Registration Representative jobs at AdventHealth - 100 jobs

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day-Weekend (United States of America) Address: 1223 GATEWAY DR City: MELBOURNE State: Florida Postal Code: 32901 Job Description: Schedule: Full Time Shift: Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: * Week A: Mon & Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 2pm-8pm Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. Knowledge, Skills, and Abilities: * Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. * Ability to operate a computer, copier, fax, and scanner. * Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. * Ability to request and collect co-pays and outstanding balances. * Demonstrates exceptional customer service/patient experience skills. * Aptitude for strong organizational skills, ability to multi-task. * Ability to work with people of various backgrounds. * Ability to meet departmental goals and objectives. * Proficiency with Microsoft Office Suite (Outlook, Word, Excel). * Working knowledge of EMR systems. * Phlebotomy skills (Preferred). * Knowledge of employee health clinic environment (Preferred). * Previous use of an EMR (Preferred). * General knowledge of medical terminology, coding/billing (Preferred). Education: * High School Grad or Equiv [Required] Field of Study: * in business, education, Health Services Administration, or related field Work Experience: * Previous customer service experience [Preferred] * Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] Licenses and Certifications: * Cardiopulmonary Resuscitation (CPR) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - **************************** Pay Range: $15.69 - $25.10 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

The Insurance Verification Specialist 1, under general supervision, provides patients, physicians and internal hospital personnel with insurance benefit information. This position ensures timely verification of insurance benefits and financial clearance which has a direct impact to the organization?s reimbursement from payers for patient accounts that are scheduled and unscheduled. ESSENTIAL FUNCTIONS OF THE ROLE Performs financial clearance of patient accounts by verifying insurance eligibility and benefits and ensuring all notifications and authorizations are completed within the required timeframe. Completes appropriate payor forms related to notification and authorization. Coordinates the submission of clinical documentation from physicians to payers for authorization needs. Calculates accurate patient financial responsibility. Communicates timely with Utilization Review, and collaborates effectively with physician and facility staff to ensure financial clearance of the patient?s account prior to scheduled or unscheduled service during the patient?s hosptial stay. Interprets complex payer coverage information including, but not limited to, network participation status with provider, limited plan coverage and inactive benefits. Documents systems according to the Insurance Verification guidelines to assure accurate and timely reimbursement. KEY SUCCESS FACTORS 1 year of healthcare or customer service experience preferred. Must have the ability to consistently meet performance standards of production, accuracy, completeness and quality. Ability to understand and adhere to payer guidelines by plan and service type. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health and/or suffering patients in addition to life or death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing and computer navigational skills. Basic computer skills and Microsoft Office. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience

The Billing Representative is responsible for the timely submission of hospital or professional claims to Payers including but not limited to Medicare, Medicaid, Managed Medicare, Managed Medicaid, Managed Care, Commercial, Workers Compensation and Champus/Tricare. ESSENTIAL FUNCTIONS OF THE ROLE Perform code and demographic audits on paper and electronic claims for accuracy utilizing the billing scrubber, payer edits and custom edits. Communicate specific problems or concerns to Manager as appropriate. Review electronic claims transmission reports and resolves electronic claims submission (ECS) rejections by making corrections in system, and resubmitting for payment. Request or post charge corrections and appropriate credit and debit adjustments to patient accounts. Correct patient demographic information when new/correct information is received. Review claims for accuracy and completeness and obtain any missing information. Work rejected claims utilizing compliant and ethical billing practices. Identify and bill secondary or tertiary insurances as needed. Performs other duties as assigned or requested. KEY SUCCESS FACTORS BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience

The Billing Representative is responsible for the timely submission of hospital or professional claims to Payers including but not limited to Medicare, Medicaid, Managed Medicare, Managed Medicaid, Managed Care, Commercial, Workers Compensation and Champus/Tricare. **Salary** _The pay range for this position is $31,616(entry-level qualifications) - $45,424(highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience._ **ESSENTIAL FUNCTIONS OF THE ROLE** Perform code and demographic audits on paper and electronic claims for accuracy utilizing the billing scrubber, payer edits and custom edits. Communicate specific problems or concerns to Manager as appropriate. Review electronic claims transmission reports and resolves electronic claims submission (ECS) rejections by making corrections in system, and resubmitting for payment. Request or post charge corrections and appropriate credit and debit adjustments to patient accounts. Correct patient demographic information when new/correct information is received. Review claims for accuracy and completeness and obtain any missing information. Work rejected claims utilizing compliant and ethical billing practices. Identify and bill secondary or tertiary insurances as needed. Performs other duties as assigned or requested. **KEY SUCCESS FACTORS** **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Insurance Verification Specialist 1, under general supervision, provides patients, physicians and internal hospital personnel with insurance benefit information. This position ensures timely verification of insurance benefits and financial clearance which has a direct impact to the organization?s reimbursement from payers for patient accounts that are scheduled and unscheduled. **ESSENTIAL FUNCTIONS OF THE ROLE** Performs financial clearance of patient accounts by verifying insurance eligibility and benefits and ensuring all notifications and authorizations are completed within the required timeframe. Completes appropriate payor forms related to notification and authorization. Coordinates the submission of clinical documentation from physicians to payers for authorization needs. Calculates accurate patient financial responsibility. Communicates timely with Utilization Review, and collaborates effectively with physician and facility staff to ensure financial clearance of the patient?s account prior to scheduled or unscheduled service during the patient?s hosptial stay. Interprets complex payer coverage information including, but not limited to, network participation status with provider, limited plan coverage and inactive benefits. Documents systems according to the Insurance Verification guidelines to assure accurate and timely reimbursement. **KEY SUCCESS FACTORS** 1 year of healthcare or customer service experience preferred. Must have the ability to consistently meet performance standards of production, accuracy, completeness and quality. Ability to understand and adhere to payer guidelines by plan and service type. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health and/or suffering patients in addition to life or death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing and computer navigational skills. Basic computer skills and Microsoft Office. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day-Weekend (United States of America) **Address:** 1223 GATEWAY DR **City:** MELBOURNE **State:** Florida **Postal Code:** 32901 **Job Description:** **Schedule:** Full Time **Shift** : Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: + Week A: Mon & Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 2pm-8pm Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. **Knowledge, Skills, and Abilities:** - Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. - Ability to operate a computer, copier, fax, and scanner. - Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. - Ability to request and collect co-pays and outstanding balances. - Demonstrates exceptional customer service/patient experience skills. - Aptitude for strong organizational skills, ability to multi-task. - Ability to work with people of various backgrounds. - Ability to meet departmental goals and objectives. - Proficiency with Microsoft Office Suite (Outlook, Word, Excel). - Working knowledge of EMR systems. - Phlebotomy skills (Preferred). - Knowledge of employee health clinic environment (Preferred). - Previous use of an EMR (Preferred). - General knowledge of medical terminology, coding/billing (Preferred). **Education:** - High School Grad or Equiv [Required] **Field of Study:** - in business, education, Health Services Administration, or related field **Work Experience:** - Previous customer service experience [Preferred] - Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] **Licenses and Certifications:** - Cardiopulmonary Resuscitation (CPR) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $15.69 - $25.10 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** HFCC Brevard **Schedule:** Full time **Shift:** Day-Weekend **Req ID:** 150700681

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Night (United States of America) **Address:** 2500 HARBOR BLVD **City:** PORT CHARLOTTE **State:** Florida **Postal Code:** 33952 **Job Description:** + **Hours: 3/12's 7p-7a including every other weekend** + Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. + Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. + Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. + Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. + Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. **Knowledge, Skills, and Abilities:** - Mature judgement in dealing with patients, physicians, and insurance representatives - Working knowledge of Microsoft programs and familiarity with database programs - Ability to operate general office machines such as computer, fax machine, printer, and scanner - Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion - Ability to communicate professionally and effectively, both verbally and written - Ability to adapt in ever-changing healthcare environment - Ability to follow complex instructions and procedures, with a close attention to detail - Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies - Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties - Knowledge of computer programs and electronic health record programs - Basic knowledge of medical terminology - Exposure to insurance benefits; ability to decipher insurance benefit information - Bilingual - English/Spanish - Experience in Customer Service related field - Exceptional customer service skills - Advanced understanding of insurance knowledge and benefits - Advanced understanding of hospital electronic medical report (EMR) system - Intermediate medical terminology **Education:** - Associate [Preferred] - High School Grad or Equiv [Required] **Field of Study:** - N/A **Work Experience:** - 1+ customer service [Preferred] - 1+ relevant healthcare [Preferred] - 1+ revenue cycle [Preferred] **Additional Information:** - N/A **Licenses and Certifications:** - Certified Healthcare Access Associate (CHAA) [Preferred] - Certified Revenue Cycle Rep (CRCR) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $16.63 - $26.60 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth Port Charlotte **Schedule:** Full time **Shift:** Night **Req ID:** 150734673

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** PRN **Shift:** Day (United States of America) **Address:** 1500 SW 1ST AVE **City:** OCALA **State:** Florida **Postal Code:** 34471 **Job Description:** + Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. + Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. + Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. + Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. + Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. + Collects critical demographic information from patients and confirms insurance details. + Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. + Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. + Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. + Attends department meetings and promotes positive dialogue within the team. + Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. + Performs cashiering functions such as collections and cash reconciliation accurately. + Other duties as assigned. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** High School Grad or Equiv (Required) Certified Healthcare Access Associate (CHAA) - Accredited Issuing Body, Certified Revenue Cycle Rep (CRCR) - Accredited Issuing Body **Pay Range:** $16.63 - $26.60 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth Ocala **Schedule:** Per diem **Shift:** Day **Req ID:** 150660075

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1014 W INTERNATIONAL SPEEDWAY BLVD City: DAYTONA BEACH State: Florida Postal Code: 32114 Job Description: * Participates in departmental performance improvement initiatives. * Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. * Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. * Drives customer service initiatives by creating and owning the patient experience. * Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. The expertise and experiences you'll need to succeed: QUALIFICATION REQUIREMENTS: High School Grad or Equiv (Required) Cardiopulmonary Resuscitation (CPR) - Accredited Issuing Body Pay Range: $15.69 - $25.10 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 1014 W INTERNATIONAL SPEEDWAY BLVD **City:** DAYTONA BEACH **State:** Florida **Postal Code:** 32114 **Job Description:** + Participates in departmental performance improvement initiatives. + Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. + Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. + Drives customer service initiatives by creating and owning the patient experience. + Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** High School Grad or Equiv (Required) Cardiopulmonary Resuscitation (CPR) - Accredited Issuing Body **Pay Range:** $15.69 - $25.10 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth Centra Care **Schedule:** Full time **Shift:** Day **Req ID:** 150660844

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Part time **Shift:** Night (United States of America) **Address:** 250 N ALAFAYA TRL **City:** ORLANDO **State:** Florida **Postal Code:** 32828 **Job Description:** **Schedule:** Part Time **Shift** : Monday-Friday, 745pm-12am (nights) Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** High School Grad or Equiv (Required) Cardiopulmonary Resuscitation (CPR) - Accredited Issuing Body **Pay Range:** $15.69 - $25.10 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth Centra Care **Schedule:** Part time **Shift:** Night **Req ID:** 150662154

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Part time Shift: Night (United States of America) Address: 250 N ALAFAYA TRL City: ORLANDO State: Florida Postal Code: 32828 Job Description: Schedule: Part Time Shift: Monday-Friday, 745pm-12am (nights) Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. The expertise and experiences you'll need to succeed: QUALIFICATION REQUIREMENTS: High School Grad or Equiv (Required) Cardiopulmonary Resuscitation (CPR) - Accredited Issuing Body Pay Range: $15.69 - $25.10 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day-Weekend (United States of America) **Address:** 40219 HIGHWAY 27 **City:** DAVENPORT **State:** Florida **Postal Code:** 33837 **Job Description:** **Schedule:** Full Time **Shift:** Seeking (2) Patient Registration Coordinators to fill the following 2 set schedules, please inform your recruiter on your preference + Team A: Sun 745a-5p, Mon-Tues 745a-8p, Wed 745a-2p + Team B: Wed 2p-8p, Thu-Fri 745a-8p, Sat 745a-5p Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. **Knowledge, Skills, and Abilities:** - Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. - Ability to operate a computer, copier, fax, and scanner. - Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. - Ability to request and collect co-pays and outstanding balances. - Demonstrates exceptional customer service/patient experience skills. - Aptitude for strong organizational skills, ability to multi-task. - Ability to work with people of various backgrounds. - Ability to meet departmental goals and objectives. - Proficiency with Microsoft Office Suite (Outlook, Word, Excel). - Working knowledge of EMR systems. - Phlebotomy skills (Preferred). - Knowledge of employee health clinic environment (Preferred). - Previous use of an EMR (Preferred). - General knowledge of medical terminology, coding/billing (Preferred). **Education:** - High School Grad or Equiv [Required] **Field of Study:** - in business, education, Health Services Administration, or related field **Work Experience:** - Previous customer service experience [Preferred] - Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] **Licenses and Certifications:** - Cardiopulmonary Resuscitation (CPR) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $15.14 - $24.21 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth Centra Care **Schedule:** Full time **Shift:** Day-Weekend **Req ID:** 150720573

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day-Weekend (United States of America) Address: 40219 HIGHWAY 27 City: DAVENPORT State: Florida Postal Code: 33837 Job Description: Schedule: Full Time Shift: Seeking (2) Patient Registration Coordinators to fill the following 2 set schedules, please inform your recruiter on your preference * Team A: Sun 745a-5p, Mon-Tues 745a-8p, Wed 745a-2p * Team B: Wed 2p-8p, Thu-Fri 745a-8p, Sat 745a-5p Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. Knowledge, Skills, and Abilities: * Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. * Ability to operate a computer, copier, fax, and scanner. * Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. * Ability to request and collect co-pays and outstanding balances. * Demonstrates exceptional customer service/patient experience skills. * Aptitude for strong organizational skills, ability to multi-task. * Ability to work with people of various backgrounds. * Ability to meet departmental goals and objectives. * Proficiency with Microsoft Office Suite (Outlook, Word, Excel). * Working knowledge of EMR systems. * Phlebotomy skills (Preferred). * Knowledge of employee health clinic environment (Preferred). * Previous use of an EMR (Preferred). * General knowledge of medical terminology, coding/billing (Preferred). Education: * High School Grad or Equiv [Required] Field of Study: * in business, education, Health Services Administration, or related field Work Experience: * Previous customer service experience [Preferred] * Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] Licenses and Certifications: * Cardiopulmonary Resuscitation (CPR) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - **************************** Pay Range: $15.14 - $24.21 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 3637 US HWY 98 N **City:** LAKELAND **State:** Florida **Postal Code:** 33809 **Job Description:** **Schedule:** Full Time **Shift** : Requires full availability Monday-Friday, 8am-5pm. Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. **Knowledge, Skills, and Abilities:** - Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. - Ability to operate a computer, copier, fax, and scanner. - Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. - Ability to request and collect co-pays and outstanding balances. - Demonstrates exceptional customer service/patient experience skills. - Aptitude for strong organizational skills, ability to multi-task. - Ability to work with people of various backgrounds. - Ability to meet departmental goals and objectives. - Proficiency with Microsoft Office Suite (Outlook, Word, Excel). - Working knowledge of EMR systems. - Phlebotomy skills (Preferred). - Knowledge of employee health clinic environment (Preferred). - Previous use of an EMR (Preferred). - General knowledge of medical terminology, coding/billing (Preferred). **Education:** - High School Grad or Equiv [Required] **Field of Study:** - in business, education, Health Services Administration, or related field **Work Experience:** - Previous customer service experience [Preferred] - Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] **Licenses and Certifications:** - Cardiopulmonary Resuscitation (CPR) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $15.14 - $24.21 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth Centra Care **Schedule:** Full time **Shift:** Day **Req ID:** 150707713

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 3637 US HWY 98 N City: LAKELAND State: Florida Postal Code: 33809 Job Description: Schedule: Full Time Shift: Requires full availability Monday-Friday, 8am-5pm. Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. Knowledge, Skills, and Abilities: * Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. * Ability to operate a computer, copier, fax, and scanner. * Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. * Ability to request and collect co-pays and outstanding balances. * Demonstrates exceptional customer service/patient experience skills. * Aptitude for strong organizational skills, ability to multi-task. * Ability to work with people of various backgrounds. * Ability to meet departmental goals and objectives. * Proficiency with Microsoft Office Suite (Outlook, Word, Excel). * Working knowledge of EMR systems. * Phlebotomy skills (Preferred). * Knowledge of employee health clinic environment (Preferred). * Previous use of an EMR (Preferred). * General knowledge of medical terminology, coding/billing (Preferred). Education: * High School Grad or Equiv [Required] Field of Study: * in business, education, Health Services Administration, or related field Work Experience: * Previous customer service experience [Preferred] * Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] Licenses and Certifications: * Cardiopulmonary Resuscitation (CPR) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - **************************** Pay Range: $15.14 - $24.21 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day-Weekend (United States of America) Address: 1420 E BURLEIGH BLVD City: TAVARES State: Florida Postal Code: 32778 Job Description: Schedule: Full Time Shift: Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: * Week A: Mon & Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm * Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 2pm-8pm Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. Knowledge, Skills, and Abilities: * Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. * Ability to operate a computer, copier, fax, and scanner. * Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. * Ability to request and collect co-pays and outstanding balances. * Demonstrates exceptional customer service/patient experience skills. * Aptitude for strong organizational skills, ability to multi-task. * Ability to work with people of various backgrounds. * Ability to meet departmental goals and objectives. * Proficiency with Microsoft Office Suite (Outlook, Word, Excel). * Working knowledge of EMR systems. * Phlebotomy skills (Preferred). * Knowledge of employee health clinic environment (Preferred). * Previous use of an EMR (Preferred). * General knowledge of medical terminology, coding/billing (Preferred). Education: * High School Grad or Equiv [Required] Field of Study: * in business, education, Health Services Administration, or related field Work Experience: * Previous customer service experience [Preferred] * Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] Licenses and Certifications: * Cardiopulmonary Resuscitation (CPR) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - **************************** Pay Range: $15.69 - $25.10 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day-Weekend (United States of America) Address: 2335 S WASHINGTON AVE City: TITUSVILLE State: Florida Postal Code: 32780 Job Description: Schedule: Full Time Shift: Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: * Week A: Mon & Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm * Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 2pm-8pm Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. Knowledge, Skills, and Abilities: * Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. * Ability to operate a computer, copier, fax, and scanner. * Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. * Ability to request and collect co-pays and outstanding balances. * Demonstrates exceptional customer service/patient experience skills. * Aptitude for strong organizational skills, ability to multi-task. * Ability to work with people of various backgrounds. * Ability to meet departmental goals and objectives. * Proficiency with Microsoft Office Suite (Outlook, Word, Excel). * Working knowledge of EMR systems. * Phlebotomy skills (Preferred). * Knowledge of employee health clinic environment (Preferred). * Previous use of an EMR (Preferred). * General knowledge of medical terminology, coding/billing (Preferred). Education: * High School Grad or Equiv [Required] Field of Study: * in business, education, Health Services Administration, or related field Work Experience: * Previous customer service experience [Preferred] * Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] Licenses and Certifications: * Cardiopulmonary Resuscitation (CPR) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - **************************** Pay Range: $15.69 - $25.10 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day-Weekend (United States of America) **Address:** 2335 S WASHINGTON AVE **City:** TITUSVILLE **State:** Florida **Postal Code:** 32780 **Job Description:** **Schedule:** Full Time **Shift** : Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: + Week A: Mon & Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm + Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 2pm-8pm Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount. **Knowledge, Skills, and Abilities:** - Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. - Ability to operate a computer, copier, fax, and scanner. - Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. - Ability to request and collect co-pays and outstanding balances. - Demonstrates exceptional customer service/patient experience skills. - Aptitude for strong organizational skills, ability to multi-task. - Ability to work with people of various backgrounds. - Ability to meet departmental goals and objectives. - Proficiency with Microsoft Office Suite (Outlook, Word, Excel). - Working knowledge of EMR systems. - Phlebotomy skills (Preferred). - Knowledge of employee health clinic environment (Preferred). - Previous use of an EMR (Preferred). - General knowledge of medical terminology, coding/billing (Preferred). **Education:** - High School Grad or Equiv [Required] **Field of Study:** - in business, education, Health Services Administration, or related field **Work Experience:** - Previous customer service experience [Preferred] - Prior pediatric experience (for Kids Urgent Care Centers) [Preferred] **Licenses and Certifications:** - Cardiopulmonary Resuscitation (CPR) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $15.69 - $25.10 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** HFCC Brevard **Schedule:** Full time **Shift:** Day-Weekend **Req ID:** 150639482