Team Coordinator, Community Living
Lanham, MD jobs
Job Description
The Team Coordinator will be responsible for leading the team in the timely completion of assignments effectively by delegating tasks, improving collaboration, and cultivating a positive and productive team culture. Coach team members to improve their skill sets, leading to a noticeable increase in the quality of their work (support for people receiving services.)
The Team Coordinator will coach, support, and collaborate with DSP's to practice a person-centered approach that is based upon 1) continuous learning about what is important to and for each person, 2) partnering with the person and the support team to identify the best supports to be provided for success, 3) the use of person-centered tools that support the person to be in control of the life they wish to lead, and 4) engage with the person supported by being an advocate, not a caregiver.
The Team Coordinator will be committed to supporting the organization's mission of ensuring quality support services are provided and people with intellectual and developmental disabilities are both respected and afforded opportunities to choose and participate in and access community events, activities, and resources.
DUTIES AND RESPONSIBILITIES:
Provide supervision to direct support professionals, modeling the delivery of high-quality person-centered services to people supported and support the DSP's to identify opportunities for people with disabilities to actively participate in their community, build relationships, and increase opportunity for socialization.
Utilizing person centered tools to develop a better understanding of the person to provide proactive person-centered services.
In collaboration with Direct Support Professionals, partner with people and their families supported to empower them to make choices and experience life according to their wishes.
Establish and maintain effective working relationships with the family members of people supported. This includes communications that are in-person, telephone, email, texts, written updates, etc., based on the preferences of the family.
Collaborate with the Human Resources department and Service Manager to provide direct oversight of staff training compliance and other customized trainings to support the growth and development of staff.
Collaborate with Service Manager and the Human Resources department regarding effective recruitment processes and vacancies.
Utilize a tracking system to plan and track all medical appointments for each person supported to ensure compliance. \
Assist people supported to attend medical appointments by providing and/or coordinating transportation, coordinating necessary staff assistance, ensuring all required insurance and referrals are prepared for the appointment, providing advocacy during the appointment and/or assisting the person supported to advocate for themselves.
Ensures all new PMOFs and MARs are filed each month.
Ensure people supported are actively engaged in activities of interest, as well as integration into the community to build natural supports in community membership.
In collaboration with Service Manager, plan and co-facilitate routine team and staff meetings.
Track team progress and providing regular updates to management.
Assist with conflict resolution to promote coordinated, effective service delivery.
Identify opportunities for process improvement and implement new strategies to improve direct support team performance.
Assure accuracy of documentation in timecard completion, to ensure staff work hours coincide with service logs for billable services.
Responsible for working direct shifts, in the event a DSP is unavailable for coverage during an emergency or staffing shortage,
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to facilitate and coordinate meetings with people served, staff, families and involved stakeholders.
Natural leader with strong interpersonal and problem-solving skills, effective time management, and organization skills.
Strong oral and written communication skills with proficiency in technology and aptitude to learn and use multiple electronic platforms for documentation.
Cultivate and maintain a strong and positive staff culture.
EDUCATION AND EXPERIENCE
Must have a High School diploma or equivalent level of education. Associate's degree or higher preferred.
A minimum of two (2) years' experience working with the IDD population. Supervisory experience or supporting as a lead staff a plus.
Current DSP II credential or within one year of hire.
Completion of Team Coordinator development training
Interest in or passion for supporting people with intellectual and developmental disabilities in achieving their dreams/goals required.
Experience with computers and information management database systems a plus.
WHY YOU'LL LOVE ARDMORE
We offer an exceptional benefits package including:
Medical, Dental and Vision Insurance (CareFirst)
403B Retirement Plan Match - Mutual of America (Up to 6%)
Group Life Insurance - Guardian (up to $50,000)
Voluntary Life and AD&D Insurance
Short Term Disability Insurance (Guardian)
Employee Assistance Program (EAP)
Pet Insurance
Legal Insurance
Generous Vacation and Sick Leave (full-time and part-time eligibility)
10 Paid Holidays and 2 Floating Holidays
Employee Discounts (Groupon, Six Flags, Touro University, Hertz car rentals, AMC Theaters Dell computers, etc.)
Paid On-site Trainings!
Work in a hybrid environment combining in office and remote work is required. Current requirements are at least 3 days in office.
REQUIRED CONDITIONS OF EMPLOYMENT
Must be able to lift and/or move up to 50 pounds.
Must be able to bend, kneel, push, and pull.
Must be able to sit, stand, and walk for considerable periods of time.
Must be able to use appropriate techniques to transfer the weight of an adult in and out of a wheelchair, individually or with assistance per medical requirements.
Must possess access to a reliable vehicle and be able to provide transportation to person/people supported.
Must have a valid driver's license.
Must be willing to participate in and complete any related training and/or certification required by the State or Ardmore Enterprises, Inc.
COVID-19 Considerations: Ardmore Enterprises had a mandatory COVID-19 vaccination policy. All employees are required to be vaccinated, unless a religious/medical exemption is requested.
Salary Range: $52,000-$56,000
Residential Admin - Director of Residential Services-FT-GLOW
Mount Morris, NY jobs
Director of Residential Services Status: Exempt Program: Residential Services Department: Residential Admin Responsible for oversight and operation of all assigned Arc GLOW Residential homes. Works to ensure that the services offered are of the highest quality and in accordance with the requirements of various governmental regulators. Creates an environment that promotes health and safety, and person-centered choices.
Essential Functions:
Ensures all pertinent legal and State/Federal administrative regulations and guidelines of Medicaid, OPWDD and the Agency are implemented and followed.
Attends any applicable meetings/trainings as a representative or liaison between the Agency and other Provider Agencies/Community Committees within the field. Attends conferences, training sessions, and pertinent meetings as designated (offsite locations included)
Acts as a resource person on Residential Programming for individuals, families and Agency staff.
Attends all applicable Agency meetings as assigned and appropriate.
Prepares and administers (in conjunction with the Vice President, Residential Services) the budget for the Residential Services Program. Maintains records as required by this Agency, and NYS/Federal regulations.
Ensures that appropriate supervision and evaluation of Residential Staff occurs per agency policy.
Participates in the hiring process of the Residential Services Staff.
Maintains a flexible schedule to provide assistance in emergency/crisis situations.
Ensures that program specific training is provided to all residential staff upon hire and as needed per regulation and agency policy.
Attends all Agency mandated in-service training sessions.
Coordinates, participates and monitors a departmental on call system for crisis program support 24 hours a day.
Coordinates ongoing Staff development by assisting individuals and groups in the design of projects and materials used to train both the Residents and Staff.
Develops services and programs to meet the designated, documented residential needs of our Residents in accordance with the continuum of services established in New York State by OPWDD and Medicaid.
Prepares and submits all reports required by OPWDD, Medicaid, this Agency or as requested by the Vice President, Residential Services
Ensures that Residential financial records are maintained and monitored per the Agency, OPWDD and SSA protocols.
Prepares residential programs for certification or re-certification by appropriate regulatory agencies and participates in regulatory audits.
Maintains policies and procedures of all Residential Programs to include updates, additions and provides information regarding same to Staff.
Ensures all departmental and Agency policies are being implemented and followed by program staff.
Participates in inter-disciplinary team and Staff meetings as needed and applicable.
Provides supervision and performance evaluation to all positions that report directly to the Director and provides necessary feedback per Agency policy.
Performs unannounced quarterly visits to all residential sites.
Reports all incidents, (behavior problems, health problems, accidents, etc.) to the appropriate agencies and necessary persons in a timely fashion as required by regulations and ensures appropriate follow up is completed.
Conducts self in such a manner as to meet Agency policies and standards at all times.
Participates in investigations in any matter related to the Agency, the Staff, or Program Participants.
Supports the mission of Arc GLOW by ensuring operational excellence and compliance that enables our team to provide high-quality, individualized supports.
Performs any other duties as deemed necessary
Punctuality and attendance during scheduled work hours are essential functions of this position.
Non-Essential Functions:
Participates in Corporate Compliance and Quality Assurance activities
Keeps abreast of best practices and new developments in the field
Serves on various committees (both internal and external as assigned)
Participates in Organization events
Supports organization grant opportunities
Reporting Responsibilities: Vice President, Residential Services
Supervisory Responsibilities: Directly supervises Residential Service Managers. Indirectly supervises other Residential Services employees
Knowledge, Skills & Abilities:
Requires good listening skills, excellent oral and written communication skills and good math and reading abilities. Basic computer skills required.
Must have sound judgment in decision making
Strong organizational skills and problem-solving skills, ability to evaluate and network.
Experience working with individuals with developmental disabilities and/or elderly helpful
Must be a positive role model and possess both excellent interpersonal skills and leadership abilities.
Must be able to work independently, as well as part of a team
Must be able to maintain composure during emergency or conflict situations
Physical Requirements:
Ability to use standard office equipment including personal computer, phone, fax, copier etc. Ability to drive a vehicle. Ability to speak, listen and sit. Lifting minimum of 20 lbs.
Be physically able to assist individuals in transferring from wheelchair to another seat when needed
Walk up and down stairs
Working Conditions:
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Will be required to travel to offsite work locations and may be required to travel overnight.
Minimum Requirements:
Bachelor's Degree in Human Services or related field with a minimum 3-years' experience serving individuals in a residential setting is required. A minimum of 5 years of supervisory experience is required.
New York State Driver's License with safe driving history as established by Agency policy.