Front Office Manager jobs at Aimbridge Hospitality - 86 jobs

Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star. Operations Maestro: Keep things running like cl Supervisor, Front Desk, Team Leader, Hotel

Hotel :Hilton Charlotte Airport 2800 Coliseum Centre Drive. Charlotte, NC 28217 Full time. Compensation Range : $19.35-$21.00/hour. Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specif Front Desk, Supervisor

Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay. Front Desk Leader: Motivate, coach, and guide your team to shine. Youll keep st Garden, Front Desk Manager, Manager, Front Desk, Hotel

Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star. Operations Maestro: Keep things running like cl Supervisor, Front Desk, Team Leader, Hotel

Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star. Operations Maestro: Keep things running like cl Supervisor, Front Desk, Suite, Team Leader, Hotel

Hotel : Greensboro Homewood Suites 201 Centreport Drive Greensboro, NC 27409 Full time Compensation Range : $44,000-$50,000 _Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors._ **What's in it for you?** The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. + **Career Growth & Learning** - 40% of our management hires are internal promotions! + **Invest in Your Future** - 401(k) plan with company match. + **Comprehensive Health Coverag** **e** - Medical, dental, and vision insurance options. + **Paid Time Off & Vacation** - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations + **Perks That Fit Your Life** - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. + **Purpose & Impact** - Make a difference through Atrium's community service and volunteer programs. **Job Description** What You Will Do: - Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance. - Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. - Collaborate across departments to deliver seamless service and operational excellence. - Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities. - Maintain brand and cleanliness standards, stepping in to support operations when needed. - Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times. What We Are Looking For: - 2+ years of front desk experience - Because you've seen it all and know how to keep things running smoothly. - 2+ years of supervisory experience - Leadership isn't new to you; you know how to coach, support, and elevate a team. - High school diploma or equivalent - A solid foundation to build on; a degree is a plus but not required. - Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro. - Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift). - Physically able to lift and move as needed - You're hands-on and ready to jump in when the team needs you. What Atrium Leadership Looks Like: - Accountable Achiever - You own your results and celebrate your wins. - Agile Thinker - You adapt quickly and solve problems creatively. - Talent Curator - You grow people, not just teams. - Transparent Leader - You lead with honesty and clarity. - Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do. Why Atrium? Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road." ___________________________________________ Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: ************************************************ Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: **Service** We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. **Perseverance** We will be better today than we were yesterday. **Inclusion** We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. **Respect** We treat others the way we would like to be treated. **Innovation** We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. **Teamwork** Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. **Come grow with us!**

Hotel : Greensboro Homewood Suites201 Centreport DriveGreensboro, NC 27409Full time Compensation Range : $44,000-$50,000 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors. What's in it for you? The Atrium SPIRIT is a belief in the power of Service , Perseverance, Inclusion, Respect, Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. Career Growth & Learning - 40% of our management hires are internal promotions! Invest in Your Future - 401(k) plan with company match. Comprehensive Health Coverage - Medical, dental, and vision insurance options. Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. Purpose & Impact - Make a difference through Atrium's community service and volunteer programs. Job Description What You Will Do: • Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance. • Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. • Collaborate across departments to deliver seamless service and operational excellence. • Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities. • Maintain brand and cleanliness standards, stepping in to support operations when needed. • Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times. What We Are Looking For: • 2+ years of front desk experience - Because you've seen it all and know how to keep things running smoothly. • 2+ years of supervisory experience - Leadership isn't new to you; you know how to coach, support, and elevate a team. • High school diploma or equivalent - A solid foundation to build on; a degree is a plus but not required. • Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro. • Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift). • Physically able to lift and move as needed - You're hands-on and ready to jump in when the team needs you. What Atrium Leadership Looks Like: • Accountable Achiever - You own your results and celebrate your wins. • Agile Thinker - You adapt quickly and solve problems creatively. • Talent Curator - You grow people, not just teams. • Transparent Leader - You lead with honesty and clarity. • Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do. Why Atrium? Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road." ___________________________________________ Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: ************************************************

City, State: Boston, Massachusetts Title: Front Office Manager FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: General Manager Supervises: Front Office Department Pay Range: $60,000 - $70,000 annually Job Summary: The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest satisfaction and operational efficiency. This role works closely with the General Manager to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations. Essential Functions and Duties: * Ensure guests are greeted, checked in, and allocated rooms promptly and courteously. * Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained. * Address guest issues or complaints promptly to ensure guest satisfaction. * Ensure rooms are serviced and maintained to the company's established standards. * Maximize room occupancy within the agreed overbooking policy. * Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping. * Ensure that all guest charges are accurately posted and kept up to date. * Strictly enforce credit control procedures and ensure accounts are balanced daily. * Oversee efficient and speedy check-out procedures. * Ensure that luggage is promptly delivered to and collected from guest rooms. * Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby. * Conduct regular performance appraisals for front office staff, providing training and development as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: * 3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations. * Proven leadership and supervisory skills, with the ability to manage and develop a team. * Strong organizational and multitasking abilities to handle daily front office operations and guest interactions. * Proficiency in property management systems and financial reporting. * Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management. * Ability to analyze financial data, including budgets, forecasts, and revenue reports. * Ability to resolve guest complaints and service issues in a professional and timely manner. * Knowledge of hotel check-in/check-out procedures, billing, and room inventory management. Work Environment: * Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel. * Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests. * Must be able to lift and carry objects up to 20 lbs occasionally. * Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-01-07 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Requirements Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to assist with the design and preparation of statistical reports and presentations as needed. Ability to accurately report information. Ability to assist with various accounting department tasks as needed. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. Salary Description $50,000

Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr. Belmont, NC 28012 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Team Development & Leadership: Supervise and train front desk staff, including receptionists, concierge, and bell staff. Set clear performance expectations, conduct regular evaluations, and provide coaching. Foster a positive, team-oriented work environment that enhances guest services. Lead by example by delivering exceptional customer service and professionalism. Guest Services & Experience: Ensure a warm and efficient check-in/check-out process for all guests. Handle guest inquiries, requests, and concerns with professionalism and efficiency. Monitor guest feedback, addressing service improvements and implementing corrective actions. Collaborate with other departments to ensure seamless communication and cooperation. Reservations & Revenue Management: Oversee reservation processes, ensuring accuracy and efficiency in bookings. Implement strategic pricing and upselling opportunities to maximize occupancy and revenue. Monitor room availability, arrivals, and departures to facilitate smooth operations. Work closely with the sales and marketing team to make guest bookings and optimize revenue. Front Office Operations & Compliance: Develop and enforce standard operating procedures for the front office team. Maintain accurate records of guest accounts, financial transactions, and room inventory. Ensure the front desk and lobby area remain clean, professional, and welcoming. Enforce hotel policies, security measures, and emergency procedures to ensure guest safety. Budgeting & Financial Management: Assist in preparing and managing the front office budget to control costs effectively. Monitor departmental expenses, optimizing resource allocation and inventory management. Analyze financial reports and implement strategies to maximize revenue and minimize expenses. Collaborate with accounting to ensure accurate billing and financial reconciliations. Education, Skills and Abilities: Education: Bachelor's degree in hospitality management or related field preferred. Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role. Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively. Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences. Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions. Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software. Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting. Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays. Physical Requirements: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 25 lbs., including luggage and office supplies. Frequent bending, reaching, and handling front desk equipment and materials. Comfortable working in a high-energy, guest-facing environment. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Benefits: Employee discounts Free uniforms Opportunity for advancement Job Title: Front Office Supervisor The Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow. GUEST SERVICE Maintains guest service as the driving philosophy of the hotel Personally demonstrates a commitment to guest service responding promptly to guests' needs Is committed to making every guest satisfied Develops added-value customer service programs Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance Meets or exceeds hotel guest satisfaction measures. (GSS Scores) Ensures hotel standards and services contribute to the delivery of consistent guest service Ensures all shift checklist are completed Ensures all call backs are being performed Front Office Supervisor should remain highly visible and readily available for guest at all times Ensures proper procedures are followed concerning guest safety security boxes Settles all credit card, guest, and accounts receivable credit disputes FRONT DESK MANAGEMENT Acts as manager on duty for hotel and manages front desk operations Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems Ensures front desk staff is trained in and follows financial control procedures for cash, voucher, inventories and receivables Produces accurate financial reports on time Always demonstrates self-confidence, energy and enthusiasm Responsible for continuous training/personal development, relating professional hospitality, technical skills and proactive approaches to solve guests or hotel concerns Ensures front desk supplies are fully stocked Ensures all front desk shifts and night audit shifts are filled SAFETY AND SECURITY MANAGEMENT Assists the Assistant General Manager/Front Office Manager in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.) Understands, follows, and assists with policies and procedures for the hotel's key control system GENERAL DUTIES EXPECTATIONS Maintains a professional appearance and demeanor in all situations dealing with fellow employees, guests and clients. Manages time effectively to accomplish all desired tasks, duties, and action plans Is punctual for all shifts and meetings Job can entail working nights, weekends and overnight shifts and Husker Game Day weekends Helps to maintain an organized work environment Assists in keeping all areas of the hotel clean For questions, please call *************. Compensation: $15.50 - $17.00 per hour Founded in 1919, privately-held Woodbury Corporation is one of the oldest and most respected hospitality and real estate development companies in the Intermountain West. Headquartered in Salt Lake City, Woodbury Corporation owns and manages hundreds of commercial and residential properties plus several Marriott and Hilton hotel properties. We have developed a remarkable legacy of “integrity over income ” over our more than 100 year history. We maintain a talented team of professionals to serve the accounting, architecture, asset management, consulting, development, hotel management, legal, sales, and leasing needs of our dynamic organization.

Join us as the Front Office Manager at Scenic Hotel Bay of Islands and help create exceptional guest experiences. 06th January, 2026 Hotel: Scenic Hotel Bay of Islands Hours of Work: Full-Time 40 hours - Rostered over 7 days. Work days will vary depending on business needs. Explore: ********************************************************************** Is this role for you? We're excited to announce a Front Office Manager opportunity at Scenic Hotel Bay of Islands. If you have the passion for leadership and a dedication to delivering exceptional guest experiences, this could be your chance to shine. Lead our front office team, coordinate operations, and drive success at our beautiful Bay of Islands property. If you're ready to take the next step in your career with us, apply today. The Front Office Manager role offers an exciting opportunity for the experienced hospitality professional looking to take the next step in their career. Key Tasks & Responsibilities The Front Office Manager role will involve: * Oversight of the running of the department including determining work requirements and allocation of duties. * Preparation and maintenance of Front Office department rosters and attendance records. * Planning, budgeting, and ordering for the Front Office department. * Oversight of day-to-day activity of Front Office staff, and ensuring that training is coordinated, structured, and aligned with service standards. * Taking a proactive approach to implementing service improvements to drive departmental success. Skills, Experience & Qualifications Required * 2-3 years relevant Front Office experience, with at least 2 years in a supervisory role, and * An LCQ qualification, and a current Managers Certificate, and * Excellent verbal communication skills. Why Choose Scenic Hotel Group? We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country. We Do IT: Now, Right, Together, and Sustainably Now: We act fast "Now" for exceptional guest experiences Right: We get it "Right" from the start, with ongoing training to elevate our service quality. Together: We grow "Together" in a team that boosts our work and guest experiences. Sustainably: We're fully committed to "Sustainability" driving a positive impact for our planet. Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now! For more opportunities within our group, visit: *******************************************

City, State: Flushing, New York Title: Front Office Supervisor FLSA: Non-Exempt Status: Full time Reports to: Front Office Manager Supervises: Front Office Department Pay Range: $25 per hr. Job Summary: The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency. Essential Functions and Duties: * Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously. * Oversee adherence to check-in procedures, ensuring accurate guest information and billing details. * Be available to handle guest problems or complaints in a timely manner. * Ensure rooms are maintained to the company's established standards. * Maximize room occupancy while adhering to the overbooking policy. * Maintain effective communication between reservations, front office, and other departments such as housekeeping. * Ensure that all guest charges are accurately entered and that accounts are balanced daily. * Supervise and expedite the check-out process for departing guests. * Ensure efficient delivery and collection of luggage to and from guest rooms. * Oversee and maintain cleanliness and order in all front office areas. * Conduct performance evaluations and identify training needs for front office staff. * Act as Duty Manager when required and attend management meetings as necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: * 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment. * Strong leadership and supervisory skills with the ability to manage a team effectively. * Excellent communication and interpersonal skills to interact with guests, staff, and management. * Proficiency in property management systems, reservations, and check-in/check-out processes. * Ability to manage guest issues and resolve complaints in a professional and timely manner. * Experience with scheduling, training, and staff development. * Strong organizational skills with attention to detail to ensure smooth front office operations. Work Environment: * Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel. * Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests. * Must be able to lift and carry objects up to 20 lbs. occasionally. * Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-11-11 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

As the Front Office Supervisor, you will be the focal point for directing our Guest Satisfaction initiatives and oversee the operations of our Front Office in the morning or evening. You will assure that all team members deliver the finest customer service to all our guests and will personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. As a Guest Services/Front Office Supervisor, you are responsible for assuring property operation meets internal audit standards, which includes but is not limited to coordinating guest, overseeing the guest services department, monitoring payroll hours and reports, completing reports and paperwork, coordinating the arrival and departure of all guests and organized groups and handling any other front office tasks. Responsibilities · Spot checking of guest and public areas to ensure standards are maintained · Supervise and ensure completion of all duties of Front Office staff. · Ensure proper supply levels are maintained and ordered in a timely manner. · Provide daily hands on leadership and guidance to desk staff. · Promote teamwork · Ensure strong communications between all departments. · Notify maintenance of any deficiencies found in any areas and ensure they are addressed. · Report all accidents and incidents, logging all information · Adjust daily staffing levels and priorities according to business levels. Guest Services · Maintain guest service as the driving philosophy of the hotel. · Personally demonstrate a commitment to guest service by responding to guests' needs. · IS COMMITTED TO MAKING EVERY GUEST COMPLETELY SATISFIED. · Ensure hotel staff, including all new-hires, know all components of the Service Program, and are trained to meet service standards; develop added-value customer service programs. · Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. · Ensure hotel standards contribute to the delivery of consistent guest service. · Ensure every guest has a memorable, positive guest experience Front Desk Management · Act as manager on duty for hotel and manage front desk operations. · Ensure front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer system. · Ensure front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. · Produce accurate financial reports on time. Work schedule 8 hour shift Weekend availability On call Supplemental pay Bonus pay Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Employee discount Paid training

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! The impact you'll make… The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction. You'll enjoy this job because… * You want to grow within Front Office * You enjoy providing excellent guest experience * You're self-motivated to go above and beyond What you'll be doing… * Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests * Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis * Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc. * Maintain knowledge of all of hotel outlet offerings, facilities and local area events * Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures * Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up * Ensure accurate guest data is inputted into HMS profile including comments, history, etc. * Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information * Maintain a detailed log with all guest issues and resolutions * Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved * Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies * Assist with the training process of new hires and identify training needs with existing employees by weekly focus on "topics of the week" * Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback * Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff. * Must possess basic ability to analyze and understand forecasts and budgets * Other duties as assigned You should be able to… * Speak, read, and write in primary language used in the workplace * Sit, stand, walk, and be in front of a computer for 8+ hours Requirements… * Customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

We are seeking a seasoned hospitality professional for an Assistant Director of Front Office for beautiful Ocean Edge Resort & Golf Club. This position assists the Director of Front Office, ensures the performance of the front office staff and monitors operations. The Assistant Director of Front Office ensures total guest satisfaction. The position manages administrative functions in accordance with established standards and ensures efficient and seamless guest registration, check out, telephone service, and shuttle service. In addition, the Assistant Director of Front Office assists with new-hire and on-going training and recruitment. Key Responsibilities: · Observes front office and guest services staff performance and encourages improvement; models personalized, anticipatory service. · Monitors lobby traffic and makes staffing adjustments as required. · Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. · Monitors special reservation requests and oversees rate changes on in-house guests. · Resolves guest concerns, and implements resolutions by using discretion and judgment. Maintains complete knowledge at all times of: · All hotel features, services and hours of operation. · All room types, numbers, layout, décor, appointments and locations. · All room rates, special packages and promotions. · Daily house counts and expected arrivals and departures. · Room availability status for any given day. · Scheduled in-house group activities, locations and times. · All hotel and departmental policies and procedures. * Reviews daily business levels, anticipates critical situations and assists in planning effective solutions to best expedite these situations. · Assists in coordinating breaks for staff. · Inspects grooming and attire of staff; rectify all deficiencies. · Monitors staff interaction with guests, ensuring prompt and courteous service; resolves discrepancies with respective personnel. · Assists staff with their job functions to ensure optimum service to guests. · Observes guest reactions and confers frequently with staff to ensure guest satisfaction. · Anticipates guests' needs, responds promptly and acknowledges all guests. · Promotes positive relations at all times. · Monitors and handles guest complaints in accordance with hotel procedures. · Adheres to hotel requirements for guest/employee accidents or injuries. · Assists guests with reports of lost or stolen articles. · Exhibits a friendly, helpful and courteous manner when dealing with guests or fellow employees.

As the Guest Services Manager, you will be the focal point for directing our Guest Satisfaction initiatives and oversee the operations of our Front Office. The GSM assures that all team members deliver the finest customer service to all our guests and will personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. As a GSM, you are responsible for assuring property operation meets internal audit standards, which includes but is not limited to coordinating guest and group transportation needs, monitoring payroll hours and reports, completing reports and paperwork, coordinating the arrival and departure of all tour and organized groups and handling any other front office tasks. Responsibilities · Spot checking of guest and public areas to ensure standards are maintained · Supervise and ensure completion of all duties of Front Office staff. · Ensure proper supply levels are maintained and ordered in a timely manner. · Provide daily hands on leadership and guidance to desk staff. · Promote teamwork · Ensure strong communications between all departments. · Notify maintenance of any deficiencies found in any areas and ensure they are addressed. · Report all accidents and incidents, logging all information · Adjust daily staffing levels and priorities according to business levels. Guest Services · Maintain guest service as the driving philosophy of the hotel. · Personally demonstrate a commitment to guest service by responding to guests' needs. · IS COMMITTED TO MAKING EVERY GUEST COMPLETELY SATISFIED. · Ensure hotel staff, including all new-hires, know all components of the Service Program, and are trained to meet service standards; develop added-value customer service programs. · Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. · Ensure hotel standards contribute to the delivery of consistent guest service. · Ensure every guest has a memorable, positive guest experience Front Desk Management · Act as manager on duty for hotel and manage front desk operations. · Ensure front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer system. · Ensure front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. · Produce accurate financial reports on time. Human Resource Management • Assist with human resources functions including recruiting, selection, orientation, training, and bonus/reward programs to maintain a qualified front desk workforce. • Maintain a positive, cooperative work environment between staff and management. • Emphasize employee selection, training and development as way of doing business. • Ensure all hotel employees know the hotel objectives. • Administer personnel policies fairly and consistently. • Help develop management talent by acting as a mentor for direct reports. • Ensure completion of training objectives and development plan. • Monitor and maintains acceptable turnover levels Safety and Security Management · Know local health and safety codes and regulations that apply to the hotel. · Understand and implement “Right to Know” laws. · Recognize and correct potential safety hazards such as broken doors or railings, fire hazards, etc. · Recognize and correct potential security problems such as locking doors after hours, etc. · Understand and follow policies and procedures for the hotel's key control system and ensures others are trained in same. · Use ongoing safety training to minimize worker's compensation claims Requirements · Knowledge of hotel operations, including reservations · Professional, polished appearance · Background, credit, and job reference check; drug screening · Excellent verbal and written communication skills; friendly manner and positive attitude · Ability to work in a fast-paced environment that requires multi-tasking · Brand and interface knowledge preferred Benefits Benefits include competitive pay, bonus structure, insurance (medical, dental, vision), paid vacation, structured retirement plan, opportunity to travel, and a chance to work with a great team of motivated people. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedule Other Supplemental pay Bonus pay Benefits Health insurance Dental insurance 401(k) matching Paid time off Vision insurance Disability insurance Life insurance 401(k) Employee discount

Alto Boynton Ridge is seeking a Community Office Manager also known as a Business Office Manager to support our Assisted Living and Memory Care Community. Previous experience within senior living or office settings is highly preferred. $18.50/hr. The Community Office Manager is responsible for coordinating and managing office and personnel functions for the Community and aiding the Executive Director (ED). Areas of Responsibility Process and manage resident accounts. Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, generate statements, and collect all fees. Account for move-in, move-out, transfer, charges, and collections. Send out resident billings. Process refunds and correspondence related to refunds. Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident, enter rate changes, and verify accuracy of all charges on residents' account. Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts. Work closely with Dining Services Director to ensure accuracy of monies collected, deposited, and coded into computer. Complete weekly and monthly reports for guest/associate meal activity. Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc. Partner with Executive Director and Director Employee Relations on appropriate resolution. Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager (ABOM) and Receptionist - where applicable. Support all Human Resources functions if the Community does not have a HR Director - see additional job duties. Other job duties assigned - see full job description.

Description Job Role: Office Experience Manager Location: NYC - Onsite (5 Days) Who we are We believe everyone can be better with a coach... and we won't stop until we get there. Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people - not just those at the top - to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The RoleHere at Ezra, our office is really important to us. We want it to be a friendly and warm environment, that reflects our brand and ultimately be a place that people want to come to. As Office Manager you are the welcoming face of EZRA, embodying our culture and values in all that you do. You are responsible for looking after our EZRAnauts and visitors, providing general administrative support and keeping the office running smoothly and looking fantastic.What You'll Do: Manage the office on a day-to-day basis including greeting visitors, managing deliveries, and maintaining general office equipment and supplies. Working closely with our cleaning contractors to ensure our office space always remains clean, tidy and looking tip top. Organize regular social activities (team lunches, celebrations, wellness initiatives, volunteering, etc.) to strengthen connection and belonging. Create a welcoming, inclusive office atmosphere that encourages collaboration, creativity, and employee engagement. Facilities management, arrange repairs for any faults, repairs, or maintenance to be dealt with as quickly as possible. Own the health & safety and fire procedures. Maintain our office services through third party vendors and be the key point of contact. Support the team with IT issues in the office, escalating to IT. Act as an ambassador of company culture, partnering with global Office Managers to share ideas and initiatives. Support HR initiatives by assisting with employee engagement projects, onboarding activities, training sessions, and internal communications. Support on cross-functional projects and events, ensuring effective logistics, timely execution, and confidentiality when handling sensitive information. About you Experience in office management, retail/hospitality management or in a similar role. Strong administrative, communication and organizational skills High levels of attention to detail Ability to multi-task and prioritize effectively Ability to manage your time and be proactive What we offer Your Own World-class coach to help you grow personally and professionally. Coaching for Friends and family because coaching is a gift worth passing on. Charity Days to support the causes close to your heart - because doing good feels good. Learning Budget to fuel your curiosity. If it helps you grow, we're in. Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset. Regional benefits of Health, Dental, and Vision Insurance, 401k and many more A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too! #LI-Hybrid We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.