Service Manager jobs at Arrow Electronics

Join Amazon in revolutionizing the future of global E-commerce. We're seeking a Sr. Manager to envision, and lead a team to design the next generation of Cross-border listing and compliance experience, and help millions of customers worldwide discover and purchase international products on Amazon. In this role, you'll spearhead the development of innovative solutions that seamlessly help sellers/vendors with listing and selling their products worldwide. As a manager, you'll lead a team dedicated to creating and implementing cross-border products and features, including Haul International and WW Path to Compliance. If you're a self-motivated product management professional with a passion for solving global commerce challenges, we want to hear from you. Key job responsibilities Identifying international challenges for all aspects of Amazon's XB business, * Lead and own the product and tech roadmap to improve XB selection Compliance * Think big and invent new ways to unlock XB selection for sellers * Working with 3P compliance partners to develop solutions to simplify seller friction * Mining and analyzing data for metrics and decision support * Driving results by exercising judgment using available information Hiring and developing the team will also be a key area of focus in the first 12 months A day in the life The ideal candidate is a collaborative leader who excels at partnering with engineering teams to build and iterate products effectively. You'll need strong communication skills to engage with senior leadership across business and technical domains. Working across multiple time zones, you'll drive global product strategy while developing automated solutions for complex international challenges. BASIC QUALIFICATIONS- 6+ years of team management experience - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - 5+ years of product or program management, product marketing, business development or technology experience PREFERRED QUALIFICATIONS- 8+ years of product or program management, product marketing, business development or technology experience - MBA - Past experience working with or developing products for product/trade/safety compliance. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings. BASIC QUALIFICATIONS- 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience - Experience managing a team of 2+ salaried employees and 70+ indirect employees - Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma. - Demonstrated problem solving skills and analytical skills - Excellent customer service skills, communication skills and interpersonal skills - Track record of meeting or exceeding department performance goals - A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. - Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key job responsibilities * Support, mentor, and motivate your hourly workforce * Manage safety, quality, productivity, and customer delivery promises * Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives * Lift up to 49 pounds and frequently push, pull, squat, bend, and reach * Stand/walk for up to 12 hours during shifts * Work in an environment where the noise level varies and can be loud * Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) * Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business' current openings. BASIC QUALIFICATIONS- 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience - Experience managing a team of 20+ employees - Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) - Excellent customer service, communication, and interpersonal skills - A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. - Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,000/year in our lowest geographic market up to $100,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Would you like to be part of a team that is redefining the IT industry for the Federal market? Amazon Web Services (AWS) is leading the next paradigm shift in computing, and the AWS Government Regions team is seeking an experienced Senior Technical Business Development Manager to develop and lead go-to-market strategies for HPC/Accelerated Compute solutions in the federal and regulated industry space. In this role, you will focus on identifying and developing business development and growth strategies that address critical HPC requirements for AWS Government Regions customers, while building and executing campaigns that drive out-year growth. The ideal candidate will possess deep understanding of cloud computing and HPC architectures and operations (on-prem and/or cloud); demonstrated experience executing HPC campaigns in the US federal market (on-prem and/or cloud); and proven success influencing product management and introducing new products into federal and regulated markets. Knowlege/experience with controlled unclassified and classified cloud computing infrastructure and applicable compliance and security requirements preferred. You will be responsible for developing partnership and deal strategies, managing strategic customer relationships, and driving top-line revenue growth for the federal HPC business. Success in this role requires the ability to think strategically about business, product, and technical challenges, while effectively working with cross-functional teams and driving performance goals. Candidates must be able to craft compelling value propositions, develop business case/financial proposals, and influence technical decisions at senior and executive levels. Key job responsibilities As a Sr. Technical Business Development Manager, HPC/Advanced Computing, you will: • Research, identify and develop strategies to expand business in HPC for federal and regulated industry customers in AWS regions, with particular emphasis on AWS Government Regions adoption; including creation of new capabilities and solution sets to meet customer requirements and address emerging trends. • Work with cross functional teams (sales, solutions architecture, product engineering, etc.) to validate customer requirements, perform feasibility studies and proofs of concept, and define and drive pathways to production adoption. • Identify specific customer segments, industry verticals and partner markets to approach with targeted value propositions and business case proposals for HPC in AWS Government Regions. Work with the AWS capture, sales and partner development teams to build and qualify pipeline and support partner/customer engagement through the entire sales and business development cycle. • Research and develop business cases to support detailed product feature requests for federal and regulated industry HPC use cases and workload classes. • Define, develop and manage HPC-focused AWS programs and initiatives tailored to US Federal and regulated industry customers. • Collect, create, and manage the creation of sales and marketing collateral to facilitate the business development process. • Monitor customer onboarding and adoption; develop approaches to increase adoption, revenue growth rates and workload retention rates for HPC workloads in AWS Government Regions. This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance. BASIC QUALIFICATIONS- Bachelor's degree - Experience developing strategies that influence leadership decisions at the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience explaining complex technical concepts to various business and technical audiences - Experience in ownership of projects and communicating timelines and executing independently - 7+ years of a combination of architect/operator, business development, sales, and/or product management experience in HPC, specifically for solutions targeted to Defense and National Security and US federal government use (US federal agencies, Defense Industrial Base, federal system integrator, HPC OEM or enterprise software development industry) - Strong presentation, verbal communication, written skills and the ability to articulate complex concepts to cross functional audience PREFERRED QUALIFICATIONS- MBA - Strong technical competency in the areas of cloud computing, web services and enterprise software. - Strong organizational skills and attention-to-detail along with the ability to multi-task and prioritize well in a fast paced, dynamic work environment. - Strong analytical orientation; comfort using databases/analytical tools and making data-based decisions - Experience with compliance/security regimes germane to Defense and National Security and the broader US Federal market (e.g. DoD SRG, ICD503, NIST, CMMC, ITAR, DFARS, FedRAMP, FIPS). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about joining a dynamic AWS team that drives sales excellence through strategic sales compensation programs? The Sales Planning and Compensation team delivers comprehensive sales compensation design, policy, tooling, and enablement for the AWS sales organization worldwide. We are seeking an experienced Sales Enablement Manager with a proven track record of designing and delivering compelling content for global seller audiences. This role will be responsible for creating high-impact enablement materials that help sellers understand their sales compensation plans and align their activities with AWS's go-to-market strategy. This role will collaborate closely with design and policy teams to create clear, engaging content that helps sellers understand their sales compensation plans and how they align with AWS's business priorities. You will be instrumental in ensuring sales professionals have a thorough understanding of their sales compensation structure and how it rewards their contributions to business objectives. The ideal candidate combines excellent communication skills with strong program management capabilities and the ability to effectively communicate sales compensation concepts to diverse sales audiences, ensuring clarity and comprehension across all levels of the organization. Key job responsibilities • Create and deliver effective content, including PowerPoint presentations, reference guides, video assets, graphics, and e-learning courses • Develop and maintain comprehensive enablement calendars aligned with compensation plan launches and updates • Partner with sales compensation design and policy teams to ensure accurate representation of plan details • Collaborate with stakeholders to create cohesive enablement strategies that support successful plan communication and rollout • Manage end-to-end content development for new sales compensation plan launches, ensuring accuracy, clarity, and compliance with program standards • Monitor and analyze content effectiveness metrics, continuously optimizing approaches to maximize impact • Navigate a fast-paced environment while maintaining high standards of quality and accuracy A day in the life In this role, you will be responsible for developing and managing content and communications initiatives for Sales Planning and Compensation. This includes creating PowerPoint presentations, messaging for presentations, managing communications outputs, and coordinating with program teams. About the team The Sales Planning and Compensation (SPC) team delivers global policy, program management, training & enablement, and customer support services to activate the AWS GTM strategy through sales compensation design, construction of the “annual plan”, and in-year adjustments. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. BASIC QUALIFICATIONS- Experience working in or supporting sales - 5+ years as a learning experience designer, communications lead, or content strategist - 3+ years' experience creating digital and multimedia content - Experience with web publishing and content creation and management systems - Strong analytical, problem-solving, and critical-thinking skills PREFERRED QUALIFICATIONS- Experience working within a high-growth, technology company - 5+ years supporting Sales, Sales Operations, or Sales Compensation topics - Strong project management skills and experience - Ability to prioritize, manage and complete multiple projects with tight deadlines, multiple stakeholders, and minimal oversight Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,600/year in our lowest geographic market up to $219,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Req number: R6602 Employment type: Full time Worksite flexibility: OnsiteWho we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Director of Donor Services, you will secure private financial contributions and communicate with a variety of donors. This position requires up to 20% travel. Job Description We are seeking a Director of Donor Services for our client, a well-respected and nationally recognized not-for-profit corporation that conducts scholarship programs. This is a direct hire position and is full-time, onsite in Evanston, Illinois. Our client is seeking a professional who will report directly to the Executive Director of Scholar and Donor Services. This individual will help manage the corporation's efforts to secure private financial contributions and will serve as the secondary department leadership role in conducting an inaugural multi-million-dollar fundraising campaign. As part of a small team that covers the entire United States, this individual will be expected to travel approximately 20% of the year and must be comfortable communicating with a variety of contacts including Scholars and corporate and foundation executives. This individual must have a strong work ethic, solid communication skills (both oral and written), and be self-motivated, well-organized, and work well both independently and with others in teams. The ideal candidate should have at least three years of practical related development experience including supervising a team and oversight of an overall fundraising function. Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. What You'll Do Work with internal staff and corporate leadership to complete a major inaugural fundraising campaign Initiate dialogue and cultivate ongoing interactions with potential donors Educate potential donors about the corporation's mission and cultivate requests for financial support to grow and expand the corporation's mission Identify and research potential donors from an extensive prospect pool Assist with internal analysis and report to the Executive Director of Scholar and Donor Services concerning developments regarding fundraising activities and campaign status Work directly with other internal departments to enhance prospecting efforts Extensive use of a customized database in addition to standard PC applications Recommend and help implement procedural improvements/efficiencies Perform general administrative duties, including data input, correspondence, proofing documents, etc. Various other duties as assigned by the Executive Director of Scholar and Donor Services, President, other officers, and upper management of the corporation What You'll Need Required: Bachelor's degree, required Experience managing a portfolio of 75-100 donors Solicitation of gifts of $25,000 and above Team management and supervision experience including writing annual performance reviews, performance management, etc. Must have excellent written and verbal communication skills Must have strong project management and organizational skills Must have familiarity with philanthropic and fundraising best practices Must be a collaborative team player who enjoys working with others Thorough knowledge and experience working with Word, Excel, and Adobe Acrobat required Experience with Customer Relationship Management (CRM) software - specifically, Salesforce Nonprofit Success Pack (NPSP) is highly preferred Strong awareness of corporate, private foundation, and collegiate sectors; marketing oriented; professional in demeanor and presentation; commitment to academic excellence; business-like communicator familiar with structured environments and deadlines; ability to effectively present ideas in detail at the boardroom level; strong commitment to the highest ethical business practices Preferred: Advanced degrees/certifications preferred Physical Requirements Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Ability to travel up to 20% Our client provides excellent benefits including a corporate-sponsored health care plan, Paid Time Off (PTO), flexible spending accounts (health care, dependent care and transportation), and a very lucrative retirement plan. #LI-JH1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $90,000 - $115,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

At Amphenol Custom Cable we are seeking an experienced Lead Technician to oversee and execute the installation, termination, testing, and troubleshooting of low-voltage systems - including structured cabling, security, and related systems. As a Lead Technician, you will guide installers and helpers on-site, ensuring every project meets our high standards for quality and safety. This role requires strong technical ability, leadership, and problem-solving skills, as well as the independence to handle complex installations with minimal supervision. Key Responsibilities Lead and monitor installation crews and technicians on job sites. Train and mentor team members on best practices, safety protocols, and quality standards. Install, terminate, and test low voltage cabling (Cat5e, Cat6, and fiber optic). Perform system troubleshooting, diagnostics, and repairs. Collaborate with project managers to clarify requirements and resolve technical issues. Complete project documentation, timecards, and reports per company procedures. Maintain proper use and care of company tools, vehicles, and assets. Maintain vendor certifications. Ensure worksites are safe, organized, and meet company and customer standards. Qualifications 5+ years of experience in low-voltage installation. 2+ years in a lead or supervisory role. Proficiency in copper and fiber optic cable installation and termination (Cat5e, Cat6, SC, ST, LC). Ability to read and interpret wiring diagrams and installation instructions. Experience with telecommunication room build-outs (racks, ladder racks, wire management, backboards). Understanding of industry standards and testing requirements for various cable categories. Strong communication, leadership, and organizational skills. Education & Requirements High school diploma or GED required; BICSI certification a plus. Valid driver's license with a clean driving record. Ability to lift up to 50 lbs. and work on ladders or lifts as needed. At Amphenol Custom Cable, you will work with a skilled team committed to delivering top-quality solutions in telecommunications infrastructure. If you are a hands-on leader ready to take your technical expertise to the next level, we'd love to hear from you.

At Amphenol Custom Cable we are seeking an experienced Lead Technician to oversee and execute the installation, termination, testing, and troubleshooting of low-voltage systems - including structured cabling, security, and related systems. As a Lead Technician, you will guide installers and helpers on-site, ensuring every project meets our high standards for quality and safety. This role requires strong technical ability, leadership, and problem-solving skills, as well as the independence to handle complex installations with minimal supervision. Key Responsibilities Lead and monitor installation crews and technicians on job sites. Train and mentor team members on best practices, safety protocols, and quality standards. Install, terminate, and test low voltage cabling (Cat5e, Cat6, and fiber optic). Perform system troubleshooting, diagnostics, and repairs. Collaborate with project managers to clarify requirements and resolve technical issues. Complete project documentation, timecards, and reports per company procedures. Maintain proper use and care of company tools, vehicles, and assets. Maintain vendor certifications. Ensure worksites are safe, organized, and meet company and customer standards. Qualifications 5+ years of experience in low-voltage installation. 2+ years in a lead or supervisory role. Proficiency in copper and fiber optic cable installation and termination (Cat5e, Cat6, SC, ST, LC). Ability to read and interpret wiring diagrams and installation instructions. Experience with telecommunication room build-outs (racks, ladder racks, wire management, backboards). Understanding of industry standards and testing requirements for various cable categories. Strong communication, leadership, and organizational skills. Education & Requirements High school diploma or GED required; BICSI certification a plus. Valid driver's license with a clean driving record. Ability to lift up to 50 lbs. and work on ladders or lifts as needed. At Amphenol Custom Cable, you will work with a skilled team committed to delivering top-quality solutions in telecommunications infrastructure. If you are a hands-on leader ready to take your technical expertise to the next level, we'd love to hear from you.

About Us The Nu-Age Group, a nationally recognized Managed Services Provider with 28+ years of excellence, is seeking a highly skilled Service Desk Manager to lead our Service Desk operations. This role is responsible for delivering world-class support, driving best-in-class service delivery practices, maintaining accountability across the team, and ensuring our clients experience exceptional responsiveness, communication, and technical resolution. The ideal candidate brings strong leadership, deep MSP operational knowledge, and expert-level understanding of ConnectWise, RMM technologies, and metrics-driven management Role The Service Desk Manager will oversee the daily operations of Nu-Age's Service Desk team, ensuring timely, high-quality technical support for clients across multiple industries. This role is responsible for managing Service Level Agreements (SLAs), optimizing incident response, mentoring technicians, and continuously improving service delivery through process refinement and data-driven performance insights. The ideal candidate is based in the Tri-State area (NY, NJ, CT), a hands-on leader with strong communication skills, a passion for customer satisfaction, and is experienced in a Managed Services Provider (MSP) environment. This role will serve as the client facing and the primary point of contact when clients are seeking assistance and will act as a liaison between client and Nu-Age. The position requires strong technical troubleshooting abilities, excellent communication, organization, interpersonal skills, and a proactive, service-oriented approach to supporting daily IT needs. The role is a full-time, six-month contract. The position has for career growth for the candidate who delivers success in the role. Responsibilities Leadership & Team Management Lead, mentor, and develop Level 1-3 technicians and dispatchers to uphold Nu-Age's customer service and technical excellence standards. Foster a culture of continuous improvement, accountability, and proactive problem-solving. Provide coaching, performance evaluations, and professional development plans. Oversee scheduling, workload distribution, and escalation processes. Service Desk Operations Own daily Service Desk operations ensuring SLAs, KPIs, and client expectations are consistently met or exceeded. Oversee ticket flow, dispatch, prioritization, and escalation using MSP best practices. Ensure adherence to HDI (Help Desk Institute) standards and ITIL-aligned processes. Participate in client meetings as a service delivery leader and subject-matter expert. ConnectWise & MSP Tooling Expertise Manage and optimize ConnectWise Manage and ConnectWise Automate (RMM) environments. Maintain and enhance monitoring, alerting, patching, scripting, and automation standards. Ensure documentation accuracy within ConnectWise, IT Glue, and operational platforms. Develop and maintain BrightGauge dashboards and metric visualizations. Metrics & Performance Management Build and track KPIs including SLA compliance, CSAT, First Response, MTTR, backlog, and ticket hygiene. Conduct weekly, monthly, and quarterly performance reviews using analytics-driven insights. Identify trends, recurring issues, and opportunities for automation and process improvement. Client Experience & Communication Serve as an escalation point for clients with a calm, clear, and professional communication style. Ensure consistent, timely, and high-quality client updates on requests and incidents. Collaborate with vCISO, Professional Services, and Account Management teams to support client success. Technical Expertise Required: · Strong proficiency with ConnectWise Manage, ConnectWise Automate (RMM), and industry-standard MSP tools. · Strong knowledge of Microsoft technologies: o Windows Server o Active Directory / Azure AD o M365 administration o Endpoint management · Solid understanding of MSP-based ticketing, monitoring, automation, and escalation workflows. · Experience with BrightGauge reporting and dashboard creation. · Understanding of networking fundamentals, system monitoring, patch management, and endpoint security tools. · VMware administration experience · Cisco networking experience (switches, firewalls, Meraki preferred) · ITIL or HDI certification (or equivalent) · Experience working in a fast-paced MSP environment Qualifications: • 5+ years of Service Desk or IT operations experience within an MSP environment. • 2+ years of leadership or supervisory experience. • Proven track record of operational excellence and team performance improvement. • Strong written and verbal communication skills with a customer-focused mindset. • Ability to manage multiple priorities and perform effectively under pressure. Compensation and Benefits • 1099 Consultant - Full Time On-Site • Hourly Rate-$35.00 paid bi-weekly • Candidate will be on a probationary period of approximately six (6) months • Monday through Friday • Candidate will not be entitled to any other company benefits IE-health insurance, 401k, etc. Our Vision Partnership - We believe in the power of long-lasting partnerships, providing our clients with high-quality service and sustainable solutions which help them achieve their objectives. Accountability -We obtain superior results by challenging and proving ourselves every day to deliver on our promise of exceeding the client's high expectations. Integrity - A commitment to honesty, fairness, and trust worthiness. Empowerment - A team that carries out the values and vision of NAG with the authority to be decisive. Thoughtful creativity - Continually examine our people, processes, and technology to provide unique, creative, and efficient solutions that meet evolving challenges. Transparent Communication - A consistent willingness to engage in tough conversations with subordinates, peers, customers, vendors, and business partners through openness and respect. Teamwork - Strive for a sense of comradery while working together to achieve common goals of the team, clients, and NAG. The Nu-Age Group is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Role: Technology Delivery Manager Primary skillset: o Very Strong communication skills, essential for stakeholder management o Project and Program Management o Experience to manage all 3 areas - Ops/BAU/AppDev (which includes Risk vulnerabilities, Risk Controls etc.) o Mandatory - Salesforce Experienced (any salesforce certification would be a plus) o People Management skilled

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland's driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit ***************** for more details. Role: Service Delivery Manager - Network Infrastructure ➡️ 3 days work from Office Office Location: 2300 Lakeview Parkway, Alpharetta, GA - 30009 Job Description Role Summary: The SDM - Network Infrastructure is responsible for end-to-end delivery management of large-scale network infrastructure programs, encompassing service operations, financial governance, and client relationship management. This role ensures operational excellence, contractual compliance, and strategic alignment with customer business objectives. Key Responsibilities: Client Engagement & Program Management: · Regularly connect with client stakeholders to review service performance and drive agreed outcomes to internal visibility and client closure. · Lead the planning, execution, and governance of complex network infrastructure programs (LAN/WAN, SD-WAN, Wireless, Data Center, Cloud Connectivity, etc.). · Oversee multi-tower service delivery (Network Operations, Service Desk, Field Support, etc.) to meet SLAs and KPIs. · Drive transformation and continuous improvement initiatives across service operations. · Coordinate cross-functional teams, vendors, and service partners to ensure seamless execution. · Act as the primary point of contact for client executives and stakeholders. · Lead service review meetings, QBRs, and executive reporting sessions. · Translate client business objectives into actionable technology and service delivery goals. · Ensure transparent communication, trust, and long-term partnership with clients. Escalation Handling: · Lead the resolution of client escalations with speed, transparency, and accountability. · Coordinate with internal teams to investigate root causes and implement corrective actions. · Communicate effectively with clients during high-impact incidents, ensuring timely updates and resolution. Service Performance & Operations: · Govern incident, problem, and change management in line with ITIL v4 principles. · Drive operational excellence through proactive monitoring, root cause analysis, and service automation. · Define and track operational KPIs - availability, performance, MTTR, customer satisfaction, etc. · Support operational readiness for new services, transitions, and migrations. Governance & Reporting: · Conduct regular service reviews with clients, presenting performance metrics, risks, and improvement plans. · Prepare executive-level reports and dashboards for internal and client stakeholders. Program Financials: · Own program P&L, ensuring cost control, margin improvement, and forecast accuracy. · Develop and track budgets, financial models, and billing/revenue schedules. · Monitor resource utilization and optimize financial performance across service lines. · Support contract renewals, change orders, and commercial negotiations. Leadership & Team Development: · Lead and mentor project and service delivery teams, fostering accountability and ownership. · Promote a culture of collaboration, agility, and customer centricity. · Partner with internal leadership to align on delivery priorities and strategic initiatives. Skills & Qualifications: · Bachelor's degree in engineering, Computer Science, or related field (Master's preferred). · 10+ years of experience in IT infrastructure delivery or program management, with strong exposure to network technologies. · Proven experience in client-facing roles within IT service delivery or managed services. · Strong escalation management and conflict resolution skills. · Excellent communication, stakeholder management, and leadership capabilities. · Familiarity with ITIL framework; certifications like ITIL, PMP, or Six Sigma are a plus. · Knowledge of Network and Compute technologies will be an added advantage. · Bachelor's degree in IT, Business, or related field. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence. Key Responsibilities Oversee daily support operations, ensuring service levels and customer expectations are consistently met. Monitor KPIs such as response time, resolution time, backlog, and CSAT; act on trends and exceptions. Develop, document, and enforce standard operating procedures (SOPs) and escalation paths. Partner with the Project Manager to implement process improvements and automation initiatives. Collaborate with the Account Managers to address customer feedback and strengthen service performance. Coach and develop team leads and senior support staff to improve productivity and service quality. Conduct service reviews and performance reporting for leadership and key customers. Qualifications Bachelor's degree or equivalent experience. 5+ years of experience in customer support/service delivery, including 2+ years in a leadership capacity. Strong grasp of service management frameworks (ITIL, Lean, etc.). Proven track record in driving process improvement and operational excellence. Excellent analytical, coaching, and communication skills. Proficiency with service management tools (Zendesk, ServiceNow, or equivalent).

Immediate need for a talented Business Operations Manager. This is a 08 months Contract opportunity with long-term potential and is located in San Diego, CA(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-93143 Pay Range: $80 - $88 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Develop and implement a strategic financial program in partnership with Finance to manage investment processes across VEP Engineering, including investment reviews, forecasting, and ad hoc funding needs. Lead executive communication efforts by delivering clear, concise updates on financial insights, organizational priorities, and key operational outcomes in collaboration with Finance and Operations leadership. Partner closely with leadership teams to align headcount plans, hiring strategies, and both annual and in-year planning activities. Establish a consistent operating cadence with Finance to proactively address financial requirements, identify risks and opportunities, and drive effective mitigation strategies. Build and maintain strong relationships with cross-functional stakeholders to ensure alignment, transparency, and cohesive communication around financial strategy. Produce reports and executive-ready presentations that deliver insights, recommendations, and data-driven guidance to senior leadership. Adjust strategies and processes in response to evolving priorities, ensuring flexibility and agility in financial decision-making. Anticipate and navigate resistance or setbacks independently; foster collaboration during conflict by aligning on shared goals, finding common ground, and promoting understanding of diverse viewpoints before driving toward resolution. Key Requirements and Technology Experience: Extensive program management leadership experience, including 8 years planning and executing medium to large-scale programs or multiple concurrent initiatives Bachelor's degree in engineering, Finance, Statistics, Operations Research, Mathematics, Computer Science, or another quantitative field, or equivalent professional experience. Proven expertise in headcount management, budget planning, financial forecasting, and operational alignment. Strong leadership presence with the ability to influence and collaborate effectively across all levels of the organization. Excellent organizational, coordination, and multitasking skills, with a track record of delivering results in fast-paced, dynamic environments. Solid understanding of financial systems, processes, and operational frameworks. Demonstrated passion for driving outcomes through cross-functional collaboration and teamwork. Financial & Operational Management Expertise in financial planning, budgeting, forecasting, and investment review processes. Strong understanding of financial systems, headcount planning, hiring alignment, and site strategy. Program & Cross-Functional Leadership 8 years of program management experience leading medium-to-large initiatives. Ability to drive executive-level communication and influence senior leadership. Experience establishing operational cadences, managing shifting priorities, and driving alignment across engineering, finance, and HR teams. Strategic Planning & Decision Support Ability to translate organizational priorities into financial and operational strategies. Skilled in generating insights, reporting, and presentations to support data-driven decision making. Collaboration & Stakeholder Management Strong partnership skills across Finance, HR, PMO, Engineering, and Operations. Ability to navigate resistance, resolve conflicts, and build consensus across diverse teams. Process & Execution Excellence Strong organizational skills, with the ability to multitask and operate effectively in fast-paced environments. Ability to anticipate risks, identify opportunities, and drive mitigation plans proactively. Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 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🚀 Now Hiring: National Import Manager - Customs Brokerage Are you a licensed Customs Broker who loves leading teams, navigating complex regulations, and building strong client relationships? We're looking for a strategic, people-focused leader to oversee our national customs brokerage operations and help shape the future of our import/export programs. 🌍 What You'll Do Lead and mentor a talented team of brokers, entry writers, and compliance pros Drive strategy to improve efficiency, accuracy, and overall performance Ensure full compliance with CBP and PGA regulations Oversee timely, accurate processing of all import/export entries Implement technology and process improvements that streamline workflows Serve as a trusted partner to clients, offering guidance on trade compliance Support business development efforts and help grow brokerage services ✨ What You Bring U.S. Customs Broker License (required) 10+ years in customs brokerage or import/export compliance 5+ years in a senior leadership role Strong understanding of HTS classification, valuation, and regulatory requirements Experience with ACE, ABI, and brokerage platforms like CargoWise or Descartes A collaborative, solutions-oriented leadership style 📈 What Success Looks Like Strong compliance and audit performance Fast entry processing and smooth clearances Satisfied, long-term client relationships A high-performing, well-trained team Growth in revenue and operational efficiency 💼 Why Join Us? Competitive compensation Comprehensive benefits Professional development + continuing education support A chance to lead at a national scale and make a real impact

Zensar technologies, US is looking for high caliber Infrastructure Architect cum Service delivery manager for our client based out in Redwood City CA. This job requires Technical expertise to lead High complex Infrastructure cloud Project and also to manage the stakeholder Location of work- Redwood City CA Onsite role Open for both Fulltime and Contract Experience: Extensive experience (typically 15+ years) in IT, including significant experience in both enterprise architecture and IT service management leadership roles Overall accountability for end-to-end service delivery, client relationship management, and governance. Client satisfaction. Lead client governance meetings (weekly, monthly, quarterly) and represent all delivery towers. Manage stakeholder communication, escalation management, and issue resolution. Work with offshore, nearshore, and onshore teams to ensure unified delivery. Transformation initiatives. Drive strategic initiatives (automation, Roadmap). Technical expertise Must have skills Enterprise architect with capability across Infra, Cloud and Networks. Core understanding of Security concepts. Ability to decode enterprise architecture for apps. (with appropriate conversations) Communication and people management skills. Extensive experience in manage Complex Cloud Infrastructure project Proficiency in enterprise architecture frameworks and modeling tools Good to have: Background in Security with Okta, PIM/ PAM and Enterprise security. Strong experience in Enterprise apps architecture creation, modelling and deployment. Certifications (Preferred): Relevant certifications such as TOGAF (The Open Group Architecture Framework), ITIL (Information Technology Infrastructure Library), PMP, or cloud platform certifications (AWS Certified Solutions Architect, Azure Expert).

Job Title: Operations Manager - Process Automation Reports to: Sr. Director, Operational Excellence FLSA Status: Exempt Employment Status: Full-time regular About Our Organization RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space. We have quickly become an industry leader with a valuable service portfolio that addresses common patient access barriers, leading to better treatment outcomes and improved quality of life. Here at RIS Rx, we invite our teammates and partners to “Rise Up” with us to bring accessible healthcare to everyone. Job Summary We are growing exponentially so we need to build products that scale. This Operations Manager will pave the way for our PMs and engineers by partnering with operators to measure performance, identify high ROI problems, prototype with low-code and GenAI solutions, and implement systems that pull the solution and operations towards the goal. The ideal candidate is a structured problem solver with an eye for detail, a track record of rolling up their sleeves to experience the problem, and excellent communication skills. Duties and Responsibilities • Define KPIs and build dashboards to measure performance and support proactive decision-making. • Identify, structure, and prioritize problems that affect our KPIs. Use frameworks and data to brainstorm options. Facilitate tradeoff conversations with leadership to align on a recommendation. • Create project plans, generate cross-functional buy-in, and project manage a team to meet deliverables. • Build low-code solutions and otherwise prototype products. Use these prototypes to clarify product requirements for PMs and engineers. • Implement processes and systems to reduce chaos and pull operations towards KPIs. • Be a thought partner to our operations, product, and engineering leaders. Qualifications Education/Experience • Bachelor's degree, ideally in a quantitative field like engineering, science, or mathematics. • 5+ years of experience in a role that requires highly structured problem solving like engineering, consulting, finance, and supply chain management. • Experience operating, building, or otherwise getting your hands dirty to solve the problem. Skills • Strong analytical problem solving and structured thinking. Able to translate ambiguity into repeatable and scalable systems. • Thorough and detail oriented. • Action-oriented and not afraid of solving a problem you've never seen before. A self-starter and go-getter. • Comfortable building models in Excel or writing scripts in Python. Bonus points if you've built solutions with GenAI tools. • Excellent communication skills and an ability to tailor your message to the audience. • Collaborative and teammate-lifting mindset.

General Manager - Air Freight Import & E-commerce Logistics A fast-growing international logistics company specializing in air freight import and cross-border e-commerce parcels. We handle both traditional B2B cargo and high-volume parcel shipments from Asia to the U.S., covering air transport, customs clearance, LAX terminal pickup, warehouse breakdown, sorting, and last-mile distribution. Key Responsibilities • Oversee all Los Angeles operations: air import, customs clearance, LAX terminal pickup, warehouse breakdown, and distribution. • Manage both bulk cargo and small parcel business lines. • Lead cooperation with airlines, terminals, customs brokers, and trucking partners. • Supervise warehouse operations including ULD breakdown, sorting, palletizing, and dispatching. • Implement cost control, efficiency optimization, and compliance processes. • Build and manage local teams (operations, customs, warehouse, admin). Qualifications • 5+ years of air import logistics or cross-border e-commerce experience. • In-depth understanding of customs clearance, LAX cargo terminal operations, and warehouse breakdown procedures. • Proven experience in team management and cross-department coordination. • Strong communication and problem-solving skills; bilingual English/Chinese preferred to work with the cross-border team. • Resources in LAX terminals, customs brokers, or trucking are a plus.

Reports to Executive Management Full-time Salaried Management Buffalo, NY RCM Thermal Kinetics, a division of RCM Technologies, provides process development, engineering, and supply of technologies and equipment for distillation, evaporation, molecular sieve adsorption, scrubbers, and a wide range of separations technologies. Thermal Kinetics supports multiple industries including renewable energy and chemicals extending through detailed design through commissioning, and startup of process plants, delivering both modular shop-built and field-installed systems. RCM contracts with suppliers and outsources its equipment fabrications to capable shops in various geographies. RCM is seeking to hire an experienced General Manager and Principal Engineer to lead its team in Amherst, NY. RCM Technologies acquired the Thermal Kinetics Engineering company in 2018 to expand its process and industrial engineering capabilities, particularly through technology, patents, and intellectual property. This position requires managing the existing OEM-driven business and transforming a mostly chemical process focused group into a full-service engineering firm. Current core capabilities stem from a portfolio of patents commercialized in the fuel ethanol and renewable energy industries. Core capabilities encompass most of the common separations unit operations as listed previously plus work in crystallization and a few chemical reaction systems. Position Summary The General Manager is responsible for the overall strategic direction, operational management, and financial performance of Thermal Kinetics business unit. This includes overseeing project delivery, managing client relationships, driving business development, and supervising engineering staff. The manager ensures projects are completed on time, within budget, and to the highest quality standards while also fostering a culture of innovation, safety, and continuous improvement. Key Responsibilities Business Transformation & Growth Develop and execute transformation strategy: Create and implement a comprehensive plan to transition the firm from a primary focus on process engineering to offering a full range of engineering services, including mechanical, electrical, instrumentation, civil/structural, and project management capabilities. Identify and develop new service lines: Identify new service opportunities within existing core business and clients. Promote engineering services for local and regional industrial and chemical sectors. Operational & Financial Leadership Team Leadership & People Development Strategic hiring and upskilling: Identify staffing and skill gaps necessary for the transition and develop a strategy to address them. This will involve coordinating with other engineering offices and recruiting experienced engineers from various disciplines and creating professional development programs to cross-train existing staff and build the firm's new capabilities. Create and implement change management: Communicate the strategic vision and manage the organizational changes required for the transformation. Build a culture that embraces new challenges and fosters collaboration across different engineering disciplines. Manage operational change: Establish the new internal processes, workflows, and procedures required for a full-service firm, such as integrating multi-disciplinary teams on projects and managing a broader scope of services.Business Development & Client Relations Represent the firm's new capabilities: Act as the external face of RCM Thermal Kinetics. Represent its expanded capabilities to clients, industry groups, and at conferences to generate interest and new business. Manage strategic partnerships: Identify and secure partnerships with other firms or contractors to augment capabilities during the transition phase, ensuring the firm can deliver on its new "full-service" promises. Marketing and Sales: With sales staff direct identification of new market opportunities, grow the client base, and expand the firm's service offerings. Trade Events and Outreach: With key engineering staff and sales team represent the firm in professional organizations, with clients, and at industry events to build and maintain positive relationships. Strategic Planning: Develop and execute short-term and long-term strategic business plans to achieve company goals for growth, revenue, and profitability. Budget and Financial Management: In coordination with the CFO and his team prepare and oversee departmental budgets, manage financial forecasting, and review profit and loss reports. Project Contracting: Supervise and assist as needed Projects Managers and the Proposal Manager to manage contracts, prepare proposals and bids, and negotiate agreements with clients and partners. Provide mentorship, coaching, and professional development opportunities to team members to foster growth and improve performance. Conduct performance reviews, set clear goals, manage resource allocation to maximize team efficiency, and promote professional development and cross-training to build a versatile engineering team. Recruit, mentor, and cultivate a positive and collaborative work environment that encourages teamwork, high morale, and technical excellence. Technical & Quality Oversight Maintain a deep understanding of the firm's technical services and industry trends to guide strategic decisions and drive innovation. Direct and review engineering designs and changes, ensuring technical accuracy and soundness of methods used by staff. Oversee quality assurance and quality control (QA/QC) processes for all project deliverables, ensuring the team's work complies with all relevant industry standards, regulations, and safety codes. Required Qualifications Bachelor's degree in an engineering discipline (e.g., Civil, Mechanical, Electrical, or related). Master's degree in engineering management or an MBA is preferred. Minimum 15+ years of progressive experience in an engineering field, including 5-7 years in managerial or leadership roles with P&L responsibility. Professional Engineering (P.E.) license is required, in addition to proven experience in managing engineering operations, project delivery, and resource allocation. Demonstrated success in business unit leadership, client development, and organizational transformation. Expert-level technical knowledge relevant to the firm's specific engineering services. Proficiency with industry-standard software, such as computer-aided design (CAD) programs, project management software (e.g., MS Project). Strong analytical skills for evaluating technical information and complex problems. Skills and Competencies Leadership: Demonstrated ability to motivate, develop, and direct technical teams. Communication: Excellent written and oral communication skills to convey complex information to a variety of technical and non-technical audiences. Problem-Solving: Exceptional critical thinking and decision-making skills to address project-related issues. Strategic Thinking: Strong ability to build effective relationships with clients, team members, and senior management. Organizational: Proven ability to manage multiple projects, budgets, and schedules simultaneously. Client Development: Track record of building and expanding client relationships in industrial and chemical markets. RCM Technologies, Inc. RCM Technologies, Inc. (RCMT) is a premier single-source provider of engineering, business and technology solutions. Since 1971, RCMT's core strengths and expertise are a result of decades of delivering operational and engineering excellence across multiple industries such as Healthcare, Aerospace & Defense, Energy, Process & Industrial, Life Sciences, Data and Solutions. RCM Engineering Services division is a comprehensive Engineering/Architectural design and construction management firm providing clients with total solutions for their project needs. RCM provides the highest quality services in all engineering disciplines to utility, commercial, and industrial customers. At RCM, we believe the key to success is working with our clients to define the correct technical staff and resources necessary to assure each project phase can be executed within the client's guidelines. This requires technical personnel with a depth of experience in all phases of project execution. Over 510+ Engineers and Technical Designers on our staff ready to support our clients with their routine and complex engineering needs. Experienced, multi-discipline project teams offer the full range of comprehensive services necessary to successfully execute all aspects of power delivery, generation, commercial and industrial projects. Proven project management skills and tools are applied to all tasks to achieve budget and schedule commitments. Highly responsive, flexible, and cost-effective total solutions consistently delivering results that exceed our customers' expectations. Competitive Salary offered, along with benefits such as 401k, Stock Purchase Plan, Health, Dental and more. Salary and Title are commensurate with experience. Equal Opportunity Statement RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Disclaimer This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

The Operation Section Manager is responsible for leading the operation team to ensure efficient project execution, accurate financial oversight, and strong cross-department collaboration. This role oversees cost management, workflow optimization, and operational problem-solving to support the company's business and financial objectives. Key Responsibilities Lead and manage the Operation Section to ensure effective coordination, timely project execution, and alignment with company goals. Review, approve, and monitor project payment schedules, cash flow plans, and overall financial progress. Prepare and submit monthly operational and financial reports to the COO and executive leadership. Oversee cost analysis, pricing models, and quotation development to support competitive and profitable business decisions. Identify operational gaps, propose improvements, and coordinate with engineering, finance, procurement, and other teams to resolve issues. Ensure compliance with internal policies, contract requirements, and client expectations. Provide guidance, training, and performance evaluation for team members to strengthen operational capabilities. Support COO and senior management with ad-hoc analyses, presentations, or cross-functional initiatives. Qualifications Bachelor's degree in Engineering, Business Administration, Operations Management, Finance, or related field. 5+ years of experience in operations, project management, construction, semiconductor, or related industries; supervisory experience preferred. Strong analytical, financial, and problem-solving skills. Excellent communication and coordination abilities, with experience working in cross-functional teams. Proficiency in MS Office (Excel, PowerPoint) and familiarity with project management tools. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Preferred Qualifications Experience in construction, semiconductor, manufacturing, or engineering environments. Bilingual in English and Mandarin is a plus.