Front Desk Representative jobs at Ymca Of Central Stark County (ohio) - 42 jobs

Salary: $13.50 - $15.65 Hourly Job Type: Part-Time Department: Bob Crane Community Center JOB RESPONSIBILITIES: As part of the Parks and Recreation team, reporting directly to the Operations Supervisor, this position leads the efficient operations at the front desk of the Bob Crane Community Center (BCCC). This is a part-time role which works within the normal building operating hours. Shifts could be as early as 5:00am or as late as 10:15pm. The City of Upper Arlington is an equal opportunity employer, striving to foster an equitable and inclusive work environment. Examples of Duties ESSENTIAL FUNCTIONS: For purposes of 42 USC 12101: • Enthusiastically greet and assist the public in person and over the telephone at the BCCC. • Provide guidance to other front desk employees; • Assists the public in person and over the phone with membership and program registration using the department's computer registration site (RecTrac); • Resolves financial transactions; • Maintain an extensive knowledge of Upper Arlington and department facilities, programs, and services, and have the ability to communicate information effectively to the public; • Disperse Upper Arlington and department information. Market Upper Arlington and department facilities, programs, and events; • Provides individual and group tours of the BCCC; • Answer a high volume of in person inquiries and telephone calls and ensure proper and appropriate information is given; • Resolve elevated patron issues and complaints appropriately; • Ensure all patrons entering the facility are in accordance with building and department policies and procedures; • Maintains security of building entrances; • Interpret and enforce all building policies and procedures; • Assist Manager on Duties (MODs) to ensure program and events spaces have been prepared for meetings, programs, and rentals. Shift Lead may help with set-ups and tear-down as needed; • Maintains a clean and inviting work space; • Operate office machines and equipment including credit card machines; • Provide general first aid and respond to emergencies in cases of participant's injury or illness. Initiate building emergency actions plans and fill out appropriate accident and incident reports when needed; • Assist with opening and closing procedures of the BCCC. • Demonstrates regular and predictable attendance. OTHER DUTIES AND RESPONSIBILITIES: • Performs other duties as required. (5%) Typical Qualifications QUALIFICATIONS: • High School graduate or equivalent; some college preferred; • Must be at least 18 years of age; • Minimum of 12 months of previous customer service experience required; • Minimum of 12 months of experience completing financial transactions preferred. LICENSURE OR CERTIFICATION REQUIREMENTS: • CPR and First Aid certification required within the first thirty days of employment. Supplemental Information KNOWLEDGE, SKILLS, AND ABILITIES: (* indicates developed after employment). Knowledge of: • *City, Department, and Division goals and objectives; • *City, Department, and Division policies and procedures; • *Personnel rules and regulations; • Customer service and de-escalation techniques; • Workplace safety; • Best practices in diversity, equity and inclusion practices, strategies, systems, and policies as it relates to area of oversight; • Current technology and social media. Skill in: • *Proficient use of applicable technology and software including the department's computer registration site (RecTrac); • Interpersonal and communication skills; • Use of modern office equipment; Ability to: • Interact with the public in a professional and courteous manner; • Carry out detailed written or oral instructions; • Interpret a variety of instructions in written, oral, picture, or schedule form; • Troubleshoot problems involving several variables within a familiar context; • Exercise good judgment and problem-solving skills with minimal direction or supervision. • Recognize unusual or threatening conditions and take appropriate action; • Respond to routine inquiries from public and/or officials; • Demonstrated awareness of and an ability to effectively use communication that overcomes sociocultural and lingual barriers, to be aware of verbal and nonverbal forms of communication, and listen and adapt approach to fit audience accordingly; • Effectively use and understand a variety of written and/or verbal communications; • Develop and maintain effective working relationships; • Act as a role model for inclusive and culturally competent behavior; • Resolve complaints; • Travel to and gain access to work site. Participation in the Ohio Public Employees Retirement System Employee Assistance Program 01 Are you at least 18 years old? Yes No 02 Do you have at least 12 months of experience in customer service? Yes No 03 Do you currently posses or willing to obtain CPR and First Aid certification within 30 days of employment? Yes - Currently obtained No - Capable of obtaining within 30 days of employment No Required Question

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

General Statement of Duties and Distinguishing Features of Class Responsible for the admittance of patrons into the facility and providing quality customer service to patrons visiting the facility and the general public. Examples of Work (Illustrative Only) • Promotes positive and respectful interactions between patrons and employees. • Assures that all patrons have entered the facility in accordance with policies & procedures (i.e., paid admissions, age requirements, etc.). • Exhibits general knowledge of the facility, programs and services, and the ability to answer patron inquiries in person and over the telephone. • Correctly follows all opening and closing procedures, including: balancing of cash drawer, counting and preparing money for bank deposit and completing all necessary paperwork/reports. • Maintains a clean, neat working area. • Operate various office machines and equipment, as needed. • Prepares and maintains administrative records and paperwork as requested. • Attends in-service training sessions and/or staff meetings as requested. • Uphold the policies and procedures of the City of Mason and Parks & Recreation Department. • Display knowledge of the department's Infectious Material & Exposure Incident Policy and facility Emergency Action Procedures. • Administer and record any necessary first aid/victim care within the level of emergency training. • Demonstrates knowledge of all emergency procedures throughout the recreational areas. • Performs related duties and responsibilities as required. Requirements Skills, Knowledge, and Abilities: The following is preferred • Possess general computer knowledge and experience with Microsoft software platforms. • Ability to acquire and maintain current certification in American Red Cross Standard First Aid and CPR • Ability to communicate with the public on the telephone and in person • Possess experience in working with money and preparing reports • Ability to follow oral and written directions • Ability to work a flexible schedule (including evenings, weekends & holidays) Physical Requirements Work in a recreational/office environment, frequent walking and standing; ability to lift/carry objects up to 30 pounds, stoop and crouch, sit or stand for extended periods. I understand that I am applying for employment at will, and nothing in this and no oral statements made to me in connection with this job description can be construed as a contract of employment.

PURPOSE: Responsible for assisting the patrons, management and supervisory staff while working at the front desk with the purpose of providing quality service for residents and patrons. Persons with the classification of Front Desk Attendant may be trained on various aspects of the front desk and customer service based on their qualifications, experience, skills, knowledge & licensure/certifications. QUALIFICATIONS: Prefer high school graduate or equivalent. Proficient with computers and computer applications. Prefer at least one year of customer service experience. EQUIPMENT OPERATED: Computer, calculator, copier, fax machine, telephone system, cleaning equipment, two-way radio. INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS: The employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works around persons of all ages; exposed to possible injury from bodily fluids, hazardous waste; may have contact with potentially violent or emotionally distraught persons; routinely lifts objects 10 lbs. or less; occasionally pushes objects 25 lbs. or less; occasionally pulls objects 25 lbs. or less. ESSENTIAL FUNCTIONS OF THE POSITION: For purposes of 42 USC 12101: Sells and registers patrons for programs and passes; collects fees; dispenses change, receipts, I.D. cards, products, etc.; processes registration forms and pass holder contracts; monitors pass holder check-in (security); Answers phones and provide accurate information; transfers calls to appropriate staff; maintains accurate records and filing system; maintains a safe environment for patrons; interacts with patrons; makes copies and updates flyer rack; makes announcements over public address system; communicates concerns to Manager On-Duty; demonstrates regular and predictable attendance. REPORTS TO: Customer Service Manager MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment) Knowledge of: customer service; *department goals and objectives; *department policies, *procedures and rules; *emergency medical care procedures; public relations; *office practices and procedures; English grammar and spelling; basic math; *workplace safety; *records management; *security; supervision and leading activities; cleaning; *fitness equipment; computers; *basic accounting; *credit card machine operation. Skill in: communication; cleaning; *leading activities; *use of modern office equipment; *cash handling; use of small equipment; Ability to: give instruction and teach; plan, organize, supervise and lead activities; work under stressful conditions and to immediately respond to crisis situations; interpret a variety of instructions in written, oral, picture, or schedule form; define and solve problems; collect data, establish facts, and draw valid conclusions; exercise independent judgment and discretion; determine material and equipment needs; add, subtract, multiply, and divide whole numbers; complete routine forms; communicate effectively; train or instruct others; understand a variety of written and/or verbal communications; maintain records according to established procedures; maintain confidentiality of restricted information; work alone or in a group setting; cooperate with co-workers on group projects; answer routine telephone inquiries; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; provide outstanding customer service; respond to emergency situations; carry out instructions; to work all types of hours and days (including weekends). POSITIONS DIRECTLY SUPERVISED: None This position requires weekend and evening hours. Hourly Wage Range: $14.35 to $17.94

The School Receptionist is a full-time, salaried position with a 12-month work schedule. The Summit Park School Receptionist is the gate-keeper of the school office at our Summit Park campus in Blue Ash, providing a warm and welcoming atmosphere for students, staff, parents and visitors. He or she also provides general administrative support for the school leadership team. The Summit Park School Receptionist's essential duties and responsibilities are as follows: Reception * Answers incoming phone calls in a pleasant, informed manner for the purpose of providing and creating a positive image and first impression of the school * Greets all incoming students, families, and guests respectfully and professionally, determining their needs, checking scheduled appointments, and directing them to the proper person * Checks voice mail messages left in school's general mailbox on a routine basis and distributes accordingly those messages needing immediate attention, or answers them directly if appropriate * Is knowledgeable and current on school activities, programs, and events related to the school calendar * Answers door with remote access and/or in person, admits visitors, requires all visitors to identify themselves and sign-in; provides appropriate visitor passes and badges following school protocol * Checks students in and out-and issues passes and monitor requests for early dismissals * Works closely with the School Nurse and administration regarding care for students, especially in emergencies Computer Skills * Proficiency in Microsoft Office Suite Qualifications * Excellent verbal and written communication skills * Flexibility, organization, decision-making and problem-solving skills * Knowledge of good telephone etiquette with the ability to deal tactfully and confidently with callers and visitors * A courteous and pleasant personality * Strong organizational skills for multi-tasking and prioritizing responsibilities * Must possess sensitivity to confidential information and hold a high standard of integrity * Ability to work with courtesy, tact, and diplomacy in dealing with others, and the ability to work as part of a team Strong candidates will also embrace the school's organizational values: * The tenets of classical, liberal arts education * Community and partnership in the common pursuit of forming intelligent, virtuous citizens * Excellence in teaching and learning * The virtues we aim to teach our students: prudence, justice, fortitude, humility, gratitude, perseverance, and compassion Compensation, Benefits and Hiring Pay is competitive and commensurate with experience and qualifications. Benefits offered for full-time employees include health benefits, paid vacation, personal days, paid holidays, and SERS retirement plan with employer contribution. Children will receive enrollment priority if a parent is a full-time employee at the time of enrollment. All employees will be required to pass background checks. FLSA Status: Non-Exempt

7:55AM-5:01PM M-F Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Responsibilities of Position: Answer phones promptly and courteously utilizing company procedures Receive and respond professionally and courteously to all customer inquiries Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc Identify customer's reason for canceling service and attempt to retain customers Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries Ensure customer concerns are understood and clearly explain resolution to the customer Process customer payments and assists customers with RumpkePay as needed Work in conjunction with other departments to resolve customer issues Log and record information on customer accounts Create work orders/interactions, as needed Work special data entry projects with accuracy and complete in time to meet deadlines Resolve customer account issues and adjust accounts accordingly with verification from management, as needed Process online data entry for accounts based designated department Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed Perform other duties as assigned Supervisory Responsibility: This position will not manage employees Skills & Abilities Needed for Position: Excellent verbal & written communication skills Ability to maintain a professional appearance and demeanor Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools Proven analytical/problem solving skills for the customer and the company Excellent customer service and data entry skills Ability to work both independently and as a team, meeting and exceeding call center standards Ability to research and identify the root cause of issues, make decisions, and solve problems Ability to react well under pressure and treat others respectfully Experience & Knowledge Needed for Position: Bilingual skills are desired, but not required 1-2 years of call center or customer service experience preferred Physical Requirements in a Regular Workday: Occasionally lifting/carrying/pushing/pulling a max of 10 lbs Occasionally stooping/kneeling/crouching/crawling Continuously sitting Rarely standing/walking Additional Working Conditions/Aspects: Ability to work flexible hours; expected to work nights and weekends as needed Ability to work overtime, weekends, and/or holidays Legally eligible to work in the United States Valid driver's license (if applicable) Must successfully complete pre-employment testing Must be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

7:55AM-5:01PM M-F Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Responsibilities of Position: * Answer phones promptly and courteously utilizing company procedures * Receive and respond professionally and courteously to all customer inquiries * Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc * Identify customer's reason for canceling service and attempt to retain customers * Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries * Ensure customer concerns are understood and clearly explain resolution to the customer * Process customer payments and assists customers with RumpkePay as needed * Work in conjunction with other departments to resolve customer issues * Log and record information on customer accounts * Create work orders/interactions, as needed * Work special data entry projects with accuracy and complete in time to meet deadlines * Resolve customer account issues and adjust accounts accordingly with verification from management, as needed * Process online data entry for accounts based designated department * Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed * Perform other duties as assigned Supervisory Responsibility: * This position will not manage employees Skills & Abilities Needed for Position: * Excellent verbal & written communication skills * Ability to maintain a professional appearance and demeanor * Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools * Proven analytical/problem solving skills for the customer and the company * Excellent customer service and data entry skills * Ability to work both independently and as a team, meeting and exceeding call center standards * Ability to research and identify the root cause of issues, make decisions, and solve problems * Ability to react well under pressure and treat others respectfully Experience & Knowledge Needed for Position: * Bilingual skills are desired, but not required * 1-2 years of call center or customer service experience preferred Physical Requirements in a Regular Workday: * Occasionally lifting/carrying/pushing/pulling a max of 10 lbs * Occasionally stooping/kneeling/crouching/crawling * Continuously sitting * Rarely standing/walking Additional Working Conditions/Aspects: * Ability to work flexible hours; expected to work nights and weekends as needed * Ability to work overtime, weekends, and/or holidays * Legally eligible to work in the United States * Valid driver's license (if applicable) * Must successfully complete pre-employment testing * Must be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The Guest Relations Specialist plays a vital role in advancing the City's commitment to exceptional customer service. Serving as the first point of contact for residents, visitors, and partners, this position directly shapes the public's experience and perception of City services. As a key contributor to our citywide customer service initiatives, the Guest Relations Specialist helps ensure that every interaction reflects professionalism, efficiency, and a genuine spirit of service. This role is responsible for delivering high-quality, courteous, and responsive assistance, including greeting guests, answering inquiries, and supporting registration processes. The ideal candidate is highly organized, personable, and skilled at managing multiple tasks in a fast-paced environment. A positive, proactive approach and strong communication skills are essential, as this position requires collaboration across departments to ensure consistent and seamless service delivery. Successful candidates will take pride in creating welcoming experiences, resolving concerns effectively, and upholding service standards that reinforce the City's mission to provide exemplary service to the community. This position is open until filled. Applications are being reviewed as they are received. Work Schedule: Tuesday- Thursday 12:30 p.m. - 9: 00 p.m. Friday 10:30 a.m. - 7:00 p.m. Saturday 11:30 a.m. - 8: 00 p.m. Employee works under the direction of the Facilities Supervisor and the Customer Service Manager. Employee must be able to respond to questions from citizens or other employees regarding services, eligibility, and procedures of the department. Work is reviewed for accuracy and completeness, and for adherence with established procedures. Work is reviewed through meetings with supervisors and co-workers and performance appraisals. Acting as an information source on various matters, keeping abreast with latest developments across the City of Westerville. Greeting guests in a sincere and friendly manner and making them feel welcome. Utilizes the City's knowledge management system to facilitate exemplary municipal services as part of the City of Westerville's centralized customer service initiative. Trains new part-time employees on work procedures, software and practices. Anticipating and addressing guests' needs and resolving their problems and complaints appropriately, calmly and in a timely manner. Collaborating and communicating with other internal departments to ensure guest satisfaction. Comply with City of Westerville procedures and safety policies. Be responsible for registering and receiving payments from guests, for programs, activities, passes and daily admissions. Balancing cash drawer at the end of the shift following money handling procedures set by the department. Make sure that the guests remain satisfied and content with the services that are being offered, take feedback from the guests as to how services can be improved. Process credits, refunds and transfers for programs, activities and pass registrations. Acquire, through provided training, a working knowledge of RecTrac and other city software that is used daily. Answers telephones and responds to inquiries over the telephone and in person; refers and assists guests and other callers; responds to various inquiries and provides information of services and functions; receives complaints from a variety of sources; greets visitors; opens. Generates work orders; enters orders and maintenance records into the computer; runs monthly reports. Maintains records and files; tracks and maintains inventory of supplies; types purchase orders; assists other employees with secretarial tasks as needed. (May not include all duties performed.) EQUIPTMENT OPERATED: The following are examples only and are not intended to be all inclusive: Calculator, computer, computer software (e.g. Microsoft Office, Google Suite, and other applicable computer software programs), mobile phone, copier, scanner, telephone, postage machine, and other standard modern business office equipment. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: Has exposure to chemical compounds found in office environment (e.g. toner, correction fluid, etc.); works in or around crowds; has contact with potentially violent or emotionally distraught persons; this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor's physical demands strengths ratings. In case of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L strength ratings recommend. MINIMUM QUALIFICATIONS: An example of acceptable qualifications: Completion of secondary education or equivalent (high school diploma or GED); and two years clerical or administrative support experience preferred; or any equivalent combination of training and experience which provides the following knowledge, abilities, and skills: Must possess and maintain a valid State of Ohio driver's license and must remain insurable under the City's vehicle insurance policy. Any combination of education, training, and/or experience equivalent to the minimum qualifications stated above. KNOWLEDGE, SKILLS, AND ABILITIES: (*Indicates developed after employment) KNOWLEDGE OF: clerical and secretarial practices and procedures; business English, spelling, and arithmetic; modern office practices, procedures, and equipment; word processing, desktop publishing, and other software packages; city goals and objectives*; city policies and procedures*. SKILL IN: use of modern office equipment and software; computer operation; communication; critical thinking; judgment, and decision making. ABILITY TO: type and transcribe a variety of correspondence; establish and maintain effective working relationships with other employees, officials, and the public, and to deal with public courteously and tactfully; respond to inquiries in accordance with established policies and procedures; maintain records; operate copy, fax, and other office machines; communicate effectively, both orally and in writing; demonstrate professionalism; apply management principles to solve agency problems*. POSITIONS DIRECTLY SUPERVISED: None.

7:55AM-5:01PM M-F Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Responsibilities of Position: Answer phones promptly and courteously utilizing company procedures Receive and respond professionally and courteously to all customer inquiries Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc Identify customer's reason for canceling service and attempt to retain customers Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries Ensure customer concerns are understood and clearly explain resolution to the customer Process customer payments and assists customers with RumpkePay as needed Work in conjunction with other departments to resolve customer issues Log and record information on customer accounts Create work orders/interactions, as needed Work special data entry projects with accuracy and complete in time to meet deadlines Resolve customer account issues and adjust accounts accordingly with verification from management, as needed Process online data entry for accounts based designated department Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed Perform other duties as assigned Supervisory Responsibility: This position will not manage employees Skills & Abilities Needed for Position: Excellent verbal & written communication skills Ability to maintain a professional appearance and demeanor Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools Proven analytical/problem solving skills for the customer and the company Excellent customer service and data entry skills Ability to work both independently and as a team, meeting and exceeding call center standards Ability to research and identify the root cause of issues, make decisions, and solve problems Ability to react well under pressure and treat others respectfully Experience & Knowledge Needed for Position: Bilingual skills are desired, but not required 1-2 years of call center or customer service experience preferred Physical Requirements in a Regular Workday: Occasionally lifting/carrying/pushing/pulling a max of 10 lbs Occasionally stooping/kneeling/crouching/crawling Continuously sitting Rarely standing/walking Additional Working Conditions/Aspects: Ability to work flexible hours; expected to work nights and weekends as needed Ability to work overtime, weekends, and/or holidays Legally eligible to work in the United States Valid driver's license (if applicable) Must successfully complete pre-employment testing Must be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

7:55AM-5:01PM M-F Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Responsibilities of Position: * Answer phones promptly and courteously utilizing company procedures * Receive and respond professionally and courteously to all customer inquiries * Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc * Identify customer's reason for canceling service and attempt to retain customers * Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries * Ensure customer concerns are understood and clearly explain resolution to the customer * Process customer payments and assists customers with RumpkePay as needed * Work in conjunction with other departments to resolve customer issues * Log and record information on customer accounts * Create work orders/interactions, as needed * Work special data entry projects with accuracy and complete in time to meet deadlines * Resolve customer account issues and adjust accounts accordingly with verification from management, as needed * Process online data entry for accounts based designated department * Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed * Perform other duties as assigned Supervisory Responsibility: * This position will not manage employees Skills & Abilities Needed for Position: * Excellent verbal & written communication skills * Ability to maintain a professional appearance and demeanor * Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools * Proven analytical/problem solving skills for the customer and the company * Excellent customer service and data entry skills * Ability to work both independently and as a team, meeting and exceeding call center standards * Ability to research and identify the root cause of issues, make decisions, and solve problems * Ability to react well under pressure and treat others respectfully Experience & Knowledge Needed for Position: * Bilingual skills are desired, but not required * 1-2 years of call center or customer service experience preferred Physical Requirements in a Regular Workday: * Occasionally lifting/carrying/pushing/pulling a max of 10 lbs * Occasionally stooping/kneeling/crouching/crawling * Continuously sitting * Rarely standing/walking Additional Working Conditions/Aspects: * Ability to work flexible hours; expected to work nights and weekends as needed * Ability to work overtime, weekends, and/or holidays * Legally eligible to work in the United States * Valid driver's license (if applicable) * Must successfully complete pre-employment testing * Must be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Customer Service Representative (4528-06R) Work Location: Cincinnati, OH Your Benefits Working for Hamilton County! Starting Pay: $19.43 per hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! We serve the residents of Hamilton County in more ways than you may realize! We make a difference in your everyday life with road maintenance, economic development, emergency response, public safety, services for our children and our families within the community, and more! Requirements (Education, Experience, Licensure, Certification): High School Diploma or GED college-level coursework in secretarial science supplemented by one (1) year related experience or equivalent combinations of training and/or experience which evidences an advanced knowledge of secretarial science demonstrable skill in typing. Valid driver's license issued by the state of residency. Job Duties (Summary): Provides quality customer service to walk-ins, customers, vendors and visitors; responds to inquiries from customers and vendors (e.g., issues regarding parking in unauthorized parking spots, lost money in the vending machines, processes special requests from customers, etc.); receives and screens telephone calls; deals with emergency and/or sensitive information; refers difficult or sensitive issues to appropriate personnel; serves on committees; interacts with various vendors in performance of job duties; coordinates fundraising charity drives for department; maintains schedules for conference rooms. Processes customer work order requests and information and dispatches to appropriate personnel in accordance with established procedures; handles emergency work order issues timely and with sensitivity, and informs assigned personnel; enters data into department work order system; answers questions related to status of work orders; verifies and checks on computer generated information, records and reports; prepares and provides computer generated records, reports and information; responds to basic computer questions from system users; serves as liaison with other agencies to clarify or confirm data; data enters mileage for fleet and produces various reports Performs routine clerical duties to assist with the efficient operation of the department (e.g., types and edits correspondence, memos, reports and other documents; maintains Director's and other various files; transcribes dictation; reproduces, files and distributes documents; receives and routes incoming faxes via the fax press; receives, sorts and distributes incoming mail; coordinates FedEx, UPS and I/O mailings/deliveries; responsible for inventory control and orders all office supplies; distributes gas card and monitors use; maintains locked Key-Box; maintains office equipment). Reviews “night” time cards to verify service hours; schedules, monitors and verifies vehicle usage and related records; assigns and maintains vehicle cell phones and related records. Demonstrates regular and predictable attendance. Performs other related duties Work Location: Facilities 1000 Main Street Cincinnati, OH 45202 Work Hours: Full-time/ 40 Hours a week Deadline to Apply: Open Until Filled

Your Benefits Working for Hamilton County! * Starting Pay: $19.43 per hour * Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. * Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option. * Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! We serve the residents of Hamilton County in more ways than you may realize! We make a difference in your everyday life with road maintenance, economic development, emergency response, public safety, services for our children and our families within the community, and more! Requirements (Education, Experience, Licensure, Certification): * High School Diploma or GED * college-level coursework in secretarial science supplemented by one (1) year related experience * or equivalent combinations of training and/or experience which evidences an advanced knowledge of secretarial science * demonstrable skill in typing. * Valid driver's license issued by the state of residency. Job Duties (Summary): * Provides quality customer service to walk-ins, customers, vendors and visitors; responds to inquiries from customers and vendors (e.g., issues regarding parking in unauthorized parking spots, lost money in the vending machines, processes special requests from customers, etc.); receives and screens telephone calls; deals with emergency and/or sensitive information; refers difficult or sensitive issues to appropriate personnel; serves on committees; interacts with various vendors in performance of job duties; coordinates fundraising charity drives for department; maintains schedules for conference rooms. * Processes customer work order requests and information and dispatches to appropriate personnel in accordance with established procedures; handles emergency work order issues timely and with sensitivity, and informs assigned personnel; enters data into department work order system; answers questions related to status of work orders; verifies and checks on computer generated information, records and reports; prepares and provides computer generated records, reports and information; responds to basic computer questions from system users; serves as liaison with other agencies to clarify or confirm data; data enters mileage for fleet and produces various reports * Performs routine clerical duties to assist with the efficient operation of the department (e.g., types and edits correspondence, memos, reports and other documents; maintains Director's and other various files; transcribes dictation; reproduces, files and distributes documents; receives and routes incoming faxes via the fax press; receives, sorts and distributes incoming mail; coordinates FedEx, UPS and I/O mailings/deliveries; responsible for inventory control and orders all office supplies; distributes gas card and monitors use; maintains locked Key-Box; maintains office equipment). * Reviews "night" time cards to verify service hours; schedules, monitors and verifies vehicle usage and related records; assigns and maintains vehicle cell phones and related records. * Demonstrates regular and predictable attendance. * Performs other related duties Work Location: Facilities 1000 Main Street Cincinnati, OH 45202 Work Hours: Full-time/ 40 Hours a week Deadline to Apply: Open Until Filled

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant. THE OUTSIDE IS IN US ALL. Announcement: . The State Application is required for this position application. This position is open until filled. You must apply through the State of Montana Career site. Special Information: Identity of applicants who become finalists may be releases to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association). A successful applicant will be subject to a background investigation. Women and minorities are under-represented in this job category and are encouraged to apply. The Parks Division is responsible for the functions necessary to achieve the state park's program goal of managing Montana's scenic, natural, historic, archaeologic, scientific, and recreational resources to meet present and future needs. This work unit is responsible for the support of State Park operations. Specific Job Information: This position is responsible for providing administrative support to management and supervisory staff. The position also provides customer service through routine clerical and administrative functions at state park visitor centers, offices or contact stations. Job Duties: Administrative Duties Assists Park Manager and other State Park employees with various administrative tasks. Performs electronic and manual filing and maintains organization in established filing systems. May maintain files, update paperwork, or maintain tracking logs related to already established contracts, and volunteer hours. Maintains annual tracking logs for volunteer hours, uniforms, and other park property. Maintains volunteer and seasonal park staff paperwork and files. Assists with maintaining visitation statistics. Operates computer-based cash register and complete daily accounting. Coordinate with coworkers, supervisors, public, and emergency services in emergency situations. Work with supervisors and staff in approving and creating monthly and daily schedules. May perform basic administrative duties such as preparing and distributing written documents and assisting with the organization and logistics of staff meetings and internal trainings. Customer Service Provides written and verbal information to visitors, employees, and fellow agencies regarding state park amenities, services, programs, and policies. Responds to external and internal inquiries with good customer service skills. Disseminates information on local attractions and places of interest, and other state parks in the area. Compiles informational material for distribution to the general public concerning Park's Division initiatives and actions. Assists with the Parks Tour Reservation Program. Becomes familiar with the web-based reservation software and assists visitors and park staff with questions or issues about tour reservations. Conducts guided tours of the cave as needed with up to 30 visitors per tour. Interprets geological and historical aspects of the cave in an entertaining and informative manner. Monitors tour groups to ensure visitor safety and that cave resources are protected. Uses effective communications skills and practices quality customer service principles regularly. Conduct tours in a specific time frame covering historical and geological information on the cave. Follow Park procedures in handling any incidents in the cave in a professional manner. Ensure that visitors are aware of the nature of the cave tour and are aware of proper dress and cave safety. Notify supervisors of any known problems or incidents in the park. Must conduct the tour in a manner to meet the expectations of a wide variety of visitors on a cave tour. Explains and interprets the park, Parks Division, and Department programs and policies or directs inquiry to the appropriate person for further information Building Maintenance - Maintain cleanliness of the public spaces such as visitor contact stations, visitor centers to include light janitorial duties and general cleaning. Physical and Environmental Demands: Some physical labor is required. Must be able to lift 30 lbs. The majority of the work is sedentary and is performed in an office environment. The position may require some travel and participation in meetings. The incumbent will be required to work weekends and holidays. Knowledge, Skills and Abilities (Behaviors): This position requires an effective working knowledge of basic administrative skills including, but not limited to, word processing, business communications, electronic and manual filing, and spreadsheet and database program utilization. Must be proficient in the use of grammar, spelling and punctuation and sentence structure. Must have excellent organizational skills and be able to communicate effectively orally and in writing. The ability to operate an electronic cash register following training is expected. First-aid / CPR/ AED, certifications may require participation in training after hire. Ability to develop, use and maintain directories, personnel lists, and other park or tourism related guides and reference materials. Must have knowledge of bookkeeping and record keeping. Must be able to follow written and verbal instructions. Must develop a general working knowledge, including site location and available recreational opportunities for public recreational sites in the region's jurisdiction. These include wildlife management areas, fishing access sites, state parks, forested lands, and major waterways. Must be able to establish positive working relationships with co-workers and the public. Must be able to effectively deal with angry individuals who are dissatisfied with Montana State Park policies and actions. Ability to understand and effectively explain Park, Parks Division and Department policies and regulations to the public. Ability to use tact, courtesy, poise, alertness, and good judgment in public contacts. Minimum Qualifications (Education and Experience): The knowledge, skills, and abilities of this position are normally attained through combination of education and experience equivalent to high school diploma or equivalency and at least 1 year of job-related experience. Other combinations of education and experience will be considered on a case-by-case basis. 1-year job-related college or vocational training in business or public administration, office management, park or natural resources management, accounting, tourism, marketing, communications, or other related degrees is preferred.

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA. Location: North Canton Community Building YMCA, Paul & Carol David YMCA(Jackson Township), or Lake Community YMCA RATE OF PAY: $11.65/hour commensurate w/ experience AVAILABLE HOURS: * Saturday evening * Sunday morning and evening QUALIFICATIONS: * Eagerness to welcome, connect, and engage with others. * Strong listener with the ability to empathize and problem solve. * Ability to relate effectively to diverse groups of people. * Previous customer service, sales, or related experience. ESSENTIAL FUNCTIONS: * Provides excellent service to members, guests, and program participants contributing to member engagement. * Handles and resolves concerns. * Promotes and sells memberships and programs. * Builds relationships and helps connect community members to the YMCA.

AKRON METROPOLITAN HOUSING AUTHORITY Job Title: Receptionist Reports to: Housing Placement Manager Department: Housing Placement Services FLSA Status: Non-exempt - Clerical Bargaining Unit New Hire Base Rate 10 Years 15 Years 20 Years $20.67 $21.48 $22.51 $23.05 $23.74 General Purpose: Greets all visitors and telephone callers to the central office, providing information and directions. Essential Duties and Responsibilities: 50% Receive incoming telephone calls, greet the caller utilizing AMHA's greeting, provide information requested, and/or route call as requested by caller. Page parties as necessary. 40% Greet visitors to the central office utilizing AMHA's greeting. Ask visitors to sign visitor's log. Announce visitors to AMHA personnel. Provide information as requested, and/or direct visitors to appropriate departments. 10% Miscellaneous: Assist staff with calls. Operate paging system. Assist staff with clerical tasks such as sorting, stuffing envelopes and labeling. Other duties as assigned. Opening and closing procedures Minimum Qualifications, Education and Certifications: High school diploma or equivalent. One year experience as a receptionist required. Must have valid Ohio driver's license and be insurable under AMHA. Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting up to 10 lbs. and repetitive motion using a keyboard, telephone and calculator. The visual acuity requirements include viewing a computer monitor and extensive reading. Working Conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Office environment. AMHA offers a culture devoted to everyone being equally valued, a comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans.

The Opportunity: We are seeking to hire a Receptionist to join our Health Center Administration. This individual will work in our main lobby, serving as the first person to greet clients, visitors, and family members. The Receptionist is responsible for checking these individuals in and notifying staff of their arrival. Our Receptionists are often the first people who agency visitors see - they reflect our mission of hope and recovery in their interactions with clients and visitors. What You'll Do: * Maintain the registration process, including registering individuals when they arrive, notifying appropriate staff of the individual's arrival, and monitoring the flow of traffic. * Operate a 21-line switchboard; receiving, screening, and routing telephone calls to appropriate staff. * Schedule psychiatric appointments for clients and staff in online database (Credible), and notify appropriate staff about appointments. * Generate the Appointment Checklists for the following day's psychiatric appointments. * Update the Televox file for appointment reminders daily. * Retrieve overnight messages and route these to appropriate staff or return calls as necessary. * Maintain adequate supplies for the department, ordering additional supplies as needed. * Maintain Aldi vouchers, client checks, and bus tickets. * This position is full-time (40 hours a week) working normal business hours. What We're Looking For: * High school diploma/GED required. * A minimum of three years clerical support experience, showing skills in data entry, alphabetical sorting, and more. * Basic switchboard/receptionist experience and scheduling experience preferred. * Strong customer service skills. * Excellent organizational, attention to detail and communication skills. * Ability to work in a team environment. * Commitment to confidentiality, following rules of HIPAA. * Proficiency in Microsoft Outlook. * Skill in managing time and meeting deadlines. * Ability to work non-judgmentally with individuals whose behavior and belief systems are incongruent with that of society and/or your personal beliefs. About Us: For over 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area. What We Offer: * Working within in a mission-driven, highly engaged environment * A supportive, professional workplace with excellent resources * Engaging, autonomous atmosphere * Professional Development Assistance and Education Assistance Program * Program-Site Eligibility for the Public Student Loan Forgiveness Program * 401(k) with 5% employer contribution * 10 paid holidays and 15+ days of PTO annually * Health, Dental, and Vision insurance * Subsidized membership to local YMCA branches * Life insurance and short- and long-term disability