Administrative Associate jobs at Beth Israel Lahey Health - 65 jobs

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary:Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description:Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.Required Qualifications:High School diploma or GED required. Certificate 1 Medical Admin Assistant Cert preferred.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:1-3 years experience in a healthcare or service/hospitality environment.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary:Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description:Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.Required Qualifications:High School diploma or GED required.Certificate 1 Medical Admin Assistant Cert preferred.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:1-3 years experience in a healthcare or service/hospitality environment. Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary:Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description:Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.Required Qualifications:High School diploma or GED required. Certificate 1 Medical Admin Assistant Cert preferred.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:1-3 years experience in a healthcare or service/hospitality environment.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Under the general supervision of the Director of Site Operations, Practice Development Operations Manager or Site Manager provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Practice Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to support patient care.Essential Duties & Responsibilities: including but not limited to: I. Clinical Considerations and Decision Making: Ways in which Practice Assistants come to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. Delivers care that is specific to the age of the patient. Cares for patients as delegated by the provider, RN or LPN Contributes information provided by the patient or family for the assessment of health status. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care. Provides patient care by: - Providing necessary physical care to appropriate patient populations - Utilizing and transporting equipment - Administering treatments as ordered by the provider - Assisting with examinations and procedures II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. Participates in and supports the educational plan for patient and family. Supports Primary Care's commitment to community-based activities both within the Lahey Health community and beyond. III. Clinical Guidance: The Practice Assistant, within the scope of his/her practice, is responsible for the nature and quality of care they provide for patients. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. Demonstrates the ability to provide and maintain patient safety in the environment of care Demonstrates skills as a responsive team member. Demonstrates ability to fulfill role in Regulatory compliance and readiness. Essential Duties & Responsibilities including but not limited to: ClinicalAchieves and maintains Basic Life Support (BLS) certification through American Heart Association, according to departmental standards (within 90 days of date of hire) Organizes and prioritizes daily work to ensure patient's needs are met and provider schedules run efficiently. Monitors patient flow, escorts patients to the appropriate room, accurately obtains patient identification, allergy history, domestic abuse screening, obtains and records vital signs, per departmental standards and documents for entry into an Electronic Medical Record (EMR) or on appropriate forms. Answers and transfers calls in accordance with Primary Care Guidelines. Takes accurate messages and relays the information to the appropriate staff, per established site/department protocol. Follows through to ensure that issues identified have been resolved. Identifies patients requiring immediate attention and refers them to the appropriate personnel. Maintains exam rooms by monitoring and replenishing supplies and performing routine housekeeping and disposal and handling of hazardous waste. Maintain inventory of medical supplies and orders medical supplies as authorized by Site/assigned Manager, Supervisor or Site Coordinator. Documents all pertinent information for entry into an EMR. Accurately transcribes provider orders according to policy.* Notifies provider with any abnormal vital signs, elevated pain scores or safety concerns. Observes and reports any abnormal symptoms or behavior to appropriate clinical staff member. Communicates all appropriate information prior to break, lunch or change of shift, to necessary personnel to ensure continuity of care. Prepares patient for the appointment based upon the diagnosis, procedure and/or department protocols. Includes proper patient attire (gowns/shorts etc), proper pre-visit tests completed, and proper set-ups for the procedure to be performed etc. Maintains confidentiality and patient rights in interactions with the patient/family and other health care workers. Respects the values (religious/spiritual, ethnic, cultural) of the patient and family. Perform electrocardiograms, blood pressures, spirometry's and vision and hearing testing according to departmental standards. Utilizes appropriate technique in room preparation and while assisting with procedures/exams. Performs testing and specimen collection (including labeling and processing). Performs waived testing, result documentation and Quality Controls per established laboratory procedure. Enters required information for prescription refills properly through EMR using defined protocol. Provides and reviews appropriate instructions to patients regarding any diagnostic test and procedure. Provides patient with written educational material, including diagnostic preparations, as necessary. Document that patient instructions were given, as well as patient's response. Assists in performing departmental procedures. Use electronic system to schedule x-ray, mammography or laboratory appointments. Performs and/or assists with the admission and transfer process. Monitors and takes action on work queues as trained/assigned. Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided. Orients staff members and others to the department as requested. Is alert to Quality Assurance and CQI issues as well as to unsafe working conditions. Notifies manager of concerns. Participates in unit based QI activities and is familiar with unit measurement data. Provide back-up coverage for the front office staff, including booking appointments, telephone coverage and receptionist duties according to departmental standards. Supports activities around the work queue. Job Description: Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.Job Description:Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.Required Qualifications:High School diploma or GED required. Certificate 1 Medical Admin Assistant Cert preferred.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:1-3 years experience in a healthcare or service/hospitality environment.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Description:Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As a Practice Assistant for Wilmington Pediatrics, you will be responsible for the following:Coordinate day to day operations of providers, which includes patient flow, provider schedules, and staff practice needs to ensure growth, profitability, quality care, and patient, provider, and staff satisfaction.Required: High School diploma, 3 years of experience in medical office setting Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. **This position is a primarily remote position, with sporadic time needed on-site in Charlestown, MA** The Administrative Assistant II supports Beth Israel Lahey Health (BILH) by providing administrative, calendar management, and department project support that enables the teams to develop and implement strategic growth plans for the system and its business units. Serves as the key liaison for System Services departments. Work involves an extensive amount of coordination with external partnerships and constituents, as well as highly confidential strategic information. : Essential Duties & Responsibilities including but not limited to: 1. Serves as the primary point of administrative contact with other departments across BILH and within each business unit relative to calendar management and other administrative tasks. 2. Coordinates meeting set-up, as required, including securing meeting space, notifying attendees, arranging for audio-visual resources, and tracking attendance. 3. Accesses or otherwise keeps abreast of the schedules of Managers and Directors in the Department. 4. Assists in the project management, coordination, supervision, and completion of special department projects and events, which may include research, surveying, database management and reporting, and support for implementation of system-wide policies and procedures. 5. Supports departmental fiscal management by overseeing office accounts and monitoring expenditures. 6. Develops and maintains budget log. Coordinates invoices on a weekly basis. 7. Serves as liaison to the Accounting/Finance department regarding departmental expenses. 8. Serves as point of contact for vendors in terms of securing appropriate documentation for legal review processes and accounts payable processing. Organizational Requirements: Complies with all Beth Israel Lahey Health policies, as well as those of Beth Israel Lahey Health affiliates, providers, networks, etc. Complies with behavioral expectations of Beth Israel Lahey Health. Maintains courteous and effective interactions with colleagues and patients. Demonstrates an understanding of the job description, performance expectations, and competency assessment. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participates in departmental and/or interdepartmental quality improvement activities. Participates in and successfully completes Mandatory Education. Performs all other duties as needed or directed to meet the needs of the department Minimum Qualifications: Education: Associate's Degree or equivalent. Licensure, Certification & Registration: Experience: 5+ years of progressively advancing experience as an administrative assistant/coordinator Skills, Knowledge & Abilities: Skill in organizing resources and establishing priorities Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues Superb communication, listening, relationship-building, and follow through skills are necessary Ability to work effectively within a large and complex organization, with a wide range of constituencies in a diverse community. Ability to foster a cooperative work environment Advanced skills with Microsoft applications, including Outlook, Word, Excel, and PowerPoint Demonstrated experience in budget preparation and fiscal management Ability to use independent judgment and to manage and impart confidential information Pay Range: $21.63 - $29.11 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Associate will support the Healthcare Associates Department, our Primary Care Team, at Beth Israel Medical Center in Boston, MA. This is a fully onsite position, working Monday through Friday, 8am-4:30pm or 8:30am-5pm. Job Description:Provides a wide variety of secretarial and administrative responsibilities in support of directors or other leadership positions of a division or department. Performs various administrative functions to support operations, resolve problems and answer detailed questions, requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Involves extensive interaction with diverse populations including the public and visitors, patients and families, medical practitioners and medical center staff. Essential Responsibilities: Answers telephones, schedules appointments and maintains calendars, organizes conference calls, makes travel arrangements as needed and prepares for meetings with large numbers of participants. Provides support to committees by planning, scheduling and organizing meetings and location, preparing the agenda and related materials, taking and distributing minutes. Assists in planning and coordinating programs, seminars and events for the department or division. Orders supplies and services and performs other related duties as assigned. Maintains department's or division's files and databases. Compiles periodic and ad hoc reports using data and information from multiple sources . Prepares complex documents and reports with graphics, detailed charts, graphs and stylized formatting for presentations. Composes and edits correspondence, reports and documents for final approval. Types and edits manuscripts and/or other documents which may include scientific, technical or specialized terminology and specialized formatting. Other duties as assigned by the department. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $22. 71 - $30. 57The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This position is a primarily remote position, with sporadic time needed on-site in Charlestown, MAThe Administrative Assistant II supports Beth Israel Lahey Health (BILH) by providing administrative, calendar management, and department project support that enables the teams to develop and implement strategic growth plans for the system and its business units. Serves as the key liaison for System Services departments. Work involves an extensive amount of coordination with external partnerships and constituents, as well as highly confidential strategic information. :Essential Duties & Responsibilities including but not limited to: 1. Serves as the primary point of administrative contact with other departments across BILH and within each business unit relative to calendar management and other administrative tasks. 2. Coordinates meeting set-up, as required, including securing meeting space, notifying attendees, arranging for audio-visual resources, and tracking attendance. 3. Accesses or otherwise keeps abreast of the schedules of Managers and Directors in the Department. 4. Assists in the project management, coordination, supervision, and completion of special department projects and events, which may include research, surveying, database management and reporting, and support for implementation of system-wide policies and procedures. 5. Supports departmental fiscal management by overseeing office accounts and monitoring expenditures. 6. Develops and maintains budget log. Coordinates invoices on a weekly basis. 7. Serves as liaison to the Accounting/Finance department regarding departmental expenses. 8. Serves as point of contact for vendors in terms of securing appropriate documentation for legal review processes and accounts payable processing. Organizational Requirements:Complies with all Beth Israel Lahey Health policies, as well as those of Beth Israel Lahey Health affiliates, providers, networks, etc. Complies with behavioral expectations of Beth Israel Lahey Health. Maintains courteous and effective interactions with colleagues and patients. Demonstrates an understanding of the job description, performance expectations, and competency assessment. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participates in departmental and/or interdepartmental quality improvement activities. Participates in and successfully completes Mandatory Education. Performs all other duties as needed or directed to meet the needs of the department Minimum Qualifications:Education:Associate's Degree or equivalent. Licensure, Certification & Registration:Experience:5+ years of progressively advancing experience as an administrative assistant/coordinator Skills, Knowledge & Abilities:Skill in organizing resources and establishing priorities Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues Superb communication, listening, relationship-building, and follow through skills are necessary Ability to work effectively within a large and complex organization, with a wide range of constituencies in a diverse community. Ability to foster a cooperative work environment Advanced skills with Microsoft applications, including Outlook, Word, Excel, and PowerPointDemonstrated experience in budget preparation and fiscal management Ability to use independent judgment and to manage and impart confidential information Pay Range: $21. 63 - $29. 11The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. **Job Description:** **QUALIFICATIONS:** **Education/Experience** **Required:** + High School Diploma or G.E.D. + **Must have/be one of the following:** + Certified Nursing Assistant + Nursing student with completion of one medical-surgical clinical rotation + Three months clinical care experience + Graduate of the Winchester Hospital's Clinical Associate Training Program **Preferred:** At least one year of previous work experience in an administrative support role. **Other Skills/Knowledge:** **Required:** + For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team + Basic computer knowledge. + Excellent communication and customer service skills. **LICENSES, REGISTRATIONS, CERTIFICATIONS:** **Preferred:** Certified Nursing Assistant **LIFE SUPPORT CERTIFICATION REQUIRED:** Basic Life Support **POPULATION SPECIFIC REQUIREMENTS:** The population specific requirements differ based on the patients cared for on the unit: **Neonate** **Infant** **Children** **Adolescent (age 13 to 18)** **Adult** **Geriatric** **A4** **Intensive Care Unit** **OTHER JOB REQUIREMENTS:** **On-call:** N/A **Schedule requirements:** Based on department needs. Holiday rotation is required. **Travel requirements:** Based on department needs. May be asked to cover other units to meet business and patient needs. **REPORTING RELATIONSHIPS:** + Reports to the Nurse Manager. + Works under the direction of a nurse in the clinical role. + Does not supervise others **Clinical Associate** + Provides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. + Welcomes and orients patients, family members and significant others to the environment. + Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. + Observes patients and reports findings and/or concerns to nurse in a timely manner. + Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. + Performs required tasks including but not limited to: + Assisting with activities of daily living + Repositioning and ambulating patients + Making an occupied and unoccupied bed + Assisting in transporting patients, beds, supplies and equipment + Collecting, labeling and transporting specimens + Retrieving and signing out blood products + Accurately performs point of care testing + Obtains vital signs and weights + Maintains accurate intake and output measurements + Removes Foley catheters and saline locks + EKGs + Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. + Sets up/breaks down rooms, ensuring expedient turnaround time. + Assists in post-mortem care in a respectful manner + Documents accurately, legibly and timely + Assists with procedures + Appropriately follows the chain of command and adheres to hospital policies and procedures. + Informs patients and family members throughout the patients' experience. + Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. + Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. + Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. + Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. + Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. + Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. + Functions effectively in patient crisis situations and utilizes emergency resources. + Assists in preparation of patient for transport to appropriate level of care. + Maximizes patient throughput to minimize wait time. + Adheres to the Magnet standards of professional development and clinical practice. **Administrative Associate** + Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. + Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. + Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. + Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. + Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. + Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. + Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. + Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. + Prioritizes functions based on emergency situations. + Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. + May follow up with staff on green sheets and other schedule issues, at the request of the Manager. + At the request of the Manager, may call-in staff during staffing shortages. + Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. + Files and ensures the unit has an adequate supply of various required forms. + Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. **DEPARTMENT SPECIFIC JOB FUNCTIONS** The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. **PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONS** + The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. + It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. + It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. + The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. According to established policies and procedures, provides general secretarial and clerical support for Hospital Departments. Schedules patient appointments and processes billing of patient charges. Supports the department in various clerical functions; answers phone, greets patients/visitors, processes physician orders, maintains patients medical chart, supports Nurse Manager, files, maintains inventory. KNOWLEDGE, SKILLS, AND ABILITIES: Required: High School Diploma with knowledge of computers and basic office practice. Preferred: 1 year of experience in an administrative role Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Winchester Hospital is a 5x Magnet designated, Top 10 Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As a Clinical/Administrative Associate, you will be responsible (but not limited) for the following:provide both clinical and administrative assistance on the unitperform basic procedures necessary to provide for the care, comfort and safety of patients; assisting with ADL's, ambulating patients, making occupied/unoccupied beds, transporting patients, collecting/labeling/transporting specimens, obtains vital signs, performs EKG'sWelcomes and orients patients, family members and significant others to the environment. Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate Education/Experience Required:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Skills/Knowledge Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant Basic Life Support required Beth Israel Lahey Health (BILH) is an integrated health system dedicated to creating healthier communities - one person at a time - through seamless care and ground-breaking science, driven by excellence, innovation and equity. Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1. 7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. Job Description:QUALIFICATIONS:Education/ExperienceRequired:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support POPULATION SPECIFIC REQUIREMENTS: The population specific requirements differ based on the patients cared for on the unit: NeonateInfantChildrenAdolescent (age 13 to 18) AdultGeriatric A4Intensive Care UnitOTHER JOB REQUIREMENTS:On-call: N/ASchedule requirements: Based on department needs. Holiday rotation is required. Travel requirements: Based on department needs. May be asked to cover other units to meet business and patient needs. REPORTING RELATIONSHIPS: Reports to the Nurse Manager. Works under the direction of a nurse in the clinical role. Does not supervise others Clinical AssociateProvides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. Welcomes and orients patients, family members and significant others to the environment. Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. Observes patients and reports findings and/or concerns to nurse in a timely manner. Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. Performs required tasks including but not limited to:Assisting with activities of daily living Repositioning and ambulating patients Making an occupied and unoccupied bed Assisting in transporting patients, beds, supplies and equipment Collecting, labeling and transporting specimens Retrieving and signing out blood products Accurately performs point of care testing Obtains vital signs and weights Maintains accurate intake and output measurements Removes Foley catheters and saline locks EKGsMaintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Sets up/breaks down rooms, ensuring expedient turnaround time. Assists in post-mortem care in a respectful manner Documents accurately, legibly and timely Assists with procedures Appropriately follows the chain of command and adheres to hospital policies and procedures. Informs patients and family members throughout the patients' experience. Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. Functions effectively in patient crisis situations and utilizes emergency resources. Assists in preparation of patient for transport to appropriate level of care. Maximizes patient throughput to minimize wait time. Adheres to the Magnet standards of professional development and clinical practice. Administrative AssociateProvides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. Prioritizes functions based on emergency situations. Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. May follow up with staff on green sheets and other schedule issues, at the request of the Manager. At the request of the Manager, may call-in staff during staffing shortages. Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. Files and ensures the unit has an adequate supply of various required forms. Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. DEPARTMENT SPECIFIC JOB FUNCTIONS The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONSThe employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. Job Description:QUALIFICATIONS:Education/ExperienceRequired:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support POPULATION SPECIFIC REQUIREMENTS: The population specific requirements differ based on the patients cared for on the unit: NeonateInfantChildrenAdolescent (age 13 to 18) AdultGeriatric A4Intensive Care UnitOTHER JOB REQUIREMENTS:On-call: N/ASchedule requirements: Based on department needs. Holiday rotation is required. Travel requirements: Based on department needs. May be asked to cover other units to meet business and patient needs. REPORTING RELATIONSHIPS: Reports to the Nurse Manager. Works under the direction of a nurse in the clinical role. Does not supervise others Clinical AssociateProvides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. Welcomes and orients patients, family members and significant others to the environment. Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. Observes patients and reports findings and/or concerns to nurse in a timely manner. Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. Performs required tasks including but not limited to:Assisting with activities of daily living Repositioning and ambulating patients Making an occupied and unoccupied bed Assisting in transporting patients, beds, supplies and equipment Collecting, labeling and transporting specimens Retrieving and signing out blood products Accurately performs point of care testing Obtains vital signs and weights Maintains accurate intake and output measurements Removes Foley catheters and saline locks EKGsMaintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Sets up/breaks down rooms, ensuring expedient turnaround time. Assists in post-mortem care in a respectful manner Documents accurately, legibly and timely Assists with procedures Appropriately follows the chain of command and adheres to hospital policies and procedures. Informs patients and family members throughout the patients' experience. Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. Functions effectively in patient crisis situations and utilizes emergency resources. Assists in preparation of patient for transport to appropriate level of care. Maximizes patient throughput to minimize wait time. Adheres to the Magnet standards of professional development and clinical practice. Administrative AssociateProvides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. Prioritizes functions based on emergency situations. Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. May follow up with staff on green sheets and other schedule issues, at the request of the Manager. At the request of the Manager, may call-in staff during staffing shortages. Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. Files and ensures the unit has an adequate supply of various required forms. Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. DEPARTMENT SPECIFIC JOB FUNCTIONS The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONSThe employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Performs, under supervision of the Pathologist and Director, routine data entry and clerical functions associated with Pathology, Histology and Clinical Laboratory. Performs duties associated with customer service and lab support. **Job Description:** **Essential Responsibilities:** 1. Perform registration, test ordering, report printing (OMR and Athena) with ability to use LIS and HIS proficiently. 2. Sorts Laboratory reports and mails to the appropriate ordering Physicians. 3. Enters orders on all tests on outpatients using all appropriate test codes and includes any needed comments. 4. Works independently using available resources as needed, prioritizing responsibilities on a daily basis. 5. Places patient as priority. Interacts with patients in a professional manner, answers patient questions and problem solves issues for quick resolution. 6. Answers telephone courteously and gives results and/or relays messages as required. 7. Maintains test tray and working area in a sanitary condition. 8. Checks requisitions for accurately. 9. Assists in orienting and training new employees as assigned on the responsibilities of the Front Office. 10. Schedules breath test patients and therapeutic phlebotomy patients and other procedures as necessary. **Required Qualifications:** 1. High School diploma or GED required. 2. 0-1 years related work experience required. 3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. Previous administrative experience in lab setting preferred. **Competencies:** 1. **Decision Making:** Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. 2. **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. 3. **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. 4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. 5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. 7. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. 8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Age based Competencies:** Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. **Physical Nature of the Job:** Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** This position provides administrative support to physicians in their clinical, academic and/or leadership role. Performs and oversees various administrative and clinical functions requiring in-depth knowledge of departmental programs and services. Serve as the day to day support for physicians assuring the highest order of quality and efficiency of physician schedule, and integration within the hospital and BIDMC system. Reports to the Administrative Director of the Center for Specialty Care at BID-Milton and receives direction related to administrative responsibilities in support of HFMP physicians utilizing the BID-Milton Center from HFMP Administrative Director. **Job Description:** **Duties and Responsibilities:** + Prepare, organize and maintain patient records for clinical practice activities as well as maintain patient records for the physician. Organize and maintain files of correspondence, records, etc. and follow up on pending matters. + Schedules surgical procedures, maximally utilizing block times, requesting any special equipment required for procedures. Schedules preoperative appointment including pre-operative testing and anesthesia consultation; schedules postoperative appointments. Notifies patients via letter and telephone of time, place, date, procedures for preoperative testing and surgical procedure. Pre-certify surgeries and tests as well as verifying insurance information. + Supports practice management by answering, screening and processing the high volume of incoming practice calls in a professional manner as needed, utilizing and adhering to the BIDMC guidelines for triaging calls. Ask appropriate questions and use independent judgment within scope of knowledge and authority to determine the type of appointment needed and the urgency and resolution of call. Calls may be routine, complex or urgent from a diverse population, including patients, family members, internal and external healthcare providers, staff and others. + Record and forward accurate and appropriate messages to staff and providers. Triage calls for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Resolve and respond to provider email requests in an efficient and professional manner. + Type correspondence, reports, transcribe letters and patient notes as needed for physicians and/or facilitate notes and letters in CCC system. Compose routine correspondence. + Manages correspondence, reports, fax, copying, billing, referrals, attorney letters, disability forms, requisitions and other documentation for physician. + Organize and maintain administrative files of correspondence, records, etc. and follow up on pending matters. + Exhibits excellent customer service and telephone etiquette in all interactions, including, but not limited to: utilizing strong and active listening skills and strong oral and written communication skills; deescalating difficult calls; effectively following all telephone protocols. + Communicates regularly with patients, employees, other hospital personnel; interacts with others to gather and disseminate information. + Handle confidential and non-routine information and explain policies when necessary. Compile patient material as needed by requesting from physician offices and other medical institutions. + Interact with others to gather or disseminate information, maintaining confidentiality as appropriate. Independently research and follow through on a wide variety of information requests, paying close attention to detail. + Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction to others. + Recommend changes in office practices and procedures to improve efficiency and service, i.e. filing system and organization of work. + Complete sick certificates/disability or other forms requested by patients and authorized by physician. + Call in prescription to pharmacy for patients as directed by physician. + Provide assistance to center as needed including providing back-up for center patient care coordinators. Perform other requested duties and projects as required and within scope of skill and competency. + Travel-Periodic travel for the purpose of outreach, marketing, and assisting with clinics at off-site affiliate locations is required. + Employee maintains competencies (position specific and hospital-wide) required for the specific patient population served. + Perform all duties in accordance with safety and other laws, rules and regulations as set forth by appropriate regulatory and government agencies and in accordance with established department and hospital policies and procedures. + May be required to perform similar or related duties reflective of the level of experience as may be necessary on an emergency, temporary or limited basis or as designated by the physician, Director, Ops Manager or their designee. _The nature of the tasks/responsibilities, required of employees in this position will likely expose them to blood and body fluids. Employees will be oriented to and required to understand and follow universal precautions for infection control._ **Minimum Qualifications:** Education: Associated degree or an equivalent combination of training and experience with a High school diploma/GED, is necessary; knowledge of medical terminology. Experience: + Three years of experience in a healthcare environment preferred. + Experience working with patient records, billing and scheduling/registration in a clinical setting is needed for this position. + Word processing skills and familiarity with Microsoft Office applications and Outlook is necessary. Skills: + Ability to input data into the computer, and analyze data as requested. + Demonstrates skill in service excellence including active listening, problem solving, and the ability to remain calm in any emotional or stressful situation. + Demonstrates attention to detail, strong organizational skills with ability to prioritize multiple tasks and to work independently. + Able to communicate providing verbal feedback in a professional manner. + Must be able to follow directions. + Must be adaptable and flexible in dealing with a variety of people. + Personal maturity is an important attribute. **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. 40 hpw; 8-hr shifts (9a-5:30p), Mon- FriJob Description:Duties/Responsibilities:Liaison between preadmission testing staff, anesthesia providers, healthcare providers, physician office staff and PACU preoperative staff. Demonstrates excellent communication, organizational and customer service skills. Demonstrates the Core Values in all interpersonal interactions - Excellence, Integrity, Trust, Respect and Teamwork. Opens and prepares the department for the day by printing and distributing PAT schedules for all PAT locations. Creates charts as needed for all patients processed through surgical services including bone marrow biopsies and radiology procedures requiring anesthesia. Charts are not required for C Section patients. Submits personal health information requests as directed by nursing and anesthesia staff. If requested, please fax the Implanted Electronic device questionnaire with patient sticker to the designated physician office. Accurately collates all patient medical record information, and testing results and places them in the patient medical record. Assembles pre-operative patient charts as requested by clinical staff and prepares patient charts for next several day surgical procedures. Scans orders as necessary to pharmacy. Documents and tracks any items still needed for each patient record. Communicates any identified discrepancy in patient information - demographics, date of birth or insurance to pre authorization department. Answers telephone using proper etiquette and interacts professionally to meet caller's needs. Performs clerical duties as assigned by Surgical Services administration. Maintains inventory of office supplies. Maintains patient confidentiality. Performs errands to other areas of the hospital. It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required. Education/Experience Required:Accurate typing skills at 30 wpm. Possesses organizational and planning skills. Ability to concentrate and prioritize in a distracting environment. Ability to apply critical thinking while working at a quick pace with minimal supervision. Ability to concentrate and prioritize in a distracting environment. Knowledge of surgical procedures. Demonstrated computer skills. Legible handwriting. HS Diploma or equivalent Completion of medical terminology course. Registration/Certification:N/APhysical/Environmental RequirementsThis job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 - 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. Pay Range: $17. 69 - $29. 77This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Responsible for ensuring that the patient experience at the LHMC pre-op center is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Provides support for care coordination and administrative coordination for providers and other members of the care team. Education: High School Diploma or G.E.D equivalent Licensure, Certification & Registration: None Experience: None Skills, Knowledge & Abilities: -Communicates problems and solutions both verbally and in writing. -Works independently and troubleshoot problems with efficiency in a timely manner -Duties include working closely with others in a team environment -Knowledgeable while interfacing with all customer levels. -Strong analytical and problem solving skills **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Assistant II will support the BILH Urgent Care located onsite in Watertown, MA. The incumbent will greet and register patients as they arrive to BILH Urgent Care Watertown, help manage specialty referral work queue and the online reservation system. This is a 35/hr a week position, with a rotating schedule and an every other weekend requirement. The Urgent Care facility is open Monday-Friday 9am-7pm, Saturday & Sunday 9am-5pm. Job Description:Provides secretarial and administrative support for the department. Involves extensive interaction with diverse populations including the public, visitors, patients and families, medical practitioners and BIDHC staff. Essential Responsibilities: Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed. Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences, seminars and other department sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned. Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets. Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other BIDHC departments to resolve delays, problems and errors. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Competencies:Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work:Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $21. 00 - $28. 26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled