Office Assistant jobs at Beth Israel Lahey Health - 68 jobs

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary:Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description:Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.Required Qualifications:High School diploma or GED required.Certificate 1 Medical Admin Assistant Cert preferred.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:1-3 years experience in a healthcare or service/hospitality environment. Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary:Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description:Lexington Primary Care Office (Mon-Fri, business hours) Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.Required Qualifications:High School diploma or GED required.Certificate 1 Medical Admin Assistant Cert preferred.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:1-3 years experience in a healthcare or service/hospitality environment. Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary:Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description:Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.Required Qualifications:High School diploma or GED required. Certificate 1 Medical Admin Assistant Cert preferred.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:1-3 years experience in a healthcare or service/hospitality environment.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Under the general supervision of the Director of Site Operations, Practice Development Operations Manager or Site Manager provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Practice Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to support patient care.Essential Duties & Responsibilities: including but not limited to: I. Clinical Considerations and Decision Making: Ways in which Practice Assistants come to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. Delivers care that is specific to the age of the patient. Cares for patients as delegated by the provider, RN or LPN Contributes information provided by the patient or family for the assessment of health status. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care. Provides patient care by: - Providing necessary physical care to appropriate patient populations - Utilizing and transporting equipment - Administering treatments as ordered by the provider - Assisting with examinations and procedures II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. Participates in and supports the educational plan for patient and family. Supports Primary Care's commitment to community-based activities both within the Lahey Health community and beyond. III. Clinical Guidance: The Practice Assistant, within the scope of his/her practice, is responsible for the nature and quality of care they provide for patients. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. Demonstrates the ability to provide and maintain patient safety in the environment of care Demonstrates skills as a responsive team member. Demonstrates ability to fulfill role in Regulatory compliance and readiness. Essential Duties & Responsibilities including but not limited to: ClinicalAchieves and maintains Basic Life Support (BLS) certification through American Heart Association, according to departmental standards (within 90 days of date of hire) Organizes and prioritizes daily work to ensure patient's needs are met and provider schedules run efficiently. Monitors patient flow, escorts patients to the appropriate room, accurately obtains patient identification, allergy history, domestic abuse screening, obtains and records vital signs, per departmental standards and documents for entry into an Electronic Medical Record (EMR) or on appropriate forms. Answers and transfers calls in accordance with Primary Care Guidelines. Takes accurate messages and relays the information to the appropriate staff, per established site/department protocol. Follows through to ensure that issues identified have been resolved. Identifies patients requiring immediate attention and refers them to the appropriate personnel. Maintains exam rooms by monitoring and replenishing supplies and performing routine housekeeping and disposal and handling of hazardous waste. Maintain inventory of medical supplies and orders medical supplies as authorized by Site/assigned Manager, Supervisor or Site Coordinator. Documents all pertinent information for entry into an EMR. Accurately transcribes provider orders according to policy.* Notifies provider with any abnormal vital signs, elevated pain scores or safety concerns. Observes and reports any abnormal symptoms or behavior to appropriate clinical staff member. Communicates all appropriate information prior to break, lunch or change of shift, to necessary personnel to ensure continuity of care. Prepares patient for the appointment based upon the diagnosis, procedure and/or department protocols. Includes proper patient attire (gowns/shorts etc), proper pre-visit tests completed, and proper set-ups for the procedure to be performed etc. Maintains confidentiality and patient rights in interactions with the patient/family and other health care workers. Respects the values (religious/spiritual, ethnic, cultural) of the patient and family. Perform electrocardiograms, blood pressures, spirometry's and vision and hearing testing according to departmental standards. Utilizes appropriate technique in room preparation and while assisting with procedures/exams. Performs testing and specimen collection (including labeling and processing). Performs waived testing, result documentation and Quality Controls per established laboratory procedure. Enters required information for prescription refills properly through EMR using defined protocol. Provides and reviews appropriate instructions to patients regarding any diagnostic test and procedure. Provides patient with written educational material, including diagnostic preparations, as necessary. Document that patient instructions were given, as well as patient's response. Assists in performing departmental procedures. Use electronic system to schedule x-ray, mammography or laboratory appointments. Performs and/or assists with the admission and transfer process. Monitors and takes action on work queues as trained/assigned. Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided. Orients staff members and others to the department as requested. Is alert to Quality Assurance and CQI issues as well as to unsafe working conditions. Notifies manager of concerns. Participates in unit based QI activities and is familiar with unit measurement data. Provide back-up coverage for the front office staff, including booking appointments, telephone coverage and receptionist duties according to departmental standards. Supports activities around the work queue. Job Description: Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.Job Description:Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following standards for co-payment processing. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals.Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.Required Qualifications:High School diploma or GED required. Certificate 1 Medical Admin Assistant Cert preferred.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:1-3 years experience in a healthcare or service/hospitality environment.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Description:Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As a Practice Assistant for Wilmington Pediatrics, you will be responsible for the following:Coordinate day to day operations of providers, which includes patient flow, provider schedules, and staff practice needs to ensure growth, profitability, quality care, and patient, provider, and staff satisfaction.Required: High School diploma, 3 years of experience in medical office setting Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. Pay Range: $21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the supervision of the Patient Services Manager, performs a variety of tasks associated with ensuring that the patients receive meals and nourishment in accordance with the physician diet order. Supports the activities of the Registered Dietitian through careful coordination and execution of tasks such as calorie count, nourishment set up and provision of appetite and intake. Functions as a member of the Clinical Nutrition and patient services team and maintains a positive relationship with all department members, allied health care team members, patients, and families. Job Description:Minimum Qualifications:Education: High School degree preferred Licensure, Certification, Registration: None required. Skills, Knowledge & Abilities: Proficient in basic 4-function math. Demonstrates proficiency in speaking and writing in English. Demonstrates proficiency in oral and written communication. Requires the ability to move within and between patient care units and food preparation areas. Requires vision/color and manual dexterity for checking patient menus entering data into computer, identifying special diets and codes by color, and manipulating menus and paperwork. Knowledge of relevant precautions for applicable infectious disease. Telephone skills / Customer service skills In the absence of certain of these skills, demonstrates the ability to be thoroughly trained to meet organizational requirements. Experience: A minimum of one (1) year hospital or nursing home food service is preferred. Pay Range: $17. 00 - $22. 88The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Per Diem, Based on department needs Job Description:Duties/ResponsibilitiesOperates the telephone switchboard in a courteous manner and provides authorized information to callers as appropriate. Operates paging system as required, signals hospital personnel for attendance of various medical and administrative sessions or functions as appropriate. Operates ringmaster and portable radios. Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls. Know disaster and emergency code protocols and procedures and respond according to established procedures Monitors all alarm signals, cameras and notifies appropriate hospital personnel. Answers emergency calls and dispatches the Public Safety DepartmentArranges for telephone equipment emergency and repair service. Records and witnesses death records and releases. Maintains computerized physician on-call schedule on a daily basis. Swaps out broken pagers and logs changes for Telecommunications Coordinator. Responsible for covering sick calls on off shifts or when Lead Operator or Manager is unavailable, using staff list and going by seniority where applicable. Off shifts to do additional clerical duties as required by Manager. It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required. Education/Experience RequiredPrevious switchboard or related experience preferred. Excellent oral & communication skills required. Previous hospital experience preferred. Experience working with Microsoft Word, Excel, Outlook (Microsoft Office Suite) computer skills for a variety of support functions. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision Must be able to work in a stressful environment and take appropriate action High School Graduate or equivalency. Registration/CertificationN/APhysical/Environmental RequirementsThis job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 - 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving Pay Range: $17. 69 - $29. 77This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

_Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system._ **_Are you ready to become a part of our dynamic team?_** **Office Coordinator - 40hrs/wk, Days** The Office Coordinator provides excellent customer service performing clerical tasks related to assisting providers and patients within the medical office. Greets patients in a professional courteous manner at all times. Updates patient information including demographics, insurance updates and making necessary changes. Performs all front-office duties including, but not limited to: Check-in and check-out of patients, answering telephones, scheduling appointments, and collecting co-payments at time of check-in. Accurately records all patients seen at the time of service, cancelling or no-showing appointments within the schedule each day to insure accuracy in patient/provider schedule. **Minimum Education** + High school diploma or equivalent ** ** **Minimum Work Experience** + A minimum of one year similar experience in a medical administrative role preferred **Communication** : + Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others. **Required Skills:** + Must be capable of following established policies and procedures within the medical office. Must have a working knowledge of third party payer guidelines. Excellent communication skills. **Benefits working at Anna Jaques Hospital:** + Tuition Reimbursement + Career Development and Opportunities + Free On-Site Parking + Discounts/Savings on various businesses. + Health and Wellness activities **Apply today and learn more** **Pay Range:** $19.05 - $25.64 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. OFFICE COORDINATORJob Description:Are you ready to become a part of our dynamic Team?Office Coordinator - 40 hrs/wk, days The Office Coordinator provides excellent customer service performing clerical tasks related to assisting providers and patients within the medical office. Greets patients in a professional courteous manner at all times. Updates patient information including demographics, insurance updates and making necessary changes. Performs all front-office duties including, but not limited to: Check-in and check-out of patients, answering telephones, scheduling appointments, and collecting co-payments at time of check-in. Accurately records all patients seen at the time of service, cancelling or no-showing appointments within the schedule each day to insure accuracy in patient/provider schedule. Minimum EducationHigh school diploma or equivalent Minimum Work ExperienceA minimum of one year similar experience in a medical administrative role preferred Communication:Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others. Required Skills:Must be capable of following established policies and procedures within the medical office. Must have a working knowledge of third party payer guidelines. Excellent communication skills. Benefits working at Anna Jaques Hospital:Tuition ReimbursementCareer Development and OpportunitiesFree On-Site ParkingDiscounts/Savings on various businesses. Health and Wellness activities Apply today and learn more Pay Range: $19. 05 - $25. 64The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. 40 hpw; 8-hr shifts (9a-5:30p), Mon- FriJob Description:Duties/Responsibilities:Liaison between preadmission testing staff, anesthesia providers, healthcare providers, physician office staff and PACU preoperative staff. Demonstrates excellent communication, organizational and customer service skills. Demonstrates the Core Values in all interpersonal interactions - Excellence, Integrity, Trust, Respect and Teamwork. Opens and prepares the department for the day by printing and distributing PAT schedules for all PAT locations. Creates charts as needed for all patients processed through surgical services including bone marrow biopsies and radiology procedures requiring anesthesia. Charts are not required for C Section patients. Submits personal health information requests as directed by nursing and anesthesia staff. If requested, please fax the Implanted Electronic device questionnaire with patient sticker to the designated physician office. Accurately collates all patient medical record information, and testing results and places them in the patient medical record. Assembles pre-operative patient charts as requested by clinical staff and prepares patient charts for next several day surgical procedures. Scans orders as necessary to pharmacy. Documents and tracks any items still needed for each patient record. Communicates any identified discrepancy in patient information - demographics, date of birth or insurance to pre authorization department. Answers telephone using proper etiquette and interacts professionally to meet caller's needs. Performs clerical duties as assigned by Surgical Services administration. Maintains inventory of office supplies. Maintains patient confidentiality. Performs errands to other areas of the hospital. It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required. Education/Experience Required:Accurate typing skills at 30 wpm. Possesses organizational and planning skills. Ability to concentrate and prioritize in a distracting environment. Ability to apply critical thinking while working at a quick pace with minimal supervision. Ability to concentrate and prioritize in a distracting environment. Knowledge of surgical procedures. Demonstrated computer skills. Legible handwriting. HS Diploma or equivalent Completion of medical terminology course. Registration/Certification:N/APhysical/Environmental RequirementsThis job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 - 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. Pay Range: $17. 69 - $29. 77This position is covered by a collective bargaining agreement. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. The pay range for this position is established and governed by the terms of the applicable collective bargaining agreement. Employees hired into this position will receive compensation consistent with the terms of the applicable collective bargaining agreement. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling. **Job Description:** **The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.** **Primary Responsibilities:** Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service Monitors and maintains standard office equipment and supply inventory. **Required Qualifications:** High School diploma or GED required. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** Healthcare experience. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling. Job Description:Primary Responsibilities: 1. Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority. 2. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. 3. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. 4. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol. 5. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. 6. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. 7. Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service 8. Monitors and maintains standard office equipment and supply inventory. Required Qualifications: High School diploma or GED required. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Healthcare experience. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements: 1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. 3. No substantial exposure to adverse environmental conditions 4. Health Care Status: Facilitates patient care Sensory Requirements: Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity Physical Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time With walking and standing required only occasionally. This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break, frequent Power Grasping using one hand. There may be occasional Fine Manipulation using one hand. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Operate the telephone, paging and other communications equipment. Gather accurate and factual information relative to the registration of patients for the purpose of legal records. Job Description:DUTIES AND RESPONSIBILITIESUnder the direct supervision of the Communications Manager, operate the hospital's main console and provide internal and external telecommunications links. Refer and redirect calls to appropriate personnel. Operate the hospital paging systems and refer limited messages as requested. Issue and maintain appropriate control records for paging services. Instruct users to access telephone paging network. Receive, greet and direct visitors, patients, salespersons and others. Release limited patient condition information as requested. Monitor and properly respond to alarm indicators located in the switchboard area. Perform emergency communications procedures when warranted. Safeguard and issue keys to secure areas, as requested. Keep an accurate record of all on-call schedules, including Medical/Surgical Staff, Pharmacy, House Officer, Maintenance, Administration, Operating Room and Recovery Room. Handle all Fire calls including drills using proper procedures. Handle all code "77" cardiac calls using proper procedures. Uses proper telephone etiquette, tone of voice, and is always helpful and courteous. Keeps a clean and pleasant working environment. Performs job functions in a manner, which promotes the safety and health of the worker, co-workers, patients, and visitors in Milton Hospital. Interview patients or their designee to secure personal, social and financial data; greet all patients and others with courtesy, promptness, respect and concern; respect the patient's right to privacy and confidentiality. Complete registration paperwork and inform patient of Admission Policies and procedures. Enters information into the computer. Obtain identification, appropriate signatures and/or copes of insurance cards. Initiate embossed charge plate for each admitted patient. Stamp all necessary requisition, cards and identaband bracelet for each patient. Determine nursing floor to be used and work with nursing units and supervisors to ensure appropriated bed placement. Answer phone, assist with other jobs in department, as requested. Sense and seek assistance for a sensitive patient in an emergency situation. May be assigned on off-shifts, holidays, weekends and may work overtime. Perform similar or other duties as may be necessary on an emergency, temporary or limited basis, or as assigned. Performs job functions in a manner which promotes the safety and health of the worker, co-worker, patients and visitors in Milton Hospital. All job functions are subject to change at the discretion of the Hospital Administration. MINIMUM QUALIFICATIONSEDUCATION High School Graduate or equivalent EXPERIENCE One to three months related experience or on the job training OTHER SKILLS Ability to type is required, medical terminology and use of Computer. Pay Range: $17. 00 - $22. 88The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. **Job Description:** **QUALIFICATIONS:** **Education/Experience** **Required:** + High School Diploma or G.E.D. + **Must have/be one of the following:** + Certified Nursing Assistant + Nursing student with completion of one medical-surgical clinical rotation + Three months clinical care experience + Graduate of the Winchester Hospital's Clinical Associate Training Program **Preferred:** At least one year of previous work experience in an administrative support role. **Other Skills/Knowledge:** **Required:** + For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team + Basic computer knowledge. + Excellent communication and customer service skills. **LICENSES, REGISTRATIONS, CERTIFICATIONS:** **Preferred:** Certified Nursing Assistant **LIFE SUPPORT CERTIFICATION REQUIRED:** Basic Life Support **POPULATION SPECIFIC REQUIREMENTS:** The population specific requirements differ based on the patients cared for on the unit: **Neonate** **Infant** **Children** **Adolescent (age 13 to 18)** **Adult** **Geriatric** **A4** **Intensive Care Unit** **OTHER JOB REQUIREMENTS:** **On-call:** N/A **Schedule requirements:** Based on department needs. Holiday rotation is required. **Travel requirements:** Based on department needs. May be asked to cover other units to meet business and patient needs. **REPORTING RELATIONSHIPS:** + Reports to the Nurse Manager. + Works under the direction of a nurse in the clinical role. + Does not supervise others **Clinical Associate** + Provides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. + Welcomes and orients patients, family members and significant others to the environment. + Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. + Observes patients and reports findings and/or concerns to nurse in a timely manner. + Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. + Performs required tasks including but not limited to: + Assisting with activities of daily living + Repositioning and ambulating patients + Making an occupied and unoccupied bed + Assisting in transporting patients, beds, supplies and equipment + Collecting, labeling and transporting specimens + Retrieving and signing out blood products + Accurately performs point of care testing + Obtains vital signs and weights + Maintains accurate intake and output measurements + Removes Foley catheters and saline locks + EKGs + Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. + Sets up/breaks down rooms, ensuring expedient turnaround time. + Assists in post-mortem care in a respectful manner + Documents accurately, legibly and timely + Assists with procedures + Appropriately follows the chain of command and adheres to hospital policies and procedures. + Informs patients and family members throughout the patients' experience. + Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. + Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. + Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. + Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. + Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. + Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. + Functions effectively in patient crisis situations and utilizes emergency resources. + Assists in preparation of patient for transport to appropriate level of care. + Maximizes patient throughput to minimize wait time. + Adheres to the Magnet standards of professional development and clinical practice. **Administrative Associate** + Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. + Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. + Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. + Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. + Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. + Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. + Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. + Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. + Prioritizes functions based on emergency situations. + Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. + May follow up with staff on green sheets and other schedule issues, at the request of the Manager. + At the request of the Manager, may call-in staff during staffing shortages. + Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. + Files and ensures the unit has an adequate supply of various required forms. + Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. **DEPARTMENT SPECIFIC JOB FUNCTIONS** The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. **PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONS** + The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. + It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. + It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. + The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. According to established policies and procedures, provides general secretarial and clerical support for Hospital Departments. Schedules patient appointments and processes billing of patient charges. Supports the department in various clerical functions; answers phone, greets patients/visitors, processes physician orders, maintains patients medical chart, supports Nurse Manager, files, maintains inventory. KNOWLEDGE, SKILLS, AND ABILITIES: Required: High School Diploma with knowledge of computers and basic office practice. Preferred: 1 year of experience in an administrative role Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. **Pay Range:** $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Description:Winchester Hospital is a 5x Magnet designated, Top 10 Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. As a Clinical/Administrative Associate, you will be responsible (but not limited) for the following:provide both clinical and administrative assistance on the unitperform basic procedures necessary to provide for the care, comfort and safety of patients; assisting with ADL's, ambulating patients, making occupied/unoccupied beds, transporting patients, collecting/labeling/transporting specimens, obtains vital signs, performs EKG'sWelcomes and orients patients, family members and significant others to the environment. Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate Education/Experience Required:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Skills/Knowledge Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant Basic Life Support required Beth Israel Lahey Health (BILH) is an integrated health system dedicated to creating healthier communities - one person at a time - through seamless care and ground-breaking science, driven by excellence, innovation and equity. Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1. 7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. Job Description:QUALIFICATIONS:Education/ExperienceRequired:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support POPULATION SPECIFIC REQUIREMENTS: The population specific requirements differ based on the patients cared for on the unit: NeonateInfantChildrenAdolescent (age 13 to 18) AdultGeriatric A4Intensive Care UnitOTHER JOB REQUIREMENTS:On-call: N/ASchedule requirements: Based on department needs. Holiday rotation is required. Travel requirements: Based on department needs. May be asked to cover other units to meet business and patient needs. REPORTING RELATIONSHIPS: Reports to the Nurse Manager. Works under the direction of a nurse in the clinical role. Does not supervise others Clinical AssociateProvides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. Welcomes and orients patients, family members and significant others to the environment. Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. Observes patients and reports findings and/or concerns to nurse in a timely manner. Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. Performs required tasks including but not limited to:Assisting with activities of daily living Repositioning and ambulating patients Making an occupied and unoccupied bed Assisting in transporting patients, beds, supplies and equipment Collecting, labeling and transporting specimens Retrieving and signing out blood products Accurately performs point of care testing Obtains vital signs and weights Maintains accurate intake and output measurements Removes Foley catheters and saline locks EKGsMaintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Sets up/breaks down rooms, ensuring expedient turnaround time. Assists in post-mortem care in a respectful manner Documents accurately, legibly and timely Assists with procedures Appropriately follows the chain of command and adheres to hospital policies and procedures. Informs patients and family members throughout the patients' experience. Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. Functions effectively in patient crisis situations and utilizes emergency resources. Assists in preparation of patient for transport to appropriate level of care. Maximizes patient throughput to minimize wait time. Adheres to the Magnet standards of professional development and clinical practice. Administrative AssociateProvides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. Prioritizes functions based on emergency situations. Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. May follow up with staff on green sheets and other schedule issues, at the request of the Manager. At the request of the Manager, may call-in staff during staffing shortages. Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. Files and ensures the unit has an adequate supply of various required forms. Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. DEPARTMENT SPECIFIC JOB FUNCTIONS The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONSThe employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Working under the direction of a nurse, this position contributes to the Hospital's mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record. Job Description:QUALIFICATIONS:Education/ExperienceRequired:High School Diploma or G. E. D. Must have/be one of the following:Certified Nursing AssistantNursing student with completion of one medical-surgical clinical rotation Three months clinical care experience Graduate of the Winchester Hospital's Clinical Associate Training ProgramPreferred: At least one year of previous work experience in an administrative support role. Other Skills/Knowledge:Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team Basic computer knowledge. Excellent communication and customer service skills. LICENSES, REGISTRATIONS, CERTIFICATIONS: Preferred: Certified Nursing Assistant LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support POPULATION SPECIFIC REQUIREMENTS: The population specific requirements differ based on the patients cared for on the unit: NeonateInfantChildrenAdolescent (age 13 to 18) AdultGeriatric A4Intensive Care UnitOTHER JOB REQUIREMENTS:On-call: N/ASchedule requirements: Based on department needs. Holiday rotation is required. Travel requirements: Based on department needs. May be asked to cover other units to meet business and patient needs. REPORTING RELATIONSHIPS: Reports to the Nurse Manager. Works under the direction of a nurse in the clinical role. Does not supervise others Clinical AssociateProvides quality and safe patient care under the direction of a nurse, utilizing compassion, empathy, and respect to collaborate with a multi-disciplinary team to achieve expected outcomes. Welcomes and orients patients, family members and significant others to the environment. Contributes to meeting the patient's physical, emotional, cultural, and spiritual needs. Observes patients and reports findings and/or concerns to nurse in a timely manner. Demonstrates purposeful rounding and promptly responds to call lights to ensure patient safety and satisfaction. Performs required tasks including but not limited to:Assisting with activities of daily living Repositioning and ambulating patients Making an occupied and unoccupied bed Assisting in transporting patients, beds, supplies and equipment Collecting, labeling and transporting specimens Retrieving and signing out blood products Accurately performs point of care testing Obtains vital signs and weights Maintains accurate intake and output measurements Removes Foley catheters and saline locks EKGsMaintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Sets up/breaks down rooms, ensuring expedient turnaround time. Assists in post-mortem care in a respectful manner Documents accurately, legibly and timely Assists with procedures Appropriately follows the chain of command and adheres to hospital policies and procedures. Informs patients and family members throughout the patients' experience. Communicates effectively with the healthcare team utilizing established handoff procedures. Gives and accepts respectful feedback to enhance teamwork. Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks. Coordinates work schedule with departmental supervisor to provide coverage and maintain safe staffing levels. Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety. Maintains appropriate supplies at the bedside and on the unit, addressing inventory issues in a timely manner. Responds to equipment issues in a timely manner to ensure availability of equipment and to maximize its useful life. Functions effectively in patient crisis situations and utilizes emergency resources. Assists in preparation of patient for transport to appropriate level of care. Maximizes patient throughput to minimize wait time. Adheres to the Magnet standards of professional development and clinical practice. Administrative AssociateProvides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care. Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages and expediently passing on information. Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction. Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff. Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient. Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate. Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs. Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards. Prioritizes functions based on emergency situations. Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail. May follow up with staff on green sheets and other schedule issues, at the request of the Manager. At the request of the Manager, may call-in staff during staffing shortages. Answers the door bell and monitors people entering and leaving the unit. Contacts security and unit leadership about concerns and follows proper safety protocols. Files and ensures the unit has an adequate supply of various required forms. Maintain an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency. DEPARTMENT SPECIFIC JOB FUNCTIONS The functions performed in the various nursing units may differ depending on the patient population. In the Clinical Associate role, staff are responsible to meet all applicable competencies. PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONSThe employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. It is anticipated that the employee will have contact with blood, bodily fluids or other potentially infectious materials while performing their job duties. It is anticipated that employee will have contact with potentially hazardous chemicals while performing their job duties. The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. While the physical requirements for this role differs significantly between the clinical and the administrative roles, both roles are considered an essential element of the position. Pay Range: $19. 50 - $26. 24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled