Route Service Supervisor- UniFirst
Blacklick Estates, OH jobs
Route Service Supervisor
UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
Some companies say they like to promote from within, we just do…constantly!
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the training and development of a team of Route Service Representatives
Respond to service requests
Negotiate customer contract renewals
Build strong relationships with your customers and team
Work closely with all other leadership and management team members to provide the best customer service and product programs
Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty.
Qualifications
What we're looking for:
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
An individual ready to learn and work to become a customer service and loyalty expert
High school diploma or GED, some college is a plus
21 years of age
Valid non-commercial driver's license in the state of residence
Reliable transportation
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Communication and language skills
Basic computer proficiency
Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
The estimated salary for this position ranges from $53,850 - $74,792 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Area Manager
Columbus, OH jobs
About Us:
Alpha Management is a leading real estate property management company servicing the Ohio and Carolina regions. The company is dedicated to providing value to owners by maximizing revenue, managing cost control and overseeing construction process, while serving residents with exceptional customer service and value-add renovation projects. We are committed to redefining the apartment living experience by ensuring that our tenants receive all the amenities and services to live happily and comfortably in their new homes.
About the Job:
We are seeking a highly skilled and experienced Area Manager to join our dynamic team in Columbus, OH. This senior leadership position is designed for a hands-on leader who thrives in a fast-paced environment and is committed to driving business growth, enhancing operational efficiency, and implementing strategic initiatives. In this pivotal role, you will work directly with the Managing Director and play a crucial role in shaping the operational success of our expansive multi-family portfolio.
Responsibilities:
Operational Leadership: Oversee the day-to-day operations of the entire Columbus portfolio, ensuring seamless business plan execution and operational excellence.
Team Management: Serve as a hands-on leader with direct accountability over Property Managers and site teams. Responsible for the recruitment, training, and performance management of team members, ensuring high levels of efficiency and effectiveness in line with company policies.
Strategic Execution: Develop processes and procedures, and implement them at the property level. Maintain operational strategies that align with company objectives. Ensure that all site operations meet or exceed expectations and management agreements, using parameters such as occupancy and collection goals.
Renovation and Capital Expenditure Management: Oversee the renovation sets, track an updated schedule, and ensure timely request purchases at properties. Ensure renovations are completed on time and within budget to maximize property value and appeal. Help with prepare invoices and Capex Draws as needed.
Vendor and Stakeholder Relations: Develop a robust network of local vendors and maintain strong relationships with key stakeholders, including suppliers and high-value partners to tackle work orders for all assets.
Financial Oversight: Along with the asset management team develop and manage the annual budgets for assigned properties. Monitor performance against the budgets, making adjustments as necessary to ensure financial health and operational efficiency.
Client and Stakeholder Relations: Act as the main point of contact for all property-related matters with the owner and the asset management team. Maintain open lines of communication to report on operations, address concerns, and ensure all facets of property management are understood and adhered to according to the Management Agreement.
Compliance and Quality Assurance: Ensure that all property operations comply with legal and regulatory requirements and corporate policies. Lead routine site and safety inspections to maintain high standards of property appearance and functionality.
Qualifications:
Education: Bachelor's degree in Business or related field.
Experience: Minimum of 5 years in a leadership role within multifamily property management, demonstrating successful team and operations management.
Skills:
Proven ability to manage multifamily property operations with a hands-on, proactive approach.
Excellent leadership skills, capable of motivating and directing teams to achieve operational targets.
Exceptional communication skills, proficient in discussing complex operational details with various stakeholders.
Proficient in property management software, preferably with expertise in AppFolio
Strong financial acumen with experience in budget development and fiscal management.
Ability to think big picture, while also has great attention to details
Language:
Proficiency in both English and Spanish is preferred to effectively communicate with diverse personnel and stakeholders.
Compensation:
A competitive compensation package will be offered including a base salary of $85,000 - $125,000 based on skills and experience, performance-based bonus, and other perks such as relocation assistance if necessary.
Application Process:
Interested candidates are invited to submit a detailed resume along with a cover letter that highlights relevant experiences and leadership philosophy.
Business Manager Contracts - Power Generation
Columbus, OH jobs
Job Title: Business Manager Contracts - Power Generation
Reports To: VP - Commercial Contracts Management
Department: Commercial/Operations
Job Type: Full-Time / Salary Exempt
At National Electric Coil ("NEC"), we deliver critical components to power plants worldwide. Our projects are large-scale, complex, and mission-critical. We are growing rapidly and need business-minded leaders to ensure projects are delivered profitably and efficiently.
Role Overview:
We are seeking a Business Manager Contracts to provide oversight of financial, operational, and commercial performance of large-scale EPC projects. This role focuses on business strategy, portfolio management, and cross-functional coordination.
Key Responsibilities:
Monitor project and program financial performance, including P&L, budgets, cash flow, and margins.
Analyze trends, risks, and opportunities to improve operational efficiency and profitability.
Collaborate with senior leadership on forecasting, resource planning, and customer strategy.
Lead internal governance processes including project reviews, risk assessments, and executive reporting.
Coordinate across Sales, Engineering, Finance, Procurement, and Operations to ensure business objectives are met.
Required Qualifications, Capabilities, And Skills:
Bachelor's degree in Business, Finance, Engineering, or related field.
Strong analytical, financial, and leadership skills.
Preferred Qualifications, Capabilities, And Skills:
Advanced degree (MBA, JD, or other relevant graduate credential)
Experience in EPC, industrial, or energy sectors.
Ability to work across multiple functional teams and lead complex projects.
7+ years of experience in business operations, program management, or commercial oversight.
Safety and Compliance:
Adhere to safety procedures and PPE requirements in all manufacturing and office environments.
Position Type/Expected Hours of Work:
This is a full-time, salaried (exempt) position. The standard work schedule is a minimum of 40 hours per week; however, hours may vary based on business needs. Occasional evening or weekend work may be required to support urgent matters.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
While performing essential job duties, the employee is regularly exposed to:
Typical manufacturing and office environment requiring occasional exposure to noise, machinery, and possible PPE use (e.g., safety glasses, gloves, steel-toed boots).
Frequent use of computers, and standard office equipment.
The noise level is usually moderate but may vary depending on the work area or activity.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Other Duties:
Please note that this job description is not intended to cover or contain a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs evolve. This position may require occasional travel to vendor or customer sites for support, as needed.
Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and value diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Head of Field Service
Hudson, NH jobs
Responsibilities / Tasks GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.
* Start strong - Medical, dental, and vision coverage begins on your first day
* Recharge and refresh - Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
* Invest in your future - A 7% 401(k) employer match helps grow your retirement savings faster
* Keep learning - Take advantage of tuition reimbursement to further your education or skillset
* Live well - Our wellness incentive program rewards healthy habits
* Get support when you need it - Access to a confidential Employee Assistance Program for personal or professional guidance
* Save smart - Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
The typical base pay range for this position at the start of employment is expected to be between $90,000 - $125,000 per year plus bonus. GEA Group has different base pay ranges for different work locations within the United States.
The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.
Job Summary:
Managing the day-to-day operations of the Field Service group, responsible for delivering the best possible service in the most efficient and cost-effective manner to the GEA LPT NAM customer base. The role ensures the team operates effectively while maintaining high standards of service, customer satisfaction, and operational efficiency. This position is open to working remote or onsite at our Hudson, Wisconsin location.
Key Responsibilities:
* Drive Field Service Engineers and other team members to implement departmental and company goals and objectives.
* Provide adaptive coaching and development to build and maintain a strong team of field service engineers and back-office personnel.
* Build a strong collaborative network within the GEA LPT NAM organization, including manufacturing sites and the sales organization.
* Effectively resolve problems and diffuse service breakdown situations ("Red Flags") in a diplomatic and efficient manner, both internally and externally.
* Focus on continuous process improvement and operational efficiency.
* Prioritize team duties to ensure the highest level of utilization.
* Promote GEA LPT products, including spare parts, paid service, and equipment upgrades/retrofits.
* Arrange partnership agreements with Key Customers to provide value assurance solutions tailored to their needs.
* Establish strong, long-lasting customer relationships with Key Customers.
* Participate in the development, quoting, sales, and negotiation of service level agreements.
* Ability to manage a team across multiple locations.
Your Profile / Qualifications
Educational Background:
* Bachelor's degree in Mechanical or Food Science Engineering
Professional Knowledge and Experience:
* 10-15 years of experience in a relevant field or industry.
* Focus on service management in a capital goods business or related technical field.
* Extensive prior customer interaction.
* Sales experience and prior P&L responsibility.
* Experienced with computer systems, including MS Office, databases, MS Axapta, SAP, or other relevant ERP systems.
Other Skills & Competencies:
* Demonstrated commitment to high professional ethical standards and a diverse workplace.
* Integrity, credibility, and a strong commitment to the company's mission.
* Active interest in learning and contributing to the team.
* Demonstrated leadership and vision in managing staff, groups, and major projects or initiatives.
* Ability to operate effectively in a fast-paced, collaborative environment.
* Excellent management skills with a collaborative work style and commitment to results.
* Ability to challenge and debate issues while considering multiple perspectives.
* Persuasive, with strong attention to details and facts.
* Effective delegation of responsibilities.
* High curiosity and willingness to learn about all aspects of the job and industry.
* Ability to predict and anticipate future opportunities and challenges, creating solutions in advance.
At GEA, we don't just offer jobs, we offer opportunities to thrive, grow, and make an impact.
#engineeringforthebetter
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Did we spark your interest?
Then please click apply above to access our guided application process.
Auto-ApplyField Service Mgr
Ball Ground, GA jobs
Job Details Management Foodmate - Raleigh, NC - Raleigh, NC Fully Remote Full Time $93250.00 - $132000.00 Salary Up to 50% Any ManagementDescription
Foodmate, a member of the Duravant family of operating companies, brings innovative technology and cost-effective solutions to poultry processing automation. At Foodmate, we make it our goal to ensure you will have the most efficient equipment at your plant. We maintain a commitment to being your go-to partner for poultry processing equipment. Our systems are designed to be simple to use and achieve the highest yields. Foodmate has been a competitive force in the poultry processing industry for over 15 years. Foodmate is a committed and reliable partner of major poultry processing companies worldwide.
As a Duravant Family Company, Foodmate participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Foodmate offers an excellent total rewards package that includes:
Competitive Compensation
Comprehensive benefit package design to support our employees' health, well-being, and financial security
Work/Life programs to provide a safe, secure and balanced environment
Education and training programs to develop
Foodmate is adding a Field Service Manager to join our team focused company. As a Foodmate Field Service Manager, you will lead and direct a team of remote field service technicians that are exposed to a wide variety of different opportunities and challenges while working at client's locations throughout NA. The FSM will lead by example and build trust and favour with the service team in order to promote teamwork and a 100% customer satisfaction rate.
Additional responsibilities, which focus on the successful management of projects, include: timekeeping, financial management, reporting, customer relations, invoicing, and reconciliation. In the course of their duties, the Field Service Manager may be assigned to an individual customer engagement and or a series of customer engagements.
Position Duties & Responsibilities include the following. Other duties may be assigned:
Hires, trains, manages, corrects, promotes, etc. a team of remote field service technicians.
May manage a service coordinator.
Able and willing to travel up to 50% of the time to perform service-related tasks at customer sites and to work side by side with team members. (lead by example)
Communicates with customers and other Foodmate management personnel on ongoing needs and requirements.
Schedules and dispatches service techs as needed.
Reviews service reports and takes follow-up action if necessary.
Provides continuous improvement and training to the service team.
Communicates daily with the service techs in the field and makes sure they are equipped and ready to provide 100% customer support.
Initiates and performs performance reviews to the whole team.
Initiates and advises on compensation levels of the team members.
Approves / disapproves on team expense reports and purchasing of tools and equipment.
Is part of the Foodmate US department managers team and actively engages in cross functional meetings and initiatives.
Assist with any other related tasks and projects as required.
Qualifications
Education
Course work or prior verifiable work experience with installing, troubleshooting and/or repairing electrical/pneumatic/automated/industrial equipment. Must have mechanical aptitude with ability to use various hand/power tools to install/maintain equipment. Knowledge of electrical components and understanding of electrical current flow with ability to identify and troubleshoot the same.
Bachelor's degree preferred but equivalent work experience is welcome.
Skills
Experience in industrial automation and capital equipment is required.
Good mechanical and electrical technology skills are critical to this position.
Management experience over a group of service technicians / service engineers is a must.
Must be able and willing to travel up to 25% of the time across North America.
Coaching, training and management skills are expected to be very strong.
Must have exceptional customer service skills and a customer-first approach.
Performs well under stressful circumstances and keeps a cool and balanced demeanour when time pressure and performance pressure are high.
Ability to read and follow blueprints, machine drawings, and electrical drawings.
Proficient in the use of a laptop computer, iPad and related software.
Ability to use a variety of common power and hand tools.
Must be able to work safely and efficiently according to industry standards.
Foodmate always maintains a Safety-First approach at all locations.
Must possess a valid driver's license and clean MVR
Must have strong troubleshooting ability - The ability to look at an entire process and determine source of problem/issue.
Ability to qualify for a passport for international travel purposes.
Physical Requirements:
Candidates for this position must be able to perform deskwork as well as physical work in a warehouse, R&D room and may require extensive travel by car/airplane, some heavy lifting (up to 50 lbs.), and working on ladders and concrete floors.
Work Environment:
This job is performed out of the Foodmate office and is combination of deskwork, workshop, warehouse and customer facility locations. All tools and technology will be provided by Foodmate as needed. The position will require about 50% travel, including overnight throughout North America and may include non-traditional work hours. The working conditions within a poultry processing facility can be cold or hot and damp environments. Including strong odors and wet conditions. The facilities where Foodmate equipment is installed, are considered harsh light-Industrial facilities in food processing. The position will require the use of personal protection devices (ear plugs, hard hat, and eye protection) when visiting processing plants.
Foodmate maintains a drug-free workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: ************************************************************************************* Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Foodmate Human Resources Department to request accommodation. In addition to federal law requirements, Foodmate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check, post-offer drug screen, and physical prior to employment. Foodmate participates in E-Verify.
Field Service - Commercial
Tennessee jobs
JELD-WEN is currently seeking a Field Service - Commercial to join our growing team. About Us VPI QUALITY WINDOWS delivers top-notch window and door products. As a Field Service Technician II, you will ensure our products meet high standards of quality and performance.
The Opportunity
Join our team to maintain and service VPI QUALITY WINDOWS products. This remote position requires weekly travel, including overnight stays and overtime. Responsibilities include performing service work, diagnosing issues, and providing detailed reports.
Key Responsibilities
* Perform warranty field service tasks, including inspections and repairs of window and door products.
* Document service activities and maintain accurate records.
* Prepare detailed service reports with photos and descriptions.
* Maintain tools and service vehicle.
* Operate company vehicle safely.
* Attend and document water tests, diagnose issues, and perform repairs.
* Follow safety rules and participate in the Accident Prevention Program.
* Manage schedule for timely arrival and task preparedness.
* Maintain professional interaction with customers and team members.
* Travel by plane, car, or other means as necessary.
* Communicate effectively and collaborate with others.
* Submit expense reports timely.
Qualifications
* High School Diploma or GED required.
* Valid driver's license with a clean driving record.
* Experience in production or servicing of vinyl windows and doors.
* Proficiency in using hand and power tools.
* Ability to lift 50-75 lbs., climb, lift, pull, and perform tasks on ladders and scaffolding.
* Computer proficiency, including Office 365.
* Dependable, self-motivated, and problem-solving skills.
* Strong customer service, communication, and organizational skills.
Preferred Qualifications
* Boom lift certification.
* 3+ years experience in servicing vinyl windows and doors.
* Experience in observing and performing window water tests.
Working Conditions
* Exposure to weather, both indoor and outdoor tasks year-round.
* Frequent travel, typically home for weekends.
* Regular lifting of up to 75 pounds.
* Comfortable working at heights above 50 feet.
Schedule
* Regularly scheduled for 40 hours per week, Monday through Friday, with occasional Saturdays and frequent overtime.
#LI-JB1
About JELD-WEN Holding, Inc.
JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.
JELD-WEN has been named by Forbes as one of 'America's Best Employers' and by Newsweek as one of the 'World's Most Trustworthy Companies'.
What We Offer
Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days' vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.
Expected pay for this role is between $22.69 to $37.83 per hour and is based on experience and qualifications.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Technical Sales Manager, Digital Services Global Strategic Accounts
Columbus, OH jobs
The Technical Sales Manager, Digital Services will be a senior leader in driving growth in our Digital Services platform and specifically our Predictive Maintenance service offering. This individual will lead the technical sales efforts required to support existing Service Sales personnel in selling our Service Offerings utilizing our predictive maintenance model.
Responsibilities:
Provides guidance on sales planning, pipeline identification, and go to market strategy.
Provides sales staff with technical assistance and support for technical documentation, customer facing presentations & engagements including leading customer communications.
Work with Sales teams to maintain Service Sales Pipeline so that company has visibility to sales initiatives.
Participates as needed in account planning efforts and engagement strategies for key clients.
Provides industry feedback to product managers for product improvements and roadmaps
Represents the company and actively participates in key customer interactions.
Requirements:
Bachelor's Degree or equivalent degree in Engineering.
7+ years' experience in related role.
Proficient in Data Center design and BMS/EPMS/SCADA systems.
Understanding of relevant architectural and structural codes and standards.
Excellent Communication Skills, both written and oral.
Excellent Organizational Skills & Time Management.
Ability to multi-task.
Self Motivated.
PC skills: Office 365 cross-functional platform Teams, SharePoint
Travel:
25%
The successful candidate will reflect and embrace Vertiv's Values and Behaviors:
OUR VALUES
Acting Like an Owner
Assuming Positive intent in all employee interactions
Being passionate about your work
Challenging yourself in personal development
Being tireless in exceeding customer expectations
Assisting others to be successful as a team
Owning our own mistakes quickly
Talking with people and NOT about them
Creating a culture where people can be their best
OUR BEHAVIORS
Be self-aware and learn
Embrace the customer experience
Think and act broadly
Drive change and innovation
Leverage diversity for organization effectiveness
Foster collaborative relationships
Take intelligent risks
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $8.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
**********************
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Auto-ApplyHead of Field Service
Remote
Responsibilities / Tasks
GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.
Start strong - Medical, dental, and vision coverage begins on your first day
Recharge and refresh - Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
Invest in your future - A 7% 401(k) employer match helps grow your retirement savings faster
Keep learning - Take advantage of tuition reimbursement to further your education or skillset
Live well - Our wellness incentive program rewards healthy habits
Get support when you need it - Access to a confidential Employee Assistance Program for personal or professional guidance
Save smart - Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
The typical base pay range for this position at the start of employment is expected to be between $90,000 - $125,000 per year plus bonus. GEA Group has different base pay ranges for different work locations within the United States.
The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.
Job Summary:
Managing the day-to-day operations of the Field Service group, responsible for delivering the best possible service in the most efficient and cost-effective manner to the GEA LPT NAM customer base. The role ensures the team operates effectively while maintaining high standards of service, customer satisfaction, and operational efficiency. This position is open to working remote or onsite at our Hudson, Wisconsin location.
Key Responsibilities:
Drive Field Service Engineers and other team members to implement departmental and company goals and objectives.
Provide adaptive coaching and development to build and maintain a strong team of field service engineers and back-office personnel.
Build a strong collaborative network within the GEA LPT NAM organization, including manufacturing sites and the sales organization.
Effectively resolve problems and diffuse service breakdown situations (“Red Flags”) in a diplomatic and efficient manner, both internally and externally.
Focus on continuous process improvement and operational efficiency.
Prioritize team duties to ensure the highest level of utilization.
Promote GEA LPT products, including spare parts, paid service, and equipment upgrades/retrofits.
Arrange partnership agreements with Key Customers to provide value assurance solutions tailored to their needs.
Establish strong, long-lasting customer relationships with Key Customers.
Participate in the development, quoting, sales, and negotiation of service level agreements.
Ability to manage a team across multiple locations.
Your Profile / Qualifications
Educational Background:
Bachelor's degree in Mechanical or Food Science Engineering
Professional Knowledge and Experience:
10-15 years of experience in a relevant field or industry.
Focus on service management in a capital goods business or related technical field.
Extensive prior customer interaction.
Sales experience and prior P&L responsibility.
Experienced with computer systems, including MS Office, databases, MS Axapta, SAP, or other relevant ERP systems.
Other Skills & Competencies:
Demonstrated commitment to high professional ethical standards and a diverse workplace.
Integrity, credibility, and a strong commitment to the company's mission.
Active interest in learning and contributing to the team.
Demonstrated leadership and vision in managing staff, groups, and major projects or initiatives.
Ability to operate effectively in a fast-paced, collaborative environment.
Excellent management skills with a collaborative work style and commitment to results.
Ability to challenge and debate issues while considering multiple perspectives.
Persuasive, with strong attention to details and facts.
Effective delegation of responsibilities.
High curiosity and willingness to learn about all aspects of the job and industry.
Ability to predict and anticipate future opportunities and challenges, creating solutions in advance.
At GEA, we don't just offer jobs, we offer opportunities to thrive, grow, and make an impact.
#engineeringforthebetter
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Auto-ApplyUPS Service Manager / Operations Manager
Richmond, VA jobs
We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories.
Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
Technical Leadership
Provide technical guidance and support for complex installations and maintenance scenarios
Review and approve major project proposals, technical specifications, and service recommendations
Ensure quality control standards are maintained across all service activities
Oversee warranty management and manufacturer relations for all UPS equipment brands
Stay current with emerging technologies and industry best practices in power systems
Manage technical documentation, service records, and compliance reporting
Team Management & Development
Supervise, mentor, and develop a team of UPS technicians and electrical specialists
Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
Review, approve, and quality-check all technical work performed by team members
Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff
Recruit, hire, and onboard qualified technical personnel to support business growth
Establish performance metrics, conduct regular performance reviews, and implement improvement plans
Design and oversee comprehensive training and certification programs for all technical staff
Foster a culture of safety, technical excellence, and customer-first service delivery
Manage succession planning and career development pathways for team members
Required qualifications
8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry
5+ years of management experience leading technical teams Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications
Experience with static transfer switches, power distribution units, and monitoring systems
UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable
Working Conditions
Primarily field-based work at customer facilities
Occasional after-hours and emergency call-out availability required
Travel to various customer sites within assigned territory
Work in industrial environments including data centers, hospitals, manufacturing facilities
Exposure to electrical hazards requiring strict adherence to safety protocols
The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
Frequently work near moving mechanical parts
Physical Demands:
Lifting and carrying heavy objects, up to 75lbs, will be required.
Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Entering text or data into a computer or other machine by means of a keyboard.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
Moving about on hands and knees or hands and feet to enter restricted spaces.
Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
Sitting for long periods of time may be required.
Sometimes moving about on hands and knees or hands and feet to enter confined spaces.
Compensation
Competitive salary. We are a performance-based company and pay will ultimately reflect the employee's productivity and overall performance.
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Additional Info:
Criminal background checks and pre-employment drug screens are required.
Must be able to pass a Department of Transportation physical examination.
This is a remote position and will require the employee to work from home.
Equal Opportunity Employer:
National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.
Auto-ApplyService NPDi Manager - Americas
Westerville, OH jobs
The Service NPDi Manager will lead a team of NPDi Engineers, ensuring service readiness and operational excellence in New Product Development (NPD) initiatives for the Americas region. This role is critical in aligning service deliverables with regional requirements and supporting the Global Product Portfolio. The manager will drive process consistency, tool integration, and cross-functional collaboration to enable successful service readiness for product launches and continuous improvement. Work closely with regional and global service teams to ensure consistent and high-quality service delivery worldwide.
RESPONSIBILITIES
* Direct, mentor, and develop a team of NPDi Engineers focused on NPD service readiness and execution within the region.
* Lead service readiness efforts for new product launches, ensuring alignment with regional requirements and customer expectations.
* Oversee NPD projects through all tollgate phases, ensuring timely and quality service deliverables for each product launch.
* Identify, evaluate, and integrate new tools and processes (e.g., Oracle Engagement Cloud-Oracle CX, Connected CE, Knowledge, LIFE) to enhance service readiness and operational efficiency.
* Work with key functional stakeholders, Service Delivery, Offerings, Supply Chain, Engineering, and Product Management teams, to gather requirements, provide feedback, and drive continuous improvement.
* Participate in service strategy reviews and report program updates to executive leadership.
* Develop and track key performance indicators for service readiness, project status, and continuous improvement.
* Establish and maintain operational review cadence with engagement from all stakeholders and interested parties
* Collect and integrate customer and field feedback to enhance service processes and product support.
* Work closely with the service operation team to communicate and support new product initial installation and startup.
* Support training development and delivery for new product launches and service processes.
* Drive synergy and knowledge sharing with other global regions to ensure consistency in service deliverables and best practices.
QUALIFICATIONS
* Bachelor's degree (MBA preferred).
* 5-10 years of experience in Project/Program Management, preferably in NPD.
* Experience managing technical teams and collaborating in a global business environment.
* Strong business acumen, process design, and change management skills.
* Proficiency with Smartsheet, Power BI, and MS Office.
* Excellent communication, organizational, and analytical skills.
* Ability to deliver amidst changing requirements, deadlines, and priorities.
* Ability to travel globally up to 20%.
TIME TRAVEL REQUIRED
* Ability to travel globally up to 20%.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
* Customer Focus
* Operational Excellence
* High-Performance Culture
* Innovation
* Financial Strength
OUR BEHAVIORS
* Own It
* Act With Urgency
* Foster a Customer-First Mindset
* Think Big and Execute
* Lead by Example
* Drive Continuous Improvement
* Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to **********************. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
#LI-HR1
Auto-ApplyService Manager
Cincinnati, OH jobs
About Us
We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.
About Us:
S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.
We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.
With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.
Job Title: Service Manager
The primary function of this role is to oversee all aspects of the Branch Service Department including service, and small contract jobs. This position reports to the Branch Manager with a dotted line to the Vice President of the Service & Inspection Division. The Service Manager is responsible for directly supervising all branch service department office and field staff to include Administrative Assistants, Sales Representatives, and Technicians. The Service Manager must ensure that the company satisfies the customer's requirements so that the customer receives quality work and timely service during installation, repair and maintenance of equipment.
This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards management, sales, and customer service. It also requires travel to branch office locations, jobsites and customer facilities.
Essential Duties / Responsibilities:
Include the following. Other duties may be assigned.
Responsible for implementing programs designed to meet or exceed corporate objectives in the areas of revenue, sales, margin, and operating income.
Responsible for managing the branch service operations according to an approved financial plan, which includes operating expenses, accounts receivable/collections, manpower, and inventory.
Responsible for the identification, selection, and development of new and existing customer accounts.
Responsible for establishing and maintaining effective communication with customers.
Ensure contractual obligations are met and actively participate in quickly resolving customer problems.
Plan a growth strategy and carry it out efficiently and effectively.
Responsible for insuring that all field work is completed on time, within budget and in a manner that meets customer expectations.
Responsible for setting fair and manageable assignments for assigned personnel.
Ensure that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely, and quality manner.
Organize and develop an effective team to efficiently deliver service and to grow the business. Responsible for finding quality individuals who possess the necessary skills, knowledge, and experience required for any open jobs.
Identify areas where training and development will enhance the branches opportunity to meet current and future business needs. Periodically review subordinates performance, identify areas of improvement, and implement necessary development and training programs or other appropriate actions.
Accountable for employee and office compliance with corporate safety programs. Identify safety hazards and issues and then notify corporate safety office for recommendations and corrective actions.
Responsible for establishing and maintaining effective communication with customers, ensuring their satisfaction with our products and services at all times.
Quotes to the customers for service and any follow-up impairments.
Grow service base by selling commercial service products & solutions to new and existing customers, including: repair service, modernization and service agreements.
Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
Perform customer surveys as required/requested.
Develop and maintain vendor relations.
Obtain all licensing required to perform job function, as applicable.
Obtain manufacturers' certifications required to perform job function, as applicable
Complete proper scheduling and execution of monthly calls as assigned by management.
Execute all Company processes and complete all required paperwork accurately and in a timely manner.
Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
Read architectural and mechanical drawings and determine proper sprinkler locations for new construction and remodel projects
Travel to customer and job sites as required.
Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Work Experience:
High school diploma or GED is required.
7+ years' experience fire sprinkler work is required.
5+ years' experience in a management position is required.
Previous sales experience is a plus.
Working knowledge of NFPA 13 and 25 required.
Knowledge of industry standard practices for service, inspections, and design is required.
Valid driver's license and excellent driving record is required.
Computer Skills:
Significant experience with Microsoft Office (i.e., Word, Excel) applications required.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
Auto-ApplyUPS Service Manager / Operations Manager
Atlanta, GA jobs
We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories.
Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
Technical Leadership
Provide technical guidance and support for complex installations and maintenance scenarios
Review and approve major project proposals, technical specifications, and service recommendations
Ensure quality control standards are maintained across all service activities
Oversee warranty management and manufacturer relations for all UPS equipment brands
Stay current with emerging technologies and industry best practices in power systems
Manage technical documentation, service records, and compliance reporting
Team Management & Development
Supervise, mentor, and develop a team of UPS technicians and electrical specialists
Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
Review, approve, and quality-check all technical work performed by team members
Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff
Recruit, hire, and onboard qualified technical personnel to support business growth
Establish performance metrics, conduct regular performance reviews, and implement improvement plans
Design and oversee comprehensive training and certification programs for all technical staff
Foster a culture of safety, technical excellence, and customer-first service delivery
Manage succession planning and career development pathways for team members
Required qualifications
8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry
5+ years of management experience leading technical teams Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications
Experience with static transfer switches, power distribution units, and monitoring systems
UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable
Working Conditions
Primarily field-based work at customer facilities
Occasional after-hours and emergency call-out availability required
Travel to various customer sites within assigned territory
Work in industrial environments including data centers, hospitals, manufacturing facilities
Exposure to electrical hazards requiring strict adherence to safety protocols
The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
Frequently work near moving mechanical parts
Physical Demands:
Lifting and carrying heavy objects, up to 75lbs, will be required.
Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Entering text or data into a computer or other machine by means of a keyboard.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
Moving about on hands and knees or hands and feet to enter restricted spaces.
Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
Sitting for long periods of time may be required.
Sometimes moving about on hands and knees or hands and feet to enter confined spaces.
Compensation
Competitive salary. We are a performance-based company and pay will ultimately reflect the employee's productivity and overall performance.
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Additional Info:
Criminal background checks and pre-employment drug screens are required.
Must be able to pass a Department of Transportation physical examination.
This is a remote position and will require the employee to work from home.
Equal Opportunity Employer:
National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.
Auto-ApplyUPS Service Manager / Operations Manager
Raleigh, NC jobs
We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories.
Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
Technical Leadership
Provide technical guidance and support for complex installations and maintenance scenarios
Review and approve major project proposals, technical specifications, and service recommendations
Ensure quality control standards are maintained across all service activities
Oversee warranty management and manufacturer relations for all UPS equipment brands
Stay current with emerging technologies and industry best practices in power systems
Manage technical documentation, service records, and compliance reporting
Team Management & Development
Supervise, mentor, and develop a team of UPS technicians and electrical specialists
Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
Review, approve, and quality-check all technical work performed by team members
Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff
Recruit, hire, and onboard qualified technical personnel to support business growth
Establish performance metrics, conduct regular performance reviews, and implement improvement plans
Design and oversee comprehensive training and certification programs for all technical staff
Foster a culture of safety, technical excellence, and customer-first service delivery
Manage succession planning and career development pathways for team members
Required qualifications
8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry
5+ years of management experience leading technical teams Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications
Experience with static transfer switches, power distribution units, and monitoring systems
UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable
Working Conditions
Primarily field-based work at customer facilities
Occasional after-hours and emergency call-out availability required
Travel to various customer sites within assigned territory
Work in industrial environments including data centers, hospitals, manufacturing facilities
Exposure to electrical hazards requiring strict adherence to safety protocols
The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
Frequently work near moving mechanical parts
Physical Demands:
Lifting and carrying heavy objects, up to 75lbs, will be required.
Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Entering text or data into a computer or other machine by means of a keyboard.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
Moving about on hands and knees or hands and feet to enter restricted spaces.
Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
Sitting for long periods of time may be required.
Sometimes moving about on hands and knees or hands and feet to enter confined spaces.
Compensation
Competitive salary. We are a performance-based company and pay will ultimately reflect the employee's productivity and overall performance.
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Additional Info:
Criminal background checks and pre-employment drug screens are required.
Must be able to pass a Department of Transportation physical examination.
This is a remote position and will require the employee to work from home.
Equal Opportunity Employer:
National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.
Auto-ApplyUPS Service Manager / Operations Manager
Charleston, SC jobs
We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories.
Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
Technical Leadership
Provide technical guidance and support for complex installations and maintenance scenarios
Review and approve major project proposals, technical specifications, and service recommendations
Ensure quality control standards are maintained across all service activities
Oversee warranty management and manufacturer relations for all UPS equipment brands
Stay current with emerging technologies and industry best practices in power systems
Manage technical documentation, service records, and compliance reporting
Team Management & Development
Supervise, mentor, and develop a team of UPS technicians and electrical specialists
Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
Review, approve, and quality-check all technical work performed by team members
Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff
Recruit, hire, and onboard qualified technical personnel to support business growth
Establish performance metrics, conduct regular performance reviews, and implement improvement plans
Design and oversee comprehensive training and certification programs for all technical staff
Foster a culture of safety, technical excellence, and customer-first service delivery
Manage succession planning and career development pathways for team members
Required qualifications
8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry
5+ years of management experience leading technical teams Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications
Experience with static transfer switches, power distribution units, and monitoring systems
UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable
Working Conditions
Primarily field-based work at customer facilities
Occasional after-hours and emergency call-out availability required
Travel to various customer sites within assigned territory
Work in industrial environments including data centers, hospitals, manufacturing facilities
Exposure to electrical hazards requiring strict adherence to safety protocols
The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
Frequently work near moving mechanical parts
Physical Demands:
Lifting and carrying heavy objects, up to 75lbs, will be required.
Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Entering text or data into a computer or other machine by means of a keyboard.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
Moving about on hands and knees or hands and feet to enter restricted spaces.
Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
Sitting for long periods of time may be required.
Sometimes moving about on hands and knees or hands and feet to enter confined spaces.
Compensation
Competitive salary. We are a performance-based company and pay will ultimately reflect the employee's productivity and overall performance.
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Additional Info:
Criminal background checks and pre-employment drug screens are required.
Must be able to pass a Department of Transportation physical examination.
This is a remote position and will require the employee to work from home.
Equal Opportunity Employer:
National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.
Auto-ApplyUPS Service Manager / Operations Manager
Durham, NC jobs
Job Description
We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories.
Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
Technical Leadership
Provide technical guidance and support for complex installations and maintenance scenarios
Review and approve major project proposals, technical specifications, and service recommendations
Ensure quality control standards are maintained across all service activities
Oversee warranty management and manufacturer relations for all UPS equipment brands
Stay current with emerging technologies and industry best practices in power systems
Manage technical documentation, service records, and compliance reporting
Team Management & Development
Supervise, mentor, and develop a team of UPS technicians and electrical specialists
Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
Review, approve, and quality-check all technical work performed by team members
Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff
Recruit, hire, and onboard qualified technical personnel to support business growth
Establish performance metrics, conduct regular performance reviews, and implement improvement plans
Design and oversee comprehensive training and certification programs for all technical staff
Foster a culture of safety, technical excellence, and customer-first service delivery
Manage succession planning and career development pathways for team members
Required qualifications
8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry
5+ years of management experience leading technical teams Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications
Experience with static transfer switches, power distribution units, and monitoring systems
UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable
Working Conditions
Primarily field-based work at customer facilities
Occasional after-hours and emergency call-out availability required
Travel to various customer sites within assigned territory
Work in industrial environments including data centers, hospitals, manufacturing facilities
Exposure to electrical hazards requiring strict adherence to safety protocols
The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
Frequently work near moving mechanical parts
Physical Demands:
Lifting and carrying heavy objects, up to 75lbs, will be required.
Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Entering text or data into a computer or other machine by means of a keyboard.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
Moving about on hands and knees or hands and feet to enter restricted spaces.
Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
Sitting for long periods of time may be required.
Sometimes moving about on hands and knees or hands and feet to enter confined spaces.
Compensation
Competitive salary. We are a performance-based company and pay will ultimately reflect the employee's productivity and overall performance.
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Additional Info:
Criminal background checks and pre-employment drug screens are required.
Must be able to pass a Department of Transportation physical examination.
This is a remote position and will require the employee to work from home.
Equal Opportunity Employer:
National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.
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Career Services Manager
Akron, OH jobs
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SUMMARY: While delivering innovative solutions, exceptional service, and trusted results, the Career Services Manager leads and oversees the strategic direction and daily operations of our Career Center. The Career Services Manager is responsible for managing program performance, optimizing business processes, and ensuring exceptional customer service to achieve positive outcomes. This role involves the implementation and delivery of Workforce Innovation and Opportunity Act (WIOA) adult and dislocated worker career services, as contracted through the Summit and Medina Workforce Area Council of Governments (SAMWA COG).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee all aspects of career services, including outreach/recruitment, eligibility determination and enrollment, in-person and online workshops, partner collaboration, and integrated learning to address basic skills deficiencies and English language acquisition.
Provide day-to-day operational guidance to staff, managing daily operations to foster a positive, innovative, and productive environment.
Ensure all contract-established outcomes are met and carried out in accordance with SAMWA COG policies and procedures.
Ensure that all staff have clear expectations and KPI's according to their role.
Ensure that there is a system of Performance Management in place; weekly check-ins, performance tracking and team meetings.
Serve as a liaison to partners, employers, training programs, and participants.
Work with customers to overcome barriers to success, including providing family counseling, substance abuse counseling, or referrals for treatment as needed.
Facilitate training and orientation of new employees, continuously monitor staff performance, prepare performance appraisals, and recommend and document disciplinary actions.
Assist participants in meeting their employment and/or training goals, manage outreach efforts, and oversee customer participation, activities, and supportive services.
Locate additional resources as necessary to assist participants in meeting their goals.
Act as a positive role model for staff, motivating and encouraging participants.
Adhere to Federal, State, and Contractor guidelines.
Attend meetings, trainings, seminars, and workshops as directed.
Perform other related duties as required and directed.
QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
CORE COMPETENCIES:
Ability to professionally adjust to unforeseen circumstances or programmatic changes.
Strong organizational and time management skills.
Strong interpersonal and staff management skills.
Strong presentation skills.
Must be resourceful and able to work independently as well as in a team setting.
Excellent analytical, verbal, and written communication skills.
Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business.
Demonstrated competencies in communication, strategic planning, problem solving, fiscal management, and team leadership.
EDUCATION and/or EXPERIENCE:
Bachelor's degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
Experience working with adults in the workforce system and those disconnected from services.
Knowledge of WIOA customers and challenges.
Ability to work occasional weekends.
OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website: Careers - Join KRA's Workforce Development Team
Auto-ApplyCustomer Service Supervisor
Brecksville, OH jobs
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Supervise, train and support all customer service representatives.
This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
* Manage and train customer service reps.
* Obtain extensive knowledge of AMT's product line and company policies.
* Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
* Troubleshoot/problem solve with customers via phone and email.
* Obtain feedback from customers regarding product and service performance.
* Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
* Perform annual performance reviews of all CS reps.
* Collaborate with other departments to resolve complex issues and improve processes.
* Must be a team player with excellent communication skills.
* Handle daily invoicing.
* Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
* Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
* Handle escalated customer issues with professionalism and resolution-focused communication.
* Maintain and update accounts in the ERP system.
* Prepare and present reports on team performance, customer satisfaction, and service trends.
* Monitor performance metrics, call quality and response times to ensure service excellence.
* Foster a positive and customer-centric culture within the team.
* Supervise, train, and mentor a team of customer service representatives.
* Other duties as assigned.
Supervisory Responsibilities:
Supervise, train and support all customer service representatives.
Requirements
Minimum Qualifications:
* Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
* Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
* Strong interpersonal and communication skills, both verbal and written.
* Proven ability to coach, motivate, and lead a team.
* Excellent problem-solving and conflict resolution abilities.
* Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
* Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Microsoft Dynamics is a plus but not required.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.
* Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
* Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: Telephones, computer, other office equipment as needed.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
* Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
* Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
* 401k: AMT matches 100% of your contribution, up to 3% of your salary.
* Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
* Family-oriented, Positive Working Environment
* Discretionary Yearly Raises
* On-site Vending & Gym
* Annual Employee Appreciation Picnic
* Tuition Reimbursement
* Employee Referral Bonus Program
* Employee Assistance Program
Inside Sales Manager/Customer Service Manager
Alliance, OH jobs
Job Details ALLIANCE - Alliance, OH DayDescription
PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components.
We at PTC value our employees' health and wellness. We offer the following:
FREE Healthcare
HSA option
Dental
Vision
Life Insurance
Dependent & Spouse Life Insurance
Long Term Disability
Cancer & Critical accident coverage
401K plan with company match
Referral Bonus
Annual college scholarship available for children & grandchildren of PTC employees
Tuition
Reimbursement eligibility
Function:
Manages the operation of the general sales office in Alliance and Minneapolis, MN, including the training of personnel and the efficient distribution and flow of work in the unit. Maintains communication with the field sales representa tives in order to best serve their needs and the needs of our customers. Maintains a routine focus on improving our customer value and resulting PTC profitability.
Essential Duties and Responsibilities:
Has delegated management responsibility for the inside sales organization functions and personnel as described herein.
Establishes objectives and performance criteria for the CSR staff and aligns them with department, divisional and company goals.
Reviews orders for accuracy. Coordinates and directs necessary corrective actions.
Coordinates customer visits and mill tours.
On occasion, may be required to travel for company business such as customer sales/claim calls, sales meetings, customer entertainment and training sessions.
Trains personnel in order taking procedures and customer relations techniques. Communicate new or revised information on products such as manufacturing, pricing and shipping to affected personnel.
Determines work procedures, prepares work schedules, and expedites workflow, revises procedures, or devises new forms to improve efficiency.
Works with other departments, keeping them informed of sales policy, problems and general customer information that is pertinent.
Prepares activities reports and statistical data as required.
Performs other duties as assigned.
The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and Responsibilities are to be carried out in accordance with the PTCA Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed.
Education and/or Experience: Bachelor's degree (B. A.) from four‑year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Number of Employees Reporting Directly: 6 to 15
Positions Reporting Directly: Customer Service Reps
Supervisory Responsibilities: Directly supervises six (6) to fifteen (15) employees in the general sales office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continuously looking for ways to more efficiently communicate with customers.
Qualifications
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfac torily. The requirements listed below are representa tive of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations: Must possess a valid driver's license for business travel, such as, customer visits, to attend required meetings, seminars, etc.
Other Skills and Abilities: Must be computer literate and able to work with programs such as Word, Excel, etc., and be able to learn and use HP programs such as e‑mail, established programs, etc.
Field Service Supervisor
Cincinnati, OH jobs
Job Title: Field Service Supervisor Department: Technical Service Reports To: Technical Service Manager Exemption Classification: Exempt Summary: Supervise field techs, dealing with customer request for service for either warranty or information request, scheduling and coordination start-ups on new equipment and following up on these start-ups. MINIMUM REQUIREMENTS TO PERFORM DUTIES Essential Duties and Responsibilities: 1. Supervise technicians during installation and startup of machines at the customers' plant and maintain all working components as determined by customers' needs. 2. Schedule and coordinate travel to customers' location(s) for techs to supervise installation of our machines at the customer's plant and perform startup of new machine. 3. Assist techs with field trouble shooting on both warranty and repair orders. 4. Review jobs in the shop as production is in progress for possible field service problems. 5. Training of other employees and/or customers on machines. 6. Review and post service reports on jobs in the fields. 7. Assist Technical Service Manager when required. 8. Other functions as directed. Supervisory Responsibilities: Supervise Field Service Technicians and assist in training of temporary/new employees. Qualifications/Skills: Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information. Education and/or Experience: College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge, programming experience. Position requires multiple projects be handled at one time. Language Skills: Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors, etc. Mathematical Skills: Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics. Reasoning Ability: Be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations. Physical Demands: Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device. Work Environment: Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job. Travel : Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.
Service Manager
Marietta, OH jobs
Job Description
Join Our Team at Hi-Vac! Hi-Vac is seeking an experienced and proactive Service Manager to lead our service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear from you.
What You'll Do:
Lead and manage the daily operations of the service department
Hire, train, schedule, and develop service technicians and support staff
Implement and refine service procedures, policies, and quality standards
Resolve customer issues and ensure top-tier service responsiveness
Track key service performance indicators and generate actionable reports
Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery
Maintain service records, work orders, and customer communication logs
Ensure compliance with safety regulations and internal standards
Manage service budgets, resource allocation, and cost control
Foster a culture of teamwork, accountability, and continuous improvement
What We're Looking For:
Bachelor's degree in Business Administration, Engineering, or equivalent experience
5+ years in a service management or supervisory role
Proven leadership, coaching, and team-building skills
Strong problem-solving and decision-making abilities
Proficiency in service management systems, CRM tools, and Microsoft Office
Ability to analyze performance data and drive improvements
Preferred Qualifications:
Relevant industry certifications (e.g., ASE, HVAC-R, ITIL)
Experience with field service operations or customer-facing technical support
Background in managing distributed or remote service teams
Apply Today
If you're ready to lead a high-performing service team and make an impact at Hi-Vac, apply now to join our mission of delivering best-in-class service across our operations.