Account Management Representative
Hawaii jobs
Job Title: Account Management Representative - Hawaii Market
(Applicants must currently reside in Hawaii to be considered)
Wage Range: $24 - $31/hour
Help Hawaii's Local Businesses Grow with Trust at the Center
At Better Business Bureau , we help businesses grow with confidence-offering tools, partnerships, and guidance that make trust a lasting advantage. In Hawaii, that work is deeply personal. Businesses thrive through connection, community, and cultural alignment.
We're looking for a Customer Success Partner based on Oʻahu who understands the local business landscape, is eager to represent BBB in the community, and thrives on building meaningful, long-term relationships. This is a role for a trusted guide-not just a support rep. If you're energized by one-on-one connections, proactive strategy, and local impact, we want to meet you.
What We're Looking For
This is not a transactional support role. We're looking for someone who can partner strategically, build rapport with business leaders, and represent BBB with integrity in the community.
As the main point of contact for a portfolio of Accredited Businesses, your goal will be to help them leverage the right tools, guidance, and resources to grow their business.
You'll excel in this role if you:
• Live on Oʻahu and are familiar with Hawaii's local business culture
• Are a natural relationship builder, proactive communicator, and strategic thinker
• Have experience in customer success, client services, or account management
• Are confident attending business events, leading conversations, and presenting in person
• Enjoy helping businesses grow by identifying opportunities and providing solutions that matter
• Can effectively onboard new Accredited Businesses, guiding them through their tools and helping them realize value quickly
• Are resourceful and confident with technology, using digital tools to support your portfolio and streamline processes
• Are detail-oriented, organized, and comfortable documenting interactions and insights
• Can collaborate with teammates, sharing best practices and supporting high-volume periods
Bilingual candidates are encouraged to apply. Language skills help us better serve our diverse Accredited Business community.
Qualifications
• High school diploma or college degree
• 1-3 years of experience in Customer Success, Account Management, or equivalent client-facing role
• CRM experience required; comfort with Microsoft and/or HubSpot tools preferred
Why You'll Love Working at BBB
We show up every day ready to help businesses and consumers succeed. Our work is driven by integrity, collaboration, and a belief in the power of trust to drive progress.
What we offer:
• Mission-driven, supportive team culture
• Medical, Dental, and Vision Insurance Plans (Dental and Vision base plans with premiums 100% paid by BBB)
• 100% employer-paid life and long-term disability insurance
• Optional insurance plans (short-term disability, additional life, accident, etc.)
• Paid Time Off (PTO) as of your date of hire
• Paid holidays, plus your birthday off with pay
• Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
• Local work model with flexibility to work remotely and attend in-person events across Oʻahu and occasionally neighbor islands
At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.
Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!
Auto-ApplyPatient Access Representative - Full Time 8hr.- Variable shifts
Fremont, CA jobs
Description Salary Range: $32.21 - $40.06 + applicable differentials Under the direction of the Central Registration Manager, the registrar is responsible for patient registration in various departments including the Emergency Department, Admitting, Outpatient Lab, Imaging Center, and Pre-procedure testing area. The registrar ensures accurate capture of demographic, guarantor, contact, privacy, financial, and insurance information in compliance with regulations from Medicare, Medicaid, and commercial insurance payers. Additionally, they act as a liaison with patient family members or responsible party. Responsibilities:
Coordinates with hospital personnel to maximize registration of patient data and refer appropriate information to the Financial Counselor for follow-up.
Accurately identify insurance data in the HIS system to ensure proper billing information is documented
Gather all government-mandated statistical information via screening forms and specific data fields within the HIS system.
Collects necessary deposits and/or co-payments at the time of, or before, the patient is registered.
Gather all necessary signatures on all required forms.
Interact in a professional and courteous manner with staff members and the public at large.
Schedule patient appointments and enters required information in the computer system in an accurate and timely manner.
Act within the scope of the job, utilizing critical thinking skills, making decisive judgments, and demonstrating the ability to work with minimal supervision.
Demonstrates an ability to thrive in a fast-paced environment.
In addition to performing the essential functions listed, may also be assigned other duties as required.
Education Requirements
High school diploma or equivalent, required.
Completion of college level medical terminology course, preferred.
Work Experience
Six months to one year minimum on the job experience necessary in order to acquire familiarity with admission/registration procedures and record keeping requirements
Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information.
Skills & Abilities
Good verbal and written communication skills.
Able to exercise appropriate decision-making in determining follow-up actions
Work effectively under changing work assignments throughout Admissions/Registration.
Able to remain calm in situations involving emergencies, hostility or heavy workload.
Demonstrates the ability to work independently as well as function effectively in a team environment.
Typing speed 25 wpm, required.
Minimum 2-3 years' experience in Windows Operating System and Windows based programs, required.
Internet skills desired.
Job Shift: Evenings Schedule: Full Time Shift Hours: 8 Days of the Week:Variable Weekend Requirements:Rotating Weekends .
Washington Hospital Health System does not utilize any form of electronic chatting, such as Google chat for the purposes of interviewing candidates for employment. If you are contacted by any entity or individual attempting to engage you in this format, do not disclose any personal information and contact Washington Hospital Healthcare System.
Auto-ApplyPatient Access Representative - Fulltime 8hr - Variable Shifts
Fremont, CA jobs
Description Salary Range: $32.21 - $40.06 Under the direction of the Admitting Manager, the registrar is responsible for patient registration in the outpatient departments including the outpatient lab, imaging center, and pre-procedure testing area. The registrar ensures accurate capture of demographic, guarantor, contact, privacy, financial, and insurance information in compliance with regulations from Medicare, Medicaid, and commercial insurance payers. Additionally, they act as a liaison with patient family members or responsible party. Responsibilities:
Coordinates with hospital personnel to maximize registration of patient data and refer appropriate information to the Financial Counselor for follow-up.
Accurately identify insurance data in the HIS system to ensure proper billing information is documented.
Gather all government-mandated statistical information via screening forms and specific data fields within the HIS system.
Collects necessary deposits and/or co-payments at the time of, or before, the patient is registered.
Gather all necessary signatures on all required forms.
Interact in a professional and courteous manner with staff members and the public at large.
Schedule patient appointments and enters required information in the computer system in an accurate and timely manner.
Provide patients with appropriate imaging procedure prep instructions..
Act within the scope of the job, utilizing critical thinking skills, making decisive judgments, and demonstrating the ability to work with minimal supervision.
Demonstrates an ability to thrive in a fast-paced environment.
In addition to performing the essential functions listed, may also be assigned other duties as required.
Education Requirements
High school diploma or equivalent, required.
Completion of college level medical terminology course, preferred.
Work Experience
Six months to one year minimum on the job experience necessary in order to acquire familiarity with admission/registration procedures and record keeping requirements
Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information.
Skills & Abilities
Good verbal and written communication skills.
Able to exercise appropriate decision-making in determining follow-up actions
Work effectively under changing work assignments throughout Admissions/Registration.
Able to remain calm in situations involving emergencies, hostility or heavy workload.
Demonstrates the ability to work independently as well as function effectively in a team environment.
Typing speed 25 wpm, required.
Minimum 2-3 years' experience in Windows Operating System and Windows based programs, required.
Internet skills desired.
Job Shift: Day Shift Schedule: Full Time Shift Hours: 8 Days of the Week:Variable with rotating weekends .
Washington Hospital Health System does not utilize any form of electronic chatting, such as Google chat for the purposes of interviewing candidates for employment. If you are contacted by any entity or individual attempting to engage you in this format, do not disclose any personal information and contact Washington Hospital Healthcare System.
Auto-ApplyPatient Access Representative - IJRR Garden Clinic 7881 - Per diem- 8 hr shifts
Fremont, CA jobs
Salary Range $30.75 - $38.24 plus applicable per diem differential Under the direction of the Clinic Manager, responsible for gathering, completing, identifying and screening all patients for information related to an office visit registration. Correctly identifies insurance data in the HIS system to ensure proper billing information is documented. Gathers all government mandated statistical information via screening forms and specific data fields within the HIS system. Collects necessary deposits and/or co-payment at the time of, or before the patient is registered. Gathers all necessary signatures on all required forms. Interacts in a professional and courteous manner with staff members and public at large.
Educational Requirements
High School Diploma or equivalent, required.
Completion of college level medical terminology course, preferred.
Work Experience Requirements
Recent Experience.
Must include six months to one year minimum on the job experience necessary in order to acquire familiarity with the registration process and record keeping requirements, required.
Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information, required.
Special Skills or Abilities
Good verbal and written communication skills.
Able to exercise appropriate decision in determining follow-up actions.
Work effectively under changing work assignments throughout Admissions/Registration.
Able to remain calm in situations involving emergencies, hostility, or heavy workload.
Demonstrates the ability to work independently as well as function effectively in a team environment.
Typing speed 25 wpm required.
Minimum 2-3 years experience with Windows Operating System and Windows based programs required.
Internet skills desired.
Knowledge of Epic Software
Knowledge of Centricity Practice Manager Software
Washington Hospital Health System does not utilize any form of electronic chatting, such as Google chat for the purposes of interviewing candidates for employment. If you are contacted by any entity or individual attempting to engage you in this format, do not disclose any personal information and contact Washington Hospital Healthcare System.
Auto-ApplyAccess Coordinator II, GynOncology
Newark, DE jobs
Job Details
ChristianaCare is hiring a full-time Access Coordinator for Gynecology Oncology at Helen F. Graham Center in Newark, DE.
As an Access Coordinator you would be directly responsible for the coordination of care between the practice, referring provider, hospital support providers, both specialty and primary and the patient. You would be the first point of contact for a new patient.
Our mission is to provide blood cancer patients with the most technologically advanced cancer therapy and treatment to give them an optimal chance for cure.
The ideal candidate will have a strong health insurance background as well as experience with prior authorizations.
Schedule:
Monday-Friday 8a - 430p
No weekends or Holidays
Principal Duties and Responsibilities:
Work effectively and efficiently with referring physician offices and hospital providers to coordinate patient care.
Control the workflow related to the demand for new patients by communicating with physicians and handle all urgent/emergent requests.
Insurance verification (level of coverage to support oncology services and out of pocket expenses)
Provide new patients with all information needed prior to the scheduled appointment date. Including the access to Navigating Care (Practice Patient Portal) and making certain all new patient forms are received and completed prior to the visit.
Communicate with patients if additional studies or biopsies are required per the direction of the CCOH Provider.
Maintains patient confidentiality
Performs daily operational duties such as scheduling, registration, pre-registration, verification, and authorization for treatments utilizing the Varian (EMR) and Soarian systems.
Documents all case information in the EMR and Soarian
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School Graduate or Equivalent
2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.
Please include and updated resume with your application!
#LI-EH1
Hourly Pay Range: $19.84 - $29.76This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Jan 30, 2026
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit *********************************************************
Auto-ApplyAccessibility and Inclusion Coordinator (Park/Rec Specialist IV)
Fairfax, VA jobs
Salary $75,474.26 - $125,790.50 Annually Job Type FT Salary W BN Job Number 25-02191 Department Neighborhood & Community Svcs Opening Date 12/13/2025 Closing Date 12/26/2025 11:59 PM Eastern Pay Grade S26 Posting Type Open to General Public * Description * Benefits
* Questions
Job Announcement
We are looking for a highly motivated individual with a passion for public service and a desire to support a wide range of therapeutic recreation services within a large agency. Under general supervision of the Therapeutic Operations Manager, this position plays a vital role in fostering an inclusive, equitable, and supportive environment across all youth-serving programs within Neighborhood and Community Services (NCS). Leads efforts to ensure accessibility, belonging, and equitable outcomes for participants, employees, and stakeholders. Works collaboratively across all NCS divisions to identify and reduce barriers, strengthen inclusive practices, and support a culture where all individuals can thrive.
The Department of Neighborhood and Community Services is part of the Fairfax County Health and Human Services System and provides a wide variety of critical programs and supportive services to County residents of all ages. This position is a great opportunity to make an impact in the local community and help NCS programs provide critical goods and services to county residents and families.
Key responsibilities include:
* Develops and implements best practices to support the participation and success of individuals of all abilities in recreation and community programs.
* Designs and delivers staff training, tools, and resources to strengthen inclusive and accessible practices agency-wide.
* Provides leadership for initiatives that promote inclusion, accessibility, universal design, and program accommodations.
* Collaborates with internal teams to refine and enhance inclusive recreation policies, practices, and program models.
* Coordinates implementation of therapeutic interventions and specialized programs.
* Partners with Human Resources, leadership, and program staff to integrate inclusive practices into hiring, onboarding, program evaluation, data management, and agency culture.
* Offers cross-department leadership by supervising staff, guiding program development, and supporting continuous improvement through data-driven strategies.
* Oversees agency-wide training and staff development to ensure high-quality, inclusive service delivery aligned with One Fairfax and Equity Goals.
* Leads data collection and analysis to measure impact, inform program design, and drive accessibility and inclusion initiatives.
* Manages special projects focused on advancing accessibility within facilities, programs, and operational systems.
* Serves as an internal advocate and subject matter expert on Sensory Room design, physical accessibility, and ADA compliance.
* Advises on strategies that improve coordination, communication, and organizational capacity to support individuals with disabilities.
* Supervises staff and oversees a variety of adaptive recreation programs.
* Shares responsibility for serving as supervisor-on-duty during evening and weekend programs.
* Serves as Operations Manager in their absence and supports the work of the Therapeutic Recreation Advisory Council (TRAC) in collaboration with the Operations Manager and TR Unit Supervisor.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in recreation and park management, therapeutic recreation, business administration/management, public administration, or a closely related field;
Plus four years of progressively responsible experience in park management or multi-faceted recreation center management providing a variety of recreation programs in the area of assignment; two years of the required experience must have included supervisory duties.
CERTIFICATES AND LICENSES REQUIRED:
* First Aid, CPR, and AED certifications required within 90 days of appointment
* Certification with the National Council for Therapeutic Recreation (NCTRC) as a Certified Therapeutic Recreation Specialist (CTRS), within one year of appointment.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
* Bachelor's degree in recreation or therapeutic recreation is highly preferred.
* Experience working with therapeutic recreation programs for individuals with disabilities.
* Experience working in an Inclusive Recreation setting.
* Experience making oral presentations to groups.
* Knowledge of the principles and practices of benefit-based recreation and/or therapeutic recreation; safety and prevention procedures; the risk factors associated with individuals with disabilities.
* Experience in developing activities and service strategies to achieve desired community outcomes
* Ability to develop community partnerships and collaborations.
* Ability to communicate effectively.
* Ability to supervise and coach employees; experience training, coaching and developing staff.
* Current certification by the National Council for Therapeutic Recreation as a Certified Therapeutic Recreation Specialist.
PHYSICAL REQUIREMENTS:
Position is active in nature. Must be able to monitor and observe the activities of program participants. Regularly moves about or positions self to supervise and interact with participants at their level. Occasionally lifts, transports, positions, push/pulls or moves up to 50 pounds. Must be sufficiently mobile and possess a range of motion to perform repetitive standing, walking, balancing, stooping, bending, crouching, crawling, sitting on the floor, reaching, squatting, kneeling, and twisting. Ability to react quickly to the physical actions of program participant. Administrative and supervisory activities will require ability to operate keyboard-driven equipment. Ability to communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY ************. ******************************* EEO/AA/TTY.
#LI-LD1
Patient Access Representative III - OC
Irvine, CA jobs
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Work Hours are Monday - Friday. With a start time of no earlier than 8am and end time of no later than 6:30pm. 8 hour work day.
As a successful candidate, you will:
This role is responsible for the check-in and check-out of patients on behalf of medical group physicians and other licensed providers. This role requires a high level of independent judgement in order to successfully coordinate the scheduling of patient appointments across multiple hospital departments. This individual is expected to utilize telecommunications and computer information systems to create accounts, verify information and insurance, collect co-pays, schedule and re-schedule complex appointments. The Patient Access Representative III is best defined as a highly independent and flexible resource that focuses on system-specific service lines that are in alignment with the patient experience initiative. Furthermore, this role must multi-task between different patient care areas to ensure an extraordinary patient experience and that quality standards are met. Additional duties include, but are not limited to: physician to patient communication and serving as an information resource.
As a successful candidate, you will:
Registration and Scheduling
* Demonstrates an in-depth understanding of the flow of the patient registration and scheduling process within the paper and electronic environments. Registers, pre-registers, consents and schedule all patient appointment types, across the clinics, ancillary areas and hospital. Creates pre-registration record and links pre-registration record to scheduled appointments. Proactively coordinates appointments with other functional areas. Maintains department productivity, accuracy, and quality assurance standards while performing these duties. Ensures data is entered accurately for all patient demographic and insurance information. Completes all required legal documents, and obtains and scans all other related documents. Performs cash collection functions, patient pricing estimates, ETC admission.
* Ensures that financial protocols and requirements are met while providing access to service at COH facilities by reviewing account documentation. Maintains and applies current knowledge of insurance requirements when verifying eligibility and confirms authorization is secured prior to forwarding patients to service delivery areas; escalates unsecure financial accounts to management. Provides patient with itineraries, advance beneficiary notice and written instructions for tests and procedures as applicable. Seeks assistance from Financial Counselors when needed to maintain patient flow while resolving financial issues and ensuring financial clearance of account. Provides information and assistance to patients to ensure they understand the Financial Assistance policy and application process. Provides Financial Assistance applications to all uninsured patients. Screens ordered tests and communicate to physician and/or ABN Specialist those tests and/or diagnoses that do not meet criteria to be covered by Medicare
* Assures that the correct pre-registration visit encounter type is linked to the scheduled appointment. Creates a request for authorization of service if applicable. Sends orders for diagnostic tests to appropriate department. Assures that documentation indicating the date of service and the visit number accompanies the orders for diagnostic testing.
Customer Service
* Ensure a high level of customer service by greeting, being a resource to patients and visitors. Serve as a liaison between patients and support staff. Develop effective relationships with colleague, physicians, providers, leaders and other employees across the organization. Demonstrates genuine interest in helping our patients, providers and other employees by using excellent communication skills, being polite, friendly, patient and calm under pressure.
* Managing multiple, changing priorities in an effective and organized manger, under stressful demand while maintaining exceptional service. Maintain composure when dealing with difficult situations and responding professionally. Independently recognize a high priority situation, taking appropriate and immediate action. Effectively communicates with service delivery and other departments to resolve issues that impact patient care and escalating issues that cannot be resolved in accordance with departmental guidelines.
Quality Assurance
* Maintains appropriate level of productivity and accuracy for work performed based on department standards. Maintains thorough knowledge of policies, procedures, and standard work within the department in order to successfully performance duties on a day-to-day basis.
Your qualifications should include:
* High School or equivalent.
* Two years related experience registering and scheduling complex patient appointments in a clinic or hospital setting.
* Medical terminology experience required.
* Preferably: Two years front desk oncology practice experience. EPIC electronic medical record experience preferred.
Additional Information:
COH employees may apply for a transfer or promotion to job openings for which they meet the minimum qualifications if they meet the following criteria:
* Employed at COH in current role for at least one year, unless otherwise stipulated in an applicable collective bargaining agreement.
* Are in good standing and have no current performance issues.
Patient Access Representative I - OC Part Time
Irvine, CA jobs
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Work Schedule - Part Time. Monday through Friday for a 4 hour shift each day. 5pm - 9pm. 20 hours a week.
As a successful candidate, you will:
The Patient Access Representative I is responsible for the check-in and check-out of patients on behalf of medical group physicians and other licensed providers. This role requires independent judgement in order to successfully coordinate the scheduling of patient appointments across multiple hospital departments. This individual is expected to utilize telecommunications and computer information systems to create accounts, verify information and insurance, collect co-pays, schedule and re-schedule complex appointments. The Patient Access Representative I is best defined as an independent and flexible resource that focuses on system-specific service lines that are in alignment with the patient experience initiative. Furthermore, this role must multi-task between different patient care areas to ensure an extraordinary patient experience and that quality standards are met. Additional duties include, but are not limited to: physician to patient communication and serving as an information resource.
Registration and Scheduling:
* Demonstrates an understanding of the flow of the patient registration and scheduling process within the paper and electronic environments. Registers, pre-registers, consents and schedule all patient appointment types, across the clinics, ancillary areas and hospital. Create pre-registration record and links pre-registration record to scheduled appointments. Proactively coordinates appointments with other functional areas. Maintains department productivity, accuracy, and quality assurance standards while performing these duties. Ensure data is entered accurately for all patient demographic and insurance information. Completes all required legal documents and obtains and scans all other related documents. Performs cash collection functions, patient pricing estimates, ETC admission.
* Ensures that financial protocols and requirements are met while providing access to service at COH facilities by reviewing account documentation. Maintains and applies current knowledge of insurance requirements when verifying eligibility and confirms authorization is secured prior to forwarding patients to service delivery areas; escalates unsecure financial accounts to management. Provides patients with itineraries, advance beneficiary notice and written instructions for tests and procedures as applicable. Seeks assistance from Financial Counselors when needed to maintain patient flow while resolving financial issues and ensuring financial clearance of accounts. Provides information and assistance to patients to ensure they understand the Financial Assistance policy and application process. Provides Financial Assistance applications to all uninsured patients. Screens ordered tests and communicate to physician and/or ABN Specialist those tests and/or diagnoses that do not meet criteria to be covered by Medicare
* Assures that the correct pre-registration visit encounter type is linked to the scheduled appointment. Creates a request for authorization of service if applicable. Send orders for diagnostic tests to appropriate department. Assures that documentation indicating the date of service and the visit number accompanies the orders for diagnostic testing.
* Customer Service:
* Ensure a high level of customer service by greeting, being a resource to patients and visitors. Serve as a liaison between patients and support staff. Develop effective relationships with colleague, physicians, providers, leaders and other employees across the organization. Demonstrates genuine interest in helping our patients, providers and other employees by using excellent communication skills, being polite, friendly, patient and calm under pressure.
* Managing multiple, changing priorities in an effective and organized manger, under stressful demand while maintaining exceptional service. Maintain composure when dealing with difficult situations and responding professionally. Independently recognize a high priority situation, taking appropriate and immediate action. Effectively communicates with service delivery and other departments to resolve issues that impact patient care and escalating issues that cannot be resolved in accordance with departmental guidelines.
* Quality Assurance
* Maintains appropriate level of productivity and accuracy for work performed based on department standards. Maintains thorough knowledge of policies, procedures, and standard work within the department in order to successfully performance duties on a day-to-day basis.
* Miscellaneous Duties:
* Performs other departmental duties as assigned, such as answering and making phone calls, managing incoming/outgoing faxes, organizing and filing departmental documents, inventorying supplies, data entry, etc.
* Performs other related duties as assigned or requested.
Your qualifications should include:
* High School or equivalent
* One year in a high-volume Customer Service related field with direct interaction with customers.
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.
Patient Access Representative I - OC Huntington Beach
Huntington Beach, CA jobs
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
As a successful candidate, you will:
Registration and Scheduling
* Demonstrates an understanding of the flow of the patient registration and scheduling process within the paper and electronic environments. Registers, pre-registers, consents and schedule all patient appointment types, across the clinics, ancillary areas and hospital. Creates pre-registration record and links pre-registration record to scheduled appointments. Proactively coordinates appointments with other functional areas. Maintains department productivity, accuracy, and quality assurance standards while performing these duties. Ensures data is entered accurately for all patient demographic and insurance information. Completes all required legal documents, and obtains and scans all other related documents. Performs cash collection functions, patient pricing estimates, ETC admission.
* Ensures that financial protocols and requirements are met while providing access to service at COH facilities by reviewing account documentation. Maintains and applies current knowledge of insurance requirements when verifying eligibility and confirms authorization is secured prior to forwarding patients to service delivery areas; escalates unsecure financial accounts to management. Provides patient with itineraries, advance beneficiary notice and written instructions for tests and procedures as applicable. Seeks assistance from Financial Counselors when needed to maintain patient flow while resolving financial issues and ensuring financial clearance of account. Provides information and assistance to patients to ensure they understand the Financial Assistance policy and application process. Provides Financial Assistance applications to all uninsured patients. Screens ordered tests and communicate to physician and/or ABN Specialist those tests and/or diagnoses that do not meet criteria to be covered by Medicare
* Assures that the correct pre-registration visit encounter type is linked to the scheduled appointment. Creates a request for authorization of service if applicable. Sends orders for diagnostic tests to appropriate department. Assures that documentation indicating the date of service and the visit number accompanies the orders for diagnostic testing.
Customer Service
* Ensure a high level of customer service by greeting, being a resource to patients and visitors. Serve as a liaison between patients and support staff. Develop effective relationships with colleague, physicians, providers, leaders and other employees across the organization. Demonstrates genuine interest in helping our patients, providers and other employees by using excellent communication skills, being polite, friendly, patient and calm under pressure.
* Managing multiple, changing priorities in an effective and organized manger, under stressful demand while maintaining exceptional service. Maintain composure when dealing with difficult situations and responding professionally. Independently recognize a high priority situation, taking appropriate and immediate action. Effectively communicates with service delivery and other departments to resolve issues that impact patient care and escalating issues that cannot be resolved in accordance with departmental guidelines.
Quality Assurance
* Maintains appropriate level of productivity and accuracy for work performed based on department standards. Maintains thorough knowledge of policies, procedures, and standard work within the department in order to successfully performance duties on a day-to-day basis.
Qualifications - External
Your qualifications should include:
* High School or equivalent.
* One year in a high-volume Customer Service related field with direct interaction with customers.
* Preferably: At least two years front desk oncology practice experience. EPIC electronic medical record experience preferred.
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.
Registration & Elections Coordinator - Administration
Decatur, GA jobs
Pay Range: $46,441 - $74,769 Job Code: 29010 Pay Grade: 14 FLSA Status: Nonexempt
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Leads and coordinates daily work activities of assigned staff; confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers, assists with complex/problem situations, and provides technical expertise; assists with training and instructing co-workers regarding operational procedures and proper use of equipment; and assists with supervision of co-workers by reporting employee problems and providing input on disciplinary action and employee performance evaluations.
Enters new voter registration information; verifies accuracy and completeness of voter information; conducts research of state records; mails letters to retrieve missing information and documentation; updates existing records in statewide registration base; files new, updates existing, and pulls deleted voter registration cards as appropriate; scans and indexes registration and absentee applications; and files records and correspondence after processing.
Recruits, interviews, hires, and trains poll officials and temporary workers; creates online training and curriculum for in-person training; writes and administers election procedures for poll workers; updates poll worker manual and other training materials; reserves training locations; creates poll worker training and election day schedules; and oversees printing and distribution of training materials.
Monitors and manages County-wide master street files, district lines, and precinct maps; inputs new streets; makes corrections to streets placed in incorrect precincts; changes boundary lines if needed; maintains and draws congressional, house, senate, school board, and commission district lines for precincts; ensures accuracy of all district lines; redistricts, creates, and renames polling places; and creates precinct maps.
Conducts site visits to ensure site is prepared for voting; checks voter identification; verifies voter information; assists and answers questions from voters; solves problems and resolves conflicts; ensures all necessary signage is in appropriate area of the polling site; prints election results and zero tapes for all advanced voting sites; completes Election Recap Sheet; and stores all absentee applications in boxes to send to the warehouse.
Coordinates election activities; supervises early voting polls; requests equipment and supplies to fully operate early voting polls for each election cycle; issues paper ballots; manages balloting printer; verifies voters have received the correct ballot based on their registered address; inspects generated ballots for accurate dimensions; and performs all close-out duties.
Maintains inventory of election equipment and office supplies needed to conduct day-to-day work activities. and updates and inventories election equipment after each election.
Processes jury summons follow-up questions; processes name and address changes; and sends follow-up questionnaire if voter no longer resides in the County or state.
Supplemental:
We are looking for a highly motivated and detail-oriented individual to join our elections team in a fast-paced and highly regulated environment. The role demands a proactive individual who thrives under pressure and is committed to delivering exceptional results.
Ability to work extended hours and during blackout periods as required during election cycles.
Minimum Qualifications:
Associate's degree in Office Administration or a related field; two years of experience in elections, customer service, or office administration; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license.
Auto-ApplyPatient Access Center Representative
Mason City, IA jobs
Patient Access Center Representative (All Departments)
FLSA Status: Non-Exempt
Department: Patient Access / Scheduling
Reports To: Patient Access Manager or Designee
Work Location: On-site during probationary period; Hybrid eligible after successful completion of probation
Schedule: Full-time (hours may vary based on clinic operations)
Position Summary
The Patient Access Center Representative serves as the primary point of contact for patients seeking to schedule, reschedule, or cancel appointments across all service lines, including Medical, Dental, Behavioral Health, Optometry, Pharmacy, and other CHC services. This role ensures timely access to care, accurate scheduling, excellent customer service, and adherence to FQHC, HRSA, and organizational policies. Following successful completion of the probationary period and demonstrated competency, this position may transition to a hybrid work arrangement.
Essential Duties and Responsibilities:
Patient Scheduling & Access:
• Schedule, reschedule, and cancel patient appointments for all departments in accordance with clinic scheduling guidelines.
• Appropriately triage appointment requests based on visit type, urgency, and provider availability.
• Accurately enter and update appointment details in the EHR (Epic/OCHIN).
• Coordinate same-day, urgent, and walk-in appointments.
• Provide patients with clear appointment instructions.
Patient Communication & Customer Service
• Answer incoming calls professionally.
• Utilize approved scripting.
• Assist with MyChart enrollment.
• Refer non-scheduling issues appropriately.
Registration & Verification Support
• Verify demographics and insurance.
• Communicate sliding fee discount information when applicable.
Collaboration & Compliance
• Communicate scheduling updates with teams.
• Adhere to HIPAA, HRSA, and organizational policies.
• Participate in training and quality improvement initiatives.
Hybrid Work Eligibility
This position is on-site during the probationary period. Hybrid eligibility is based on demonstrated competency, attendance, and performance.
Qualifications
Required:
• High school diploma or GED
• One year customer service experience
• Strong communication skills
• Computer proficiency
Preferred:
• Healthcare or FQHC experience
• Epic/OCHIN familiarity
• Bilingual skills preferred
Physical Requirements
• Primarily sedentary
• Frequent computer and phone use
Disclaimer
This job description is not intended to be all-inclusive and may be modified at any time.
Patient Access Center Representative
Eagle Grove, IA jobs
Patient Access Center Representative (All Departments)
FLSA Status: Non-Exempt
Department: Patient Access / Scheduling
Reports To: Patient Access Manager or Designee
Work Location: On-site during probationary period; Hybrid eligible after successful completion of probation
Schedule: Full-time (hours may vary based on clinic operations)
Position Summary
The Patient Access Center Representative serves as the primary point of contact for patients seeking to schedule, reschedule, or cancel appointments across all service lines, including Medical, Dental, Behavioral Health, Optometry, Pharmacy, and other CHC services. This role ensures timely access to care, accurate scheduling, excellent customer service, and adherence to FQHC, HRSA, and organizational policies. Following successful completion of the probationary period and demonstrated competency, this position may transition to a hybrid work arrangement.
Essential Duties and Responsibilities:
Patient Scheduling & Access:
• Schedule, reschedule, and cancel patient appointments for all departments in accordance with clinic scheduling guidelines.
• Appropriately triage appointment requests based on visit type, urgency, and provider availability.
• Accurately enter and update appointment details in the EHR (Epic/OCHIN).
• Coordinate same-day, urgent, and walk-in appointments.
• Provide patients with clear appointment instructions.
Patient Communication & Customer Service
• Answer incoming calls professionally.
• Utilize approved scripting.
• Assist with MyChart enrollment.
• Refer non-scheduling issues appropriately.
Registration & Verification Support
• Verify demographics and insurance.
• Communicate sliding fee discount information when applicable.
Collaboration & Compliance
• Communicate scheduling updates with teams.
• Adhere to HIPAA, HRSA, and organizational policies.
• Participate in training and quality improvement initiatives.
Hybrid Work Eligibility
This position is on-site during the probationary period. Hybrid eligibility is based on demonstrated competency, attendance, and performance.
Qualifications
Required:
• High school diploma or GED
• One year customer service experience
• Strong communication skills
• Computer proficiency
Preferred:
• Healthcare or FQHC experience
• Epic/OCHIN familiarity
• Bilingual skills preferred
Physical Requirements
• Primarily sedentary
• Frequent computer and phone use
Disclaimer
This job description is not intended to be all-inclusive and may be modified at any time.
Patient Accounts Clerk (1637) - Dept. of Public Health - (H00171)
San Francisco, CA jobs
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Application Opening - Friday, September 26, 2025
Application Deadline - Application filing will close on or after Friday, October 10, 2025
Salary: $88,322 - $107,354 Annually
Appointment Type: Permanent Civil Service
Recruitment ID: CBT-1637-H00171
The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City's only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.
The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list.
Job Description
Under general supervision, the 1637 Patient Accounts Clerk collects payments on delinquent accounts for services that have been rendered to patients of the Department of Public Health.
Essential duties include:
Reviews and edits bills and claims to make sure the information is accurate and complete;
Collects payments on outstanding accounts for which tracers have already been sent according to predetermined schedules
Performs the more technically difficult or complicated billing, accounts receivable, or collections work of the unit, including preparing spreadsheets on more difficult accounts
Compiles information and prepares all documents for transferring outstanding accounts to the Bureau of Delinquent Revenue of the Tax Collector's Office following procedures as specified in the City Charter
Handles specialized accounts, such as the "full bill" accounts in which payments are made directly by the patient rather than by a third-party payor and accounts involving lawsuits and estates
Communicates with patients, physicians, insurance representatives and other for the purpose of collecting payments.
The 1637 Patient Accounts Clerk also performs other related duties as required.
Qualifications
Minimum Qualifications - Required
EXPERIENCE: Eighteen (18) months (equivalent to 3,000 hours) of experience billing, claims processing and/or collecting healthcare service reimbursements or medical claims from Medi-Cal (Medicaid), Medicare, insurance, third-party payors, and individual payors in a hospital, healthcare agency, or healthcare billing organization.
Substitution: Completion of fifteen (15) semester units or twenty-two (22) quarter units of medical billing-related coursework from an accredited college or university may substitute for six (6) months of qualifying experience.
Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.
One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).
Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
Additional Information
Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.
Written Examination (Weight: 100%):
Candidates that meet the minimum qualifications will be invited to participate in multiple-choice exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: knowledge of complex government and commercial regulations applicable to billing for reimbursement; knowledge of priority of billing Medicare and Medi-Cal based on the patient's types of coverage; knowledge of accounts receivable procedures; knowledge of credit interviewing techniques; ability to perform accurate mathematical calculations; ability to interpret complex laws and regulations; ability to exercise judgment in determining follow-up actions; ability to communicate effectively orally and in writing; and ability to establish effective working relationships.
Candidates must achieve a passing score on the multiple-choice exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.
Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Certification
The certification rule for the eligible list resulting from this examination will be the Rule of 10 Scores.
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. For more information, visit *****************************************
The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.
How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.
Our e-mail communications may come from more than one department, so please make sure your email is set to accept messages from all of us at this link.
Applicants may be contacted by email about this recruitment; therefore, it is their responsibility to contact the Analyst if they update their email address.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************ The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at ************************************
Additional information regarding Employment with the City and County of San Francisco:
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Seniority Credit in Promotional Exams
Right to Work
Copies of Application Documents
Diversity Statement
If you have any questions regarding this recruitment or application process, please contact the analyst, Herbert Chau, at [email protected] or **************.
We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Registrar
Phoenix, AZ jobs
Registrar Type: Public Job ID: 131428 County: Southwest Maricopa Contact Information: Murphy Elementary School District 3140 W McDowell Rd Phoenix, Arizona 85009 District Website Contact: Karla Curiel Phone: ************ Fax: District Email :
School District No. 21 of Maricopa County, Arizona
MURPHY ELEMENTARY SCHOOLS
POSITION DESCRIPTION
TITLE: Registrar
POSITION GOAL(S): The goals of this data entry position are to input & manage student data records via the District computerized student management system (SMS), on paper, and in files. Reporting of student data to Administration and District departments is required. Additionally, the Registrar/Secretary will assist with receptionist and other routine duties in the office to which assigned.
QUALIFICATIONS: 1. High School diploma required or equivalency certificate (GED). (One year of moderately difficult secretarial-clerical experience may substitute for training requirement).
* Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher, Outlook).
* Computer experience and proficiency with data collection, entry, and reporting via Microsoft Office Suite applications and Web Sites.
* Ability to maintain effective working relationships with Staff, Students, and Parents.
* Requires more than two years of related experience with at least one year service in the district desirable.
* Ability to translate and communicate in Spanish is required.
* Must have a valid IVP (fingerprint clearance card)
SUPERVISED BY: Administrator of office to which assigned
SUPERVISES: No one.
PERFORMANCE RESPONSIBILITIES:
1. Will input student information through the SASI system, or other student management system as developed, into the computer on a daily basis as needed or directed by supervisor. Including all program information, compiling reports from attendance data for staff, school, and/or district use, such as monthly register reports, class rosters, attendance reports, etc.
* Will perform a variety of routine clerical duties of a moderately varied and difficult nature under general supervision and to provide general support services. Perform filing, answer telephones, and take messages for school staff and students.
* Maintain the student filing system in order, active and withdrawn student files. Recording and classifying administrative forms, reports, data and records.
Student Registrar/Secretary
Job Description
Page Two
* Type routine correspondence, form letters, forms, tabulations, requisitions, lists, tables and other materials from copy or rough notes.
* Will document as required all student attendance activity, enrollments, and withdrawals following established procedures, including issuance of attendance/tardy slips for late students to class and calling of Parents/Guardians for attendance verification each morning.
* Assist Teachers with attendance reports. (i.e. Attendance Reports for Report Card preparation)
* Will keep a logbook of student records requested and received tardies, sign-outs, etc…..
* Will assist in the preparation of student records to be forwarded to district records room. Will assist with the transfer of student records to be placed in new classroom for following school year, according to class list (End of Year Procedures)
* Assist with mailings such as retention notices, 8th grade activities, and insure that flyers, newsletters, notices, menus, etc., are distributed in a timely manner.
* Present a positive image of the school to parents, and convey to them the school's genuine concern with the education, growth and development of each child.
* Assist Administrative Secretary with opening of school procedures, end of year procedures check-out, and other job related tasks throughout the school year.
* May assist Office Staff with the translation of newsletters, program information, and notices that are sent home to the parents, including verbal translations for Teachers and the School Nurse when assistance is needed if the CHRS is absent.
* Assist with maintaining the office in a clean and uncluttered order.
* If a nurse and/or community worker is out of the office, provide assistance for the student on medication, as per guidelines, and other emergencies that may occur.
* May distribute keys to substitutes, etc.
* Attend local or remote training to maintain and improve job knowledge of computer systems, data management procedures, student management systems, etc.
* May perform other job related tasks upon request of the supervisor.
PHYSICAL REQUIREMENTS: Sitting with some stooping/bending, walking, standing and
lifting.
TERMS OF EMPLOYMENT: 12 months.
EVALUATION: Performance on this job will be evaluated annually in accordance with the provisions of Board Policy on the evaluation of Classified Personnel.
PAY RANGE: $15.50 to $19.25 (depending on experience)
Other:
Scheduling Specialist I
Las Vegas, NV jobs
The award-winning Las Vegas-Clark County Library District is seeking two Scheduling Specialists to join our Programming and Venues Services Department. One position will be based at and assigned to the Windmill Library, while the other will be based at the Windmill Service Center and serve as a District-wide floater, supporting programming needs across all branches. The District-wide position will require travel throughout the District, while the Windmill Library-based position may require occasional travel as needed.
GENERAL SUMMARY
Under the general supervision of the Regional Programming Supervisor or Performing Arts Center Coordinator, this position is primarily responsible for performing clerical work in the scheduling and coordination of assigned venues and conducting oversight to successfully execute routine programs, special events, and exhibits.
Description of hours and wages:
The pay range for this position is $26.73 to $35.83 per hour. Pay typically begins at the minimum of the pay range, and employees are eligible for annual merit and COLA increases per District policy.
This is a part-time (24 hours per week), FLSA non-exempt position.
Application Deadline:
The application deadline for this position is 11:59 p.m. on Wednesday, October 22, 2025. To be considered for this position, applications must be submitted prior to this deadline.
We anticipate interviewing for this position on or around November 5, 2025.
Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Supports the overall mission of the Library District by providing exceptional internal and external customer service to promote a positive library experience.
2. Reviews Programming Partnership Applications. Suggests approval/denial to Library District administration
3. Coordinates and schedules the public use of meeting rooms, conference rooms, and special event locations.
4. Interprets and discusses Library District policies with potential and current customers, Library District staff, and Library District management.
5. Assists the public as needed to use library venues and services. Addresses customer inquiries both on- and off-site by conducting meetings and tour facilities.
6. Approves online customer facility use requests of meeting rooms.
7. Prepares monthly reports, venue occupancy studies, facility usage schedule, and quarterly calendar information.
8. Prepares, and completes a variety of forms, documents, and other paper work.
9. Maintains venue and department record keeping, filing systems, and a variety of statistical records.
10. Interacts extensively, in person, over the telephone, and via e-mail with customer groups, District-wide staff and management, outside agencies, vendors, and the general public.
11. Works cooperatively with other approved Library District staff to open and close facilities and maintains security of building access codes and keys.
12. Provides orientation to customers and explains the proper use of facility and equipment.
13. Troubleshoots minor audio-visual, lighting, and audio equipment issues.
14. Generates correspondence, memos, contracts, and other materials appropriate to the Programming and Venues Department.
15. Creates and sets up displays that enhance library programs, events and other offerings.
16. Cleans up after programs when necessary.
17. Attends or conducts department and other miscellaneous meetings at sites throughout the Library District. 18. Promotes cultural awareness and encourages greater patronage of the Library District and Library District venues.
19. Maintains a safe environment for both customers and staff.
20. Updates content on the Library District website for upcoming Programming and Venues Services programs.
21. Plans, prepares, and executes community events to promote the Library District.
22. Builds and sustains relationships with Library District community partners.
23. Participates and contributes as an active member of a working team to increase the efficiency and effectiveness of the Programming and Venues Services department.
24. Perform any other related duties and responsibilities as assigned.
Qualifications
Education and Experience:
High School diploma or GED equivalency required.
License, Certificate, or Requirements:
Possess, or have the ability to obtain, a valid Nevada Driver's License at the time of hire.
Physical Requirements:
Essential and marginal functions may require regular, and at times sustained, performance of heavier physical tasks such as walking over rough or uneven surfaces; frequent bending, stooping, working in confined spaces; lifting or carrying moderately heavy (20-50 lbs.) items and occasionally very heavy (50 lbs. and over) items; minimal dexterity in the use of fingers, limbs, or body in the operation of office equipment; utilizing a keyboard, and sitting, or standing for extended periods of time. Tasks require sound, color, depth and visual perception and the ability to communicate orally and in written form. Tasks are performed in an office setting with occasional local travel.
*PLEASE NOTE: Meeting these posted qualifications does not necessarily guarantee an interview.
Pay Range USD $26.73 - USD $35.83 /Hr. Position Type Part-Time Category Programming and Venues Services (PVS) Job Location Windmill Library Location : Address 7060 W. Windmill Lane
Auto-ApplyPatient Access Representative I PRN
Cheyenne, WY jobs
Job Description
A Day in the Life of a Patient Access Representative I:
The Patient Access Representative I will have continual and direct patient contact and perform diversified tasks and duties associated with outpatient and inpatient registration, admissions, cashiering and communications. This position discusses financial responsibility with patients, maintains accurate patient account information, verifies insurance, and acts as a patient ambassador.
Why work at Cheyenne Regional?
403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance program
Here Is What You Will Be Doing:
Registers patients and/or responsible party in a timely and efficient manner using multiple methods of communications.
Obtains required admission information such as patient insurance/financial information, demographics and ensures an accurate medical record is created.
Promotes accurate billing information and dissuades fraudulent use of insurance.
Obtains necessary signatures for consent for services and mandatory Medicare and Tricare documents. Communicates with third parties to coordinate authorized hospital services.
Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient's physician, and insurance company.
Assists walk-in patients that are not scheduled if patient has a physical order or it is already displayed in EPIC and test does not require a future appointment. Enters order, and schedules patient to have test done.
Reviews price estimates and collects appropriate monies due or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission process.
Maintains patient records regarding all non-clinical patient information. Coordinates with all departments for patient services and information.
Processes correspondence and return mail.
Directs and escorts patients and visitors to appropriate departments.
Scans items in a timely and efficient manner.
Ensures that patient name, encounter number and medical record number are documented on each page of the medical record 100% of the time.
Performs qualitative and quantitative analysis.
DEPARTMENT SPECIFIC RESPONSIBILITIES:
BEHAVIORAL HEALTH: Coordinates care/scheduling for offsite care as well as communicating with patients to schedule ECT treatment.
Desired Skills:
Excellent written, verbal, and interpersonal communication skills
Proficient reading, writing, and math skills
Ability to multi-task and work well within stressful environment
Strong problem-solving skills
Ability to read and comprehend reports, studies, and government regulations and guidelines
Here Is What You Will Need:
High school diploma (or equivalent certificate from an accredited program) or higher
3 Months: (Behavioral Health Department Only) Crisis Intervention (CPI) training within 3 months of start date
Nice to Have:
Customer Service Experience
Telephone communication, 10-key and computer experience
Patient Access experience
About CRMC:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
Patient Access Representative I
Cheyenne, WY jobs
Job Description
This position will be a float position for Patient Access with variable days and times for scheduling purposes.
A Day in the Life of a Patient Access Representative I:
The Patient Access Representative I will have continual and direct patient contact and perform diversified tasks and duties associated with outpatient and inpatient registration, admissions, cashiering and communications. This position discusses financial responsibility with patients, maintains accurate patient account information, verifies insurance, and acts as a patient ambassador.
Why work at Cheyenne Regional?
403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance program
Here Is What You Will Be Doing:
Registers patients and/or responsible party in a timely and efficient manner using multiple methods of communications.
Obtains required admission information such as patient insurance/financial information, demographics and ensures an accurate medical record is created.
Promotes accurate billing information and dissuades fraudulent use of insurance.
Obtains necessary signatures for consent for services and mandatory Medicare and Tricare documents. Communicates with third parties to coordinate authorized hospital services.
Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient's physician, and insurance company.
Assists walk-in patients that are not scheduled if patient has a physical order or it is already displayed in EPIC and test does not require a future appointment. Enters order, and schedules patient to have test done.
Reviews price estimates and collects appropriate monies due or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission process.
Maintains patient records regarding all non-clinical patient information. Coordinates with all departments for patient services and information.
Processes correspondence and return mail.
Directs and escorts patients and visitors to appropriate departments.
Scans items in a timely and efficient manner.
Ensures that patient name, encounter number and medical record number are documented on each page of the medical record 100% of the time.
Performs qualitative and quantitative analysis.
Desired Skills:
Excellent written, verbal, and interpersonal communication skills
Proficient reading, writing, and math skills
Ability to multi-task and work well within stressful environment
Strong problem-solving skills
Ability to read and comprehend reports, studies, and government regulations and guidelines
Here Is What You Will Need:
High school diploma (or equivalent certificate from an accredited program) or higher
3 Months: (Behavioral Health Department Only) Crisis Intervention (CPI) training within 3 months of start date
Nice to Have:
Customer Service Experience
Telephone communication, 10-key and computer experience
Patient Access experience
About CRMC:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
Clinician II - Registration Specialist
Chesapeake, VA jobs
Chesapeake Integrated Behavioral Healthcare is currently seeking an energetic and passionate Clinician II to serve as the Registration Specialist who will triage walk-ins/phone calls and complete registrations for individuals seeking CIBH services through the Same Day Access clinic. Typical Tasks include: The Clinician II will triage walk-ins/phone calls from individuals seeking CIBH services through the Same Day Access clinic to determine the need for services and level of care as well as completes registrations on individuals seeking CIBH services. Maintains records for area of responsibility, which may include collecting data on things such as the population of individuals served, needs of individuals, barriers to engagement, wait times for Same Day Access clinic, etc. Will assist with monitoring incoming Same Day Access calls and monitoring the call log as well as managing BI reports Interfaces with front desk staff, schedules clinical intake assessment and serves as a liaison between individuals and intake clinicians The Clinician II provides resources, information, and support to individuals and family members. Assess for crisis situations and assist with resolution in accordance with policies and procedures and through coordination with ES and Crisis-Stabilization departments. Completes SDA clerical work when needed. The Clinician II also coordinates and collaborates with internal departments and community referrals to identify supports needed to assist individuals with accessing CIBH services. Completes data reports on program when asked by program supervisor Performs other related duties as assigned. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a bachelor's degree in social work, psychology, closely related field, or another degree as approved by the Virginia Department of Health Professions. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience. Qualified Mental Health Professional ( QMHP - Adult or Child) is required. CPR , First Aid within 3 months of hire. SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Community Services Board or Behavioral Health experience preferred. Experience working with populations to include individuals across the lifespan, those with serious mental illness, individuals with intellectual or developmental disabilities, individuals with substance use disorders, and individuals connected to the legal system.
Work Schedule
Monday - Friday Hours: 8:00am to 4:30pm
Collections And Billing Specialist
Washington jobs
DEPT OF ENVIRONMENTAL QUALITY
We are looking for results-oriented, driven individuals with a thirst for problem solving. At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public health and the environment in Arizona. Through consistent, science-based environmental regulation; and clear, equitable engagement and communication; with integrity, respect and the highest standards of effectiveness and efficiency. Because Arizonans treasure the unique environment of our state and its essential role in sustaining well-being and economic vitality, today and for future generations.
We are currently looking for employees who are committed to our Agency, passionate to excel in their career and engaged in our mission. Only this caliber of employee will be successful in driving our Agency towards accomplishing our mission
COLLECTIONS AND BILLING SPECIALIST
Job Location:
Address: 1110 W. Washington Street, Phoenix, AZ 85007 Mission Partner Division
Posting Details:
Salary: $51K
Grade: 19 In Office Position Closing Date: Open until filled
Job Summary:
As the Collections and Billing Specialist (Administrative Service Officer) you will play a crucial role in ensuring accurate and timely collections. You will be responsible for outreach to customers with outstanding balances and will be an integral contributor to quality assurance activities. This position will also assist the department with updating customer contact info and billing activities. You will be part of a highly collaborative revenue team that is always striving to improve processes and find the most effective yet customer-centric path. We highly value the input of our team members and believe that diverse perspectives lead to better outcomes. Your opinions and ideas will be actively sought, listened to, and considered in our decision-making processes. You will also be a supporting part of our important and vital environmental mission. We are looking for a team player with a solid work ethic and a strong desire to succeed.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
• Communicating with the regulated community to ensure timely payments of accounts including follow-up as well as incoming calls and emails.
• Research and update contact info for returned mail and invalid email addresses. Use both external and internal sources to find the most up to date information.
• Act as secondary backup for billing functions.
• Collaborate with the revenue team and other departments on billing and collections issues.
• Assist with weekly mail log and check deposits as needed.
• Enter data accurately into various systems and save backup documentation for tracking. Monitor for errors or discrepancies and escalate them for review.
• Account reconciliations and managing aging reports and metrics.
• Answering questions from the regulated community or routing them to the appropriate area.
• Creating on demand reports for management.
• Assist in referring delinquent accounts to the Attorney General's Office.
• Participate in process reviews and problem solving for driving continuous improvement.
• Assist the team as needed with other billing, revenue, or collections related tasks as needed.
• Follow established standard work and adhere to government accounting guidelines and regulations.
Knowledge, Skills & Abilities (KSAs):
• Knowledge of collections; methods and techniques of automated financial systems, data entry, accounting principles and practices; the analysis and reporting of financial data
• Comprehensive knowledge of or the ability to learn government accounting
• Ability to enter data accurately and quickly
• Advanced Microsoft Excel skills- creating pivot tables, reports, merging data to analyze, v-lookup, account reconciliation skills
• Excellent customer service and telephone skills
• Organized with consistent attention to detail
• Ability to problem solve
• Strong communications skills for interaction with Agency personnel and documentation of collection results
• Ability to multitask and meet timelines; dependable and focused with strong work ethic
Selective Preference(s):
• High school diploma or equivalency diploma required, Bachelor degree preferred
• 3 years' experience in full-cycle Accounts Receivable and Business to Business Collections
Pre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
Among the many benefits of a career with the State of Arizona, there are:
· 10 paid holidays per year
· Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees
· Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
· A top-ranked retirement program with lifetime pension benefits
· A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability
· An incentivized commuter club and public transportation subsidy program
· We promote the importance of work/life balance by offering workplace flexibility
· We offer a variety of learning and career development opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
ASRS Lifetime Benefits
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting *************.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Patient Representative
Red Cloud, NE jobs
Full-time Description
The Patient Representative assists clinic medical staff members by screening and directing calls, greeting and directing patients, and scheduling appointments. The Patient Representative also scans correspondence into patient charts.
This position complies with department and organization-wide policies, RHC and Critical Access Hospital (CAH) requirements, Safety, and Infection Control, and all Federal and State of Nebraska regulations related to the performance of Webster County Community Hospital (WCCH) operations and requirements of the compliance program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet and acknowledge all patients/individuals who enter through clinic doors.
Promptly route each call to the proper party; and take telephone messages when necessary and deliver them in a timely manner.
Schedule appointments for patients in office, and for testing and referrals.
Resolve scheduling conflicts. Notify patients of changes/cancellations and prioritize urgency of appointments for rescheduling.
Assemble patient information for scheduled appointments including charge tickets, physical forms, and current patient information.
Ask every patient for changes in address, phone number, or health insurance.
Ensure every patient has two emergency contacts listed at each appointment.
Check for current patient identification and insurance cards, and scan when necessary.
Ask every Medicare patient the questions on the Medicare Secondary Payer (MSP) Questionnaire at every visit as required by Medicare.
Protect patient information by allowing only those with need-to-know to access and read the PHI.
Audit patient charge tickets daily for completeness to assist the coding and billing department.
Keep reception area and waiting area tidy and clean.
Handle cash receipts by issuing a receipt for all funds collected over the counter.
Receive, sign for, and distribute incoming packages delivered to the receptionist area.
Operate specialized equipment such as multi-line telephone, copier, fax, and scanner.
Turn off all equipment at the end of the day. Make sure all doors are locked.
Ensure physician leveling cards are turned into the office in a timely manner.
Enter physician professional fees based on physician leveling cards and hospital face sheets.
Scan all signed documents into patient charts daily.
Complete patient appointment cards
Ensure patients have an updated (within 1 year) signature in their chart for the Consent to Treat, HIPAA privacy form, Patient Information Form, and Auth to Release Medical Information.
Track procedures for CLIA reporting daily.
Preauthorize physician orders based on patient insurance requirements.
Attend and participate in monthly clinic meetings.
Generate reports for both clinics as well as WCCH
Assist other employees as necessary and perform any other duties as assigned.
Requirements
• Supports the mission, vision, values, ethics, and goals of WCCH.
• Pledges sincere commitment to quality care and a quest for excellence.
• Maintains confidentiality for the people WCCH serves and to fellow employees by following HIPAA Privacy and Security Rules at all times.
• Ability to come to work as scheduled and consistently demonstrates professionalism, dependability, organization, and punctuality.
• Adheres to the team approach and work well with fellow employees.
• Maintains accountability and responsibility for job performance and seeks ways to improve.
• Demonstrates respect, politeness, consideration, and sympathy to patients, visitors, and fellow employees.
• Encourages positive community relations by expressing desire for continuous quality improvement to the public and fellow employees.
• Maintains a professional appearance of self and work area.
• Attends interdepartmental meetings and other meetings as position requires.
• Attends any educational events that are required or would be beneficial to the wellbeing of the department and/or clinic/hospital.
• Utilizes proper body mechanics, transfer/lifting techniques and appropriate equipment to minimize fall risk to patient and injury to self.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Description Salary based on experience