What does an account manager/senior technician do?
Account managers/senior technicians play a significant role as part of the sales team of an organization. The managers take responsibility for the development of client relationships for new business acquisition. They establish a network with customers for business retention. Part of their job is to determine new opportunities from accounts. They boost renewals, client satisfaction, upsells, renewals, and client retention. As an account manager, one must develop skills in communication, time management, empathy, relationship building, and listening.
Account manager/senior technician responsibilities
Here are examples of responsibilities from real account manager/senior technician resumes:
- Manage day-to-day activity of client relate projects including IP voice, MPLS infrastructures and CPE implementations in a deadline-orient high-pressure environment.
- Demonstrate ability to quickly troubleshoot and correct a wide variety of hardware and software problems.
- Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
- Grow existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals, and controlling inventory.
Account manager/senior technician skills and personality traits
We calculated that 12% of Account Managers/Senior Technician are proficient in Database, Cloud, and CRM. They’re also known for soft skills such as Interpersonal skills, Physical stamina, and Self-confidence.
We break down the percentage of Account Managers/Senior Technician that have these skills listed on their resume here:
- Database, 12%
Utilized in-house database and online search engines to effectively find candidates for various positions.
- Cloud, 9%
Led Amazon's Print Replica college student e-book project that launched 10,000 brand new titles utilizing Amazon's Web Cloud Services.
- CRM, 8%
Utilized the CRM tool to track and manage current projects in addition to prospective client progress.
- Project Management, 8%
Managed client projects by supervising junior and mid-level analysts on steps and processes toward high quality project management and research operations.
- Technical Support, 7%
Manage customer/technical support issues, pricing, purchasing, training, hardware/software inventories network administration/supervisor and team leader.
- TAM, 7%
Assigned as a dedicated 'Diamond' TAM to several major strategic accounts providing 24/7 single point of contact support.
"database," "cloud," and "crm" are among the most common skills that account managers/senior technician use at work. You can find even more account manager/senior technician responsibilities below, including:
Interpersonal skills. To carry out their duties, the most important skill for an account manager/senior technician to have is interpersonal skills. Their role and responsibilities require that "wholesale and manufacturing sales representatives must be able to work well with many types of people." Account managers/senior technician often use interpersonal skills in their day-to-day job, as shown by this real resume: "developed the interpersonal skills needed to acquire new business and maintain existing business relationships. "
Physical stamina. Another essential skill to perform account manager/senior technician duties is physical stamina. Account managers/senior technician responsibilities require that "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." Account managers/senior technician also use physical stamina in their role according to a real resume snippet: "exhibit at physical trade shows, virtual trade shows, and networking events. "
Self-confidence. Another skill that relates to the job responsibilities of account managers/senior technician is self-confidence. This skill is critical to many everyday account manager/senior technician duties, as "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations." This example from a resume shows how this skill is used: "developed the ability and confidence to create leads by cold calling and other marketing methods. "
Customer-service skills. Lastly, "customer-service skills" is an important element of what an account manager/senior technician does. Account manager/senior technician responsibilities require this skill because "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." This resume example highlights how account manager/senior technician duties rely on this skill: "developed new processes within program management to enhance the quality and efficiency of customer support. "
The three companies that hire the most account manager/senior technicians are:
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Compare different account managers/senior technician
Account manager/senior technician vs. Professional healthcare representative
Professional Healthcare representatives are sales employees who manage the company's healthcare products and healthcare client accounts. They are in charge of achieving the sales targets of the company. They form good relationships with clients and distributors to ensure continued business with them. They may visit their clients' office from time to time to check in on them and to provide samples of new products. Professional Healthcare Representatives should be updated on the latest trends in the healthcare industry, as well as new product releases related to their company's main business. They should also know all the pertinent details on the products they sell so they can answer their clients' questions.
While similarities exist, there are also some differences between account managers/senior technician and professional healthcare representative. For instance, account manager/senior technician responsibilities require skills such as "database," "cloud," "crm," and "project management." Whereas a professional healthcare representative is skilled in "government agencies," "patients," "product portfolio," and "strategic thinking." This is part of what separates the two careers.
Professional healthcare representatives earn the highest salaries when working in the pharmaceutical industry, with an average yearly salary of $38,389. On the other hand, account managers/senior technician are paid more in the technology industry with an average salary of $120,220.professional healthcare representatives tend to reach similar levels of education than account managers/senior technician. In fact, professional healthcare representatives are 2.4% less likely to graduate with a Master's Degree and 0.7% more likely to have a Doctoral Degree.Account manager/senior technician vs. Specialty sales representative
Specialty sales representatives are responsible for selling products and services using firm arguments to possible clients. Also, they perform a cost-benefit study of present and prospective clients. These representatives support positive business relationships to guarantee future sales. Their main role is to give complete and correct solutions to clients to enhance top-line revenue progress, profitability, and investment levels. Their duties include reaching out to customer leads through telemarketing as well as maximize customer satisfaction by efficiently providing resolutions to their issues and complaints.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that account manager/senior technician responsibilities requires skills like "database," "cloud," "crm," and "project management." But a specialty sales representative might use other skills in their typical duties, such as, "ladders," "patients," "product knowledge," and "territory management."
Average education levels between the two professions vary. Specialty sales representatives tend to reach similar levels of education than account managers/senior technician. In fact, they're 3.2% less likely to graduate with a Master's Degree and 0.7% more likely to earn a Doctoral Degree.Account manager/senior technician vs. Medical sales representative
A medical sales representative, also known as a pharmaceutical sales representative, is an individual who is responsible for selling and promoting medications and medical equipment. Medical sales representatives set appointments with doctors, pharmacists, and other healthcare professionals so that they can promote their company's medical supplies. They are required to build and maintain relationships with their customers so that they can encourage repeat purchases. Medical sales representatives should obtain a bachelor's degree in nursing, pharmacy, life sciences, or a related field.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from account manager/senior technician resumes include skills like "database," "cloud," "crm," and "project management," whereas a medical sales representative is more likely to list skills in "patients," "medical sales," "customer service," and "sales territory. "
Medical sales representatives earn the highest salary when working in the pharmaceutical industry, where they receive an average salary of $82,458. Comparatively, account managers/senior technician have the highest earning potential in the technology industry, with an average salary of $120,220.medical sales representatives typically earn similar educational levels compared to account managers/senior technician. Specifically, they're 4.5% less likely to graduate with a Master's Degree, and 0.8% less likely to earn a Doctoral Degree.Account manager/senior technician vs. Professional representative
Types of account manager/senior technician
Updated January 8, 2025
