing full-cycle deals from prospecting to close Self-starter with a growth mindset, comfortable with ambiguity and driving change Strong cross-functional collaborator with marketing, product, and legal to achieve shared outcomes Deep understanding of AI and its application to improve legal department operations; mission-driven Adept at developing and executing account plans; contributes to sales strategy, culture, value proposition, and tools #LI-TK1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $128,100 USD - $237,900 USD. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This is inclusive of both base pay and any target sales incentive. This job posting will close 12/20/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

The **VP of AI Engineering and Applied Research** will support the strategy, development, and delivery of advanced Generative AI capabilities across our product portfolio. This leader will have a critical role driving innovation in AI-powered customer-facing products, ensuring that solutions are production-ready, scalable, cost-optimized, and aligned with the highest standards for quality, safety, and performance. Partnering closely with the Head of the AI Platform Team, this role will champion the integration of AI capabilities into our platform, enabling seamless adoption across all products. The successful candidate will manage a high-performing team of AI experts, oversee the end-to-end delivery of AI solutions, and collaborate with engineering, product, and operations to ensure measurable business impact. The person in this role can be remote but is expected to be in the office at least 2 days a week if in an office location. **Essential Duties and Responsibilities:** **Strategic Leadership -** + Support and execute the AI strategy, with a focus on Generative AI solutions for customer-facing products. + Partner with the AI Platform team to embed reusable, scalable AI capabilities into the core platform. + Establish best practices for model development, deployment, monitoring, and continuous improvement. + Grow technology partnerships with key AI technology providers **AI Solution Delivery -** + Work with engineering to deliver of AI solutions from concept to production, ensuring scalability, reliability, and operational readiness. + Lead advanced tuning, evaluation, and cost optimization strategies for large-scale AI models. + Ensure model safety, ethical use, and compliance with applicable regulations and policies. + Support fast-paced innovation initiatives in small collaborative teams with product owners, engineering, product owners, UX and subject matter experts, to bring a working testable solution to customers partners to accelerate new AI-first product development. **Team Development & Collaboration -** + Build, mentor, and retain a team of AI scientists, engineers, and specialists capable of delivering high-impact solutions. + Foster strong collaboration with engineering, product management, design, and operations teams to ensure AI initiatives meet business and customer needs. + Promote a culture of experimentation, rapid prototyping, and measurable results. **Operational Excellence -** + Implement robust processes for quality assurance, model governance, and performance monitoring. + Drive adoption of hyper-scaler AI services and cloud-native solutions to accelerate time-to-market. + Lead cost management initiatives to optimize AI infrastructure and usage at scale. + Ensure compliance with AI Governance **Required Qualifications:** + 10+ years of product software engineering experience with at least 5 years in a leadership role. + Expertise in **Generative AI** , including LLMs, prompt engineering, RAG, fine-tuning, and evaluation methodologies. + Proven track record of delivering production-grade AI solutions in customer-facing products especially using LLMs. + Strong understanding of **production software engineering best practices** , CI/CD, testing, observability, error handling, and security. + Experience with **cloud-based AI services** (AWS, Azure, GCP) and hyper-scaler AI platforms (e.g., Azure OpenAI, Azure AI Services, AWS Bedrock, Google Vertex AI). + Demonstrated ability to optimize AI model performance and costs for large-scale deployments especially LLMs. + Exceptional communication and cross-functional collaboration skills. **Preferred Qualifications:** + Experience working in regulated industries or managing sensitive data (e.g. PII, PHI). + Knowledge of AI governance, responsible AI frameworks, and ethical AI practices. + Advanced degree (MS/PhD) in Computer Science, AI/ML, engineering or related field. \#LI-Remote _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $203,900 - $262,150 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**LOCATION:** U.S. locations - remote/hybrid. Candidates within commuting distance of a Wolters Kluwer office will be considered for hybrid employment. Candidates not within commuting distances will be considered for remote employment. The **Physician Editor (Endocrinology)** position requires an 80 to 90% FTE commitment for editorial work, a broad understanding of clinical issues, and an interest in analyzing the literature. For the right person, this is a unique opportunity to impact the practice of medicine throughout the United States and around the world. Physician Editors ensure that topics address the important clinical questions that arise when diagnosing or managing a specific disorder, present information clearly and succinctly, and provide evidence-based and actionable recommendations for care. Extensive editorial training is provided to help the editor learn critical skills for evaluating the literature and creating content in the UpToDate style. Training is overseen by at least two senior Physician Editors. All new topics are read and reviewed by the training editors until the new Physician Editor achieves a satisfactory level of independence. You will be trained remotely and can work from anywhere in the United States. However, work hours should significantly overlap with standard work hours in the Eastern time zone to allow for regular interaction with other Physician Editors. Candidates with strong academic backgrounds are of particular interest. Editing requires 80 to 90% FTE. In the remaining 10 to 20% time, Physician Editors should remain involved in patient care activities, using their clinical experience to help ensure the content of the program is maximally useful at the point of care. Thus, the position provides the opportunity to remain clinically active while spending most of your time crafting clear content, reviewing the literature, and discussing the impact of new research on clinical practice with our expert contributors. **ESSENTIAL DUTIES & RESPONSIBILITIES:** Our physician editors review and edit the new contributions from our external expert authors to make sure they address the questions that a practicing clinician might have. Topics must contain specific and actionable recommendations and describe the supporting evidence. Updating is an equally important component of the work and is usually initiated by the Physician Editor, who is responsible for monitoring the literature for new developments and identifying topics that need updating. Physician Editors also systematically review existing topics for clarity, completeness, and clinical relevance. This work is not done in isolation. UpToDate editors work closely with outside authors, section editors, editors-in-chief, and peer reviewers to ensure the material is accurate and free of bias. In addition, in-house editorial and graphics assistants work with the Physician Editors to produce and maintain each topic. **QUALIFICATIONS** **Required Education:** + Medical Degree + Board Certification/Eligibility in Adult Endocrinology **Preferred Experience, Knowledge, and Abilities:** + Clinical experience in an academic setting after residency + A valid medical license in at least on U.S. state + Impeccable communication skills: verbal, writing, and listening + Ability to work collaboratively with colleagues at different skill levels + Self-motivated, with excellent organizational and time management skills + Ability to give and receive feedback effectively + Interest in critical analysis of the medical literature (skills can be learned on the job) + Ability to spend 80 to 90% of the work week on editorial work + Interest in and ability to maintain clinical work (10 to 20%) **TRAVEL:** Minimal - less than 5% **UpToDate (******************* is an electronic clinical decision support resource for physicians and patients that provides current medical information in a format accessible via computer, smartphone, or tablet. **UpToDate is part of Wolters Kluwer Health** , an international corporation that provides tools to assist professionals in health care, finance, and accounting. More than 850,000 clinicians in 164 countries and more than 90% of academic medical centers in the United States rely on UpToDate. Over 60 research studies confirm UpToDate's widespread usage and association with improved patient care and hospital performance, including reductions in length of stay, adverse complications, and mortality. \#LI-remote _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $199,300 - $282,100 **Additional Information** : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Hybrid role out of any of our office locations.** The Pricing Manager will work with the Director of Strategy to drive and execute on strategic pricing initiatives for Wolters Kluwer's Compliance Solutions business. The portfolio includes content, software, analytics and services offerings. Candidate will work with product management, marketing, finance, sales and corporate pricing teams to drive measurable impact on growth and profitability across the portfolio and instill pricing best practices across the Compliance Solutions Business Unit. The manager will address pricing for new products, feature/functionality, AI monetization, bundling and pricing levels both in the competitive context but also product lifecycle - to improve pricing at the product level, across products and also at a client P&L level to assist in winning new business and retention. Responsibilities · Analyze large datasets (e.g., customer, financial, usage data) to drive pricing strategies - at the product, customer or segment level · Perform financial modeling and price performance analysis to uncover opportunities for revenue, pricing and margin improvement · Conduct competitive and market analysis to understand pricing trends and opportunities · Conduct, manage and synthetize quantitative and qualitative research to validate packaging and pricing hypotheses, test price metrics and assess willingness-to-pay · Work closely with product management, marketing, sales, and finance to identify inefficiencies and promote change related to improving Compliance Solutions' GTM approaches around product positioning, packaging and pricing · Influence and advise cross-cultural & cross-functional teams leveraging strong interpersonal and communication skills · Manage multiple workstreams against deliverables & timelines simultaneously involving multiple countries and/or stakeholders · Synthetize findings from multiple sources and complex analysis to develop fact-based, actionable recommendations supported by thought leadership · Regularly evaluate the effectiveness of current pricing strategies, conducting deep analyses to recommend adjustments to pricing structures as needed, ensuring customer needs are met while maintaining organizational profitability. · Performs other duties as assigned. Qualifications Education: + Bachelor's degree in Business, Economics, Finance or related field, or equivalent work experience + Preferred Master's degree in Business, Economics, or a quantitative discipline + Certified Pricing Professional (CPP) certification a plus Experience: + Proven and demonstrable work experience (5 years minimum) in a top pricing strategy consulting firm, or top strategy consulting firm with project experience in pricing + Experience across multiple product types including content, software, analytics and services would be optimal Other Knowledge, Skills, Abilities or Certifications: + Knowledge of Financial Services industry (Banks, Insurance, Fintechs, Broker-dealers etc.) + Excellent conceptual problem-solving skills and highly analytical thinker, with the ability to operate at both strategic and tactical levels, and turn concepts into executable actions + Excellent ability to form judgements, develop recommendations, and make decisions based on existing available data + Strong project management skills with the ability to influence and lead projects across multiple products, with willingness to operate as an individual contributor as needed, and drive to closure - accurately scope out length and difficulty of tasks/projects, set objectives and goals, break work down into steps, develop schedules, anticipate and adjust for problems and roadblocks, measure performance against goals, and evaluate results. + Professional interpersonal and relationship-building skills capable of interacting and communicating effectively (written and verbal channels) at all levels of the organization + Passion for commercial strategy and pricing - understanding of pricing metrics, techniques, surveys and pricing processes + High degree of operating with attention to detail and accuracy + Proficiency in the use of Microsoft Office products, with high-level proficiency in the use of Microsoft PowerPoint, Excel, Word and Outlook, various databases, ERPs/CRMs) Travel Requirements Occasional project related travel in North America (less than 10%) **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

LOCATION: U.S. locations - remote/hybrid. Candidates within commuting distance of a Wolters Kluwer office will be considered for hybrid employment. Candidates not within commuting distances will be considered for remote employment. Wolters Kluwer, UpToDate Lexidrug is seeking a clinically experienced pharmacist to join our clinical AI strategy team, with a specific focus on drug content innovation. This role will help define how pharmacologic knowledge is embedded into AI systems and contribute to the development of standards for safe, scalable, and clinically meaningful medication decision support. The ideal candidate brings deep clinical expertise and strong communication skills, thrives in a fast-paced, start-up-like environment, and is excited to work cross-functionally to shape the future of healthcare technology. RESPONSIBILITITES Clinical AI Strategy & Development (80% to 100%) Collaborate with cross-functional teams to design and refine AI systems, including prompt strategies and medication-related search logic. Define and maintain pharmacologic indices and decision pathways that reflect real-world clinical reasoning. Contribute to the development and execution of validation processes for medication-related AI outputs. Translate user feedback into system improvements in partnership with product, engineering, and editorial teams. Monitor regulatory frameworks and risk management strategies relevant to clinical AI and pharmacy practice. Represent UpToDate externally through white papers, conference presentations, and thought leadership. Help establish internal standards and best practices for AI-driven drug content delivery. Clinical Practice (Optional - up to 20%) Maintain limited clinical practice to stay current with evolving standards and workflows. QUALIFICATIONS Education: PharmD or equivalent clinical pharmacy degree. Experience: Minimum 5 years of clinical experience in hospital, ambulatory, or managed care settings. Active clinical practice preferred; board certification strongly preferred. A valid license in at least one U.S. state, preferred Strategic mindset with the ability to contribute to central clinical content strategy and influence product direction. Experience with clinical decision support tools, formulary management, or medication safety programs. Familiarity with AI technologies, natural language processing, or healthcare informatics preferred. Understanding of evidence-based medicine principle and background in clinical research or statistics is a plus. Strong analytical, writing, and communication skills. Ability to work independently and collaboratively in a fast-paced, cross-functional environment. Experience leading teams or contributing to product development is a strong plus. Comfort with ambiguity and rapid iteration; ability to pivot quickly based on feedback and evolving strategy. TRAVEL: 1 week every six weeks for team meetings #LI-Remote Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $199,300 - $282,100 Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. **Who We Are: Wolters Kluwer: The world is a big place, find your place here. (*************************************************** **What We Offer: ** The Sales Channel & Affiliates Manager role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a remote schedule, and amazing benefits. **What You'll be Doing:** As an Associate Director (Sales Channel/Affiliates), you will provide leadership and guidance to managers, supervisors, and senior professionals across multiple departments within the organization. Your primary responsibility will be to ensure the performance and results of all sales channel and affiliate-related activities as well as BDR pipeline build, spearheading initiatives to maximize revenues and foster long-term partner relationships. If you are passionate about strategic growth and possess exceptional leadership skills, we invite you to lead our sales channel efforts toward new heights. **Our Locations:** Contact Wolters Kluwer | Wolters Kluwer (***************************************************** Link=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm) **Key Tasks: ** + Lead multiple departments to achieve organizational sales targets. + Leads team of 4-5 partner managers, who are responsible for driving revenue generating leads through 20-30 partners and directly supporting sales targets + Leads team of Business Development Managers who are responsible for developing new leads and directly supporting sales targets + Provide strategic direction and guidance to managers and supervisors. + Oversee the development and execution of large-scale sales initiatives. + Build and maintain relationships with major partners and industry stakeholders. + Conduct high-level negotiations with leading channel partners. + Allocate resources efficiently to maximize department performance. + Review and refine sales strategies based on comprehensive data analysis. + Ensure department compliance with company and regulatory standards. + Drive innovation in sales and marketing programs to improve partner engagement. + Present performance reports and strategic recommendations to senior leadership. **You're a Great Fit if You Have:** + Executive Leadership: Ability to lead complex, multi-departmental initiatives. + Strategic Vision: Skills in creating and executing long-term strategic plans. + High-Level Negotiation: Expertise in negotiating with top-tier partners. + Data-Driven: Proficient in analyzing and utilizing sales data for strategic improvement. + Relationship Management: Advanced skills in building and sustaining professional relationships. + Innovative Thinking: Capable of driving innovative sales and marketing solutions. + Compliance: Well-versed in industry regulations and compliance standards. + Resource Management: Skilled in efficient and effective allocation of resources. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at ************************************************** **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. **The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.** **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $153,200 - $216,850 This role is eligible for Commission. **Additional Information** : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Permanent remote role. Candidate can be located anywhere in the U.S.** The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption. Responsibilities: + Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform. + Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results. + Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions. + Develop key relationships in an account to diversify client contact touch points and interaction frequency. + Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues. + Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution. + Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities. + Lead coordination efforts between clients and internal teams to ensure seamless service delivery. + Regularly assess customer satisfaction and implement improvements. Skills: + Industry Domain: Experience within the EHS industry required + Advanced Client Management: Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments + Strategic Data Analysis: Ability to perform comprehensive data analysis. + Effective Presentation: Expertise in delivering persuasive presentations. + Integrated Coordination: Skill in facilitating collaboration across multiple teams in a matrixed environment + Advanced Sales Knowledge: Deep understanding of sales methodologies and practices. + Complex Issue Resolution: Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention Travel Requirements: + 10-40% percent travel required depending on quarterly cycles & customer needs _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer Health Business Transformation team is searching for a talented Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. You will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. You will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. You must have firm technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. **RESPONSIBILITIES** + Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects + Create project plans, identify constraints and dependencies + Proactively manage project risks and mitigation + Control scope and evaluate business priorities to efficiently balance resources and projects + Define goals, measure progress, manage cross functional team dependencies and timelines + Facilitate requirements gathering and fit gap sessions + Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint, Excel, and Teams + Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies + Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners + Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues + Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) + Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition + Manage dependencies between multiple projects and multiple business unit needs + Successfully lead the delivery of projects utilizing direct and non-direct reports + Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment **QUALIFICATIONS** **Education** + Bachelor's or Master's degree in Business or an equivalent field + MBA or equivalent understanding of business process and financial concepts, preferred **Experience** + 7+ years of project management experience + 5+ year experience as a project manager on complex transformational technical projects + PMI and/or Lean/Agile certification(s) + Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment + Expert knowledge in all lead to order operations + Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development + Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. + Experience with work estimation on technical projects + Familiarity with Agile and SDLC + Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment + Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors and implementation partners + Proven ability to influence cross-functional teams without formal authority + Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization + Conflict management skills including the ability to work with and resolve conflicting needs and requirements + Ability to analyze data, properly articulate and take proactive action on risks and dependencies + Ability to comprehend and communicate technical concepts + Possess a sense of accountability and pride for delivering on time and on budget with expected quality + Strong organization skills, ability to prioritize in the face of multiple projects' demands and focus on critical details + Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix, dotted line management structure, teams are not direct reports + Ability to learn new concepts/hardware and technologies quickly + Excellent meeting management, presentation, and facilitation skills + Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done + Experience with Change Management methodologies desired + Experience with multinational corporate structures preferred **TRAVEL:** 5-10% for occasional business meetings \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Job Title: Project Manager -** **Operations** **CoE** Wolters Kluwer is a global leader in professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. We help professionals deliver deep impact when it matters most. The Global Communications team at Wolters Kluwer, which is responsible for elevating the overall company narrative and bringing a consistent, strategic message to our key internal and external stakeholders, is looking for a Project Manager for the Operations CoE team, based in the US. **Role Overview** We are seeking a highly organized and proactive Project Manager to lead operational initiatives for the global communications team. This US-based role will focus on establishing scalable processes, managing cross-functional alignment, and supporting the execution of global communication campaigns and tools. The ideal candidate will bring strong project management expertise, a collaborative mindset, and a passion for enabling effective communications and delivering timely outcomes. Preference if for Hybrid in a Wolters Kluwer office location 2 days a week. **Key Responsibilities** **Operational Project Management** + Design and implement standardized processes and procedures for internal communications (e.g., announcements, channel governance, approval workflows). + Serve as the operational lead for communications projects within the global communications team, ensuring clarity, consistency, and alignment across teams. **Global Coordination & Alignment** + Manage the distribution of communication content and materials to offices worldwide. + Enable visibility into in-office activities and engagement programs across Wolters Kluwer offices worldwide (e.g., social committees). + Chair alignment meetings and coordinate the rollout of campaign toolkits and materials across business units and functions. **Campaign & Calendar Management** + Maintain and manage the annual communications calendar for central, functional, and DxG campaigns. + Provide backup support for the distribution of all central and functional content, ensuring continuity and quality. **Tools & Vendor Oversight** + Lead the adoption of Monday.com as the project management platform across GBCM. + Manage vendor relationships and support GBCM program management and leadership team operations, including meeting facilitation, documentation, and strategic planning support. **Qualifications & Skills** + Bachelor's degree in Business, Communications, Marketing, or a related field; PMP certification is a plus. + 5+ years of experience in project management, preferably in a communications, marketing, or corporate affairs environment. + Proven ability to manage complex projects across global, matrixed organizations. + Experience with project management tools such as Monday.com, Asana, or similar platforms. + Experience managing internal communication platforms (e.g., SharePoint, Microsoft Office Suite, including Viva Engage). + Strong organizational and stakeholder management skills. + Expert-level attention to detail and deadline-oriented + Comfortable working in dynamic, high-pressure situations and contributing effectively, and efficiently to crisis communication efforts. + Comfortable working across time zones and collaborating with cross-functional teams + Travel will be minimal **\#LI-Hybrid** _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $95,560 - $133,750 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. Client Solutions: Wolters Kluwer Solutions and Software Directory | Wolters Kluwer What We Offer: The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule (in-office 2-days a week), and amazing benefits. Office Locations: Contact Wolters Kluwer | Wolters Kluwer What You'll be Doing: The Account & Relationship Executive is a quota-carrying team member responsible for building and maintaining effective long-term relationships with customers across industries to create demand for our products and services. The Senior Account & Relationship Executive is accountable to achieve their quota for the assigned book of business through directly selling products in the customers' existing product lines. This includes driving transactional adoption, pursuing and driving renewal transactions, and pursuing up-sell opportunities. The Account & Relationship Executive is responsible for leveraging data to understand customer usage patterns and identifying opportunities to improve adoption, pursue a renewal, pursue incremental revenue (up-sell) within the customer's existing products, or identify potential leads for an Account Executive to pursue a cross-sell opportunity. The Account & Relationship Executive will conduct quarterly business reviews with customers to understand existing product usage, advise on best practice use cases and behaviors, and educate on optimal use of offerings to maximize value and increase revenue spend. Key Tasks: * Researches and gathers information on current customers and their needs. * Monitors and interprets product usage data for an assigned book of accounts to identify opportunities to improve adoption, pursue renewal opportunities, up-sell within existing products, or identify opportunities for a Sales Rep to cross-sell. * Develops customer relationships for an assigned book of accounts with primary focus on improving product use/adoption, executing renewals, up-selling business and direct sales within existing product lines. * Adheres to defined onboarding and training processes to effectively promote customer adoption of CS offerings. * Adheres to defined sales methodology and sales processes to execute renewal and up-sell opportunities. * Identifies leads for cross-sell opportunities and share them with Sales Reps to pursue. * Directly sells products within the existing customer base. * Collaborates with Account Executive to complete annual account reviews with customers to facilitate customer retention. * Works with Account Executive to transition customers from contract-signing to post-sale support with a Customer Success Specialist. * For high strategic opportunities, works with Account Executive, Technical Sales, and Sales Support to pursue and close opportunities for Compliance Solutions products at customer accounts. * Maintains a clean and accurate pipeline in CRM. Performance Metrics: * Individual quota attainment; achievement of renewal target and up-sell targets * Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter) * Number of leads identified and communicated to Account Executive * Customer satisfaction scores and retention rates * Completion of assigned product trainings and other required learnings for professional development You're a Great Fit if You Meet These Requirements: * Bachelor's Degree * The ability to work a hybrid schedule, going to an office location 2-days a week, and working an 8 a.m. to 5 p.m., Monday - Friday schedule, ET and CT preferred * 8 years of B2B commissioned sales or equivalent. * Experience in Account Management, Sales, Technology Training, or renewal sales. * Experience in the financial services, or lending compliance industries. * Data analysis skills and ability to derive insights that drive next steps or actions required. * Account Management (general knowledge of customer's business, stakeholders, product portfolio). * Communicate effectively in both face-to-face and virtual selling environments. * Interpersonal skills, ability to build stakeholder relationships. * Team effectively with other internal teams including Sales, Sales Support stakeholders. * Stay organized and manage multiple priorities at once across multiple customer accounts. * Cross-sell, up-sell, or pursue renewal transactions with customers. * Professional demeanor in oral and written communications * Passion and ability to learn new CS offerings quickly. * Self-motivated; proactive and perseverant mindset. * General product and application knowledge. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $63,150 - $87,250