How to hire an account administrator

How to hire an account administrator, step by step

Here's a step-by-step account administrator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an account administrator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new account administrator
• Step 8: Go through the hiring process checklist

What does an account administrator do?

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1. Identify your hiring needs

   Before you post your account administrator job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an account administrator for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect account administrator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of account administrators.

   Type of Account Administrator	Description	Hourly rate
   Account Administrator		$13-25
   Customer Service Administrator	Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements... Show more	$13-21
   National Account Coordinator	A national account coordinator is primarily in charge of building positive relationships with new and existing clients, ensuring client satisfaction and profit growth. They support a company's sales team by conveying the needs of clients, developing sales strategies through research and analyses, and recommending solutions against problem areas... Show more	$13-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Data Entry
   • Financial Statements
   • Customer Inquiries
   • Computer System
   • Payroll
   • PowerPoint
   • Customer Accounts
   • AS400
   • General Ledger
   • Journal Entries
   • Office Equipment
   • Purchase Orders
   • Arbitration

   Check all skills

   Responsibilities:

   • Manage all post-award management activities such as award processing, fund monitoring financial reporting and payroll reconciliation.
   • Post ACH bank deposits via company web portal and/or email remittances provide by the customers.
   • Assist conversion of the accounting system to an ERP system
   • Perform the task of verifying and sending the daily ACH origination files for bank customers.
   • Perform financial account management using QuickBooks.
   • Prepare monthly payroll and statutory tax deduction returns to the regulatory authorities.

   More account administrator duties

3. Make a budget

   Including a salary range in your account administrator job description is one of the best ways to attract top talent. An account administrator can vary based on:

   • Location. For example, account administrators' average salary in kentucky is 51% less than in new jersey.
   • Seniority. Entry-level account administrators 46% less than senior-level account administrators.
   • Certifications. An account administrator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an account administrator's salary.

   Average account administrator salary

   $40,149yearly

   $19.30 hourly rate

   ---

   Entry-level account administrator salary

   $29,000 yearly salary

   Updated December 17, 2025

   Average account administrator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$53,197	$26
   2	Connecticut	$53,182	$26
   3	Massachusetts	$52,983	$25
   4	District of Columbia	$51,292	$25
   5	Pennsylvania	$49,413	$24
   6	California	$42,842	$21
   7	Colorado	$41,947	$20
   8	Washington	$40,746	$20
   9	Oklahoma	$39,315	$19
   10	Ohio	$38,151	$18
   11	Michigan	$37,914	$18
   12	Kansas	$37,392	$18
   13	Florida	$37,213	$18
   14	Louisiana	$37,206	$18
   15	Texas	$36,991	$18
   16	Missouri	$35,858	$17
   17	Arizona	$35,235	$17
   18	Nebraska	$33,391	$16
   19	Tennessee	$33,004	$16

   Average account administrator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	AbbVie	$72,644	$34.92	19
   2	Ensign Energy	$70,735	$34.01
   3	Cyient	$66,650	$32.04
   4	Ncar - The National Center For Atmospheric Research	$63,820	$30.68
   5	Essex Property Trust	$56,533	$27.18	1
   6	Broadridge	$50,504	$24.28	23
   7	Systemax	$48,757	$23.44
   8	Genesis HealthCare System	$48,251	$23.20
   9	Raymond James Financial	$48,003	$23.08	13
   10	Deutsche Bank	$47,892	$23.02	3
   11	PepsiCo	$47,414	$22.80
   12	SBA Communications	$47,296	$22.74	4
   13	J.F. Shea Co	$45,425	$21.84	1
   14	Melink	$44,521	$21.40	2
   15	Raytheon Technologies	$44,464	$21.38	34
   16	Motor Coach Industries	$43,434	$20.88
   17	Randall Mechanical	$43,300	$20.82
   18	Solugenix	$43,245	$20.79	3
   19	EPIC Insurance Brokers & Consultants	$42,327	$20.35	4
   20	Northern Essex Community College	$42,156	$20.27	1

4. Writing an account administrator job description

   An account administrator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an account administrator job description:

   Account administrator job description example

   Serves as initial point of contact for client accounts. Performs overall account management during account set-up such as ordering of supplies, coordinating collection sites, account correspondence, and serves as a reference source for clients on federal regulations, etc. Upon completion of initial setup, accounts are transitioned into Customer Service.
   
   The responsibilities have expanded over the years due to added tasks and company growth through acquisitions and mergers. The duties include, but are not limited to:
   
   A more complex ASU process (RAPID/POCT) and the ability to identify the various testing types available to our wide ranged client base, account changes/modifications, ACD phone coverage.
   
   Provide Client, Sales and Divisional support whereas we handle specific inquiries pertaining to pricing, test numbers and their components, reporting, web base functions to include setting up users, reporting destinations.
   
   We also work with test master for creating new test codes as needed, technical reporting research to ensure proper reporting is in place based on HIPPA and the States regulated guidelines, billing inquiries and research from bad address returned invoices, assist with mass role out projects as needed.
   
   There is no disparity in the department when delegating the work to the reps based on our volume of work received and the time frame parameters expected by our internal and external client base
   Minimum Requirements Administrative: Answer telephones, maintain logs/records, motivate others, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. Machine: Calculator, personal computer. Physical Demands: Speech clarity, utilization of fingers and hands, standing-remaining on one's feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping and possible casual to regular lifting of up to 15 pounds. License/Certification/Education: Requires a High School Diploma or equivalent, but prefer an Associate's Degree w/3-5 years LabCorp experience. Labcorp is proud to be an Equal Opportunity Employer: As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status. For more information about how we collect and store your personal data, please see our Privacy Statement.

   Copy this example

   

5. Post your job

   To find account administrators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any account administrators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level account administrators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your account administrator job on Zippia to find and recruit account administrator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit account administrators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new account administrator

   Once you've selected the best account administrator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an account administrator?