Medical Receptionist jobs at Beth Israel Lahey Health

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Specialty Care is where you can truly make a difference. Performing as a frontline representative of BILH Specialty Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description: Requirements: Education - High School Degree or GED Experience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. **Job Description:** **Requirements:** **Education - High School Degree or GED** **Experience: A minimum of 1 year of experience in a high-volume customer service-related position.** **Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.** ***Per-diem/ Hours- 5:00-7:00 AM*** **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. *Preferred Qualifications*Epic, outlook and excel experience Hours- Friday & Saturday's 5 am- 8 am Per-DiemFully Remote Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Education - High School Degree or GED Experience: A minimum of 1 year of experience in a high volume customer service related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. **Job Description:** **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description: Requirements: Education - High School Degree or GED Experience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Specialty Care is where you can truly make a difference. Performing as a frontline representative of BILH Specialty Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers 3. Two years of experience in a busy medical practice setting Preferred. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 6. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. Computer skills are necessary. . WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. *NO WEEKENDS*This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Education - High School Degree or GED Experience: A minimum of 1 year of experience in a high volume customer service related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Location: 268 Trapelo Road, Belmont, MAThe Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

You will be responsible for completing registration of patients in a behavioral health setting, verifying insurance eligibility, entering insurance authorizations, signing patients in to the hospital, triage of incoming phone calls to the admissions area and providing administrative and clerical support services to management and clinical staff. Obtaining demographic and insurance information in order to complete patient registration in EPIC Orienting patients to the inpatient hospital setting and explaining admission process Complete the admissions process, obtaining patient consent to treatment, explaining legal status and review patient rights Verifying insurance coverage and documenting insurance verification and authorizations Assist in maintaining safety in patient area by responding to patient needs and inquiries, keeping patients informed of admission progress and escorting patients to the unit Provide referral information to patients that do not meet criteria for admission Offer information, referral & crisis intervention service to persons telephoning or visiting the site Other duties as assigned. Qualifications Minimum HS diploma, Bachelors or Associates degree preferred Knowledge of electronic medical records, knowledge of behavioral health insurance coverage Ability to interact with patients and colleagues in a professional manner, good customer service skills, able to multi-task and work in a fast-paced, multi-person office, comfortable with behavioral health patient population Minimum 1-2 years experience in hospital registration/admission/insurance verification Fluent in English with ability to communicate well both verbally and in writing Pay Range: $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

The **Medical Office Coordinator** (MOC) provides administrative support to multiple allied health professionals in a medical office setting serving a chronically ill patient population. Interacts with many levels of Clinic/Center staff. Handles high volume patient interaction via telephone and face to face. Performs office support functions including typing, managing medical records, filing, using electronic modes of communication, performing automated scheduling and scheduling external diagnostic tests as requested. Assists with cross coverage to appropriate areas of the BEI. Ensure efficient operations by providing excellent customer service to patients, other staff members and external parties. To include all institutions that BEI and Joslin clinic maintain a collaborative working agreement. **Monday - Friday, 8:00am-4:30pm (onsite).** _As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment._ **Responsibilities** + Triage all incoming telephone calls appropriately taking independent action where possible. + Manage medical record information and flow, whether paper or electronic. + Create and manage necessary files for office. + Assist with completion of credentialing packages for professional staff + Generate typed material using standard format including, but not limited to, patient correspondence, CV's general professional correspondence. + Utilizes scheduling system for many types of appointments + Schedule outside ancillary services for patients including diagnostic testing and consults + Compose and/or generate letters + Completes confirmation calls using Televox report + Provides general information to patients and visitors + Using automated registration and scheduling system(s) and EMR within the BEI Department + Ensures patients are contacted in timely manner when schedules are canceled for planned and unplanned absences. Assists in maintaining monthly schedules in the scheduling system + Primary back-up coverage to the Surgical Coordinator Office for planned and unplanned absences + Provides cross coverage to front desk as needed + Act as liaison to professional staff to facilitate response to patient requests + Other administrative duties as assigned Practice Manager and/or Supervisor **Qualifications** + Accredited business school or vocational program + 2 years minimum of secretarial experience preferably in a medical setting + Knowledge of health insurance + Demonstrated skill in customer service, team building and problem solving + Experience with automated scheduling and registration system(s) + Ability to prioritize and act quickly + Balance many demands on time at once + Ability to deal with fast pace and high stress + Demonstrate high energy and strong motivational skills + Exposure to Ophthalmology a plus + Good working knowledge using a Personal Computer and Microsoft Office + Ability to type 55 WPM + Familiarity with electronic medical record preferred The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **(Min)** USD $21.25/Hr. **(Max)** USD $26.92/Hr. **Location** _US-MA-Boston_ **Job ID** _R3877-25_ **\# Positions** _1_ **Category** _Clinic_ **Pos. Type** _Full Time_ All of the employing entities of Beth Israel Lahey Health maintain a continuing policy of non-discrimination in employment. The policy is to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Beth Israel Deaconess Milton is committed to improving the health of our community by providing exceptional, personalized health care with dignity, compassion and respect. Beth Israel Deaconess Milton is seeking a Medical Office Coordinator 2 - Admin to work in our Community Physician Association (CPA) Medical Office. The Medical Office Coordinator is responsible for providing administrative support to the physician (Dr. Werger: pending addition) and fulfilling the responsibilities to the CPA office. This is a full-time position It is understood that this is a summary of job functions and does not include every detail of the job that is required. Qualifications: Candidate should have excellent computer and interpersonal skills and must be able to mufti task in a busy physician practice. 2-3 years' experience in a hospital or physician office preferred. **Job Description:** **Pay Range:** $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Patient Coordinator will support the Spine Center at New England Baptist Hospital. The anticipated schedule will be Monday-Thursday 8:30am - 5pm, Friday 8am - 4:30pm, however could adjust based on facility needs. Job Description: PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS: 1. Scheduling /Pre-registration Responsible for scheduling outpatient appointments for the assigned department according to scheduling protocol. Communicates clearly and appropriately with patients, while demonstrating respect, courtesy, and sensitivity. Pre-registration: Responsible for pre-registration of patients, patient interviews, and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Pre-registers all patients at the time of scheduling according to department policies. Answering telephones/voicemail, scheduling, changing, and canceling appointments in a professional and timely manner (Under supervision and guidance) 2. Patient Management Performs functions including various modes of communication and responding to patient, physician offices, insurance companies and other NEBH departments. Follows HIPAA guidelines while maintaining confidentiality of all protected health information. Resolving patient concerns if possible, minimizing hold time and escalates issues to management as needed. (Under supervision and guidance) 3. Administrative Liaison between the department and other offices, departments Process inbound faxes according to department protocol. Responsible for document scanning as needed 4. Teamwork Work cooperatively with fellow employees to solve problems and help make the department function smooth and efficiently Help cover coworkers for time off 5. Other Performs other department job duties as needed to promote excellent patient experience and clinic efficiency. Assists other Administrative staff with duties QUALIFICATIONS Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Ability to communicate clearly and effectively in written English with internal and external customers. Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner. Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Additional PREFERRED Qualifications/Skills : Basic knowledge of Microsoft Office programs - Word and Excel Ability to multi-task Excellent verbal and written communication skills Basic knowledge of Medical Terminology Previous healthcare related experience EDUCATION High School diploma or equivalent. Associate's Degree preferred. Pay Range: $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled