Customer Support Engineer jobs at Anyscale Inc. - 265 jobs

About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. About the role Forward Deployed Engineers (FDEs) lead complex deployments of frontier models in production. You will embed with our most strategic government and public sector customers-where model performance matters, delivery is urgent, and ambiguity is the default. You'll map their problems, structure delivery, and ship fast. This includes scoping, sequencing, and building full-stack solutions that create measurable value, while driving clarity across internal and external teams. You will work directly with defense, intelligence, and federal stakeholders as their technical thought partner, guiding adoption, maximizing mission impact, and ensuring successful deployments at scale. Along the way, you'll identify reusable patterns, codify best practices, and share field signal that influences OpenAI's roadmap. This role is based in Washington DC, Seattle or San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required, including on-site work with customers. In this role you will Own technical delivery across multiple government deployments, from first prototype to stable production. Deeply embed with public sector customers to design and build novel applications powered by OpenAI models. Enable successful deployments across customer environments by delivering observable systems spanning infrastructure through applications. Prototype and build full-stack systems using Python, JavaScript, or comparable stacks that deliver real mission impact. Proactively guide customers on maximizing business and operational value from their applications. Forge and manage relationships with customer leadership and stakeholders, ensuring successful deployment and scale. Scope work, sequence delivery, and remove blockers early-making trade-offs between scope, speed, and quality. Contribute directly in the code when clarity or momentum depends on it. Codify working patterns into tools, playbooks, or building blocks others can use. Share field feedback with Research and Product to influence model and product development. Keep teams moving through clarity, judgment, and consistent follow-through. You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience, ideally in customer-facing or government environments. Active TS/SCI clearance or equivalent Have scoped and delivered complex systems in fast-moving or ambiguous contexts. Write and review production-grade code across frontend and backend, using Python, JavaScript, or similar stacks. Are familiar with cloud deployment models (Azure, AWS), Kubernetes, Terraform, and related infrastructure. Have experience building or deploying systems powered by LLMs or generative models, and understand how model behavior affects product experience. Simplify complexity, make fast, sound decisions under pressure, and communicate clearly across technical and non-technical audiences. Spot risks early, adjust without slowing down, and model calm judgment when stakes are high. Are humble, collaborative, and eager to help others with empathy. Operate with high horsepower, thrive in dynamic environments, and can ruthlessly prioritize across multiple projects. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Aff… Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr

A tech-focused organization is looking for a Forward Deployed Engineer to lead complex AI deployments with government clients. You will be responsible for managing technical delivery, embedding within client teams, and utilizing advanced AI technologies to solve critical challenges. Ideal candidates will have 5+ years of experience in engineering, a TS/SCI clearance, and a strong ability to communicate effectively while navigating fast-paced environments. This position allows for hybrid work with significant travel requirements. #J-18808-Ljbffr

A pioneering tech company in San Francisco is seeking a Robotics Engineer who excels in system-level debugging and end-to-end feature delivery for autonomous trucks. The successful candidate will develop and validate autonomy features, lead technical deployments, and collaborate across various teams. Requirements include 2+ years of software development experience and strong programming skills in modern languages. A role involving occasional travel to customer sites is also included. #J-18808-Ljbffr

About the Team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer you\'ll help our customers transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models. About the Role We are seeking a solutions engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers\' business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. \'ll thrive in this role if you: Have 3+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations. Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support. Have foundational training in programming languages like Python or Javascript. Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders. Own problems end-to-end and are willing to pick up whatever knowledge you\'re missing to get the job done. Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation Range: $180K - $220K #J-18808-Ljbffr

A leading AI research firm in San Francisco is looking for a Solutions Engineer to guide startup customers through the development of innovative AI applications on the OpenAI API. The role involves collaborating closely with various teams to ensure successful implementation and scaling of AI products, with an emphasis on delivering valuable insights and best practices. A hybrid work model and relocation assistance are provided. #J-18808-Ljbffr

A leading AI solutions company is seeking a Solutions Engineer to join their Robotics team in San Francisco. This role involves partnering with innovative companies to deliver customized demos and pilots, influencing product strategy, and ensuring customer satisfaction with technology solutions. Ideal candidates have a strong engineering background, 3+ years in software development, and project management skills. The role offers competitive compensation, including salary, equity, and benefits. #J-18808-Ljbffr

A tech company in San Francisco is seeking an IAM Solutions Engineer to evaluate identity workflows and access-control policies. The role involves analyzing authentication flows and identifying security gaps across identity systems. Candidates should have strong experience with IAM platforms and must understand protocols like SAML and OAuth. This position offers a salary range of $40 - $80 an hour and provides an opportunity to make impactful improvements in identity systems. #J-18808-Ljbffr

Sesame believes in a future where computers are lifelike - with the ability to see, hear, and collaborate with us in ways that feel natural and human. With this vision, we're designing a new kind of computer, focused on making voice companions part of our daily lives. Our team brings together founders from Oculus and Ubiquity6, alongside proven leaders from Meta, Google, and Apple, with deep expertise spanning hardware and software. Join us in shaping a future where computers truly come alive. About the Role Join our team to craft a unique take on smart wearable devices with incredibly compact audio capabilities. We're looking for an experienced Audio System Engineer to define, tune, evaluate, and ship high‑quality speech reproduction systems and spatialized audio capture solutions. Responsibilities Own all aspects of shipping consumer electronic products with market‑leading audio performance independently or with the support of the Audio Lead, depending on experience level. Create the transfer function from Product Level Requirement Documents to audio systems and transducer requirements to ensure product success. Design, analyze, and refine real‑time audio capture and render systems. Research and implement advanced technologies to optimize audio system integration. Continuously learn and explore new technologies, setting benchmarks for user experiences. Collaborate on system architecture, including algorithms and tools, and oversee implementation. Evaluate third‑party audio technologies and keep abreast of industry developments. Understand the trade‑offs in various DSP and ML approaches/platforms for embedded solutions. Work with the cross‑functional team to innovate on audio solutions. Factory testing and build support throughout the product development cycle. Required Qualifications 4+ years of experience in audio hardware development. Experience in designing, tuning, and testing microphone arrays and real‑time audio capture. Proven track record in developing comprehensive audio solutions encompassing acoustics, transducers, digital interfaces, audio ICs, and DSPs. Extensive experience with audio testing systems (e.g., SoundCheck, Audio Precision, HATS testing). Strong background in DSP techniques (e.g., FIR/IIR filter design, beamforming, echo cancellation). Effective independent operation and teamwork in a dynamic, cross‑functional setting. Experience with acoustic simulation software, e.g., COMSOL. Bachelor's degree in Electrical Engineering, Computer Science, Acoustics, or similar. Preferred Qualifications 8+ years of experience in audio hardware development. Proficiency in a high‑level programming language (e.g., MATLAB, Python). Familiarity with human perception of sound. Experience with psycho‑acoustic metrics and evaluation of speech quality and intelligibility. Familiarity with audio rendering techniques and speaker technologies. Experience in acoustics and consumer audio EE architecture. Familiarity with audio algorithm development, ML techniques, and/or NN implementations. M.Sc. or Ph.D. in EE, Comp.Sci., Acoustic, or related disciplines. Sesame is committed to a workplace where everyone feels valued, respected, and empowered. We welcome all qualified applicants, embracing diversity in race, gender, identity, orientation, ability, and more. We provide reasonable accommodations for applicants with disabilities-contact ****************** for assistance. Full‑time Employee Benefits 401k matching 100% employer‑paid health, vision, and dental benefits Unlimited PTO and sick time Flexible spending account matching (medical FSA) Benefits do not apply to contingent/contract workers. #J-18808-Ljbffr

About Securiti AI Securiti AI pioneers AI-powered data and privacy governance. Trusted globally, we deliver unified solutions for data intelligence, security posture management, privacy operations, and responsible AI governance. Our mission is to help organizations govern AI responsibly - ensuring data protection, compliance, and ethical adoption at scale. The Role:We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and winner of the 2020 IAPP Innovation Award. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting-edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you. As our Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Securiti product offering(s). Key Responsibilities Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds. Provide responsive and timely service to customers on new tickets by priority, complying and exceeding SLA goals on response and resolutions. Ensure proper logging of all issues, steps and root cause analysis. Document RCA as repeatable resolutions as KB articles in the knowledge base. Conduct ticket escalations to engineering while managing the entire resolution lifecycle. Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions. Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and Security company as well as Cloud Security is highly desirable. Interface with engineering and product management for ticket escalations as well as a feedback loop in the form of issues, bugs, usability insights and enhancement requests. Experience and Skills Minimum of a Bachelor's Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field. Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs. Proficiency in one or more Technical Support systems, such as Zendesk. Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners. Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus. No travel is expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer. Salary range 160k-180k OTE Equity Details - eligible for stock options Benefits - healthcare, PTO (1) We are an Equal Opportunity/Affirmative Action employer. All qualified applicants, upon confirmation, will receive fair consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, local or country law. (2) By submitting your profile for evaluation for this job offering, you are agreeing to the collection and processing of your personal data. Personal data submitted by job applicants will be strictly used for recruitment-related purposes, including evaluating applications, shortlisting and selecting candidates who meet our merit criteria and standards and for communicating with you. Your personal data may also be shared with third parties and partners for this purpose. Your personal data will be retained by us and may be used to contact/communicate with you in the future or to meet legal and regulatory requirements. Provided data will be protected through technical and organizational security measures to prevent unauthorized access, accidental or deliberate manipulation, destruction or disclosure. For more details on our data practices and your rights, please see our .

About Us Point One Navigation is building the future of precise location. Our mission is to deliver a unified location platform that enables autonomy, safety, and efficiency across industries from robotics to transportation. We are a high-performance, high-collaboration team that thrives on solving complex problems, moving fast, and delivering impact. Role Outcome The Support Lead owns the quality, speed, and scalability of Point One's customer support experience. This is a player-coach role: you will personally handle complex technical support cases while simultaneously designing the foundational systems, processes, and insights that enable us to scale support as the business grows. Success in this role means: Ensure customer issues are resolved quickly and effectively, optimizing for speed to resolution and a positive customer experience. The broader organization has continuous, structured visibility into customer friction, feature demand, and satisfaction. Leadership can make informed product and prioritization decisions grounded in real customer data, not anecdotes. Immediate Areas of Focus Deliver High-Quality Technical Support Personally manage a meaningful volume of customer support tickets, prioritizing speed, accuracy, and customer confidence. Ensure consistent, high-quality customer communication, setting expectations and providing timely updates throughout the support lifecycle. Model best-in-class technical support practices for the team through hands-on participation and leadership by example. Partner closely with FAEs and/or Network Operations to resolve issues efficiently and close the loop with customers. Build the Foundation for a Scalable Support Function Define and implement a support ticket taxonomy that reflects customer use cases, technical complexity, and urgency. Establish core support metrics (e.g., response time, resolution time, backlog health) and build simple, actionable reporting. Document standard operating procedures, escalation paths, and ownership models that enable consistency without bureaucracy. Define the initial scope and structure of the customer knowledge base, including what content exists, what's missing, and how it stays current. Leverage emerging technologies (automation, AI-assisted tooling, internal dashboards) to increase support efficiency and reduce repetitive work. Surface Customer Insights Across the Company Identify patterns, recurring issues, feature requests, and friction points across support interactions. Create a lightweight process for surfacing customer patterns and insights Ensure customer feedback informs prioritization, roadmap decisions, and quality improvements. Establish Visibility Into Customer Satisfaction Define which satisfaction metrics matter most (e.g., CSAT, NPS, or alternatives) and why. Determine when and how surveys are sent to customers without creating noise or fatigue. Establish an initial baseline of customer satisfaction and trends over time. Translate qualitative and quantitative feedback into clear action items. Coach and Develop the Support Function Train and mentor new technical support representatives, setting clear expectations for technical depth, customer communication, and ownership. Model best-in-class customer interactions through your own work. Continuously raise the bar for support quality as the team grows. Qualifications Experience in a player-coach support role, owning both hands-on support and system/process design. Strong technical background in GPS/GNSS, precise localization, or closely related domains (robotics, autonomy, embedded systems, or positioning technologies). Proven customer-facing experience as a technical support with the ability to explain complex concepts clearly and confidently. Experience standing up or significantly evolving an early-stage customer support function. Ability to define metrics, processes, and documentation without over-engineering. Demonstrated ability to train, mentor, and ramp technical support team members. Comfort working cross-functionally across GTM, Product and Engineering in a fast-moving environment. Bias toward action, ownership, and continuous improvement. Our Cultural Foundation At Point One, our cultural and operating design is built around one guiding principle: we must move with extreme speed and efficiency of effort to stay in a leadership position. This environment gives people a high level of autonomy and the ability to make a real impact. It also challenges every team member to grow - both professionally and personally. Because we focus on promoting from within rather than relying on external hiring, the opportunities for advancement are tremendous for those who seek them. That said, growth only comes from delivering in the present. What matters most is the job to be done today, not the job you want tomorrow. When we all focus on today's outcomes with excellence, the path to greater responsibility and growth naturally follows. We think about our culture in two dimensions: How We Show Up Every Day These are the behaviors we expect every team member to bring to work - the foundation of being a consummate, high-output teammate: Trust / Assume Best Intent - Trust allows us to move fast. When we start from trust, we spend no time second-guessing or looking for ulterior motives and thus focus all our energy on acting. High Output, Action Oriented - Our default posture is “yes.” We bias toward action and deliver results quickly, knowing that speed and efficiency compound into impact as we unblock others around us. Divine Discontent - We're never satisfied with the status quo and are self-motivated to improve ourselves, our work, and our company. We actively seek feedback in real-time to shorten improvement cycles. No Ego, One Team - Collaboration without ego creates leverage. When we win as one team, we eliminate friction and move faster together. Self Accountability - Taking ownership is the straightest line to learning, self-improvement, and correcting our course of action. And blaming others around us is a fast path to destroying trust. Operating Principles These are the systems and norms that amplify speed and efficiency at the company level: Edge Innovation - We bias toward action over approval. Experiment, decide, and move - failure is just a step toward faster learning. No Hierarchies - We practice self-prioritization and go direct to the source. Flattening layers reduces drag and maximizes autonomy. Customer Experience First - We optimize for the end-to-end customer outcome, not functional or departmental efficiency. This focus cuts waste, aligns priorities, and ensures we spend effort where it matters most. If this role sounds like a fit, we'd love to hear from you. Apply below and join us in shaping the future of precise location.

Our mission is to make actionable health information accessible to people everywhere in the world at the time it matters, enabling early detection and intervention of disease, and empowering individuals with information to live the lives they want to live. At Theranos, we're working to shape the future of lab testing. Now, for the first time, our high-complexity CLIA-certified laboratory can perform your tests quickly and accurately on samples as small as a single drop. Theranos' patented technology can analyze samples as small as 1/1,000 the size of the typical blood draw. Our tests are certified in our CLIA laboratory and cover a full range from blood, urine, and other samples. It's fast, easy, and the highest level of quality. Our proprietary infrastructure allows us to perform our test analyses with unprecedented speed. So we can have results to you and your doctor in a matter of hours, not days. Which means a fast diagnosis to support better, more informed treatment. By systematically controlling and standardizing our micro-processes, we offer tests with high levels of precision. We've also automated our pre- and post-analytic processes, minimizing human processing - the cause of the majority of lab-test errors Since we make it easy to measure your body's information at the needed frequencies, we can help doctors to see small changes in test results as they emerge over time. In doing so, we're working to help you and your doctor track chronic conditions and provide insight into the early detection of a broad range of medical conditions. Job Description Deploy regularly and manage applications deployment from QA to Staging to Production environment, including database and code upgrades. Grow and maintain our server environment hosting our healthcare applications. Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems, including managing database size and scalability. Plan and execute upon technical solutions to allow us to maintain our rapid growth. Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end. Maintain and monitor server security for HIPAA related compliance. Maintain and monitor uptime for our servers via a highly redundant hosting setup with a focus on performance and availability. Perform administrative functions and tasks to enforce configuration standards and policies using MS PowerShell, Group Polices, etc. Help to manage our system infrastructure at office and collocated (colo) locations. Participate in on-call after hours support rotation. Qualifications Minimum 5 years IT experience Strong skills with Microsoft web technologies with a focus on: Windows Server, IIS and SQL Server 2012, 2014 and/or 2016. Good knowledge on Windows and SQL Server backups and restores. Experience in building and managing server environments with high performance and availability. Experience in networking and firewall administration. Strong interpersonal skills required to effectively communicate with others. Passion for teamwork, problem solving and exceptional customer service. Knowledge on MongoDB and Windows PowerShell Scripting is a major plus. Microsoft Certified DBA certification is a plus. Learn, test and pilot new products and technologies. Familiarity with VMWARE administration and configuration. Additional Information All your information will be kept confidential according to EEO guidelines. ****************************

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, Chick-fil-A, and Under Armour build for the AI-native web. Our mission is to enable the world ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We're seeking a Technical Support Engineer to help third-party providers successfully integrate with and leverage the Vercel Marketplace platform. Vercel Marketplace is the central hub where developers discover, install, and manage integrations that supercharge their applications on Vercel. It connects leading partners like Supabase and Statsig with Vercel's rapidly growing developer ecosystem, enabling seamless, native experiences that drive both partner revenue and developer experience. You will work closely with our providers to make them successful on our fast-growing platform. Your role involves onboarding diverse providers across AI, Infrastructure, and SaaS categories, while communicating and troubleshooting both provider-side and end-user experiences across topics like billing, one-click provisioning, authentication, and authorization. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. What You Will Do: Provide technical guidance to providers' developers on best practices for integrating with our APIs and utilizing our functionality Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps Build and improve AI agents to streamline common support questions and automate responses for frequent integration issues Develop internal tools to automate provider workflows that are currently unavailable in our product, providing feedback on recurring patterns and advocating for feature improvements Create and maintain technical documentation for provider onboarding, integration patterns, and troubleshooting guides Since we view every support escalation as an opportunity to learn, you will play a critical role in providing feedback and influencing our product roadmap About You: 3+ years of work experience in developer-focused support or engineering roles You enjoy engineering solutions to resolve root causes of recurring problems Experience writing scripts or internal tools using APIs, and functional knowledge of SQL for analyzing usage patterns and troubleshooting integration issues Familiarity programming in one of TypeScript, Python, or Ruby Strong written and verbal communication skills A mindset of customer empathy and ability to solve challenging problems Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. The San Francisco, CA base pay range for this role is $XXX,XXX.XX - $XXX,XXX.XX. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Orb is transforming how modern AI and software companies monetize at scale. We've built the next-generation billing infrastructure that turns complex usage-based pricing into competitive advantage. Our developer-first approach powers companies like Vercel, Pinecone, and Replit, delivering real-time billing automation, lightning-fast pricing experiments, and granular revenue analytics. Backed by $44.1M in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're a high-velocity team shipping infrastructure that's defining the future of monetization. We've built a hybrid work culture where we are in office 3 days/week. Our values, customer centricity, minutes matter, run with it, and attention to detail shape how we work and grow as a team. About the role: We are looking for a unique person seeking the chance to join our burgeoning Support team! As one of our Technical Support Engineers, you will oversee issues in all support tiers and play a key role in shaping Orb's Support Team and overall customer experience. You'll address issues raised through various channels like Slack and email, be a linchpin in the feedback loop to our Product organization, and be a key interface for production issues with our Engineering team. In this role you will: Resolve inbound issues through either immediate resolution based on SOPs or through internal ticketing and follow-up with cross-functional teams Establish and report on SLAs for customer responsiveness and time to resolution Collaborate with our Customer Success, Product Management and Operations teams to set requirements for the software tools, systems and integrations needed for effective and connected Customer Support workflows Collect and leverage data to drive continuous improvement internally within Customer Support, as well cross-functionally with Engineering, Product, etc. Build on our internal playbooks and SOPs, talk tracks, and support knowledge base Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing Interacting with different personae on an account as you may engage with Billing Engineers, BizOps, PMs, Finance and Execs About you: 3+ years of experience in a highly technical customer support/service role Excellent written and spoken communication Comfortable writing scripts or internal tools leveraging APIs Functional knowledge of SQL and familiarity with AWS Experience programming in Typescript or Python Ability to work US west coast business hours You might be a great fit if you: Have familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus! Take initiative and are capable of learning new technologies / systems / features with little guidance Have a history of using data to drive improvements in customer experience, product quality or operational efficiency Demonstrate a forward-thinking mindset in leveraging new technology to augment customer support Benefits: Excellent medical, dental, and vision insurance One Medical membership Unlimited PTO plus an additional week off between Christmas and New Year's 401k plan 16-week paid parental leave with equity vesting Commuter stipend Catered lunches in the office Annual learning & development stipend Meaningful equity in the form of stock options Equal Opportunity Employer We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

You are passionate about technology and customers. You are a true problem solver; the Technical Support Engineer will take personal ownership in seeing a problem through to resolution. You will be a key resource to all teams for technical requests and questions. You will proactively help to drive service delivery and improve Enterprise IT products and services. This position is a Third Shift position. You will understand the product and processes at all levels, as well as customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, team focused environment, supporting a zero-time cybersecurity solution. Responsibilities: What You'll Do: * Provide our Customers and Partners with excellent Remote Technical Support throughout the lifecycle of the product at the customer's premises. * Since our support offering is 24x7, it involves work in shifts and on-call duty on some weekend. * Ensure that every customer interaction with Deep Instinct is exceptional * Proactively manage a queue of customer support tickets * Identify, troubleshoot, and quickly resolve technical issues via phone and email * Maintain a high level of professionalism with customers and work to establish a positive rapport during each interaction Requirements Who You Are: * 2+ years of experience in Cyber Security - Endpoint cyber security experience is preferred. * Shift is 11:00am to 8:00pm ET * 2-3 years of customer facing IT experience (preferably in Global Companies); ability to work with empathy and sense of urgency to deliver solutions to meet customer needs. * Demonstrable Knowledge of Microsoft Windows Internals. * Excellent technical troubleshooting skills of in-depth IT and Security issues; ability to learn new technologies in-depth; work and solve problems independently while presenting confidence & professionalism. * Must have attention to detail: demonstrate outstanding organizational skills, maintaining accurate incident documentation, strong ability to follow through on issues until resolution * Have a strong passion for success and a positive demeanor * A team player Why Work With Us: Why Deep Instinct? * Work with cutting-edge AI technology in cybersecurity. * Dynamic, fast-paced startup environment where your ideas make a real difference. * Collaborate with top minds in cybersecurity and AI. * Protect some of the world's largest organizations from cyber threats. * Clear path for career growth and development. Our Culture At Deep Instinct, we foster a culture of innovation, collaboration, and continuous learning. We believe in empowering our team members to think creatively and take ownership of their projects. Our work is challenging, but we have fun doing it! salary range in 95-105k Ready to redefine cybersecurity in the cloud era? Apply now and let's change the game together! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state, or local laws.

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. About the RoleAs a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests. This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer's needs. This role will provide primary support to our U.S. government customers. This is a remote role open to US strictly based candidates in Mountain or Pacific time zones. This role is expected to participate in weekend on-call rotations.Responsibilities Field incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product Troubleshoot complex search issues in and around Lucene/Solr Document solutions into knowledge base articles for use by our customer base in our knowledge center Identify opportunities to provide customers with additional value through follow-on products and/or services Communicate high-value use cases and customer feedback to our Product Development and Engineering teams Collaborate across teams internally to diagnose and resolve critical issues Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts All other duties as assigned Skills & Qualifications US Citizenship required due to government contracts 2+ years of hands-on experience experience with Search technologies such as Apache Lucene/Solr. 3+ years professional experience in a customer facing level 2-3 tech support role BS or higher in Engineering or Computer Science is preferred Experience with technical support CRM systems (Salesforce, Zendesk etc.) Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes Ability to clearly communicate with customers by email and phone Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.) Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies Enterprise Search, eCommerce, and/or Business Intelligence experience Knowledge of data science and machine learning concepts Experience working in a startup or similarly fast-paced, high-growth environment preferred. Our Stack Apache Lucene/Solr, ZooKeeper, Spark, Pulsar, Kafka, Grafana Java, Python, Linux, Kubernetes Zendesk, Jira Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you. Note to third party recruiters: We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. We are unable to sponsor H-1B or other U.S. work visas for this role at this time. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. At Cohesity, we're encouraged to think big, and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in our Santa Clara office, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! How you'll spend your time here: * Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter * Use available tools to investigate and troubleshoot technical issues * Record customer interactions, including investigation, troubleshooting, and the resolution of issues * Work closely with Cohesity engineering and account management teams * Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions * Provide the best experience possible for Cohesity customers * Manage workload to ensure that all customer issues are resolved in a timely manner * Assist in the development of comprehensive and reusable self-service solutions for future incidents * Develop knowledge base article. We would love to talk to you if you have many of the following: * Degree in Computer Science, Information Systems or related field & graduating in 2026 * Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. * Troubleshooting & Problem-Solving - Ability to diagnose and resolve technical issues quickly. * Operating Systems Knowledge - Familiarity with Windows, mac OS, Linux. * Networking Basics - Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches. * Basic Scripting & Automation (optional but valuable) - Knowledge of PowerShell, Bash, or Python. Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate's skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Pay Range : $71,200.00-$89,000.00 The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or ******************* for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

As a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations. Customers around the globe rely on FloQast solutions for business-critical processes spanning Accounting, Audit, Compliance, Financial Reporting, IT, and more. Given the high-stakes roles that accuracy and deadlines play in these industries, we take pride in providing timely, trusted, and expert technical support. You'll leverage deep product knowledge and a powerful suite of tools to troubleshoot issues to resolution, perform hands-on technical tasks, and ensure customers realize the full value of FloQast. This role has a requirement of working in office 3 days per week, which may be subject to change based on team and business needs, as determined by the department leader. Please note that this requirement is subject to ongoing review and may be adjusted in the future. *Visa sponsorship is NOT available at this time What You'll Do Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share) Break/Fix: Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions. Technical Task: Perform backend configuration work, including data transformations/uploads and migrations, to maintain functionality and meet customer requirements. Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s). Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features. Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments. Leverage technical tools like session replay, log analysis, and developer tools to perform deep-dive troubleshooting. Contribute to Knowledge Base articles in association with Product and Education teams, ensuring documentation remains current and valuable for both customers and AI enablement. Participate in daily standups with support peers to discuss active tickets and collaborate on solutions. Monitor and contribute to internal Slack discussions, assisting cross-functional peers with complex cases and sharing insights from assigned SME area(s). Engage in cross-functional stakeholder meetings for SME assignments to provide feedback on release previews, roadmap direction, and defect prioritization. Lead or contribute to special projects and initiatives as assigned, leveraging expertise and creative problem-solving skills to help the department and company achieve their goals. What You'll Bring 2+ years of experience in Technical Support, IT, or a related technical field. High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support. Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues. Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform. Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc. Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced environment. Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes. Nice To Haves/Other Experience working in a B2B SaaS environment, particularly in fintech or enterprise software. Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools. Familiarity with basic database querying (SQL), API troubleshooting, or data integration concepts. Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection. Familiarity with session replay or log analysis tools for debugging customer issues. Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline. Multi-language support experience (e.g., bilingual English-German) #LI-Hybrid#BI-Hybrid#LI-JP1 The base pay range for this position is $60,000- $90,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Unlimited Vacation. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. About FloQast:FloQast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting tasks, FloQast helps teams collaborate more effectively and complete their work with greater efficiency and precision. This cloud-based, AI-powered software is trusted by over 3,000 accounting teams, including those at Snowflake, Twilio, Instacart, and The Golden State Warriors-and continues to grow. Our mission is to continuously elevate the accounting profession, enhancing both its practice and perception. Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day: Unwaveringly Authentic Ambitious with Integrity Empowered to Grow Committed to Collaboration Customer Obsessed in All Ways FloQast is regularly rated as a Best Place to Work!- Inc. Magazine's Best Workplaces in 2024, 2023, 2022, and 2021- Best Places to Work by LA Business Journal since 2017 (that's 8 years!)- Built In's Best Place to Work in Los Angeles 6 years in a row! Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd. If this aligns closely with what you are looking for, hit “Apply” and come join our growing team! FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees. Link to FloQast Recruiting AI Usage Policy

As a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations. Customers around the globe rely on FloQast solutions for business-critical processes spanning Accounting, Audit, Compliance, Financial Reporting, IT, and more. Given the high-stakes roles that accuracy and deadlines play in these industries, we take pride in providing timely, trusted, and expert technical support. You'll leverage deep product knowledge and a powerful suite of tools to troubleshoot issues to resolution, perform hands-on technical tasks, and ensure customers realize the full value of FloQast. This role has a requirement of working in office 3 days per week, which may be subject to change based on team and business needs, as determined by the department leader. Please note that this requirement is subject to ongoing review and may be adjusted in the future. * Visa sponsorship is NOT available at this time What You'll Do * Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share) * Break/Fix: Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions. * Technical Task: Perform backend configuration work, including data transformations/uploads and migrations, to maintain functionality and meet customer requirements. * Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s). * Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features. * Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments. * Leverage technical tools like session replay, log analysis, and developer tools to perform deep-dive troubleshooting. * Contribute to Knowledge Base articles in association with Product and Education teams, ensuring documentation remains current and valuable for both customers and AI enablement. * Participate in daily standups with support peers to discuss active tickets and collaborate on solutions. * Monitor and contribute to internal Slack discussions, assisting cross-functional peers with complex cases and sharing insights from assigned SME area(s). * Engage in cross-functional stakeholder meetings for SME assignments to provide feedback on release previews, roadmap direction, and defect prioritization. * Lead or contribute to special projects and initiatives as assigned, leveraging expertise and creative problem-solving skills to help the department and company achieve their goals. What You'll Bring * 2+ years of experience in Technical Support, IT, or a related technical field. * High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support. * Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues. * Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform. * Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. * Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc. * Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced environment. * Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes. Nice To Haves/Other * Experience working in a B2B SaaS environment, particularly in fintech or enterprise software. * Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools. * Familiarity with basic database querying (SQL), API troubleshooting, or data integration concepts. * Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection. * Familiarity with session replay or log analysis tools for debugging customer issues. * Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline. * Multi-language support experience (e.g., bilingual English-German) #LI-Hybrid #BI-Hybrid #LI-JP1 The base pay range for this position is $60,000- $90,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Unlimited Vacation. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. About FloQast: FloQast is the leading Accounting Transformation Platform in accounting workflow automation created by actual former accountants for accountants. By streamlining and modernizing daily accounting tasks, FloQast helps teams collaborate more effectively and complete their work with greater efficiency and precision. This cloud-based, AI-powered software is trusted by over 3,000 accounting teams, including those at Snowflake, Twilio, Instacart, and The Golden State Warriors-and continues to grow. Our mission is to continuously elevate the accounting profession, enhancing both its practice and perception. Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day: Unwaveringly Authentic Ambitious with Integrity Empowered to Grow Committed to Collaboration Customer Obsessed in All Ways FloQast is regularly rated as a Best Place to Work! * Inc. Magazine's Best Workplaces in 2024, 2023, 2022, and 2021 * Best Places to Work by LA Business Journal since 2017 (that's 8 years!) * Built In's Best Place to Work in Los Angeles 6 years in a row! Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd. If this aligns closely with what you are looking for, hit "Apply" and come join our growing team! FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees. Link to FloQast Recruiting AI Usage Policy We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. We are unable to sponsor H-1B or other U.S. work visas for this role at this time. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. At Cohesity, we're encouraged to think big, and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in Heathrow, FL, Roseville, MN or Santa Clara offices, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! How you'll spend your time here: * Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter * Use available tools to investigate and troubleshoot technical issues * Record customer interactions, including investigation, troubleshooting, and the resolution of issues * Work closely with Cohesity engineering and account management teams * Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions * Provide the best experience possible for Cohesity customers * Manage workload to ensure that all customer issues are resolved in a timely manner * Assist in the development of comprehensive and reusable self-service solutions for future incidents * Develop knowledge base article. We would love to talk to you if you have many of the following: * Degree in Computer Science, Information Systems or related field & graduating in 2026 * Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. * Troubleshooting & Problem-Solving - Ability to diagnose and resolve technical issues quickly. * Operating Systems Knowledge - Familiarity with Windows, mac OS, Linux. * Networking Basics - Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches. * Basic Scripting & Automation (optional but valuable) - Knowledge of PowerShell, Bash, or Python. Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate's skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Pay Range : $60,560.00-$75,700.00 The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or ******************* for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.