Service Center Representative jobs at Advantage Solutions - 26418 jobs

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service Representative is critical in ensuring we meet that goal. You live on the front lines of building the best on-line "customer experience where serving others and owning it are our passion. Most importantly, this person will be a champion of our culture and values. Why you'll want to join our team: Wonderful work environment - friendly leaders and supportive cross-functional partners Comprehensive medical, dental, and vision benefits 401K plan Opportunities to advance into other corporate roles Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie Some of the functions the Customer Service Representative will perform: Answers inquiries by collecting information; researching, and providing information accurately Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Documents resolution or next steps Sell additional services by recognizing sales opportunities to customers Maintains call center database by entering information accurately and in a timely manner Keeps equipment operational by following established procedures Participates in on-the-job educational opportunities provided by ASI Requirements At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service Specialist is critical in ensuring we meet that goal. You live on the front lines of building the best on-line "customer experience where serving others and owning it are our passion. Most importantly, this person will be a champion of our culture and values. Why you'll want to join our team: § Wonderful work environment - friendly leaders and supportive cross-functional partners § Ability to work remotely § Comprehensive medical, dental, and vision benefits § 401K plan § Opportunities to advance into other corporate roles § Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie Some of the functions the Customer Service Representative will perform: § Answers inquiries by collecting information; researching, and providing information accurately § Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems § Documents resolution or next steps § Sell additional services by recognizing sales opportunities to customers § Maintains call center database by entering information accurately and in a timely manner § Keeps equipment operational by following established procedures § Participates in on-the-job educational opportunities provided by ASI The ideal candidate will have among other skills and abilities: Patient, positive attitude and level of empathy Demonstrates professional etiquette Clear and effective communication with strong interpersonal skills, both written and verbal Exceptional computer skills to perform job duties (PC and O365) Ability to work quickly under pressure Time management skills Enjoys working independently Ability to deescalate and provide a resolution § Adaptability; flexible to changing market forces and shifting priorities Minimum of 1-3 years of customer service experience, preferably in the retail industry Great communication skills Ability to "Read" Customers-listen for subtle cues about current mood, patience level, personality, etc. Thrives on identifying problems and providing solutions Passion for serving others and building customer loyalty High School Diploma or equivalent combination of education and experience Remote-Work Requirements If there are lengthy disruptions to your power or internet service, you will be required to follow specific American Signature Inc processes which may include, but may not be limited to, going onsite to work. Distraction free environment required. Supply your own: Internet (no wireless access), office supplies and desk furniture. Set up all issued American Signature Inc equipment in your home workspace. Disassemble and return all American Signature Inc issued equipment as directed by your leader upon request and/or upon the ending of your role. By submitting an application, you acknowledge that you can meet all the above-listed requirements. If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

Senior Customer Account Specialist Job posting will be removed 1/31/2025 and all applicants reviewed after. No Agency or search firms will be utilized.LOCATION: 3001 Broadway Street NE, Minneapolis, MN 55413 POSITION TYPE: Full Time (On-site) Job Purpose Consistently deliver an exceptional customer service experience. Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full. Work closely with the Sales team and cross-functional business partners to achieve high customer satisfaction. Essential Functions Manage orders from receipt to the point of invoicing, ensuring each order has accurate manufacturing lead time, shipping method, pricing, and, if required, customer confirmation Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern Manage inventory for discontinued stock (obsolescence) Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners Research and investigate issues; find root causes, solve, and develop proactive solutions to prevent recurrence Coach and mentor new Customer Service Representatives, sharing best practices and providing guidance on handling challenging customer situations Work closely with the Sales team managing key customer accounts Back up Supervisors as needed Comply with all food safety requirements, training, policies, and procedures Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) Associate's degree and/or 5+ equivalent years of work experience 3+ years of experience in a customer service role, preferably handling complex inquiries and customers Experience in food manufacturing as well as retail and foodservice distribution channels preferred Strong computer skills including Microsoft Office with advanced skills in Excel; experience with SAP EDI systems Deep understanding of customer needs and a commitment to delivering exceptional customer service Professional demeanor with strong written and verbal communication skills Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions Ability to effectively communicate with multi-level personnel as well as customers and their representatives Ability to work cross-functionally, convey complex issues, and maintain confidentiality Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment Ability to think quickly and handle frequent change Self-motivated, goal oriented, quality driven, and capable of working independently California, Illinois, Massachusetts, Minnesota, Washington and New York Residents Only: The hourly range for this role is $18.52 to $26.62 per hour. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your hourly wages, Rise Baking Company offers benefits such as, a comprehensive benefits package, quarterly bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient. Compensation details: 18.52-26.62 Hourly Wage PI816d24cb2e28-0854

Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). Communicate clearly and professionally in both verbal and written formats. Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution. Follow all established workflows and work instructions to ensure consistency and compliance. Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy. Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit). Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries. Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time. Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support. Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis. Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers. Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook. Non-Essential Job Functions: Other duties as assigned Training: On the job Qualifications: Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work. Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: Embodies our values: Adventure Guides, Serve Others and Own It Assists in fostering an energetic and positive working environment Frequently communicates with customers via phone Partners with all team members to create an easy transaction and great in home delivery service Develops strong relationships with customers who shop with us in-store and online Listens to the customers' needs and presents possible options Requirements The Ideal Candidate will have, among other skills and abilities: High school diploma or general education degree (GED); or equivalent combination of education and experience Ability to read, write and comprehend simple instructions, short correspondence, and memos Ability to effectively present information in one-on-one and small group situations to customers and team members Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Demonstrated ability to handle customer calls displaying good phone skills Track record of serving others and putting team goals first Owners mindset; takes ownership over everything within scope of responsibility Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job Proactive approach; identifies and solves problems Adaptability; flexible to shifting priorities and a changing environment Desire to continuously improve If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

General Information Location Greenville, SC Job ID 9427 Job Category Customer Service Representative (CSR) Language Requirement English Description & requirements Description Do you have a passion for serving customers? Are you an expert in customer service and motivated to make a difference in the lives of others? Our representatives come from a diverse range of backgrounds, but share a passion for serving our client's customers with their diabetes care devices. If you are an expert in customer service and motivated to make a difference in the lives of others, this is the opportunity for you! What's in it for YOU! $17.00 per hour, starting pay rate Monthly performance-based incentives, potential Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office (based on performance) Comfortable, climate-controlled office environment (no more being on your feet all day!) Shifts end by 8:00pm ET Paid Vacation Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards Health Benefits for you and your family, including medical, dental, vision 401(k) Investment options with employer match opportunities Employee Assistance Program Ability to develop your skills and grow your career An opportunity to work for a company passionate about people Career advancement Join our Transcom Family as a Customer Service Representative at our Greenville, SC location! In this full-time employee role, you'll support our client's customers with their diabetes care devices. You'll help with technical issues, ordering supplies, insurance questions, and general product support, This role requires patience, empathy, and the ability to communicate clearly while handling multiple systems and tasks. What we are looking for: We've got an exciting career opportunity for you, if you can: Effortlessly engage with callers, actively listen, analyze, and isolate tech issues Provide patience and empathy to callers that need support with time sensitive technical issues Provide patience and empathy to callers that need support with purchasing or obtaining their diabetes care device Comfortably navigate multiple applications to research solutions Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment Requirements The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift. At least 18 years or older High School Diploma, or equivalent Able to successfully pass a criminal background check Reasonable driving distance to the Greenville, SC site Able to work onsite initially, and then move to a hybrid schedule, based on performance Able to work a full-time work week, with overtime opportunities, as needed Able to maintain 100% strict adherence to the assigned schedule Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays) Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule Strong computer knowledge, including ability to accurately type at least 30 wpm Excellent English written and verbal communication skills Courteous and friendly with a high level of professionalism Willingness to follow procedures and adhere to policies Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations Able to multitask applications while talking to customers on the phone Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it Highly adept at working with a high frequency of conflict situations, as well as upset customers Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting Able to use your hands to handle, control, or feel objects, tools, or controls Previous call center experience, preferred Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred Experience with diabetes, medical background, exposure to medical terms, preferred Location On-site This role is located at: 650 Executive Center Dr. Greenville, SC 29615. This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements: Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings. You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, this includes caring for someone else in the home. Your home office must be a private room with a door and cannot be a shared office space. Your monitor cannot face a window, if the office is on a ground floor. Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used. Your hardwired internet connection must meet the minimum speed requirements: Minimum download speed 20 Mbps Minimum upload speed 3 Mbps Ping less than 100 ms or less What Life at Transcom is like! Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together. We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you!

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

AppliancePartsPros.com(APP), founded in 1999, is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion. Our people interact less like co-workers and more like family, friends, and teammates. We pride ourselves on customer loyalty, team building, and the creation of strong company culture. Our satisfaction comes from progressing in our personal and professional development within the AppliancePartsPros.com family. We work hard, but we never forget the value of family, friends, fellowship, and fun. For all these reasons, we wake up excited and passionate about our work here each day. We've won BizRate's prestigious "Circle of Excellence" Platinum Award twelve years in a row (2007 - 2024) and have earned an EXCELLENT rating from STELLAService. We have also been rated as one of the "Best of the Web Top 50 Retailer Sites" by Internet Retailer Magazine. Our goal is a success through superior customer service, innovation, quality, tirelessly pursuing new growth and learning opportunities while maintaining a rock-solid commitment to both our customers and our working team. We are looking for qualified candidates to fill openings within our Call Center. Our Call Center strives for excellence in customer service while working in a fun and friendly environment! Key Requirements: 2 years Customer Service experience required Call Center experience preferred Excellent communication skills verbal, written and listening Ability to analyze customer's needs quickly and efficiently Appliance Parts knowledge (helpful but not required) Demonstrated competency in Windows Strong Internet Search knowledge Ability to thrive in a lively working environment and multi-task The flexibility to work weekends and other varied schedules Company Perks: Competitive salary; annual performance bonuses 100% paid Medical/Dental/Vision benefits Paid vacation Paid sick time Paid company Holiday's Catered monthly lunch Quarterly Themed Parties Sunny, casual, creative office Kitchen with coffee and pastries available Entertainment room with ping pong table, TV and video games AppliancePartsPros.com is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. Applicants must be able to pass a drug screening and background investigation.

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: Embodies our values: Adventure Guides, Serve Others and Own It Assists in fostering an energetic and positive working environment Frequently communicates with customers via phone Partners with all team members to create an easy transaction and great in home delivery service Develops strong relationships with customers who shop with us in-store and online Listens to the customers' needs and presents possible options Requirements The Ideal Candidate will have, among other skills and abilities: High school diploma or general education degree (GED); or equivalent combination of education and experience Ability to read, write and comprehend simple instructions, short correspondence, and memos Ability to effectively present information in one-on-one and small group situations to customers and team members Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Demonstrated ability to handle customer calls displaying good phone skills Track record of serving others and putting team goals first Owners mindset; takes ownership over everything within scope of responsibility Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job Proactive approach; identifies and solves problems Adaptability; flexible to shifting priorities and a changing environment Desire to continuously improve If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

The Ideal Candidate The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes. How You Will Make an Impact Handle incoming calls to process customer orders driven from catalog and web Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns. Meet individual and team customer focused goals Provide timely feedback regarding system needs, process improvements, website issues or customer concerns Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values. Effective communicator within the organization; build lasting and productive relationships with co-workers. Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure. Assist with special projects within the organization Experience and Skills You'll Need to Have 1 year experience in a customer service, retail or sales related field High school diploma or equivalent, some college preferred. Effective interpersonal skills and customer focused attitude to contribute to the success of the team Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p. Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days #LI-LC1 #LI-Hybrid #LI-CC1#LI-LC1 Apply

As the Loyalty Specialist, you will support the day-to-day execution and coordination of campaigns that drive engagement and retention within the Journeys All Access Rewards program. You'll work closely with the Loyalty Manager and cross-functional teams-including creative, analytics, and channel partners-to help deliver personalized communications, seasonal offers, and lifecycle journeys that strengthen member relationships and encourage program participation. This role is hands-on and detail-oriented, focused on campaign setup, QA, reporting, and optimization to help increase customer lifetime value. Areas of Responsibility: Journeys All Access Rewards Program Development: Collaborate with cross-functional teams (Marketing, Operations, IT, and others) on programs to evolve and optimize the Journeys All Access Rewards Program. Build, launch, and manage omni-channel loyalty campaigns alignment to overall loyalty goals and strategies. Maintain a seasonal campaign calendar aligned with Sales and Marketing initiatives. Identify opportunities to enhance customer engagement, increase repeat purchases, and foster brand advocacy. Leverage data-driven insights to segment and target different customer groups effectively Program Communication and Engagement: Oversee communication strategies for program members, ensuring timely and relevant messaging. Collaborate with internal partners to create compelling content, promotions, and personalized offers. Drive engagement through targeted campaigns, events, and exclusive member experiences. Cross-Functional Collaboration: Work closely with Product teams to enhance the digital experience for loyalty program members. Collaborate with Customer Service to address member inquiries and resolve issues promptly. Partner with Retail Operations to ensure seamless in-store experiences for program members. Performance Measurement and Reporting: Work with Loyalty Manager to develop KPIs for loyalty campaign success and track performance against targets. Track and report on loyalty program KPIs such as new member acquisition, points earned and redeemed, and campaign effectiveness Qualifications: Bachelor's Degree with at least 2 years related experience or an equivalent combination of education and experience required. B2C loyalty and CRM marketing experience for an omnichannel retailer preferred Experience working with Loyalty Management Platforms (Salesforce, Cheetah Digital, etc.) preferred Ability to collaborate with cross-functional teams to work towards a common goal Excellent verbal and written communication skills with ability to leverage business and technical insight Strong ability to analyze, identify, and understand critical issues and information to make informed business decisions Ability to work independently and in a team environment #LI-LC1 #Hybrid Apply

As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications. Job Responsibilities: Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns Meet individual and team customer focused goals Provide timely feedback regarding system needs, process improvements, website issues or customer concerns Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure Assist with special projects within our Retail Operations and E-Commerce Departments Job Requirements: 1-2 years of customer service/call center experience; 1 year of retail experience preferred High school diploma or equivalent, some college preferred. Proficient in Microsoft Office; especially Word and Excel Ability to quickly learn new software and applications Excellent verbal and written communication skills Follow procedures in place with minimal error Ability to manage work and effectively multi-task Use effective interpersonal skills and customer focused attitude to contribute to the success of the team Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm. #hybrid #LI-LC1 Apply

We are seeking a dedicated and customer-focused individual to join our team as a Bilingual Phone Support Representative at Journeys. In this role, you will handle inbound customer calls, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about our products and website. Your commitment to delivering exceptional service will play a crucial role in enhancing our customers' experiences. Key Responsibilities: Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up-to-date. Data Management: Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently. Brand Representation: Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention. Performance Standards: Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality. Information Security: Uphold the safety, security, and privacy of all customer information in compliance with company policies. Additional Support: Perform other tasks as needed to support business operations. Qualifications: High school diploma or GED. 1-2 years of customer service or retail experience preferred. Strong verbal, written, and interpersonal communication skills. Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. Proficiency in learning and using new software applications. Excellent problem-solving and conflict resolution skills. Strong attention to detail and ability to multitask effectively. Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. Fluent in English and Spanish with strong typing skills (must meet minimum words-per-minute requirement). Benefits: Employee Discount: Enjoy a 40% discount on Journeys merchandise, in store and online. Weekly Pay: Receive weekly compensation for your work. Comprehensive Paid Training: Receive in-depth training over two seeks to equip you with the tools and knowledge needed for success in this role. Career Growth: Unlock opportunities to advance your career within Journeys, with pathways to grow in customer service, leadership, and beyond. Health and Wellness: Access medical, dental, and vision insurance options, along with mental health support through an Employee Assistance Program. Retirement Savings: Participate in Genesco's 401(k) plan with company matching contributions. Education Support: Benefit from tuition assistance, student loan contributions, and discounts on educational programs. Financial Protection: Take advantage of life insurance, critical illness, and hospital indemnity plans. If you are passionate about delivering outstanding customer service and eager to represent the Journeys brand, we encourage you to apply for this position. Apply

Full-time, Part-time Description A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs. The Customer Service Representative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold. The typical shift for this position is 4pm - midnight. Reliable transportation is a must. Essential Duties and Responsibilities · Provides prompt, courteous customer service · Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold. · Performs multi-function operation of the fuel console. · Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store. · Assists in maintaining proper inventory levels and shift audits. · Controls merchandise, cash shortages, and other selling expenses. · Performs all duties with minimum supervision and works irregular hours as needed. · Stand and/or walk up to eight hours per day. · Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels) · Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer. · Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day). · Other duties as assigned. Requirements · High School graduate or equivalent. · Perform the four basic arithmetic operations. · Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed. · Excellent verbal communication skills. · Excellent customer service skills. · Ability to understand and follow instructions as given. · Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. · Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. · Ability to perform the essential duties and to work under the conditions described. EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity. EOE/Veteran/Disability

Description: A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs. The Customer Service Representative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold. The typical shift for this position is 4pm - midnight. Reliable transportation is a must. Essential Duties and Responsibilities · Provides prompt, courteous customer service · Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold. · Performs multi-function operation of the fuel console. · Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store. · Assists in maintaining proper inventory levels and shift audits. · Controls merchandise, cash shortages, and other selling expenses. · Performs all duties with minimum supervision and works irregular hours as needed. · Stand and/or walk up to eight hours per day. · Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels) · Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer. · Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day). · Other duties as assigned. Requirements: · High School graduate or equivalent. · Perform the four basic arithmetic operations. · Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed. · Excellent verbal communication skills. · Excellent customer service skills. · Ability to understand and follow instructions as given. · Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. · Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. · Ability to perform the essential duties and to work under the conditions described. EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity. EOE/Veteran/Disability

Job Description Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time Call Center Specialist to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $18-22/hr. We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 9am-1pm. In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks: Flexible scheduling PTO (paid time off) Pay on demand Ancillary benefits of dental, vision, life insurance, and accidental coverage (varies by location) Tuition reimbursement and scholarships 10% employee and family discount Ongoing trainings and leadership development opportunities Community and volunteer programs Employee referral bonus Product samplings Chance to be nominated as a brand champion! CALL CENTER SPECIALIST RESPONSIBILITIES Our Call Center Specialist are responsible for a wide variety of tasks such as: Provide excellent customer service by greeting and assisting customers Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards OUR IDEAL CALL CENTER SPECIALIST Team player - steps in to assist when and where as needed Respectful - empathetic and appreciative of our customers and team Innovative - implements trending and forward-thinking retail solutions Hospitable - provides a friendly face and welcoming environment MINMUM QUALIFICATIONS Education: High school diploma or equivalent Experience: Two or more years work experience within the related technical/functional work area ABOUT LUNDS & BYERLYS Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture. Are you trustworthy? Do you present yourself in a professional manner? Are you a team player? Do you have effective communication skills, both verbal and written? Do you thrive in a fast-paced and ever-changing environment? If you have the desire and ability to create meaningful and memorable moments for our customers, give us the chance to review your information. ARE YOU READY TO JOIN OUR TEAM? If you are excited about this customer service opportunity, don't delay. Apply today using our mobile friendly online application! Job Posted by ApplicantPro

Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time Call Center Specialist to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $18-22/hr. We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 9am-1pm. In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks: * Flexible scheduling * PTO (paid time off) * Pay on demand * Ancillary benefits of dental, vision, life insurance, and accidental coverage (varies by location) * Tuition reimbursement and scholarships * 10% employee and family discount * Ongoing trainings and leadership development opportunities * Community and volunteer programs * Employee referral bonus * Product samplings * Chance to be nominated as a brand champion! CALL CENTER SPECIALIST RESPONSIBILITIES Our Call Center Specialist are responsible for a wide variety of tasks such as: * Provide excellent customer service by greeting and assisting customers * Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately * Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department * Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards OUR IDEAL CALL CENTER SPECIALIST * Team player - steps in to assist when and where as needed * Respectful - empathetic and appreciative of our customers and team * Innovative - implements trending and forward-thinking retail solutions * Hospitable - provides a friendly face and welcoming environment MINMUM QUALIFICATIONS * Education: * High school diploma or equivalent * Experience: * Two or more years work experience within the related technical/functional work area ABOUT LUNDS & BYERLYS Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture. Are you trustworthy? Do you present yourself in a professional manner? Are you a team player? Do you have effective communication skills, both verbal and written? Do you thrive in a fast-paced and ever-changing environment? If you have the desire and ability to create meaningful and memorable moments for our customers, give us the chance to review your information. ARE YOU READY TO JOIN OUR TEAM? If you are excited about this customer service opportunity, don't delay. Apply today using our mobile friendly online application!

Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time Call Center Specialist to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $18-22/hr. We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 9am-1pm. In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks: Flexible scheduling PTO (paid time off) Pay on demand Ancillary benefits of dental, vision, life insurance, and accidental coverage (varies by location) Tuition reimbursement and scholarships 10% employee and family discount Ongoing trainings and leadership development opportunities Community and volunteer programs Employee referral bonus Product samplings Chance to be nominated as a brand champion! CALL CENTER SPECIALIST RESPONSIBILITIES Our Call Center Specialist are responsible for a wide variety of tasks such as: Provide excellent customer service by greeting and assisting customers Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards OUR IDEAL CALL CENTER SPECIALIST Team player - steps in to assist when and where as needed Respectful - empathetic and appreciative of our customers and team Innovative - implements trending and forward-thinking retail solutions Hospitable - provides a friendly face and welcoming environment MINMUM QUALIFICATIONS Education: High school diploma or equivalent Experience: Two or more years work experience within the related technical/functional work area ABOUT LUNDS & BYERLYS Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture. Are you trustworthy? Do you present yourself in a professional manner? Are you a team player? Do you have effective communication skills, both verbal and written? Do you thrive in a fast-paced and ever-changing environment? If you have the desire and ability to create meaningful and memorable moments for our customers, give us the chance to review your information. ARE YOU READY TO JOIN OUR TEAM? If you are excited about this customer service opportunity, don't delay. Apply today using our mobile friendly online application!

FLSA: Non-Exempt (hourly) REVISED: 07/24/2025 REPORTS TO: Pet Support Services Supervisor REVIEWED: 03/29/2025 SUPERVISES: None Responsible for community relations and animal related social services, communicating through the use of phone, email, and text messaging. These communications involve but are not limited to scheduling appointments, instructing finders of found animals, assisting owners who have lost their pet, answering general questions, providing counseling for pet owners, making referrals to programs, providing educational material, and maintaining detailed records of all interactions. Essential Duties and Responsibilities: Represent The Animal Foundation in a professional, polite, and enthusiastic manner. Communicate in a professional, respectful manner verbally, as well as in writing through emails, text messages, memos, and other documents to support the operations of the department. Provide information, assistance, and direction in a respectful, kind, helpful manner to internal and external customers/staff as required. Answer incoming phone calls. Return any voicemail messages, emails, or text messages throughout the work day and make follow-up calls, prior to leaving at the end of the day. Answer customers' questions and provide accurate information about The Animal Foundation's policies and procedures, while attempting to meet the specific needs of each guest. Have conversations with pet owners regarding options for rehoming or surrendering their animals, which can be very emotional, and must be handled with understanding and empathy. Provide counseling, information and resources to pet owners in an effort to help them keep their pet in their home (including the KEPPT program “Keeping Every Person & Pet Together). Assist pet owners with requests for supplies such as food, litter, veterinary services, pet deposits etc. to prevent owner surrenders. Provide recommendations and referrals to both internal and external programs or organizations in an effort to assist pet owners. Advise the public on how to report a lost or found animal, and give direction as to next steps needed to help reunite animals and owners. Enter and maintain detailed records of all interactions (phone, email, text) into Chameleon software (and other software as required). Accurately enter and/or confirm personal information and animal information for all interactions/contacts into Acuity and Chameleon. Review and make contact with pet owners who submit requests online for an owner surrender appointment. Accurately schedule appointments for owner surrender appointments and found animal drop-offs by phone, email, or text using Acuity. Wear company uniform shirts and otherwise dress appropriately and professionally to project a positive image to the public, following the current TAF Uniform Policy each day. Contribute to the efficiency and effectiveness of the organization's service to its customers by offering suggestions and participating as an active member of a work team. Other duties as assigned Education and Experience Requirements: Equivalent to a High School diploma. One (1) year of customer service experience. One (1) year of clerical or administrative experience. License & Certification Requirements: None Required Knowledge and Skills: Knowledge of: Principles and practices of customer service. Basic practices of reviewing person and animal documents for completeness and accuracy. Standard office practices and procedures, including filing and the operation of standard office equipment. Record keeping principles and practices; basic computer applications related to the work. Techniques for dealing effectively and professionally with co-workers and the public, in person, over email, text, and over the telephone. MS Word, MS Excel, Google Chrome, Chameleon, Google Apps, scheduling software, and other basic computer related skills. Correct business English, including spelling, grammar and punctuation. This position may require proficiency in speaking Spanish, as well as English. Proficiency in Spanish is preferred. Skill in: Customer service and telephone etiquette in a high volume setting. Working well under pressure in a very fast paced, stressful environment, while maintaining a calm, helpful, professional manner. Projecting a positive, upbeat and personable demeanor. Attention to detail and multitasking. Gathering and compiling information; preparing accurate reports and summaries. Dealing tactfully and effectively with staff, volunteers and the general public. Understanding and following oral and written directions. Use of business software and associated computer hardware. Communicating effectively in oral and written forms. Working without close supervision in standard work situations. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Communicating, relating and interacting with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained. Working Conditions and Physical Effort: Physical ability and mobility to work in a typical office environment. Strength to lift and/or move materials weighing up to 10 pounds frequently, 25 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Team Members are continuously exposed to animals, animal waste, pet dander, peanut butter, cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures. All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding customer service, and accept responsibility for maintaining our culture of philanthropy. This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job. I have read and understand the above to be a general description of the duties, physical demands and occupational exposures of the position for which I am being hired.

FLSA: Non-Exempt (hourly) REVISED: 07/24/2025 REPORTS TO: Pet Support Services Supervisor REVIEWED: 03/29/2025 SUPERVISES: None Responsible for community relations and animal related social services, communicating through the use of phone, email, and text messaging. These communications involve but are not limited to scheduling appointments, instructing finders of found animals, assisting owners who have lost their pet, answering general questions, providing counseling for pet owners, making referrals to programs, providing educational material, and maintaining detailed records of all interactions. Essential Duties and Responsibilities: Represent The Animal Foundation in a professional, polite, and enthusiastic manner. Communicate in a professional, respectful manner verbally, as well as in writing through emails, text messages, memos, and other documents to support the operations of the department. Provide information, assistance, and direction in a respectful, kind, helpful manner to internal and external customers/staff as required. Answer incoming phone calls. Return any voicemail messages, emails, or text messages throughout the work day and make follow-up calls, prior to leaving at the end of the day. Answer customers' questions and provide accurate information about The Animal Foundation's policies and procedures, while attempting to meet the specific needs of each guest. Have conversations with pet owners regarding options for rehoming or surrendering their animals, which can be very emotional, and must be handled with understanding and empathy. Provide counseling, information and resources to pet owners in an effort to help them keep their pet in their home (including the KEPPT program “Keeping Every Person & Pet Together). Assist pet owners with requests for supplies such as food, litter, veterinary services, pet deposits etc. to prevent owner surrenders. Provide recommendations and referrals to both internal and external programs or organizations in an effort to assist pet owners. Advise the public on how to report a lost or found animal, and give direction as to next steps needed to help reunite animals and owners. Enter and maintain detailed records of all interactions (phone, email, text) into Chameleon software (and other software as required). Accurately enter and/or confirm personal information and animal information for all interactions/contacts into Acuity and Chameleon. Review and make contact with pet owners who submit requests online for an owner surrender appointment. Accurately schedule appointments for owner surrender appointments and found animal drop-offs by phone, email, or text using Acuity. Wear company uniform shirts and otherwise dress appropriately and professionally to project a positive image to the public, following the current TAF Uniform Policy each day. Contribute to the efficiency and effectiveness of the organization's service to its customers by offering suggestions and participating as an active member of a work team. Other duties as assigned Education and Experience Requirements: Equivalent to a High School diploma. One (1) year of customer service experience. One (1) year of clerical or administrative experience. License & Certification Requirements: None Required Knowledge and Skills: Knowledge of: Principles and practices of customer service. Basic practices of reviewing person and animal documents for completeness and accuracy. Standard office practices and procedures, including filing and the operation of standard office equipment. Record keeping principles and practices; basic computer applications related to the work. Techniques for dealing effectively and professionally with co-workers and the public, in person, over email, text, and over the telephone. MS Word, MS Excel, Google Chrome, Chameleon, Google Apps, scheduling software, and other basic computer related skills. Correct business English, including spelling, grammar and punctuation. This position may require proficiency in speaking Spanish, as well as English. Proficiency in Spanish is preferred. Skill in: Customer service and telephone etiquette in a high volume setting. Working well under pressure in a very fast paced, stressful environment, while maintaining a calm, helpful, professional manner. Projecting a positive, upbeat and personable demeanor. Attention to detail and multitasking. Gathering and compiling information; preparing accurate reports and summaries. Dealing tactfully and effectively with staff, volunteers and the general public. Understanding and following oral and written directions. Use of business software and associated computer hardware. Communicating effectively in oral and written forms. Working without close supervision in standard work situations. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Communicating, relating and interacting with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained. Working Conditions and Physical Effort: Physical ability and mobility to work in a typical office environment. Strength to lift and/or move materials weighing up to 10 pounds frequently, 25 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Team Members are continuously exposed to animals, animal waste, pet dander, peanut butter, cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures. All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding customer service, and accept responsibility for maintaining our culture of philanthropy. This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job. I have read and understand the above to be a general description of the duties, physical demands and occupational exposures of the position for which I am being hired.