Service Dispatcher
Thornton, CO jobs
Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, and integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients' visions.
We Are Looking for Someone Like You
As a Service Dispatcher, you will work in a team environment to provide exceptional service to customers in need of service on the commercial and industrial HVAC, piping, plumbing and controls systems. You will create and schedule service work and coordinate any necessary details with service technicians and customers. You'd also assist technicians with scheduling contract work and perform admin functions as needed.
The ideal candidate for this position would be a strong, professional communicator both verbally and in the written form. Attention to detail is essential and always challenging in this emergency and reactive service environment. Top performers in this job are flexible, capable of quickly interpreting direction and implementing plans, and willing to play multiple roles depending upon the team's needs.
Our Service team works in a fast-paced, high volume, and fun environment, and you'd be an important part of the operations of our organization.
Your Day-to-Day at Murphy Company
Extracting and recording critical information from client calls, analyzing appropriate next steps for serving clients, and coordinating/assigning proper technical resources to serve clients.
Document and follow-up with service technicians, external vendors, and clients to ensure proper completion of tasks. Effective use of our Service Management Platform (PENTA) and Smartsheet is vital, as is providing internal support for inter-departmental teams across functions.
Coordination of manpower for completion of scheduled maintenance, projects, and inter-company support.
Bring Your A-Game!
Our ideal candidate should possess the following traits:
Excellent professionalism and attention to detail.
At least 1 year of work experience in a high-volume environment.
Self-starter: Must have the ability to work well as part of a team and independently.
Technology skills: General comfort using technology and able to learn new tools quickly.
Critical thinking: Must have the ability to problem solve creatively and independently.
Strong interpersonal skills.
At least 1 year of experience using MS Outlook.
What We Will Bring to the Table
A collaborative, family-friendly work environment
Knowledge and expertise that has helped us grow and thrive for the last 112 years
Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
A personal time off plan that rivals our competitors
Service Dispatch/Coordinator
Minneapolis, MN jobs
Job Title: Service Dispatch / Coordinator FLSA Status: Exempt This is a FULL-TIME position.
Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.
We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.
Check out our website here: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America
Job Description:
The Service Administrator plays a critical role within the Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time.
This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment.
Essential Duties and Responsibilities:
Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work.
Serve as the central point of contact between customers, field technicians, and internal stakeholders.
Communicate upcoming work schedules and job details via email, phone, and text.
Update technician work assignments and job statuses using service management software.
Process completed work orders, generate customer invoices, and ensure timely billing.
Track and reconcile accounts payable and receivable related to service work.
Manage inventory needs and coordinate material procurement for active projects.
Monitor open work orders to ensure timely completion and documentation.
Manage warranty claims, returns, and communication with manufacturers as needed.
Conduct post-job follow-up with customers to confirm satisfaction and address any issues.
Support process improvement initiatives and provide administrative support to the Service Manager.
Perform additional administrative duties as assigned to support department efficiency.
Experience and Requirements:
High school diploma or equivalent required; Associate's degree preferred.
Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity.
Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
Strong written and verbal communication skills.
Exceptional organizational skills and attention to detail.
Ability to manage multiple priorities independently.
Strong interpersonal skills with the ability to collaborate effectively across teams.
Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what's right and accountable
Physical Demands/Work Environment:
Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely occasionally is available once training is fully complete. You must be able to commute to our office in Golden Valley, Minnesota.
Benefits:
We offer a competitive and comprehensive benefits package, including:
Health & Wellness - Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security - 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance - Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development - Ongoing training opportunities and support for continuing education
AIR Control Concepts is an Equal Opportunity Employer.
Auto-ApplyService Dispatch/Coordinator
Minneapolis, MN jobs
Job Title: Service Dispatch / Coordinator FLSA Status: Exempt This is a FULL-TIME position.
Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.
We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.
Check out our website here: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America
Job Description:
The Service Administrator plays a critical role within the Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time.
This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment.
Essential Duties and Responsibilities:
Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work.
Serve as the central point of contact between customers, field technicians, and internal stakeholders.
Communicate upcoming work schedules and job details via email, phone, and text.
Update technician work assignments and job statuses using service management software.
Process completed work orders, generate customer invoices, and ensure timely billing.
Track and reconcile accounts payable and receivable related to service work.
Manage inventory needs and coordinate material procurement for active projects.
Monitor open work orders to ensure timely completion and documentation.
Manage warranty claims, returns, and communication with manufacturers as needed.
Conduct post-job follow-up with customers to confirm satisfaction and address any issues.
Support process improvement initiatives and provide administrative support to the Service Manager.
Perform additional administrative duties as assigned to support department efficiency.
Experience and Requirements:
High school diploma or equivalent required; Associate's degree preferred.
Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity.
Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
Strong written and verbal communication skills.
Exceptional organizational skills and attention to detail.
Ability to manage multiple priorities independently.
Strong interpersonal skills with the ability to collaborate effectively across teams.
Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what's right and accountable
Physical Demands/Work Environment:
Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely occasionally is available once training is fully complete. You must be able to commute to our office in Golden Valley, Minnesota.
Benefits:
We offer a competitive and comprehensive benefits package, including:
Health & Wellness - Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security - 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance - Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development - Ongoing training opportunities and support for continuing education
AIR Control Concepts is an Equal Opportunity Employer.
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DSi0IiAb3E
Service Dispatch / Coordinator
Minneapolis, MN jobs
Job Title: Service Dispatch / Coordinator FLSA Status: Exempt This is a FULL-TIME position. Midwest Mechanical Solutions is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals.
Midwest Mechanical Solutions mission statement
: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions
Job Description:
The Service Administrator plays a critical role within the Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time.
This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment.
Essential Duties and Responsibilities:
Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work.
Serve as the central point of contact between customers, field technicians, and internal stakeholders.
Communicate upcoming work schedules and job details via email, phone, and text.
Update technician work assignments and job statuses using service management software.
Process completed work orders, generate customer invoices, and ensure timely billing.
Track and reconcile accounts payable and receivable related to service work.
Manage inventory needs and coordinate material procurement for active projects.
Monitor open work orders to ensure timely completion and documentation.
Manage warranty claims, returns, and communication with manufacturers as needed.
Conduct post-job follow-up with customers to confirm satisfaction and address any issues.
Support process improvement initiatives and provide administrative support to the Service Manager.
Perform additional administrative duties as assigned to support department efficiency.
Experience and Requirements:
High school diploma or equivalent required; Associate's degree preferred.
Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity.
Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
Strong written and verbal communication skills.
Exceptional organizational skills and attention to detail.
Ability to manage multiple priorities independently.
Strong interpersonal skills with the ability to collaborate effectively across teams.
Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what's right and accountable
Physical Demands/Work Environment:
Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely occasionally is available once training is fully complete. You must be able to commute to our office in Golden Valley, Minnesota.
Benefits:
We offer a competitive and comprehensive benefits package, including:
Health & Wellness - Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security - 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance - Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development - Ongoing training opportunities and support for continuing education
AIR Control Concepts and Midwest Mechanical Solutions are Equal Opportunity Employers.
Auto-ApplyService Dispatch / Coordinator
Minneapolis, MN jobs
Job Title: Service Dispatch / Coordinator FLSA Status: Exempt This is a FULL-TIME position. Midwest Mechanical Solutions is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals.
Midwest Mechanical Solutions mission statement
: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions
Job Description:
The Service Administrator plays a critical role within the Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time.
This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment.
Essential Duties and Responsibilities:
Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work.
Serve as the central point of contact between customers, field technicians, and internal stakeholders.
Communicate upcoming work schedules and job details via email, phone, and text.
Update technician work assignments and job statuses using service management software.
Process completed work orders, generate customer invoices, and ensure timely billing.
Track and reconcile accounts payable and receivable related to service work.
Manage inventory needs and coordinate material procurement for active projects.
Monitor open work orders to ensure timely completion and documentation.
Manage warranty claims, returns, and communication with manufacturers as needed.
Conduct post-job follow-up with customers to confirm satisfaction and address any issues.
Support process improvement initiatives and provide administrative support to the Service Manager.
Perform additional administrative duties as assigned to support department efficiency.
Experience and Requirements:
High school diploma or equivalent required; Associate's degree preferred.
Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity.
Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
Strong written and verbal communication skills.
Exceptional organizational skills and attention to detail.
Ability to manage multiple priorities independently.
Strong interpersonal skills with the ability to collaborate effectively across teams.
Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what's right and accountable
Physical Demands/Work Environment:
Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely occasionally is available once training is fully complete. You must be able to commute to our office in Golden Valley, Minnesota.
Benefits:
We offer a competitive and comprehensive benefits package, including:
Health & Wellness - Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security - 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance - Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development - Ongoing training opportunities and support for continuing education
AIR Control Concepts and Midwest Mechanical Solutions are Equal Opportunity Employers.
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mT1zpnZu11
Operations / Dispatch Clerk
Washington jobs
Job Title: Operations / Dispatch Clerk Salary Range: $22.00 - 26.00 per hour
About us
LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The incumbent, in a pivotal role, supports the operations leadership and acts as a crucial liaison between the Customer Service Center (CSC) and all Airline(s). Their role is instrumental in managing operational changes on both sides and addressing customers' requests, ensuring the delivery of efficient and effective service.
Main Accountabilities
Act as liaison between all departments and customers on missing or requested items.
Maintain and monitor multiple platforms for LSG and customers such as Ground Star-Flight Family, CBASE, etc.
Support Department Supervisors with daily manpower requirements and employee schedules.
Responsible for assigning and completing inventory of all operational equipment daily.
Assist in the preparation of operations data analysis, reports, and summaries.
Coordinates with the controller/supervisors on any changes of flight assignment to respective teams;
Interact with Customer Service, Operations, and all other internal departments necessary to ensure customer satisfaction. This collaborative approach fosters a sense of teamwork and ensures a unified effort towards achieving our operational goals. Work alongside internal teams to ensure that all equipment changes are being appropriately staged and meet the appropriate service-ready time;
Directs the actual loading of flights/equipment into the trucks and extends help to teams under time constraints;
Perform all other duties necessary to ensure the efficient and effective performance of the overall operation, thereby contributing significantly to the company's success.
Knowledge, Skills and Experience
One to three years of related work experience is required
Strong interpersonal and communication skills
Excellent verbal, written, and organizational skills are required, along with the ability to multi-task
Knowledge of Microsoft Office and Windows-based computer applications
Experience:
• Customer services: 2 -3 Year (Required)
• Logistics: 2 -3 years (Required)
• Leadership: 1 year (Preferred)
• Dispatching one year (Preferred
#LSGNS
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Service Dispatcher
Clifton Park, NY jobs
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000 anually. This is a salaried position.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Schedule, route and assign work to shop service technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Auto-ApplyService Dispatcher
Clifton Park, NY jobs
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000 anually. This is a salaried position.
Benefits include:
* Paid Time Off + 8 company paid holidays
* Medical, Dental and Vision insurance options for Employee and Family
* Disability & Life Insurance Packages
* Competitive Retirement Plan
* Tuition Reimbursement - available to FT employees with 1 year+ of service
* Employee Assistance program (EAP)
* Additional supplemental offerings and discount programs
* Employee Referral Program
Responsibilities
* Answer phones and receive requests for service, quotes and installation.
* Confirm with customer scheduling of work.
* Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
* Schedule, route and assign work to shop service technicians.
* Opens and update work orders.
* Analyze customer problems and prepare reports and problem logs as requested.
* Assists in time card entries, reviewing, closing and invoicing work orders.
* Maintains customer files.
* Passes on lead for work to other departments.
* Communicates with the credit department to ensure financial needs are met.
* Maintain a professional and proper personal appearance at all times adhering to company policy.
* Flexible to work after hours when needed to meet customer needs.
* Performs related duties as assigned.
* Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
* High school diploma or (GED) equivalent, with college or trade school preferred.
* Proficient in the use of a computer and related software (Word, Excel, etc.).
* Strong written and verbal communication skills.
* Strong problem solving skills and be detailed oriented with a high level of accuracy.
* Basic math skills.
* Ability to perform duties with a sense of urgency, exceeding customer expectations.
* Ability to work with minimal supervision.
* Excellent organizational skills.
* Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
* Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Auto-ApplyService Dispatcher
Batavia, NY jobs
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000/yr. This is a salaried position.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Employee Assistance program (EAP)
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Schedule, route and assign work to shop service technicians.
Opens and update work orders.
Analyze customer problems and prepare reports and problem logs as requested.
Assists in time card entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Auto-ApplyService Dispatcher
Batavia, NY jobs
Milton CAT is seeking an experienced Service Dispatcher. Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include scheduling both major and minor repairs and overhauls as well as ongoing preventative maintenance work. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: $65,000-75,000/yr. This is a salaried position.
Benefits include:
* Paid Time Off + 8 company paid holidays
* Medical, Dental and Vision insurance options for Employee and Family
* Disability & Life Insurance Packages
* Competitive Retirement Plan
* Tuition Reimbursement - available to FT employees with 1 year+ of service
* Employee Assistance program (EAP)
* Additional supplemental offerings and discount programs
* Employee Referral Program
Responsibilities
* Answer phones and receive requests for service, quotes and installation.
* Confirm with customer scheduling of work.
* Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
* Schedule, route and assign work to shop service technicians.
* Opens and update work orders.
* Analyze customer problems and prepare reports and problem logs as requested.
* Assists in time card entries, reviewing, closing and invoicing work orders.
* Maintains customer files.
* Passes on lead for work to other departments.
* Communicates with the credit department to ensure financial needs are met.
* Maintain a professional and proper personal appearance at all times adhering to company policy.
* Flexible to work after hours when needed to meet customer needs.
* Performs related duties as assigned.
* Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
* High school diploma or (GED) equivalent, with college or trade school preferred.
* Proficient in the use of a computer and related software (Word, Excel, etc.).
* Strong written and verbal communication skills.
* Strong problem solving skills and be detailed oriented with a high level of accuracy.
* Basic math skills.
* Ability to perform duties with a sense of urgency, exceeding customer expectations.
* Ability to work with minimal supervision.
* Excellent organizational skills.
* Must be able to work in a dynamic, fast paced service environment.
Preferred Skills and Competencies
* Power Generation or Marine service/maintenance knowledge a plus
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Auto-ApplyService Dispatcher
Naperville, IL jobs
Job DescriptionDo you love helping customers, juggling busy schedules, and keeping a team on track? Thrive in a fast-paced environment with clear communication and strong organization? If you enjoy making a difference every day, we'd love to talk.
Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is hiring a Service Dispatcher. You'll be the communication hub between clients and technicians, triaging requests, scheduling resources, and keeping support running smoothly. No technical expertise needed, so if you're organized, customer-focused, and enjoy keeping operations moving, let's connect!
To the qualified Service Dispatcher, we offer:
Competitive Compensation - $42,000 - $55,000 based on experience
Sign-On Bonus - Join our team and get rewarded from the start
Paid Overtime - Earn extra for the hard work you put in
Generous Paid Time Off - Start with 10 days of PTO per year plus holidays
Comprehensive Health Benefits - Medical, dental, and vision insurance
401(k) with Company Match - Invest in your future
Primary Duties of the Service Dispatcher:
Service Coordination & Scheduling
Prioritize and schedule service tickets for technicians.
Monitor the service board and follow up to keep tickets moving.
Balance workflow to match technician availability with client needs.
Client Communication
Act as the first point of contact for service requests.
Gather key details, triage issues, and route tickets appropriately.
Documentation & Process Support
Keep ticket notes, client details, and schedules accurate and current.
Maintain dispatch systems/workflows and recommend process improvements.
Operational Support
Track SLAs and response times to support service metrics.
Help prepare daily schedules, reports, and follow-up lists.
Professional Expectations for the Service Dispatcher:
Alignment with Company Values
Excellent Communication & Customer Service
Problem-Solving & Proactive Thinking
Time Management & Organization
Team Collaboration
Willingness to Learn & Taking Initiative.
Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois.
Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you'll work directly with clients, providing the technology solutions they need to achieve their business goals.
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Transportation Dispatcher 1st Shift
Columbia, SC jobs
1st Shift: Thursday through Monday 8:00AM - 5:00PM
This Transportation Dispatcher has a high degree of professionalism, attention to detail and accuracy, excellent computer and data entry skills, as well strong problem-solving and follow-through skills. They will also be a main point of contact for OTR drivers during night shift. Assure all routes depart and arrive to customers on time. Assist drivers with over the road break down issues or with telematics communication issues. Assure all route data is correct and up to date within Paragon. Duties may include using telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Job Responsibilities:
Be a main point of contact for over the road drivers.
Assure all routes depart and arrive to customers on time.
Keeps open communication channels with drivers by answering questions and explaining McEntire policies and procedures.
Assist drivers when they have issues with tablets or issues within XRS
Update Order Fill data
Update Transportation Management System
Track drivers both inbound and outbound
Update Paragon and XRS departure/arrival data
Scheduling backhauls for our company
Maintaining a good relationship with our customers
Perform other related duties as needed (and as qualified)
Minimum Qualifications:
High school diploma or equivalent
Background in Transportation or Logistics or Supply Chain (preferred)
Strong organizational skills
Highly proficient in Microsoft Office applications, mainly Excel
Knowledge of Paragon or a transportation system (preferred)
Knowledge of DOT regulations
Other Information:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Transportation Dispatcher 1st Shift
Columbia, SC jobs
Job Description
1st Shift: Thursday through Monday 8:00AM - 5:00PM
This Transportation Dispatcher has a high degree of professionalism, attention to detail and accuracy, excellent computer and data entry skills, as well strong problem-solving and follow-through skills. They will also be a main point of contact for OTR drivers during night shift. Assure all routes depart and arrive to customers on time. Assist drivers with over the road break down issues or with telematics communication issues. Assure all route data is correct and up to date within Paragon. Duties may include using telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Job Responsibilities:
Be a main point of contact for over the road drivers.
Assure all routes depart and arrive to customers on time.
Keeps open communication channels with drivers by answering questions and explaining McEntire policies and procedures.
Assist drivers when they have issues with tablets or issues within XRS
Update Order Fill data
Update Transportation Management System
Track drivers both inbound and outbound
Update Paragon and XRS departure/arrival data
Scheduling backhauls for our company
Maintaining a good relationship with our customers
Perform other related duties as needed (and as qualified)
Minimum Qualifications:
High school diploma or equivalent
Background in Transportation or Logistics or Supply Chain (preferred)
Strong organizational skills
Highly proficient in Microsoft Office applications, mainly Excel
Knowledge of Paragon or a transportation system (preferred)
Knowledge of DOT regulations
Other Information:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Job Posted by ApplicantPro
Transportation Dispatcher
Manassas, VA jobs
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Transportation Dispatcher in Manassas, Virginia. The Transportation Dispatcher position is responsible for coordinating and directing the activities of assigned Logistics drivers in a manner that promotes the highest possible customer satisfaction, achieves business objectives and fosters high employee morale, teamwork and development. Seeking candidates with strong logistical background and transportation experience; College degree a plus.
Requirements for the Transportation Dispatcher position include:
Self-starter able to work with limited supervision.
Knowledge of federal, state and local regulation compliance.
Working knowledge of delivery area.
Department, division and corporate teamwork promoted to ensure customers' needs and requests are met consistently.
Excellent communication and follow-up skills to ensure internal and external customers are well informed.
Must be detail-oriented, able to solve problems and prioritize tasks.
Experience with computers; Windows applications, internet, industry specific software, and knowledge of DSI system.
Must be able to handle large volumes of work in fast-paced environment.
Must be able to work shifts needed, including days, nights, and/or weekends to meet customer demands.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for the Transportation Dispatcher job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 10 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:
Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.
Carter Machinery is a drug-free workplace.
TRANSPORTATION DISPATCHER
Manassas, VA jobs
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Transportation Dispatcher in Manassas, Virginia. The Transportation Dispatcher position is responsible for coordinating and directing the activities of assigned Logistics drivers in a manner that promotes the highest possible customer satisfaction, achieves business objectives and fosters high employee morale, teamwork and development. Seeking candidates with strong logistical background and transportation experience; College degree a plus.
Requirements for the Transportation Dispatcher position include:
* Self-starter able to work with limited supervision.
* Knowledge of federal, state and local regulation compliance.
* Working knowledge of delivery area.
* Department, division and corporate teamwork promoted to ensure customers' needs and requests are met consistently.
* Excellent communication and follow-up skills to ensure internal and external customers are well informed.
* Must be detail-oriented, able to solve problems and prioritize tasks.
* Experience with computers; Windows applications, internet, industry specific software, and knowledge of DSI system.
* Must be able to handle large volumes of work in fast-paced environment.
* Must be able to work shifts needed, including days, nights, and/or weekends to meet customer demands.
* Promote a positive customer experience.
* Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for the Transportation Dispatcher job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 10 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:
* Health, dental and vision insurance.
* Paid time off.
* 401(k), $0.75 to $1.25 match up to 6%.
* Life and disability insurance.
* In-house training instructors/programs.
* Tuition reimbursement.
* Employee referral bonus program.
* Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.
Carter Machinery is a drug-free workplace.
Service Dispatcher/Admin
Hialeah, FL jobs
Requirements
Required Experience:
Tech-savvy with knowledge of relevant methods (CAD)
Ability to handle HIGH STRESS and HIGH VOLUME is a MUST!
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma or equivalent required
Work Environment:
This job operates in a warehouse branch environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position performs much of its work on the telephone (landline and cellular).
Physical Demands:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work:
This is a full-time position, M/F.
Travel:
No travel is expected for this position.
Required Education and Experience:
• High school diploma or GED required.
• Two years of previous experience preferred.
EEO Statement
As an Equal Employment Opportunity employer, it is Guardian Fueling Technologies' policy to provide equal employment opportunity for all applicants and employees. Guardian Fueling Technologies does not unlawfully discriminate on the basis of race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Guardian is a Drug Free Workplace.
We offer Amazing Benefits! Paid Vacation, Paid Holidays, 401k Match and more.
To ensure every application receives equal attention, all recruiting is managed by our corporate team. Local branches are unable to provide initial application status updates. If your qualifications match our needs, our recruiting team will be happy to reach out to you directly.
Service Dispatch
Denver, CO jobs
Service Dispatcher Job Description Job Information
Job Title
Service Dispatcher
Reports To
Service Operations Manager
Location
Thornton, CO
Hours
7:00 AM - 4 PM
About Murphy Company Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, and integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients' visions. We Are Looking for Someone Like You As a Service Dispatcher, you will work in a team environment to provide exceptional service to customers in need of service on the commercial and industrial HVAC, piping, plumbing and controls systems. You will create and schedule service work and coordinate any necessary details with service technicians and customers. You'd also assist technicians with scheduling contract work and perform admin functions as needed. The ideal candidate for this position would be a strong, professional communicator both verbally and in the written form. Attention to detail is essential and always challenging in this emergency and reactive service environment. Top performers in this job are flexible, capable of quickly interpreting direction and implementing plans, and willing to play multiple roles depending upon the team's needs. Our Service team works in a fast-paced, high volume, and fun environment, and you'd be an important part of the operations of our organization. Your Day-to-Day at Murphy Company
Extracting and recording critical information from client calls, analyzing appropriate next steps for serving clients, and coordinating/assigning proper technical resources to serve clients.
Document and follow-up with service technicians, external vendors, and clients to ensure proper completion of tasks. Effective use of our Service Management Platform (PENTA) and Smartsheet is vital, as is providing internal support for inter-departmental teams across functions.
Coordination of manpower for completion of scheduled maintenance, projects, and inter-company support.
Bring Your A-Game! Our ideal candidate should possess the following traits:
Excellent professionalism and attention to detail.
At least 1 year of work experience in a high-volume environment.
Self-starter: Must have the ability to work well as part of a team and independently.
Technology skills: General comfort using technology and able to learn new tools quickly.
Critical thinking: Must have the ability to problem solve creatively and independently.
Strong interpersonal skills.
At least 1 year of experience using MS Outlook.
What We Will Bring to the Table
A collaborative, family-friendly work environment
Knowledge and expertise that has helped us grow and thrive for the last 112 years
Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
A personal time off plan that rivals our competitors
Dispatch/ Routing trucks
West Palm Beach, FL jobs
Dispatch/ Routing trucks Hours are 6am to 3pm. WHY WORK FOR US
Medical, Dental, and Vision insurance after 30 days
401K match after one year of service
Paid time off
Career growth
Paid Holidays
Company paid life policy
All full-time employees receive an employee discount at just 5% over Eckarts cost.
Good group of people, low stress environment, family-oriented philosophy.
OUR MISSION
Stock It, Know It, and Stand By It,
OUR VISION
Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.
Full job description
Eckart Supply is seeking a Route Dispatcher / Planner to work Monday Friday from 6:00AM - 3:00PM.
Competitive Hourly Compensation
Consistent Weekly Schedule
Opportunity for Career Growth
Continued Training and Development
Work/Life Balance
Primary Job Function:
Maintain the delivery drivers daily schedules, dispatch route changes such as delivery priority & added vendor pick-ups, communicate delivery delays directly to the customer and sales teams.
Daily Duties
Not limited to the following
Coordinate vendor pick-up schedule and same-day deliveries.
Review and communicate route timing.
Communicate traffic conditions and route changes to delivery drivers.
Schedule and maintain the out-of-town delivery calendar.
Monitor the routes and status of drivers to coordinate and prioritize their deliveries.
Prioritizing same-day deliveries according to urgency and order status.
Monitor and respond to inquiries by the sales team on delivery ETAs and Pickup times.
Update delivery addresses as received by route drivers.
Confirm all manifests are closed from the previous day.
Review / Audit delivery photos for quality and report findings to Outbound Supervisor.
Review PTO calendar daily and communicate with Outbound Supervisor.
Requirements:
Prior experience as dispatcher or relevant position.
Experience with Epicor Eclipse is a plus!
Fast typing with experience in data entry.
Basic knowledge of DOT guidelines and emergency procedures.
Proficient in English (oral and written).
la capacidad de hablar espaol es una ventaja!
Outstanding organizational and multitasking abilities.
Active listener with excellent communication skills
Dispatch/ Routing trucks
Lake Park, FL jobs
Hours are 6am to 3pm. WHY WORK FOR US
Medical, Dental, and Vision insurance after 30 days
401K match after one year of service
Paid time off
Career growth
Paid Holidays
Company paid life policy
All full-time employees receive an employee discount at just 5% over Eckart's cost.
Good group of people, low stress environment, family-oriented philosophy.
OUR MISSION
“Stock It, Know It, and Stand By It,”
OUR VISION
Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.
Full job description Eckart Supply is seeking a Route Dispatcher / Planner to work Monday - Friday from 6:00AM - 3:00PM.
Competitive Hourly Compensation
Consistent Weekly Schedule
Opportunity for Career Growth
Continued Training and Development
Work/Life Balance
Primary Job Function:
Maintain the delivery driver's daily schedules, dispatch route changes such as delivery priority & added vendor pick-ups, communicate delivery delays directly to the customer and sales teams.
Daily Duties
Not limited to the following
Coordinate vendor pick-up schedule and same-day deliveries.
Review and communicate route timing.
Communicate traffic conditions and route changes to delivery drivers.
Schedule and maintain the out-of-town delivery calendar.
Monitor the routes and status of drivers to coordinate and prioritize their deliveries.
Prioritizing same-day deliveries according to urgency and order status.
Monitor and respond to inquiries by the sales team on delivery ETA's and Pickup times.
Update delivery addresses as received by route drivers.
Confirm all manifests are closed from the previous day.
Review / Audit delivery photos for quality and report findings to Outbound Supervisor.
Review PTO calendar daily and communicate with Outbound Supervisor.
Requirements:
Prior experience as dispatcher or relevant position.
Experience with Epicor Eclipse is a plus!
Fast typing with experience in data entry.
Basic knowledge of DOT guidelines and emergency procedures.
Proficient in English (oral and written).
la capacidad de hablar español es una ventaja!
Outstanding organizational and multitasking abilities.
Active listener with excellent communication skills
We are a full-service, wholesale distributor of electrical, Lighting, Plumbing, HVAC, Power and Hand Tools. We pride ourselves on the expertise of our staff and a strong inventory of the highest quality products in our industries. Eckart has over 50 years of experience in all facets of these industries.
Auto-ApplyPublic Safety Dispatcher
Parksdale, CA jobs
Join the Trojan Family: USC Department of Public Safety (DPS)
Title: Public Safety Dispatcher
Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service.
About the Department
Team: DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full-time employees.
What we do: We share in the university's ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC's spheres of influence are addressed.
Learn more: Visit our DPS Website to explore our mission in depth.
Role Overview: The Public Safety Dispatcher performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community, Public Safety personnel, and all other emergency and nonemergency services available at the university and in the surrounding community. The ideal candidate will have excellent verbal and written communication skills, listening skills and the ability to make instantaneous decisions based on minimal information. In addition, skilled in controlling emotions and ability to work under pressure. Step into a role where your duties will include but are not limited to:
Receives emergency calls requesting police, fire, and rescue assistance.
Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service.
Maintains a record of all calls and radio messages. Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units. Prepares appropriate management reports of calls.
Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment.
Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies.
Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed.
Please note: Shifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies.
Selection Process
Evaluation: Your application will be evaluated based on your relevant experience and education.
In-depth Screening: After interview, successful candidates will undergo background, psychological, and medical evaluations.
How to Apply
Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions.
Current USC Employees: Please apply through the dedicated channel in Workday.
Benefits
USC's Commitment to You: We offer an excellent package of benefits and programs including, but not limited to:
Tuition assistance for you and your family
Comprehensive health, dental and vision insurance options
403b retirement account with matching 5% contribution by USC
50% subsidy off Metro, LADOT, and Metrolink passes
Explore more on the USC Employee Gateway
Minimum Requirements
Education: High school diploma or equivalent
Experience: 6-12 months
Valid driver's license for 2 years
Preferred Qualifications:
Related Undergraduate Study and previous switchboard or radio communications experience preferred.
Working knowledge of two-way radio communications procedures.
General knowledge of campus and surrounding area geography.
Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment.
Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.
Excellent verbal and written communication skills.
Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
Hourly Range
The hourly rate for this position is $28.31. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: High school or equivalent
Minimum Experience: 6 - 12 months
Minimum Field of Expertise: Experience in related field. Ability to type 30 net words per minute. Working knowledge of computer input and retrieval functions.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law.
Notice of Non-discrimination
Employment Equity
Read USC's Clery Act Annual Security Report
USC is a smoke-free environment
Digital Accessibility
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
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