Customer Service Agent jobs at Arbella Insurance

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! The Customer Account Professional is an individual who understands and supports our commitment to exceptional service consistent with Arbella's brand. They are the” Voice of Arbella”, building relationships, making connections, and providing superior customer service experiences. Key Responsibilities Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service. Manages customer interactions across multiple communication channels in an effort to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed. Educate and advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries. Identifies and recommends beneficial coverage enhancements, and works within appropriate underwriting authority and agency preference. Manages agent interactions across multiple communication channels and collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service. Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction. Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship. Respond to existing clients to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures. Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets. Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines. Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling. Collaborates with other stakeholders to understand trends, compliance and other requirements Requirements Maintains Property & Casualty licensing requirements for all states in Arbella's footprint. Training and company sponsored agent licensing is provided. Excellent customer service, communication and collaboration skills. Sound customer service work experience Strong time management skills with attention to detail Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $52,780 ($28.00 an hour) - $55,000 ($29.18 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Zurich is looking to hire a Claims Concierge Service Executive in our Claims Relationship Management team. This position is responsible for relationship management of mid-size, moderately complex accounts with somewhat lower service intensity based within the Region. Works with business units and functional groups to execute strategies that promote claims value-added services, drive profitable growth, and improve technical excellence, customer satisfaction and retention. Acts as an account representative by handling customer service issues for respective accounts and coordinating with the appropriate internal and external resources for resolution. At Zurich North America, we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, in-office attendance should be expected multiple times weekly. The candidate selected for this opportunity should be able to report into one of the following North American offices in the Northeast. Our Claims Concierge Service Executives are responsible for: * Partnering with underwriting to participate in new business prospects with brokers and customers by communicating and selling the claims value proposition to mid-size, moderately complex non-complex accounts with regional scope. * Researching and responding to the claims service needs of prospective and current customers by developing and delivering claims services marketing presentations and Claim Service Proposal responses that differentiate Zurich Claims Services. * Ensuring customer satisfaction by identifying and resolving customer service issues, proactively communicating information; responding to inquiries and following customer protocols. * Increasing customer satisfaction and retention by building lasting relationships with our customers' and brokers' claim contacts. * Business Travel, as required, will be estimated at no more than 5%. * Extended Hours during Peak Periods, as required * Regular Predictable Attendance * Protecting Zurich's reputation by keeping claims information confidential. * Maintaining professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies. * Contributing to the team effort by participating in projects as needed. Additional Responsibilities: * Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues. * Provide specialist advisory support to internal clients on a daily basis, by being a focal point of contact, to ensure that there is no misalignment between policy and practice. Basic Qualifications: * Bachelors Degree and 4 or more years of experience in the Claims or Operations area OR * High School Diploma or Equivalent and 6 or more years of experience in the Claims or Operations area OR * Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Operations area AND * Strong customer service acumen * Strong Microsoft Office skills * Knowledge of Business Intelligence or other data systems Preferred Qualifications: * Insurance industry experience * Experience interacting with multiple management levels * Strong verbal and written communication skills * Strong analytical skills At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $85,500.00 to $140,000, with short-term incentive bonus eligibility set at 10%. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): AM - Rocky Hill, AM - New York, AM - Boston Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-RA1 #LI-ASSOCIATE Nearest Major Market: Hartford

Put your Insurance Experience to work - FROM HOME! At WAHVE, we value significant insurance experience and want to revolutionize the way people think about phasing into retirement by offering qualified candidates the opportunity to continue their career working from home. As we say - retire from the office but not from work. Our unique platform provides you with real work/life balance and allows you to customize your own work schedule while continuing to utilize your insurance expertise in a flexible, remote, long-term position which includes company benefits! WHAT YOU'LL LOVE ABOUT WAHVE We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff and our clients. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference by the work that we do. WHAT WE ARE SEEKING We have assignments available to help our Property & Casualty independent retail broker clients in Commercial Lines Customer Service Representative (CSR) positions. Responsibilities may include: Process endorsements, cancellations, reinstatements, and audits in coordination with Account Managers. Maintain accurate and complete client records in the agency management system. Issue certificates of insurance, auto ID cards, evidence of insurance, and other routine documents. Follow up with carriers on policy processing, billing discrepancies, and documentation. Respond to routine client requests including policy questions, billing inquiries, and documentation needs. Experience using ANY independent agency management system is preferred (high demand for EPIC and AMS360). TO BECOME A WORK-AT-HOME VINTAGE EXPERT, WE REQUIRE 25 years of full-time work experience 10 most current years of Commercial Lines Property & Casualty insurance experience BENEFITS OF BECOMING A WAHVE VINTAGE EXPERT Health insurance based on eligibility. 401(k) with a 4% match. Retire from the office but not from work . Eliminate the office stress and the commute. Choose the work you would like to do now. Customize your schedule - full or part time. Utilize your years of insurance industry knowledge. Be part of our dynamic yet virtual team environment and connect with other experienced insurance professionals like yourself! HOW TO GET STARTED Click APPLY NOW to complete our simple preliminary profile. Be sure to include your preferred contact information as one of our Qualification Specialists will connect with you promptly. WE LOOK FORWARD TO MEETING YOU!

Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and more.. * The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA. The Great Opportunity: It's an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people. Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an Fallon brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns. In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area's such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation. As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan. We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify. Responsibilities Position Overview: The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits. Some key responsibilities include: * Ownership for development of knowledge and skills, as training program provides material and framework for success. * Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry. * Clear and concise documentation of call detail for tracking of member/ provider contacts. * Identification and communication of trends that are indicative of enterprise service issues. * Escalation of member/provider concerns and servicing issues. * Appropriate execution of corporate and department policies/ practices. Qualifications * High school diploma required, Bachelor's degree or advanced education desirable * 2+ years professional work experience preferably in a customer facing inbound call-center setting. * The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role About Fallon Health: Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation's top health plans, and is the only health plan in Massachusetts to have been awarded "Excellent" Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit ******************** Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay Range Disclosure: * In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $20.50 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting. Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #P03

Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and more.. *The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA. The Great Opportunity: It's an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people. Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an Fallon brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns. In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area's such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation. As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan. We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify. Responsibilities Position Overview: The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits. Some key responsibilities include: Ownership for development of knowledge and skills, as training program provides material and framework for success. Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry. Clear and concise documentation of call detail for tracking of member/ provider contacts. Identification and communication of trends that are indicative of enterprise service issues. Escalation of member/provider concerns and servicing issues. Appropriate execution of corporate and department policies/ practices. Qualifications High school diploma required, Bachelor's degree or advanced education desirable 2+ years professional work experience preferably in a customer facing inbound call-center setting. The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role About Fallon Health: Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation's top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit ******************** Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay Range Disclosure: In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $20.50 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting. Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #P03 Not Ready to Apply? Join our Talent Community now!

Are you passionate about customer service and looking to build a long-lasting career in the insurance industry? Look no further! We invite you to join us at Guardian, a well-established Fortune 250 company with over 150 years of exceptional service. At Guardian, we value dedication and enthusiasm. We're not just offering a job; we're offering a chance to grow and develop your career within a supportive and dynamic environment. Experience the satisfaction of making a difference while working in a company that values its employees and their professional aspirations. Don't miss this incredible opportunity to be a part of an industry leader and start your journey towards a rewarding and fulfilling career as a Customer Service Representative. We look forward to welcoming you to the Guardian family and our Journey to 30! You will Resolve customer inquiries related to Life Insurance coverage; while ensuring you deliver a 5-star customer experience Research premium or loan payment related matters, assist clients with making policy changes including updates to address of record, listed beneficiaries, while recognizing when the client should consult with their financial professional for further guidance Meet and exceed individual performance metrics including average calls per day, adhering to daily schedule, Quality Assurance call scores, client survey scores, etc. Properly verify callers by obtaining correct data points or Personally Identifiable Information (PII) to ensure information is provided to the appropriate party Successfully navigate multiple computer systems while simultaneously ensuring the call flow with the customer continues to occur De-escalate caller concerns and set clear expectations of next steps that will need to occur to resolve an inquiry Thoroughly document the particulars of a call in a timely manner within a tracking system You are Driven and inspired to support our pursuit to show care and empathy and positively impact our customers' experience. Capable of understanding internal service standards, complex insurance products and processes. Focused on details to ensure correct information is provided, and procedures are followed accurately. Confident in ability to utilize resources to navigate and solve problems quickly and independently. Previous experience in the retail/service industries, which may include hospitality, banking or other customer facing positions A college degree preferred or equivalent work experience Superior oral and written communication skills Strong organizational skills and an ability to multitask Demonstrated computer systems and keyboarding skills Ability to work autonomously and within a team Positive attitude and dedication to providing superior customer service Please note: This is a hybrid position with 3 days required in our Pittsfield, MA office (T/W/TH) and 2 days' work from home (Monday and Friday). This position requires the ability to work between the hours of Monday-Thursday 8am-6:00pm EST and Friday's 8am-5pm EST. Salary Range: $41,890.00 - $62,830.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************ Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Are you ready to make a meaningful impact in the world of property and liability claims? Join ESIS, a leader in risk management and insurance services, where your skills and talents can help us create safer workplaces and support employees during their times of need. At ESIS, we're dedicated to providing exceptional service and innovative solutions, and we're looking for passionate individuals to be part of our dynamic team. If you're eager to advance your career in a collaborative environment that values integrity and growth, explore our exciting workers' compensation roles today and discover how you can contribute to a brighter future for employees everywhere! Major Duties & Responsibilities The ESIS Claim Representative, under the direction of the Claims Team Leader, investigates and settles claims promptly, equitably and within established best practices guidelines. Duties may include but are not limited to: Claims Management: Investigate, evaluate, and property and liability claims from inception to resolution, ensuring compliance with applicable laws, regulations, and company policies. Communication: Serve as the primary point of contact for claimants, contractors, clients, and other stakeholders, providing clear and professional communication throughout the claims process. Investigation: Conduct thorough investigations of claims, including gathering documents, reviewing records, and analyzing damages and repair estimates to determine compensability and liability. Decision-Making: Make timely and accurate decisions regarding claim acceptance, denial, or settlement based on the facts of the case and applicable laws. Documentation: Maintain detailed and organized claim files, documenting all activities, communications, and decisions in the claims management system. Cost Control: Monitor and manage claim costs, including expenses, settlement payments, and legal fees, while ensuring appropriate reserves are established and maintained. Compliance: Ensure adherence to state-specific laws, regulations, and reporting requirements. Customer Service: Provide exceptional service to clients by addressing inquiries, resolving issues, and delivering timely updates on claim status. Collaboration: Work closely with internal teams, including legal, and risk management professionals, to achieve optimal claim outcomes. Hybrid Work Schedule ESIS offers a flexible hybrid work model, allowing employees to work from home up to two days each week. This policy supports work-life balance while ensuring in-office collaboration and team engagement on the remaining days. Qualifications Experience: Minimum of 2-3 years of experience handling property and/or liability claims; prior experience with ESIS or similar third-party administrators is a plus. Licensing: Possess an active adjuster license or ability to obtain licensure within four months. Skills: Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Proficiency in claims management systems and Microsoft Office Suite. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Knowledge: Familiarity with property and liability claim laws, terminology, and claim handling best practices. An applicable resident or designated home state adjuster's license is required for ESIS Claims Representatives. Representatives that do not fulfill the license requirements will not meet ESIS's employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam. The pay range for the role is $60,700 to $93,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.

Job Description LICENSED CUSTOMER CARE CONSULTANT Schedule: Monday-Friday Compensation: Base Pay: $43,680-$54,080 + Monthly Incentives & Performance Bonuses Total First-Year Earning Potential: $55,000-$75,000+ Employment Type: Full-Time Elevate Your Insurance Career in a Customer-Focused Role with Growth Potential Horton International is recruiting on behalf of InsureOne, a nationally ranked insurance brokerage building a high-performance service center in Farmington, CT. Ranked #1 among U.S. personal lines agencies and #2 among all P&C agencies by Insurance Journal, InsureOne offers licensed agents the opportunity to deliver strategic customer care across a wide variety of products-with future growth into commercial lines consultation. If you're passionate about client success and want to move beyond transactional service into a consultative, retention-driven role, this is your ground-floor opportunity. What You'll Gain: Base salary plus monthly incentives for quality, retention, and satisfaction metrics Performance-based bonus potential reaching $75K+ Advancement through Associate → Consultant → Senior Consultant roles Commercial Lines Development Pathway Hybrid flexibility after 90 days of consistent performance (2-3 days remote) What You'll Do: Serve and retain a book of business with multi-carrier, multi-state clients Conduct coverage reviews and resolve complex service issues with empathy and precision Identify cross-sell and up-sell opportunities tied to client needs and lifecycle events Leverage carrier platforms and CRM tools to deliver accurate, compliant service Act as a consultative partner to clients, building long-term loyalty and value What We're Looking For: Active Property & Casualty license (CT or transferable) 2+ years of insurance customer service or account management experience Multi-carrier servicing experience preferred Strong communication, organization, and relationship-building skills Bilingual (English-Spanish) is a plus About the Platform InsureOne is part of Confie, a national insurance distribution platform backed by Alliant Insurance Services. With over 100 offices nationwide and 30 years of growth, InsureOne is ranked #1 among U.S. personal lines agencies and #2 among all P&C agencies by Insurance Journal. The organization offers deep carrier access, modern sales and servicing technology, and a results-driven, people-centered culture. With Alliant's backing, InsureOne is investing in future-forward service center operations and long-term agent career development. Next Step: We move fast. Submit your application today to join the next hiring class.

Job DescriptionBehind every successful business is a partner they can trust - someone who helps protect what they've worked hard to build. That's what we do at Stanton Insurance. For over a century, we've been helping companies safeguard their future with honesty, reliability, and expertise our clients can count on. We're seeking a Commercial Lines Customer Service Specialist (CSR) who takes that same approach - someone who values accuracy, builds strong relationships, and understands that exceptional service is built on trust. In this role, you'll help clients feel secure in their coverage by managing policies, processing endorsements, handling renewals, and ensuring every detail is handled with care and professionalism. What We Offer We believe great service starts with taking care of our people, and that means investing in your success from day one. With a salary starting at $65,000 plus performance-based incentives, you'll also enjoy: Comprehensive health insurance, dental insurance, retirement plans, and paid time off Ongoing training and support for professional certifications (CISR, CIC, ACSR) A collaborative, supportive and growth-minded culture Hybrid or remote flexibility What You'll Be Working On Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care Serve as the go-to contact for commercial clients, answering questions about coverages, billing, and claims Collaborate with producers and account managers on quotes, applications, and risk assessments Work directly with carriers to ensure policies are issued, modified, or renewed correctly Conduct policy reviews and audits to spot coverage gaps and recommend improvements You'll Thrive Here If You: Have a minimum1-3 years of experience in commercial insurance or account management High school diploma required; associate or bachelor's degree in business, finance, or a related field preferred Hold or are willing to obtain a Property & Casualty (P&C) license Bring strong knowledge of general liability, property, auto, workers' comp, and umbrella policies Excel at communication, multitasking, and building client relationships Are tech-savvy and comfortable using systems like Applied Epic, AMS360, or Vertafore Take pride in accuracy, problem-solving, and staying calm under pressure Powered by JazzHR Z3pjVbIi2E

Job DescriptionBehind every successful business is a partner they can trust - someone who helps protect what they've worked hard to build. That's what we do at Stanton Insurance. For over a century, we've been helping companies safeguard their future with honesty, reliability, and expertise our clients can count on. We're seeking a Commercial Lines Customer Service Specialist (CSR) who takes that same approach - someone who values accuracy, builds strong relationships, and understands that exceptional service is built on trust. In this role, you'll help clients feel secure in their coverage by managing policies, processing endorsements, handling renewals, and ensuring every detail is handled with care and professionalism. What We Offer We believe great service starts with taking care of our people, and that means investing in your success from day one. With a salary starting at $65,000 plus performance-based incentives, you'll also enjoy: Comprehensive health insurance, dental insurance, retirement plans, and paid time off Ongoing training and support for professional certifications (CISR, CIC, ACSR) A collaborative, supportive and growth-minded culture Hybrid flexibility after initial on boarding- 3 days per week in the office What You'll Be Working On Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care Serve as the go-to contact for commercial clients, answering questions about coverages, billing, and claims Collaborate with producers and account managers on quotes, applications, and risk assessments Work directly with carriers to ensure policies are issued, modified, or renewed correctly Conduct policy reviews and audits to spot coverage gaps and recommend improvements You'll Thrive Here If You: Have a minimum 1-3 years of experience in commercial insurance or account management High school diploma required; associate or bachelor's degree in business, finance, or a related field preferred Hold or are willing to obtain a Property & Casualty (P&C) license Bring strong knowledge of general liability, property, auto, workers' comp, and umbrella policies Excel at communication, multitasking, and building client relationships Are tech-savvy and comfortable using systems like Applied Epic, AMS360, or Vertafor Take pride in accuracy, problem-solving, and staying calm under pressure Powered by JazzHR QneGSvHoyZ

Join Horace Mann and Unlock Your Financial Potential Ready to take control of your financial future? At Horace Mann, we are here to support you in achieving your goals and making a meaningful difference in the lives of the educators who trust you. Join us and take the first step toward building a brighter, more prosperous future. If you're ready to take the next step toward realizing your financial goals, we invite you to join our team as an Exclusive Agent. With Horace Mann's expertise and your ambition, together, we can help you unlock your full potential. What We Offer: Competitive, performance-based [1099] compensation with an industry-leading 48-month incentive package Earning incentives tied to your activity and success during the first 48 months Quarterly production incentives for the first 48 months, rewarding consistent performance Dedicated Premier Service Representative to handle client service work, allowing you to focus on building your business Exclusive niche market designed to increase your opportunities for success Cutting-edge technology and ongoing training to support and grow your operations A comprehensive multiline product portfolio to meet a variety of client needs Market and relationship-building programs to help you establish and grow your network Your Path to Success: Several factors will contribute to your success in this role, including: A commitment to identifying and implementing solutions that help educators achieve affordable insurance solutions and financial security. A focus on achieving market access and building strong relationships The ability to confidently present products to both groups and individuals Active engagement in networking, community, and industry events A dedication to investing time and resources to ensure the long-term success of your business What We're Looking For: Strong interpersonal and business management skills to build and manage your agency 2-5 years of experience in the insurance and financial services industry (preferred) Resident State General Lines Insurance Licenses: Life and Health Insurance License Property and Casualty Insurance License Ability to obtain FINRA Series 6 & 63 licenses (if applicable in your region) #LI-CP1 #LI-AK1 #VIZI#

As a Customer Service Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills. What is exciting about this role and Plymouth Rock? This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive, fully paid training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Essential Functions & Responsibilities * Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat. * Making sure every customer interaction results in a great customer experience. * Develop and maintain strong knowledge of our revolutionary insurance product. * Accurately enter and update policy information into the various processing systems. * Build enduring relationships with agents, customers and team members. * Be willing to learn something new every day and apply it to future customer interactions. Qualifications and Education * Excellent oral and written communications skills * Bachelor's or Associate Degree preferred (or working towards a degree) * Ability to multitask and adapt to changes quickly * Capability to identify and address customer's needs to ensure an outstanding experience on every interaction * Capacity to work in a fast pace supporting the rapid growth of our customer base * Be a self-motivated individual to meet & exceed goals * Proficient in the use of Microsoft Office * Minimum of 1 year overall work experience preferred Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. Benefits & Perks: * Paid time off * Free onsite gym at our Boston location * Tuition reimbursement * Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision) * Robust health and wellness programs * Auto and home insurance discounts * Matching donation opportunities * Annual 401(k) employer contribution * Various Paid Family leave options including Paid Parental Leave * Resources to promote professional development * Convenient locations and pre-tax commuter benefits About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent". #LI-DNI

Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone. The Voice of the Customer Specialist is primarily responsible for handling escalated member concerns and complaints in a timely and professional manner, ensuring a positive outcome. This role involves researching and resolving escalated member interactions, complex issues, and/or complaints. The ideal candidate should have knowledge of medical and behavioral health. Additionally, the VoC Specialist must be skilled in managing member relationships to enhance loyalty and satisfaction. Key responsibilities for the role: Resolve member complaints and escalated issues, ensuring a satisfactory outcome. Document and track escalated issues, maintaining clear and comprehensive records from initiation to resolution. Manage casework queues in Customer Relationship Management tool (Microsoft Dynamics). Research account history, notes, treatment plans and settlement documents to identify escalation root cause and devise positive outcomes. Consult with various departments including Claims, Rx and Sales to gather information and coordinate efforts in devising effective solutions. Manage inbound call volume. Outreach to providers, pharmacies, and members to obtain additional information as needed. Develop and implement strategies to reduce the volume of escalated issues by identifying drivers, patterns, and trends. Demonstrate proficiency in problem-solving and thinking critically when it comes to resolving member complaints. Communicate effectively with members, internal teams, and management. Ability to explain coverage determinations. Identify and recommend ways in which our Member Care team can further build connections through empowerment and ownership. Ensure familiarity with the most up-to-date policies and procedures and recognize potential additions or modifications as needed. Share opportunities for learning and development on member issues and potential improvements based on trend analysis with management and other team members. Key skills/experience qualifications for the role: 3+ years' experience in an inbound/outbound call center environment, with a focus on complex or escalated call management. Passion for helping other people and finding the best possible resolutions for members. Excellent written and verbal communication skills. Experience working in Microsoft Office and CRM Systems, including Microsoft Dynamics or Salesforce. Ability to actively listen to members and think critically to identify solutions. History of success in tracking and managing multiple escalations, with providing follow up to members in a timely manner. Ability to work in a fast-paced and quickly evolving office environment. Healthcare experience with knowledge of claims processing is a plus. The estimated salary range for this position is $24.00 to $26.00/hr. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-BB1 #LI-Remote Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

Claims Customer Service - FNOL Technician Are you a smart, driven and customer-focused person looking for a rewarding full-time opportunity with great company and excellent employee benefits? If so, we are currently hiring a Claims Customer Service Representative to join our growing Personal Lines Auto team in our Farmington, CT office. The Claims Customer Service/FNOL (First Notice of Loss) Representative serves as the initial point of contact for reporting parties following an auto loss. This role involves managing a moderate volume of FNOL inquiries and creating new auto claims efficiently and accurately. The ideal candidate will excel in delivering exceptional customer service, ensuring a positive experience for all clients. No prior insurance experience in needed. Responsibilities * Actively listen to customers and engage with them positively, demonstrating empathy and understanding. * Confirm initial coverage details and provide clear, concise information to customers. * Accurately enter information into the FNOL system and set up claims for success. * Communicate effectively and promote our added value services, highlighting how they benefit the customer. * Transfer calls to appropriate claim representatives or supervisors when necessary, ensuring a seamless transition. * Maintain a high level of professionalism and courtesy in all interactions. * Able to provide administrative or clerical support within our claims systems. Qualifications * Associate or bachelor's Degree required * Prior customer service experience is preferred but not required. * Proficient computer skills: a typing test will be requested. * Excellent reading skills with the ability to follow a script but also think independently. * Strong ability to work effectively in a team environment. * Excellent written and verbal communication skills. * Flexibility with working hours as an hourly employee. * Demonstrated ability to handle stressful situations with patience and tact. * Commitment to continuous improvement and learning in customer service practices. Perks and Benefits * 4 weeks accrued paid time off + 9 paid national holidays per year. * Tuition Reimbursement. * Low cost and excellent coverage health insurance options (medical, dental, vision) * Robust health and wellness program and fitness reimbursements * Auto and home insurance discounts. * Matching gift opportunities. * Annual 401(k) Employer Contribution (up to 7.5% of your base salary). * Company sponsored social events. * Various Paid Family leave options including Paid Parental Leave. Salary Range - $42,000 a year - Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About Plymouth Rock The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent". #LI-RJ1

As a Customer Service Representative on our Customer Service team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you'll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills. What is exciting about this role and Plymouth Rock? This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Essential Responsibilities * Primary responsibility is to provide extraordinary service on all inquiries regarding our home insurance product. These inquiries can come via phone, email, text and chat * Making sure every customer interaction results in a great customer experience. * Develop and maintain strong knowledge of our revolutionary insurance product * Accurately enter and update policy information into the various processing systems * Build enduring relationships with agents, customers and team members * Be willing to learn something new every day and apply it to future customer interactions Qualifications and Education * Excellent oral and written communications skills * Ability to multitask and adapt to changes quickly * Capability to identify and address customer's needs to ensure an outstanding experience on every interaction * Capacity to work in a fast pace supporting the rapid growth of our customer base * Be a self-motivated individual to meet & exceed goals * Proficient in the use of Microsoft Office * Minimum of 1 year overall work experience preferred * Have obtained or are working towards a college degree Perks & Benefits * 4 weeks accrued paid time off + 9 paid national holidays per year * Free onsite gym at our Boston Location * Tuition Reimbursement * Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) * Robust health and wellness program and fitness reimbursements * Auto and home insurance discounts * Matching gift opportunities * Annual 401(k) Employer Contribution (up to 7.5% of your base salary) * Various Paid Family leave options including Paid Parental Leave * Resources to promote Professional Development (LinkedIn Learning and licensure assistance) * Convenient location directly across from South Station and Pre-Tax Commuter Benefits Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent". #LI-JS1

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Annual Salary The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Plymouth Rock is looking for energetic, driven entry-level candidates to work in their Claims Department. The primary responsibility of this role is to handle property and casualty claims. Working in our downtown Boston location (across the street from South Station), Claims Representatives investigate, evaluate and create a disposition of the first and third party auto property damage claims. Plymouth Rock offers competitive salaries and top notch benefits including dental and vision insurance as well as a 401k company match. We have a Boston Sports Club in our building and also offer extensive training to start help jumpstart your career. Job Description In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders. The Representative will develop and maintain agency relationships to drive sales, service and underwriting execution in support of PRAC MA, PRAC CT and MWAC products. Responsibilities: Primarily responsible to provide extraordinary service to our policy holders and agents. Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required. Process policy endorsements accurately and within a timely fashion in accordance with established company procedures. Provide training to our independent agency force in support of our products and services. Achieve and maintain department productivity, Customer Experience and time service standards. Support MA, CT, and MWAC inquiries making sure to find the “Yes “opportunity with each customer interaction. Complete all assigned project work qualitatively and in a timely manner. Capable of working independently with minimal supervision. Set a professional example in both approach and work ethic. Knowledge, Skills, and Abilities Required: Customer centric focus. Sound problem resolution and analytical skills. Excellent oral and written communications skills. Excellent organizational skills and the ability to work in a fast past environment. Ability to multitask. Sound knowledge of Microsoft Office. Ability to work with attention to detail. Knowledge of auto insurance contracts preferred. MA Property and Casualty License preferred. Qualifications Education & Experience: Bachelor's degree required Minimum of 1 year of overall work experience. Personal Lines Auto (MA, NH, and CT) preferred. Additional Information All your information will be kept confidential according to EEO guidelines.

Plymouth Rock is looking for energetic, driven entry-level candidates to work in their Claims Department. The primary responsibility of this role is to handle property and casualty claims. Working in our downtown Boston location (across the street from South Station), Claims Representatives investigate, evaluate and create a disposition of the first and third party auto property damage claims. Plymouth Rock offers competitive salaries and top notch benefits including dental and vision insurance as well as a 401k company match. We have a Boston Sports Club in our building and also offer extensive training to start help jumpstart your career. Job Description In this position, the Customer Service Representative will be a highly motivated individual responsible for delivering superior service experiences to our independent agents and policyholders. The Representative will develop and maintain agency relationships to drive sales, service and underwriting execution in support of PRAC MA, PRAC CT and MWAC products. Responsibilities: Primarily responsible to provide extraordinary service to our policy holders and agents. Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required. Process policy endorsements accurately and within a timely fashion in accordance with established company procedures. Provide training to our independent agency force in support of our products and services. Achieve and maintain department productivity, Customer Experience and time service standards. Support MA, CT, and MWAC inquiries making sure to find the “Yes “opportunity with each customer interaction. Complete all assigned project work qualitatively and in a timely manner. Capable of working independently with minimal supervision. Set a professional example in both approach and work ethic. Knowledge, Skills, and Abilities Required: Customer centric focus. Sound problem resolution and analytical skills. Excellent oral and written communications skills. Excellent organizational skills and the ability to work in a fast past environment. Ability to multitask. Sound knowledge of Microsoft Office. Ability to work with attention to detail. Knowledge of auto insurance contracts preferred. MA Property and Casualty License preferred. Qualifications Education & Experience: Bachelor's degree required Minimum of 1 year of overall work experience. Personal Lines Auto (MA, NH, and CT) preferred. Additional Information All your information will be kept confidential according to EEO guidelines.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Annual Salary The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position.