Customer Support Engineer jobs at Anyscale Inc.

Chico, CA 95928 Salary: $35 - $40 per hour, depending on experience Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software RESPONSIBILITIES: Making the user experience the top priority Working as a team to administer and maintain production servers and applications Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks Acting as an escalation point for customer device outages and performance issues Monitoring alert systems and taking appropriate action as per guidelines Analyzing various messages in an event log to affect repairs Receiving escalated service requests requiring an enhanced response Training and mentoring other technicians Member of the after-hours support team REQUIREMENTS: Four (4) years of experience in similar IT support positions History of network and firewall administration (Cisco, Sophos, SonicWALL) Strong network, cloud, server, and workstation troubleshooting knowledge Excellent customer service skills (courteous, tactful, and professional demeanor) Excellent written and verbal communication skills, with experience presenting to groups Reliable work ethic Desired Skills and Knowledge: Windows server technologies Microsoft 365 and Azure technologies Active Directory and GPO administration Network switch and firewall technologies BENEFITS: Flexible Vacation Bonus Program 401k with Company Match Medical (90%), Dental (100%), Vision (100%) Life Insurance (100%) AD&D (100%) Aflac available Sick Pay Paid Holidays Employee Recognition Platform Anniversary Recognition Program We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00865

Desktop Support Technician San Jose, CA 95131 - Onsite A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner, assist users issues Special Projects - Various tasks and other non-technical responsibilities will be required, such as the following: Provide Technical training to users through video conferencing or in person Create Technical documentation Verify and test new software and/or Processes Assist with placing technical signage around the office when needed Possible travel to other locations QUALIFICATIONS: Experience in a corporate help desk and/or desktop support environment is preferred Consider themselves as “tech-savvy” and willing to learn new ideas Excellent customer service skills to work effectively with clients Understanding the Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision Must be able to follow through procedures and protocols as outlined by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00899

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

About Securiti AI Securiti AI pioneers AI-powered data and privacy governance. Trusted globally, we deliver unified solutions for data intelligence, security posture management, privacy operations, and responsible AI governance. Our mission is to help organizations govern AI responsibly - ensuring data protection, compliance, and ethical adoption at scale. The Role:We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and winner of the 2020 IAPP Innovation Award. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting-edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you. As our Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Securiti product offering(s). Key Responsibilities Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds. Provide responsive and timely service to customers on new tickets by priority, complying and exceeding SLA goals on response and resolutions. Ensure proper logging of all issues, steps and root cause analysis. Document RCA as repeatable resolutions as KB articles in the knowledge base. Conduct ticket escalations to engineering while managing the entire resolution lifecycle. Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions. Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and Security company as well as Cloud Security is highly desirable. Interface with engineering and product management for ticket escalations as well as a feedback loop in the form of issues, bugs, usability insights and enhancement requests. Experience and Skills Minimum of a Bachelor's Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field. Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs. Proficiency in one or more Technical Support systems, such as Zendesk. Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners. Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus. No travel is expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer. Salary range 160k-180k OTE Equity Details - eligible for stock options Benefits - healthcare, PTO (1) We are an Equal Opportunity/Affirmative Action employer. All qualified applicants, upon confirmation, will receive fair consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, local or country law. (2) By submitting your profile for evaluation for this job offering, you are agreeing to the collection and processing of your personal data. Personal data submitted by job applicants will be strictly used for recruitment-related purposes, including evaluating applications, shortlisting and selecting candidates who meet our merit criteria and standards and for communicating with you. Your personal data may also be shared with third parties and partners for this purpose. Your personal data will be retained by us and may be used to contact/communicate with you in the future or to meet legal and regulatory requirements. Provided data will be protected through technical and organizational security measures to prevent unauthorized access, accidental or deliberate manipulation, destruction or disclosure. For more details on our data practices and your rights, please see our .

DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at ******************** LinkedIn DTEX Systems: Overview | LinkedIn Role Description Are you searching for a role in a fast-growing, world-leading technology company? DTEX Systems is looking for an IT Support Engineer to help keep our global team stay operational. Working in the US team, you'll be responsible for desktop, administrative, and cloud support for users across the US, Australia, India, and the UK. Role & Responsibilities: First and second level support for desktop and general IT requests Administration of Office 365 and cloud services Onboarding and offboarding users Maintaining adherence to security policies and standards Management of incidents, problems, changes. Troubleshoot a wide variety of issues across services and levels of the stack Management of mobile devices & policies (JAMF, Intune, WorkspaceOne, Tanium, etc) Skills & Knowledge: Technical Skills Windows desktop / Server / Active Directory Microsoft 365 (Office & related products) MacOS & Hardware Basic networking - switching / routing / firewalls / wireless Ticketing system experience (JIRA, Zendesk, ServiceNow) Professional Skills A pleasant demeanor and positive approach Exceptional problem-solving skills. Excellent written and verbal communication skills. Strong sense of ownership Ability to prioritize effectively. Experience 2+ years in a helpdesk / ServiceDesk / technical support role Education Bachelor's degree or equivalent experience This position is open to U.S. based candidates only. Unfortunately, we are unable to provide work visa sponsorship at this time. We take good care of our people. Our benefits include: Fully remote company Comprehensive health, vision, and dental coverage Flexible time off Company computer hardware of your choice Work from home setup reimbursement Health & wellness perks including Virtual events, happy hours, trivia, and fun Monthly Internet & Phone Reimbursement Opportunities to learn and grow DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career? DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Exact compensation may vary based on skills, experience, and location. Base salary range (SF Bay Area): $140k-$170k Powered by JazzHR MfkGV93yHG

DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at ******************** LinkedIn DTEX Systems: Overview | LinkedIn Role Description Are you searching for a role in a fast-growing, world-leading technology company? DTEX Systems is looking for an IT Support Engineer to help keep our global team stay operational. Working in the US team, you'll be responsible for desktop, administrative, and cloud support for users across the US, Australia, India, and the UK. Role & Responsibilities: First and second level support for desktop and general IT requests Administration of Office 365 and cloud services Onboarding and offboarding users Maintaining adherence to security policies and standards Management of incidents, problems, changes. Troubleshoot a wide variety of issues across services and levels of the stack Management of mobile devices & policies (JAMF, Intune, WorkspaceOne, Tanium, etc) Skills & Knowledge: Technical Skills Windows desktop / Server / Active Directory Microsoft 365 (Office & related products) MacOS & Hardware Basic networking - switching / routing / firewalls / wireless Ticketing system experience (JIRA, Zendesk, ServiceNow) Professional Skills A pleasant demeanor and positive approach Exceptional problem-solving skills. Excellent written and verbal communication skills. Strong sense of ownership Ability to prioritize effectively. Experience 2+ years in a helpdesk / ServiceDesk / technical support role Education Bachelor's degree or equivalent experience This position is open to U.S. based candidates only. Unfortunately, we are unable to provide work visa sponsorship at this time. We take good care of our people. Our benefits include: Fully remote company Comprehensive health, vision, and dental coverage Flexible time off Company computer hardware of your choice Work from home setup reimbursement Health & wellness perks including Virtual events, happy hours, trivia, and fun Monthly Internet & Phone Reimbursement Opportunities to learn and grow DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career? DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Exact compensation may vary based on skills, experience, and location. Base salary range (SF Bay Area): $140k-$170k

About This Role Strava is the app for active people. With over 150 million athletes in more than 185 countries, Strava is where connection, motivation, and personal bests thrive. No matter your activity, gear, or goals, we help you find your crew, crush your milestones, and keep moving forward. Start your journey with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. This role will report into the Engineering organization, working closely with the Community Management (Strava's customer support) team to build and maintain the technical infrastructure that powers world-class support experiences for Strava's athletes. You'll be responsible for hands-on technical execution across our support tool stack, including system migrations, integrations, automation, and platform maintenance. You'll partner closely with Engineering, Product, and CM teams to translate strategic vision into technical reality. We follow a flexible hybrid model that translates to more than half of your time on-site in our San Francisco office - three days per week. What You'll Do: Support Operations & Tooling Execute technical projects for our support tool stack, with initial focus on software migrations and AI implementation Build and maintain backend integrations between our ticketing platform and other critical systems to enable real-time data exchange and automated workflows Manage data extraction, validation, transformation and migration processes across platforms Develop contextual understanding of agent workflows, tooling gaps, and operational friction points to scope and build technical solutions that improve efficiency, streamline CM workflows and reduce manual effort Build automations and integrations to reduce agent handle time, improve data accuracy, and enhance the support experience Identify and build tooling integrations for product releases that bring user/admin functionality into CRM or bot workflows, enabling agents and automation to resolve issues without external tools Research, scope, and lead trials to advise tooling adoption and improvement to the team's tech stack Configure webhooks, automation rules, and data synchronization processes Troubleshoot integration failures and work with vendors and Engineering teams to resolve issues Cross-Functional Collaboration Partner with Engineering and CM teams to translate business and support needs into technical specifications Communicate project progress, risks, and blockers to stakeholders Participate in incident response and post-mortems for service-impacting issues Partner with IT, Finance, and Legal teams to ensure integrations comply with security, privacy, and compliance requirements. Continuous Improvement Analyze support metrics and operational data to identify opportunities for automation and process improvement Research and evaluate new tools and technologies to improve support operations Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences Mentor CM team members on technical concepts and best practices What You'll Bring to the Team: Technical Foundation 4+ years of experience in technical support engineering, solutions engineering, or similar hands-on technical roles Understanding of web application architecture, authentication protocols (OAuth, SSO), and modern development practices Strong proficiency with modern web technologies, APIs, and integration patterns Hands-on experience with scripting and automation (Python, JavaScript, Ruby, or similar) Comfort working with databases (SQL), data analysis tools, and API debugging Experience with CRM platforms such as Zendesk, Intercom, or similar Familiarity with AI agent platforms, chatbot technologies, and conversational AI tools Deep support operations expertise with proven track record of identifying inefficiencies, implementing solutions, and managing technical projects end-to-end Knowledge of incident management, SLA monitoring, and operational metrics Experience working cross-functionally with Engineering and Operations teams Nice to Have Experience with observability and monitoring tools (Datadog, Grafana, Sentry, or similar) Familiarity with machine learning/AI applications in customer service Experience with CI/CD pipelines and deployment automation Knowledge of infrastructure-as-code and configuration management Experience with data transformation, ETL processes, and ensuring data quality Compensation Overview: At Strava, we know our employees are the most important ingredient to our success, and our compensation and total rewards programs reflect that. We take a market-based approach to pay, and pay may vary depending on the department and your location. Salary ranges are categorized into one of three zones based on a cost of labor index for that geographic area. We will determine the candidate's starting pay based on job-related skills, experience, qualifications, work location, and market conditions. We may modify these ranges in the future. For more information, please contact your talent partner. Compensation: $148,000 - $168,000. This range reflects base compensation only and does not include equity or benefits. Your recruiter can share more details about the full compensation package during the hiring process. For more information on benefits, please click here. Why Join Us? Movement brings us together. At Strava, we're building the world's largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you're shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you're not just joining a company-you're joining a movement. If you're ready to bring your energy, ideas, and drive, let's build something incredible together. Strava builds software that makes the best part of our athletes' days even better. Just as we're deeply committed to unlocking their potential, we're dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We're backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we're expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. California Consumer Protection Act Applicant Notice

The Basics: At Tanium, our Associate Technical Support Engineers fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Associate Technical Support Engineer's work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Global Support Manager. As an Associate Technical Support Engineer, you'll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging. This position follows the Company's hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Bellevue, WA; or Emeryville, CA. What You'll Do: Assisting customers by: Triaging inbound support cases Solving customer support cases Working with other Support Engineers to assist with their assigned cases Answering customer questions in the Tanium community site Improve customer experience by: Documenting best practices Tracking activity, documenting root cause, and reporting Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience We're Looking For: Education Associates degree or equivalent experience required BS degree in Computer Science, MIS, or similar experience a plus Experience and Skills Must Haves: 0+ years in their career field with technical skills in one or more areas of networking, security, operations, scripting, and/or programming. Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others Aptitude for comprehending complex troubleshooting Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues Good to Have: Prior experience and breadth of knowledge needed to support customers Hands-on Tanium experience Relevant technical certifications (Google IT SupportProfessional Certificate, CISSP, MCSE,A+/Security+/Network+ combined, etc.) Experience in one or more of the following technical domains: Endpoint Security, EndpointSupport/Troubleshooting, Incident Response, SystemsManagement, Utility Scripting (bash, PowerShell,VBScript, Python.) About Tanium Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit ************** and follow us on LinkedIn and X. On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you'll get The annual base salary range for this full-time position is $45,000 to $135,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, & experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits. For more information on how Tanium processes your personal data, please see our Privacy Policy.

About the role: As a Skydio products ambassador, you will work in a small team of high-performing subject matter experts who provide UAS system and Cloud operational best practices and deep feature diagnostics to Skydio commercial, state & local government and educational customers. You'll combine your relevant enterprise application integration and network operations experience with hands-on Skydio product knowledge to provide best-in-class wireless communications and cross-Cloud data pipeline support, advise customers on operational best practices, and keep Skydio engineering and marketing teams plugged into the customer experience. We are seeking candidates with the technical capability to support complex hardware, network installations & software integrations. A successful candidate will have deep knowledge in WiFi and cellular networking, configuring and troubleshooting Cloud REST integrations, and experience troubleshooting complex IoT and Cloud-Cloud connectivity issues. You'll work both remotely and occasionally at customer sites with Skydio hardware and software products performing device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network optimization and/or network issue diagnostics. Location: Remote Base, Eastern or Central Timezone. Travel: Be able to travel regionally up to 20% of the time or as needed How you'll make an impact: Act as the product specialist liaison between Skydio and our customers by providing expert terrestrial IoT communications troubleshooting and performance optimization assistance.. Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio's cloud connected products, processes, 3rd party integrations, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements.. Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques. Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet. Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations. What makes you a good fit: 3+ years experience supporting and troubleshooting network and Cloud REST integration / connectivity issues. Civilian or military UAS operations and flight experience is a plus. Experience in public safety information systems used in the Police and Fire dispatch centers, including software and hardware equipment and various mission critical interfaces and applications used by Police personnel is a Plus Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis. Assertive self-starter with great interpersonal and written communication skills. Proficient in network and technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network. Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman. Hands-on experience with a variety of Network diagnostic tools. Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner. Be able to travel regionally up to 20% of the time or as needed Familiarity with Linux OS Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $82,000 - $147,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria. *Compensation for certain positions may vary based on the position's location. #LI-WM1

Our mission is to make actionable health information accessible to people everywhere in the world at the time it matters, enabling early detection and intervention of disease, and empowering individuals with information to live the lives they want to live. At Theranos, we're working to shape the future of lab testing. Now, for the first time, our high-complexity CLIA-certified laboratory can perform your tests quickly and accurately on samples as small as a single drop. Theranos' patented technology can analyze samples as small as 1/1,000 the size of the typical blood draw. Our tests are certified in our CLIA laboratory and cover a full range from blood, urine, and other samples. It's fast, easy, and the highest level of quality. Our proprietary infrastructure allows us to perform our test analyses with unprecedented speed. So we can have results to you and your doctor in a matter of hours, not days. Which means a fast diagnosis to support better, more informed treatment. By systematically controlling and standardizing our micro-processes, we offer tests with high levels of precision. We've also automated our pre- and post-analytic processes, minimizing human processing - the cause of the majority of lab-test errors Since we make it easy to measure your body's information at the needed frequencies, we can help doctors to see small changes in test results as they emerge over time. In doing so, we're working to help you and your doctor track chronic conditions and provide insight into the early detection of a broad range of medical conditions. Job Description Deploy regularly and manage applications deployment from QA to Staging to Production environment, including database and code upgrades. Grow and maintain our server environment hosting our healthcare applications. Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems, including managing database size and scalability. Plan and execute upon technical solutions to allow us to maintain our rapid growth. Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end. Maintain and monitor server security for HIPAA related compliance. Maintain and monitor uptime for our servers via a highly redundant hosting setup with a focus on performance and availability. Perform administrative functions and tasks to enforce configuration standards and policies using MS PowerShell, Group Polices, etc. Help to manage our system infrastructure at office and collocated (colo) locations. Participate in on-call after hours support rotation. Qualifications Minimum 5 years IT experience Strong skills with Microsoft web technologies with a focus on: Windows Server, IIS and SQL Server 2012, 2014 and/or 2016. Good knowledge on Windows and SQL Server backups and restores. Experience in building and managing server environments with high performance and availability. Experience in networking and firewall administration. Strong interpersonal skills required to effectively communicate with others. Passion for teamwork, problem solving and exceptional customer service. Knowledge on MongoDB and Windows PowerShell Scripting is a major plus. Microsoft Certified DBA certification is a plus. Learn, test and pilot new products and technologies. Familiarity with VMWARE administration and configuration. Additional Information All your information will be kept confidential according to EEO guidelines. ****************************

At Contrast Security, we're redefining how organizations protect their software at the speed of modern development. With industry-leading Application Detection and Response (ADR), we give teams the power to detect, stop and fix real threats in real time. If you're passionate about building smarter, faster, more effective security, you'll fit right in. We're looking for sharp minds, fearless builders, and problem-solvers who thrive on turning complex challenges into innovative solutions. We are seeking a Technical Support Engineer to join our modern, customer-centric Support organization. In this role, you will be a hands-on technical expert responsible for troubleshooting complex customer issues, contributing to our AI-enabled support model, and helping ensure our customers' success with Contrast's products. As a key member of our global “follow-the-sun” support team, you will deliver exceptional service, drive timely case resolution, and collaborate cross-functionally to improve both the customer experience and the overall Support ecosystem. Responsibilities: Provide advanced technical support to customers by diagnosing, troubleshooting, and resolving issues related to Contrast's application security platform. Partner with the Director of Technical Support to support our transformation toward AI-driven support, including contributing to improved workflows, automation opportunities, and knowledge quality. Create, update, and enhance knowledge base content to empower both customers and internal teams - ensuring information is accurate, accessible, and optimized for AI and search. Participate in a global support rotation designed to deliver seamless “follow-the-sun” coverage and maintain service level expectations. Handle escalated or complex cases with urgency and ownership, ensuring clear communication and a strong customer experience throughout the lifecycle of a ticket. Collaborate closely with Product, Engineering, and Customer Success teams to surface emerging issues, advocate for customer needs, and provide insights that support product improvements. Document case outcomes, patterns, and recommended fixes to enhance team learning and predictive support capabilities. Contribute to Support KPIs by driving improvements in response time, resolution rate, and customer satisfaction. Utilize and provide feedback on the support technology stack (CRM, Knowledge Base, AI tools) to ensure optimal performance and adoption. Qualifications: 3-5+ years of experience in technical support, technical services, or a customer-facing engineering role. Strong technical foundation in application security, software development, DevSecOps, or related disciplines. Experience working with languages such as Java, .NET, or similar modern programming environments. Understanding of the software development lifecycle (SDLC), CI/CD pipelines, and common software engineering tooling. Familiarity with support platforms such as Zendesk, Salesforce Service Cloud, Jira Service Management, or similar systems. Strong analytical and troubleshooting skills, with the ability to work independently and manage multiple cases simultaneously. Clear, concise written and verbal communication skills - able to explain technical details to both technical and non-technical users. Customer-first mindset, with a high sense of ownership and accountability. Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience preferred. We're transforming the way the world secures software. If you're ready to make a real impact, thrive in a fast-paced environment, and grow alongside a team of passionate professionals, we'd love to hear from you. Apply today and help us shape the future of application security.

HackerRank helps thousands of companies like OpenAI, NVIDIA, and Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves to become next-gen developers. The people at HackerRank care deeply about their work and have an extremely intense work ethic. In many companies, speed & quality is a tradeoff. At HackerRank, it's not -- we expect you to ship in about half the time that most competent people think is possible while maintaining a standard of quality you'd proudly sign your name on. The only way to make this happen is if you truly love your craft and are deeply committed to growth. About the role As a Technical Support Engineer, you'll support customers using HackerRank's products and platform. You'll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone. What you'll do Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools. Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes. Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM. Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions. Who you are 2+ years of experience in a technical support or product support role for a SaaS platform. Able to debug full-stack web applications and use developer tools effectively. Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL. Basic coding skills, can use Python or Ruby for automation or simple data validation tasks. Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging. Even better if you Have a background in HR tech, developer tools, or assessment platforms. Can build scripts and tools that accelerate and standardize troubleshooting. Are familiar with AWS or GCP and observability tools such as New Relic. You will thrive in this role if Communicate clearly and stay calm under pressure. You exhibit a strong sense of ownership, knowing there are no handoffs. Take pride in helping customers and teammates succeed. You are curious, passionate, and do not tolerate inefficiency Compensation Base salary range: $100,000 - $130,000. This range doesn't include bonuses, stock options, or benefits for which you will be eligible. Final offer may vary based on skills, experience, location, and other compensation components. Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here. HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. Linkedin | X | Blog | Instagram | Life@HackerRank Notice to prospective HackerRank job applicants: Our Recruiters ******************* email addresses. We never ask for payment or credit check information to apply, interview, or work here.

About the role As a Technical Support Engineer, you'll support customers using HackerRank's products and platform. You'll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone. What you'll do * Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools. * Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes. * Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM. * Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions. Who you are * 2+ years of experience in a technical support or product support role for a SaaS platform. * Able to debug full-stack web applications and use developer tools effectively. * Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL. * Basic coding skills, can use Python or Ruby for automation or simple data validation tasks. * Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging. Even better if you * Have a background in HR tech, developer tools, or assessment platforms. * Can build scripts and tools that accelerate and standardize troubleshooting. * Are familiar with AWS or GCP and observability tools such as New Relic. You will thrive in this role if * Communicate clearly and stay calm under pressure. * You exhibit a strong sense of ownership, knowing there are no handoffs. * Take pride in helping customers and teammates succeed. * You are curious, passionate, and do not tolerate inefficiency Compensation * Base salary range: $100,000 - $130,000. * This range doesn't include bonuses, stock options, or benefits for which you will be eligible. * Final offer may vary based on skills, experience, location, and other compensation components.

You are passionate about technology and customers. You are a true problem solver; the Technical Support Engineer will take personal ownership in seeing a problem through to resolution. You will be a key resource to all teams for technical requests and questions. You will proactively help to drive service delivery and improve Enterprise IT products and services. This position is a Third Shift position. You will understand the product and processes at all levels, as well as customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, team focused environment, supporting a zero-time cybersecurity solution. Responsibilities: What You'll Do: * Provide our Customers and Partners with excellent Remote Technical Support throughout the lifecycle of the product at the customer's premises. * Since our support offering is 24x7, it involves work in shifts and on-call duty on some weekend. * Ensure that every customer interaction with Deep Instinct is exceptional * Proactively manage a queue of customer support tickets * Identify, troubleshoot, and quickly resolve technical issues via phone and email * Maintain a high level of professionalism with customers and work to establish a positive rapport during each interaction Requirements Who You Are: * 2+ years of experience in Cyber Security - Endpoint cyber security experience is preferred. * Shift is 11:00am to 8:00pm ET * 2-3 years of customer facing IT experience (preferably in Global Companies); ability to work with empathy and sense of urgency to deliver solutions to meet customer needs. * Demonstrable Knowledge of Microsoft Windows Internals. * Excellent technical troubleshooting skills of in-depth IT and Security issues; ability to learn new technologies in-depth; work and solve problems independently while presenting confidence & professionalism. * Must have attention to detail: demonstrate outstanding organizational skills, maintaining accurate incident documentation, strong ability to follow through on issues until resolution * Have a strong passion for success and a positive demeanor * A team player Why Work With Us: Why Deep Instinct? * Work with cutting-edge AI technology in cybersecurity. * Dynamic, fast-paced startup environment where your ideas make a real difference. * Collaborate with top minds in cybersecurity and AI. * Protect some of the world's largest organizations from cyber threats. * Clear path for career growth and development. Our Culture At Deep Instinct, we foster a culture of innovation, collaboration, and continuous learning. We believe in empowering our team members to think creatively and take ownership of their projects. Our work is challenging, but we have fun doing it! salary range in 95-105k Ready to redefine cybersecurity in the cloud era? Apply now and let's change the game together! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state, or local laws.

Who We Are Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world. Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization. Who You Are Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you're on, the work you do here makes a positive impact across the globe. As a Technical Support Engineer, you'll be responsible for developing solutions to customer specifications and for customer support. You are a hands-on, technically minded problem solver who enjoys working directly with customers to configure, troubleshoot, and support integrated physical security systems. You're comfortable collaborating across teams - Sales, Engineering, Product - to deliver solutions that truly meet customer needs.What You'll Do Implement new feature requests for customers by configuring cameras, sensors, and access control hardware. Collaborate with clients and Rhombus Engineering teams to resolve product or system issues, including network connectivity, firmware, and integrations. Provide regular issue and trend reporting to help internal teams understand recurring customer challenges and drive product improvements. Analyze support processes and recommend strategies to reduce common issues, improve installation success rates, and streamline customer onboarding Troubleshoot system and customer issues to validate product or service defects by reproducing behavior to isolate root causes. Support new product launches, by tracking early bugs and providing detailed feedback to Product Management teams Develop support tracking metrics to demonstrate common customer challenges and strengthen feedback loops between internal teams. What We're Looking For 2-4 years of technical or IT support experience, ideally with hardware, IoT, or security products. Experience with ticketing systems (Zendesk) and managing a high volume of technical inquiries. Previous experience working with or supporting SaaS products, especially with device management platforms. Comfortable learning new tools and configuring cloud-managed devices or systems. Strong networking fundamentals, including VLANs, PoE, firewall rules, and basic troubleshooting. Excellent communication skills with customers via phone, email, and remote support. Familiarity with access control is preferred - door controllers, readers, wiring, relays, and basic locking hardware behavior. Knowledge of RESTful web services (Postman) for debugging or automation tasks. Experience with Python, HTML/JavaScript is a plus. LocationThis is a hybrid position based in Sacramento, CA. Candidates must be able to commute to the office 2-3 times a week. Work AuthorizationCandidates must be authorized to work in the U.S. without requiring sponsorship now or in the future. Compensation$75,000 - $95,000 Additional forms of compensation, depending on the role, include performance bonuses and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process. Benefits Competitive Salary & Equity Options Flexible Schedule & Paid-Time Off Excellent Healthcare Coverage Generous Family Leave Policy WFH & Workspace Supplies Career Growth & Professional Development Dog-Friendly Office & Pet Insurance What We Value Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists. One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best. Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact. Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right. Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization. Build a Safer Future with Us!

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. About the RoleAs a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests. This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer's needs. This role will provide primary support to our U.S. government customers. This is a remote role open to US strictly based candidates in Mountain or Pacific time zones. This role is expected to participate in weekend on-call rotations.Responsibilities Field incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product Troubleshoot complex search issues in and around Lucene/Solr Document solutions into knowledge base articles for use by our customer base in our knowledge center Identify opportunities to provide customers with additional value through follow-on products and/or services Communicate high-value use cases and customer feedback to our Product Development and Engineering teams Collaborate across teams internally to diagnose and resolve critical issues Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts All other duties as assigned Skills & Qualifications US Citizenship required due to government contracts 2+ years of hands-on experience experience with Search technologies such as Apache Lucene/Solr. 3+ years professional experience in a customer facing level 2-3 tech support role BS or higher in Engineering or Computer Science is preferred Experience with technical support CRM systems (Salesforce, Zendesk etc.) Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes Ability to clearly communicate with customers by email and phone Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.) Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies Enterprise Search, eCommerce, and/or Business Intelligence experience Knowledge of data science and machine learning concepts Experience working in a startup or similarly fast-paced, high-growth environment preferred. Our Stack Apache Lucene/Solr, ZooKeeper, Spark, Pulsar, Kafka, Grafana Java, Python, Linux, Kubernetes Zendesk, Jira Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you. Note to third party recruiters: We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. We are unable to sponsor H-1B or other U.S. work visas for this role at this time. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. At Cohesity, we're encouraged to think big, and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in our Santa Clara office, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! How you'll spend your time here: Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter Use available tools to investigate and troubleshoot technical issues Record customer interactions, including investigation, troubleshooting, and the resolution of issues Work closely with Cohesity engineering and account management teams Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions Provide the best experience possible for Cohesity customers Manage workload to ensure that all customer issues are resolved in a timely manner Assist in the development of comprehensive and reusable self-service solutions for future incidents Develop knowledge base article. We would love to talk to you if you have many of the following: Degree in Computer Science, Information Systems or related field & graduating in 2026 Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. Troubleshooting & Problem-Solving - Ability to diagnose and resolve technical issues quickly. Operating Systems Knowledge - Familiarity with Windows, mac OS, Linux. Networking Basics - Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches. Basic Scripting & Automation (optional but valuable) - Knowledge of PowerShell, Bash, or Python. Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate's skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Pay Range : $71,200.00-$89,000.00 The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or ******************* for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. Please note the following requirements for this position: * Must currently reside in Greater Roseville, MN or Heathrow, FL * Commitment to the working hours of 10am-7pm EST * Technical expertise in (at least one of): Linux / Virtualization / Storage As a Cohesity Technical Support Engineer, you will focus on supporting Cohesity customers to provide timely resolutions to technical issues. You'll collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers. We are looking for a passionate technical support engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communication skills. WHAT YOU'LL DO HERE: * Work with Cohesity customers to provide a timely resolution to technical issues. Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays. * Use available tools to investigate and troubleshoot technical issues. * Recreate customer environments and problems to aid in troubleshooting/case resolution * Record customer interactions, including investigation, troubleshooting, and the resolution of issues * Work closely with Cohesity engineering and account management teams * Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions * Provide the best experience possible for Cohesity customers * Manage workload to ensure that all customer issues are resolved in a timely manner * Assist in the development of comprehensive and reusable self-service solutions for future incidents * Develop a knowledge base article. * Determine and communicate recommendations on Support readiness for new products and features * Provide feedback to improve product quality/functionality * Participates in process planning and makes recommendations for improvements WE"D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING: * BS degree in Computer Science, Computer Networking or related with 3 years of experience OR MS degree in Computer Science, Computer Networking or related * 2+ years of experience working in a Storage, Networking and/or Virtualization environment * A strong understanding of Linux and administration experience across all working components * A good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash * Experience with remote file access protocols, including NFS, SMB (CIFS) * Ability to analyze system diagnostics and clearly articulate the issue for the customer * Experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp) * Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate's skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Pay Range : $74,800.00-$93,500.00 The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or ******************* for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. We are unable to sponsor H-1B or other U.S. work visas for this role at this time. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data - across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. At Cohesity, we're encouraged to think big, and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in Heathrow, FL, Roseville, MN or Santa Clara offices, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! How you'll spend your time here: * Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter * Use available tools to investigate and troubleshoot technical issues * Record customer interactions, including investigation, troubleshooting, and the resolution of issues * Work closely with Cohesity engineering and account management teams * Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions * Provide the best experience possible for Cohesity customers * Manage workload to ensure that all customer issues are resolved in a timely manner * Assist in the development of comprehensive and reusable self-service solutions for future incidents * Develop knowledge base article. We would love to talk to you if you have many of the following: * Degree in Computer Science, Information Systems or related field & graduating in 2026 * Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. * Troubleshooting & Problem-Solving - Ability to diagnose and resolve technical issues quickly. * Operating Systems Knowledge - Familiarity with Windows, mac OS, Linux. * Networking Basics - Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches. * Basic Scripting & Automation (optional but valuable) - Knowledge of PowerShell, Bash, or Python. Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate's skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Pay Range : $60,560.00-$75,700.00 The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or ******************* for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.