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August Healthcare at Richmond Remote jobs - 1,454 jobs

  • Customer Account Representative - Urology

    Aeroflow 4.4company rating

    Asheville, NC jobs

    Shift: Monday-Friday 8:30 am - 5:30 pm EST Pay: $20/hour Aeroflow Health is taking the home health products and equipment industry by storm. We've created a better way of doing business that prioritizes our customers, our community, and our coworkers. We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you're looking for a stable, ethical company in which to advance you won't find an organization better equipped to help you meet your professional goals than Aeroflow Health. The Opportunity Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose - to provide great customer service to our new and current patients. As a customer account representative, you will focus on providing exceptional customer service to patients, professionals, and insurance companies. This is a fully remote position; however, it is not a flexible or on-demand schedule. To be successful in this role, you must be able to work in a quiet, distraction-free environment where you can handle back-to-back phone calls and maintain focus throughout your shift. Please note: Working remotely is not a substitute for childcare. Candidates must have appropriate arrangements in place to ensure they are fully available and able to respond to calls and tasks as they come in throughout the workday. Your Primary Responsibilities We are currently seeking a Customer Account Representative. CAR is typically responsible for: Handling a high-volume number of both incoming and outgoing phone calls daily Updating account information, such as: product needs, insurance, contact information, etc. Placing resupply orders for current patients that receive incontinence supplies and catheters Researching insurance payer requirements and understanding reimbursement procedures Troubleshooting equipment problems and offering product changes Maintaining HIPAA/patient confidentiality Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance Regular and reliable attendance as assigned by your schedule Other job duties as assigned Skills for Success Excellent Customer Service Skills Ability to Think Critically Exceptional Organization High Level of Compassion Outstanding Written and Verbal Communication Willingness to Make Decisions Independently Ability to Contribute to a Team Must Be Adaptable and Willing to Learn General Computer and Email Proficiency Required Qualifications High school diploma or GED equivalent 1 year of customer service experience preferred 1 year of call center experience preferred Excellent written and verbal communication skills Excellent critical thinking skills Excellent De-escalation skills Excellent active listening skills Ability to multitask - shifting between open applications as you speak with patients Ability to type 40+ words per minute with accuracy A reliable, high-speed internet connection is required, with a minimum download speed of 20 Mbps and minimum upload speed of 5 Mbps. Unstable or unreliable connectivity may impact performance expectations. Repeated internet or phone outages may result in the termination of remote work privileges at the discretion of Aeroflow Health management. You might also have, but not required: Knowledge with different types of insurance such as medicare, medicaid, and commercial plans DME supplies, specifically with incontinence and catheters What we look for We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes. What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!! Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: Family Forward Certified Great Place to Work Certified 5000 Best Place to Work award winner HME Excellence Award Sky High Growth Award If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you! Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $20 hourly 3d ago
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  • Senior Systems Engineering Lead - ABMS DI Network (Remote)

    Leidos 4.7company rating

    Arlington, VA jobs

    A leading technology solutions company is seeking a Systems Engineering Lead to manage the product lifecycle for an agile development program. The role requires a minimum of Top Secret clearance and extensive relevant experience (BS: 12-15 years; MS: 10-13 years). Key responsibilities include work with the Systems Engineering Lifecycle and documentation of requirements. Strong communication skills and the ability to collaborate across various disciplines are essential. This position offers a competitive salary range between $131,300 and $237,350. #J-18808-Ljbffr
    $131.3k-237.4k yearly 5d ago
  • Speech-Language Pathologist (SLP) Spanish Speaking Remote

    All Care Rehab 3.8company rating

    Virginia Beach, VA jobs

    All Care Therapies provides speech, occupational, and physical therapy-virtually and in person. With clinics in California, Texas, and Nevada, we support clients of all ages and backgrounds. Our team is made up of passionate clinicians who value flexibility, collaboration, and meaningful care. Whether we're helping a client communicate or supporting recovery after injury, we meet people where they are. Job Description We are hiring in all 50 states to provide services for clients in California. We are also offering reimbursement for California licensure! We are actively seeking part-time Speech Language Pathologists (SLPs) to join our Provider Network. You will have the opportunity to conduct treatment with our diverse client population of children and adults. We deliver skilled speech therapy services and interventions tailored to the unique needs of our clients with receptive and expressive language disorders, fluency, voice, and apraxia of speech. Responsibilities Provide remote speech-language therapy services to clients Conduct online speech-language assessments to determine eligibility for speech services Develop, coordinate, implement, and monitor an individual's plan of care via teletherapy Maintain a caseload of kids, adults, and the geriatric population Keep appropriate and daily documentation Qualifications Master's degree in Speech-Language Pathology Active CA State Speech Language Pathologist License or able to obtain a CA license Experience in a clinic or school setting or successful clinical interview Technical proficiency to conduct teletherapy through our all-inclusive platform Should be comfortable working with children (18 months+) Bilingual in Spanish required Location and Hours This is a 100% remote opportunity, requiring a minimum commitment of 12-29 hours per week for part-time. Compensation 1099 | Bilingual - $60.00 for 60-minute evaluations and $30.00 for 30-minute therapy sessions. 1099 | Non-Bilingual - $56.00 for 60-minute evaluations and $28.00 for 30-minute therapy sessions. W2 | $43.00 - $56.00 per hour commensurate with experience, qualifications, and bilingualism. * Reimbursement for licensure(s) will be paid out after 145 hours of work. Why Join Us? Experience the difference of working with a close-knit team of dedicated therapists who value collaboration, mentorship, and shared professional growth. Competitive compensation that recognizes your expertise Flexible scheduling that empowers you to maintain work-life balance A referral bonus program to reward your network A clear pathway for career advancement through leadership development and internal promotion opportunities Join us and build a rewarding career in an environment that invests in your success. Additional Information All your information will be kept confidential according to EEO guidelines. All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $43-56 hourly 2d ago
  • District Manager

    Biote 4.4company rating

    Virginia Beach, VA jobs

    Description Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.This position will help support our Virginia Beach territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team.You must be located in the Virginia Beach area to be considered.Position and Scope:We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position.As a District Manager, your daily responsibilities will include: Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources. Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. Ability to read and understand medical and scientific studies. Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability. Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff. Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills. Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better. Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes. Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis. Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards. Prospecting for new leads and identifying quality sales prospects from active leads. Attending marketing and sales events for prospects and current customers. Working with customers for sales referrals with new prospects. Updating all relevant sales activities in the Company's CRM system. Closing sales accurately and effectively each month to meet or exceed targets. Responding to all emails received from the customer and Biote employees and related vendors in a timely manner. Performing other related duties as required or requested. As a District Manager, your background should include: Bachelor's degree Strong teamwork, communication (written and oral), client management, and interpersonal skills. Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech. Strong work ethic and time management skills Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills. Proficient in Microsoft Office suite and customer relationship management software. Ability to travel in order to do business, approximately 20% of the month. Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned. Valid driver's license issued by the state/province in which the individual resides and a good driving record is required. Home office capability is required with reliable high-speed internet access Company Perks: Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine Company Paid Life and AD&D Insurance 15 days of Paid Time Off and Company Holidays 401k with a 3% employer contribution Motus mileage program Other excellent health and wellness benefits in line with our business If you're interested in this awesome opportunity, please apply today!
    $102k-175k yearly est. Auto-Apply 32d ago
  • Laboratory Subject Matter Expert

    Leidos 4.7company rating

    Reston, VA jobs

    The Leidos Partnership for Defense Health is seeking a **Laboratory Subject Matter Expert** to work **REMOTELY** and support its $4.6B single award DHMSM IDIQ contract, known as MHS GENESIS. This highly visible program provides modernization of Electronic Health Records (EHR) capabilities for the Department of Defense, supporting nearly 10 million service members and their families worldwide. While every healthcare system is addressing quality, user experience and cost, the MHS GENESIS program has the added challenge of delivering these objectives within the DOD security environment, at the DOD's global scale, all while supporting the Defense Health Agency (DHA)'s vision of a medically ready force ─ which is essential to our national defense. **WHAT YOU WILL BE DOING** The Laboratory Subject Matter Expert will join the Clinical Product team responsible for clinical optimization and new capability clinical support. Your efforts will support the implementation, deployment, and sustainment of new capabilities for a dynamic and expanding portfolio of additional health solutions. Primary responsibilities include: + Provide laboratory clinical input into new capability design + Provide laboratory clinical input into workflow optimization + Support multiple projects in design, creation and modification of enterprise workflows (in workflow designer) that support changes to the laboratory application of MHS GENESIS + Collaborate with team to design fully integrated clinical and revenue cycle workflows to support clinically driven revenue cycle + Support the development of adoption presentations for laboratory services + Present and facilitate laboratory discussions with the customer + Support Functional Valid Events with creation of scripts for demonstration in a non-production environment + Review of interim and final release notes for platform upgrades + Support design and testing activities + Support review and recommended updates to laboratory training content **FACTORS FOR SUCCESS** + BS degree and 7+ years of prior relevant experience or Masters with 2-6 years of prior relevant experience. + US Citizen with ability to obtain and maintain an ADP IT-II Public Trust Clearance based on the minimum of a Tier 3 investigation. Federal Government requirement. + Deep Oracle Health (Cerner) Laboratory Application experience **(Clinical Pathology and Anatomic Pathology experience preferred)** + Previous hospital laboratory experience required + Expertise in workflow design and workflow designer tool + Expertise in facilitation of design and adoption sessions **HOW YOU WILL STAND OUT FROM THE CROWD** + Strong communication skills + Previous Millennium deployment experience + Previous Millennium optimization and sustainment experience + Prior remote working conditions If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. **Original Posting:** January 16, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. **Pay Range:** Pay Range $107,900.00 - $195,050.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. **About Leidos** Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ************** . **Pay and Benefits** Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at **************/careers/pay-benefits . **Securing Your Data** Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ***************************** . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (******************************* . **Commitment to Non-Discrimination** All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. \#Remote REQNUMBER: R-00173936 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
    $107.9k-195.1k yearly Easy Apply 11d ago
  • Prior Authorization Supervisor, Specialty Testing - REMOTE

    Labcorp 4.5company rating

    Raleigh, NC jobs

    **Prior Authorization Supervisor,** **Specialty** **Testing** **Location Not** **e:** **Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility.** At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! The Pre Authorization Supervisor position is responsible for leading a team of Specialty Test Prior Authorization Specialists. **Primary Responsibilities:** + Oversee work assignments, ensuring efficient task distribution andtimelycompletion. + Generate and analyze inventory reports to guide decision-making. + Proactively assess inventory throughout the day tooptimizeworkflow and prioritize urgent cases. + Communicate effectively with various departments to resolve discrepancies, including missing work files and IT platform issues. + Audit employee work for accuracy, providing constructive feedback and coaching to enhance performance. + Conduct one-on-one meetings with employees, fostering professional growth and setting annual goals. + Offertimelysupport by answering employee and stakeholder inquiries. + Train new hires and develop comprehensive training resources. + Create and interpret complex SOPs, job aids, and special workflows for diverse processes. + Design and leadengagingteam meetings. + Navigate multiple platforms and websites tofacilitateprior authorization tasks. + Perform specimen history research toassistwith escalations, training, and troubleshooting. + Deliver exceptional customer service with professionalism, patience, and empathy. + Escalate critical issues to leadership when necessary. + Identifyand recommend process improvements to enhance efficiency. + Maintain a thorough understanding of policies, guidelines, and payer requirements related to specialty testing (such as oncology, women's health, and other advanced diagnostics). + Ensure compliance with specialty test regulations and proactively address any policy updates that impact workflow. + Meet deadlines consistently whilemaintaininghigh accuracy and minimal errors. + Complete requiredtrainingspunctually and thoroughly. **Qualifications:** + High school diploma or equivalent required; associate degree orhigher stronglypreferred. + Minimum3 years of relevant work experiencerequired. + Minimum 1 year of experience in prior authorizations strongly preferred (concurrent experience acceptable). + 3+ years of leadershipexperienceis stronglypreferred. + Minimum2+ years priorworkexperience in insurance claims, pre-authorization, and medical benefits strongly preferred. + Utilize MS Excel,Wordand Outlook; PowerPointproficiencypreferred + Experience with specialty testing (such as oncology, women's health, and other advanced diagnostics) preferred. + Proven ability to identify improvement opportunities and implement recommendations preferred. **Additional Desired Skills:** + Exceptional interpersonalcommunicatorwith the ability to build rapport and motivate teams. + Strong problem-solving and decision-making abilities. + Detail-oriented with a proventrack recordof delivering results. + Comfortable managing performance in a production-driven environment while enforcing company policies. + Demonstrates integrity, trustworthiness, accountability, and respect in all professional interactions. + Maintains confidentiality and upholds high ethical standards. + Strong verbal and written communication skills. + Self-motivated with the ability to thrive under pressure in a dynamic environment. + Reliable and punctual. **Pay range: $52,200.00 - $92,600.00 a year** **Schedule: Mon-Fri, 8am-5pm ET** **Application window closes:** **02/02/2026** All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Benefits** : Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here (************************************************************** **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
    $52.2k-92.6k yearly 1d ago
  • Technical Account Manager

    Cardinal Health 4.4company rating

    Raleigh, NC jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Job Description** As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used. **Position Summary** Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. **Role contribution and responsibilities:** + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs + Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. + Monitors performance and recommends scope, schedule, cost or resource adjustments + Connects short-term demands to long-term implications, in alignment with the supporting business case. + Prioritizes multiple tasks while meeting deadlines + Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. + Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. + Connects project objectives to broader organizational goals. + Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. + Negotiates with stakeholders to obtain the resources necessary for successful project execution. + Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making. + High level of client contact in an Account Management portfolio approach. **What is expected of you and others at this level** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues + Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships **Accountabilities in this role** + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services + Acts as single technical liaison for the client + Daily interactions with client to assess and advise client needs and requests + Analyze client program, needs and propose solutions and options that provide value to client + Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements. + Manage client deliverables, timelines, and artifacts + Monitor team backlog and prioritize activities to deliver on time, on budget, on scope + Anticipate client needs and proactively make program recommendations to enhance service value + Perform necessary project administration, project status, and risk, issue management _Qualifications_ + Master's Degree preferred + 3-5 years' experience of client relationship management experience at the account management level preferred + Prior experience working in a Specialty Pharmaceutical HUB environment, preferred + 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred + Proficiency in Microsoft Office products preferred + Strong oral and written communication skills, with executive facing presentation experience + Strong project management skills + Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Travel requirement up to 10% TRAINING AND WORK SCHEDULES: + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 11d ago
  • Analytics QA Tester (Remote)

    Vaya Health 3.7company rating

    North Carolina jobs

    LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm (EST). Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB The Analytics QA Tester works independently, as well as with developers and business analysts, to test complex software and Business Intelligence solutions. Develop test plans, participate in peer reviews of software solutions (including code reviews), and assist end-users with user acceptance testing. Responsible for automated regression testing. Work closely with other software developers and analysts to understand what the product is meant to do, to identify issues in design and development, and to provide recommendations for improvements. Analyze and understand complex data sources in order to validate developed applications, Business Intelligence solutions, data warehouses, data visualizations, and extract, transform, and load (ETL) procedures. As a member of an agile development team this position will test new features for functionality and user experience. ESSENTIAL JOB FUNCTIONS Work with the Analytics Development Team to test applications and Business Intelligence products during the systems development life cycle (SDLC). Assist end-users in performing user acceptance testing on developed solutions. Responsible for designing and implementing test plans and test cases based on product specifications. Perform post-implementation testing of developed solutions. Document test plans, test cases, and test results. KNOWLEDGE OF JOB Integrity and decision-making skills necessary to work with and protect confidential personal health information Problem solver, with ability to debug complex processes and applications Analytical and troubleshooting skills Experience within an agile development process, creating and using automating acceptance tests, automated test framework, de-bugging tools and analyzing stack traces. Microsoft Team Foundation Server for work item tracking and source code control is preferred Experience testing web applications, including the ability to use and understand advanced features of web browsers Experience testing end-user reports, ETL packages, and data visualizations including the ability to test Microsoft T-SQL procedures Excellent verbal and written communication skills, ability to articulate ideas clearly Proven ability to meet development commitments and manage expectations Desire for constant improvement Ability to work independently and as a strong team player Ability to work in a fast-paced, deadline driven environment running multiple projects simultaneously High level of computer literacy with spreadsheets, word processing and database software and business systems (Word, Access, Excel, PowerPoint, MS Project, VISIO and other graphic software). Extensive development, architecture, and configuration skills in Microsoft SQL Server 2008, 2012, or 2014 including strong SQL development skills (preferably Microsoft T-SQL). Extensive development, architecture, and configuration skills with the Microsoft .NET framework including development of applications using C# or VB.NET. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline required and 5 years of experience testing highly complex software applications crossing multiple platforms and diverse technologies. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open until filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.
    $54k-67k yearly est. Auto-Apply 60d+ ago
  • Intern, Global Patient Engagement (Durham, NC)

    Biocryst 4.8company rating

    Durham, NC jobs

    COMPANY: At BioCryst, we share a deep commitment to improving the lives of people living with complement-mediated and other rare diseases. For over three decades we've been guided by our passion for not settling for “ordinary” in our quest to develop novel medicines. We leverage our expertise in structure-guided drug design to develop first-in-class or best-in-class oral small-molecule and protein therapeutics, led by the efforts of our team of expert scientists in our Discovery Center of Excellence in Birmingham, Alabama. Our global headquarters is in Durham, North Carolina, and our employees span the globe across sites in multiple countries. We are proud of our culture of engagement and accountability that rewards people for innovative thinking and achievement of key objectives. For more information, please visit our website at **************** or follow us on LinkedIn and Instagram . SUMMER INTERNSHIP PROGRAM The BioCryst Internship Program is more than just an internship, it's a launchpad for your future career. We believe the best learning happens through hands-on experience, meaningful connections, and ownership of your summer projects. During your 12-week internship, you'll dive into biotech projects firsthand and see the impact your work has on patient lives. Program Highlights Hands-On Work: Participate in projects that have real impact on the team and company. Hybrid Flexibility: Balance remote work with at least three days per week in our Durham/RTP office, at the Frontier RTP campus, providing access to resources, mentorship, and the full internship experience. Note: this is not a fully remote internship. Onboarding & Orientation: Kick off the summer with an in-person orientation at our headquarters to meet fellow interns and leaders. Professional Growth: Attend workshops, networking sessions, and join the Career Connections Program to sharpen your skills and explore career paths. Community & Culture: Join social events, team-building activities, and volunteer opportunities to build relationships and give back. Intern Showcase: Share your work and impact at our in-person Summer Intern Showcase. Access to Leaders: Gain insights directly from company leaders and innovators shaping the future of biotech. JOB SUMMARY: This is an exciting opportunity to explore patient engagements important role in a fast-growing biotech company. As a Patient Engagement Intern, you will collaborate with various cross-functional partners and non-profit patient organizations to identify synergies and opportunities to help support and empower patient communities in BioCryst's therapeutic areas and beyond. During this internship, you will rely on and grow your communication, research, strategic thinking, and organizational skills and leave with a deeper understanding of how to translate the power of patient voices into meaningful change. The ideal candidate will be ready to roll up their sleeves and bring their genuine and empathetic passion for serving rare disease patient communities into a fast-paced, innovative learning environment. ESSENTIAL DUTIES & RESPONSIBILITIES: Relationship management: Support Patient Engagement team initiatives with local, national, and international patient organizations. Assist with streamlining inquiries to and from internal colleagues and patient organizations. Landscape assessments: Identify new patient organizations and opportunities for collaboration around disease state awareness, patient education, and support services. Advisory Board Support: Assist with patient advisory board/council development and other initiatives to further understand patient community experiences. Event planning: Attend and coordinate company's participation in patient organizations' virtual and in-person conferences, fundraising events, and awareness campaigns, along with internal company-wide events or programs. Benchmarking: Strategize and assist in developing KPIs, systems, programs and trainings to measure and share Patient Engagement team's impact. Communications: Work collaboratively with Corporate Communications to amplify Patient Engagement activities and programs. Help communicate Patient Engagement team's capabilities internally and externally through Intranet articles, social media posts, and presentations Cross-functional engagement: Represent Patient Engagement team at select meetings with internal stakeholders including Legal and Compliance, Medical Affairs, Corporate Communications, Marketing, and Market Research, etc. Document and socialize meeting summaries and action items. Administrative Support: Actively support the Patient Engagement team with Veeva submissions, data input, update advocacy calendar, meeting coordination and capturing meeting minutes. EXPERIENCE & QUALIFICATIONS Working towards a bachelor's degree in non-profit management, social work, public health, public policy, pre-med, nursing, health communications, business, or related discipline with a minimum 3.0 GPA Preferred background in patient support activities and familiarity with the dynamics of non-profit organizations Interest in rare disease and drug development Empathetic relationship-builder Creative and strategic thinker Self-starter who can work independently Experience and interest with event and program planning, coordination and execution Ability to be flexible and adjust quickly as priorities change Team player who is willing to flex outside the prescribed role Excellent verbal and written communication and presentation skills Proficient in Microsoft Office Suite and online meetings platforms (Microsoft Teams, Zoom) REQUIRED DOCUMENTS Cover Letter Resume References (2-3) INTERNSHIP DETAILS Duration: 12 weeks, full-time, paid internship Program Dates: May 18, 2026 - August 7, 2026 *start and end dates are not flexible Expected weekly hours: 32-35 Location: Hybrid, with at least three days per week in Durham/RTP office, at the Frontier RTP campus. This internship is not fully remote, and housing is not provided. The statements in this position description are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The manager may assign additional responsibilities and assignments from time to time. BioCryst is an equal opportunity employer and is committed to providing equal employment opportunities without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability and/or other protected class characteristics. Additionally, BioCryst is committed to achieving its business objectives in compliance with all federal, state and local law.
    $38k-49k yearly est. 60d+ ago
  • Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)

    Maximus 4.3company rating

    Wilmington, NC jobs

    Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00
    $114k-205k yearly est. Easy Apply 4d ago
  • Member Care Coordinator

    Community Care of North Carolina Inc. 4.0company rating

    Raleigh, NC jobs

    The Member Care Coordinator position is a non-clinician role that works in collaboration with the Care Management staff and/or quality improvement staff to support the multi-disciplinary team approach of patient care by meeting key performance indicators (closing care gaps, reducing hospitalizations, readmissions, ED utilization, and PMPM costs) and other organizational mandates as designated. The Member Care Coordinator may work remotely within regions to cover the needs across the state and/or may work on site at CCPN practices. Member Care Coordinators may directly assist members in improving their ability to improve their health outcomes. They also help design and implement systems to ensure the smooth operation of office functions and to support the Care Team. Member Care Coordinators may also work directly with assigned practices to assist them in addressing care gap closure under the direction of Provider Relations Representatives. This is primarily a remote position. Occasional in-person training and travel may be required. Essential Functions Receive and document all referrals from various sources into the Care Management documentation platform Verify eligibility and demographic information May complete Health Risk Screenings as needed Assist with mailing of educational materials, consent forms or other documents to the member as necessary Assist with referrals on behalf of the Care Management team Provide information for access and coordination of resources Assist member with care coordination and health care system navigation Provide culturally appropriate health education and information Provide general education and social support Advocate for members Identify care gaps and perform outreach to members in attempt to close gaps as requested Assist practice to submit supplemental data to health plans to provide documentation of gap closure as requested; assist with scheduling medical appointments and transportation as needed Assist to address with Social Determinants of Health as needed Access multiple EHR's to obtain and upload into the care management platform Access to Hospital/Data or Electronic Medical Record system will be required, as necessary Notify supervisor promptly of any issues with carrying out any duties assigned Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded Abide by department guidelines, company policies, and HIPAA regulations Perform other duties that assist in keeping the operations organized and functional Attend Departmental and corporate meetings, local and regional training, or other events as required Understand and uphold CCNC goals, objectives, and standards Travel using a personal vehicle will be required within the region and/or the State Qualifications High school diploma or GED required; or Licensed Practical Nurse 2-4 years minimum experience in a health care setting required 2- or 4-year degree in health-related field preferred Bilingual preferred Maintain a valid driver's license with current auto liability insurance Knowledge, Skills, and Abilities Knowledge of and experience working in patient or clinical data systems Computer skills required including various office software and the internet; experience with MS Office software preferred Knowledge of state and federal benefits system Excellent communication skills - oral and written Proficient Motivational Interviewing skills Organizational and time management skills Sensitivity to diversity of cultures, language barriers, health literacy and educational levels Knowledge of medical terminology Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives Able to shift strategy or approach in response to the demands of a situation Working Conditions The job environment is primarily an office or home environment. Multiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office and household conditions, as well as communicable disease could occur Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time Must be able to utilize office equipment, computer, keyboard and phone with or without assistive devices Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds Travel will be required within the region and/or the State
    $29k-41k yearly est. Auto-Apply 42d ago
  • Director Records Management

    Sentara Healthcare 4.9company rating

    Virginia Beach, VA jobs

    City/State Virginia Beach, VA Work Shift First (Days) The Director of Records Management leads the organization's enterprise-wide approach to records governance, overseeing the systems and standards that ensure documents are properly stored, organized, maintained, and securely disposed of. The role focuses on strengthening compliance, improving accessibility, and advancing technology solutions that support efficient and compliant recordkeeping practices. This position plays a key part in reducing risk and promoting consistent information management across all business units. The Director of Records Management leads the organization's enterprise-wide approach to records governance, overseeing the systems and standards that ensure documents are properly stored, organized, maintained, and securely disposed of. The role focuses on strengthening compliance, improving accessibility, and advancing technology solutions that support efficient and compliant recordkeeping practices. This position plays a key part in reducing risk and promoting consistent information management across all business units. Key Responsibilities * Manage/support the development, implementation, and maintenance of records management policies and procedures. * Develop and provide training and guidance to staff on records management practices, policies, and tools. * Assist business departments in creating systems that allow for accurate categorization, filing, and indexing of records for easy retrieval. * Perform regular audits of records to ensure compliance with legal, regulatory, and organizational standards for maintenance, retention, and destruction. * Provide support for the preparation, transfer, and storage of records, ensuring proper documentation is maintained throughout the process. * Support the identification and retention of records in accordance with applicable organizational retention schedules. * Support implementation of electronic records management systems and other technology solutions. * Respond to internal and external inquiries related to records and information retrieval, in conjunction with other internal departments, as appropriate. * Ensure that records that have reached a destruction point are disposed of in a secure manner. * Prepare reports and summaries related to records management activities as required. Education * Bachelor's degree (Required) Experience * 7 years of document control, records management or similar experience * Experience in matrixed or direct leadership roles requiring strong collaboration. Benefits: Caring For Your Family and Your Career * Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development * Pet Insurance * Legal Resources Plan * Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
    $61k-122k yearly est. Auto-Apply 5d ago
  • Epic Scheduling Optimization Specialist - Remote

    Sentara Healthcare 4.9company rating

    Virginia Beach, VA jobs

    City/State Virginia Beach, VA Work Shift First (Days) Sentara health is looking for an EPIC Scheduling Optimization Specialist to join our team ! . The EPIC Scheduling Optimization Specialist is responsible for the development, maintenance, optimization, and governance of provider, resource, and departmental scheduling tools within the Epic platform, including templates and decision trees. This role ensures consistency, accuracy, and operational alignment of scheduling structures across all departments, supporting access to care, productivity targets, and overall patient experience. The Specialist collaborates closely with Ambulatory Services Division leadership, operations, project management, and IT teams to ensure standard work is developed, implemented, and sustained. The role requires strong analytical skills, Epic system expertise, and a passion for improving access operations through innovative and data-driven solutions. Key Responsibilities * Build, maintain, and troubleshoot Epic scheduling templates, visit types, modifiers, and decision trees. * Support daily Epic scheduling configuration needs across ambulatory departments. * Collaborate with clinical and operational leaders to align scheduling strategies and resolve build issues. * Fulfill template and decision tree requests while educating users on best practices. * Analyze scheduling data to identify trends, root causes, and recommend improvements. * Lead provider onboarding/offboarding projects and optimize template utilization and access. * Deliver training sessions and create user documentation (e.g., tip sheets, guides). * Partner with IS and Epic teams to test and implement system changes. * Use Epic reporting tools, Power BI, Excel, and Tableau for data-driven insights. * Support onboarding efforts to ensure scheduling standards are applied consistently. * Drive continuous improvement in scheduling build quality and turnaround times. Education: High school Diploma required Certification/Licensure : Epic Cadence Certification (must be obtained within 1 year of hire) Experience Required Experience and Skills: * 3 years of direct experience working with Epic scheduling templates and decision tree configurations required * Experience building and maintaining Epic scheduling templates, visit types, modifiers, and decision trees * Strong ability to troubleshoot and support Epic scheduling configuration across ambulatory settings * Proven collaboration with clinical and operational leaders to align scheduling strategy and resolve issues * Ability to analyze scheduling data to identify trends and recommend improvements * Skilled in conducting end-user training and creating supporting documentation * Proficiency in Epic reporting tools and Microsoft Excel Preferred Skills: * Experience with provider onboarding/offboarding and automated workflow design in Epic * Familiarity with Power BI and Tableau for generating scheduling insights * Experience partnering with IS and Epic technical teams on system enhancements * Knowledge of Sentara's scheduling standards or equivalent healthcare system processes * Background in continuous improvement efforts focused on build quality and turnaround time Benefits: Caring For Your Family and Your Career * Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development * Pet Insurance * Legal Resources Plan * Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
    $30k-34k yearly est. Auto-Apply 38d ago
  • Intern - System Engineering (Remote)

    Maximus 4.3company rating

    Wilmington, NC jobs

    Description & Requirements Maximus is seeking a motivated REMOTE Systems Engineering Intern - 10 weeks (40 hours per week). Orientation will start the last week in May of 2026. We're looking for candidates with a strong foundation in technical fundamentals, eager to apply systems thinking, automation, and analytical skills. This internship will introduce you to support real-world engineering solutions while learning from experienced engineers. Essential Duties and Responsibilities: - Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset. - Escalate issues and questions to management, as necessary. - Participate in group discussions with peers or external groups to solution problems of moderate scope. - Participate in meetings to gain process knowledge and guidance on assigned projects. - Read, understand, and perform assignments within prescribed guidelines. - Approach challenges and create solutions with a critical thinking and customer service mindset. - Prepare standard reports and presentation materials. Assist with system documentation (requirements, architecture diagrams, interface definitions) Support system integration and testing by executing test cases and documenting results Help analyze system performance, logs, and data to identify issues or trends Use engineering tools (Jira, Confluence, Git, Excel) to track work and maintain artifacts Write basic scripts (Python/Bash/PowerShell) to automate tests or data collection Collaborate with engineers in design reviews, standups, and troubleshooting sessions Minimum Requirements - High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. Systems fundamentals: basic understanding of how software, hardware, networks, and data interact Technical skills: familiarity with at least one programming or scripting language (Python preferred) Tools & documentation: experience with Excel/Sheets, Git (basic), and technical documentation Testing & analysis: ability to follow test procedures, analyze results, and identify anomalies Problem-solving: logical thinking, curiosity, and willingness to troubleshoot with guidance Communication & teamwork: clear written/verbal communication and ability to collaborate in team environments EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 25.00 Maximum Salary $ 25.00
    $24k-33k yearly est. Easy Apply 7d ago
  • Data Product Manager

    Target RWE 4.2company rating

    Parkton, NC jobs

    The Data Product Manager will drive forward the evolution of Target RWE's research data products, spanning both existing retrospective datasets and the development of new, differentiated offerings. This role is central to building high-quality research datasets derived from EHR data across Target RWE's network of clinical sites, as well as linked data sources such as claims. The Product Manager will lead cross-functional initiatives, including the development of novel research variables and the implementation of AI-enabled data curation at scale. You will partner closely with quantitative sciences, engineering, clinical, and data curation teams to translate clinical and scientific needs into robust, customer-ready data products. This role requires deep familiarity with healthcare data and EHR documentation patterns, strong clinical research acumen, and the ability to apply clinical insight to ambiguous data challenges. The Data Product Manager reports to the Head of Data Innovation and is a core member of the Product organization. What You'll Do Own and drive cross-functional workstreams to build, maintain, and evolve Target RWE's research datasets. Maintain product roadmaps for clinical research datasets in hepatology and other disease areas, incorporating input from stakeholders. Oversee end-to-end preparation and delivery of research datasets to customers. Manage customer-facing documentation, including analytic guides, training materials, and dataset documentation. Ensure data product quality by maintaining and prioritizing a backlog of enhancements and leading cross-functional investigations and improvements. Assist in the development of new research variables, from conceptual design through implementation, incorporating feedback from clinical and scientific experts. Design and conduct exploratory analyses of EHR data to understand how variables of interest are captured in real-world clinical documentation. Partner with engineering to pilot AI-based curation approaches, evaluate performance, and drive iterative improvements. Develop abstractor guidance and specifications, in collaboration with clinical and data curation teams, to produce gold-standard datasets for AI model training. Interface with pharma customers to educate them on Target RWE's data products, answer questions, and understand real-world usage and needs. What You'll Bring Deep experience working with healthcare data, including EHR data and other patient-level data sources such as claims. 5+ years of experience in healthcare data, real-world evidence, or clinical research. Strong ownership mindset with a track record of delivering high-quality, complex work. Comfort with clinical concepts and the ability to interpret real-world EHR documentation; enthusiasm for building domain expertise in relevant disease areas. Strong data intuition, including understanding data models, designing basic analyses, and interpreting results. Comfort operating in ambiguous, evolving problem spaces. Ability to shape initiatives from the ground up, provide structure, and clearly scope work for cross-functional teams. Proven ability to drive complex initiatives and serve as the “quarterback” in a collaborative, cross-functional environment. Excellent written and verbal communication skills, including direct experience working with external customers. Familiarity with healthcare data standards and terminologies (e.g., LOINC, RxNorm, SNOMED) preferred. Clinical background (e.g., RN, NP) strongly preferred. If you are ready to be part of a team where your work truly matters - where your expertise isvalued, your growth is supported and your contributions help shape the future of healthcare, Target RWE is the place for you. We're building something meaningful together, and we'd love for you to be a part of it. What we offer you Hybrid + remote work environment Comprehensive health, dental, and vision for you and your family 401(k) with company match Generous PTO and company holidays Paid parental leave Hybrid role: Located in Research Triangle Park, North Carolina
    $97k-132k yearly est. Auto-Apply 6d ago
  • Call Center Specialist

    Pulmonary Associates of Richmond 4.6company rating

    Richmond, VA jobs

    The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service. The Position: PAR is seeking an enthusiastic Call Center Specialists to work in the call center answering all incoming phone calls for the practice. This position is the first point of contact for patients, family members, referring to physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor. This is a remote position in Virginia. The selected candidate will be required to make occasional trips to the PAR office. Job responsibilities for the Call Center Specialist: * Answer incoming calls promptly and while demonstrating excellent customer service skills. * Listen and ask probing questions to determine the reason for the call and then handle the call accordingly. * Schedule patient appointments for pulmonary and sleep * Obtain and enter accurate demographic information into Allscripts. * Schedule appointment according to current policies * Inform caller of arrival time, items to bring to appointment, cancellation policy, etc. * Disseminate patient questions and refills requests via EMR to the MA/provider. * Provide basic information, guidance, and instructions to callers. * Distribute consultations and enter MD Coder. * Complete appointment requests are made online. * Gather patient records for local hospital systems (Bon Secours and HCA) * Assist with patient rescheduling as needed. * Assist with EMR indexing of incoming documents when/if needed. * Assist with EMR output queue when/if needed. * Assist with scheduling faxed and electronic new patient referrals. * Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always. * Adhere to HIPAA policies and procedures to protect patient privacy and security. * Perform other duties as assigned by provider, supervisor, or member of Administration. Qualifications for the Call Center Specialist: Education: High School Diploma or equivalent Experience: One year experience in a call center environment and/ or in a medical practice is preferred. Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible spending accounts * Employee referral program * Health insurance * Critical Illness * Life insurance * Paid time off * Retirement plan * Vision insurance * WEEKLY PAY and more! Physical / Mental Demands: * Sitting for long periods of time as well as occasional standing and walking. * Manual dexterity for using a computer keyboard and office machines. * Ability to view computer screens for long periods. * Occasional stress related to workload and physician / patient demands. Pulmonary Associates of Richmond is an Equal Opportunity Employer.
    $27k-32k yearly est. 11d ago
  • Regional Director of Operations Crunch Fitness

    Crunch Fitness 3.9company rating

    Huntersville, NC jobs

    Benefits: Bonus based on performance Competitive salary Paid time off Training & development Employee discounts Health insurance Regional Director of Operations | Fit Fusion (a Crunch Fitness Franchisee) OverviewThe Regional Director of Operations will be responsible for strategic planning, execution, and optimization of day-to-day operations, ensuring efficiency, and contributing to organizational success in a specific region. This role involves overseeing operations initiatives across multiple locations, leveraging analytics to drive data-driven decision-making, while implementing strategies and processes to increase sales, operational efficiency and increase the customer lifetime value. The ideal candidate will have a deep understanding of both operations and sales with extensive experience in leading teams in a multi-location environment. The leader we are looking for possesses excellent organizational, leadership, teamwork and communication skills, and has a proven career track record with progressive levels of responsibility in the fitness industry. The contributions of this Regional Director will drive sales while continuing to strengthen member relationships while helping us drive business objectives for revenue, profitability and growth. Responsibilities Operational Oversight Develop and implement operational strategies and processes to optimize facility performance throughout a region of Crunch locations. Oversee multi-unit operations including training & development with an emphasis on performance management of the general manager team. Manage facility budgets and report on key performance indicators. Oversee regional program on facility management including gym audits to ensure all locations follow brand standards. Identify and implement process improvements to enhance efficiency and productivity. Team Management Lead and motivate a team of fitness professionals, including general managers and assistant general managers throughout a specified region. Conduct performance evaluations, provide feedback, and develop staff training programs. Institute practices to achieve goals and monitor key performance indicators for each location based on analysis of both current and historical data. Sales and Production Monitor goals for sales and production for the network Collaborate with VP of Operations on key initiatives designed to drive top sales in both the membership category and personal training. Train and develop gym level leadership on both sales and member experience to accelerate network growth. Other Responsibilities Work in collaboration with New Gym Openings team to ensure a successful location openings. Oversee execution of promotional events designed to enhance sales and the member experience. Implement new programs and services to adhere to Crunch brand standards. Qualifications Bachelor's degree in a related field; MBA preferred 5+ years of experience in fitness leadership roles, with at least 5 years in a multi-location or franchisee environment Proven track record of operational excellence in the fitness industry Strong expertise in business analytics, including proficiency member management systems Demonstrated ability to use data analytics to improve customer lifetime value and increase network performance Excellent project management skills with the ability to prioritize, manage multiple initiatives, and meet deadlines Outstanding leadership, communication, and interpersonal skills with the ability to collaborate across departments Passion for fitness and wellness, with a commitment to staying current on industry trends and innovations Ability to travel extensively throughout a specific region of Fit Fusion locations Ability to relocate Reporting Structure Reports directly to the Vice President of Operations Works in conjunction with the location specific management teams Flexible work from home options available. Compensation: $90,000.00 - $110,000.00 per year
    $23k-33k yearly est. Auto-Apply 60d+ ago
  • Member Services Associate

    Better Life Partners 3.6company rating

    Asheville, NC jobs

    Who we are:At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. If you're looking to roll up your sleeves and meet hard challenges head-on, then we're looking for you. The Role: As a Member Services Associate, you will play an integral role in the provision of care and services to our members. The Member Services Associate is a critical first line of contact with our members, setting the tone for how our services are experienced and accessed. The role focuses on connecting our members to the appropriate care teams, scheduling appropriate services, answering questions and troubleshooting our members' telehealth experience in addition to interacting with community partners, pharmacies, and labs. The Member Services Associate helps members navigate the services and teams within BLP and paves the way for members to receive timely services. To be successful in this role, you have a passion for understanding the needs of others, problem-solving and finding solutions, thrive in a fast-paced, dynamic environment, and succeed at providing excellent customer service. You are flexible, adapt well to change, and most importantly, you are excited about our mission and committed to helping people through a sometimes difficult system. Unless otherwise specified, this position is remote (work from home). Candidates must reside in one of the following states: Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Florida, Georgia, Pennsylvania, Rhode Island, or Connecticut.What you will do: Demonstrate and communicate the core values of Better Life Partners; Love, Act, Partner, Advocate, and Grow Act as a concierge for our services Promptly, professionally, and accurately respond to calls, emails, and text messages Coordinate meetings over Zoom between our members and providers or counselors. Accurately collect or verify member demographic, insurance, and additional information to ensure the member's profile is accurate and up to date in our proprietary electronic medical record platform Quickly identify member needs, clarify information, and transfer member calls to the right department Offer assistance and guidance to members in navigating their treatment plan, scheduling and rescheduling appointments, and liaising with clinical staff as needed Provide personalized support to members throughout their recovery journey, addressing any questions or concerns with compassion and understanding Exhibit cooperation, and flexibility, and provide assistance when interfacing with members, colleagues, and external partners Uphold the highest level of discretion and confidentiality when handling member information Continuously seek opportunities to enhance the member experience You are a good fit if you have: High school diploma or GED required Skills of handling complex inquiries normally obtained through 3 or more years of customer service experience (either via telephone, email and/or text) Proven experience working effectively in a remote work environment Strong computer literacy with the ability to multitask in a fast-paced environment is required Previous experience working with individuals diagnosed with substance use disorders is a plus Willingness and eagerness to learn, be flexible, and assist members and colleagues as needed Strong interpersonal and communication skills, with the ability to interact effectively with members from diverse backgrounds Excellent time management and strong attention to detail Exceptionally strong work ethic Bilingual ability is a plus but not required It will also be great if you have: A college degree Great listening skills with a passion for helping others. Delight and act with urgency solving problems for others and anticipating needs, with empathy and compassion for the unique needs of our members The ability to be a team player with an “all hands on deck” attitude Work location requirements: BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they're located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include: Must have reliable internet service with a fast upload/download ability Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions In addition to a competitive compensation package, we're offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We're a recovery-friendly workplace that values family life, diversity, equity, and inclusion.
    $27k-62k yearly est. Auto-Apply 40d ago
  • Technical Account Manager

    Cardinal Health 4.4company rating

    Richmond, VA jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Job Description** As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used. **Position Summary** Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. **Role contribution and responsibilities:** + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs + Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. + Monitors performance and recommends scope, schedule, cost or resource adjustments + Connects short-term demands to long-term implications, in alignment with the supporting business case. + Prioritizes multiple tasks while meeting deadlines + Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. + Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. + Connects project objectives to broader organizational goals. + Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. + Negotiates with stakeholders to obtain the resources necessary for successful project execution. + Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making. + High level of client contact in an Account Management portfolio approach. **What is expected of you and others at this level** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues + Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships **Accountabilities in this role** + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services + Acts as single technical liaison for the client + Daily interactions with client to assess and advise client needs and requests + Analyze client program, needs and propose solutions and options that provide value to client + Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements. + Manage client deliverables, timelines, and artifacts + Monitor team backlog and prioritize activities to deliver on time, on budget, on scope + Anticipate client needs and proactively make program recommendations to enhance service value + Perform necessary project administration, project status, and risk, issue management _Qualifications_ + Master's Degree preferred + 3-5 years' experience of client relationship management experience at the account management level preferred + Prior experience working in a Specialty Pharmaceutical HUB environment, preferred + 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred + Proficiency in Microsoft Office products preferred + Strong oral and written communication skills, with executive facing presentation experience + Strong project management skills + Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Travel requirement up to 10% TRAINING AND WORK SCHEDULES: + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 11d ago
  • Revenue Cycle Net Revenue Manager

    Inova Health System 4.5company rating

    Virginia jobs

    Inova Health is looking for a dedicated Net Revenue Manager Lead to join their Revenue Cycle - Financial team. This remote role will be full-time day shift from Monday - Friday, 9:00 a.m. - 5:30 p.m. We are seeking a Revenue Cycle Net Revenue Manager with a strong background in finance and analytics to drive revenue cycle performance and net revenue optimization. The ideal candidate brings advanced Excel skills, proven experience in financial modeling and reporting, and the ability to translate complex data into actionable insights that support strategy, process improvement, and payer contract success. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules Revenue Cycle Net Revenue Manager Job Responsibilities: Creates and enforces work standards, quality measures, and process improvements that are consistent with the organization's goals and objectives. Ensures regulatory compliance with Medicare and state authorities, Generally Accepted Accounting Principles and any external governing authority. Assures claims are reviewed, corrections are identified/made or resolutions are initiated while ensuring all follow-up claims/actions are submitted via the appropriate medium and with all required attachments. Maintains knowledge of government regulations, payer requirements, UB-04 standards, information system functionality (i.e. Hospital, clearinghouse, payer), hospital policies/procedures and departmental SRGs. Evaluates the impact of new or upgrades to existing systems/tools while performing testing of system changes, providing technical/operational support during implementation and evaluating the success of new systems/tools. Ensures timely/accurate billing, collection, posting, servicing, and/or auditing of the $1.5 billion receivable stream. Ensures follow-up is completed utilizing TRAC work lists, QMS, or other systems/reports according to department policy/procedure, SRG, or industry best practice standards. Demonstrates a working knowledge of CareMedic systems, DSS electronic billing systems, Syntellect IVR systems, HealthQuest 2000, QMS, and Premis electronic billing systems. Provides feedback and training to supervisors and staff. Provides resolution for pended (WIP backlog) claims within allowable timeframes (as defined for appropriate deficiency) and/or ensures billed claims receive timely and appropriate follow up based on established protocol or SRG. Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks. Minimum Qualifications: Experience: Four years of experience in Revenue Cycle, Clinic Operations, Credentialing, Denials Management and/or HB/PB Operation roles; Two years in leadership roles Education: Bachelors Degree or lesser educational degree with four additional years of experience Preferred Qualifications: Bachelor's degree in Accounting, Finance, or related field preferred; advanced degree or certification a plus. Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, financial modeling, dashboards). Proven experience in financial analytics, reporting, budgeting/forecasting, and revenue cycle performance metrics (Net Revenue, AR, Denials, Cash). Demonstrated ability to support managed care contract strategy, including payer trend analysis, financial modeling, and negotiation support. Skilled in process improvement, workflow streamlining, and ensuring accuracy, timeliness, and completeness of financial data. Strong communication and presentation skills with experience translating complex data into actionable insights for leadership. Remote Eligibility: This position is eligible for remote work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV
    $73k-101k yearly est. Auto-Apply 60d+ ago

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