Call Center Agent jobs at Xtend Healthcare - 340 jobs

Cano Health is a rapidly growing operator of healthcare centers specializing in Senior Care and Primary Care for all ages. We are a vibrant company culture founded on the pillars of family, wellness, and service, operating in Florida, Texas, Nevada, and Puerto Rico. As the organization continues to grow, it will be important to retain the best of the company's entrepreneurial culture and combine it with an awareness of the operational rigor needed in a more distributed, complex healthcare environment. Be part of a diverse team of talented professionals, united in their vision of achievement and professional growth that makes Cano Health the nation's leading health care services provider. At Cano Health we are working to be the most patient-centric company in the industry. To get there, we are currently looking for Call Center Agents who will be responsible for incoming and outgoing customer-patient calls. Make use of company policies to solve customer and patient issues and directing calls to the managerial team when necessary. Essential Duties & Responsibilities Schedule, confirm and reschedule patient appointments- review appointment date, time, location, and provider with the caller. Answer telephone promptly and in a polite and professional manner. Direct calls to other departments as needed. Making and confirming patient transportation appointments. Answer general member questions regarding our programs, services and benefits. Handle incoming calls for our publications, television advertising, and marketing for potential members. Informs callers of current events and/or services provided. Answer incoming customer - patient phone calls and take appropriate action for each call Making and confirming patient medical and transportation appointments. Make a minimum of 80 calls or more between incoming and outgoing calls Make a minimum of 10 appointments daily Must obtain a minimum of 90% in Quality Assurance Observation. Attend mandatory training sessions to stay updated on product, services, benefits, or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input Follow all company policies and procedures. Education & Experience High school diploma or GED required Knowledge, Skills & Proficiencies Skilled in operating phones, personal computers, software such as (ECW, CRM, Zoiper, MD Vita, Care Tracker) and other IT systems. Ability to communicate with associates, patients, and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data. Strong phone and verbal communication skills along with active listening. Must be available to work some holidays and weekends. Strong computer skills Excellent interpersonal communication skills Compensation and Benefits Competitive Salary Excellent Health, Dental and Vision Benefits 401K PTO Dedicated, motivated team and chance to be part of one of the nation's leading health care services provider High-end work environment For more details, please visit ******************

Cano Health is a rapidly growing operator of healthcare centers specializing in Senior Care and Primary Care for all ages. We are a vibrant company culture founded on the pillars of family, wellness, and service, operating in Florida, Texas, Nevada, and Puerto Rico. As the organization continues to grow, it will be important to retain the best of the company's entrepreneurial culture and combine it with an awareness of the operational rigor needed in a more distributed, complex healthcare environment. Be part of a diverse team of talented professionals, united in their vision of achievement and professional growth that makes Cano Health the nation's leading health care services provider. At Cano Health we are working to be the most patient-centric company in the industry. To get there, we are currently looking for Call Center Agents who will be responsible for incoming and outgoing customer-patient calls. Make use of company policies to solve customer and patient issues and directing calls to the managerial team when necessary. Essential Duties & Responsibilities Schedule, confirm and reschedule patient appointments- review appointment date, time, location, and provider with the caller. Answer telephone promptly and in a polite and professional manner. Direct calls to other departments as needed. Making and confirming patient transportation appointments. Answer general member questions regarding our programs, services and benefits. Handle incoming calls for our publications, television advertising, and marketing for potential members. Informs callers of current events and/or services provided. Answer incoming customer - patient phone calls and take appropriate action for each call Making and confirming patient medical and transportation appointments. Make a minimum of 80 calls or more between incoming and outgoing calls Make a minimum of 10 appointments daily Must obtain a minimum of 90% in Quality Assurance Observation. Attend mandatory training sessions to stay updated on product, services, benefits, or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input Follow all company policies and procedures. Education & Experience High school diploma or GED required Knowledge, Skills & Proficiencies Skilled in operating phones, personal computers, software such as (ECW, CRM, Zoiper, MD Vita, Care Tracker) and other IT systems. Ability to communicate with associates, patients, and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data. Strong phone and verbal communication skills along with active listening. Must be available to work some holidays and weekends. Strong computer skills Excellent interpersonal communication skills Compensation and Benefits Competitive Salary Excellent Health, Dental and Vision Benefits 401K PTO Dedicated, motivated team and chance to be part of one of the nation's leading health care services provider High-end work environment For more details, please visit ******************

Cano Health is a rapidly growing operator of healthcare centers specializing in Senior Care and Primary Care for all ages. We are a vibrant company culture founded on the pillars of family, wellness, and service, operating in Florida, Texas, Nevada, and Puerto Rico. As the organization continues to grow, it will be important to retain the best of the company's entrepreneurial culture and combine it with an awareness of the operational rigor needed in a more distributed, complex healthcare environment. Be part of a diverse team of talented professionals, united in their vision of achievement and professional growth that makes Cano Health the nation's leading health care services provider. At Cano Health we are working to be the most patient-centric company in the industry. To get there, we are currently looking for Call Center Agents who will be responsible for incoming and outgoing customer-patient calls. Make use of company policies to solve customer and patient issues and directing calls to the managerial team when necessary. Essential Duties & Responsibilities Schedule, confirm and reschedule patient appointments- review appointment date, time, location, and provider with the caller. Answer telephone promptly and in a polite and professional manner. Direct calls to other departments as needed. Making and confirming patient transportation appointments. Answer general member questions regarding our programs, services and benefits. Handle incoming calls for our publications, television advertising, and marketing for potential members. Informs callers of current events and/or services provided. Answer incoming customer - patient phone calls and take appropriate action for each call Making and confirming patient medical and transportation appointments. Make a minimum of 80 calls or more between incoming and outgoing calls Make a minimum of 10 appointments daily Must obtain a minimum of 90% in Quality Assurance Observation. Attend mandatory training sessions to stay updated on product, services, benefits, or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input Follow all company policies and procedures. Education & Experience High school diploma or GED required Knowledge, Skills & Proficiencies Skilled in operating phones, personal computers, software such as (ECW, CRM, Zoiper, MD Vita, Care Tracker) and other IT systems. Ability to communicate with associates, patients, and other individuals in a professional and courteous manner. Ability to pay close attention to detail and to ensure accuracy of reports and data. Strong phone and verbal communication skills along with active listening. Must be available to work some holidays and weekends. Strong computer skills Excellent interpersonal communication skills Compensation and Benefits Competitive Salary Excellent Health, Dental and Vision Benefits 401K PTO Dedicated, motivated team and chance to be part of one of the nation's leading health care services provider High-end work environment For more details, please visit ******************

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. MUST HAVE High School Diploma or GED What You'll Do: Help save lives by supporting blood donation efforts through compassionate and professional phone outreach. Pay: $16/hour (+ evening and weekend shift differential) Must be able to work a hybrid schedule which includes in office and remote Training Details: Duration: 2 weeks Schedule: Monday-Friday, 9:00 AM - 5:30 PM (CST) After training, you'll transition to the regular schedule you applied to and are hired Schedule: This is a hybrid position, must be able to work in-office and remote Benefits Medical, dental, vision , 401k matching 7% 18 Days of PTO and 6 paid holidays (PTO days added after 1st year) Wellness Program Tuition Reimbursement Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required #AJ123 Not ready to apply? Connect with us for general consideration.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Regional Call Center Operator - PRN/10am-10pm The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. 1-2 years related experience and/or training preferred. Previous computer/ call center experience preferred. * Previous working knowledge of basic medical terminology * Excellent communication skills in a high volume department, working with both the public and health care professionals. * Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information. * Must have the ability to provide positive customer service, communicate in English and use good grammar. * Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department. * Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems. * Pages all service areas when necessary. * Makes changes to computerized on-call schedules for physicians and departments system wide. * Responsible for emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek. * Monitors fire alarm and medical gas system for Kalamazoo. * Responds to all emergency situations; Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek * Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system. Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 1690 Bronson Communication Services (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Regional Call Center Operator - PRN 10am-10pm Every Other Weekend The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. 1-2 years related experience and/or training preferred. Previous computer/ call center experience preferred. 1-2 years of previous working knowledge of basic medical terminology * A typing test is required. * Excellent communication skills in a high-volume department, working with both the public and health care professionals. * Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information. Must have the ability to assure confidentiality of sensitive information. * Must have the ability to provide positive customer service, read, write, speak and spell in English and speak with proper and professional grammar * Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 80 and 100 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department. * Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems. * Pages all service areas when necessary. * Makes changes to computerized on-call schedules for physicians and departments system wide. * Responsible for multiple step emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek. * Monitors fire alarm and medical gas systems for Kalamazoo. * Responds to all emergency situations, Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek * Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system. Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 1690 Bronson Communication Services (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services. Minimum Qualifications: High School Diploma or GED Proven experience working in a call center environment, preferably within healthcare or a related field. Ability to manage high volume call center demands. Familiarity with inbound and outbound customer service processes and phone systems. Basic clerical experience including data entry and record keeping. Ability to work flexible hours to accommodate call center shifts. Preferred Qualifications: Associate's degree Experience specifically in healthcare services or medical call centers. Knowledge of healthcare terminology and patient privacy regulations such as HIPAA. Proficiency with customer relationship management (CRM) software. Certification in customer service or call center operations. Responsibilities: Handle a high volume of inbound and outbound calls in a professional and courteous manner. Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries. Document call details and update patient records using call center phone systems and clerical tools. Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary. Maintain compliance with healthcare regulations and organizational policies during all communications.

LE0020 Orlando Family Physicians, LLC It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary: To provide excellent customer service in a medical call center environment. Responsibilities: Phones efficiently answered and with proper etiquette Obtain 90% target for Inbound and Outbound calls to and from patients Schedules patients in the correct office with the proper physician. Follows the Best Practice Scheduling* Phone calls directed to proper area, if applicable Conversations documented in patient medical records Schedules new patients and verifies insurance. Updates Patient information in EMR Collects insurance information and updates personal data in patient EMR file Respects and maintains privacy and dignity of patients to assure client confidentiality at all times Understands and follows the Code of Conduct and HIPPA guidelines Skills and Specifications Excellent Customer Service Phone Skills High School Graduate 1 year Telemarketing, Call Center or Sales Experience Experience in typing and data entry Basic arithmetic skills Bilingual in English/Spanish One year experience in a medical office Electronic Health Records experience (EClinical Works a Plus) If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for. Overview The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Position Details: Full-Time Patient Service Support Coordinator (Call Center) Sage Dental Support Center is located in Boca Raton, FL 2-week training program provided Benefits such as Medical Insurance, 401(k), Vision, PTO, and more! Growth opportunity Competitive base pay Responsibilities Essential Duties and Responsibilities include the following but are not limited to: Must be able to handle high volume inbound and/or outbound calls Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin) Utilize scripts and tools appropriately Collect the insurance information from patients, if applicable, and make the proper notations on the schedule Diffuse difficult calls or seek assistance when necessary Offer marketing promotions and educate the appropriate calls on our in-house discount program Receive and promptly respond to real-time customer queries via webchat Ability to document issues and resolutions Provide exceptional customer service Meet daily, weekly, and monthly department goals set forth by management Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives Adhere to all company policies and procedures, and abide by HIPAA regulations Qualifications Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities Candidates who are fluent in Spanish is a plus

CALL CENTER REPRESENTATIVE - CREOLE SPEAKING FLSA: NON-EXEMPT Duties/Responsibilities: Respond to patient inquiries via phone and digital platforms. Resolve issues effectively and ensure a positive experience with each interaction. Schedule appointments across all departments and accurately document patient messages in the appropriate systems. Prioritize message urgency and route calls or requests to the appropriate department or staff member. Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary. Maintain accurate and up-to-date patient records in the electronic health record (EHR) system. Ensure full compliance with HIPAA regulations when handling patient information. Follow all training protocols and operational guidelines to ensure consistent, high-quality service. Participate in virtual and in-person team meetings, training sessions, and performance reviews as required. Support department and clinic operations by performing additional tasks as needed to enhance patient care. Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement. Perform additional tasks as needed to support the centers. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently. Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy. Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms. Education and Experience: High School diploma or equivalent is required. At least two years related experience is preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to travel to various center locations as required.

LE0020 Orlando Family Physicians, LLC It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary: To provide excellent customer service in a medical call center environment. Responsibilities: Phones efficiently answered and with proper etiquette Obtain 90% target for Inbound and Outbound calls to and from patients Schedules patients in the correct office with the proper physician. Follows the Best Practice Scheduling* Phone calls directed to proper area, if applicable Conversations documented in patient medical records Schedules new patients and verifies insurance. Updates Patient information in EMR Collects insurance information and updates personal data in patient EMR file Respects and maintains privacy and dignity of patients to assure client confidentiality at all times Understands and follows the Code of Conduct and HIPPA guidelines Skills and Specifications Excellent Customer Service Phone Skills High School Graduate 1 year Telemarketing, Call Center or Sales Experience Experience in typing and data entry Basic arithmetic skills Bilingual in English/Spanish One year experience in a medical office Electronic Health Records experience (EClinical Works a Plus) If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Call Center Admissions Specialists are integral members of the support team in providing the direct first line of assistance to patients and their family members. Call Center Admissions Specialists must work well under stressful high-paced environments as a collaborative team members. This is a professional role, requiring a bachelor's Degree in the field of Human Services or other related field to support and provide assistance to behavioral/mental health patients. However, a High School Diploma is acceptable for entry-level opportunities in this program. JOB BENEFITS * Schedule Mon-Fri 8:00 am-5:00 pm or 8:30 am-5:00 pm * Full Health/Dental/Vision/Disability Benefits, and 401(k) Matching * Non-Profit Organization Student Loan Forgiveness * Company Discount Program JOB DUTIES & COMPETENCIES: * Provides access to behavioral health services for clients by communicating directly with clients and/or families requesting services in a timely and efficient manner. * Makes appointments according to program guidelines. * Completes a brief triage screening of potential clients which meets established funders' expectations and regulatory standards. * Demonstrates knowledge of the DSM-5 and the ability to identify symptoms that require behavioral health treatment. * Links clients with resources that address identified needs, support continuity of care and reduce the likelihood of recidivism. * Completes required GP documentation for clinical services timely and accurately into the EMR system in compliance with agency and program guidelines. * Keeps supervisor informed at all times of relevant client, program, and community issues. * Notifies Managed Care timely of needed authorizations for services as required by guarantors at the time of triage. JOB QUALIFICATIONS: * Previous Call Center and/or Intake Experience in a health care setting preferred * Computer proficient to navigate through EMR database, MS Word, MS Outlook, and MS Excel. * Excellent communication skills in documentation and dictation * Bachelor's Degree graduate in Human Services, Psychology, Social Work, Sociology, Behavioral Health, etc. * High School Diploma acceptable as entry-level into the program * Ability to work in a sitting position for the duration of the shift and operate standard office equipment Mon- Fri 8:00 am-4:30pm

Call Center Admissions Specialists are integral members of the support team in providing the direct first line of assistance to patients and their family members. Call Center Admissions Specialists must work well under stressful high-paced environments as a collaborative team members. This is a professional role, requiring a bachelor's Degree in the field of Human Services or other related field to support and provide assistance to behavioral/mental health patients. However, a High School Diploma is acceptable for entry-level opportunities in this program. JOB BENEFITS Schedule Mon-Fri 8:00 am-5:00 pm or 8:30 am-5:00 pm Full Health/Dental/Vision/Disability Benefits, and 401(k) Matching Non-Profit Organization Student Loan Forgiveness Company Discount Program JOB DUTIES & COMPETENCIES: Provides access to behavioral health services for clients by communicating directly with clients and/or families requesting services in a timely and efficient manner. Makes appointments according to program guidelines. Completes a brief triage screening of potential clients which meets established funders' expectations and regulatory standards. Demonstrates knowledge of the DSM-5 and the ability to identify symptoms that require behavioral health treatment. Links clients with resources that address identified needs, support continuity of care and reduce the likelihood of recidivism. Completes required GP documentation for clinical services timely and accurately into the EMR system in compliance with agency and program guidelines. Keeps supervisor informed at all times of relevant client, program, and community issues. Notifies Managed Care timely of needed authorizations for services as required by guarantors at the time of triage. JOB QUALIFICATIONS: Previous Call Center and/or Intake Experience in a health care setting preferred Computer proficient to navigate through EMR database, MS Word, MS Outlook, and MS Excel. Excellent communication skills in documentation and dictation Bachelor's Degree graduate in Human Services, Psychology, Social Work, Sociology, Behavioral Health, etc. High School Diploma acceptable as entry-level into the program Ability to work in a sitting position for the duration of the shift and operate standard office equipment

Call Center Admissions Specialists are integral members of the support team in providing the direct first line of assistance to patients and their family members. Call Center Admissions Specialists must work well under stressful high-paced environments as a collaborative team members. This is a professional role, requiring a bachelor's Degree in the field of Human Services or other related field to support and provide assistance to behavioral/mental health patients. However, a High School Diploma is acceptable for entry-level opportunities in this program. JOB BENEFITS Schedule Mon-Fri 8:00 am-5:00 pm or 8:30 am-5:00 pm Full Health/Dental/Vision/Disability Benefits, and 401(k) Matching Non-Profit Organization Student Loan Forgiveness Company Discount Program JOB DUTIES & COMPETENCIES: Provides access to behavioral health services for clients by communicating directly with clients and/or families requesting services in a timely and efficient manner. Makes appointments according to program guidelines. Completes a brief triage screening of potential clients which meets established funders' expectations and regulatory standards. Demonstrates knowledge of the DSM-5 and the ability to identify symptoms that require behavioral health treatment. Links clients with resources that address identified needs, support continuity of care and reduce the likelihood of recidivism. Completes required GP documentation for clinical services timely and accurately into the EMR system in compliance with agency and program guidelines. Keeps supervisor informed at all times of relevant client, program, and community issues. Notifies Managed Care timely of needed authorizations for services as required by guarantors at the time of triage. JOB QUALIFICATIONS: Previous Call Center and/or Intake Experience in a health care setting preferred Computer proficient to navigate through EMR database, MS Word, MS Outlook, and MS Excel. Excellent communication skills in documentation and dictation Bachelor's Degree graduate in Human Services, Psychology, Social Work, Sociology, Behavioral Health, etc. High School Diploma acceptable as entry-level into the program Ability to work in a sitting position for the duration of the shift and operate standard office equipment Mon- Fri 8:00 am-4:30pm

**This is a per diem position that works three days per week from 11am-7:30pm with rotating weekends.** **Computer Skills Required** **What you will do:** + Primary responsibility assisting patients in the nutrition services call center, taking patient orders over the phone and responding to patient or customer inquiries. + Assist the kitchen working on the patient tray line, assembling, retrieving and cleaning patient trays, deliver carts to the correct floor and patients, assist patients with their order. + Assist in other areas of the kitchen, such as the dish room, and restocking food and beverages. + Attend all allergy and foodborne illness in-service training. + Comply with all Trinity Health policies and procedures. **Minimum Requirements:** + Prior customer-service and food handling experience preferred. + Excellent customer-service skills and ability to be patient, respectful and compassionate to patients. + Must have basic computer knowledge. + Basic knowledge related to hospital diets. + Comfortable cleaning trays, assisting in the dish room. + Previous healthcare or nutrition experience preferred. + Able to perform well in high functioning kitchen. **Position Highlights and Benefits:** + $1,000 Sign-on-bonus + Colleague Referral Program to earn cash and prizes + Unlimited career growth opportunities + Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday **Ministry/Facility Information:** + A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life. + We are committed to providing compassionate and holistic person-centered care. **Legal Info:** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

that works three days per week from 11am-7:30pm with rotating weekends. Computer Skills Required What you will do: * Primary responsibility assisting patients in the nutrition services call center, taking patient orders over the phone and responding to patient or customer inquiries. * Assist the kitchen working on the patient tray line, assembling, retrieving and cleaning patient trays, deliver carts to the correct floor and patients, assist patients with their order. * Assist in other areas of the kitchen, such as the dish room, and restocking food and beverages. * Attend all allergy and foodborne illness in-service training. * Comply with all Trinity Health policies and procedures. Minimum Requirements: * Prior customer-service and food handling experience preferred. * Excellent customer-service skills and ability to be patient, respectful and compassionate to patients. * Must have basic computer knowledge. * Basic knowledge related to hospital diets. * Comfortable cleaning trays, assisting in the dish room. * Previous healthcare or nutrition experience preferred. * Able to perform well in high functioning kitchen. Position Highlights and Benefits: * $1,000 Sign-on-bonus * Colleague Referral Program to earn cash and prizes * Unlimited career growth opportunities * Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday Ministry/Facility Information: * A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life. * We are committed to providing compassionate and holistic person-centered care. Legal Info: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention. The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity. Critical areas of expertise include: * Knowledge of computers and ability to learn software applications * Excellent verbal, interpersonal and problem-solving skills * Working well in team environment * Highly organized and able to multi-task ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: YMCA Engagement and Solutions Center Call Center * Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events. * Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff. * Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff. * Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor. * Ability to work towards common goals and objectives in a collaborative and team-centered environment. * When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations. * Perform all duties, tasks and projects as assigned by supervisor. * Assists with other projects as needed and participates in all staff meetings and/or related meetings. * Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor. POSITION REQUIREMENTS: Education/ Experience Required: * High school degree, or equivalent is required. Associate's degree preferred. * Excellent verbal, interpersonal and problem-solving skills * Bilingual in English and Spanish * Ability to work in a fast-paced and constantly-changing environment * Ability to multi-task * Ability to relate effectively to diverse groups of people from all social and economic segments of the community * Ability to handle conflict professionally and manage conflict resolution in a timely manner * Previous customer service, sales or related experience * Knowledge of computers * Must be able to work flexible hours including evenings, weekends, and holidays * Able to learn and understand YMCA membership operating system and call center software Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised

Positions in Winter Garden/Alafaya/Kissimmee Poinciana Call Center Specialist Under the supervision of the Clinical Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. This position manages all incoming calls, front desk check-in, collecting copay's, COTA signatures, check-out processes, communication between providers and other staff. Screening calls to escalate to triage or management and communication with patients waiting on timeliness of providers. QUALIFICATIONS Ability to multi-task and manage multiple lines and issues at once, while maintaining a positive attitude and excellent customer service. Knowledge of third-party payers including federal, state and private health plans. Customer service experience in a health care setting. Experience with EMR, authorizations, managing multiple lines, collecting copay's, and completing Registrations. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs and be able to work overtime as required.