Office Administrator jobs at Beth Israel Lahey Health

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the guidance of the Executive Director, UMass Chan Lahey Regional Medical Campus, the Clerkship Administrator collaborates with UMass Chan Worcester's Student Affairs Office, Clerkship Directors and Program Coordinators at Lahey Hospital and its affiliate sites. The primary responsibility of the Clerkship Administrator position is to ensure that UMass Chan Lahey students are enrolled in their clerkship rotations, onboarded, oriented and evaluated while on those rotations. Exemplary research, writing and communication skills, a broad understanding of medical terminology, a strong grasp of academic standards and conventions, an ability to manage multiple projects and deadlines and a keen attention to detail are required, along with a high degree of professionalism including appreciation for confidentiality. :Essential Duties & Responsibilities including but not limited to:Maintains master scheduling of Lead at Lahey students on clerkship rotations and communicates changes with faculty at Lahey and appropriate UMass Worcester offices. Ensures all students are appropriately onboarded and access updated in order to be in the clinical learning environment at Lahey and/or its affiliate institutions. Prepares monthly or quarterly student orientation sessions as required. Serves as a liaison for Lahey clerkship coordinators and clerkship directors, faculty, students, UMass Worcester and external stakeholders as necessary. Ensures that Blackboard, Canvas and Oasis platforms are updated and accurate as needed for rotation. Ensures that faculty receive reminders regarding evaluations and that evaluations are completed in a timely fashion. Maintains a master list of all clerkship faculty/educators and ensures compliance in areas of faculty appointment and credentials. Schedules, attends and takes minutes at all institutional clerkship meetings at UMass Chan Lahey and UMass Worcester. Works closely with administration and leadership to improve overall clerkship structures and respond to feedback at all levels. Assists and works with team members regarding fourth year elective rotations for Lead @ Lahey students. Orders, Schedules, coordinates and monitors NBME exams for students in all clerkships. Develops and updates testing schedules for students. Maintains up to date knowledge of all institutional and school policies regarding students and faculty. Provides organizational and administrative support to the UMass Chan Lahey Regional Medical Campus, assisting with special projects as required in coordination with Executive Director; UMass Chan Lahey. Provides regular reports and updates to senior leadership and key stakeholders on program progress, challenges, revenue and achievements. May be involved in collecting evaluation data in order to assist faculty in the writing of letters of recommendation Works with the ECL Program administrator overseeing OSCE scheduling and preparation as needed. Assists with education projects and curricular initiatives as requested/needed. Organizational Requirements:Maintains strict adherence to the LHMC Confidentiality policy. Incorporates LHMC Standards of Behavior and Guiding Principles into daily activities. Complies with all LHMC Policies and with behavioral expectations of the department and Lahey Health. Maintains courteous and effective interactions with colleagues and patients. Demonstrates an understanding of the job description, performance expectations, competency assessments and a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participates in departmental and/or interdepartmental quality improvement activities. Participates in and successfully completes Mandatory Education. Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: Bachelor's degree. Licensure, Certification & Registration: None. Experience:A minimum of 3-5 years of experience working in a medical education or related environment. Skills, Knowledge & Abilities:Keen ability to absorb and organize larger quantities of information in order to streamline operations. Proven outstanding written and communication skills in a project management setting. Experience working with confidential materials and advising faculty members is preferred. Demonstrated ability to work in a high-volume environment to strike an effective balance in executing high-quality work while consistently meeting time-sensitive deadlines. Willingness and ability to work on special department-level projects that involve contributing editorial expertise. Interest in working as part of a small team within a large and complex department. Exceptional project management skills, including planning, organization, and execution. Excellent communication skills, both written and verbal, with the ability to engage and influence diverse stakeholders. Strong understanding of medical education principles and trends, both locally and internationally. Ability to work independently and as part of a collaborative team. Proficiency in Microsoft Office Suite and experience with education management software. Pay Range: $32. 69 - $41. 46The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Center for Innovation in Invasive Cardiology at BIDMC is seeking a Program Administrator to oversee and coordinate the administrative functions that support the work of establishing the Innovation Center. The Cardiac Structural Innovation Center will devote its efforts to fostering the development of new techniques and technologies within the invasive cardiovascular domains. The Program Administrator will engage in a variety of collaborative projects working closely with clinician investigators, administrative staff and trainees. As Program Administrator you will have a key role in helping establish the Center and produce high-impact research. The Center for Innovation in Invasive Cardiology will focus on developing new techniques and technologies within the invasive cardiology domains specifically interventional cardiology and electrophysiology, with a focus on structural heart and valvular therapies. Structural heart interventions are rapidly expanding to provide minimally invasive heart valve repair and replacement options. Within this space their remain many unmet needs and opportunities for refinement. The center will, in part, explore how current devices fail to inform improvements in next generation devices. We will also provide practice and testing scenarios to refine novel techniques within the space prior to human application and we will work in collaboration with industry partners to test current generation devices in ex vivo models. What will the Program Admin do? The variety of tasks associated with this position, include, but are not limited to the following: administrative tasks including facilitating and tracking travel and reimbursement for center personnel, calendar management and meeting organization, assisting with IRB communications and documentation, assisting with site startup activities, interfacing with industry partners and managing contracts, potentially assisting with writing (including progress reports, drafting manuscripts, abstracts, posters, and PowerPoint presentations), assistance with grant applications and submission, organization of study documentation to meet study protocols and regulatory requirements, ordering study materials, medical chart review, completion of case report forms, data extraction and upload, site staff communication. This position is perfect for someone looking to enhance their administrative and project management career. The ideal candidate is highly organized, detail-oriented, and proactive, with strong writing, and communication. Additional project opportunities are available based on interest. Passion and a willingness to learn are essential!Job Description:Essential Responsibilities: Serve as the administrative resource and liaison for the program, interacting with all levels of personnel, both internal and external. Develop, organize and implement administrative processes and systems to ensure the smooth flow of operations. Plan and organize program events, including publicity, agenda, invitations, speakers, presentation materials, schedule travel arrangements, and process reimbursements. Monitor the program budget and accounts. Authorize, monitor and report all expense items. Assists with grant submissions, preparation of annual progress reports, and expense accounting for the grant. Required Qualifications:Bachelor's degree required in Life Sciences. 1-3 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications:Previous experience in the research environment, preferably in academic or healthcare settting. Previous experience with grant submission process. Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $64,480. 00 USD - $86,236. 80 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under the Direction of the Manager of Nursing Resources and Throughout and guidance of Nursing Staffing Coordinator. Works collaboratively with the Manager of Nursing Resources and Throughout, Nurse Managers, Administrative Supervisors, Assistant Nurse Managers, and Charge Nurses to facilitate adequate staffing for all inpatient care areas. Provides administrative support to the Manager of Nursing Resources and Throughout, Supports the Manager of Nursing Resources and Throughput in daily monitoring the utilization of nursing resources. Prepares weekly reports tracking and trending utilization of resources by unit to ensure maximum efficacy and efficiency. Performs all other duties as needed or directed by the Nursing Office Manager to meet the needs of the Department. Hours are mostly evenings and the occasional night. Evening Hours are 3:00 pm - 11:30 pm. Every Third Weekend Commitment and Holiday Rotation Commitment **:** **Essential Duties & Responsibilities including but not limited to:** 1) Print and update Ansos. Provide hard copies of daily staffing worksheets. 2) Identify needs based on Unit Specific Core Staffing Guidelines provided by the Nurse Manager. 3) Existing needs will be reviewed by the Manager of Nursing Resources/Throughput and the Nurse Manager. 4) Unscheduled absence of a staff member will be reported to the Associate Staffing Coordinator by the Nurse Manager/Designee. 5) Replaces unscheduled absence with off-duty staff, additional hours worked by on-duty staff, and/or collaborating with Nurse Manager/Designee to alter existing schedule to accommodate need. 6) Responsible for completion and co-ordination of schedules of Benefited Float and Per Diem Staff. 7) In the absence of Nursing Staffing Coordinator, responsible for weekly submission of automated Ansos payroll for all Benefited Float Staff, Per Diem Staff, and Rapid Response Team. 8) In the absence of Nursing Staffing Coordinator, arranges, attends, records and disseminates minutes of staff /committee meetings. 9) Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities. 10) Complies with all Lahey Clinic Policies. 11) Complies with behavioral expectations of the department and Lahey Clinic. 12) Maintains courteous and effective interactions with colleagues and patients. 13) Demonstrates an understanding of the job description, performance expectations, and competency assessment. 14) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. 15) Participates in departmental and/or interdepartmental quality improvement activities. 16) Participates in and successfully completes Mandatory Education. 17) Performs all other duties as needed or directed to meet the needs of the department. **Minimum Qualifications:** Education: High School Graduate Licensure, Certification, Registration: N/A Skills, Knowledge & Abilities: Excellent organizational, interpersonal, and communication skills. Knowledge of Ansos software or willingness to learn. The ability to handle multiple tasks. Must be able to work independently and demonstrate complete follow through. Excel spreadsheet experience. Experience: 2-3 years business, office and/or clerical experience **FLSA STATUS:** Non-Exempt As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (************************************************************************************************************* about this requirement. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled **Pay Range:** $20.50 - $28.14 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the Direction of the Manager of Nursing Resources and Throughput and guidance of Nursing Staffing Coordinator . Works collaboratively with the Manager of Nursing Resources and Throughput , Nurse Managers, Administrative Supervisors, Assistant Nurse Managers, and Charge Nurses to facilitate adequate staffing for all inpatient care areas. Provides administrative support to the Manager of Nursing Resources and Throughput . Supports the Manager of Nursing Resources and Throughput in daily monitoring the utilization of nursing resources. Prepares weekly reports tracking and trending utilization of resources by unit to ensure maximun efficacy and efficiency. Performs all other duties as needed or directed by the Nursing Office Manager to meet the needs of the Department. :Essential Duties & Responsibilities including but not limited to:1) Print and update Ansos. Provide hard copies of daily staffing worksheets. 2) Identify needs based on Unit Specific Core Staffing Guidelines provided by the Nurse Manager . 3) Existing needs will be reviewed by the Manager of Nursing Resources/Throughput and the Nurse Manager. 4) Unscheduled absence of a staff member will be reported to the Associate Staffing Coordinator by the Nurse Manager/Designee. 5) Replaces unscheduled absence with off-duty staff, additional hours worked by on-duty staff, and/or collaborating with Nurse Manager/Designee to alter existing schedule to accommodate need. 6) Responsible for completion and co-ordination of schedules of Benefited Float and Per Diem Staff. 7) In the absence of Nursing Staffing Coordinator, responsible for weekly submission of automated Ansos payroll for all Benefited Float Staff, Per Diem Staff, and Rapid Response Team. 8) In the absence of Nursing Staffing Coordinator, arranges, attends, records and disseminates minutes of staff /committee meetings. 9) Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities. 10) Complies with all Lahey Clinic Policies. 11) Complies with behavioral expectations of the department and Lahey Clinic. 12) Maintains courteous and effective interactions with colleagues and patients. 13) Demonstrates an understanding of the job description, performance expectations, and competency assessment. 14) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. 15) Participates in departmental and/or interdepartmental quality improvement activities. 16) Participates in and successfully completes Mandatory Education. 17) Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: High School Graduate Licensure, Certification, Registration: N/A Skills, Knowledge & Abilities: Excellent organizational, interpersonal, and communication skills. Knowledge of Ansos software or willingness to learn. The ability to handle multiple tasks. Must be able to work independently and demonstrate complete follow through. Experience: 2-3 years business, office and/or clerical experience Pay Range: $20. 50 - $28. 14The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Coordinator will support the Neonatology Department at Beth Israel Deaconess Medical Center in Boston, MA. The incumbent will support Department Operations and physician network activities. There will be some schedule coordination and data entry involved. This is a 20/hr a week position, working three days onsite with occasional remote work allowed. Job Description:Provides support for leadership positions and a division or department by coordinating administrative work, projects and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Working closely with Neonatology leadership, primary responsibilities are supporting physician practice in the community and general office tasks and coordination for the physician practice. Essential Responsibilities: Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements. Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work. Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department. Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager. Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations. Completes department-specific responsibilities which are documented at the local level. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $24. 98 - $33. 62The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the Direction of the Manager of Nursing Resources and Throughout and guidance of Nursing Staffing Coordinator. Works collaboratively with the Manager of Nursing Resources and Throughout, Nurse Managers, Administrative Supervisors, Assistant Nurse Managers, and Charge Nurses to facilitate adequate staffing for all inpatient care areas. Provides administrative support to the Manager of Nursing Resources and Throughout, Supports the Manager of Nursing Resources and Throughput in daily monitoring the utilization of nursing resources. Prepares weekly reports tracking and trending utilization of resources by unit to ensure maximum efficacy and efficiency. Performs all other duties as needed or directed by the Nursing Office Manager to meet the needs of the Department. Hours are mostly evenings and the occasional night. Evening Hours are 3:00 pm - 11:30 pm. Every Third Weekend Commitment and Holiday Rotation Commitment:Essential Duties & Responsibilities including but not limited to:1) Print and update Ansos. Provide hard copies of daily staffing worksheets. 2) Identify needs based on Unit Specific Core Staffing Guidelines provided by the Nurse Manager. 3) Existing needs will be reviewed by the Manager of Nursing Resources/Throughput and the Nurse Manager. 4) Unscheduled absence of a staff member will be reported to the Associate Staffing Coordinator by the Nurse Manager/Designee. 5) Replaces unscheduled absence with off-duty staff, additional hours worked by on-duty staff, and/or collaborating with Nurse Manager/Designee to alter existing schedule to accommodate need. 6) Responsible for completion and co-ordination of schedules of Benefited Float and Per Diem Staff. 7) In the absence of Nursing Staffing Coordinator, responsible for weekly submission of automated Ansos payroll for all Benefited Float Staff, Per Diem Staff, and Rapid Response Team. 8) In the absence of Nursing Staffing Coordinator, arranges, attends, records and disseminates minutes of staff /committee meetings. 9) Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities. 10) Complies with all Lahey Clinic Policies. 11) Complies with behavioral expectations of the department and Lahey Clinic. 12) Maintains courteous and effective interactions with colleagues and patients. 13) Demonstrates an understanding of the job description, performance expectations, and competency assessment. 14) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. 15) Participates in departmental and/or interdepartmental quality improvement activities. 16) Participates in and successfully completes Mandatory Education. 17) Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: High School Graduate Licensure, Certification, Registration: N/A Skills, Knowledge & Abilities: Excellent organizational, interpersonal, and communication skills. Knowledge of Ansos software or willingness to learn. The ability to handle multiple tasks. Must be able to work independently and demonstrate complete follow through. Excel spreadsheet experience. Experience: 2-3 years business, office and/or clerical experience FLSA STATUS:Non-ExemptAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled Pay Range: $20. 50 - $28. 14The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under general supervision of the Manager of Hospital Billing, and within regulatory requirements, the Single Billing Office (SBO) Cash Specialist is responsible for processing electronic and manual charge and cash revenue transactions into the electronic medical record. The Single Billing Office Cash Specialist provides a vital role to the patients, family members, Finance, and Revenue Cycle for Beth Israel Lahey Health (BILH) and its affiliates. This position is responsible for supporting the Customer service department, posting of self-pay payments, credit balances, cash balancing, reconciliation and depositing cash for BILH, as well as the patient window inquiries at BILH. Position is required to meet stringent quality, productivity and time sensitive standards The primary role of the SBO Cash Specialist is to act as a liaison to our customers, departments and physician practices on all matters regarding cash. :Essential Duties & Responsibilities including but not limited to:Timely verification and reconciliation of electronically received charge or remittance revenue transactions originating from a variety of charge capture and specialty-driven computer systems and health insurers. Assists customers with statement, bill, and copay issues to ensure a high level of customer satisfaction. Works with BILH hospitals, off-site practices, and departments throughout the organization to ensure the daily cash bag is balanced and everything is documented on the cash sheet as appropriate. Working in an SBO (Single Billing Office) environment, the SBO Cash Specialist will need to have knowledge of Hospital and Professional Billing in order to assist the customer with questions related to their bills and statements received from insurance companies. Resolves unapplied cash, payment plans, and cosmetic services. Resolves self-pay credits and refunds to patients as necessary. Posting of self-pay payments to the patient's account. Prepares and reconciles bank deposits. Monitors the Deposit tool to ensure timely deposits from off-site. Investigates debits and credits for the Finance department. Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceed productivity standards. Provides and promotes ideas geared toward process improvements within the Central Billing Office. Assists the Cash Manager with the resolution of complex credits and self pay accounts. Completes projects and research as assigned. Organizational Requirements:Maintain strict adherence to the BILH Confidentiality policy. Incorporate BILH Standards of Behavior and Guiding Principles into daily activities. Comply with all BILH Policies. Comply with behavioral expectations of the department and BILH. Maintain courteous and effective interactions with colleagues and patients. Demonstrate an understanding of the job description, performance expectations, and competency assessment. Demonstrate a commitment toward meeting and exceeding the needs of our internal and external customers and consistently adhere to Customer Service standards. Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully complete Mandatory Education. Perform all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education:High School Diploma required, bachelor's degree preferred Licensure, Certification & Registration:Billing Certification preferred Experience:2 years of experience in cash management and customer service or related fields Skills, Knowledge & Abilities:Understanding and ability to utilize various electronic, web based and manual coding resources Ability to perform transactions in a patient accounting system Proficient data entry computer skills Demonstrated ability to utilize word processing, spreadsheets and work files in performing work tasks Demonstrated attention to detail and accuracy Skillful ability to use calculators to reconcile amounts Strong communication skills including verbal in person, telephone and written Demonstrated ability in being a cooperative and productive member of team Ability to troubleshoot problems Ability to continue to learn skills and expand knowledge Strong multitasking skills Pay Range: $21. 00 - $28. 26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Associate will support the Healthcare Associates Department, our Primary Care Team, at Beth Israel Medical Center in Boston, MA. This is a fully onsite position, working Monday through Friday, 8am-4:30pm or 8:30am-5pm. Job Description:Provides a wide variety of secretarial and administrative responsibilities in support of directors or other leadership positions of a division or department. Performs various administrative functions to support operations, resolve problems and answer detailed questions, requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Involves extensive interaction with diverse populations including the public and visitors, patients and families, medical practitioners and medical center staff. Essential Responsibilities: Answers telephones, schedules appointments and maintains calendars, organizes conference calls, makes travel arrangements as needed and prepares for meetings with large numbers of participants. Provides support to committees by planning, scheduling and organizing meetings and location, preparing the agenda and related materials, taking and distributing minutes. Assists in planning and coordinating programs, seminars and events for the department or division. Orders supplies and services and performs other related duties as assigned. Maintains department's or division's files and databases. Compiles periodic and ad hoc reports using data and information from multiple sources . Prepares complex documents and reports with graphics, detailed charts, graphs and stylized formatting for presentations. Composes and edits correspondence, reports and documents for final approval. Types and edits manuscripts and/or other documents which may include scientific, technical or specialized terminology and specialized formatting. Other duties as assigned by the department. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $22. 71 - $30. 57The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Provides a wide variety of administrative support for the Office of the Chief Academic Officer. Performs various administrative functions to support operations, resolve problems, and answer detailed questions, requiring in-depth knowledge of departmental programs, operations, and services, and hospital policies and procedures. Position provides direct support to two (2) Research Program Managers and the Vice President, Academic Strategy in addition to general office support. The Administrative Coordinator will collaborate closely with the Executive Assistant in supporting the Chief Academic Officer, including, but not limited to, vacation/out of office coverage. Involves extensive interaction with various populations, and not limited to, members of the research and academic community (clinicians, researchers, administrators, etc.); leadership support staff of Beth Israel Lahey Health and BILH organizations; and staff both internal and external to BIDMC. Job Description: Essential Responsibilities: 1. Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. 2. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements. 3. Oversees planning and preparation for committees. Distributes minutes, prepares agenda, materials and committee work. 4. Plans, coordinates and makes recommendations in preparation for high-profile programs and events for the department. 5. Independently composes and edits complex and sensitive correspondence, reports and documents for final approval by manager. 6. Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations. 7. Completes department-specific responsibilities which are documented at the local level. Required Qualifications: 1. High School diploma or GED required. Associate's degree preferred. 2. 3-5 years related work experience required. 3. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies: Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Pay Range: $24.98 - $33.62 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This role is on-site. Under general supervision of the Manager of Professional and Hospital Cash, and within regulatory requirements, the Single Billing Office Cash Specialist is responsible for processing electronic and manual charge and cash revenue transactions into the electronic medical record. The Single Billing Office Cash Specialist provides a vital role to the patients, family members, Finance, and Revenue Cycle for the BILH Health Enterprise System. This position is responsible for supporting the Customer service department, posting of self pay payments, credit balances, cash balancing, reconciliation and depositing cash for all Beth Israel Lahey Health sites, as well as the patient window inquiries at LHMC. Position is required to meet stringent quality, productivity and time sensitive standards The primary role of the SBO Cash Specialist is to act as a liaison to our customers, departments and physician practices on all matters regarding cash. :Essential Duties & Responsibilities including but not limited to:Timely verification and reconciliation of electronically received charge or remittance revenue transactions originating from a variety of charge capture and specialty driven computer systems and health insurers. Assists customers with statement, bill and copay issues to ensure a high level of customer satisfaction Works with all the BILH hospitals, off sites practices, and departments throughout the organization to ensure the daily cash bag is balanced and everything is documented on cash sheet as appropriate Working in a SBO (Single Billing Office), environment the SBO Cash Specialist will need to have knowledge in Hospital and Professional Billing in order to assist the customer on questions related to their bills and statements received from insurance companies. Resolves unapplied cash, payment plans and cosmetic services · Resolves self pay credits and refunds to patient as necessary Posting of self pay payments to the patient's account Prepares and reconciles bank deposits · Monitors the Deposit tool to ensure timely deposits from off-sites · Investigates debits and credits for Finance department Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceeds productivity standards. Provides and promotes ideas geared toward process improvements within the Central Billing Office. Assists the Cash Manager with the resolution of complex credits and self pay accounts Completes projects and research as assigned. Organizational Requirements:Maintain strict adherence to the BILH Confidentiality policy. Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities Comply with all BILH Health Policies. Comply with behavioral expectations of the department and BILH. Maintain courteous and effective interactions with colleagues and patients. Demonstrate an understanding of the job description, performance expectations, and competency assessment. Demonstrate a commitment toward meeting and exceeding the needs of our internal and external customers and consistently adheres to Customer Service standards. Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully completes Mandatory Education. Perform all other duties as needed or directed to meet the needs of the department. Minimum Qualifications:Education: High School Diploma required, bachelor's degree preferred Licensure, Certification & Registration: Billing Certification preferred Experience: 2 years of experience in cash management and customer service or related fields Skills, Knowledge & Abilities:1. Understanding and ability to utilize various electronic, web based and manual coding resources2. Ability to perform transactions in a patient accounting system3. Proficient data entry computer skills4. Demonstrated ability to utilize word processing, spreadsheets and work files in performing work tasks5. Demonstrated attention to detail and accuracy6. Skillful ability to use calculators to reconcile amounts7. Strong communication skills including verbal in person, telephone and written8. Demonstrated ability in being a cooperative and productive member of team9. Ability to troubleshoot problems10. Ability to continue to learn skills and expand knowledge11. Strong multitasking skills Pay Range: $21. 00 - $28. 26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Associate will support the Chief of Urology and the Urology Division at BIDMC in the Longwood area of Boston, MA. , working 8am-4:30pm, Monday through Friday. Job Description:Provides a wide variety of secretarial and administrative responsibilities in support of directors or other leadership positions of a division or department. Performs various administrative functions to support operations, resolve problems and answer detailed questions, requiring in-depth knowledge of departmental programs, operations and services and hospital policies and procedures. Involves extensive interaction with diverse populations including the public and visitors, patients and families, medical practitioners and medical center staff. Essential Responsibilities: Answers telephones, schedules appointments and maintains calendars, organizes conference calls, makes travel arrangements as needed and prepares for meetings with large numbers of participants. Provides support to committees by planning, scheduling and organizing meetings and location, preparing the agenda and related materials, taking and distributing minutes. Assists in planning and coordinating programs, seminars and events for the department or division. Orders supplies and services and performs other related duties as assigned. Maintains department's or division's files and databases. Compiles periodic and ad hoc reports using data and information from multiple sources . Prepares complex documents and reports with graphics, detailed charts, graphs and stylized formatting for presentations. Composes and edits correspondence, reports and documents for final approval. Types and edits manuscripts and/or other documents which may include scientific, technical or specialized terminology and specialized formatting. Other duties as assigned by the department. Required Qualifications:High School diploma or GED required. Associate's degree preferred. 3-5 years related work experience required. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $22. 71 - $30. 57The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. **Job Description:** **QUALIFICATIONS:** **Education/Experience** **Required:** + High School Diploma or G.E.D. + **Must have/be one of the following:** + Certified Nursing Assistant + Nursing student with completion of one medical-surgical clinical rotation + Three months clinical care experience + Graduate of the Winchester Hospital's Clinical Associate Training Program **Preferred:** At least one year of previous work experience in an administrative support role. **Other Skills/Knowledge:** **Required:** + For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team + Basic computer knowledge. + Excellent communication and customer service skills. **LICENSES, REGISTRATIONS, CERTIFICATIONS:** **Preferred:** Certified Nursing Assistant **LIFE SUPPORT CERTIFICATION REQUIRED:** Basic Life Support **POPULATION SPECIFIC REQUIREMENTS:** The population specific requirements differ based on the patients cared for on the unit: **Neonate** **Infant** **Children** **Adolescent (age 13 to 18)** **Adult** **Geriatric** **A4** **Intensive Care Unit** **OTHER JOB REQUIREMENTS:** **On-call:** N/A **Schedule requirements:** Based on department needs. Holiday rotation is required. **Travel requirements:** Based on department needs. May be asked to cover other units to meet business and patient needs. **REPORTING RELATIONSHIPS:** + Reports to the Nurse Manager. + Works under the direction of a nurse in the clinical role. + Does not supervise others **Clinical Associate** + Provides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. + Welcomes and orients patients, family members and significant others to the environment. + Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. + Observes patients and reports findings and/or concerns to nurse in a timely manner. + Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. + Performs required tasks including but not limited to: + Assisting with activities of daily living + Repositioning and ambulating patients + Making an occupied and unoccupied bed + Assisting in transporting patients, beds, supplies and equipment + Collecting, labeling and transporting specimens + Retrieving and signing out blood products + Accurately performs point of care testing + Obtains vital signs and weights + Maintains accurate intake and output measurements + Removes Foley catheters and saline locks + EKGs + Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. + Sets up/breaks down rooms, ensuring expedient turnaround time. + Assists in post-mortem care in a respectful manner + Documents accurately, legibly and timely + Assists with procedures + Appropriately follows the chain of command and adheres to hospital policies and procedures. + Informs patients and family members throughout the patients' experience. + Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. + Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. + Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. + Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. + Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. + Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. + Functions effectively in patient crisis situations and utilizes emergency resources. + Assists in preparation of patient for transport to appropriate level of care. + Maximizes patient throughput to minimize wait time. + Adheres to the Magnet standards of professional development and clinical practice. **Administrative Associate** + Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. + Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. + Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. + Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. + Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. + Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. + Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. + Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. + Prioritizes functions based on emergency situations. + Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. + May follow up with staff on green sheets and other schedule issues, at the request of the Manager. + At the request of the Manager, may call-in staff during staffing shortages. + Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. + Files and ensures the unit has an adequate supply of various required forms. + Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. **DEPARTMENT SPECIFIC JOB FUNCTIONS** The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. **PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONS** + The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. + It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. + It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. + The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. Job Description:QUALIFICATIONS:Education/ExperienceRequired:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support POPULATION SPECIFIC REQUIREMENTS: The population specific requirements differ based on the patients cared for on the unit: NeonateInfantChildrenAdolescent (age 13 to 18) AdultGeriatric A4Intensive Care UnitOTHER JOB REQUIREMENTS:On-call: N/ASchedule requirements: Based on department needs. Holiday rotation is required. Travel requirements: Based on department needs. May be asked to cover other units to meet business and patient needs. REPORTING RELATIONSHIPS: Reports to the Nurse Manager. Works under the direction of a nurse in the clinical role. Does not supervise others Clinical AssociateProvides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. Welcomes and orients patients, family members and significant others to the environment. Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. Observes patients and reports findings and/or concerns to nurse in a timely manner. Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. Performs required tasks including but not limited to:Assisting with activities of daily living Repositioning and ambulating patients Making an occupied and unoccupied bed Assisting in transporting patients, beds, supplies and equipment Collecting, labeling and transporting specimens Retrieving and signing out blood products Accurately performs point of care testing Obtains vital signs and weights Maintains accurate intake and output measurements Removes Foley catheters and saline locks EKGsMaintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Sets up/breaks down rooms, ensuring expedient turnaround time. Assists in post-mortem care in a respectful manner Documents accurately, legibly and timely Assists with procedures Appropriately follows the chain of command and adheres to hospital policies and procedures. Informs patients and family members throughout the patients' experience. Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. Functions effectively in patient crisis situations and utilizes emergency resources. Assists in preparation of patient for transport to appropriate level of care. Maximizes patient throughput to minimize wait time. Adheres to the Magnet standards of professional development and clinical practice. Administrative AssociateProvides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. Prioritizes functions based on emergency situations. Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. May follow up with staff on green sheets and other schedule issues, at the request of the Manager. At the request of the Manager, may call-in staff during staffing shortages. Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. Files and ensures the unit has an adequate supply of various required forms. Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. DEPARTMENT SPECIFIC JOB FUNCTIONS The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONSThe employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. According to established policies and procedures, provides general secretarial and clerical support for Hospital Departments. Schedules patient appointments and processes billing of patient charges. Supports the department in various clerical functions; answers phone, greets patients/visitors, processes physician orders, maintains patients medical chart, supports Nurse Manager, files, maintains inventory. KNOWLEDGE, SKILLS, AND ABILITIES: Required: High School Diploma with knowledge of computers and basic office practice. Preferred: 1 year of experience in an administrative role Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. Schedule: 24 hours/week, night shift, includes rotating weekends As part of the Patient Care Services team, this position performs the following functions, often simultaneously:Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and /or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. . Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. Files. Ensures the unit has an adequate supply of various required forms. Maintaining an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. QUALIFICATIONSEducation: Required: High School Diploma or equivalent Experience: Preferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required:Basic computer knowledge. Excellent communication and customer service skills. For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team. Preferred: Knowledge of basic medical terminology Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1. 7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. Job Description:QUALIFICATIONS:Education/ExperienceRequired:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support POPULATION SPECIFIC REQUIREMENTS: The population specific requirements differ based on the patients cared for on the unit: NeonateInfantChildrenAdolescent (age 13 to 18) AdultGeriatric A4Intensive Care UnitOTHER JOB REQUIREMENTS:On-call: N/ASchedule requirements: Based on department needs. Holiday rotation is required. Travel requirements: Based on department needs. May be asked to cover other units to meet business and patient needs. REPORTING RELATIONSHIPS: Reports to the Nurse Manager. Works under the direction of a nurse in the clinical role. Does not supervise others Clinical AssociateProvides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. Welcomes and orients patients, family members and significant others to the environment. Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. Observes patients and reports findings and/or concerns to nurse in a timely manner. Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. Performs required tasks including but not limited to:Assisting with activities of daily living Repositioning and ambulating patients Making an occupied and unoccupied bed Assisting in transporting patients, beds, supplies and equipment Collecting, labeling and transporting specimens Retrieving and signing out blood products Accurately performs point of care testing Obtains vital signs and weights Maintains accurate intake and output measurements Removes Foley catheters and saline locks EKGsMaintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Sets up/breaks down rooms, ensuring expedient turnaround time. Assists in post-mortem care in a respectful manner Documents accurately, legibly and timely Assists with procedures Appropriately follows the chain of command and adheres to hospital policies and procedures. Informs patients and family members throughout the patients' experience. Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. Functions effectively in patient crisis situations and utilizes emergency resources. Assists in preparation of patient for transport to appropriate level of care. Maximizes patient throughput to minimize wait time. Adheres to the Magnet standards of professional development and clinical practice. Administrative AssociateProvides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. Prioritizes functions based on emergency situations. Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. May follow up with staff on green sheets and other schedule issues, at the request of the Manager. At the request of the Manager, may call-in staff during staffing shortages. Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. Files and ensures the unit has an adequate supply of various required forms. Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. DEPARTMENT SPECIFIC JOB FUNCTIONS The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONSThe employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling. **Job Description:** **The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.** **Primary Responsibilities:** Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service Monitors and maintains standard office equipment and supply inventory. **Required Qualifications:** High School diploma or GED required. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** Healthcare experience. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling. Job Description:Primary Responsibilities: 1. Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority. 2. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. 3. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. 4. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol. 5. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. 6. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. 7. Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service 8. Monitors and maintains standard office equipment and supply inventory. Required Qualifications: High School diploma or GED required. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Healthcare experience. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements: 1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. 3. No substantial exposure to adverse environmental conditions 4. Health Care Status: Facilitates patient care Sensory Requirements: Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity Physical Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time With walking and standing required only occasionally. This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break, frequent Power Grasping using one hand. There may be occasional Fine Manipulation using one hand. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled