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Customer Care Representative jobs at Working Solutions

- 27 jobs
  • Dynamics 365 Customer Service & Omnichannel Consultant

    Concentrix 4.2company rating

    Jackson, MS jobs

    Home (***************************** »Job Details **Dynamics 365 Customer Service & Omnichannel Consultant** Information Technology Other Language English Apply Now (*************************************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** The Dynamics 365 Customer Service & Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using Microsoft's Customer Service and Omnichannel capabilities. **Responsibilities** + Lead workshops with business and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes. + Design and configure Dynamics 365 Customer Service features including: Case management Queues and routing rules SLAs and entitlements Knowledge management Customer Service workspace + Implement Omnichannel capabilities such as: Live chat Voice SMS and social channels Unified routing Workstreams, sessions, and agent scripts Supervisor dashboards and real-time insights + Define and optimize end-to-end customer interaction flows. + Collaborate with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate flows, and custom solutions. + Advise clients on best practices, governance, and the Microsoft Customer Service & Omnichannel roadmap. + Assist in pre-sales activities by preparing demos and solution overviews when required. **Qualifications** + 8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions. + Strong functional understanding of contact center operations, case management, and multi-channel communication processes. + Hands-on experience configuring: Queues, routing rules, SLAs Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences (Agent Workspace, Customer Service Workspace) + Familiarity with Power Platform and Dataverse (Power Automate, Power Apps). + Experience facilitating workshops, documenting requirements, and designing functional solutions. + Excellent communication and client-facing skills. The base salary range for this position is **$106,000 - $140,000** plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The deadline to apply for this position is 12/18/2025 \#LI-Remote \#ConcentrixCatalyst
    $22k-26k yearly est. 8d ago
  • Customer Service / Tech Support Rep - Media (Remote)

    Concentrix 4.2company rating

    Jackson, MS jobs

    Home (***************************** »Job Details **Customer Service / Tech Support Rep - Media (Remote)** Operations (************************************************************ Language English Apply Now (**************************************************************************************************************************************************** **Description** **JOB DESCRIPTION** The Customer Service / Tech Support Rep - Media (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **A NEW CAREER POWERED BY YOU** Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Technical Support / Customer Service Representativeposition at Concentrix is just the right place for you! As a remote Customer Service / Tech Support Rep - Media, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As aCustomer Service / Tech Support Rep - Mediaworking from home, you will: + Provide inbound customer support using a call flow guide + Resolve technical issues related to hardware, software, and client products + Track, document, and retrieve information in databases + Be an amazing problem-solver + Offer additional products and/or services + Deliver expert customer experiences...with a smile. **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep - Media(Remote) role include: + Strong focus on building customer relationships + 3+ years of customer service experience + Technical support experience preferred + Open availability + A high school diploma or GED + A quiet, distraction-free environment to work from in your home + Proficiency in fast-paced multi-tasking + Eagerness to learn new technologies + Strong problem-solving skills with the ability to ask probing questions to come to a resolution + Strong computer navigation skills and PC knowledge + A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States and have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: + The base salary for this position is $15/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay "early," when you want it + Paid training and performance-based incentives + Lucrative employee referral bonus opportunities + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Work-from-home convenience + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." \#wfh #wah
    $15 hourly 2d ago
  • Customer Service Rep - Tax (Seasonal, Remote)

    Concentrix 4.2company rating

    Jackson, MS jobs

    Home (***************************** »Job Details **Customer Service Rep - Tax (Seasonal, Remote)** Operations (************************************************************ Language English Apply Now (********************************************************************************************************************************************* **Description** **JOB DESCRIPTION** The Customer Service Rep - Tax (Seasonal, Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **A NEW CAREER POWERED BY YOU** Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Customer Service Representativeposition at Concentrix is just the right place for you! As a remote Customer Service Rep - Tax (Seasonal), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As a Customer Service Rep - Tax (Seasonal) working from home, you will: + Provide inbound customer support using a call flow guide + Help customers resolve basic technical issues + Track, document, and retrieve information in databases + Offer additional products and/or services + Deliver expert customer experiences...with a smile. **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tax (Seasonal) (Remote) role include: + 1+ year of customer service experience + Open availability (this is a seasonal position) + A high school diploma or GED + A quiet, distraction-free environment to work from in your home + Proficiency in fast-paced multi-tasking + Eagerness to learn new technologies + Strong computer navigation skills and PC knowledge + A desktop or laptop to complete PC and internet testing + Computer Requirements: + Bring your own device - This position does not loan equipment + Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) + Operating System: Windows 11+ RAM: 8GB or higher + Processor: Intel i5/AMD Ryzen 5 or higher + Internet Requirements: + DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) + Speeds: 10 mbps download and 3 mbps upload or higher + While working, you will be required to hardwire with an ethernet cable + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States and have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: + The base salary for this position is $15/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay "early," when you want it + Paid training and performance-based incentives + Lucrative employee referral bonus opportunities + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Work-from-home convenience + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." \#wfh #wah
    $15 hourly 2d ago
  • Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote

    Concentrix 4.2company rating

    Jackson, MS jobs

    Home (***************************** »Job Details **Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote** Operations (************************************************************ Language English Apply Now (****************************************************************************************************************************** CareerWebSite) **Summary** Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote **Description** *** MUST SPEAK BOTH** **SPANISH** **AND** **ENGLISH** **FLUENTLY *** **JOB DESCRIPTION** The Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **A NEW CAREER POWERED BY YOU** Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As a Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) working from home, you will: + Provide inbound customer support using a call flow guide in the customer's preferred language + Help customers resolve basic technical issues + Track, document, and retrieve information in databases + Offer additional products and/or services + Deliver expert customer experiences...with a smile **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) (Remote) role include: + The ability to read, write and speak fluently both Spanish and English + 1+ year of customer service experience + Open availability + A high school diploma or GED + A quiet, distraction-free environment to work from in your home + Proficiency in fast-paced multi-tasking + Eagerness to learn new technologies + Strong computer navigation skills and PC knowledge + A desktop or laptop to complete PC and internet testing + Computer Requirements: + Bring your own device - This position does not loan equipment + Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) + Operating System: Windows 11+ RAM: 8GB or higher + Processor: Intel i5/AMD Ryzen 5 or higher + Internet Requirements: + DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) + Speeds: 10 mbps download and 3 mbps upload or higher + While working, you will be required to hardwire with an ethernet cable + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States and have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: + The base salary for this position is $16/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay "early," when you want it + Paid training and performance-based incentives + Lucrative employee referral bonus opportunities + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Work-from-home convenience + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (********************************************************************************************* **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listedhere (********************************************** . Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: + English (************************************************************************************** + Spanish To request a reasonable accommodation please clickhere (***************************************************** . If you wish to review the Affirmative Action Plan, please clickhere (*********************************************** . \#wfh #wah
    $16 hourly 7d ago
  • Customer Service Rep - Healthcare (UMA Grads, Remote)

    Concentrix 4.2company rating

    Jackson, MS jobs

    Home (***************************** »Job Details **Customer Service Rep - Healthcare (UMA Grads, Remote)** Operations (************************************************************ Language English Apply Now (***************************************************************************************************************************************************** **Description** **This posting is for current Ultimate Medical Academy Graduates only.** **JOB DESCRIPTION** The Customer Service Rep - Healthcare (UMA Grads, Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **A NEW CAREER POWERED BY YOU** Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Customer Service Representativeposition at Concentrix is just the right place for you! As a remote Customer Service Rep - Healthcare, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As aCustomer Service Rep - Healthcareworking from home, you will: + Provide inbound customer support using a call flow guide + Help customers resolve basic technical issues + Track, document, and retrieve information in databases + Offer additional products and/or services + Deliver expert customer experiences...with a smile. **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Healthcare(Remote) role include: + **Current Ultimate Medical Academy Graduate** + 1+ year of customer service experience + Open availability + A high school diploma or GED + A quiet, distraction-free environment to work from in your home + Proficiency in fast-paced multi-tasking + Eagerness to learn new technologies + Strong computer navigation skills and PC knowledge + A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States and have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development.Benefits available to eligible U.S. employees in this role include: + The base salary range for this position is $15-$17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay "early," when you want it + Paid training and performance-based incentives + Lucrative employee referral bonus opportunities + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more + Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that support your rewarding career journey + Work-from-home convenience + Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." \#wfh #wah
    $15-17 hourly 2d ago
  • Pre-Licensed Customer Service Representative - Remote

    Teleperformance 4.2company rating

    Mississippi jobs

    About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future! How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY! What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam! After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in! Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment. * Resolve complex consumer issues and advise first level representatives on high level issues. * Assist policy holders with billing questions and concerns * Provide support to policy holders with any policy changes requested Support policy holders needs by providing recommendations and adjusting as necessary Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent. * Minimum of 6 months of customer service experience. * Must be 18 years of age or older. * Ability to type at least 25 words per minute. * Comfortable with desktop computer systems and have general knowledge of Windows-based systems. * Customer service and/or sales experience preferred. * College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace Be One of Our People It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
    $21k-26k yearly est. Auto-Apply 24d ago
  • Pre-Licensed Customer Service Representative - Remote

    Teleperformance USA 4.2company rating

    Mississippi jobs

    **Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.** **If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future!** **How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY!** **What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam!** **After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in!** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **As a Pre-Licensed Representative** **are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.** + **Resolve complex consumer issues and advise first level representatives on high level issues.** + **Assist policy holders with billing questions and concerns** + **Provide support to policy holders with any policy changes requested** **Support policy holders needs by providing recommendations and adjusting as necessary** **We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Work from Home Requirements:** + **Internet Requirements:** + **Minimum subscribed download rate equal or exceeds 15.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 5.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN** + **Proof of internet speed required** + **Clean and quiet workspace** **Be One of Our People** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**
    $21k-26k yearly est. 23d ago
  • Healthcare Customer Service Representative

    Teleperformance USA 4.2company rating

    Mississippi jobs

    **Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY** **Your Responsibilities** **Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.** + **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Respond to requests for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Upsell if required** **We're looking for fearless people - people who are inspired to deliver only the best in all that we do.** + **Ability to work remotely in a virtual team environment** + **6 months Customer service experience preferred** + **Over 18 years of age** + **Ability to type 25 wpm** + **High School Graduate or GED** + **Comfort with desktop computer system** + **Proven oral & written communication skills** + **Logical problem-solving skills** + **Ability to navigate Windows operating systems** + **Organization and work prioritization skills** **Work from Home Requirements:** + **Internet Connection Requirements:** + **Minimum subscribed download rate equal or exceeds 12.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 3.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**
    $21k-26k yearly est. 60d+ ago
  • Customer Relations Specialist III

    Sumitomo Electric Carbide 4.5company rating

    Canton, MS jobs

    at Sumitomo Electric Wiring Systems, Inc. Career Opportunity Customer Relations Specialist III SECTION OR DEPARTMENT: Nissan Wire Harness/Delivery, Customer Relations, WH Division REPORTS TO: Christy Smith LOCATION: Mississippi Customer Service Center in Canton, Mississippi BASIC PURPOSE: Primarily responsible for managing and supporting customer service orders; manages inventory, customer accounts, coordination of customer request and communication both internally and with customers BASIC POSITION DUTIES: Supports department and business: Monitors shipments from manufacturing facilities from MX, PKI and SVWS to ensure inventory for service orders. Communicates internally and externally to support any forseen shortages to ensure 95% on-time delivery for service orders Negotiates with customer on expedite freight for authorization as needed Supports service inventory activities on monthly, bi-annually and year end projects Create and update all necessary reports and spreadsheets needed to maintain accurate service order information Hosts weekly meetings with all related departments to discuss program status and changes. Uses timelines and master schedules to effectively coordinate program activities and timing. Maintains updated part information in various systems Generates reports and analysis as needed including run out reports, obsolescence analysis, delivery performance reports and monthly reports. Other duties as assigned. POSITION REQUIREMENTS: Bachelor Degree with 5 to 7 years customer relations experience Experience in related Warehouse/Distribution facility. Automotive industry preferred. Ability to multi-task in busy work atmosphere Analytic ability to research errors, recommend and implement corrective actions Experience in determining work procedures, preparing work schedules and expediting workflows for efficiency Excellent verbal/written communication skills in order to effectively interact with customers, vendors, coworkers Continuous improvement, teamwork, open to learning/training, discipline, accountability and planning Computer skills to include Excel, Outlook, Word, ERP programs such as SAP and WMS About Sumitomo Electric Wiring Systems, Inc.Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.To learn more about us, please visit *************** Follow Us on LinkedIn: ***************************************************************** About the Sumitomo Electric GroupSince the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company. To learn more about Sumitomo Electric Group, please visit ********************** Follow Us on LinkedIn: ************************************************* **Interested Candidates Should Submit Cover Letter and Salary History When Applying.** An Equal Opportunity Employer M/F/D/V
    $27k-35k yearly est. Auto-Apply 49d ago
  • Customer Service Representative

    Zeiders Enterprises 4.0company rating

    Jackson, MS jobs

    Job Title: Customer Service Representative This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC) or Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement. Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. Summary - This is a contingent opportunity and would begin work upon the contract award. The Veteran Experience Office (VEO) is part of the U.S. Department of Veteran Affairs and its purpose is to improve how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and memorial services (National Cemetery) to provide efficiency and effectiveness across multiple VA programs. The Customer Service Representative (CSR) provides front-line operational support to Veterans for the Veterans Experience Office's (VEO) Contact Center. The CSR assists Veterans by directing them to the proper resources to resolve questions, issues, and complaints. Information requests are received from a wide variety of individuals, primarily Veterans and their family members and/or representatives, and responses are coordinated from multiple channels (e.g., phone, email, webchat). Essential Duties and Responsibilities * Provide comprehensive, empathetic and immediate support and assistance to Veterans by maintaining an in-depth knowledge and understanding of departments, services and federal regulations that facilitate access to entitled programs * Conduct service recovery or call de-escalation as appropriate * Use knowledge management tool to locate process or information needed to assist the customer * Respond to a high volume of inbound calls, emails, and webchats using established procedures and techniques (e.g., ask probing questions or repeat back what was said) to clarify what is needed * Select or recommend the appropriate VA service or department to handle a particular issue or question and provide a warm transfer call to the appropriate VA Specialist * Document call details, service requests, issues, follow-ups, etc., accurately and within the expected time frame * Maintain confidentiality of callers and protect sensitive information (personal data, medical data) * Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public Supervisory Responsibilities This position has no supervisory responsibilities. Required Qualifications * Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC) or a Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement. * High school diploma or GED. * At least six (6) months of customer service experience in a professional office-based environment (virtual or in-person). * Excellent written and oral communication skills. * Ability to work under pressure and handle stressful situations. * Strong technology skills, as well as ability to navigate multiple computer systems simultaneously. * Strong data entry/typing skills with a high degree of accuracy. * Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup. * Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Preferred Qualifications * Prior experience in a similar role with the VEO. * Experience working in a call center or contact center. * Experience working in a virtual environment. * Familiarity with the military and veteran community programs. Other Requirements * Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints. * This position requires access to U.S. Government facilities and systems. U. Citizenship, a valid driver's license, transportation, and auto insurance are required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Ability to work both independently and as part of a team. * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. * Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. * Time Management - Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work. Physical Demands: Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation for this position is based on the Service Contract Act (SCA) wage determination, which sets the minimum hourly wage and fringe benefits required by law. Pay will be based on the wage and benefit levels established by the U.S. Department of Labor for this job classification and location.
    $26k-32k yearly est. 60d+ ago
  • Customer Service Representative

    Zeiders Enterprises, Inc. 4.0company rating

    Jackson, MS jobs

    Job Title: Customer Service Representative **This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC) or Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement.** Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. Summary - This is a contingent opportunity and would begin work upon the contract award. The Veteran Experience Office (VEO) is part of the U.S. Department of Veteran Affairs and its purpose is to improve how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and memorial services (National Cemetery) to provide efficiency and effectiveness across multiple VA programs. The Customer Service Representative (CSR) provides front-line operational support to Veterans for the Veterans Experience Office's (VEO) Contact Center. The CSR assists Veterans by directing them to the proper resources to resolve questions, issues, and complaints. Information requests are received from a wide variety of individuals, primarily Veterans and their family members and/or representatives, and responses are coordinated from multiple channels (e.g., phone, email, webchat). Essential Duties and Responsibilities + Provide comprehensive, empathetic and immediate support and assistance to Veterans by maintaining an in-depth knowledge and understanding of departments, services and federal regulations that facilitate access to entitled programs + Conduct service recovery or call de-escalation as appropriate + Use knowledge management tool to locate process or information needed to assist the customer + Respond to a high volume of inbound calls, emails, and webchats using established procedures and techniques (e.g., ask probing questions or repeat back what was said) to clarify what is needed + Select or recommend the appropriate VA service or department to handle a particular issue or question and provide a warm transfer call to the appropriate VA Specialist + Document call details, service requests, issues, follow-ups, etc., accurately and within the expected time frame + Maintain confidentiality of callers and protect sensitive information (personal data, medical data) + Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public Supervisory Responsibilities This position has no supervisory responsibilities. Required Qualifications + Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC) or a Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement. + High school diploma or GED. + At least six (6) months of customer service experience in a professional office-based environment (virtual or in-person). + Excellent written and oral communication skills. + Ability to work under pressure and handle stressful situations. + Strong technology skills, as well as ability to navigate multiple computer systems simultaneously. + Strong data entry/typing skills with a high degree of accuracy. + Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup. + Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Preferred Qualifications + Prior experience in a similar role with the VEO. + Experience working in a call center or contact center. + Experience working in a virtual environment. + Familiarity with the military and veteran community programs. Other Requirements + Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints. + This position requires access to U.S. Government facilities and systems. U. Citizenship, a valid driver's license, transportation, and auto insurance are required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: + Ability to work both independently and as part of a team. + Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. + Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. + Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. + Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. + Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. + Time Management - Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work. Physical Demands: Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation for this position is based on the Service Contract Act (SCA) wage determination, which sets the minimum hourly wage and fringe benefits required by law. Pay will be based on the wage and benefit levels established by the U.S. Department of Labor for this job classification and location. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c))
    $26k-32k yearly est. 60d+ ago
  • Customer Service Representative

    Zeiders Enterprise 4.0company rating

    Jackson, MS jobs

    Job Title: Customer Service Representative **This position is fully remote, but candidate must reside within 50 miles of a Veterans Affairs Medical Center (VAMC) or Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement.** Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. Summary - This is a contingent opportunity and would begin work upon the contract award. The Veteran Experience Office (VEO) is part of the U.S. Department of Veteran Affairs and its purpose is to improve how Veterans, their families, caregivers, and survivors interact with the VA. The VEO Call Center connects callers to benefits (VHA), health care (VBA), and memorial services (National Cemetery) to provide efficiency and effectiveness across multiple VA programs. The Customer Service Representative (CSR) provides front-line operational support to Veterans for the Veterans Experience Office's (VEO) Contact Center. The CSR assists Veterans by directing them to the proper resources to resolve questions, issues, and complaints. Information requests are received from a wide variety of individuals, primarily Veterans and their family members and/or representatives, and responses are coordinated from multiple channels (e.g., phone, email, webchat). Essential Duties and Responsibilities Provide comprehensive, empathetic and immediate support and assistance to Veterans by maintaining an in-depth knowledge and understanding of departments, services and federal regulations that facilitate access to entitled programs Conduct service recovery or call de-escalation as appropriate Use knowledge management tool to locate process or information needed to assist the customer Respond to a high volume of inbound calls, emails, and webchats using established procedures and techniques (e.g., ask probing questions or repeat back what was said) to clarify what is needed Select or recommend the appropriate VA service or department to handle a particular issue or question and provide a warm transfer call to the appropriate VA Specialist Document call details, service requests, issues, follow-ups, etc., accurately and within the expected time frame Maintain confidentiality of callers and protect sensitive information (personal data, medical data) Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public Supervisory Responsibilities This position has no supervisory responsibilities. Required Qualifications Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC) or a Veterans Benefits Administration (VBA) Regional Office. NOTE: VA Clinics and Community-Based Outpatient Clinics (CBOCs) do not meet this requirement. High school diploma or GED. At least six (6) months of customer service experience in a professional office-based environment (virtual or in-person). Excellent written and oral communication skills. Ability to work under pressure and handle stressful situations. Strong technology skills, as well as ability to navigate multiple computer systems simultaneously. Strong data entry/typing skills with a high degree of accuracy. Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup. Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Preferred Qualifications Prior experience in a similar role with the VEO. Experience working in a call center or contact center. Experience working in a virtual environment. Familiarity with the military and veteran community programs. Other Requirements Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints. This position requires access to U.S. Government facilities and systems. U. Citizenship, a valid driver's license, transportation, and auto insurance are required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Ability to work both independently and as part of a team. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Time Management - Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work. Physical Demands: Must have a home office setup. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation for this position is based on the Service Contract Act (SCA) wage determination, which sets the minimum hourly wage and fringe benefits required by law. Pay will be based on the wage and benefit levels established by the U.S. Department of Labor for this job classification and location.
    $26k-32k yearly est. 60d+ ago
  • Customer Success Team Representative

    Guaranty Bank & Trust 3.8company rating

    Southaven, MS jobs

    Department: Call Center Reports to: Call Center Supervisor Positions Supervised : None Employee Classification: ☐ Temporary ☒ Regular Full Time ☐ Part-Time FLSA Status: ☒ Non-Exempt ☐ Salary ☒ Hourly ☐ Exempt ☐ Commission Position Summary: The Call Center Representative and/or the Switchboard Operator must handle customer calls in an efficient and professional manner. They must have good listening skills and speak clearly. They must be able to work under pressure due to high call volume, must be a quick learner, have experience with Microsoft Office products, as well as able to operate a multi-line phone. Essential Functions-Primary Responsibilities and Accountabilities (90%): Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Task Statement(s) Branch Credit/Ownership (80%) Assists customer with account inquiries, internet banking and Bill Pay issues, funds transfers, stop payments, loan payments, debit card limit increases and cancellations, and ordering checks. Retrieves and responds to voice mails and emails from customers. Assists the switchboard operator in his/her absence. Provides ongoing processing support for the Bank's various technology options. Market the Bank's various products and services to call-in customers. Research customer and branch inquiries as needed. Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve's “lettered” regulations, and Call Center Representative roles and responsibilities relating to each act. Customer Service (10%) Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation Ensure continuing development of professional relationships with management and colleagues. Follow all bank policies and procedures Answer and assist incoming callers with questions and requests; subsequently route callers, as appropriate. Receive incoming bank visitors and assist in directing them appropriately. Additional Functions-Secondary Responsibilities and Accountabilities (10%) Additional Task Statement(s) Work overtime, as needed. Ability to work on Saturday rotation schedule. Follow all bank policies and procedures Provide assistance to other departments as needed. Perform other duties that may be assigned and requested. Position Qualifications Education: Required - High School Diploma or equivalent. Preferred - Post -secondary certificate or degree, experience will be considered. Experience: Required - 1 to 2 years of experience in banking or related field. Preferred - 3 to 5 years of experience in banking or a related area Licenses and Certifications: Required - None Preferred - None Position Requirements Competency Statement(s) Accountability (core value) - Always do what we say and hold one another accountable. Accuracy - Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work. Active Listening - Gives full attention to what others are saying, attentive to others' ideas and concerns; asks questions to clarify understanding. Conceptual Thinking - Notices similarities between different and apparently unrelated situations. Confidentiality (Core Value) - Always maintains strict confidentiality . Community Development (Core Value) - Always committed to community development. Critical Thinking - Apply rules and logic to situations; considers factors beyond the initial information given. Data entry - Proficient alpha/numeric data entry skills. Detail oriented - Concentrates on routing work details; carefully monitors and examines one's own and others' work; ensures accuracy in documentation and data. Ethical Conduct - Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank. Integrity (Core Value) - Always act with integrity and honesty. Respect (Core Value) - Always treats others with respect. Physical Requirements: Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources. Frequency Lbs. Sitting 30% Standing 60% Walking 10% Fine Manipulation of hands 80% Lifting Daily 25 lbs. Carrying Daily 25 lbs. Pushing/Pulling Seldom 75 lbs. Bending/Squatting Frequent Reaching/Overhead Occasional Stress Level High at times General notice: The bank has reviewed the to ensure the essential functions and basic duties are current. This describes the general nature and level of work performed by the employee holding this position. It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position. This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate. This position does not constitute an employment agreement between the Bank and employee. This position description is subject to change as the needs of the bank and the requirements of the position change.
    $31k-35k yearly est. Auto-Apply 42d ago
  • Call Center Rep

    MSU Jobs 3.8company rating

    Starkville, MS jobs

    A Call Center Representative is responsible for supporting a comprehensive information technology environment by assisting the MSU client community comprising of faculty, staff, students, retirees and affiliates with information technology problems, configuration issues, integrations with other systems, compliance with University policies and procedures and integration of various information technology systems into an educational environment. This is a customer focused position that requires a strong sense of urgency, open communication, customer service skills and the aptitude to learn and teach the integration of various information technology systems within our educational environment. Salary Grade: 10 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Essential Duties and Responsibilities: 1. Provide ITS front-line support to resolve clients' information technology problems and issues: a. Monitor appropriate electronic queues for ticket assignment b. Communicate with clients regarding problems and/or issues c. Troubleshoot and resolve first level problems. d. Provide coordination with secondary support if necessary and close tickets when problems are resolved to clients' satisfaction. e. Report or escalate any problem or issue to the proper ITS personnel. 2. Provide information technology support over the phone to the MSU client community: a. Respond to IT calls routed through the ACD phone system. b. Provide polite, courteous and professional phone support to MSU clients. c. Route or transfer calls when necessary to the appropriate ITS personnel to better assist the client. d. Document phone calls and contacts with clients in a Service Desk ticket. 3. Provide assistance to callers by identifying and directing calls to appropriate faculty or staff: a. Answer directory assistance calls on our ACD phone system and determine caller requirements for telephone numbers. b. Process call transfers when requested. c. Report any problems/issues to proper ITS personnel with call trends indicating system problems/issues. 4. Provide operational assistance on various University information technology systems: a. Answer basic questions regarding the use and configuration of systems. b. Manage various IT related accounts. c. Assist with locating a variety of IT related service forms. d. Be a source of general IT information. 5. Become familiar in the use of incident management systems: a. TeamDynamix ITSM ticketing system. b. CSpire (Broadworks) automated call distribution (ACD) phone system. 6. Remain current on information technology issues as they relate to our MSU academic environment: a. Stay abreast of changing technology and resources within the ITS organization. b. Stay current on University and IT policies and procedures. 7. Perform miscellaneous job-related duties as assigned: a. Supervisory Responsibility b. Oversee Call Center student workers. Train and utilize student workers as appropriate. The above essential duties are representative of major duties of positions in this position. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Minimum Qualifications: High School diploma or equivalent AND 1 year customer support experience. Preferred Qualifications: Information Technology work related experience is preferred. Also, experience with an academic environment is preferred. Knowledge, Skills, and Abilities: Outstanding interpersonal and customer service skills. Good oral and written communication skills. Ability to concentrate/focus for periods of time. Above average keyboarding skills. Self-motivated. Ability to learn new technologies and communicate the technology to clients. General working knowledge of a PC and software applications that run on a PC such a Microsoft Office suite. Work well in a team environment. Excellent people skills. Working Conditions and Physical Effort This position requires extended time of work on a computer with fast keyboarding to respond in a timely fashion to clients' calls and requests through the workday. Instructions for Applying: Link to apply: *********************************** All applicants must apply online at *********************** by attaching a cover letter and resume which includes the names and addresses of 3 professional references. We will accept applications only from persons with indefinite employment authorization in the U.S., and will not sponsor for nonimmigrant or immigrant status for this position. Equal Employment Opportunity Statement: Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, **************. What do I do if I need an accommodation? In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: ************** or *******************. If you have any questions regarding this policy, contact the Department of Human Resources Management at ************** or *******************. Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.
    $25k-31k yearly est. 60d+ ago
  • Remote --- Automotive Sales & Service Representative

    Teleperformance USA 4.2company rating

    Mississippi jobs

    **Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.** + **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Respond to requests for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Upsell if required** **We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Work from Home Requirements:** + **Internet Requirements:** + **Minimum subscribed download rate equal or exceeds 25.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 10.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**
    $19k-22k yearly est. 28d ago
  • Absence Customer Experience Specialist - Mississippi

    Compsych 4.5company rating

    Mississippi jobs

    ComPsych Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources Ⓡ and AbsenceResources Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Job Summary As an Mississippi based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment. Primary Responsibilities Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer's policies Handle high volume of incoming calls in a prompt and professional manner Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps Meet & adhere to attendance and schedule, production and performance metrics, and quality goals Maintain complete and accurate documentation of leaves within our proprietary database Demonstrate respect, sensitivity, confidentiality, and understanding for the caller's circumstance while maintaining professionalism at all times Maintain a positive, empathetic, and professional behavior towards the customers at all times Provide accurate, professional, and timely responses to communications from internal and external clients Prioritize and organize daily responsibilities in order to meet all deadlines Engage in ongoing education and training around laws, policies and service delivery Provide innovative ideas that can support the ongoing growth of the Absence Department Other duties as assigned. Job Qualifications Bachelor's Degree preferred, High School Degree or equivalent required 1-3 years Customer Service experience required Call Center experience preferred Employee benefits administration and/or FMLA administration a plus Exceptional communication and organization skills, with strong focus on customer service Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills Computer literate and proficient in Microsoft Office Suite Bilingual Spanish is a plus High-speed internet and a professional workspace that is free from distraction, disruption or outside noise Benefits and Perks Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
    $32k-47k yearly est. Auto-Apply 60d+ ago
  • Technical Customer Service Representative

    Tempstaff 3.2company rating

    Clinton, MS jobs

    Salary: $48-$58k annually, plus a quarterly bonus. Benefits: Health Insurance, 401(k), Generous Paid Time Off, Quarterly Profit Sharing Local company founded in 1997 is seeking a customer-focused, problem-solving individual as a Technical Customer Service Representative. This role combines technical support with hands-on customer service and warehouse responsibilities. The ideal candidate is motivated, detail-oriented, and enjoys working in a dynamic environment supporting customers and internal teams. Primary Responsibilities - Technical Support: Learn to repair and maintain valves, meters, and related equipment. Understand products and applications to assist customers and sales representatives by phone and in the field. Read plans and specifications and perform product takeoffs. Troubleshoot products remotely and on-site. Conduct product and maintenance training for customers. Assist engineers and operators with product selection and application. Secondary Responsibilities - Warehouse & Customer Service: Load and unload trucks. Maintain, organize, and clean the warehouse. Prepare products for shipping and ensure accurate documentation. Answer phones, provide pricing information, and create quotes. Process orders via phone or email, and prepare invoices and shipping documents. Receive inventory and enter into QuickBooks. Assist in preparing quotes for project bids. Required Competencies: Positive and professional attitude. Self-motivated with ability to work independently. Strong desire to help customers and team members solve problems. Excellent verbal and written communication skills. Technical aptitude with mechanical and problem-solving expertise. Superb attention to detail. Clean driving record. Ability to collaborate effectively and maintain a team mindset. Preferred Skills & Abilities: Proficiency in Microsoft Office (Word, Excel). Experience with QuickBooks or NetSuite accounting software. Forklift operation. Ability to read schematics and engineering plans/specifications. Basic electrical wiring knowledge (low voltage circuitry - 4-20 mA and Pulse Output). Willingness to travel overnight 2-3 nights per month if needed. Eagerness to learn new technical skills as required. Why Work at MMG: Join a collaborative, problem-solving team dedicated to providing excellent customer service. Opportunities for growth, professional development, and cross-training in technical and operational areas. Competitive compensation and benefits package, including quarterly profit sharing.
    $48k-58k yearly 13d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Tupelo, MS jobs

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $23k-30k yearly est. 7h ago
  • Client Services Representative

    National Veterinary Associates 4.2company rating

    Gulfport, MS jobs

    Animal Hospital of Orange Grove located in Gulfport, MS is looking to add an experienced Client Service Representative to our team! If you want to work in an energetic, successful practice where you can enjoy your workday, we have an opportunity for you! About Us We are a full-service veterinary hospital with 3 doctors, 8 veterinary technicians, 2 kennel technicians, and 3 receptionists with room to grow! We strive to offer our clients the best possible care for their pet while providing exceptional customer service. The atmosphere and morale of the clinic are very important and we highly value effective communication to both clients and team members. Our receptionists are the gateway to our practice and offer a warm welcome to our dedicated clients and patients at every visit. Responsibilities will include answering phones, scheduling appointments, checking clients in and out, and all things client relationships. We work with a combination of paper charts and a user-friendly computer system to manage our medical files and communications. We have an experienced front desk team who will work closely with you to ensure you have every opportunity to prosper at AHOG. What to Expect * A collaborative team that values open communication and will always lend a helping hand * Great work-life balance with a schedule you will know in advance. Always have a day off during the week and Sundays off (3 days 7:20a-6:00p, and a half day with a rotating Saturday 8:00am - 1:00pm) * Supportive management who wants to help you succeed The Ideal Candidate * Previous veterinary experience * Excellent written and verbal communication * Outstanding client service and exceptional patient care * Desire to continue learning & enhancing your skills * Pet lover who enjoys working with people Benefits * Competitive Pay * Employee Pet Discount * Medical/Dental/Vision Benefits * 401k with match * Life Insurance * Short/Long Term Disability * PTO/Vacation * Mental Health Resources For more information about our hospital, visit our website at ************************ or check out our Facebook page. Please feel free to fill out an application or drop off your resume in person! National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership. NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
    $23k-29k yearly est. 50d ago
  • Route Service Representative (4-Day Workweek)

    Cintas 4.4company rating

    Hattiesburg, MS jobs

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products. Our Route Service Representatives enjoy: - Comprehensive 10-week training program - Solid base salary and commission potential after being assigned a route - Majority work a 4-Day workweek - Majority work no nights or weekends - Monthly/Quarterly performance bonuses & incentives Key Responsibilities Include: - You are the face of Cintas to our customers and must work to build rapport with key decision makers - Ensure quality standards, and proactively solve customer concerns. - Grow our existing customer base by upselling and cross-selling additional products and services - Negotiating service agreement renewals and control inventory while working professionally and safely - Comply with driving and vehicle regulations. **Skills/Qualifications** Required Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: - Have an active driver's license - Be at least 21 years of age - Obtain a DOT medical certification - Provide documentation regarding their previous employment All successful candidates will also possess: - The ability to meet the physical requirements of the position - A High School diploma, GED or Military Service - The ability to demonstrate a strong customer service orientation - Self-motivation and the drive to work in an environment that relies on teamwork to meet goals - A positive attitude, along with ambition, organization and service spirit This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills. Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** SSR **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift
    $24k-27k yearly est. 15d ago

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