Research Summary. Following comprehensive analysis by the Zippia data science team, we present updated insights on customer service associate salaries by state across the United States:
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California leads with the highest average customer service associate salary at $39,030
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Mississippi ranks lowest, with an average salary for customer service associates of $23,781
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The national average salary for customer service associates is $31,709
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The national hourly wage for customer service associates is $15.24
For further details, you can review the specific methodology.
Overview
In job surveys across various demographics, salary consistently emerges as the most critical factor for many individuals when assessing employment opportunities. Prospective customer service associates often wonder, “How much can I expect to earn in my state?”
While individual salaries can vary based on specific cities and roles, reliable data exists regarding average salaries for customer service associates by state, segmented by experience level. These averages provide a useful benchmark for expected earnings in this field.
Not surprisingly, California remains the state with the highest average salary for customer service associates.
Here’s a brief overview of the top ten states for customer service associate salaries:
Let’s explore how these figures were compiled and present a complete ranking of all states.
Highest-Paid Customer Service Associates By State
| Rank | State | Average Customer Service Associate Salary | 10th Percentile | 90th Percentile |
|---|---|---|---|---|
| 1 | California | $39,030 | $29,000 | $51,000 |
| 2 | Hawaii | $37,564 | $30,000 | $46,000 |
| 3 | Washington | $33,639 | $26,000 | $43,000 |
| 4 | Massachusetts | $33,201 | $25,000 | $42,000 |
| 5 | Arizona | $32,886 | $24,000 | $43,000 |
| 6 | Connecticut | $32,561 | $25,000 | $42,000 |
| 7 | New Jersey | $32,493 | $24,000 | $42,000 |
| 8 | New Hampshire | $32,355 | $25,000 | $41,000 |
| 9 | New York | $32,259 | $24,000 | $42,000 |
| 10 | Oregon | $32,009 | $24,000 | $41,000 |
| 11 | Minnesota | $31,070 | $24,000 | $39,000 |
| 12 | Wisconsin | $29,991 | $23,000 | $38,000 |
| 13 | Illinois | $29,983 | $23,000 | $38,000 |
| 14 | Nevada | $29,946 | $22,000 | $39,000 |
| 15 | Colorado | $29,871 | $22,000 | $38,000 |
| 16 | Delaware | $29,853 | $22,000 | $39,000 |
| 17 | Maryland | $29,542 | $22,000 | $38,000 |
| 18 | Pennsylvania | $29,501 | $22,000 | $38,000 |
| 19 | Michigan | $29,472 | $22,000 | $38,000 |
| 20 | Ohio | $29,075 | $22,000 | $37,000 |
| 21 | Maine | $28,934 | $22,000 | $36,000 |
| 22 | Rhode Island | $28,627 | $22,000 | $37,000 |
| 23 | Kansas | $28,548 | $21,000 | $37,000 |
| 24 | Vermont | $28,545 | $22,000 | $36,000 |
| 25 | Missouri | $28,503 | $21,000 | $37,000 |
| 26 | Texas | $28,331 | $21,000 | $37,000 |
| 27 | Utah | $28,265 | $21,000 | $36,000 |
| 28 | Idaho | $28,260 | $21,000 | $36,000 |
| 29 | Arkansas | $28,180 | $21,000 | $36,000 |
| 30 | Virginia | $27,881 | $21,000 | $36,000 |
| 31 | Iowa | $27,859 | $21,000 | $36,000 |
| 32 | North Dakota | $27,851 | $21,000 | $35,000 |
| 33 | New Mexico | $27,721 | $20,000 | $36,000 |
| 34 | Florida | $27,647 | $20,000 | $37,000 |
| 35 | Tennessee | $27,572 | $21,000 | $36,000 |
| 36 | Alaska | $27,511 | $21,000 | $34,000 |
| 37 | South Carolina | $27,345 | $20,000 | $36,000 |
| 38 | Nebraska | $27,105 | $20,000 | $35,000 |
| 39 | Kentucky | $26,973 | $20,000 | $35,000 |
| 40 | West Virginia | $26,671 | $20,000 | $34,000 |
| 41 | Georgia | $26,530 | $20,000 | $34,000 |
| 42 | North Carolina | $26,497 | $20,000 | $34,000 |
| 43 | Indiana | $26,363 | $20,000 | $34,000 |
| 44 | South Dakota | $26,124 | $20,000 | $33,000 |
| 45 | Wyoming | $25,735 | $19,000 | $33,000 |
| 46 | Montana | $25,727 | $19,000 | $33,000 |
| 47 | Alabama | $25,331 | $19,000 | $33,000 |
| 48 | Oklahoma | $24,886 | $18,000 | $32,000 |
| 49 | Louisiana | $24,842 | $18,000 | $32,000 |
| 50 | Mississippi | $23,781 | $18,000 | $31,000 |
Methodology: Customer Service Associate Salary By State
To accurately assess customer service associate salaries by state, Zippia compiles data from various reputable sources, including the Bureau of Labor Statistics (BLS), the Federal Labor Commission (FLC), and the Office of Personnel Management (OPM). Additionally, this data is complemented by actual salary listings from job postings. The data science team then calculates a weighted average from these inputs to derive the average salary for customer service associates in each state.
Using this methodology, we ranked every state according to the average annual salary, identifying the state with the highest average as the leader in customer service associate compensation.
Customer Service Associate Salary By State FAQs
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Which state offers the highest salary for customer service associates?
California offers the highest salary for customer service associates, with an average compensation of $39,030 per year.
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Which city pays the most for customer service associates?
Richmond, CA provides the highest average salary for customer service associates, at $39,319 annually.
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Which state has the lowest average salary for customer service associates?
Mississippi has the lowest average salary for customer service associates, at $23,781 per year.
Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
