Receptionist jobs at Beth Israel Lahey Health - 28 jobs

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description: Requirements: Education - High School Degree or GED Experience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Operate the telephone, paging and other communications equipment. Gather accurate and factual information relative to the registration of patients for the purpose of legal records. Job Description:DUTIES AND RESPONSIBILITIESUnder the direct supervision of the Communications Manager, operate the hospital's main console and provide internal and external telecommunications links. Refer and redirect calls to appropriate personnel. Operate the hospital paging systems and refer limited messages as requested. Issue and maintain appropriate control records for paging services. Instruct users to access telephone paging network. Receive, greet and direct visitors, patients, salespersons and others. Release limited patient condition information as requested. Monitor and properly respond to alarm indicators located in the switchboard area. Perform emergency communications procedures when warranted. Safeguard and issue keys to secure areas, as requested. Keep an accurate record of all on-call schedules, including Medical/Surgical Staff, Pharmacy, House Officer, Maintenance, Administration, Operating Room and Recovery Room. Handle all Fire calls including drills using proper procedures. Handle all code "77" cardiac calls using proper procedures. Uses proper telephone etiquette, tone of voice, and is always helpful and courteous. Keeps a clean and pleasant working environment. Performs job functions in a manner, which promotes the safety and health of the worker, co-workers, patients, and visitors in Milton Hospital. Interview patients or their designee to secure personal, social and financial data; greet all patients and others with courtesy, promptness, respect and concern; respect the patient's right to privacy and confidentiality. Complete registration paperwork and inform patient of Admission Policies and procedures. Enters information into the computer. Obtain identification, appropriate signatures and/or copes of insurance cards. Initiate embossed charge plate for each admitted patient. Stamp all necessary requisition, cards and identaband bracelet for each patient. Determine nursing floor to be used and work with nursing units and supervisors to ensure appropriated bed placement. Answer phone, assist with other jobs in department, as requested. Sense and seek assistance for a sensitive patient in an emergency situation. May be assigned on off-shifts, holidays, weekends and may work overtime. Perform similar or other duties as may be necessary on an emergency, temporary or limited basis, or as assigned. Performs job functions in a manner which promotes the safety and health of the worker, co-worker, patients and visitors in Milton Hospital. All job functions are subject to change at the discretion of the Hospital Administration. MINIMUM QUALIFICATIONSEDUCATION High School Graduate or equivalent EXPERIENCE One to three months related experience or on the job training OTHER SKILLS Ability to type is required, medical terminology and use of Computer. Pay Range: $17. 00 - $22. 88The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. **Job Description:** **Principal Duties and Responsibilities** 1. Greet patients in person and over the phone in a courteous and professional manner 2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems 3. Register new patients and update existing patient information 4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers 5. Process insurance information and verify eligibility 6. Collect co-pays and process payments 7. Maintain organized and confidential patient records 8. Prepare and manage correspondence, reports, and medical documents 9. Coordinate referrals to specialists and follow up on authorizations 10. Support medical staff with administrative tasks as needed 11. Maintain a clean and welcoming front desk and waiting area **Organizational Responsibilities** 1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. **Patient Safety** 1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i.e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i.e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i.e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED** 1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers 3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. **WORKING CONDITIONS** 1. Job requires physical stamina; many hours/days on the feet 2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. **Pay Range:** $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. SummaryThe Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. :Job DescriptionPrincipal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers 3. Two years of experience in a busy medical practice setting Preferred. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 6. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. Computer skills are necessary. . WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Under general supervision of the Administrative Director, assigned manager or designee, and in collaboration with physicians and other care providers, provides secretarial and administrative support to one or more individuals in a clinical environment. Utilizes specific knowledge of medical terminology. **Job Description:** **Essential Duties & Responsibilities including but not limited to** : 1) General Medical Office Functions: § Maintains physician and midlevel clinic schedules on a daily/weekly/monthly basis. § Processes and monitors provider time away and ensures that the information is captured in all required systems. § Answers a high volume of telephone calls in a professional manner and takes responsibility for appropriate dispositions and follow through on all phone calls. Accurately identifies those patients requiring immediate attention and relays this information to the appropriate personnel. § Utilizes Lahey Clinic electronic systems in order to record thorough, and complete phone messages. § Electronically facilitates patient prescriptions including new, refills, faxes, and prescription preauthorizations. § Uses electronic systems to enter provider orders and retrieve test results. § Facilitates collection of outside medical records and x rays for Lahey patients and indexes paperwork for scanning process. § Processes forms required for insurance approvals for scheduled procedures, office visits, or tests. § Transcribes a variety of documents including correspondence, memos, and department/staff meeting minutes. Proofreads all documents for accuracy and completeness. § In surgical departments uses electronic OR scheduling systems to view and print schedules. Monitors and track physician progress electronically. § Maintains provider correspondence, reports, and statistics. § Makes physician travel arrangements as needed. § Maintains physician curriculum vitae, bibliography and Continuing Medical Education (CME). § Screens, sorts and distributes mail. § Operates office equipment including (but not limited to) a personal computer, Internet, voice mail, email, paging systems, copy machine, transcription equipment and fax. § Assists in establishing a new physician's practice, ordering business cards, office supplies etc. 2) Scheduling: § Works with provider and/or other care provider to provide access to patients and facilitate "work in" appointments as required. § Schedules patients for tests and consultations as directed by the provider or other care provider. § Communicates information to patients regarding requirements for appointments and test preparation, as needed. § Uses clinic-wide scheduling system for updating demographic and insurance information to ensure timely and accurate billing. § Processes any physician or other care provider 'bump lists', according to protocol ensuring all patients are provided and notified of the new appointment. Minimum Qualifications: Education: High school diploma or equivalent. Licensure, Certification, Registration: None required. Skills, Knowledge & Abilities: Medical terminology. Proficient in standard office procedures and operation of business machines, (personal computer, fax, telephone, dictaphone, others as appropriate). Excellent customer service and interpersonal skills; organizational skills and attention to detail. Experience: 1 year related office and/or medical office experience. **Pay Range:** $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Under the general supervision of the Practice Manager or Coordinator and in collaboration with the providers, works collaboratively to perform a wide variety of tasks associated with checking in and out of patients, registering patients and scheduling appointments. This administrative role will have a direct impact on patient satisfaction by providing empathetic and efficient interaction with patients and families, and serve as a resource to other front desk colleagues. Answers telephone calls promptly while identifying themselves and the practice. Takes clear messages, determines call backs for clinicians and other office staff. Registers all new and established patients upon arrival. Verifies patient information such as demographics, collects co-payments and updates all required information where needed. Collects outstanding balances when needed. Assists with scheduling work queues and recall lists by calling patients to set up appointments in a timely manner. . Assists with management of department work queues Assures completion of any necessary paperwork for patients' visits. . Reviews My Chart Portal sign-up and encourages those without an active account to create one. Reviews My Lahey Chart messages and completes the request or forwards to appropriate in-basket Is responsible for communicating all registration changes and assures staff are informed accordingly based on changes. These go to a clinical pool here. Suspect it is different across practices. Reviews daily schedule and works to efficiently manage check in so that schedules remain on time. Everyone across the front desk keeps an eye on the schedule over the course of the day. Suspect it is different across practices. Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes. Collaborates with providers and clinical staff to communicate patient delays. Obtains prescription refill information and forwards refill encounter to providers. (see below) Communicates emergent/urgent calls to a nurse/provider immediately. All other patient care calls are forwarded to nurse in basket for triage. May facilitate insurance referrals and authorizations for scheduled procedures, office visits and testing May run / Utilize reports from EPIC to assist with managing patient population in conjunction with management directives. Coordinates and provides insurance referrals and prior authorizations Responds to patient questions, coordinates services to be rendered to patients, may participate in Call Center rotations and maintains physician schedules as needed. Relays messages and patient inquiries to providers as appropriate. Initiates patient prescriptions and refills according to provider orders Instead of provider orders, perhaps say as per practice protocol. Communicates with patients via phone or written communication, regarding requirements for appointments, procedures and test preparations, overall healthcare etc. Answers patient questions and assists with resolving patient complaints, escalating complex issues as appropriate. Provides general information regarding the practice within scope of responsibility. Responds to patient billing questions when possible and works with PFS to resolve. Supports Practice Manager/Coordinator by completing projects as assigned such as creating letters, work queue management and other work to assist providers. Has demonstrated skills in Epic Acts as first point of contact for basic Epic related questions from staff and providers Assists with troubleshooting Epic related issues 2. Acts as a first level resource, or go-to person, for day to day questions and to relay new initiatives Proactively problem solves basic issues with the ability to understand, listen and solve or escalate issues before they become more serious Accepts assignments/projects from manager to assist with patient or administrative issues 3. Serves as mentor new Front Desk colleagues Mentors new colleagues on functions of the front desk and assures understanding and competency upon training completion in the absence of a Lead or Manager. . Responds to colleague questions for optimal use of EMR system and offers assistance to resolve issues. Provides ongoing assistance to new and current colleagues on the practice's policies, procedures and work flows Reviews the work being conducted at the front desk and maintains smooth operations of all front desk activities at all times. Safety: Creates and maintains a safe working environment by following Safety/Infection Control/Employee Health Policies & Procedures, using Personal Protective Equipment, using Personal Protective Equipment, using Safety devices, and properly disposing of infectious/hazardous waste. Reports incidents, accidents and hazards as per policy. Responds to patient concerns and potential patient safety issues. Recognizes health conditions that are a possible risk to others and helps contain risk. Organizational Requirements: Maintain strict adherence to the Beth Israel Lahey Health Confidentiality policy. Incorporate Lahey Health Guiding Principles, CREATE, PROMISE and/or Core Principles into daily activities. Comply with all Beth Israel Lahey Health Policies. Comply with behavioral expectations of the department and Beth Israel Lahey Health. Maintain courteous and effective interactions with colleagues and patients. Demonstrate an understanding of the , performance expectations, and competency assessment. Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. Participate in departmental and/or interdepartmental quality improvement activities. Participate in and successfully completes Mandatory Education. Perform all other duties as needed or directed to meet the needs of the department. Minimum Qualifications: Education: High school diploma or equivalent. Medical Administrative Office education a plus. Experience: Three years of medical office experience, of which one year, must be in a Medical Office role at Beth Israel Lahey Health. Proficient in standard office procedures and operation of business machines (personal computer, scanning, telephone). Excellent customer service and interpersonal skills. Skills, Knowledge & Abilities: Performing medical scheduling, and with medical software; working experience with medical terminology; appropriate English usage; excellent phone skills. Attention to detail. Job Description: Pay Range: $21. 00 - $28. 26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. Job Description:Principal Duties and Responsibilities 1. Greet patients in person and over the phone in a courteous and professional manner2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems3. Register new patients and update existing patient information4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers5. Process insurance information and verify eligibility6. Collect co-pays and process payments7. Maintain organized and confidential patient records8. Prepare and manage correspondence, reports, and medical documents9. Coordinate referrals to specialists and follow up on authorizations10. Support medical staff with administrative tasks as needed11. Maintain a clean and welcoming front desk and waiting area Organizational Responsibilities1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. Patient Safety1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i. e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i. e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i. e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. WORKING CONDITIONS1. Job requires physical stamina; many hours/days on the feet2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. A variety of medical secretarial functions are performed accurately, appropriately, and in a timely manner according to departmental standards, policies, and procedures. Job Description:Essential Duties & Responsibilities (including but not limited to):Types a variety of memos, manuscripts, correspondence, reports, minutes, schedules, and forms. Maintains billing for surgical workload and outside vendors. Answers telephone, screens calls, refers to the appropriate individual or takes messages. Performs data entry from the transcription of surgical pathology and autopsy reports. Maintains the inventory of office supplies. Maintains records for the department according to all regulatory agencies and departmental policies and procedures. Maintains records of journals and books contained in the Pathology Library. Sends out surgical specimens for special testing, and records information. Opens and distributes departmental mail daily. Determines appropriate SNOMED and ICD9 codes for Pathology specimens. Reports to Lead Pathology Secretary and Lab Administrator. Minimum Qualifications:Thorough knowledge of medical terminology required, excellent typing/computer skills, normally acquired through the completion of an Associate's degree in a medical secretary program or equivalent. At least one year of medical secretarial experience and office experience are preferred. Need excellent communication skills, including good auditory abilities. Physical Requirements & Environment: Generally works in an office environment with some limited exposure to odors, toxins, and other hazardous substances in the laboratory. Works under constant time deadlines. Performs data entry with repetitive hand movement and visual concentration at video display terminal to review and enter data. Complies with precautions, as defined by Infection Control staff, in patients/materials requiring isolation. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Job Summary: Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling. **Job Description:** **The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.** **Primary Responsibilities:** Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service Monitors and maintains standard office equipment and supply inventory. **Required Qualifications:** High School diploma or GED required. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** Healthcare experience. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling. Job Description:Primary Responsibilities: 1. Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority. 2. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. 3. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. 4. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol. 5. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. 6. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. 7. Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service 8. Monitors and maintains standard office equipment and supply inventory. Required Qualifications: High School diploma or GED required. 0-1 years related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Preferred Qualifications: Healthcare experience. Competencies: Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements: 1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. 3. No substantial exposure to adverse environmental conditions 4. Health Care Status: Facilitates patient care Sensory Requirements: Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity Physical Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time With walking and standing required only occasionally. This job requires constant sitting, Keyboard use, Endurance-working up to 3-4 hours without a break, frequent Power Grasping using one hand. There may be occasional Fine Manipulation using one hand. Pay Range: $20. 50 - $27. 59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. BILH Primary Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time. Job Description:Requirements: Education - High School Degree or GEDExperience: A minimum of 1 year of experience in a high-volume customer service-related position. Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask. Pay Range: $20. 00 - $26. 92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office. This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities. The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team. **Job Description:** **Principal Duties and Responsibilities** 1. Greet patients in person and over the phone in a courteous and professional manner 2. Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems 3. Register new patients and update existing patient information 4. Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers 5. Process insurance information and verify eligibility 6. Collect co-pays and process payments 7. Maintain organized and confidential patient records 8. Prepare and manage correspondence, reports, and medical documents 9. Coordinate referrals to specialists and follow up on authorizations 10. Support medical staff with administrative tasks as needed 11. Maintain a clean and welcoming front desk and waiting area **Organizational Responsibilities** 1. Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital's mission statement, code of ethics, and standards of conduct. 2. Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy. Recognizes and respects each patient's right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and may be grounds for immediate dismissal. 3. Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality. 4. Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area. 5. Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan. 6. Adheres to Bloodborne Pathogen Exposure Control plan including consistent use of safety devices as designed to prevent sharp injuries. **Patient Safety** 1. When taking a telephone order, writes the order on the Doctor's Orders, reads the order back to the MD and document as a TORB. 2. When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB. 3. Uses only accepted abbreviations when documenting in the medical record. 4. Uses two unique patient identifiers prior to treatment or patient transport. 5. Adheres to Safe Injection Practices i.e. never reuses needles, cannulae and syringes. 6. Complies with Isolation Precautions including standard precautions; i.e, dons and removes appropriate personal protective equipment (PPE) as required by specific patient precautions. 7. Consistently complies with the hospital's Hand Hygiene Policy, i.e. cleans hands before every patient contact (even if gloves are worn), before donning sterile gloves for aseptic task, after handling body fluids, after every patient contact, and after contact with patient's environment. 8. Participates in EHS's TB program. 9. Participates in hospital's annual seasonal vaccine program (vaccination or declination completed). **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED** 1. High school graduate. Minimum of one year's experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable. 2. Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers 3. Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful. 4. Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful. 5. Must be certified in CPR. 6. Excellent communication and interpersonal skills. Ability to work independently and follow directions. 7. Effective telephone manner and ability to communicate with patients, physicians, and other professional staff. 8. Computer skills are necessary. **WORKING CONDITIONS** 1. Job requires physical stamina; many hours/days on the feet 2. Ability to walk and stand for up to 90% of work time, to push, pull and to lift 10 lbs. 3. All staff are expected to cross train and help each other when needed. 4. Job requires some weekends and evenings. 5. Busy medical practice environment. Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service. **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**