Assistant Branch Manager jobs at BankNewport

WHAT IS THE OPPORTUNITY? Responsible for managing complex audits and supervising auditors assigned to the audit in one of the following areas:The bank's financial and operational audits to assess the adequacy of the banks accounting and operating control environment. Wealth management and fiduciary audits in corporate, employee benefit, and personal trust relationships, propriety mutual funds, investment management, broker/dealer and security sales and trading activities. IT audits including network, databases, operating systems, information security applications, security administration and business continuity planning. Compliance audits assessing the bank's compliance program to ensure processes are adequately designed and functioning effectively to meet regulatory requirements. Data Analytics supporting the continuous improvement of audit methodologies, audit approach and related practices with particular emphasis towards collaboration with key partners, leveraging the use of information analytics, business intelligence, data mining and other enabling approaches, technologies and tools. What you will do Assists with the development of audit budget estimates for respective area of focus. Assists with the development of the annual risk assessment and audit plan Leads and performs continuous monitoring activities periodically for the area assigned Maintains ongoing relationships with management of auditable units Tracks and manages audit resources to meet the audit budget and audit plan mandates. Complies fully with all Bank policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Completes all required training. Acts as a role model/mentor to lower level Auditors Enhances and maintains morale of the audit staff Performs on-the-job training of lower level auditors Evaluates and provides performance feedback to lower level auditors Reviews work of others and provides technical training as necessary to enhance lower level auditors' performance Participates in interviews and evaluations of new applicants. Keeps informed of new services, products and events that have a significant business and technology affect. Keeps abreast of changes in the business, regulatory, and accounting and control environments in which City National Bank operates, especially for audit areas assigned. Must-Have Bachelor's Degree or equivalent Minimum of 7 years of audit experience CPA - Certified Public Accountant CPA, CIA, CISA, or CFA Skills and Knowledge Must possess strong managerial, organizational, and verbal and written communication skills. 6 + years of required experience in the Treasury space with Liquidity and/or IRRBB risk management coverage within a financial institution Experience in a bank regulatory environment, handling regulatory issues (MRIAs/MRAs) and/or regulatory expectations Experienced in managing and mentoring staff Excellent writing and communication skills Strong project management skills Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks . ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit . EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at . These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. We are seeking an energetic, self-motivated Manager interested in becoming part of our Audit team, with a specific focus on assessing core technology and cybersecurity risks associated with global payment networks, their associated platforms, technologies, and related operations such as credit/debit processing, authorization, clearing & settlement (covering domestic and international transactions) and digital payments. We are seeking an experienced candidate that has demonstrated knowledge of payment network technology, operations and ecosystem related risks, as well as risk management and regulatory expectations for a large financial institution. Responsibilities: Execute major components of audits, including critical technology functions, technology infrastructure and resiliency, emerging technology, cybersecurity, risk management, application, and third-party management, as well as lead small to medium size audits. Perform risk assessments of technology and cybersecurity areas that support the global payments network business unit, design and execute audit procedures to verify the effectiveness of existing controls, identify and define issues, review and analyze evidence, and document auditee processes and procedures. Understand the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the business and critical technology functions . Establish and maintain good client relations during engagements. Communicate or assist in communicating the results of some audit projects to management via written reports and oral presentations. Review and provide feedback on audit workpapers to achieve clear, organized and complete documentation to support work performed. Self prioritize and effectively plan own work activities managing multiple priorities and tasks across the team to deliver quality results. Coordinate with others and proactively take on additional work. Deliver appropriate, succinct and organized information, tailoring communication style to audience. Effectively communicate information, issues and audit progress to teammates and audit leaders. Perform various aspects of engagement administration, including hours and budget tracking. Provide periodic on-the-job coaching and direct supervision over less experienced associates. Ideal Teammate: You are a critical thinker who seeks to understand the business and its control environment. You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes. You possess a relentless focus on quality and timeliness. You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition. You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise. You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Basic Qualifications: Bachelor's Degree or military experience At least 5 years of experience in internal or external auditing, accounting, financial analysis, information systems, compliance, risk management or a combination within the banking or financial services industry Preferred Qualifications: Bachelor's Degree in Information Systems, Accounting, Finance, Economics, or Business Administration 3+ years of experience leading audits and performing the auditor-in-charge role 2+ years of experience with payment technologies such as HPE Nonstop, IBM Mainframe, Mobile Payments, Tokenized services, cloud-based and virtualized environments, Windows and Linux operating environments 2+ years of experience in the payments network industry including the MANIC (Merchant-Acquirer-Network-Issuer-Customer) model, network participant roles (issuers, acquirers, merchants), PCI standards, and international payment regulations 2+ years of experience at a leading public accounting or consulting firm, working in a highly regulated environment related to payment network and related technology services, leading people in cross-cultural/international teams or related experience Professional certification such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Public Accountant (CPA) or Certified Internal Auditor (CIA) At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates will spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $144,000 - $164,400 for Manager, Cyber Risk & AnalysisChicago, IL: $144,000 - $164,400 for Manager, Cyber Risk & AnalysisMcLean, VA: $158,400 - $180,800 for Manager, Cyber Risk & AnalysisNew York, NY: $172,800 - $197,200 for Manager, Cyber Risk & AnalysisPlano, TX: $144,000 - $164,400 for Manager, Cyber Risk & AnalysisRichmond, VA: $144,000 - $164,400 for Manager, Cyber Risk & AnalysisRiverwoods, IL: $144,000 - $164,400 for Manager, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Manager, Technology Risk Oversight Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, and managing technology risk. The Technology Risk Management (TRM) is a growing organization focused on providing expert advice, credible challenge, and effective oversight of information security and technology activities to identify, assess, control, and manage cyber and technology risk throughout the company. This organization plays a critical role in helping to ensure that the company's risk-taking entities are aware of the risks inherent in their activities and decisions, the impact of their actions on the company at an enterprise level, and opportunities to reduce, mitigate, or avoid risks altogether. Associates within the Technology Risk Management organization are highly-skilled information security, cyber, technology, or risk management professionals who have a wealth of experience and a demonstrated ability to provide value-added recommendations and deliver high-impact results in their areas of expertise. As a Manager, Technology Risk Oversight , you will play a key role in the review, risk identification, risk assessment, reporting, and effective challenge of technology processes, capabilities, and architecture including but not limited to enterprise technology initiatives, cloud services, architectural patterns and capabilities, as well as other areas of high risk technology changes. As part of the second line of defense, this position will also collaborate closely with associates in first line Cyber, Technology, the Lines of Business, as well as other second line of defense risk management offices to perform and support evaluations of the effectiveness of the firm's controls infrastructure and offer independent advice and recommendations regarding ways to further mature the firm's cyber risk management capabilities. As a member of a growing organization, you will have the opportunity to shape and further refine your portfolio commensurate with the priorities of the organization and the firm. The position affords opportunities for substantial growth. The demands and high-visibility nature of this position require an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately. Essential Functions (Responsibilities): Play a lead role in identifying areas of Technology Change risk to provide oversight, analysis, effective challenge, and risk-informed recommendations and expertise Independently drive the organization's participation in assessing Technology Changes by reviewing all aspects of changes (e.g. threat scenarios, applicable controls, risk mitigating, scope, rollout plans, etc ) focusing on Technology Risks related to technical implementation, controls, testing, and architecture concepts Provide technical assessments of Capital One's Technology Changes and Change Management Processes to identify identify, assess, and communicate Technology and Cyber risk Draft assessments for senior management and other stakeholders, to include regulatory agencies and the Board of Directors, as needed Stay current on emerging cyber threats and potential implications to the firm Collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve objectives Basic Qualifications: A Bachelor's degree or military experience At least 5 years of experience in information security, information technology or cybersecurity At least 2 years experience with public cloud implementations Preferred Qualifications: Professional technology or security management certification (Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC), AWS certification) 2+ years experience working in a hybrid IT environment that includes both traditional on-premises data centers and public cloud infrastructure (e.g., AWS, Azure, Google Cloud). 2+ years experience in a second-line or oversight role at a financial institution or regulatory agency 2+ years experience with implementation of control frameworks (NIST Cybersecurity Framework, NIST 800-53, CIS Top 20, ISO, COBIT) 2+ years of experience drafting reports or analytic assessments 2+ years of consulting experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is Hybrid, with associates expected to consistently spend three days per week in the office The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $193,400 - $220,700 for Manager, Cyber Technical Richmond, VA: $175,800 - $200,700 for Manager, Cyber Technical New York, NY: $211,000 - $240,800 for Manager, Cyber Technical Riverwoods, IL: $175,800 - $200,700 for Manager, Cyber Technical Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As an eData Risk Guide in Capital One's Enterprise Services (ES) Risk organization, you will apply your risk management and analytical skills to support the Enterprise Data organization. As a Risk Manager in the Enterprise Services Risk Office, we are the first line of defense to help ensure our Company remains well-managed and avoid unnecessary risk. In this position, you will play a key role in enhancing our risk management processes and data risk profile across Capital One and driving project and program delivery. Here's what we're looking for in an ideal teammate: You are a critical thinker who seeks to understand the business and its control environment. You possess a relentless focus on quality and timeliness. You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Responsibilities: Build successful relationships with the Enterprise Data team and others to understand the impact of risk on critical business processes Perform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments (PLA), Exceptions, Applications, Targeted Risk Assessments and recommend on risk mitigation activities. Influence leaders within Enterprise Data, Compliance, Cyber Security, second line risk organizations, and Internal Audit on key technology risks and actions needed Conduct periodic risk reviews with the executives and support reporting for risk metrics Develop risk analysis, perform deep dive investigations, and drive specific risk initiatives to minimize risk posture and strengthen overall control suite effectiveness Design and support internal risk and control governance processes Identify and implement continual risk program enhancements based on industry standards and best practices in alignment with Capital One's strategic risk direction Support the Enterprise Services (ES) Risk organization by implementing new and innovative ideas Basic Qualifications: High School Diploma, GED or Equivalent Certification At least 5 years of experience in Risk Management, Process Management, Project Management, or a combination of these At least 5 years of experience supporting, partnering, and interacting with internal and external business clients Preferred Qualifications Bachelor's Degree or Military Experience Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification) At least 5 years of experience supporting, partnering and interacting with internal stakeholders At least 2 years of Financial Services industry experience Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology/cyber organizations, enterprise business stakeholders, and executive leadership) Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver Ability to set direction, delegate tasks, and manage multiple stakeholder expectations At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $144,000 - $164,400 for Manager, Cyber Risk & Analysis McLean, VA: $158,400 - $180,800 for Manager, Cyber Risk & Analysis New York, NY: $172,800 - $197,200 for Manager, Cyber Risk & Analysis Richmond, VA: $144,000 - $164,400 for Manager, Cyber Risk & Analysis Wilmington, DE: $144,000 - $164,400 for Manager, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Manager, Technology Risk Oversight Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, and managing technology risk. The Technology Risk Management (TRM) is a growing organization focused on providing expert advice, credible challenge, and effective oversight of information security and technology activities to identify, assess, control, and manage cyber and technology risk throughout the company. This organization plays a critical role in helping to ensure that the company's risk-taking entities are aware of the risks inherent in their activities and decisions, the impact of their actions on the company at an enterprise level, and opportunities to reduce, mitigate, or avoid risks altogether. Associates within the Technology Risk Management organization are highly-skilled information security, cyber, technology, or risk management professionals who have a wealth of experience and a demonstrated ability to provide value-added recommendations and deliver high-impact results in their areas of expertise. As a Manager, Technology Risk Oversight , you will play a key role in the review, risk identification, risk assessment, reporting, and effective challenge of technology processes, capabilities, and architecture including but not limited to enterprise technology initiatives, cloud services, architectural patterns and capabilities, as well as other areas of high risk technology changes. As part of the second line of defense, this position will also collaborate closely with associates in first line Cyber, Technology, the Lines of Business, as well as other second line of defense risk management offices to perform and support evaluations of the effectiveness of the firm's controls infrastructure and offer independent advice and recommendations regarding ways to further mature the firm's cyber risk management capabilities. As a member of a growing organization, you will have the opportunity to shape and further refine your portfolio commensurate with the priorities of the organization and the firm. The position affords opportunities for substantial growth. The demands and high-visibility nature of this position require an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately. Essential Functions (Responsibilities): Play a lead role in identifying areas of Technology Change risk to provide oversight, analysis, effective challenge, and risk-informed recommendations and expertise Independently drive the organization's participation in assessing Technology Changes by reviewing all aspects of changes (e.g. threat scenarios, applicable controls, risk mitigating, scope, rollout plans, etc ) focusing on Technology Risks related to technical implementation, controls, testing, and architecture concepts Provide technical assessments of Capital One's Technology Changes and Change Management Processes to identify identify, assess, and communicate Technology and Cyber risk Draft assessments for senior management and other stakeholders, to include regulatory agencies and the Board of Directors, as needed Stay current on emerging cyber threats and potential implications to the firm Collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve objectives Basic Qualifications: A Bachelor's degree or military experience At least 5 years of experience in information security, information technology or cybersecurity At least 2 years experience with public cloud implementations Preferred Qualifications: Professional technology or security management certification (Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC), AWS certification) 2+ years experience working in a hybrid IT environment that includes both traditional on-premises data centers and public cloud infrastructure (e.g., AWS, Azure, Google Cloud). 2+ years experience in a second-line or oversight role at a financial institution or regulatory agency 2+ years experience with implementation of control frameworks (NIST Cybersecurity Framework, NIST 800-53, CIS Top 20, ISO, COBIT) 2+ years of experience drafting reports or analytic assessments 2+ years of consulting experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is Hybrid, with associates expected to consistently spend three days per week in the office The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $193,400 - $220,700 for Manager, Cyber Technical Richmond, VA: $175,800 - $200,700 for Manager, Cyber Technical New York, NY: $211,000 - $240,800 for Manager, Cyber Technical Riverwoods, IL: $175,800 - $200,700 for Manager, Cyber Technical Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As an eData Risk Guide in Capital One's Enterprise Services (ES) Risk organization, you will apply your risk management and analytical skills to support the Enterprise Data organization. As a Risk Manager in the Enterprise Services Risk Office, we are the first line of defense to help ensure our Company remains well-managed and avoid unnecessary risk. In this position, you will play a key role in enhancing our risk management processes and data risk profile across Capital One and driving project and program delivery. Here's what we're looking for in an ideal teammate: You are a critical thinker who seeks to understand the business and its control environment. You possess a relentless focus on quality and timeliness. You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking. You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact. You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent. Responsibilities: Build successful relationships with the Enterprise Data team and others to understand the impact of risk on critical business processes Perform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments (PLA), Exceptions, Applications, Targeted Risk Assessments and recommend on risk mitigation activities. Influence leaders within Enterprise Data, Compliance, Cyber Security, second line risk organizations, and Internal Audit on key technology risks and actions needed Conduct periodic risk reviews with the executives and support reporting for risk metrics Develop risk analysis, perform deep dive investigations, and drive specific risk initiatives to minimize risk posture and strengthen overall control suite effectiveness Design and support internal risk and control governance processes Identify and implement continual risk program enhancements based on industry standards and best practices in alignment with Capital One's strategic risk direction Support the Enterprise Services (ES) Risk organization by implementing new and innovative ideas Basic Qualifications: High School Diploma, GED or Equivalent Certification At least 5 years of experience in Risk Management, Process Management, Project Management, or a combination of these At least 5 years of experience supporting, partnering, and interacting with internal and external business clients Preferred Qualifications Bachelor's Degree or Military Experience Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification) At least 5 years of experience supporting, partnering and interacting with internal stakeholders At least 2 years of Financial Services industry experience Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology/cyber organizations, enterprise business stakeholders, and executive leadership) Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver Ability to set direction, delegate tasks, and manage multiple stakeholder expectations At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $144,000 - $164,400 for Manager, Cyber Risk & Analysis McLean, VA: $158,400 - $180,800 for Manager, Cyber Risk & Analysis New York, NY: $172,800 - $197,200 for Manager, Cyber Risk & Analysis Richmond, VA: $144,000 - $164,400 for Manager, Cyber Risk & Analysis Wilmington, DE: $144,000 - $164,400 for Manager, Cyber Risk & Analysis Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Responsible for the immediate supervision and coordination of platform and teller functions under the general direction of the branch manager. Directs, supervises, and coordinates the work of branch personnel to include platform, receptionists and tellers of a full service branch whose focus is lending, membership growth, training, employee development, service and sales management. Responsible for the general supervision of daily activities of staff and implementation and adherence to branch policies, procedures and federal regulations. Responsible for all aspects of operations in the absence of the branch manager. Essential Duties & Responsibilities: Operations and Risk Management: • Exercise leadership, authority and sound decision making to mitigate risk, protect member assets, and ensure the security of branch, personnel, members and their financial transactions. • Implement and ensure compliance with regulatory guidelines, adherence to established policies and procedures, federal regulations and enforcement of dual control. • Provide for accurate completion of daily branch settlement, cash management and maintenance of branch records to include monthly branch audits. • Research and resolve settlement differences. • Define and delegate authority, as appropriate to maintain efficiency of operations. • Take necessary actions to ensure physical branch appearance meets standards. • Responsible for reporting building safety or maintenance concerns. • Evaluate quality of work produced and ensure timely error resolution, promoting risk mitigation and member satisfaction. Culture and Leadership: • Assist the branch manager with planning and execution to lead all aspects of branch performance. • Create member loyalty through consultative interactions and solutions to help build wealth. • In partnership with the branch manager, coordinate and lead the work of staff members engaged in providing efficient and courteous services comprised of opening new accounts, establishing business banking relationships, promoting products and services, performing day-to-day teller activities and conducting loan interviews and closings. • Embody APGFCU values by cultivating and supporting a safe and secure workplace. • Demonstrate commitment and interest in employee development by making contributions to performance appraisals and development of disciplinary action plans. • Implement plans to promote continuous learning for self and staff through various learning channels. • Anticipate and identify causes for inadequate results and take corrective action. • Create and maintain an atmosphere of open communication, satisfactory employee and member relations, efficiency and productivity. Member Experience and Sales: • Lead, plan and implement a branded sales process in support of our mission of empowering members to build wealth. • Optimize best practices through service and sales meetings, tracking, coaching and follow up. • Enforce ethical sales practices through inspections, coaching, observations, and staff meetings. • Coach consultative selling, maximizing all tools available and promoting daily service and sales activities. • Assist with coordinating efforts of entire branch to achieve assigned monthly goals. • Provide coaching to members of staff to develop skills and experience by completing or facilitating observational coaching, recommendations for additional training, and inspection of work produced. • Support the branch manager in the preparation and review of monthly standards tool with each branch employee. Business Development: • Assist and support the branch manager to develop and promote APGFCU through community involvement and business associations. • Coordinate with branch manager to participate in various outreach activities such as local APGFCU sponsored events and open enrollments. • Work with business development directors to create awareness of APGFCU and promote membership growth. Other: Perform other related duties as assigned or associated with the responsibility. Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable). Qualifications: Leadership: Strong leadership, motivation and managerial skills. Must have a professional demeanor. Demonstrate integrity and ethical standards. Demonstrate understanding and application of effective selling strategies and techniques. Education: Associate's degree in Business Administration, Management, Finance or other related field. Equivalent experience may be substituted. Experience: Minimum of three years of financial institution experience, including two years supervisory experience. Knowledge, Skills and Abilities: Team player who operates well in a dynamic, all hands-on deck environment. Well organized, with the ability to manage multiple tasks on tight deadlines with a great attention to detail. Strong problem solving, priority-setting and decision-making skills. Positive, resourceful, and flexible. Familiar with branch administrative procedures, business computer operation, verifying and documenting financial transactions. Requires supervisory, communications and organization skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to sit, stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds, and be capable of transporting related supplies and equipment. Specific vision abilities by this job include vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Compensation information: Offers are based on experience and education. $63,440.00- $79,289.60 annually Other compensation includes: Discretionary annual management bonus. APGFCU provides comprehensive benefits such as: medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave. APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster ***************************************** APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.

Responsible for the immediate supervision and coordination of platform and teller functions under the general direction of the branch manager. Directs, supervises, and coordinates the work of branch personnel to include platform, receptionists and tellers of a full service branch whose focus is lending, membership growth, training, employee development, service and sales management. Responsible for the general supervision of daily activities of staff and implementation and adherence to branch policies, procedures and federal regulations. Responsible for all aspects of operations in the absence of the branch manager. Essential Duties & Responsibilities: Operations and Risk Management: • Exercise leadership, authority and sound decision making to mitigate risk, protect member assets, and ensure the security of branch, personnel, members and their financial transactions. • Implement and ensure compliance with regulatory guidelines, adherence to established policies and procedures, federal regulations and enforcement of dual control. • Provide for accurate completion of daily branch settlement, cash management and maintenance of branch records to include monthly branch audits. • Research and resolve settlement differences. • Define and delegate authority, as appropriate to maintain efficiency of operations. • Take necessary actions to ensure physical branch appearance meets standards. • Responsible for reporting building safety or maintenance concerns. • Evaluate quality of work produced and ensure timely error resolution, promoting risk mitigation and member satisfaction. Culture and Leadership: • Assist the branch manager with planning and execution to lead all aspects of branch performance. • Create member loyalty through consultative interactions and solutions to help build wealth. • In partnership with the branch manager, coordinate and lead the work of staff members engaged in providing efficient and courteous services comprised of opening new accounts, establishing business banking relationships, promoting products and services, performing day-to-day teller activities and conducting loan interviews and closings. • Embody APGFCU values by cultivating and supporting a safe and secure workplace. • Demonstrate commitment and interest in employee development by making contributions to performance appraisals and development of disciplinary action plans. • Implement plans to promote continuous learning for self and staff through various learning channels. • Anticipate and identify causes for inadequate results and take corrective action. • Create and maintain an atmosphere of open communication, satisfactory employee and member relations, efficiency and productivity. Member Experience and Sales: • Lead, plan and implement a branded sales process in support of our mission of empowering members to build wealth. • Optimize best practices through service and sales meetings, tracking, coaching and follow up. • Enforce ethical sales practices through inspections, coaching, observations, and staff meetings. • Coach consultative selling, maximizing all tools available and promoting daily service and sales activities. • Assist with coordinating efforts of entire branch to achieve assigned monthly goals. • Provide coaching to members of staff to develop skills and experience by completing or facilitating observational coaching, recommendations for additional training, and inspection of work produced. • Support the branch manager in the preparation and review of monthly standards tool with each branch employee. Business Development: • Assist and support the branch manager to develop and promote APGFCU through community involvement and business associations. • Coordinate with branch manager to participate in various outreach activities such as local APGFCU sponsored events and open enrollments. • Work with business development directors to create awareness of APGFCU and promote membership growth. Other: Perform other related duties as assigned or associated with the responsibility. Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable). Qualifications: Leadership: Strong leadership, motivation and managerial skills. Must have a professional demeanor. Demonstrate integrity and ethical standards. Demonstrate understanding and application of effective selling strategies and techniques. Education: Associate's degree in Business Administration, Management, Finance or other related field. Equivalent experience may be substituted. Experience: Minimum of three years of financial institution experience, including two years supervisory experience. Knowledge, Skills and Abilities: Team player who operates well in a dynamic, all hands-on deck environment. Well organized, with the ability to manage multiple tasks on tight deadlines with a great attention to detail. Strong problem solving, priority-setting and decision-making skills. Positive, resourceful, and flexible. Familiar with branch administrative procedures, business computer operation, verifying and documenting financial transactions. Requires supervisory, communications and organization skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to sit, stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds, and be capable of transporting related supplies and equipment. Specific vision abilities by this job include vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Compensation information: Offers are based on experience and education. $63,440.00- $79,289.60 annually Other compensation includes: Discretionary annual management bonus. APGFCU provides comprehensive benefits such as: medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave. APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster ***************************************** APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.

Shore United Bank is seeking a full-time Branch Operations Manager (Assistant Branch Manager) to join our team. This position is responsible for assisting with managing a branch office to meet the financial services needs of customers in the assigned community market area. The Branch Operations Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service. Essential Functions Include: * Supports the Branch Manager in overseeing the daily workflow of the branch. * Assist Branch Manager in implementing business development strategies for the branch to achieve goals. * Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules. * Make business development calls to prospective new customers and to current customers to enhance the customer relationship. * Assist Branch Manager in efforts to reach profit, performance, and customer service goals. * Serve as an active member of the branch team by performing all the duties of a Personal Banker, Branch Banking Supervisor, or Branch Banking Specialist as necessary. * Provide investigation, analysis, and resolution to customer problems/concerns; assure customer needs are met. * Assist with monitoring branch financial activities, perform audits, reviewing and preparing reports, and managing cash levels for branch. * Manage branch operations when Branch Manager is absent. * Maintains the highest level of confidentiality with all information obtained. * Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same. * Participates in required training sessions, including training for compliance with BSA/AML policies and procedures. Location: Lexington Park Branch - 22730 Three Notch Rd., California, MD 20619 Position Type/Expected Hours of Work: * Full-time. * Exempt position. * Days of Work: Monday-Saturday (Rotating Saturdays, closed Sundays). Required Education and Experience: * Bachelor's degree in related field or equivalent banking experience. * 3 years' experience in a branch role. * Minimum 1 year experience in a supervisory role. * Working knowledge of consumer and mortgage loans. Compensation: * The pay range for this position is $58,656 - $70,000 annually. * Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Company Benefits: * Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work. * Comprehensive benefits package for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more! * Paid parental leave * 401k savings plan with up to a 4% company match * Employee Stock Purchase Plan * Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives. * Opportunity for growth and advancement * Paid training program and continuous training sessions throughout the year on various topics * Generous paid time off and paid sick time * Community involvement opportunities Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals. Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The Assistant Branch Manager is responsible for overseeing the bankers, ATM balancing, account opening and customer service duties. The Assistant Branch Manager must be proficient with all personal and business banking products and services. Although not primarily responsible for account opening, the Assistant Branch Manager will be available to assist bankers during peak periods. The Assistant Branch Manager is responsible for coaching bankers to meet sales goals. Responsibilities PRIMARY RESPONSIBILITIES Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. * Fully participates in the Bank's "All In" incentive program. Consistently meets branch team goals. * Responsible for coaching bankers on service standards, identifying customer needs and providing needs based solutions. Coaches team to deliver the highest level of customer experience and goal attainment. * Conducts daily outbound calls to customers to look for opportunities to enhance customer relationships. * Opens and closes the branch, following security procedures. Responsible for effective branch operations. * Acts as a mentor and trainer for newly hired bankers includes completing monthly certifications for new bankers to determine proficiency and knowledge in role. Provides written action plans to develop bankers into fully proficient banker role. * Facilitates meetings to disseminate operational information. Keeps staff informed of pertinent changes in operational policy and procedures. * Prepares banker performance appraisals and performance improvement as required. * Schedules bankers to insure adequate branch coverage at all times. * Maintains adequate supplies at the Branch. * Balances and troubleshoots ATM/debit card concerns. * Maintains proper teller and vault cash levels, including ordering coin and currency. * Reports facility/building concerns to maintenance. * Responsible for making sound decisions with overriding and approving complex transactions. * Meets with staff regarding branch security and safety issues. Maintains and tests alarms and other security devices. * If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS). * Participates in branch and bank community service activities * Performs related and unrelated duties as may be needed. Qualifications REQUIRED QUALIFICATIONS * BA/BS degree preferred or equivalent retail operations. * At least three (3) years of customer service and sales experience. * Supervisory experience preferred. * Must have excellent communication, problem solving, analytical, organizational, customer service and sales skills. * Must be able to handle multiple tasks simultaneously. * Individual must be proficient with technology and Microsoft Office, specifically word and excel. Physical Requirements Any physical demands or work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees need to have the ability to: * Travel independently to the position's primary work location, other bank properties and work-related activities or events at locations outside the Bank. * Effectively communicate and exchange accurate information and ideas so others will understand. * Independently 0perate a computer and other office machinery, such as a calculator, copy machine, printer and software programs related to the position needed to complete the primary functions. * Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time. * Meet the work schedule requirements for physically working in the branch during normal business hours to effectively meet business needs. * Move office items weighing up to 35 pounds. SUPERVISORY SCOPE Indirect Supervisory: up to 15 Direct Supervisory: up to 6 BANKNEWPORT CORE VALUES * We celebrate individuality * We empower employees to be creative problem solvers * We invest and take the time to really get to know our customers * We commit to serving the financial needs of Rhode Islander's BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So, if you're looking for a great professional opportunity, know that BankNewport will empower and invest in you. POSITION SUMMARY The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The Assistant Branch Manager is responsible for overseeing the bankers, ATM balancing, account opening and customer service duties. The Assistant Branch Manager must be proficient with all personal and business banking products and services. Although not primarily responsible for account opening, the Assistant Branch Manager will be available to assist bankers during peak periods. The Assistant Branch Manager is responsible for coaching bankers to meet sales goals. Responsibilities PRIMARY RESPONSIBILITIES Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. * Fully participates in the Bank's "All In" incentive program. Consistently meets branch team goals. * Responsible for coaching bankers on service standards, identifying customer needs and providing needs based solutions. Coaches team to deliver the highest level of customer experience and goal attainment. * Conducts daily outbound calls to customers to look for opportunities to enhance customer relationships. * Opens and closes the branch, following security procedures. Responsible for effective branch operations. * Acts as a mentor and trainer for newly hired bankers includes completing monthly certifications for new bankers to determine proficiency and knowledge in role. Provides written action plans to develop bankers into fully proficient banker role. * Facilitates meetings to disseminate operational information. Keeps staff informed of pertinent changes in operational policy and procedures. * Prepares banker performance appraisals and performance improvement as required. * Schedules bankers to insure adequate branch coverage at all times. * Maintains adequate supplies at the Branch. * Balances and troubleshoots ATM/debit card concerns. * Maintains proper teller and vault cash levels, including ordering coin and currency. * Reports facility/building concerns to maintenance. * Responsible for making sound decisions with overriding and approving complex transactions. * Meets with staff regarding branch security and safety issues. Maintains and tests alarms and other security devices. * If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS). * Participates in branch and bank community service activities * Performs related and unrelated duties as may be needed. Qualifications REQUIRED QUALIFICATIONS BA/BS degree preferred or equivalent retail operations. At least three (3) years of customer service and sales experience. Supervisory experience preferred. Must have excellent communication, problem solving, analytical, organizational, customer service and sales skills. Must be able to handle multiple tasks simultaneously. Individual must be proficient with technology and Microsoft Office, specifically word and excel. SUPERVISORY SCOPE Indirect Supervisory: up to 15 Direct Supervisory: up to 6 Physical Requirements Any physical demands or work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees need to have the ability to: * Travel independently to the position's primary work location, other bank properties and work-related activities or events at locations outside the Bank. * Effectively communicate and exchange accurate information and ideas so others will understand. * Independently 0perate a computer and other office machinery, such as a calculator, copy machine, printer and software programs related to the position needed to complete the primary functions. * Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time. * Meet the work schedule requirements for physically working in the branch during normal business hours to effectively meet business needs. * Move office items weighing up to 35 pounds. BANKNEWPORT CORE VALUES * We celebrate individuality * We empower employees to be creative problem solvers * We invest and take the time to really get to know our customers * We commit to serving the financial needs of Rhode Islander's BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Shore United Bank is seeking a full-time Branch Operations Manager (Assistant Branch Manager) to join our team. This position is responsible for assisting with managing a branch office to meet the financial services needs of customers in the assigned community market area. The Branch Operations Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service. Essential Functions Include: * Supports the Branch Manager in overseeing the daily workflow of the branch. * Assist Branch Manager in implementing business development strategies for the branch to achieve goals. * Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules. * Make business development calls to prospective new customers and to current customers to enhance the customer relationship. * Assist Branch Manager in efforts to reach profit, performance, and customer service goals. * Serve as an active member of the branch team by performing all the duties of a Personal Banker, Branch Banking Supervisor, or Branch Banking Specialist as necessary. * Provide investigation, analysis, and resolution to customer problems/concerns; assure customer needs are met. * Assist with monitoring branch financial activities, perform audits, reviewing and preparing reports, and managing cash levels for branch. * Manage branch operations when Branch Manager is absent. * Maintains the highest level of confidentiality with all information obtained. * Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same. * Participates in required training sessions, including training for compliance with BSA/AML policies and procedures. Location: Dover Street Branch - 18 E. Dover St., Easton, MD 21601 Position Type/Expected Hours of Work: * Full-time. * Exempt position. * Days of Work: Monday-Saturday (Rotating Saturdays, closed Sundays). Required Education and Experience: * Bachelor's degree in related field or equivalent banking experience. * 3 years' experience in a branch role. * Minimum 1 year experience in a supervisory role. * Working knowledge of consumer and mortgage loans. Compensation: * The pay range for this position is $58,656 - $70,000 annually. * Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Company Benefits: * Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work. * Comprehensive benefits package for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more! * Paid parental leave * 401k savings plan with up to a 4% company match * Employee Stock Purchase Plan * Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives. * Opportunity for growth and advancement * Paid training program and continuous training sessions throughout the year on various topics * Generous paid time off and paid sick time * Community involvement opportunities Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals. Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.

WHO ARE WE? F&M Trust is a community bank deeply rooted in South Central Pennsylvania, with a growing presence in Maryland. In 2022, the bank expanded its footprint by opening a community office on West Washington Street in downtown Hagerstown-an area known for its vibrant Arts & Entertainment District and ongoing business development. Now well-established, the Hagerstown office continues to play a key role in serving the local community and strengthening F&M Trust's commitment to relationship-based banking across the region. ABOUT THE ROLE F&M Trust is looking to hire an Assistant Community Office Manager (ACOM) for our West Washington Street Community Office, which is in downtown Hagerstown. While reporting directly to the Community Office Manager, this individual will be responsible for the daily operations of the office, which includes leading the internal sales activities, promoting exceptional customer experiences, and ensuring operational standards are upheld. To lead the charge in sales activities, this individual will exemplify a holistic relationship management approach by opening a variety of consumer and business deposit accounts, taking consumer loan applications, referring customers for other bank products and services, promoting team sales success within the office, and more. This individual will provide leadership to a Lead Financial Services Representative (Lead FSR), and indirectly supervise, mentor, motivate, and encourage a Financial Services Representative (FSR). This Assistant Community Office Manager will work approximately 40 hours per week and receive a competitive salary and comprehensive benefits package. COMPREHENSIVE BENEFITS INCLUDE Medical, Dental, and Vision Insurance Pay-for-Performance (Bonus) Earning Potential Paid Time Off and 11 Paid Bank Holidays 401(k) with up to a 6% Match Paid Life Insurance, Short-term Disability, and Long-term Disability Ongoing Training and Advancement Opportunities And much more! MINIMUM QUALIFICATIONS High School diploma or equivalent Previous sales experience and a desire to excel in and promote a sales and service culture Previous supervisory experience Previous banking experience Strong communicator Positive and enthusiastic attitude Outgoing personality Team-oriented If this is something that raises any interest, and you have the minimum experience and drive to deliver solid management, sales, and customer service results, we encourage you to complete an employment application. We'll be in contact with the most qualified applicants who meet our hiring criteria in the upcoming weeks to get interviews started. COMPARABLE JOB TITLES Our job title here at F&M Trust is Assistant Community Office Manager, while other companies may use Assistant Branch Manager, Branch Banker, Branch Operations Manager, Client Services Specialist, Community Banking Associate, Community Banking Supervisor, CSR/Head Teller, Financial Services Representative, Head Teller, Lead Teller, Members Service Representative, Personal Banking Supervisor, Platform Supervisor, Retail Banking Supervisor, Retail Branch Leader, Senior Relationship Banker, Universal Banker Lead, and Universal Banker Supervisor. F&M Trust is an Equal Opportunity Employer - Disability/Vet

Primary Office Location: 576 Ritchie Hwy. Severna Park, Maryland. 21146. Join our team. Make a difference - for us and for your future. Assistant Branch Manager Business Unit: Retail Reports to: Varies Based on Assignment This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team. The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. Primary Responsibilities: Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner. Incorporate FNB digital products and services into customer interactions. Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards. Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results. Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 2 Skills Required to Perform the Primary Responsibilities of this Position: Excellent customer service skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in a related position. Knowledge of banking policies, procedures consumer products and services. Sales and customer service skills. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required. Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Compensation Grade: NEX12 Pay Range: $24.74 - $41.24 FNB's total rewards package may include other components such as: overtime, incentive, equity and benefits. Salary range is a guideline and is determined by a number of factors including education, experience, skills, internal equity and market conditions. We review pay regularly to ensure competitive and equitable pay. FNB offers a comprehensive benefits package including but not limited to, medical, dental, vision, life insurance, flexible spending accounts, health savings account, 401(k), paid time off, including sick time, vacation time, and paid holidays, and other voluntary benefits. Equal Employment Opportunity (EEO): It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.

Job Details Branch 27 Fort Washington - Fort Washington, MDDescription When you choose a job at Andrews Federal Credit Union, you give yourself the opportunity to grow, advance and make a difference. Andrews Federal is a mission-driven financial institution that focuses on giving members the tools they need to reach their financial goals. We are continually developing our team of dedicated employees who are ready to serve. To create and retain this elite workforce, we offer highly competitive compensation and benefits plans, including highly desirable features like: 12 Paid Holidays a Year, Including Your Birthday Retirement Plans - 401(k) with a 6% Match Childcare Stipend up to $2600 to assist Working Families Discount on Lending Products. Tuition Reimbursement and Career Development Programs and Opportunities Employee Assistance Program - 24/7 Support for Families Affordable Healthcare Plan including Medical, Dental, Vision, and Rx Employer paid Long Term Disability, Life Insurance, and AD&D Short-Term Disability Vacation Leave and Sick Leave Free Parking Purpose of Position The Assistant Branch Manager is responsible for supporting and driving the strategic and tactical initiatives as they relate to building primary member relationships, providing world-class service, and achieving branch profitability goals. The incumbent must develop and support best practices methods to continually improve financial center and operational performance while remaining committed to the credit union's core values and financial results, as well as Member Solutions. Essential Duties Assist the Branch Manager to develop Andrews Federal's sales culture. Obtain and track sales/growth goals. Coordinate scheduling for Teller/FSR Training Programs. Assist Branch Manager to identify training and/or developmental needs. Oversee and approve expenditures as directed by the Branch Manager in compliance with the approved branch operating and capital budgets. Assist with SEG business maintenance and development. Conduct weekly staff meetings for training and informational purposes. Complete monthly staffing schedule, as well as periodic branch reports. Monitor teller and member service performance and daily activities to ensure adherence to policies and procedures and timeliness of work performed. Complete all monthly audits and reports in accordance with guidelines. Limit exceptions and member complaints. Coach and counsel branch team members as to the importance of properly posting/handling transactions. Participate in the hiring, separation, coaching, counseling and performance review process as required. Review all logs and operations to ensure adherence to policies and procedures as appropriate. Maintain proficiency in the processing of all types of branch transactions; assist members and serve as technical resource person for the FSRs and Tellers. Acting as FSR when needed. Reviewing loan applications and loan folders as well as completing Insurance and Gap sales reports. Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. Maintains contact with Select Employee Groups to ensure excellent business relations and appropriate service level. Handle some of the call volume from the Operator, when necessary. Completes the promotional tracking forms for Marketing. Required KSAs Three years of teller and/or member/customer service experience. Two years of supervisory experience in a retail branch environment, which would have included cross-selling products and services, processing online transactions and managing cash and securities. Must have knowledge of ATMs and various office equipment. Excellent organizational, verbal and written communication skills with an attention to details required. Must be highly motivated and have the ability to maintain confidentiality. Physical Requirements Ability to sit at a desk and computer for extended periods. Ability to lift up to 20 pounds. Pay Range $59,059.00 to $73,660.97 In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others which impose undue hardships on the organization.

First Financial Federal Credit UnionJob Description Job Title: Assistant Branch Manager Department: Branch Operations Reports To: Branch Manager Salary Grade(s):10-11 EEO-1 Job Class: 1.2 - First/Mid Level Officials and Managers FLSA Status: Non-exempt/Exempt ☒ Full-time ☐ Part-time ☐ Temporary Location: Branches ☐ Telework Work Possible (if checked) Important: See Telework Policy for Additional Criteria Function: Assists the Branch Manager in all aspects of branch management, focusing on staff and business development as well as service delivery. Represents the Credit Union to prospective and existing members. Serves as a role model in knowledge, skill, and expertise to effectively cross-sell Credit Union products and services. Trains, coaches, and mentors all branch staff to enhance their performance, ability to provide optimum member service, and career advancement. Acts in capacity of Branch Manager as needed. Provides support to all credit union departments. Performs all responsibilities of the position in support of our Core 4 Values. Position Requirements: GENERAL: Patient, good role model, professional Organized, objective, service-oriented Strong communication skills EXPERIENCE: 1 or more years of managerial experience EDUCATION: High school diploma or GED equivalent. Preferred: Some college leading to a degree An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Duties: ESSENTIAL REQUIREMENTS Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Maintains strict confidentiality regarding security, policies, procedures, employee, and member information. Models exceptional member service delivery to provide memorable experiences, resulting in improved engagement and positive feedback (NPS). Utilizes effective communication skills and follow-through in assisting staff and members. Maintains thorough knowledge of services and products, displays strong cross selling skills. Displays excellent organizational skills, attention to detail, and technical proficiency. Serves as role model through a positive and professional demeanor by exhibiting dependability, accountability, impartiality and support of common Credit Union goals, policies, and decisions. Management team member to resolve after-hour ATM problems for branch network. BRANCH OPERATIONS Assists Branch Manager in ensuring the branch operations and service delivery support our Core 4 values, including but not limited to: Focusing on service delivery and time management in handling member requests Interceding in employee/member interactions as necessary, offering additional assistance, answering questions, and making exceptions Acknowledging and responding to members from Member Satisfaction Surveys in a timely manner Providing Medallion Signature Guarantees and notary services Reviewing completed work for accuracy and quality control; documents and oversees corrections Relays errors to staff and coaches on best practices to minimize mistakes, striving for accuracy Overseeing consistent and appropriate documentation of member interactions through use of CRM Assisting with management of credit union procedures and content review (Foogle, Website) Providing overrides up to level 8 and approving wire transfers, new accounts, and voiding transactions Vault and ATM management Safeguarding branch office (including staff) by adhering to opening and closing procedures Responsible for branch keys and security information, to include alarm codes and safe combinations Fraud prevention and detection on behalf of First Financial STAFF DEVELOPMENT Coaches, motivates, and supervises staff; ensures adequate opportunities are given to cultivate/enhance skills for staff; addresses issues as they arise. Demonstrates ability to work well with varied personalities, adjusting leadership style to individual. Assumes responsibility for the continued development of branch personnel beyond formal training; recommends additional training as needed. Aids and inspires branch staff to identify opportunities for cross selling products and services. Acknowledges employee successes; provides feedback, assists with staff assessments/disciplinary actions. Provides ongoing training support for branch staff. Conveys employee's readiness for additional responsibility and/or promotion to next level of FSR. Documents branch employee absences and communicates information to adjust staffing as needed. ADDITIONAL CONTRIBUTIONS Contributes a relentless effort in assisting internal departments to strengthen and grow the CU. Demonstrates involvement within the community through participation in volunteer opportunities Actively supports Marketing events and initiatives Assists in management of support for the Member Services Call Center Takes an active role in supporting credit union initiatives as a project team member SENIOR ASSISTANT BRANCH MANAGER ROLE: Navigates the many nuances of managing the main branch which includes: Increased member traffic with more unique activity requiring enhanced focus on service delivery Managing, coaching, and supervision of 6+ employees Complexities of training branch environment Employee related responsibilities Assumes an advanced role in employee development Heightened participation in employee discussions and performance reviews Increased role in development, observation, and assessment of new hires Provides ongoing support and training of new hires (post training program) Operational Responsibilities o Ongoing assessment and review of Training Program o Documents and critiques trainers' techniques, effectiveness, thoroughness, and adeptness in serving as a role model for staff Demonstrates initiative in monitoring changes and new processes, works with trainers to create and incorporate into procedures Assists in employee timecard management May serve as Management Leader for weekend ATM response In-Branch issuance of debit cards. Adheres to controls related to plastic management and auditing for debit cards Performs other related duties of similar scope and complexity. Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position. Accountable for reading, understanding, and acting on the contents of all Company-assigned and/or job-related Compliance Programs, regulations, and policies and procedures, as well as ensuring Compliance Training assignments are completed by established due dates. This includes, but is not limited to, understanding, and identifying compliance risks impacting First Financial, ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Completes certifications to perform Medallion Signature Guarantees and Notary Services. Equal Opportunity Employment First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.

First Financial Federal Credit UnionJob Description Job Title: Assistant Branch Manager I, II Department: Member Experience Reports To: Branch Manager Salary Grade(s): 9, 10 EEO-1 Job Class: 1.2 - First/Mid Level Officials and Managers FLSA Status: Exempt ☒ Full-time ☐ Part-time ☐ Temporary Location: Branches ☐ Telework Work Possible (if checked) Important: See Telework Policy for Additional Criteria Function: Assists the Branch Manager in providing an exceptional member-centric experience by handling every potential, new, and existing member with patience, empathy, and enthusiasm. Supports the branch by providing members with one-stop experience to fulfill all their financial needs from service to sales, including account opening, maintenance, and transaction processing, while focusing on consultative conversations to deepen relationships and become a trusted advisor. Actively promotes a variety of banking solutions to enhance a member's service experience and achieve their financial goals. Assists the Branch Manager in assuming responsibility for efficient branch operations, targeted business development, consistent cross-selling efforts, and excellent service delivery in compliance with regulations, policies, and branch procedures. Trains, directs, and assists in developing the skills of employees within the branch network. Acts in capacity of Branch Manager as necessary. Position Requirements: GENERAL: Professional with a positive mindset with ability to develop a rapport and deepen relationships with our members, adhering to confidentiality expectations Detail and service oriented with effective listening, communication, and interpersonal skills Demonstrate strong reasoning, good judgement, and decision-making Member Centric focus and growth mindset with an emphasis on quality service in all interactions Knowledge of credit union best practices, policies, compliance rules, and regulations Basic knowledge of the credit/debit card dispute process, Zelle P2P dispute process, and Bill Payment services Proficient understanding of the credit and debit card process including working knowledge of core processing and card processing systems On-call response to resolve ATM system issues affecting member services Occasional local travel to support business development Strong supervisory skills, serves as a role model by exhibiting a professional, knowledgeable, and friendly attitude Assistant Manager grade determined by factors such as branch size & volume, staff (full time equivalents), and scope of responsibilities at location Advancement is based on demonstrated expertise, supervisory ability, success of team, and manager recommendation Ability to read, write, and speak Spanish proficiently is a plus Hired for position; specific branch placement changes as branch need dictates EXPERIENCE: Demonstrated leadership experience Two (2) years of credit union or bank management experience preferred Two (2) years of customer service or sales experience Demonstrated work-related experience may be considered instead of education requirements EDUCATION: High School Diploma or GED equivalent required; Preferred: Bachelor's degree in business or related field. Ability to obtain and maintain job-related certification if no job-related advanced degree Meet or exceed continuing professional education (CPE) requirements Duties: Member Experience Provide members with a one stop personalized and frictionless experience through exceptional service delivery to fulfill their financial needs, create memorable experiences, and improve engagement. Expertise in engaging members with consultative conversations and successfully deepening relationships and becoming a trusted advisor. Assist in resolving member complaints promptly and efficiently utilizing de-escalation techniques as needed. Strive for member satisfaction and identify opportunities for improvement. Financial Services Demonstrated expertise in identifying/assisting members who have become victims of fraud, account takeover, or identity theft; assists in making necessary changes to protect their account(s); escalate cases as appropriate. Proficient in use of CRM (Customer Relationship Management) system and other resources. Identify lending opportunities and partner with lending to ensure successful member experience. Proactively reaches out to members to contribute to the retention and expansion of member relationships. Drive proactive sales conversations through internal interactions and outbound calling. Staff Development Supervise, and evaluate the branch staff to enhance individual productivity and enable them to function according to their role. Provide in-the-moment training for branch staff, coaching, and mentoring to branch staff. Recommend remedial training as warranted. Acknowledge employee successes, identify deficiencies/opportunity for growth; provide supporting documentation, relay/escalate and provide updates to management; assist in preparation of staff assessments, recommend disciplinary action. Operational Responsibilities Broad knowledge base to include features/benefits of our services/products, and systems and familiarity with resources/tools. Support daily operations of branch and manage risk while demonstrating sound judgement within established limits and guidelines. Responsible for vault and ATM management and maintenance to include after-hours response and monitoring. Expertise in fraud prevention and detection; educate staff to recognize unusual activity. Assist in responsibility for quality control of completed work; documenting and overseeing corrections. Accountable for any in-branch issuance of debit cards and the complexities of plastic related compliance. Exercise override authority and resolve complex problems. Uphold established security controls to protect the facility, cash on hand, and safeguard members/employees against criminal and fraudulent operations. Document through incidence response when applicable. Complete certifications to perform Medallion Signature Guarantees and Notary Services. Assume responsibility for the branch in the absence of Branch Manager. Support Functions Partner with Marketing to support business development strategies within assigned branch's footprint. Represent the branch network in implementation and testing of a variety of projects/initiatives. Actively support Marketing through participation in community outreach opportunities. Performs other related duties of similar scope and complexity. Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Equal Opportunity Employment First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law. Date Updated: May 2025

Now Hiring: Producing Branch Managers - Remote | Multiple States Compensation: Customized per platform | W2 with benefits | Overrides + Self-Sourced Comp | Signing bonuses in select roles About the Role: We're representing multiple mortgage platforms nationwide that are seeking Producing Branch Managers ready to scale a team, transition existing volume, or establish a new branch with the right operational and leadership support in place. Whether you're running a $2M/month branch or producing $1M personally with plans to grow, we'll align you with the model that fits - from delegated correspondent lending to broker-direct setups with advanced marketing and technology. Branch Manager Compensation Summary: Branch-Level Comp: Overrides on team production: 25-75 bps Individual production: 100-150 bps for self-sourced volume Broker/Correspondent hybrid model: Up to 275 bps (delegated/non-delegated) Some platforms offer: Immediate stock options (TX-based lender) Quarterly stock bonuses Dedicated LOA for transition onboarding In-house ops and marketing support CRM, tech, and recruiting tools built in No P&L required in many models - override-only setups available Volume Expectations: Branch minimum: $1.5M-$2M+ monthly Individual LO minimum: Typically 1-2 units/month or $400K-$1M+ in volume Ideal Candidates: Proven Producing Branch Manager (or team lead) with active state NMLS Licensed in any of the states where opportunities are open Experience recruiting and leading originators Seeking a growth-forward platform with competitive pricing and flexibility Strong grasp of compliance and a team-focused mindset Interested? Submit your resume to confidentially explore which platforms best align with your goals, compensation expectations, and team needs. We'll only match you to opportunities that make sense for your structure - no spam, no pressure. Thank you for your interest! If your background aligns with our clients needs, one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters. Unfortunately due to high volumes of applicants, we may not be able to respond to those who are not a fit. If you do not hear from us regarding this application, please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.

First Financial Federal Credit UnionJob Description Job Title: Sr. Assistant Branch Manager Department: Branch Operations Reports To: Branch Manager Salary Grade(s): 11 EEO-1 Job Class: 1.2 - First/Mid Level Officials and Managers FLSA Status: Non-exempt/Exempt ☒ Full-time ☐ Part-time ☐ Temporary Location: Branches ☐ Telework Work Possible (if checked) Important: See Telework Policy for Additional Criteria Function: Assists the Branch Manager in all aspects of branch management, focusing on staff and business development as well as service delivery. Represents the Credit Union to prospective and existing members. Serves as a role model in knowledge, skill, and expertise to effectively cross-sell Credit Union products and services. Trains, coaches, and mentors all branch staff to enhance their performance, ability to provide optimum member service, and career advancement. Acts in capacity of Branch Manager as needed. Provides support to all credit union departments. Performs all responsibilities of the position in support of our Core 4 Values. Position Requirements: GENERAL: Patient, good role model, professional Organized, objective, service-oriented Strong communication skills EXPERIENCE: 1 or more years of managerial experience EDUCATION: High school diploma or GED equivalent. Preferred: Some college leading to a degree An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Duties: ESSENTIAL REQUIREMENTS Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Maintains strict confidentiality regarding security, policies, procedures, employee, and member information. Models exceptional member service delivery to provide memorable experiences, resulting in improved engagement and positive feedback (NPS). Utilizes effective communication skills and follow-through in assisting staff and members. Maintains thorough knowledge of services and products, displays strong cross selling skills. Displays excellent organizational skills, attention to detail, and technical proficiency. Serves as role model through a positive and professional demeanor by exhibiting dependability, accountability, impartiality and support of common Credit Union goals, policies, and decisions. Management team member to resolve after-hour ATM problems for branch network. BRANCH OPERATIONS Assists Branch Manager in ensuring the branch operations and service delivery support our Core 4 values, including but not limited to: Focusing on service delivery and time management in handling member requests Interceding in employee/member interactions as necessary, offering additional assistance, answering questions, and making exceptions Acknowledging and responding to members from Member Satisfaction Surveys in a timely manner Providing Medallion Signature Guarantees and notary services Reviewing completed work for accuracy and quality control; documents and oversees corrections Relays errors to staff and coaches on best practices to minimize mistakes, striving for accuracy Overseeing consistent and appropriate documentation of member interactions through use of CRM Assisting with management of credit union procedures and content review (Foogle, Website) Providing overrides up to level 8 and approving wire transfers, new accounts, and voiding transactions Vault and ATM management Safeguarding branch office (including staff) by adhering to opening and closing procedures Responsible for branch keys and security information, to include alarm codes and safe combinations Fraud prevention and detection on behalf of First Financial STAFF DEVELOPMENT Coaches, motivates, and supervises staff; ensures adequate opportunities are given to cultivate/enhance skills for staff; addresses issues as they arise. Demonstrates ability to work well with varied personalities, adjusting leadership style to individual. Assumes responsibility for the continued development of branch personnel beyond formal training; recommends additional training as needed. Aids and inspires branch staff to identify opportunities for cross selling products and services. Acknowledges employee successes; provides feedback, assists with staff assessments/disciplinary actions. Provides ongoing training support for branch staff. Conveys employee's readiness for additional responsibility and/or promotion to next level of FSR. Documents branch employee absences and communicates information to adjust staffing as needed. ADDITIONAL CONTRIBUTIONS Contributes a relentless effort in assisting internal departments to strengthen and grow the CU. Demonstrates involvement within the community through participation in volunteer opportunities Actively supports Marketing events and initiatives Assists in management of support for the Member Services Call Center Takes an active role in supporting credit union initiatives as a project team member SENIOR ASSISTANT BRANCH MANAGER ROLE: Navigates the many nuances of managing the main branch which includes: Increased member traffic with more unique activity requiring enhanced focus on service delivery Managing, coaching, and supervision of 6+ employees Complexities of training branch environment Employee related responsibilities Assumes an advanced role in employee development Heightened participation in employee discussions and performance reviews Increased role in development, observation, and assessment of new hires Provides ongoing support and training of new hires (post training program) Operational Responsibilities o Ongoing assessment and review of Training Program o Documents and critiques trainers' techniques, effectiveness, thoroughness, and adeptness in serving as a role model for staff Demonstrates initiative in monitoring changes and new processes, works with trainers to create and incorporate into procedures Assists in employee timecard management May serve as Management Leader for weekend ATM response In-Branch issuance of debit cards. Adheres to controls related to plastic management and auditing for debit cards Performs other related duties of similar scope and complexity. Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position. Accountable for reading, understanding, and acting on the contents of all Company-assigned and/or job-related Compliance Programs, regulations, and policies and procedures, as well as ensuring Compliance Training assignments are completed by established due dates. This includes, but is not limited to, understanding, and identifying compliance risks impacting First Financial, ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Completes certifications to perform Medallion Signature Guarantees and Notary Services. Equal Opportunity Employment First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.