Front Office Manager jobs at Aimbridge Hospitality

? Check out our website. We're hiring immediately! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. Your Opportunity Scion is paving a path in student living and the Customer Experience Manager is vital in delivering exceptional customer service at our larger communities. The CXM will support revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic. Your Benefits FLSA Status Exempt Discretionary annual bonus Paid Time Off Health Insurance Dental Insurance Vision Insurance 401k Matching Paid Maternal Leave Parental Leave Learning reimbursement opportunities Your Responsibilities Staff Development and Leadership Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment. Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies. Property Administration Assist with planning and executing successful annual Turnover processes. Assist with move-in and move-out processes. Facilities & Capital Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments. Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high. Keep a consistent pulse on resident feedback regarding facilities and maintenance needs. Annual Turnover Process Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes. Customer Experience & Sales Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards. Utilize KPIs to report on trends, insights and proactively address issues. Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues. Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property. Oversee all on-campus and in-person marketing events. Execute social media and communication strategies on various platforms to engage customers. Financial Performance Manage promotional material and property incentives meeting marketing and concession budget. The responsibilities listed above are not all inclusive. Qualifications College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination. Ability and willingness to work up to six days per week for necessary level of management coverage. Values and fosters a sensitive and supportive approach to a diverse working and living environment. Commitment to excellence and high standards, with acute attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office and Property Management Systems. Works well with all levels of management. Strong organizational, problem-solving, and analytical skills. Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines. Works well independently and as a member of various teams. What We Require Customer-centric mindset Exceptional written and verbal communicator Brand awareness Marketing and leasing Keen organization and prioritization skills 1+ years' experience working in customer service Relevant Systems and Platforms Entrata (Property Management System) Greenhouse (Applicant Tracking System) Lattice (Performance Management System) Turnable (Electronic Turn board) Microsoft Office Social Media Platforms (Instagram, Tik Tok, Facebook) Operational Details Job location is at the assigned property. Working hours consist of daytime business hours and up to six days per week during peak times. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities. IND2 #wearehiring #werehiring

Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern. Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions. Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together . We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence. POSITION SUMMARY: POSITION ESSENTIAL FUNCTIONS Welcome guests with genuine warmth and a highly personalized approach, using guest preferences when applicable Lead by example during check-in and check-out, ensuring each interaction reflects hotel standards of excellence. Follow all check in and check out touch point standards and verbiages Assist in handling guest requests and resolving concerns promptly and empathetically to elevate satisfaction, following all stablished SOP's and noting profiles. Provide further guest follow up as needed, specially in the absence of the Manager Support the coordination and accuracy of room assignments and rooming lists, especially for groups and VIPs. Ensure special requests, guest profiles, and billing preferences are consistently and correctly documented. Provide ongoing, hands-on training and mentorship for front desk team members, especially in brand standards, systems (e.g., Opera PMS, Alice, Open Table, Toast), and guest service techniques. Assist in the new hire training for front desk agents and PBX Act as the go-to resource for front desk staff during shift, offering guidance and sharing best practices in partnership with the Manager. Collaborate with other departments to ensure guest needs are anticipated and fulfilled smoothly, as well as ensuring departments are aligned. Monitor lobby presentation, guest traffic flow, and service delivery for opportunities to improve guest touchpoints. When times are slow act as a lobby ambassador and engage with guests as needed and when needed Perform and rotate through all front office shifts and PBX as needed. Support the Front Office team with administrative duties such as billing inquiries, third-party reservations, and amenity coordination. Assist with 3rd party booking review responses and feedback (booking.com and Expedia) Maintain a clean, professional, and organized work environment at all times. Other duties as assigned by management. POSITION REQUIREMENTS High school diploma or equivalent required. Hospitality education or certifications preferred. Minimum of 2 years of front desk experience in hospitality. Prior experience in a lead or training capacity preferred (formal supervision not required). Experience in a luxury hotel environment highly desirable. Proficiency in hotel property management systems (Opera Cloud preferred). Familiarity with Alice, Toast, Open table, etc Ability to handle billing, room assignments, and reservation procedures. Working knowledge of Microsoft Office applications. Exceptional guest service and interpersonal skills. Strong presence and ability to motivate peers. Lead by example Detail-oriented, organized, and efficient under pressure. Ability to manage shifting priorities and guest needs in real-time. Ability to stand and walk for up to 95% of shift. Ability to lift and carry up to 25 lbs occasionally. Frequent bending, reaching, and repetitive tasks. Hotel Granduca Houston operates 24/7. Schedule flexibility, including weekends, holidays, and varying shifts, is required. WORK SHIFT: LOCATION: Houston, TX ABOUT US Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion - not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration. Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references. We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Job Summary The Office Services / Mailroom Supervisor is responsible for overseeing daily operations within the mail, shipping, receiving, and scanning departments. This position ensures that all incoming and outgoing mail and packages are handled efficiently and accurately while maintaining the highest level of customer service. The Supervisor is also responsible for staff training, performance management, vendor coordination, and ensuring compliance with company policies and operational standards. This role requires a strong leader who can effectively manage multiple priorities, resolve issues promptly, and foster a positive and productive work environment. Key Responsibilities * Collect data and prepare accurate monthly operational reports. * Maintain organized records and files for all mailroom and shipping activities. * Train, monitor, and discipline employees as necessary to ensure performance standards are met. * Conduct employee appraisals and evaluate performance on a regular basis. * Interview candidates for open positions and assist with the hiring process. * Demonstrate strong problem-solving skills and address operational challenges proactively. * Handle difficult or irate customers in a professional and diplomatic manner. * Maintain, review, and update the Site Operations Manual to reflect current procedures. * Manage and update a centralized employee database for mail processing, production reporting, and tracking deliveries and pick-ups. * Educate client staff about available mail, shipping, and office services. * Liaise with vendors on behalf of the client and maintain strong vendor relationships. * Review departmental charges and post client chargebacks accurately. * Review and code courier invoices for processing and approval. * Ensure priority handling of all accountable deliveries, including messenger packages. * Maintain all mailroom and shipping equipment in good working order; perform basic key-operator maintenance. * Provide prompt and thorough follow-up (verbal and written) on any lost, delayed, or service-related package issues. * Oversee inventory management and distribution of client office supplies. * Act as the primary point of contact with the client and attend meetings as required. * Keep the Operations Manager informed of operational efficiencies, challenges, and areas for improvement. * Resolve interpersonal conflicts among staff and promote teamwork and collaboration. * Perform other duties as assigned to support departmental goals and client satisfaction. Qualifications * Strong working knowledge of mail, shipping, receiving, and scanning operations. * Excellent administrative, organizational, and computer skills. * Proficient in USPS, UPS, and other shipping software. * Demonstrated leadership skills with the ability to set priorities, motivate, and develop staff. * Excellent written and verbal communication skills. * Exceptional customer service and interpersonal abilities. * Proven problem-solving and analytical skills. * Ability to multi-task and adapt to changing priorities in a fast-paced environment. * Must be capable of performing the duties of subordinates when necessary. * Must be able to lift up to 50 pounds. * Flexible, dependable, and team-oriented with a strong focus on service excellence.

No Agencies or Recruiters- Direct Applicants Only The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners. Under the direction of the Area Warranty Manager, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform. Responsibilities * Perform minor repairs such as tightening door knobs or adjusting sprinklers.• Conduct in-person homeowner assessments and inspections of warranty claims• Coordinate and schedule all repairs with contractors and homeowners• Communicate scheduled appointment times with homeowners, vendors and trades• Follow up, inspect and insure completion of all repairs are completed• Manage trades to completion of service requests to homeowner's satisfaction; Determine trade accountability for back charge purposes• Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable• Manage a budget; Request EPO's, Sign invoices weekly for vendor payment• Handle multiple tasks, as well as projects within designated timeframes• Possess the ability to say "no" and overcome objections in a professional manner• Follow applicable protocols and processes necessary for workflow• File and manage closed tickets for bonus and accounting purposes• Establish and maintain positive customer relationships, internally and externally• Conduct a quality assurance check on a completed home Supervision of Others: N/A Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: This is an exempt position as the candidate must be able to make independent decisions in regards to matters of significance to the company. Qualifications Education: • Bachelor's degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years' experience with a homebuilder is preferred.• Highly customer-service oriented.• Computer or tablet literate • Knowledge of MS Office or BuildPro is preferred Experience: • Previous experience in the home building industry is preferred. Previous experience in a customer service environment & preferable some home repair experience is helpful. Competencies:• This individual needs to be reliable, energetic and someone that the homeowners and service team can trust to see that calls are completed both timely and correct. • This individual must be able to multi-task and possess effective communication skills. Physical Requirements: Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime. Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. Location: Construction Field Position; Trophy Signature Homes We are not taking resumes from recruiters at this time. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Job DescriptionSalary: Who We Are At Vie Management, we cultivate a workplace where innovation thrives, and every employees ideas are valued and put into action. While we embrace a structured, team-oriented environment, we also encourage creativity, self-discipline, and an entrepreneurial mindset. Our commitment to diversity and inclusion enables us to attract and retain top talent, leveraging our teams unique perspectives to drive innovation and create exceptional living experiences. By fostering collaboration and embracing new ideas, we continue to redefine modern living. We are looking for a Guest Relations Manager who is passionate about hospitality, resident satisfaction, and operational excellence. In this role, you will lead efforts to create an upscale, community-driven living experience while ensuring seamless day-to-day operations. If you thrive in a fast-paced setting, excel at building relationships, and take a proactive approach to service, we want to hear from you! Un jour dans la vie de (A day in the life of) Guest Relations & Upscale Service: Greet and welcome guests in a professional, friendly, and courteous manner to create a lasting positive impression. Provide an upscale guest service experience by anticipating resident needs and ensuring a seamless living environment. Serve as a point of contact for residents, addressing concerns promptly and professionally to enhance satisfaction. Conduct regular follow-ups with residents regarding maintenance requests, special occasions, and general concerns. Implement strategies to improve guest engagement and foster a sense of community. Operational Oversight & Housekeeping Collaboration: Work closely with housekeeping and maintenance teams to ensure cleanliness, functionality, and overall excellence of common areas and residential units. Conduct regular property walks to assess the condition of amenities, hallways, and residential units, ensuring they meet upscale standards. Coordinate with maintenance to schedule repairs, inspections, and preventative maintenance efforts. Oversee housekeeping standards for move-in readiness, model apartments, and guest common areas. Ensure all service requests are handled promptly, communicating timelines and follow-ups with residents. Team Leadership & Performance Management: Direct the hiring, training, and performance evaluation of customer experience staff to maintain a high level of service. Provide ongoing coaching and support to staff, ensuring they align with company values and guest service expectations. Supervise daily operations to maintain efficiency and ensure a seamless experience for residents. Foster teamwork between customer experience, housekeeping, and maintenance teams to optimize guest satisfaction. Resident Perks Program & Community Engagement: Develop, maintain, and enhance the Resident Perks program to drive resident satisfaction and retention. Organize and execute resident events to encourage community involvement and positive resident interactions. Engage in community outreach to build brand awareness and strengthen relationships with local businesses. Gather and analyze resident feedback to implement improvements in guest service offerings. Marketing & Leasing Support: Collaborate with the Marketing Department to create engaging content for social media and promotional campaigns. Assist in developing marketing plans that align with business objectives and drive leasing efforts. Support leasing activities, including resident inquiries, unit tours, and lease renewals. Maintain an updated Renewal Log and ensure proactive communication with residents regarding lease extensions. Compliance & Property Standards: Stay informed on fair housing laws and ensure compliance in all resident interactions. Monitor and enforce community policies, ensuring residents adhere to guidelines that contribute to a respectful and well-maintained environment. Conduct routine inspections to uphold the highest quality standards in residential units and shared spaces. Property Management Assistance: Assist the General Manager with property management duties, including inspections, reporting, and operational oversight. Take on leadership responsibilities in the GMs absence to ensure continued smooth operations. Maintain clear communication across departments to enhance efficiency and resident experience. Administrative & Communication Responsibilities: Answer all incoming phone calls professionally and direct them appropriately. Perform timely and accurate data entry of resident information in property management systems (Entrata or equivalent). Conduct customer service calls and surveys to assess resident satisfaction and implement improvements. Provide detailed reports and recommendations to improve guest service, operations, and property maintenance. Who you are Audacious, Adventurous, Bold, and Enthusiastic Health-conscious and active Connected and sociable Accessible and charitable Diverse and unique Must have abilities - Natural Credibility and Leadership Skills - Diversity of experience through Hospitality, sales, operations, development, and Student Housing Energetic and Supportive Entrepreneurial spirit; go-getter Ability to Communicate Open, honest, gives and receives feedback; expresses ideas and thoughts Empathetic Kind; treat others fairly Ability to Make Tough Decisions Problem solver, provokes thought, and moves quickly towards action Qualifications Minimum 3 years of management experience in Hospitality, Resort, or Property Management Sales and business development experience Experience with Microsoft Office (word, excel, PowerPoint) Experience with Entrata preferred Field management, experiential marketing, sales, marketing, business development Managing integrated marketing campaigns from inception to completion

Why us? Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allenwho co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotelacknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as apivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 squarefeet of meeting space, a signature restaurant, Rosalie, ahidden speakeasy, alocal Grab and go concept, Good2GO, abundant green space.As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. Byproviding genuine service we build relationships with our guests and value for our shareholders, and wecreate unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leadersdo. That's whywe welcome risk takers and creative spirits alike. No matter your daily role, Sagerecognizes that your success is about more than the work you do-it's really about who you are, whichis why we invest in your personal and professional growth. We hope youconsider joining us! Job Overview Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. + Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. + Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. + Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. + Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. + Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent experience. Experience 1 or more full years employment experience in a related position with this company or other organization(s). Knowledge/Skills + Requires understanding of all hotel front office procedures. + Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. + Requires supervision/management skills. + Ability to communicate information and hotel services to management and guests. Second language may be required. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to communicate in person and on telephone frequently. + Ability to read written communiqués, analyzing reports and seeing monochrome computer screen. + Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. + Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. + Continuous standing 90% of time -communicating with guests. + No climbing required. No driving required. + Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. + Continuous standing -80% of shift. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% ID: _2025-29852_ Position Type: _Regular Full-Time_ Property : _C. Baldwin Houston_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ _Address_ : _400 Dallas Street_ _City_ : _Houston_ _State_ : _Texas_ EOE Protected Veterans/Disability

Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization. About the Role The Office Manager serves as the face and first impression of The Howard Hughes Corporation for all internal and external clients. In this role, the office manager is responsible for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency. The ideal candidate for this role maintains the utmost professionalism, superior customer service, is able to anticipate needs for all office events and is able to manage ad hoc projects as needed. What You Will Do * Performs high-level contracting & administrative work, including frequent complex and confidential clerical work organizing, scheduling, coordinating, researching, compiling, exchanging and analyzing information. * Participates in administrative support functions such as budgeting or creating and maintaining spreadsheet tracking reports. * Schedules meetings/conference calls and appointments, makes travel arrangements, as needed. * Manage access badges for our office, parking garage, and fitness center in a timely manner. * Manage vendor relationships for office equipment, workplace supplies, and coordinates with property management organization. * Manage month-end billing including invoice reconciliation, maintenance of daily transaction records, collection, processing of payments, and working with accounting department. * Update and distribute phone extension list as required. * Update office floorplan/maps and parking as required. * Contacts are with executives, managers, other employees and customers mainly to assist with information exchange, problems and requests. * On an as needed basis, may provide administrative support to various departments in the Corporate Office. * Ensure front desk, lobby, kitchen, break rooms and all other common areas maintain professional appearance. Keep traffic flowing in the lobby (deliveries, people waiting for meetings, answering questions, etc.) * Serve as the first point of contact for all visitors and direct them to the person or people they are scheduled to meet. * Proactively manages all logistics and partners with support staff to ensure all critical business meetings have a VIP experience throughout. * Supervise porter staff. * Partners with receptionist and support teams to develop efficiencies to support executive and employees in-office experience. * Maintain calendars for all conference rooms and proactively resolves and schedule conflicts. Partners with IT to ensure all AV needs are met. * Answer incoming phone calls and direct to appropriate person or department; screen incoming phone calls as appropriate and transfer as necessary. * Prepare overnight/courier deliveries as requested. * Liaison with property management for maintenance requests and building needs. * Coordinate meetings and other office events as requested. * Other general administrative duties as assigned. ABOUT YOU * Associates or undergraduate degree preferred. * Minimum of five years of administrative or office management experience * Punctual. * Maintain a professional appearance at all times. This person is often the first impression of our company for clients, government officials and guests. * Strong writing skills. * Professional interaction with clients and vendors. * Build positive working relationships with employees at all levels within the organization. * Self-starting and resourceful; able to work efficiently with limited information. * Able to effectively multi-task and handle multiple projects. * Exercise sound judgment when making decisions and willing to ask if unsure. * Able to meet deadlines as necessary. * Effectively work with minimal supervision. * Strong attention to detail. * Exceptional communication skills, both verbal and written. * Good problem solver/creative thinker. * "Can-do" attitude and proactive. * Highly proficient in MS office applications: Outlook, Word, Excel, Power Point. * Learn other technologies as needed (Coupa, Salesforce, access badge system, etc.) Benefits Built for You At Howard Hughes Communities, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness-social, emotional, financial, and physical. * Competitive 401k plan * Generous PTO policy * Premium medical, dental, and vision coverage * Voluntary benefits for unexpected life events * Student loan assistance and stipends to assist with lifelong learning About Howard Hughes Communities Howard Hughes Communities develops, owns, and operates the nation's premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands, Bridgeland, and The Woodlands Hills in Greater Houston; Summerlin in Las Vegas; Teravalis in Greater Phoenix; Ward Village in Honolulu; and Merriweather District in Columbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more at communities.howardhughes.com. NOTICE TO THIRD-PARTY AGENCIES Please note that Howard Hughes Communities does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Howard Hughes Communities will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Howard Hughes Communities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Communities.

The Front Desk Supervisor is responsible for professional, effective and efficient handling of all residents' requests and needs upon entering the community/building. The Front Desk Supervisor oversees the Front Desk Attendants, and ensures they are satisfactorily fulfilling their responsibilities. The Front Desk Supervisor provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities Provides alternate assistance with on duty personnel as needed and covers desk shifts when needed. Develops the skillset and knowledge needed to perform all responsibilities of the Front Desk Attendant when coverage is . Ensures front lobby and front of building are always at top visual quality. Keeps track of activity logs and incident reports, records, and forms for the Property Manager's daily review. Escalates concerns/issues to Property Manager for immediate resolve when necessary. Process work orders as needed. Monitors Emergency Response System and responds in a timely and efficient manner. Monitors and controls Electronic Security Control Systems if applicable. Ensures all safety precautions and procedures are followed while performing duties. Provides training for all newly hired Front Desk Attendants and ensures they are completing tasks in alignment with expectations. Other duties and responsibilities as assigned. Supervisory Responsibilities Directly manage team of Front Desk Attendants and/ or Concierge. May manage other positions dependent on site/ location. Carry out supervisory responsibilities in accordance with Castle's policies and applicable laws. Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or equivalency required. 2+ years years of administrative or hospitality experience. Previous experience in Customer Services . Skills and Abilities Proficient with Microsoft Office Suite or related software. Excellent verbal and written communication skills to receive and exchange ideas and information. Excellent interpersonal and conflict resolution skills. Must possess high attention to detail and organizational skills. Strong analytical and problem-solving skills. Strong working knowledge of customer service principles and practices. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Ability to act with integrity, professionalism, and confidentiality. Multiple language fluency is desirable, but not necessary. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift 15lbs. following appropriate safety procedures. Ability to: Work in an upright standing position for long periods of time. Walk and climb stairs. Easily navigate the property/building as to meet the job functions. Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, feel objects and equipment. Reach with hands and arms. Repeat various motions with wrists, hands and fingers. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to stoop and bend. Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

No Agencies or Recruiters- Direct Applicants Only The Community Warranty Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners. Under the direction of the Area Warranty Manager, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform. Responsibilities • Perform minor repairs such as tightening door knobs or adjusting sprinklers. • Conduct in-person homeowner assessments and inspections of warranty claims • Coordinate and schedule all repairs with contractors and homeowners • Communicate scheduled appointment times with homeowners, vendors and trades • Follow up, inspect and insure completion of all repairs are completed • Manage trades to completion of service requests to homeowner's satisfaction; Determine trade accountability for back charge purposes • Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable • Manage a budget; Request EPO's, Sign invoices weekly for vendor payment • Handle multiple tasks, as well as projects within designated timeframes • Possess the ability to say "no" and overcome objections in a professional manner • Follow applicable protocols and processes necessary for workflow • File and manage closed tickets for bonus and accounting purposes • Establish and maintain positive customer relationships, internally and externally • Conduct a quality assurance check on a completed home Supervision of Others: N/A Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: This is an exempt position as the candidate must be able to make independent decisions in regards to matters of significance to the company. Qualifications Education: • Bachelor's degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years' experience with a homebuilder is preferred. • Highly customer-service oriented. • Computer or tablet literate • Knowledge of MS Office or BuildPro is preferred Experience: • Previous experience in the home building industry is preferred. Previous experience in a customer service environment & preferable some home repair experience is helpful. Competencies: • This individual needs to be reliable, energetic and someone that the homeowners and service team can trust to see that calls are completed both timely and correct. • This individual must be able to multi-task and possess effective communication skills. Physical Requirements: Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime. Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. Location: Construction Field Position; Trophy Signature Homes We are not taking resumes from recruiters at this time. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Job DescriptionRidge Contriction is hiring an Office/Bookkeeper Manager for its corporate office in Dallas. Apply Today! **Ridge uses Summit Property Management for recruitment services, though the companies are not affiliated. Office Manager Ridge Construction Company is seeking an organized, proactive, and detail-oriented Office Manager to oversee critical administrative and communication functions. The Office Manager will serve as the backbone of our operations, ensuring seamless coordination among team members, accurate financial tracking, up-to-date contracts and insurance, and current job schedules. This role requires excellent communication skills, proficiency in office software, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities: 1. Team Communication and Coordination: - Act as the central point of contact for internal and external communications, ensuring clear and timely information flow between field crews, project managers, subcontractors, and the owner. - Schedule and facilitate team meetings, preparing agendas and distributing minutes to keep everyone aligned on project updates and company goals. - Maintain a shared communication platform (e.g., email, Slack, or project management software) to distribute updates, announcements, and critical documents. - Relay urgent updates from the field to relevant team members and ensure issues are escalated promptly. 2. Job Cost Tracking and Spreadsheets: - Populate and maintain accurate job cost spreadsheets, tracking labor, materials, equipment, and subcontractor expenses for each project. - Collaborate with project managers to reconcile cost data and ensure alignment with project budgets. - Generate monthly cost reports for the owner, highlighting variances and potential cost-saving opportunities. - Use software (e.g., Excel, QuickBooks, or construction-specific platforms like Procore) to organize and update financial data. 3. Subcontractor Contract Management: - Maintain a master database of subcontractor agreements, ensuring all contracts are current, signed, and stored securely. - Track contract expiration dates and initiate renewals or amendments as needed. - Verify subcontractor compliance with licensing, insurance, and bonding requirements before work begins. - Coordinate with subcontractors to obtain updated documentation and resolve contract-related inquiries. 4. Insurance and Compliance: - Manage the renewal process for all insurance lines, including general liability, workers' compensation, and vehicle insurance. - Work with insurance brokers to obtain quotes, compare coverage options, and secure renewals before expiration. - Maintain accurate records of insurance certificates and ensure subcontractors provide valid certificates of insurance. - Assist with compliance documentation for OSHA, permits, and other regulatory requirements. 5. Job Schedule Management: - Update and distribute project schedules to ensure all team members, subcontractors, and clients are informed of timelines, milestones, and progress. - Collaborate with project managers to input schedule changes, delays, or accelerations into scheduling software (e.g., Microsoft Project, Buildertrend). - Monitor job progress and flag potential scheduling conflicts or resource constraints to the owner and project managers. - Prepare weekly schedule reports for team review, ensuring transparency on project tracking. 6. General Administrative Support: - Manage office operations, including ordering supplies, maintaining equipment, and organizing files (digital and physical). - Handle incoming calls, emails, and inquiries, directing them to the appropriate team member. - Process invoices, purchase orders, and expense reimbursements in coordination with the accounting team. - Assist with preparing bids, proposals, and client presentations as needed. Qualifications: - High school diploma or equivalent; associate's or bachelor's degree in business administration or related field preferred. - 3+ years of office management or administrative experience, preferably in construction or a related industry. - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and construction management software (e.g., Procore, Buildertrend, or QuickBooks). - Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment. - Excellent written and verbal communication skills. - Knowledge of construction processes, terminology, and documentation is a plus. - Ability to work independently and as part of a team, with a proactive and problem-solving mindset. Physical Requirements: - Ability to sit for extended periods, use a computer, and occasionally lift office supplies up to 25 pounds. At Ridge Construction Company, we value teamwork, integrity, and excellence. Join our dynamic team and contribute to building quality projects that make a difference in our community. If you are passionate about construction and possess the skills to lead projects successfully, we encourage you to apply. Powered by JazzHR JRCHt9abvd

←Back to all jobs at Scenic Property Group Assistant Guest Services Manager - Embassy Suites Dallas Love Field Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status Are you a natural leader with a passion for hospitality? Embassy Suites Dallas Love Field is seeking an Assistant Guest Services Manager to join our dynamic team! In this key position, you'll help oversee the day-to-day operations of the Front Office while ensuring that every guest experience is top-notch. If you're ready to take on a management role with a focus on guest satisfaction and team development, we'd love to meet you! What You'll Be Doing As the Assistant Guest Services Manager, you'll work closely with the Guest Services Manager to manage the Front Desk team, oversee guest service operations, and ensure the hotel runs smoothly. You'll supervise all Guest Services and Transportation staff, assist with guest complaints, and represent management in the absence of the Guest Services Manager. You'll also be deeply involved in team training and ensuring the highest standards of service. What We're Looking For Education & Experience: A 2-year college degree (preferred) At least 1 year of supervisory experience in hospitality or a related field Proficiency in Windows, spreadsheets, and word processing A valid driver's license from the applicable state Physical / Schedule Requirements: Ability to stand for extended periods during shifts Light physical work, including occasionally lifting up to 20 lbs Long hours may be required, including weekends and holidays What Makes You a Great Fit You are someone who: Is a strong communicator-able to work with both guests and staff with professionalism and clarity Possesses excellent problem-solving skills and can stay calm under pressure Leads by example with a friendly, courteous, and service-oriented demeanor Is detail-oriented with a commitment to ensuring guest satisfaction Has a strong background in supervising and training teams Has the ability to prioritize and multitask in a fast-paced environment Key ResponsibilitiesGuest Services Leadership Supervise and train Guest Services, Concierge, and Uniformed Services/Transportation teams Address guest complaints, requests, or issues in a timely and professional manner Maintain a friendly, courteous, and attentive environment at the Front Desk at all times Monitor staff performance, providing feedback and coaching to ensure high service standards Assist in guest check-ins and checkouts to ensure seamless and efficient operations Operations & Supervision Oversee Front Desk operations, ensuring all systems are functioning smoothly Handle guest inquiries, concerns, and special requests Enforce hotel policies and ensure that all team members adhere to Standard Operating Procedures (SOPs) Conduct daily briefings with staff to align on priorities, updates, and special guest needs Review logs and reports to monitor guest satisfaction, staff performance, and operational issues Ensure compliance with all cash handling, billing, and credit policies Team Development & Training Assist with staff training and create development plans to improve performance Ensure that new hires are trained on hotel operations, guest service standards, and company policies Lead by example to maintain a high standard of service and professionalism among team members Participate in performance reviews and assist with employee growth and retention Special Guest & VIP Management Oversee special requests for VIP guests, ensuring personalized service and attention to detail Monitor guest satisfaction scores and take proactive measures to enhance the guest experience Block rooms for special groups and ensure all guest needs are met during their stay Why Join Us? At Embassy Suites Dallas Love Field, you're not just joining a hotel you're becoming part of a team that prides itself on delivering exceptional guest service while fostering a collaborative and supportive environment. As an Assistant Guest Services Manager, you'll have the opportunity to grow professionally, develop your leadership skills, and make a lasting impact on both guests and team members. Ready to Lead the Way? If you're a hospitality professional who thrives in a leadership role and is committed to providing outstanding service, apply today to join the Embassy Suites Dallas Love Field team! Please visit our careers page to see more job opportunities.

Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization. About the Role The Employee Experience Manager drives strategies and programs that strengthen the employee experience, foster a positive workplace culture, and support organizational performance. This role leads engagement initiatives, leverages employee feedback to inform action plans, and partners with leaders to create an inclusive, connected, and high-performing workforce. As a successful Employee Experience Manager, you must bring strong relationship-building skills, a strategic mindset, and a passion for creating meaningful employee experiences. You will demonstrate an ability to translate employee insights into actionable programs that strengthen culture, belonging, and performance. You will join a team navigating a fast-paced environment where your passion to engage and inspire employees will support the growth of Howard Hughes Communities business. What You Will Do * Develop and execute employee engagement strategies that enhance connection, culture, and performance. * Lead engagement programs such as the culture and inclusion council, culture-building events, and employee appreciation activities. * Manage employee listening efforts, including surveys, focus groups, and feedback channels, ensuring insights drive action. * Partner with leaders to develop and implement engagement action plans across departments. * Collaborate closely with other Culture & People partners to ensure initiatives are aligned, integrated, and consistent with overall employee experience strategies. * Analyze engagement metrics and trends to recommend improvements that support retention and overall employee experience. * Serve as a trusted advisor to leaders on culture, communication, and employee experience best practices. * Coordinate cross-functional initiatives that promote inclusion, belonging, and team effectiveness. * Support internal communications by drafting impactful messaging that support business goals and aligns with engagement priorities and organizational values. * Champion the company's mission and values by embedding them into programs, events, and day-to-day practices. * Continuously evaluate engagement programs and introduce new, innovative approaches to enhance the employee experience. ABOUT YOU * Bachelor's degree or equivalent experience. * 5+ years of experience planning, building, and managing employee experiences, events, and activities, ideally in organizations with over 300 people and with multi-state geographical footprint. * Strong proficiency in project and program management. * Ability to plan and execute complex programs and communications independently. * Strong interpersonal communication skills. Clear communicator and collaborator. * Strong organization and planning skills. Excellent attention to detail. * Proficiency with the Microsoft Office suite (e.g., Outlook, PowerPoint, SharePoint, Excel). * Ability to accommodate a flexible schedule, occasionally working evenings and weekends for assignments or events. * Ability to regionally travel, as needed, for special assignments. * Build positive working relationships with employees at all levels within the organization. * Able to effectively multi-task and handle multiple projects. * Exercise sound judgment when making decisions and willing to ask if unsure. * Strong attention to detail. * Exceptional communication skills, both verbal and written. * Good problem solver/creative thinker. * "Can-do" attitude and proactive. * Learn other technologies as needed (Coupa, Salesforce, access badge system, etc.) Benefits Built for You At Howard Hughes Communities, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness-social, emotional, financial, and physical. * Competitive 401k plan * Generous PTO policy * Premium medical, dental, and vision coverage * Voluntary benefits for unexpected life events * Student loan assistance and stipends to assist with lifelong learning About Howard Hughes Communities Howard Hughes Communities develops, owns, and operates the nation's premier large-scale master planned communities and mixed-use developments. Our award-winning portfolio includes The Woodlands, Bridgeland, and The Woodlands Hills in Greater Houston; Summerlin in Las Vegas; Teravalis in Greater Phoenix; Ward Village in Honolulu; and Merriweather District in Columbia, Maryland. Strategically positioned to meet and accelerate development based on market demand, we offer one of the strongest real estate platforms in the country. Learn more at communities.howardhughes.com. NOTICE TO THIRD-PARTY AGENCIES Please note that Howard Hughes Communities does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Howard Hughes Communities will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Howard Hughes Communities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Communities.

Job Details 619 - Southlake Hilton - Southlake, TX Full Time AnyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement. Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out. Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system. Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard. Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment. Be familiar and able to perform duties on all shifts, including Night Audit and PBX. Manager on Duty (MOD) in absence of Front Office Manager Turns in all lost and found items and all guest room keys. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by management. Qualifications KNOWLEDGE, SKILLS & ABILITIES Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Two years combined prior front desk and supervisor experience. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Standing 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Full-time Description and Galleria Dallas Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. Since its founding in 1992, the company has been dedicated to transforming communities by creating vibrant, community-focused spaces. The Guest Services Manager will be a key part of our team at Galleria Dallas, a premier mixed-use shopping and entertainment destination. With over 200 retailers and restaurants, the Galleria is a vibrant hub for the community and a top destination for visitors. Overview: The Guest Services Manager is a full-time, professional position that reports to the Director of Marketing. This role is responsible for overseeing and improving all guest services, managing the Guest Services team, and ensuring a premier experience for all mall visitors. The manager also plays a key role in promoting the mall as a top-tier destination for tourists and locals. Job Type & Schedule: This is a full-time, salaried position. The standard schedule includes working Saturdays with a day off during the week, and may also include evenings and some holidays. Key Responsibilities Team & Program Management: Lead a team of up to 15 Guest Services staff, providing supervision, training, and performance management. Develop and oversee programs such as gift cards, luggage/package check, and concierge services. Service Delivery: Oversee curbside delivery, assistance to guest vehicles, and internal food and retail deliveries to tenants, hotel guests, and office tower employees. Ensure the team's efficient and clear implementation of all services. Customer Service: Deliver exceptional, "6-star" service to guests. Handle inquiries, complaints, and requests with a positive and professional attitude. Provide personalized recommendations for dining, shopping, and entertainment. Events & Marketing: Assist with the execution of in-center and tenant events, including managing bookings and maximizing revenue for party rooms. Also, oversee the sound setup and coordination for performances such as holiday choirs, the spring music series, and other plaza activities. Reporting & Administration: Maintain accurate records of visitor traffic and service requests. Manage all daily operations at the Guest Services desk, including stroller/wheelchair rentals. Local Expertise: Maintain in-depth knowledge of local attractions, venues, and destinations to provide guests with comprehensive information and assistance. Requirements Experience: A minimum of three years of experience in a hospitality, concierge, or similar customer-facing role. Personal: A positive, professional, and upbeat personality with a passion for delivering outstanding customer service. Technical: Strong computer skills, including proficiency in Microsoft Outlook, Excel, and Word. Communication: Excellent verbal and written communication skills. Multilingual abilities are strongly preferred. Physical: The ability to stand for extended periods and walk long distances. Compensation & Benefits We offer a competitive compensation and benefits package designed to support your health, financial security, and work-life balance. Medical, Dental, & Vision: Coverage through United Healthcare Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance. Paid Leave: Up to 4 weeks of paid maternity leave and 2 weeks of paid paternity leave. 401k: With a company match of 50% on the first 5% of your contributions. Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period. Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days. Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.

←Back to all jobs at Scenic Property Group Front Desk Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status Greet guests warmly and provide a welcoming check-in and check-out experience. Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions. Process reservations, cancellations, and payments accurately. Handle cash, credit, and room charge transactions according to hotel policy. Maintain an organized and clean front desk area. Communicate effectively with housekeeping, maintenance, and management teams to ensure guest satisfaction. Resolve guest issues promptly and professionally, escalating as needed. Verify guest identification, assign rooms, and issue room keys. Follow all hotel policies, procedures, and safety guidelines. Provide excellent customer service to ensure a positive guest experience and encourage repeat business. Please visit our careers page to see more job opportunities.

Job Details Hilton Garden Inn DFW North Grapevine - Grapevine, TX Full TimeDescription Our Front Office Manager: Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions. Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR. Selects or assists in the selection of hotel staff and complete all new hire paperwork. Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Receives and resolves or assists in resolving guest complaints and employee issues. Performs functions of the General Manager in their absence. Covers shifts in all departments as scheduled by the General Manager Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Maintains and implements established Emergency Procedures, assuring the security of guests and monies. Participates in the preparation of the hotels annual budget. Answers inquiries pertaining to hotel policies and services Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines Note: Other duties as assigned by General Manager or Area Director