Patient Access Representative jobs at Avenue 360 Health and Wellness - 57 jobs
Patient Access Representative
Houston Area Community Services, Inc. 4.3
Patient access representative job at Avenue 360 Health and Wellness
Overview: This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.
Duties and Responsibilities:
Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
Sign in patients
Update patient information at check-in within the EHR at every visit. Entering new patients into CTMP and maintenance of all other data input.
Responsible for accurate appointment scheduling; direct walk-in patients and emergencies as per established policies and procedures.
Pulling charts, tracking patients in EHR, and handing off chart to Medical Assistant or appropriate staff.
Ensuring that all charts are in compliance with documentation requirements.
Completion of all filing of charts by end of day.
Answer all incoming calls and route them to the appropriate staff including faxes.
Work closely with provider staff to assure smooth patient flow and cut down on waiting time.
Work closely with social services and refer patients who chronically do not keep their appointments for follow-up.
Call and remind patient of his/her appointment including the six-month no show report.
Follow up on “no show” patients on a daily basis.
Communicate patient's problem/complaint to the Clinical Nurse Manager or his/her designee.
Communicate with patients professionally and accurately regarding clinic policies, delays in schedules, etc.
Maintenance and clean up of clinic lobby area.
Check voicemails and return phone calls promptly.
Coordinate patient flow into Eligibility for services, such as admission, re-certification, and insurance changes.
Assist in screening of Medicaid and other insurances.
Accurately implement and collect co-pays.
Maintain stock of office supplies.
Keep all program fliers and information posted and available in waiting room.
Compliance with all policies and procedures, including confidentiality for patients and patients records.
Help with scanning procedures to get patient information into Electronic Health Record.
Make and maintain paper back up patient file including printing of Face Sheet every six months and patient labels.
Other duties as assigned by Supervisor, Operations Manager or Chief.
Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:
Ability to work under pressure.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Friendly personality with the desire to work with the public
Ability to handle multi-functions.
Understanding of community based organizations.
Communicate patients' problems to the medical staff.
Ability to relate to the public.
High school graduate/GED.
One year of medical experience from a similar setting.
Formal training from a vocational school in lieu of the above.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Must believe in health care with dignity for all
Ability to communicate with people and understand their problems.
Bilingual in English/Spanish strongly preferred.
Minimum typing speed of 35 wpm.
$27k-35k yearly est. Auto-Apply 60d+ ago
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Front Desk Specialist (Heights)
Avenue360 Health and Wellness 4.3
Patient access representative job at Avenue 360 Health and Wellness
About Us
Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs. Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs.
What we have to offer
Our Compensation Package Includes:
Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
Medical, Dental, and Vision
401K match up to 4%.
Company paid Life Insurance
Company paid Short Term and Long-Term Disability
Employee Assistance Program
Overview:
This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.
Duties and Responsibilities:
Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
Sign in patients
Update patient information at check-in within the EHR at every visit. Entering new patients into CTMP and maintenance of all other data input.
Responsible for accurate appointment scheduling; direct walk-in patients and emergencies as per established policies and procedures.
Pulling charts, tracking patients in EHR, and handing off chart to Medical Assistant or appropriate staff.
Ensuring that all charts are in compliance with documentation requirements.
Completion of all filing of charts by end of day.
Answer all incoming calls and route them to the appropriate staff including faxes.
Work closely with provider staff to assure smooth patient flow and cut down on waiting time.
Work closely with social services and refer patients who chronically do not keep their appointments for follow-up.
Call and remind patient of his/her appointment including the six-month no show report.
Follow up on “no show” patients on a daily basis.
Communicate patient's problem/complaint to the Clinical Nurse Manager or his/her designee.
Communicate with patients professionally and accurately regarding clinic policies, delays in schedules, etc.
Maintenance and clean up of clinic lobby area.
Check voicemails and return phone calls promptly.
Coordinate patient flow into Eligibility for services, such as admission, re-certification, and insurance changes.
Assist in screening of Medicaid and other insurances.
Accurately implement and collect co-pays.
Maintain stock of office supplies.
Keep all program fliers and information posted and available in waiting room.
Compliance with all policies and procedures, including confidentiality for patients and patients records.
Help with scanning procedures to get patient information into Electronic Health Record.
Make and maintain paper back up patient file including printing of Face Sheet every six months and patient labels.
Other duties as assigned by Supervisor, Operations Manager or Chief.
Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:
Ability to work under pressure.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Friendly personality with the desire to work with the public
Ability to handle multi-functions.
Understanding of community based organizations.
Communicate patients' problems to the medical staff.
Ability to relate to the public.
High school graduate/GED.
One year of medical experience from a similar setting.
Formal training from a vocational school in lieu of the above.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Must believe in health care with dignity for all
Ability to communicate with people and understand their problems.
Bilingual in English/Spanish highly preferred.
Minimum typing speed of 35 wpm.
Continuing Education and Training Requirements:
Participates in training required by the funding source and/or required by licensing board.
JOB CODE: Req 1748
$26k-32k yearly est. 9d ago
TPWD - Customer Service Representative II (Field Service Representative)
Texas Parks and Wildlife Department 4.1
Rusk, TX jobs
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. EXCELLENT BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
PLEASE NOTE:
All applications must contain complete job histories in the WORK HISTORY SECTION to include
* Job Title
* Dates of employment (month/year)
* Hours worked per week
* Name of Employer, Name of Supervisor and Phone Number
* Description of duties performed
* Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
* Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience.
* Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields.
* College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
* Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.
* Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.
IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
Customer Service Representative I-V
Space Force
No Military Crosswalk. Qualified veterans are encouraged to apply.
* More information on military occupational specialty codes can be found below:
*****************************************
**********************************************************************************
MILITARY EMPLOYMENT PREFERENCE:
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at **************************************
Required forms that will need to be attached with application for Military Employment Preference:
* Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
* Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
* Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
* Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
* Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
HIRING CONTACT: Lt. Kirk Clendening, **************
PHYSICAL WORK ADDRESS: Law Enforcement Region 3 District 1 - Rusk, 580 West Sixth Street, Rusk, TX 75785
GENERAL DESCRIPTION
Under the direction of the Lieutenant, Game Warden, this position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting and fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
MINIMUM QUALIFICATIONS
Education:
Graduation from High School or GED.
Experience:
Four years experience in customer service, clerical or administrative support work.
Licensure:
Applicant must possess a valid class "C" Texas driver's license.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general office administration and administrative support practices;
Knowledge of Agency, Division and Regional policies, procedures and programs;
Knowledge of Agency, Division and Regional organization and operations;
Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in using professional telephone etiquette;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Skill in using standard office equipment and software;
Skill in using MS Word, Excel and Outlook;
Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS;
Skill in organizing workloads and changing priorities;
Skill in managing several projects simultaneously
Skill in meeting deadlines;
Skill in problem solving;
Skill in identifying, researching and compiling information;
Ability to work as a member of a team;
Ability to work independently with little or no supervision;
Ability to maintain strict confidentiality;
Ability to accurately follow instructions;
Ability to work under stressful conditions;
Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups;
Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to develop and present training material;
Ability to train others;
Ability to accurately handle cash and account for revenue collected;
Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar;
Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS
Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;
Required to work overtime as necessary;
Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;
Required to travel 5% with possible overnight stays;
May be required to operate a State vehicle;
Required to pass a national fingerprint-based background check to maintain employment;
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
$22k-32k yearly est. 4d ago
Registrar (Summer Only, Part-time)
Pine Cove 3.5
Tyler, TX jobs
Current Staff should log into your Workday account to apply internally through the Careers app.
Pine Cove is a growing non-profit organization that offers a wide variety of professional, impactful, and fun full-time jobs. We are frequently looking for additional ministry-minded individuals to join our team in various departments such as marketing, accounting, registration, information technology, human resources, and more!
Summary:This position is a seasonal, summer-only (May to August) and is responsible for all duties of registration, communication, and housing process of individuals and groups for all summer camp or Pine Cove-sponsored conferences. Specific areas include: fostering long-term relationships through outstanding customer service and Follow-up sales support and after-contact marketing which is critical in this role. This position exemplifies the core values of Pine Cove by being Christ-centered, others-focused, and seriously fun.Job Description:
Job Responsibilities
Manage the registration, communication, and housing for Camps and Conferences.
Provide excellent customer service to all current and potential guests.
Maintain and manage an accurate database.
Assist with follow-up calls to current and potential campers as an active part of the registration loop.
Responsible for other tasks as directed.
Job Qualifications
Agrees with and exhibits behaviors in accordance with the Pine Cove Statement of Faith
Maintain compliance with all Pine Cove policies and procedures during employment including the Staff Policy Handbook
Maintain compliance with all state and federal laws
Must establish and maintain professional working relationships with employees, managers, and external constituents, including demonstrating consistent Speed of Trust behaviors
Is self-motivated with a desire to serve and do all things with excellence
Adjusts to changes in environment or schedule while maintaining a joyful attitude
Possess current driver's license and able to drive company vehicles as needed
High School Diploma preferred
1+ year of camping or customer service experience preferred
Strong digital, verbal, and written communication skills
Strong organization and attention to detail skills
Basic knowledge of computer systems, aptitude to learn new software
Autonomy to work independently with a team player attitude
Pine Cove exists to be used by God to transform the lives of people for His purposes and His glory! We are not only a high-energy and creative environment but also a life-transforming and rewarding workplace. Apply to be a part of this “Christ-centered, others-focused, seriously fun” ministry today!
$21k-26k yearly est. Auto-Apply 60d+ ago
TPWD - Customer Service Representative I
Texas Parks and Wildlife Department 4.1
Sulphur Springs, TX jobs
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. EXCELLENT BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
PLEASE NOTE:
All applications must contain complete job histories in the WORK HISTORY SECTION to include
* Job Title
* Dates of employment (month/year)
* Hours worked per week
* Name of Employer, Name of Supervisor and Phone Number
* Description of duties performed
* Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
* Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience.
* Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields.
* College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
* Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.
* Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.
* IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
Customer Service Representative I-V
Space Force
No Military Crosswalk. Qualified veterans are encouraged to apply.
* More information on military occupational specialty codes can be found below:
*****************************************
**********************************************************************************
MILITARY EMPLOYMENT PREFERENCE:
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at **************************************
Required forms that will need to be attached with application for Military Employment Preference:
* Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
* Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
* Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
* Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
* Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
HIRING CONTACT: Amanda Dias, **************, Email: **************************
PHYSICAL WORK ADDRESS: Cooper State Park-South Sulphur Unit, 1690 FM 3505, Sulphur Springs, TX 75482
GENERAL DESCRIPTION:
Under the direction of the Office Manager, this position performs entry-level to routine customer service work. Responsible for performing general clerical duties, front desk operations, revenue collection, and accounting for daily revenue for Cooper Lake State Park South Sulphur Unit. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying, and assist customers with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms, and front desk area. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
MINIMUM QUALIFICATIONS:
Education:
Completion of 8th grade.
Experience:
No experience required.
Licensure:
Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.
PREFERRED QUALIFICATIONS:
Education:
Graduation from High School or GED.
Experience:
Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu and Vietnamese.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures.
Knowledge of administrative and clerical procedures.
Knowledge of basic mathematics.
Skill in using MS Word, Excel and Outlook.
Skill in effective verbal and written communication.
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
Skill in handling a high-volume front desk.
Skill in making independent, sound and timely decisions.
Skill in managing several projects simultaneously.
Ability to accurately handle cash and account for revenue collected.
Ability to work under stressful conditions.
Ability to work as a member of a team.
Ability to work independently with little or no supervision.
Ability to communicate effectively with the public.
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS:
Required to work in a public park with overnight camping and day use.
Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
Required to work flexible schedules resulting in work hours being reduced or extended as needed.
Required to perform manual labor including, lifting supplies and materials up to 20 lbs.
May be required to operate a State vehicle.
Required to travel 5% with possible overnight stays.
Must conform to TPWD dress and grooming standards, work rules and safety procedures.
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS
$23k-32k yearly est. 8d ago
Medical Receptionist
Community Action Corporation of South Texas 3.7
Kingsville, TX jobs
Receives and schedules patients and clinic visitors. Primarily responsible for patient appointment system. Receives and processes all calls and patient co-pay. Ensures all patient information is kept secure and confidential.
Primary Responsibilities
1. Interacts with all patients, visitors and staff in a pleasant and professional manner.
2. Completes registration process for patient appointments, including demographic and insurance verification, practice management system data entry and revision, payment collection, chart creation and other clerical work as necessary.
3. Schedule appointments for patients, look up patient account for any balances and inform patient about collection procedure, and make reminder calls to patients, and call back all No Shows.
4. Responsible for maintaining a clean and organized work environment and reception area.
5. Attend regularly scheduled staff meetings.
6. Keeps office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
7. Collects all patient payments at time of exit, including charges for office visit, lab, procedures and other services. Prepares receipts for patients, maintains copy and provides patient copy.
8. Responds to supervisor's requests to address billing error by reviewing erroneous bills and providing corrected information.
9. Maintains cash drawer. Reconciles cash receipts daily and submits cash and all daily receipts in preparation for bank deposit.
10. Process medical records.
11. Other duty assigned by supervisor.
Work Experience
Knowledge of Medicare, Medicaid, PPO, HMO billing, ICD-10, CPT and revenue codes preferred
Education/Certifications/Licensure
High School diploma or the equivalent.
Must have a valid driver's license and a safe driving record and be able to pass a pre-employment physical and a criminal history background check.
Skills
Must have knowledge of medical terminology.
Computer skills and experience with PMS and EHR systems is required.
Good communications skills, in written and oral forms are necessary.
Must be bilingual (Spanish and English).
Must be able to work well with others.
Physical Requirements
If a preliminary offer of employment is extended, a physical will be required before the offer can be accepted.
$27k-32k yearly est. 7d ago
Seasonal Customer Service Representative (Remote)
Aspira 3.9
Dallas, TX jobs
Job Description
The Aspira Customer Service Center is a fast-paced, customer-focused environment that delivers 24/7/365 support to customers across the US and Canada. Our team helps customers with reservations, permits, purchases, and general inquiries while ensuring a smooth and positive experience at every touchpoint.
Position Purpose and Impact
As a Seasonal Customer Service Representative, you'll be the voice of Aspira helping customers navigate their questions, complete reservations, and feel confident in their experience. This role plays a critical part in building customer trust, satisfaction, and long-term loyalty through exceptional service.
Target Start Date: March 2, 2026
Pay Rate: $15.00 per hour
Part-Time: Up to 29.5 hours per week with opportunity for additional hours based on business needs
Schedule: Schedule varies based on business needs with opportunities to pick up additional hours during peak times.
Responsibilities
Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
Follow established processes to assist customers with reservations, ticketing, permits, and other services.
Effectively transfer customers to the appropriate department when needed.
Seek management support when necessary for complex issues or escalations.
Document customer interactions accurately according to company standards.
Update customer accounts and system information accurately.
Meet individual KPIs and support department goals for customer service excellence.
Adhere to company policies, procedures, and performance standards.
Complete all required training and coaching within set timeframes.
Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
Perform other duties as assigned to support the contact center.
A flexible schedule is required, including evening or weekend hours
What we are looking for:
Strong customer service skills with a professional, calm demeanor.
Ability to listen attentively, demonstrate empathy, and respond to customer needs.
Builds rapport with customers through friendly and professional interactions.
Proficient in following scripts and documenting customer interactions.
Demonstrates ownership and accountability, ensuring customers receive exceptional service.
Strong communication skills, both verbal and written, with excellent attention to detail.
Minimum Qualifications
1+ years of experience providing support in a customer service role.
Proficiency in telecommunication tools and SMS
Basic proficiency in Microsoft Office Suite.
General internet skills and the ability to use various online tools.
Preferred Qualifications:
Familiarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio).
General Physical Demands
The below physical demands are representative of those required to successfully perform the essential functions of this job.
Visual Acuity: Close visual acuity to read and analyze data on a computer monitor.
Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media.
Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment.
Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks.
Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds.
Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.
$15 hourly 1d ago
Scheduling Specialist (Part-Time) (51180)
Carter Bloodcare 3.5
Bedford, TX jobs
PRINCIPAL ACCOUNTABILITY
Under direction of the Coordinator/designee of Mobile Staging and Centralized Scheduling. this position is responsible for assisting in scheduling/payroll and staffing Mobile Collections, and any other departments that can or will be assigned Centralized Scheduling to manage for scheduling/payroll. Following all staffing and scheduling/payroll guidelines. The individual must be able to handle multiple tasks simultaneously and prioritize assignments appropriately. They are expected to appropriately handle numerous telephone calls from collection staff and employ prudent decision-making skills with minimal supervisory intervention. The incumbent is also responsible for entering payroll for all mobile collection staff and any other departments that can or will be assigned to Centralized Scheduling to manage for scheduling/payroll, in a timely manner. The position is responsible for reassigning staff appropriately when indicated to ensure each collection site has resources and the ability to collect the production goal. The individual is required to maintain regular full-time attendance during business hours, and may be scheduled overtime and/or float to all areas of the department. The incumbent assists the Coordinator/designee to identify scheduling and staffing problems. Maintaining all drive changes and updates.
Qualifications
EDUCATION
Minimum High School Education or GED
EXPERIENCE
1-3 years of experience in a fast paced work environment
Some type of scheduling experience preferred
SKILLS AND KNOWLEDGE
Excellent verbal communication skills
Ability to work independently
Good written communication skills
Ability to multi-task
Good computer skills
Ability to manage complex scheduling system
Ability to handle multiple projects at one time
Good telephone etiquette
Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$27k-40k yearly est. 12d ago
Pre Authorization Representative
West Texas Rehab Center 4.1
Abilene, TX jobs
The Pre Authorization Representative will coordinate Medicare administrtive functions for the Orthotics and Prosthetics department to ensure the timely provision for patient services/care rendered. This individual is the representative of WTRC in communication with the patient, referral source and the insurance company concerning authorization for planned services.
This position must ensure authorization remains current.
$37k-46k yearly est. 60d+ ago
Pre Authorization Representative
West Texas Rehabilitation Center 4.1
Abilene, TX jobs
The Pre Authorization Representative will coordinate Medicare administrtive functions for the Orthotics and Prosthetics department to ensure the timely provision for patient services/care rendered. This individual is the representative of WTRC in communication with the patient, referral source and the insurance company concerning authorization for planned services. This position must ensure authorization remains current.
$37k-46k yearly est. 60d+ ago
Patient Services Coordinator (McAllen, TX)
Starkey 3.8
McAllen, TX jobs
At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.
This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.'s benefit and compensation programs.
The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.
Schedule: M- F 40 hours/ week
Our Culture
An experienced team built around a culture of professional growth and knowledge-sharing.
We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices.
We serve with passion, purpose and excellence.
Total Team Approach - Our staff functions together as a cohesive group of hearing professionals.
We coordinate the individual expertise of all staff members to provide the best possible care for our patients.
You Will Ensure a Positive Patient Experience
Immediately acknowledge, greet and service all guests in a friendly, professional manner.
Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
Utilize elevated customer service approach and communication style when working with patients.
Direct and answer calls in a timely, professional fashion.
You Will Provide Administrative Assistance
Strategically manage patient schedule on behalf of Clinic Team.
Understand, support and track current marketing initiatives for the clinic.
Organize office, maintain supplies, and ensure accurate patient files.
Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
Maintain day-to-day operational procedures.
You Will Complete Varied Tasks
Lead Morning Huddle on behalf of Clinic Team at the start of each day.
Make deposits (transportation required) and maintain cashbox.
Reconcile all deposits daily and report weekly.
Results- Performance measures (How to Measure Success)
Customer Retention - Measured by active customers as a percentage of clinic total customers.
Patient Referrals - Measured percentage of referrals from your active customer database.
Same- or Next-day New Patient Appointments - Measured by the number of days ‘wait time' for Hearing Consultation.
Days Sales to Cash - Measured by the number of business days payments are outstanding.
Maximized Opportunities - Measured by the percentage of Hearing Consultations completed with a companion (to scheduled).
Other Duties (Non-Measurable)
Support Northland Employee Corporate and/or Department guidelines.
Check and verify quality.
React to change productively and handle other essential duties as assigned.
Assist with development of clinic performance.
You Will Need
High school diploma preferred or equivalent work history.
1-2 years' experience in a customer service or retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.
Industry familiarity encouraged.
Ability to manage all confidential information with complete discretion.
This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors
Salary and Other Compensation:
The annual hourly rate for this position is between $14.81 - $21.20 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for commissions based upon performance results. There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.
#LI-CS1
#Audibel
$14.8-21.2 hourly 23d ago
Patient Services Coordinator (McAllen, TX)
Starkey Laboratories, Inc. 3.8
McAllen, TX jobs
At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.
The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.
Schedule: M- F 40 hours/ week
Our Culture
* An experienced team built around a culture of professional growth and knowledge-sharing.
* We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices.
* We serve with passion, purpose and excellence.
* Total Team Approach - Our staff functions together as a cohesive group of hearing professionals.
* We coordinate the individual expertise of all staff members to provide the best possible care for our patients.
You Will Ensure a Positive Patient Experience
* Immediately acknowledge, greet and service all guests in a friendly, professional manner.
* Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
* Utilize elevated customer service approach and communication style when working with patients.
* Direct and answer calls in a timely, professional fashion.
You Will Provide Administrative Assistance
* Strategically manage patient schedule on behalf of Clinic Team.
* Understand, support and track current marketing initiatives for the clinic.
* Organize office, maintain supplies, and ensure accurate patient files.
* Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
* Maintain day-to-day operational procedures.
You Will Complete Varied Tasks
* Lead Morning Huddle on behalf of Clinic Team at the start of each day.
* Make deposits (transportation required) and maintain cashbox.
* Reconcile all deposits daily and report weekly.
Results- Performance measures (How to Measure Success)
* Customer Retention - Measured by active customers as a percentage of clinic total customers.
* Patient Referrals - Measured percentage of referrals from your active customer database.
* Same- or Next-day New Patient Appointments - Measured by the number of days 'wait time' for Hearing Consultation.
* Days Sales to Cash - Measured by the number of business days payments are outstanding.
* Maximized Opportunities - Measured by the percentage of Hearing Consultations completed with a companion (to scheduled).
Other Duties (Non-Measurable)
* Support Northland Employee Corporate and/or Department guidelines.
* Check and verify quality.
* React to change productively and handle other essential duties as assigned.
* Assist with development of clinic performance.
You Will Need
* High school diploma preferred or equivalent work history.
* 1-2 years' experience in a customer service or retail position preferred.
* Proficient computer skills and knowledge of Microsoft Office Programs.
* Industry familiarity encouraged.
* Ability to manage all confidential information with complete discretion.
This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors
Salary and Other Compensation:
The annual hourly rate for this position is between $14.81 - $21.20 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for commissions based upon performance results. There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.
#LI-CS1
#Audibel
$14.8-21.2 hourly 24d ago
Patient Services Coordinator (Pearland, TX)
Starkey 3.8
Pearland, TX jobs
The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.
At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.
This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.'s benefit and compensation programs.
Our Culture
An experienced team built around a culture of professional growth and knowledge-sharing.
We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices.
We serve with passion, purpose and excellence.
Total Team Approach - Our staff functions together as a cohesive group of hearing professionals.
We coordinate the individual expertise of all staff members to provide the best possible care for our patients.
You Will Ensure a Positive Patient Experience
Immediately acknowledge, greet and service all guests in a friendly, professional manner.
Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
Utilize elevated customer service approach and communication style when working with patients.
Direct and answer calls in a timely, professional fashion.
You Will Provide Administrative Assistance
Strategically manage patient schedule on behalf of Clinic Team.
Understand, support and track current marketing initiatives for the clinic.
Organize office, maintain supplies, and ensure accurate patient files.
Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
Maintain day-to-day operational procedures.
You Will Complete Varied Tasks
Lead morning team meeting on behalf of Clinic Team at the start of each day.
Make deposits (transportation required) and maintain cashbox.
Reconcile all deposits daily and report weekly.
Results- Performance measures (How to Measure Success)
Patient Retention
Patient Referrals/Reviews
Schedule Efficiency
Collected Payments
Accurate Data/Patient Files
Other Duties (Non-Measurable)
Support Northland Employee Corporate and/or Department guidelines.
Check and verify quality.
React to change productively and handle other essential duties as assigned.
Assist with development of clinic performance.
You Will Need
High school diploma preferred or equivalent work history.
1-2 years' experience in a customer service, medical reception, or retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.
Industry familiarity encouraged.
Ability to manage all confidential information with complete discretion.
________________________________________
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors
Salary and Other Compensation:
The annual hourly rate for this position is between $16.29 - $21.00 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.
#LI-CS1
#Audibel
$16.3-21 hourly 15d ago
Patient Services Coordinator (Pearland, TX)
Starkey Laboratories, Inc. 3.8
Pearland, TX jobs
The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.
At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.
Our Culture
* An experienced team built around a culture of professional growth and knowledge-sharing.
* We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices.
* We serve with passion, purpose and excellence.
* Total Team Approach - Our staff functions together as a cohesive group of hearing professionals.
* We coordinate the individual expertise of all staff members to provide the best possible care for our patients.
You Will Ensure a Positive Patient Experience
* Immediately acknowledge, greet and service all guests in a friendly, professional manner.
* Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
* Utilize elevated customer service approach and communication style when working with patients.
* Direct and answer calls in a timely, professional fashion.
You Will Provide Administrative Assistance
* Strategically manage patient schedule on behalf of Clinic Team.
* Understand, support and track current marketing initiatives for the clinic.
* Organize office, maintain supplies, and ensure accurate patient files.
* Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
* Maintain day-to-day operational procedures.
You Will Complete Varied Tasks
* Lead morning team meeting on behalf of Clinic Team at the start of each day.
* Make deposits (transportation required) and maintain cashbox.
* Reconcile all deposits daily and report weekly.
Results- Performance measures (How to Measure Success)
* Patient Retention
* Patient Referrals/Reviews
* Schedule Efficiency
* Collected Payments
* Accurate Data/Patient Files
Other Duties (Non-Measurable)
* Support Northland Employee Corporate and/or Department guidelines.
* Check and verify quality.
* React to change productively and handle other essential duties as assigned.
* Assist with development of clinic performance.
You Will Need
* High school diploma preferred or equivalent work history.
* 1-2 years' experience in a customer service, medical reception, or retail position preferred.
* Proficient computer skills and knowledge of Microsoft Office Programs.
* Industry familiarity encouraged.
* Ability to manage all confidential information with complete discretion.
________________________________________
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors
Salary and Other Compensation:
The annual hourly rate for this position is between $16.29 - $21.00 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.
#LI-CS1
#Audibel
$16.3-21 hourly 16d ago
TPWD - Customer Service Representative II (Field Service Representative)
Texas Parks and Wildlife Department 4.1
Lufkin, TX jobs
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. EXCELLENT BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
PLEASE NOTE:
All applications must contain complete job histories in the WORK HISTORY SECTION to include
* Job Title
* Dates of employment (month/year)
* Hours worked per week
* Name of Employer, Name of Supervisor and Phone Number
* Description of duties performed
* Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
* Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience.
* Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields.
* College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
* Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.
* Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.
IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
Customer Service Representative I-V
Space Force
No Military Crosswalk. Qualified veterans are encouraged to apply.
* More information on military occupational specialty codes can be found below:
*****************************************
**********************************************************************************
MILITARY EMPLOYMENT PREFERENCE:
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at **************************************
Required forms that will need to be attached with application for Military Employment Preference:
* Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
* Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
* Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
* Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
* Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
HIRING CONTACT: Lt. Kirk Clendening, **************
PHYSICAL WORK ADDRESS: Region 3 District 3 - Lufkin, 4100 S. Medford Dr., Suite 204B, Lufkin, TX 75901
GENERAL DESCRIPTION
Under the direction of the Lieutenant, Game Warden, this position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting and fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
MINIMUM QUALIFICATIONS
Education:
Graduation from High School or GED.
Experience:
Four years experience in customer service, clerical or administrative support work.
Licensure:
Applicant must possess a valid class "C" Texas driver's license.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general office administration and administrative support practices;
Knowledge of Agency, Division and Regional policies, procedures and programs;
Knowledge of Agency, Division and Regional organization and operations;
Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in using professional telephone etiquette;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Skill in using standard office equipment and software;
Skill in using MS Word, Excel and Outlook;
Skill in using agency computer software including: BRITS, LES, MCI/TLC and CAPPS;
Skill in organizing workloads and changing priorities;
Skill in managing several projects simultaneously
Skill in meeting deadlines;
Skill in problem solving;
Skill in identifying, researching and compiling information;
Ability to work as a member of a team;
Ability to work independently with little or no supervision;
Ability to maintain strict confidentiality;
Ability to accurately follow instructions;
Ability to work under stressful conditions;
Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups;
Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to develop and present training material;
Ability to train others;
Ability to accurately handle cash and account for revenue collected;
Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar;
Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS
Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;
Required to work overtime as necessary;
Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;
Required to travel 5% with possible overnight stays;
May be required to operate a State vehicle;
Required to pass a national fingerprint-based background check to maintain employment;
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS
$22k-32k yearly est. 10d ago
TPWD - Customer Service Representative I
Texas Parks and Wildlife Department 4.1
Colorado City, TX jobs
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. EXCELLENT BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
PLEASE NOTE:
All applications must contain complete job histories in the WORK HISTORY SECTION to include
* Job Title
* Dates of employment (month/year)
* Hours worked per week
* Name of Employer, Name of Supervisor and Phone Number
* Description of duties performed
* Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
* Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience.
* Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields.
* College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
* Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.
* Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.
IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
NEED HELP? Watch our VIDEO ON HOW TO APPLY FOR JOBS
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
Customer Service Representative I-V
Space Force
No Military Crosswalk. Qualified veterans are encouraged to apply.
* More information on military occupational specialty codes can be found below:
*****************************************
**********************************************************************************
MILITARY EMPLOYMENT PREFERENCE:
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at **************************************
Required forms that will need to be attached with application for Military Employment Preference:
* Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
* Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
* Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
* Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
* Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
HIRING CONTACT: Janine Galey, **************
PHYSICAL WORK ADDRESS: Lake Colorado City State Park, 4582 FM 2836, Colorado City, Tx 79512
GENERAL DESCRIPTION:
Under the general direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue. Provides quality customer service, answers the telephone and provides information and assistance to the general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Regional Office or Austin Headquarters. Processes and distributes incoming and outgoing mail. Responsible for revenue collection, license and permit sales, automated campsite registration and accounting for daily revenue. Operates credit card machine, campsite registration, computer, and license sales machine. Prepares correspondence and maintains files. Performs light maintenance including cleaning and maintaining restrooms and office area. Train seasonal and volunteer staff. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures.
MINIMUM QUALIFICATIONS:
Education:
Graduation from High School or GED.
Experience:
None required.
Licensure:
Applicant must possess a valid State driver's license.
PREFERRED QUALIFICATIONS:
Experience:
Experience in areas such as general clerical, cash handling or customer service.
Experience in accounting, typing, record keeping, and data entry.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures.
Knowledge of administrative and clerical procedures.
Knowledge of basic math calculations.
Skill in using MS Word, Excel and Outlook.
Skill in effective verbal and written communication.
Skill in providing quality customer service in a courteous and professional manner.
Skill in handling cash transactions and accounting for revenue collected.
Skill in using standard office equipment.
Skill in preparing reports.
Skill in training others.
Ability to accurately handle cash and account for revenue collected.
Ability to work independently with little or no supervision.
Ability to work as a member of a team.
Ability to handle multiple tasks.
Ability to work under stressful conditions.
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS:
Required to work in a public park with overnight camping and day use.
Required to work 40 hours per week, including various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
Required to adjust to changing schedules.
May be required to operate a state vehicle.
Required to travel up to 5% with possible overnight stays.
Non-smoking work environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS
$23k-32k yearly est. 8d ago
Cash Receipts Representative
Lakewood Church 3.3
Houston, TX jobs
The Cash Receipts Representative supports the Accounting Department by performing accounting and clerical functions related to the collection, reconciliation, and processing of revenue received by Lakewood Church and Joel Osteen Ministries. This role ensures accuracy in cash handling and reporting, while maintaining compliance with internal policies and financial procedures.
This position reports directly to the Cash Receipts Manager.
ESSENTIAL JOB FUNCTIONS
* Reconcile cash receipts received through various forms of payment
* Prepare cash deposits and arrange deposits with designated financial institutions in accordance with policy
* Compile, generate, and review distribution reports for management as needed
* Work collaboratively with other members of the Accounting Department to ensure cash deposits are properly recorded and processed
* Prepare weekly deposits for armored service pick-up
* Sort incoming mail and ensure deposit items are sent to the bank promptly
* Process all bank returned items and perform regular reconciliation to account for transactions
* Maintain accurate and organized financial records in compliance with accounting standards
* Perform other related duties as assigned
MINISTERIAL DUTIES
As an employee of Lakewood Church, you are a part of an over 60-year legacy of faith. As a member of the Lakewood team, you are a key part of our mission in taking the hope found in Jesus to the world. This means that as part of your job responsibilities, you are considered a spiritual leader in the Church. You are responsible for communicating the Churchs beliefs and our mission to our congregants, to maintain a lifestyle consistent with the Scriptures, and are required to belong to the Church as part of our faith community.
This will also include:
* Regular attendance at Church services and classes
* Serving as a Prayer Partner or as a volunteer in any ministry of the Church
* Serving our community through local outreaches as needed by the Church
QUALIFICATIONS
* Uncompromised commitment to Lakewood Churchs vision, values, and core beliefs
* Demonstrated Christ-like character with professional appearance and conduct
* Basic knowledge of accounting principles, practices, reconciliation processes, and cash handling
* Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel
* Strong attention to detail, accuracy, and thoroughness in all work
* Excellent verbal and written communication skills
* Ability to work independently and collaboratively in a fast-paced, high-volume environment
* Strong organizational and time management skills to consistently meet deadlines
* Ability to maintain confidentiality of all financial and personal records
* Ability to follow established internal controls and comply with audit standards
* Prior experience with Finance & Operations systems preferred
* Physical ability to move frequently throughout the building and lift up to 20 lbs. regularly
EDUCATION & EXPERIENCE
* High school diploma or equivalent required
* Some college coursework in Accounting, Finance, or Business is preferred
* Minimum 1 year of recent experience in accounting, cash handling, or a related field preferred
$21k-29k yearly est. 9d ago
Front Desk Coordinator
Texas Dental and Braces 4.0
Cedar Park, TX jobs
Pay: $18.00 - $20.00 per hour Schedule: Full-Time | Monday - Friday and occassional Saturdays.
Join Our Team as a Front Desk Coordinator!
Are you a friendly, organized, and customer-focused professional looking for a rewarding role in a fast-paced dental practice? Cedar Park Dental and Braces is looking for a Full-Time Front Desk Coordinator to be the welcoming face of our office and ensure a smooth, positive experience for every patient.
In this role, you'll be the go-to expert for explaining treatment options and costs, acting as the vital link between patients and providers. You'll guide new patients through their journey, coordinate treatment plans with the doctor, and help patients navigate their financial options with confidence.
If you have exceptional communication skills, a warm personality, and a passion for delivering top-tier patient care, we'd love to hear from you! Apply today and become a key part of our dedicated team.
Why You'll Love This Role
Work in a Positive, Team-Oriented Environment
Opportunity for Growth & Career Development
Competitive Pay + Perks
Employee Discounts on Dental Services for You & Your Family
What You'll Do
Greet & Communicate with Patients - Welcome patients warmly, answer calls/emails professionally, and assist with inquiries.
Manage Appointment Scheduling - Schedule, confirm, and adjust appointments to maximize efficiency and meet production goals.
Ensure Schedule Accuracy - Audit and maintain an organized schedule, filling gaps and verifying provider time allocations.
Handle Patient Records & Financials - Maintain accurate patient records, verify insurance benefits, and collect balances before treatment.
Facilitate Financial Arrangements - Determine payment estimates, ensure patients stay current on financial obligations, and support profitability goals.
Coordinate Referrals & Correspondence - Work with other offices to manage referrals and track patient care follow-ups.
Support Office Organization & Cleanliness - Keep the reception area neat and assist in maintaining office cleanliness as needed.
Enhance Patient Experience & Reviews - Promote positive patient interactions, encourage reviews, and participate in team huddles for service excellence.
Perks & Benefits
Employee Discount on dental services for you and your family - because your smile matters to us.
Flexible Schedule to fit your lifestyle - work-life balance made easy.
Comprehensive Health Coverage - protecting your well-being every step of the way.
Life Insurance for peace of mind - security for you and your loved ones.
Clear Vision with Vision Insurance - see the world with clarity.
Paid Time Off - because we believe in cherishing the moments that make life extraordinary.
Referral Bonus Program - unlock the power of connections and earn rewards.
Health Savings Account (HSA) - save for medical expenses with pre-tax dollars and invest in your future health.
Employee Assistance Program (EAP) - confidential support and resources when you need them most.
401(k) Retirement Savings Plan - invest in your future with ease and prepare for the retirement you deserve.
Pay on Demand! Enjoy financial flexibility! Access a portion of your earned wages before payday
$18-20 hourly 9d ago
Customer Service Representative
Altus Ace 3.6
Houston, TX jobs
Altus Accountable Care Entity (ACE) is a physician-led organization empowering doctors to deliver high-quality, value-based care within their communities. Altus ACE works in partnership with Managed Care Organizations to provide care coordination services directly to patients in the STAR+PLUS, STAR+PLUS MMP (dual eligibles) and Medicare Advantage programs. Our unique community-based care model achieves quality results and healthcare savings that are shared with our physician partners.
Job Description
Job Title: Customer Service Representative (Medicaid & Medicare)
Reports To: Member Engagement Manager
Location: Houston, TX
Salary: Up to $15 per hour Depending on Experience
Status: Hourly, Non-exempt
Number of Openings : 3
Summary:
Entry level call center customer service position. The identified individual will perform outbound calls to Altus ACE members in order to assist and facilitate access to healthcare, community, and other services as needed. Customer Service Representatives will be required to monitor follow-through on needed care and follow-up on open issues.
Individuals will work closely with clinical staff to assist members in resolving healthcare and psychosocial related issues. In addition, they must maintain an outreach effort which includes calls welcoming members into the program, 45-day follow-up calls, child wellness care. Nurture and maintain open communication in order to educate members on the understanding of the program.
Essential Duties and Responsibilities
Perform a required number of outbound calls to schedule appointments for members pertaining to wellness, appointment reminders and designated call campaigns as required.
Assist with coordination of member's health care and social service needs in conjunction with the Clinical Operations department by gathering outstanding member questioners
Notify members of plan specific current value added services.
Accurately documentation and or updated member interaction within designated data base.
Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by Altus ACE.
Other projects and duties as assigned.
Qualifications
Required Skills
The ability to develop and maintain effective interpersonal relationships with internal and external contacts at all levels.
Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in member engagement portal.
Maintain accurate records and documentation.
Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds.
Principles and techniques to serve the SPD population in diverse social and ethnic groups.
Qualifications:
Knowledge of managed care/insurance environments, risk contracting and claims resolution, and healthcare reform.
Strong interpersonal skills in order to communicate effectively with internal/external customers, providers, and all levels of organizational leadership.
Computer skills in MS-Office is required, including Excel, Word, and PowerPoint.
Education/Experience
1-2 years experience working with the needs of seniors or persons with disabilities (SPD) in a customer/member service capacity required.
1-2 years working in a high volume call center with outlined metrics to meet required.
Will consider individuals with 2+ years of call center customer care experience.
Knowledge Medicare, Medicaid and health services experience preferred.
Previous medical office preferred
Bilingual in English/Spanish or English/Vietnamese is highly preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
$15 hourly 3d ago
Customer Service Representative
Altus Ace 3.6
Houston, TX jobs
Altus Accountable Care Entity (ACE) is a physician-led organization empowering doctors to deliver high-quality, value-based care within their communities. Altus ACE works in partnership with Managed Care Organizations to provide care coordination services directly to patients in the STAR+PLUS, STAR+PLUS MMP (dual eligibles) and Medicare Advantage programs. Our unique community-based care model achieves quality results and healthcare savings that are shared with our physician partners.
Job Description
Job Title: Customer Service Representative (Medicaid & Medicare)
Reports To: Member Engagement Manager
Location: Houston, TX
Salary: Up to $15 per hour Depending on Experience
Status: Hourly, Non-exempt
Number of Openings : 3
Summary: Entry level call center customer service position. The identified individual will perform outbound calls to Altus ACE members in order to assist and facilitate access to healthcare, community, and other services as needed. Customer Service Representatives will be required to monitor follow-through on needed care and follow-up on open issues.
Individuals will work closely with clinical staff to assist members in resolving healthcare and psychosocial related issues. In addition, they must maintain an outreach effort which includes calls welcoming members into the program, 45-day follow-up calls, child wellness care. Nurture and maintain open communication in order to educate members on the understanding of the program.
Essential Duties and Responsibilities
Perform a required number of outbound calls to schedule appointments for members pertaining to wellness, appointment reminders and designated call campaigns as required.
Assist with coordination of member's health care and social service needs in conjunction with the Clinical Operations department by gathering outstanding member questioners
Notify members of plan specific current value added services.
Accurately documentation and or updated member interaction within designated data base.
Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by Altus ACE.
Other projects and duties as assigned.
Qualifications
Required Skills
The ability to develop and maintain effective interpersonal relationships with internal and external contacts at all levels.
Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in member engagement portal.
Maintain accurate records and documentation.
Communicate effectively, both verbally and in writing with individuals from varying cultural and ethnic backgrounds.
Principles and techniques to serve the SPD population in diverse social and ethnic groups.
Qualifications:
Knowledge of managed care/insurance environments, risk contracting and claims resolution, and healthcare reform.
Strong interpersonal skills in order to communicate effectively with internal/external customers, providers, and all levels of organizational leadership.
Computer skills in MS-Office is required, including Excel, Word, and PowerPoint.
Education/Experience
1-2 years experience working with the needs of seniors or persons with disabilities (SPD) in a customer/member service capacity required.
1-2 years working in a high volume call center with outlined metrics to meet required.
Will consider individuals with 2+ years of call center customer care experience.
Knowledge Medicare, Medicaid and health services experience preferred.
Previous medical office preferred
Bilingual in English/Spanish or English/Vietnamese is highly preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
$15 hourly 60d+ ago
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