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Field Service Technician jobs at AMS Madison

- 1260 jobs
  • Equipment Service Technician- Car Wash

    Sheetz, Inc. 4.2company rating

    Richmond, VA jobs

    Install, replace, repair, clean and maintain all car wash related equipment at the lowest possible cost. Complete scheduled preventative maintenance tasks and service calls as well as site checks and inspections of carwash to ensure optimal operation for stores and customers. Responsible to perform monthly cleaning of in-bay and wash room equipment. Responsibilities: 1. Maintain all equipment and facilities in good working order. Troubleshoot, diagnose issues and make repairs to equipment in carwash according to established procedures to minimize parts usage. 2. Complete scheduled or assigned preventative maintenance or cleanings per scope of work and on schedule. 3. Communicate issues and provide feedback to the Car Was Field Support Manager regarding maintenance issues, facility/equipment opportunities and outside service vendor performance. 4. Utilize maintenance work order system to complete repair calls, close completed calls, enter resolutions for calls and update calls according to company policies and procedures. Complete assigned work by required deadline. Respond to high priority calls according to company guidelines. 5. Maintain company vehicle and adhere to all state/local/federal laws and company policies regarding operation of a motor vehicle. 6. Attend and participate in all work related meetings, scheduled inventories and training classes. Maintain all certifications as required by manufacturers and local/state/federal law. 7. Maintain truck inventory accurately and manage parts inventory according to company policy and procedures. Maintain assigned tolls according to company policy. Qualifications: (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education • High School Diploma/GED required • Technical / Trade training / Sheetz training preferred Experience • No experience required with skilled trade or apprenticeship completion certificate • Minimum 2-year hands-on training experience in HVAC, electrical, mechanical or a related trade required without a skilled trade or apprenticeship certificate required • Previous car wash maintenance experience preferred. Licenses/Certifications • Valid Driver's license required • EPA certificate • Must obtain WV PROV certification (where applicable) Tools & Equipment • General Office Equipment • Hand tools (hammer, measuring devices, wrench, level, etc.) • Power Hand tools (saws, drill press, grinders, sanders, etc.) • Pneumatic tools (compressor, nailer, stapler, jack hammer, etc.) • Welding tools (torch, plasma cutter, welder, etc.) • Landscaping tools (chain saw, leaf blower, weed eater, etc.) • Motorized Equipment (generators, pressure washer, fork lift, etc.) Accommodations: Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
    $31k-43k yearly est. Auto-Apply 4d ago
  • Lead Systems Technician

    Vector Security 4.5company rating

    Irving, TX jobs

    At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Lead Systems Technician! We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Job Location: Dallas, TX Summary: As a Lead Systems Technician, you will be responsible for the Servicing and/or Installation of integrated systems including Burglar and Fire Alarms, Access Control, and Video. Possesses strong technical aptitude and effective interpersonal skills. May assist in training of less experienced technicians. What You'll Do: Completes system servicing and/or installations of various types of integrated systems. Completes servicing and/or installation of basic to advanced network devices. Completes routing and scheduling for commercial service jobs. What You'll Need: Education & Experience: High School Diploma or equivalent. Minimum of 2-years of fire detection and signaling systems experience (burglary, fire alarm, CCTV and access control). 5+ years industry experience - Preferred. Certification/License: Must possess a Valid Driver's License. Texas Fire License - Preferred. ESA Certified Alarm Technician Level 2 or equivalent - Preferred. NICET Fire or Video Level 2 - Preferred . Communication: Must be able to effectively communicate with various individuals in a professional manner in order to provide superior customer service. Technical: Understands software and programming for the primary manufacturers used by their home branch. Possesses the skill to decipher/design integrated systems in conjunction with local jurisdiction requirements. What You'll Get: We offer a “Total Rewards” package including: Competitive compensation with incentive eligibility. Career advancement opportunities Medical, dental, and vision coverage. HSA/FSA programs. Company paid life and AD&D insurance. Company paid short- and long-term disability. Voluntary benefit products. 401k retirement savings plan after just 60 days 7 Company Holidays, plus 2 Floating holidays of your choice Paid Time Off Tuition reimbursement Employee Assistance Program (EAP) About Us: We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time. Our Values: Win as a team. Do the right thing. Make a difference every day. Get it done. Think big. If you share these ideals, we'd love to hear from you! Vector Security is a Drug-Free Workplace Vector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
    $97k-130k yearly est. 2d ago
  • Global Tech - Service Management Lead

    Pernod Ricard 4.8company rating

    Paris, TX jobs

    Want to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry. Ready to make a Tech impact? Pernod Ricard is looking for a Global Service Management Lead to define, implement and govern world-class ITIL-based service management processes, ensuring excellent delivery and continuous improvement across global Tech services. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will: * Lead the implementation, evolution, and governance of ITIL-aligned processes (incident, request, change, problem, service catalog, etc.) across Pernod Ricard's global Tech ecosystem. * Oversee the performance of service management rituals and tools (e.g., ServiceNow, Power BI, JIRA), ensuring data-driven insights and continuous service improvement. * Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution and communication. * Guide the effective integration of service management with agile product teams, aligning ITSM processes with product delivery models. * Lead a team of Service Managers and Coordinators, ensuring capability development and high-quality service governance across internal and external partners. If you recognize yourself in the description below, don't wait to apply! * You bring deep expertise in IT Service Management, with strong working knowledge of ITIL (certification preferred) and experience in managing enterprise-level ITSM processes. * You are familiar with service management platforms like ServiceNow, reporting tools like Power BI, and complementary tools (JIRA, Confluence…). * You have experience managing global teams and working with external service providers in a complex, federated IT environment. * You possess strong communication and stakeholder management skills, especially when interfacing with senior Tech leadership and business units. * You are comfortable working in a fast-paced environment, with a continuous improvement mindset and a proactive approach to risk and incident management. * Experience in SAP landscapes, cybersecurity, and agile/product operating models is a plus. Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2026-04-01 Target End Date:
    $65k-101k yearly est. Auto-Apply 36d ago
  • OSP Fiber - Splicer

    Nextlink 3.5company rating

    Omaha, TX jobs

    Nextlink Internet is hiring for telecom jobs in Texas, Oklahoma, Kansas, Nebraska, Illinois, and Iowa. Join an exciting team! Great pay and benefits!
    $37k-61k yearly est. 60d+ ago
  • Field Service Technician

    Closner Equipment 3.3company rating

    Austin, TX jobs

    Job Description Working under the direction of the Service Manager, the Field Service Technician is responsible for performing troubleshooting, repairs and operations/maintenance checks on fleet and customer equipment while operating in or outside the shop environment. Technicians will be required to communicate with customers and must be able to operate and navigate various digital reporting tools. ESSENTIAL DUTIES & RESPONSIBILITIES: Operates a company service truck safely and autonomously Meet deadlines established by the Service Manager Perform timely and accurate diagnostics and repairs on various equipment systems with little to no supervision: Heavy Construction Equipment hydraulic systems Heavy Construction Equipment mechanical systems Heavy Construction Equipment electrical systems Asphalt Equipment Concrete Equipment Communicate work required/performed verbally and using digital service support platforms. Communicate work required/performed with customers. Request parts using service support tools as directed by the Service Manager and ensures accuracy. Practice safe work habits in accordance with Closner shop standards Use and maintain shop tools and equipment according to company procedures and safety standards. Maintain a reasonably clean workspace. Develop more junior technicians. Complete required paperwork efficiently and timely Attend factory and other training as specified by the supervisor. Demonstrate the ability and willingness to continuously improve trade skill sets. Utilizes company credit card and/or parts truck in a responsible manner if required QUALIFICATIONS High School Diploma 5+ years of experience repairing/maintaining construction equipment and tools. Advanced mechanical aptitude and working knowledge of tools. Possess a valid driver's license and clean driving record. Deep knowledge of construction equipment with an advanced understanding of schematics and diagrams Highly Knowledgeable of mechanical, electrical, and hydraulic systems Ability to read and understand electrical and hydraulic schematics Welding or pneumatic experience is a must. Experience in the infrastructure industry preferred. Excellent knowledge of the equipment systems Willing to work overtime on during week and on weekends/ holidays, as needed Must be able to travel within 150+ miles radius Some overnight stay may be required Exercise a strong work ethic and integrity Perform well in a team environment Accept accountability for actions taken Provide all basic hand tools required to perform duties alone and without shop support High level of customer service Good written and verbal communication skills PHYSICAL AND WORKSITE ENVIRONMENT: The physical and worksite demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly performs work outside in all types of weather conditions Must be able to: talk and hear, stand, squat, turn, twist, bend, sit, walk on both paved and uneven surfaces; use hands to finger, handle, or feel; and reach with hands and arms. Climb ladders, stoop, kneel, crouch, or crawl. Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday. Must be able to work in confined spaces. Pushing/ Pulling/Lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Able to sit for long periods at a time while driving to jobsites if required. Sufficient hearing to be aware of traffic, warning signals, passenger stop indicator, passenger requests, etc. Able to use both hands and both feet concurrently. Able to safely reach all controls and have good visibility in all directions while seated in the driver's seat. Occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, including heat; risk of electrical shock; and vibration. This position is considered a safety-sensitive position. The noise level in the work environment is usually loud. THE ABOVE STATEMENTS are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
    $52k-83k yearly est. 24d ago
  • Field Service Technician

    Closner Equipment 3.3company rating

    Elgin, TX jobs

    Job Description Working under the direction of the Service Manager, the Field Service Technician is responsible for performing troubleshooting, repairs and operations/maintenance checks on fleet and customer equipment while operating in or outside the shop environment. Technicians will be required to communicate with customers and must be able to operate and navigate various digital reporting tools. ESSENTIAL DUTIES & RESPONSIBILITIES: Operates a company service truck safely and autonomously Meet deadlines established by the Service Manager Perform timely and accurate diagnostics and repairs on various equipment systems with little to no supervision: Heavy Construction Equipment hydraulic systems Heavy Construction Equipment mechanical systems Heavy Construction Equipment electrical systems Asphalt Equipment Concrete Equipment Communicate work required/performed verbally and using digital service support platforms. Communicate work required/performed with customers. Request parts using service support tools as directed by the Service Manager and ensures accuracy. Practice safe work habits in accordance with Closner shop standards Use and maintain shop tools and equipment according to company procedures and safety standards. Maintain a reasonably clean workspace. Develop more junior technicians. Complete required paperwork efficiently and timely Attend factory and other training as specified by the supervisor. Demonstrate the ability and willingness to continuously improve trade skill sets. Utilizes company credit card and/or parts truck in a responsible manner if required QUALIFICATIONS High School Diploma 5+ years of experience repairing/maintaining construction equipment and tools. Advanced mechanical aptitude and working knowledge of tools. Possess a valid driver's license and clean driving record. Deep knowledge of construction equipment with an advanced understanding of schematics and diagrams Highly Knowledgeable of mechanical, electrical, and hydraulic systems Ability to read and understand electrical and hydraulic schematics Welding or pneumatic experience is a must. Experience in the infrastructure industry preferred. Excellent knowledge of the equipment systems Willing to work overtime on during week and on weekends/ holidays, as needed Must be able to travel within 150+ miles radius Some overnight stay may be required Exercise a strong work ethic and integrity Perform well in a team environment Accept accountability for actions taken Provide all basic hand tools required to perform duties alone and without shop support High level of customer service Good written and verbal communication skills PHYSICAL AND WORKSITE ENVIRONMENT: The physical and worksite demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly performs work outside in all types of weather conditions Must be able to: talk and hear, stand, squat, turn, twist, bend, sit, walk on both paved and uneven surfaces; use hands to finger, handle, or feel; and reach with hands and arms. Climb ladders, stoop, kneel, crouch, or crawl. Physical ability to perform maintenance on equipment for extended hours of time with continual mounting and dismounting throughout the workday. Must be able to work in confined spaces. Pushing/ Pulling/Lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Able to sit for long periods at a time while driving to jobsites if required. Sufficient hearing to be aware of traffic, warning signals, passenger stop indicator, passenger requests, etc. Able to use both hands and both feet concurrently. Able to safely reach all controls and have good visibility in all directions while seated in the driver's seat. Occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, including heat; risk of electrical shock; and vibration. This position is considered a safety-sensitive position. The noise level in the work environment is usually loud. THE ABOVE STATEMENTS are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
    $52k-83k yearly est. 24d ago
  • Field Service Technician - Electronics Manufacturing

    Panasonic North America 4.5company rating

    Dallas, TX jobs

    Panasonic Connect is a leading manufacturer of SMT (Surface Mount Technology) production machines. Our SMT process lines automate the manufacture of complex electronic circuit boards for use in Smart Phones, Automotive, Avionics, Consumer Electronics and many other applications. The main responsibility of our Field Service Technicians is to provide onsite technical support to customer specific Panasonic products including installation and troubleshooting of SMT Manufacturing production machines. The ideal candidate will have an aptitude for building and repairing complex electrical and mechanical systems. The role requires extensive travel both internationally and domestically. Full training will be provided. **Responsibilities** Establish a strong understanding of the technical specifications of our product so that a high level of assistance can be provided to our customers. Provide professional support and repair at customer sites through interaction of service and factory support. Uses technical knowledge to make decisions regarding repair of product and software. **Technical Knowledge Support** + Provides technical support for one or more products or processes that Panasonic SMT solutions provide. + Carries out technical assignments to install, modify, and repair factory automation equipment and software at customer sites, with minimal assistance or supervision. + Maintains knowledge of the SMT process. Understanding not only the machine but the programming, configuration and manufacturing processes. + Maintain a proactive approach in resolving customer and internal company project issues, while exercising effective time management. + Assume responsibility for onsite Service project management, prioritizing equipment and technical issues for immediate corrective actions, communication with pertinent parties, and completing personal and on-site team assignments within time expectations. + Demonstrate strong capability to complete software, (LNB/DGS), and equipment installations and projects. + Effective and efficient troubleshooting, while working in potentially high-pressure circumstances, in achieving 100% problem resolution of repair activity within 24 hours of arrival at customer site. + Provide customers with timely and accurate technical information in a positive, straightforward, and professional manner. Conducts meetings with customers to address open issues. + Provide basic software system and equipment operation, troubleshooting, and maintenance training to customers. + Assist TAC in covering Telephone Hot Line. Conduct research to resolve customer issues to ensure an excellent overall custom experience. Create Service Notifications and other documentation for communication of problem resolution for future use in addressing similar issues. + Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, installation documentation, warranty ("Q") reports, "Tech Tips," SAP reports, project reports, corrective action recommendations as necessary. + Provide assistance with Factory Modifications, equipment refurbishment, rebuilds, predictive/corrective maintenance programs, and equipment calibration projects. + Provide assistance and consultative services to customers in site preparation for equipment installations. + Effective management and execution of administrative tasks, such as travel arrangements, expense reports, coordination of activities with customers, etc. **Sales Support** + Supports sales force in developing and maintaining close account relationships and satisfying technical customer requirements. + Liaison between Field Service Technicians, TAC Support, and Sales/Marketing during the initial portion of the Product Life Cycle. Provide timely feedback to sales regarding information gathered at customer. + Supply technical information and other detail to factory/customer to provide resolution of technical issues. + Participate in exhibitions and demonstrations of equipment, at trade shows, PA demo room, or at customer sites, informing customers and responding to technical and specification questions and concerns. **Factory Liaison** + Maintains clear communication and strong relationships with factories to incorporate product/customer specifications. Reports technical data from customer visits to the factories. **Qualifications** **Education & Experience:** + Two-year Technical or Vocational school, or relevant military training required. + Two - Three years industry experience is preferred. + Functional ability to operate a PC and appropriate software programs is preferred to accomplish specific duties listed above. + Ability to travel as required by the position **Competencies:** + Ability to resolve conflicts thinking strategically and embraces collaborative engagements. + Capability of showing technical leadership in the development of the service team. + Ability to take necessary action to ensure objectives are fully achieved, and deadlines and commitments are met. + A high degree of initiative, creativity, and trouble-shooting skills, along with a highly collaborative, detail-oriented, and organizational nature are critical to success, due to the highly complex nature of technical and interpersonal situations encountered in day-to-day activities. + Solid functional capabilities in use of PCs and widely varied software applications. **Communications:** + Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels and management, internally and externally, are required and essential to success in this position, and in Panasonic activities, in general. + Capability in effective communication with internal departments (Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, Accounting, etc.) **Other Requirements:** + Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities. + Ability and willingness to travel extensively (often 75%, or greater), domestically and internationally, often with very short or immediate notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands. **(Overtime eligible)** . + Additional tasks as assigned and reviewed. **Benefits & Perks - What's In It For You** Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect: + Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. + Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance. + Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting. + Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave. + Educational Assistance - Tuition reimbursement for job-related courses after six months of service. + Health Management and Wellbeing Programs -Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service. **We Take Opportunity Seriously:** At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The salary range listed below is just one component of Panasonic's total package. **_Actual compensation varies depending on the individual's knowledge, skills, experience, and location._** This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! _Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation._ _Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S._ \#LI-AU1 \#LI-Remote **Salary Range** $29 - $33 hr + Bonus REQ-153246
    $29-33 hourly 38d ago
  • Field Service Technician - Electronics Manufacturing

    Panasonic Corporation of North America 4.5company rating

    Dallas, TX jobs

    Panasonic Connect is a leading manufacturer of SMT (Surface Mount Technology) production machines. Our SMT process lines automate the manufacture of complex electronic circuit boards for use in Smart Phones, Automotive, Avionics, Consumer Electronics and many other applications. The main responsibility of our Field Service Technicians is to provide onsite technical support to customer specific Panasonic products including installation and troubleshooting of SMT Manufacturing production machines. The ideal candidate will have an aptitude for building and repairing complex electrical and mechanical systems. The role requires extensive travel both internationally and domestically. Full training will be provided. Responsibilities Establish a strong understanding of the technical specifications of our product so that a high level of assistance can be provided to our customers. Provide professional support and repair at customer sites through interaction of service and factory support. Uses technical knowledge to make decisions regarding repair of product and software. Technical Knowledge Support * Provides technical support for one or more products or processes that Panasonic SMT solutions provide. * Carries out technical assignments to install, modify, and repair factory automation equipment and software at customer sites, with minimal assistance or supervision. * Maintains knowledge of the SMT process. Understanding not only the machine but the programming, configuration and manufacturing processes. * Maintain a proactive approach in resolving customer and internal company project issues, while exercising effective time management. * Assume responsibility for onsite Service project management, prioritizing equipment and technical issues for immediate corrective actions, communication with pertinent parties, and completing personal and on-site team assignments within time expectations. * Demonstrate strong capability to complete software, (LNB/DGS), and equipment installations and projects. * Effective and efficient troubleshooting, while working in potentially high-pressure circumstances, in achieving 100% problem resolution of repair activity within 24 hours of arrival at customer site. * Provide customers with timely and accurate technical information in a positive, straightforward, and professional manner. Conducts meetings with customers to address open issues. * Provide basic software system and equipment operation, troubleshooting, and maintenance training to customers. * Assist TAC in covering Telephone Hot Line. Conduct research to resolve customer issues to ensure an excellent overall custom experience. Create Service Notifications and other documentation for communication of problem resolution for future use in addressing similar issues. * Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, installation documentation, warranty ("Q") reports, "Tech Tips," SAP reports, project reports, corrective action recommendations as necessary. * Provide assistance with Factory Modifications, equipment refurbishment, rebuilds, predictive/corrective maintenance programs, and equipment calibration projects. * Provide assistance and consultative services to customers in site preparation for equipment installations. * Effective management and execution of administrative tasks, such as travel arrangements, expense reports, coordination of activities with customers, etc. Sales Support * Supports sales force in developing and maintaining close account relationships and satisfying technical customer requirements. * Liaison between Field Service Technicians, TAC Support, and Sales/Marketing during the initial portion of the Product Life Cycle. Provide timely feedback to sales regarding information gathered at customer. * Supply technical information and other detail to factory/customer to provide resolution of technical issues. * Participate in exhibitions and demonstrations of equipment, at trade shows, PA demo room, or at customer sites, informing customers and responding to technical and specification questions and concerns. Factory Liaison * Maintains clear communication and strong relationships with factories to incorporate product/customer specifications. Reports technical data from customer visits to the factories. Qualifications Education & Experience: * Two-year Technical or Vocational school, or relevant military training required. * Two - Three years industry experience is preferred. * Functional ability to operate a PC and appropriate software programs is preferred to accomplish specific duties listed above. * Ability to travel as required by the position Competencies: * Ability to resolve conflicts thinking strategically and embraces collaborative engagements. * Capability of showing technical leadership in the development of the service team. * Ability to take necessary action to ensure objectives are fully achieved, and deadlines and commitments are met. * A high degree of initiative, creativity, and trouble-shooting skills, along with a highly collaborative, detail-oriented, and organizational nature are critical to success, due to the highly complex nature of technical and interpersonal situations encountered in day-to-day activities. * Solid functional capabilities in use of PCs and widely varied software applications. Communications: * Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels and management, internally and externally, are required and essential to success in this position, and in Panasonic activities, in general. * Capability in effective communication with internal departments (Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, Accounting, etc.) Other Requirements: * Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities. * Ability and willingness to travel extensively (often 75%, or greater), domestically and internationally, often with very short or immediate notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands. (Overtime eligible). * Additional tasks as assigned and reviewed. Benefits & Perks - What's In It For You Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect: * Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. * Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance. * Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting. * Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave. * Educational Assistance - Tuition reimbursement for job-related courses after six months of service. * Health Management and Wellbeing Programs -Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service. We Take Opportunity Seriously: At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The salary range listed below is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. #LI-AU1 #LI-Remote Salary Range $29 - $33 hr + Bonus REQ-153246
    $29-33 hourly 35d ago
  • Field Service Technician - Electronics Manufacturing

    Panasonic Corporation of North America 4.5company rating

    Houston, TX jobs

    Panasonic Connect is a leading manufacturer of SMT (Surface Mount Technology) production machines. Our SMT process lines automate the manufacture of complex electronic circuit boards for use in Smart Phones, Automotive, Avionics, Consumer Electronics and many other applications. The main responsibility of our Field Service Technicians is to provide onsite technical support to customer specific Panasonic products including installation and troubleshooting of SMT Manufacturing production machines. The ideal candidate will have an aptitude for building and repairing complex electrical and mechanical systems. The role requires extensive travel both internationally and domestically. Full training will be provided. Responsibilities Establish a strong understanding of the technical specifications of our product so that a high level of assistance can be provided to our customers. Provide professional support and repair at customer sites through interaction of service and factory support. Uses technical knowledge to make decisions regarding repair of product and software. Technical Knowledge Support * Provides technical support for one or more products or processes that Panasonic SMT solutions provide. * Carries out technical assignments to install, modify, and repair factory automation equipment and software at customer sites, with minimal assistance or supervision. * Maintains knowledge of the SMT process. Understanding not only the machine but the programming, configuration and manufacturing processes. * Maintain a proactive approach in resolving customer and internal company project issues, while exercising effective time management. * Assume responsibility for onsite Service project management, prioritizing equipment and technical issues for immediate corrective actions, communication with pertinent parties, and completing personal and on-site team assignments within time expectations. * Demonstrate strong capability to complete software, (LNB/DGS), and equipment installations and projects. * Effective and efficient troubleshooting, while working in potentially high-pressure circumstances, in achieving 100% problem resolution of repair activity within 24 hours of arrival at customer site. * Provide customers with timely and accurate technical information in a positive, straightforward, and professional manner. Conducts meetings with customers to address open issues. * Provide basic software system and equipment operation, troubleshooting, and maintenance training to customers. * Assist TAC in covering Telephone Hot Line. Conduct research to resolve customer issues to ensure an excellent overall custom experience. Create Service Notifications and other documentation for communication of problem resolution for future use in addressing similar issues. * Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, installation documentation, warranty ("Q") reports, "Tech Tips," SAP reports, project reports, corrective action recommendations as necessary. * Provide assistance with Factory Modifications, equipment refurbishment, rebuilds, predictive/corrective maintenance programs, and equipment calibration projects. * Provide assistance and consultative services to customers in site preparation for equipment installations. * Effective management and execution of administrative tasks, such as travel arrangements, expense reports, coordination of activities with customers, etc. Sales Support * Supports sales force in developing and maintaining close account relationships and satisfying technical customer requirements. * Liaison between Field Service Technicians, TAC Support, and Sales/Marketing during the initial portion of the Product Life Cycle. Provide timely feedback to sales regarding information gathered at customer. * Supply technical information and other detail to factory/customer to provide resolution of technical issues. * Participate in exhibitions and demonstrations of equipment, at trade shows, PA demo room, or at customer sites, informing customers and responding to technical and specification questions and concerns. Factory Liaison * Maintains clear communication and strong relationships with factories to incorporate product/customer specifications. Reports technical data from customer visits to the factories. Qualifications Education & Experience: * Two-year Technical or Vocational school, or relevant military training required. * Two - Three years industry experience is preferred. * Functional ability to operate a PC and appropriate software programs is preferred to accomplish specific duties listed above. * Ability to travel as required by the position Competencies: * Ability to resolve conflicts thinking strategically and embraces collaborative engagements. * Capability of showing technical leadership in the development of the service team. * Ability to take necessary action to ensure objectives are fully achieved, and deadlines and commitments are met. * A high degree of initiative, creativity, and trouble-shooting skills, along with a highly collaborative, detail-oriented, and organizational nature are critical to success, due to the highly complex nature of technical and interpersonal situations encountered in day-to-day activities. * Solid functional capabilities in use of PCs and widely varied software applications. Communications: * Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels and management, internally and externally, are required and essential to success in this position, and in Panasonic activities, in general. * Capability in effective communication with internal departments (Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, Accounting, etc.) Other Requirements: * Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities. * Ability and willingness to travel extensively (often 75%, or greater), domestically and internationally, often with very short or immediate notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands. (Overtime eligible). * Additional tasks as assigned and reviewed. Benefits & Perks - What's In It For You Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect: * Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. * Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance. * Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting. * Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave. * Educational Assistance - Tuition reimbursement for job-related courses after six months of service. * Health Management and Wellbeing Programs -Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service. We Take Opportunity Seriously: At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The salary range listed below is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. #LI-AU1 #LI-Remote Salary Range $29 - $33 hr + Bonus REQ-153024
    $29-33 hourly 60d+ ago
  • Field Service Technician - Electronics Manufacturing

    Panasonic North America 4.5company rating

    Houston, TX jobs

    Panasonic Connect is a leading manufacturer of SMT (Surface Mount Technology) production machines. Our SMT process lines automate the manufacture of complex electronic circuit boards for use in Smart Phones, Automotive, Avionics, Consumer Electronics and many other applications. The main responsibility of our Field Service Technicians is to provide onsite technical support to customer specific Panasonic products including installation and troubleshooting of SMT Manufacturing production machines. The ideal candidate will have an aptitude for building and repairing complex electrical and mechanical systems. The role requires extensive travel both internationally and domestically. Full training will be provided. **Responsibilities** Establish a strong understanding of the technical specifications of our product so that a high level of assistance can be provided to our customers. Provide professional support and repair at customer sites through interaction of service and factory support. Uses technical knowledge to make decisions regarding repair of product and software. **Technical Knowledge Support** + Provides technical support for one or more products or processes that Panasonic SMT solutions provide. + Carries out technical assignments to install, modify, and repair factory automation equipment and software at customer sites, with minimal assistance or supervision. + Maintains knowledge of the SMT process. Understanding not only the machine but the programming, configuration and manufacturing processes. + Maintain a proactive approach in resolving customer and internal company project issues, while exercising effective time management. + Assume responsibility for onsite Service project management, prioritizing equipment and technical issues for immediate corrective actions, communication with pertinent parties, and completing personal and on-site team assignments within time expectations. + Demonstrate strong capability to complete software, (LNB/DGS), and equipment installations and projects. + Effective and efficient troubleshooting, while working in potentially high-pressure circumstances, in achieving 100% problem resolution of repair activity within 24 hours of arrival at customer site. + Provide customers with timely and accurate technical information in a positive, straightforward, and professional manner. Conducts meetings with customers to address open issues. + Provide basic software system and equipment operation, troubleshooting, and maintenance training to customers. + Assist TAC in covering Telephone Hot Line. Conduct research to resolve customer issues to ensure an excellent overall custom experience. Create Service Notifications and other documentation for communication of problem resolution for future use in addressing similar issues. + Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, installation documentation, warranty ("Q") reports, "Tech Tips," SAP reports, project reports, corrective action recommendations as necessary. + Provide assistance with Factory Modifications, equipment refurbishment, rebuilds, predictive/corrective maintenance programs, and equipment calibration projects. + Provide assistance and consultative services to customers in site preparation for equipment installations. + Effective management and execution of administrative tasks, such as travel arrangements, expense reports, coordination of activities with customers, etc. **Sales Support** + Supports sales force in developing and maintaining close account relationships and satisfying technical customer requirements. + Liaison between Field Service Technicians, TAC Support, and Sales/Marketing during the initial portion of the Product Life Cycle. Provide timely feedback to sales regarding information gathered at customer. + Supply technical information and other detail to factory/customer to provide resolution of technical issues. + Participate in exhibitions and demonstrations of equipment, at trade shows, PA demo room, or at customer sites, informing customers and responding to technical and specification questions and concerns. **Factory Liaison** + Maintains clear communication and strong relationships with factories to incorporate product/customer specifications. Reports technical data from customer visits to the factories. **Qualifications** **Education & Experience:** + Two-year Technical or Vocational school, or relevant military training required. + Two - Three years industry experience is preferred. + Functional ability to operate a PC and appropriate software programs is preferred to accomplish specific duties listed above. + Ability to travel as required by the position **Competencies:** + Ability to resolve conflicts thinking strategically and embraces collaborative engagements. + Capability of showing technical leadership in the development of the service team. + Ability to take necessary action to ensure objectives are fully achieved, and deadlines and commitments are met. + A high degree of initiative, creativity, and trouble-shooting skills, along with a highly collaborative, detail-oriented, and organizational nature are critical to success, due to the highly complex nature of technical and interpersonal situations encountered in day-to-day activities. + Solid functional capabilities in use of PCs and widely varied software applications. **Communications:** + Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels and management, internally and externally, are required and essential to success in this position, and in Panasonic activities, in general. + Capability in effective communication with internal departments (Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, Accounting, etc.) **Other Requirements:** + Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities. + Ability and willingness to travel extensively (often 75%, or greater), domestically and internationally, often with very short or immediate notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands. **(Overtime eligible)** . + Additional tasks as assigned and reviewed. **Benefits & Perks - What's In It For You** Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect: + Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. + Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance. + Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting. + Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave. + Educational Assistance - Tuition reimbursement for job-related courses after six months of service. + Health Management and Wellbeing Programs -Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service. **We Take Opportunity Seriously:** At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The salary range listed below is just one component of Panasonic's total package. **_Actual compensation varies depending on the individual's knowledge, skills, experience, and location._** This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! _Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation._ _Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S._ \#LI-AU1 \#LI-Remote **Salary Range** $29 - $33 hr + Bonus REQ-153024
    $29-33 hourly 60d+ ago
  • Professional Service Technician Lead

    Panasonic Corporation of North America 4.5company rating

    Kyle, TX jobs

    Are you motivated and eager to grow your career in refrigeration? Hussmann's team of Technicians install commercial refrigeration in supermarkets, convenience stores, and cold storage facilities. Build your career with industry leaders since 1906. Join our team of hardworking, refrigeration experts and discover your potential. Why Hussmann? * Bi-annual bonuses based on performance * Paid training and access to online training videos * Paid drive time (including overtime) * 22 days paid off - 10 days of vacation, 12 company holidays * On-the-job, hands-on training opportunities for Technicians, electric and mechanical theory, and model-based training * Sign-on bonus available Responsibilities Principal Responsibilities: * Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc. * Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians. * Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance. Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc. * Implement pertinent training and provide opportunities for ongoing professional development for technicians. * Coordinate technical support, guidance, and training to service technicians. * Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc. * Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes. * Perform prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers. * Enough system knowledge to match customer needs with potential sales opportunities and ability to complete rapid/accurate diagnosis. * Manage truck inventory. Orders, receives, bills out and maintains parts responsibly with a minimum of waste. Manages assigned vehicle within all company guidelines. Maintains a clean vehicle, performs required maintenance on time. * Complete necessary documents and electronic communication in a thorough, accurate, professional and timely manner. Demonstrate the ability to utilize hand-held device to complete necessary paperwork and invoicing requirements. * Ability to systematically utilize mirror and flashlight to check all joints, install PVC drain pipe with minimal supervision, set and trim cases, install and adjust glass doors and frames, use temperature sensors, use brazing and soldering techniques, and determine proper coil layout in complex boxes. * Accurately identify pipe size and fittings by sight, perform system refrigerant and oil conversions and test oil during conversion and electric weld a variety of metals and joint types. * Identify, troubleshoot, and correctly size thermostatic expansion valves. * Working knowledge of pressure regulators as they pertain to pressurized gases, refrigerant flow controls, TEV troubleshooting and replacement, and tracing complex schematic diagrams. * Demonstrate understanding of low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, CO2 refrigeration, new retail store refrigeration startup, air flow characteristics and testing, motor VFD's, all system defrost types, recovery setup, torch setup, compressor operating parameters, conventional refrigeration system layout, and parallel rack system layout, and advanced wiring diagrams. * Demonstrate a working knowledge of gauge, scale, recovery, ECM, shaded pole, PSC, three phase motors, compressor operating parameters, oil differential pressure valves and oil level controls, . * Detect and repair leaks on conventional systems and parallel racks, solder with copper-to-brass and copper to steel, conduct compressor diagnosis and replacements, troubleshoot and repair more complex service calls, check/adjust oil management system and compressor oil level control. * Serve as a mentor to other technicians and lead HVAC/R PM programs. * Additional responsibilities as assigned. Qualifications Formal Education Requirement: Required Level: High School Diploma/GED Preferred level: HVAC-R Technical School Degree Minimum Years of Experience Necessary: * External Candidates: 7 years in the field or 5 years with Certification from a Technical School * Internal Candidates: 3 years as a Certified Technician w/ completion of OJT & Skills Assessment Additional Information: * Must have a Valid Driver's License and maintain a safe driving record accordance with the Fleet Policy. * Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period. * Must have excellent verbal and written communication skills, detail orientated and highly motivated. * Must have strong mechanical aptitude. * Must be able to work nights and/or weekends as required. * Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred. * Must have strong leadership skills, communication skills, and business acumen. * EPA 608 Universal Certification. * Superior decision-making ability and paperwork skills. * Able to schedule work for other technicians. * Able to correctly teach all the previously listed items. Benefits: * Health, Dental, and Vision Insurance * 401k with Company Matching Contribution * Discretionary 401k Company Contribution * Tuition Reimbursement Program * Life/Disability Insurance * Maternity and Paternity Leave * Panasonic Employee Discounts * 10 Days Paid Vacation and 12 Company Holidays * Employee Assistance Program * And more About Hussmann: For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry. From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions-reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit ***************** Hussmann is a subsidiary of Panasonic USA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law. REQ-151565
    $68k-108k yearly est. 60d+ ago
  • Technical Lead, IT Service Delivery

    Cadwell 4.3company rating

    Washington jobs

    Remote Role - must be located in Washington, Oregon, or Idaho The IT Service Delivery Lead is the senior technical expert and mentor for the Service Delivery Team, providing guidance, mentorship, and process leadership for software and IT functions. This role is not a direct people manager but is crucial for ensuring team efficiency, meeting technical expectations, and implementing quality assurance for product support and customer service. This role is essential in executing well-planned software upgrade/migration projects, but also in maintaining KPI metrics and working with the specialist team on new issues and deployments. Key Duties / Responsibilities: Technical Leadership Provide technical mentorship and guidance to Service Delivery Project Managers and Engineers on the planning and execution of projects such as Server-Client application upgrades and infrastructure changes. Serve as the primary point of technical escalation for Service Delivery Engineers, assisting in troubleshooting and resolving complex IT issues related to system performance, networking, and software. Contribute to technical training materials, service documentation, and knowledge base content as a subject matter expert Work with the Service Delivery manager to coordinate long-term initiatives Foster a collaborative environment by coordinating and communicating effectively with project and support teams Service Operations Lead the planning and execution of complex software and firmware updates across single-client and enterprise-level networked systems, including HL7, SQL, Cloud, and EMU environments Oversee yearly Infrastructure PM initiatives for CadCare customers under the guidance of the Service Delivery Manager Support integration troubleshooting between Cadwell systems, third-party software, and network infrastructure. Build and maintain customer HL7 environments, including migrations and feature enhancements Maintain and monitor Datadog dashboards, alerts, integrations, and billing Participate in Controlled Release software deployments Collaborate with hardware-focused engineers and technicians to resolve cross-domain service issues. Continuous Improvement Partner with the Product Specialist team to prepare for new releases and ensure service readiness. Lead internal continuous improvement efforts related to software upgrade projects, IT infrastructure monitoring, and IT infrastructure analysis. Assist in creating and reviewing Service Delivery solutions to ensure they meet customer expectations and are in line with Cadwell's business offerings. Maintain KPI's for application monitoring (DataDog), incidents, projects, etc Escalate issues to the product specialist team as required Education / Experience: Bachelor's Degree or relevant experience. Minimum of three years' experience in a technical field, such as enterprise IT support. Proven track record in managing or leading enterprise-level IT projects. Working knowledge of networking, SQL, Citrix, and server configuration required. Working knowledge of HL7 integration preferred. Experience in a hospital environment or with a hospital information system is a plus. Experience in the healthcare industry is a plus. Job Knowledge / Requirements: Exhibits Cadwell's core values of integrity, initiative, accountability, commitment to excellence, and service to others Demonstrated ability to lead successful IT projects and mentor technical teams. Experience working successfully with remote teams. Excellent oral and written communication skills, including formal presentations in front of customers, are required. Ability to work successfully as part of a highly dynamic and fast-paced team. Problem-solving mindset with a proactive approach to identifying and resolving challenges. Must be willing to travel to Kennewick, WA (HQ) as needed, typically up to once per month Ability to travel up to 20% is required; must be able to obtain necessary travel documents. Ability to work outside of business hours as necessitated by customers This position requires on-site visitation at medical facilities, and the candidate must be able to meet all credentialing requirements, which could include mandatory vaccinations. Salary Range$95,000-$118,000 USD
    $95k-118k yearly Auto-Apply 18d ago
  • Professional Service Technician Lead

    Hussmann Corporation 4.6company rating

    Kyle, TX jobs

    **Are you motivated and eager to grow your career in refrigeration?** Hussmann's team of Technicians install commercial refrigeration in supermarkets, convenience stores, and cold storage facilities. Build your career with industry leaders since 1906. Join our team of hardworking, refrigeration experts and discover your potential. **Why Hussmann?** + Bi-annual bonuses based on performance + Paid training and access to online training videos + Paid drive time (including overtime) + 22 days paid off - 10 days of vacation, 12 company holidays + On-the-job, hands-on training opportunities for Technicians, electric and mechanical theory, and model-based training + Sign-on bonus available **Responsibilities** **Principal Responsibilities:** + Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc. + Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians. + Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance. Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc. + Implement pertinent training and provide opportunities for ongoing professional development for technicians. + Coordinate technical support, guidance, and training to service technicians. + Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc. + Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes. + Perform prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers. + Enough system knowledge to match customer needs with potential sales opportunities and ability to complete rapid/accurate diagnosis. + Manage truck inventory. Orders, receives, bills out and maintains parts responsibly with a minimum of waste. Manages assigned vehicle within all company guidelines. Maintains a clean vehicle, performs required maintenance on time. + Complete necessary documents and electronic communication in a thorough, accurate, professional and timely manner. Demonstrate the ability to utilize hand-held device to complete necessary paperwork and invoicing requirements. + Ability to systematically utilize mirror and flashlight to check all joints, install PVC drain pipe with minimal supervision, set and trim cases, install and adjust glass doors and frames, use temperature sensors, use brazing and soldering techniques, and determine proper coil layout in complex boxes. + Accurately identify pipe size and fittings by sight, perform system refrigerant and oil conversions and test oil during conversion and electric weld a variety of metals and joint types. + Identify, troubleshoot, and correctly size thermostatic expansion valves. + Working knowledge of pressure regulators as they pertain to pressurized gases, refrigerant flow controls, TEV troubleshooting and replacement, and tracing complex schematic diagrams. + Demonstrate understanding of low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, CO2 refrigeration, new retail store refrigeration startup, air flow characteristics and testing, motor VFD's, all system defrost types, recovery setup, torch setup, compressor operating parameters, conventional refrigeration system layout, and parallel rack system layout, and advanced wiring diagrams. + Demonstrate a working knowledge of gauge, scale, recovery, ECM, shaded pole, PSC, three phase motors, compressor operating parameters, oil differential pressure valves and oil level controls, . + Detect and repair leaks on conventional systems and parallel racks, solder with copper-to-brass and copper to steel, conduct compressor diagnosis and replacements, troubleshoot and repair more complex service calls, check/adjust oil management system and compressor oil level control. + Serve as a mentor to other technicians and lead HVAC/R PM programs. + Additional responsibilities as assigned. **Qualifications** **Formal Education Requirement:** **Required Level:** High School Diploma/GED **Preferred level:** HVAC-R Technical School Degree **Minimum Years of Experience Necessary:** + External Candidates: 7 years in the field or 5 years with Certification from a Technical School + Internal Candidates: 3 years as a Certified Technician w/ completion of OJT & Skills Assessment **Additional Information:** + Must have a Valid Driver's License and maintain a safe driving record accordance with the Fleet Policy. + Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period. + Must have excellent verbal and written communication skills, detail orientated and highly motivated. + Must have strong mechanical aptitude. + Must be able to work nights and/or weekends as required. + Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred. + Must have strong leadership skills, communication skills, and business acumen. + EPA 608 Universal Certification. + Superior decision-making ability and paperwork skills. + Able to schedule work for other technicians. + Able to correctly teach all the previously listed items. Benefits: + Health, Dental, and Vision Insurance + 401k with Company Matching Contribution + Discretionary 401k Company Contribution + Tuition Reimbursement Program + Life/Disability Insurance + Maternity and Paternity Leave + Panasonic Employee Discounts + 10 Days Paid Vacation and 12 Company Holidays + Employee Assistance Program + And more About Hussmann: For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry. From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion (********************************* and StoreConnect (************************************** , Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions-reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit **************** . Hussmann is a subsidiary of Panasonic USA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law. REQ-151565
    $34k-59k yearly est. 60d+ ago
  • Lead Service Tech

    Comfort Central 4.2company rating

    Williamsport, MD jobs

    Comfort Central, Inc. of Williamsport, MD is looking to hire a Lead Service Tech to go into our clients' homes and businesses to troubleshoot, diagnose, and repair their HVAC systems, as well as complete assigned preventative maintenance. Are you a skilled HVAC Tech who is a motivated team player and looking for a growing company to build a successful, long-term career with? If so, please read on! This Lead Service Tech position earns $18-$28/hour, depending on experience plus commissions. Our Service Tech is also eligible for generous benefits including medical, dental, and vision insurance, a 401(k) with 4% company match, vacation time, paid holidays, specialty tools provided. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! ABOUT COMFORT CENTRAL, INC. As a family-owned and operated business, Comfort Central operates on the principles of honesty, integrity, and excellence. Since 2006, we have offered our customers exceptional services at the best possible price. As anything less than total customer satisfaction is unacceptable, we are constantly looking for ways to improve our services Our Honesty We strive to develop long-standing relationships with our customers by offering fair, upfront pricing. Our Service Comfort Central technicians are licensed, insured, and prepared to handle even the most complicated heating and cooling problems. Our Availability Comfort Central service department is available to customers 24 hours a day, 365 days a year. We rely on our compassionate and hardworking employees to achieve total client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation and a family-like work environment. QUALIFICATIONS FOR A LEAD SERVICE TECH Relevant HVAC Service Technician experience in order to be able to work independently Strong decision maker Physical ability to perform the requirements of the position A valid driver's license and good driving record Are you motivated to further your career as a skilled HVAC Tech? Do you have good communication skills, including the ability to express technical information in layman's terms? Are you friendly and service-oriented? Do you have a positive, can-do attitude? Do you take pride in your work? Are you respectful of others and their personal property? Do you present yourself professionally? If so, apply today! Location: 21795
    $18-28 hourly 52d ago
  • Electromechanical Field Service Technician

    Doc 3.9company rating

    Winchester, VA jobs

    Salary Description $20.00 - $26.00 per hour based on experience
    $20-26 hourly 28d ago
  • Electromechanical Field Service Technician

    Doc Maintenance 3.9company rating

    Winchester, VA jobs

    Join Our Team as a Field Service Technician at DOC Services! Are you a skilled technician looking to advance your career with a leading company that values your hard work and expertise? DOC Services Inc. is the perfect place for you! With over 35 years of experience and a reputation for excellence, we are committed to providing reliable maintenance solutions that keep our clients' businesses running smoothly. Why DOC Services Inc.? Year-Round Stability: Enjoy consistent work. Growth and Development: Continuous training and opportunities to enhance your skills and advance your career. Comprehensive Support: Be part of a company that sets you up for success, with robust resources and a dedicated support system. Flexible Scheduling: Achieve work-life balance with schedules designed to fit your lifestyle. Top-Notch Benefits: Competitive compensation, 401(k) with company match, medical, dental, and vision insurance, life insurance, and disability coverage. Your Role as a Field Service Technician You'll be at the forefront of ensuring equipment runs efficiently in big-box retail environments. Your main responsibilities include: Diagnosing and repairing mechanical and electrical failures on electromechanical equipment. Performing preventive maintenance while adhering to OSHA safety standards. Skillfully using hand and power tools for equipment assembly, disassembly, and repair. Promptly responding to service calls to keep our clients' equipment operating seamlessly. Communicating effectively with customers and colleagues, embodying our commitment to top-tier service. Minimum Qualifications: A high school diploma or GED. 2+ years of equipment repair experience or equivalent training. Strong mechanical and electrical skills, with the ability to read schematics. A valid driver's license with a clean driving record. Excellent interpersonal skills and a professional attitude. The ability to work independently, pay close attention to detail, and remain organized. Physical capability to stand, bend, drive for extended periods, lift up to 75 lbs, and work at heights over 6 feet. What We Offer: Tools of the Trade: Company vehicle, phone, laptop, and gas card provided. Financial Security: Competitive pay and a 401(k) plan with company match. Health and Wellness: Comprehensive medical, dental, and vision insurance options. Career Advancement: Continuous training and professional development opportunities. Company Culture: Be part of a respected, nationwide service company that celebrates its heritage and looks forward to the future. Join us and bring your expertise to a team that values quality, dedication, and professionalism. Apply today and become part of a company where your skills will be recognized and rewarded. DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class. Salary Description $20.00 - $26.00 per hour based on experience
    $20-26 hourly 25d ago
  • Field Technician

    Roland MacHinery Co 3.6company rating

    Slinger, WI jobs

    Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Responsibilities & Duties: Maintains relationships with clients by providing service, support, information, and guidance; researching and recommending solutions Identifies product improvements or new products by remaining current on industry trends, market activities, and competition Maintains quality service by establishing and enforcing organization standards Maintains professional and technical knowledge by attending factory training. Contributes to team effort by accomplishing related results as needed Responsible for troubleshooting, repairs and reconditioning of construction, municipal and highway related heavy equipment and related components Always be expected to present a favorable company image in appearance, uniform, language, personal conduct, and while operating a company vehicle Large Diesel Engine repair and servicing Construction Equipment Hydraulic systems repair and Servicing Construction Equipment Electrical systems repair and Servicing Qualifications & Skills: High School Diploma/GED is required. Trade school degree, or direct industry experience highly desired Minimum of two (2) year's full-time heavy equipment experience required. Please note this "is not" a maintenance position Must possess a valid driver's license with a clean driving record CDL preferred; not required. Possess a respectable set of hand tools to perform the hands-on responsibilities of the position Ability to take a pre hire mechanical aptitude test Benefits: Full time regular employees are offered: Comprehensive PPO health plan, & prescription coverage with non-tobacco discount Flex spending account offered Dental and vision up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution Paid time off, with additional 8 paid holidays Company Paid Life Insurance Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150
    $26k-37k yearly est. Auto-Apply 16d ago
  • Field Technician

    Roland MacHinery Co 3.6company rating

    Schofield, WI jobs

    Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Responsibilities & Duties: Maintains relationships with clients by providing service, support, information, and guidance; researching and recommending solutions Identifies product improvements or new products by remaining current on industry trends, market activities, and competition Maintains quality service by establishing and enforcing organization standards Maintains professional and technical knowledge by attending factory training. Contributes to team effort by accomplishing related results as needed Responsible for troubleshooting, repairs and reconditioning of construction, municipal and highway related heavy equipment and related components Always be expected to present a favorable company image in appearance, uniform, language, personal conduct, and while operating a company vehicle Large Diesel Engine repair and servicing Construction Equipment Hydraulic systems repair and Servicing Construction Equipment Electrical systems repair and Servicing Qualifications & Skills: High School Diploma/GED is required. Trade school degree, or direct industry experience highly desired Minimum of two (2) year's full-time heavy equipment experience required. Please note this "is not" a maintenance position Must possess a valid driver's license with a clean driving record CDL preferred; not required. Possess a respectable set of hand tools to perform the hands-on responsibilities of the position Ability to take a pre hire mechanical aptitude test Benefits: Full time regular employees are offered: Comprehensive PPO health plan, & prescription coverage with non-tobacco discount Flex spending account offered Dental and vision up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution Paid time off, with additional 8 paid holidays Company Paid Life Insurance Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150
    $25k-36k yearly est. Auto-Apply 26d ago
  • Field Technician - FT

    Roland MacHinery Co 3.6company rating

    DeForest, WI jobs

    Job Description Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150 Responsibilities & Duties: Maintains relationships with clients by providing service, support, information, and guidance; researching and recommending solutions Identifies product improvements or new products by remaining current on industry trends, market activities, and competition Maintains quality service by establishing and enforcing organization standards Maintains professional and technical knowledge by attending factory training. Contributes to team effort by accomplishing related results as needed Responsible for troubleshooting, repairs and reconditioning of construction, municipal and highway related heavy equipment and related components Always be expected to present a favorable company image in appearance, uniform, language, personal conduct, and while operating a company vehicle Large Diesel Engine repair and servicing Construction Equipment Hydraulic systems repair and Servicing Construction Equipment Electrical systems repair and Servicing Qualifications & Skills: High School Diploma/GED is required. Trade school degree, or direct industry experience highly desired Minimum of two (2) year's full-time heavy equipment experience required. Please note this "is not" a maintenance position Must possess a clean driving record CDL preferred; not required. Possess a respectable set of hand tools to perform the hands-on responsibilities of the position Benefits: Full time regular employees are offered: Comprehensive PPO health plan, & prescription coverage with non-tobacco discount Flex spending account offered Dental and vision up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution Paid time off, with additional 8 paid holidays Company Paid Life Insurance
    $26k-37k yearly est. 11d ago
  • Field Technician

    Roland MacHinery Co 3.6company rating

    DeForest, WI jobs

    Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150 Responsibilities & Duties: Maintains relationships with clients by providing service, support, information, and guidance; researching and recommending solutions Identifies product improvements or new products by remaining current on industry trends, market activities, and competition Maintains quality service by establishing and enforcing organization standards Maintains professional and technical knowledge by attending factory training. Contributes to team effort by accomplishing related results as needed Responsible for troubleshooting, repairs and reconditioning of construction, municipal and highway related heavy equipment and related components Always be expected to present a favorable company image in appearance, uniform, language, personal conduct, and while operating a company vehicle Large Diesel Engine repair and servicing Construction Equipment Hydraulic systems repair and Servicing Construction Equipment Electrical systems repair and Servicing Qualifications & Skills: High School Diploma/GED is required. Trade school degree, or direct industry experience highly desired Minimum of two (2) year's full-time heavy equipment experience required. Please note this "is not" a maintenance position Must possess a clean driving record CDL preferred; not required. Possess a respectable set of hand tools to perform the hands-on responsibilities of the position Benefits: Full time regular employees are offered: Comprehensive PPO health plan, & prescription coverage with non-tobacco discount Flex spending account offered Dental and vision up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution Paid time off, with additional 8 paid holidays Company Paid Life Insurance
    $26k-37k yearly est. Auto-Apply 60d+ ago

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