Bilingual customer service job in Cambridge Springs, PA
Are you ready to turn your passion for mental health into lasting change? Join the psychology team at the State Correctional Institution (SCI) at Cambridge Springs and become a catalyst for restoration. By addressing core psychological needs and fostering rehabilitation, you will help individuals rewrite their futures and build a safer community for everyone. Apply today to launch a rewarding career with the Department of Corrections (DOC)!
DESCRIPTION OF WORK
As a Psychological Services Associate, you will have a vital role in providing mental health services to incarcerated individuals at SCI Cambridge Springs. Your responsibilities will include evaluating and diagnosing inmates in collaboration with a Licensed Psychologist Manager, in addition to delivering counseling and psychotherapy services. You will also partner with other health care professionals to develop treatment plans and interventions for the incarcerated population's mental health and emotional needs. Additionally, you may administer psychological and intelligence tests under the supervision of a Licensed Psychologist Manager. Your work will involve facilitating mental health treatment and crisis-related services for individuals of the correctional facility.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment, 40 hours per week
Work hours are 12:00 PM to 8:30 PM, Monday - Friday, with a 30-minute lunch.
This position is eligible for full retirement benefits at age 50 or 55.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
Additional pay will be considered for those who currently possess or obtain licensure as a Social Worker, Clinical Social Worker, or Professional Counselor issued by the Pennsylvania State Board of Social Workers, Marriage and Family Therapist and Professional Counselors. Documentation will need to be provided at interview to receive additional pay consideration.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
A Master's degree in psychology or a closely related field, which includes fifteen graduate level credits in psychology, counseling, educational counseling, rehabilitation, human development, learning, or motivation.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credits.
Other Requirements:
Successful completion of basic training in Elizabethtown, PA is required.
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
Legal Requirement:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date
.
Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
$43k-60k yearly est. 7d ago
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Relationship Advisor Retirement Services
First National Bank of Pennsylvania 3.7
Bilingual customer service job in Erie, PA
Primary Office Location:55 Public Square Suit 105. Cleveland, Ohio. 44113.Join our team. Make a difference - for us and for your future.
Relationship Advisor 3 - Retirement Services Group
Business Unit: WM - FNTC
Reports to: Director of Retirement Services
Position Overview:
This position is primarily responsible for providing the highest quality service to personal, corporate, non-profit or government clients through the administration of various types of investment management relationships and serves as the client advocate, performs relationship and investment reviews and interfaces with clients for other Wealth Management (WM) services and solutions creating a single advisor within WM. The incumbent is the primary point of contact for assigned clients and is responsible for the overall client experience, satisfaction and retention.
Primary Responsibilities:
Prepares and presents group and individual employee education meetings.
Provides retirement industry expertise to the plan committee and the participants. Identifies and matches client and participant needs with the corporation's lines of business services.
Coordinates overall service and interfaces with record keepers and third party administrators as appropriate.
Maintains collaborative relationships with portfolio managers without actual portfolio management responsibilities. Works closely with portfolio managers to discuss investment needs of client and manages accordingly. Provides investment oversight and guidance by providing industry updates, investment reviews and plan updates.
Proactively seeks opportunities either through enhancement of current client accounts or acquisition of new clients.
Stays current on regulatory changes and identifies changes in laws which will affect assigned accounts and reports theses changes to assigned manager.
Adopts, advocates and effectively practices the guiding principles and tenets of the F.N.B. Wealth Management endorsed Leadership Doctrine and Best Practices Coaching guidelines.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
BA or BS
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
7
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent project management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customerservice skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in financial services and investment products and services and knowledge of ERISA laws and their application.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
ASPPA, AIF, NIPA or other industry appropriate certification preferred.
Physical Requirements or Work Conditions Beyond Traditional Office Work:
Frequent driving (car, van, truck)
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
$26k-33k yearly est. 4d ago
Pennsylvania Customer Service Representatives
National Fuel Gas 4.5
Bilingual customer service job in Erie, PA
National Fuel is currently seeking full-time CustomerService Representatives for outstanding career opportunities at our Erie, PACustomer Response Center. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
Looking for a career change?
Love working with customers?
Looking for a set Monday - Friday schedule?
No call center experience is required.
We are looking for YOU!
PRIMARY RESPONSIBILITIES:
* No weekends or evenings required!
* This position requires employees to attend an instructor guided training course that will last for approximately 12 to 14 weeks. Training will include regular assessments.
* The schedule during training will be Monday - Friday 8:00 a.m. - 4:30 p.m.
* After successful completion of training, the work schedule will be Monday - Friday 9:30 a.m. - 6:00 p.m.
* Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers.
* Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.
MINIMUM QUALIFICATIONS:
* High school diploma or equivalent
* Prior experience working in a customerservice focused environment
* Proficient at navigating computer applications and web-based programs
* Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and efficient manner
* Proven history of dependability and reliability
PREFERRED QUALIFICATIONS:
* Prior experience with SAP and/or Microsoft Office applications.
ABOUT NATIONAL FUEL:
*
National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.
COMPENSATION AND BENEFITS:
The rate of pay for this position is $26.40/hr.
National Fuel offers a comprehensive benefits package including the following:
* Medical and Prescription Drug Coverage · Paid Sick Time · Dental & Vision Coverage · Parental Leave for Mothers and Fathers · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Flexible Spending Account · Paid Vacation & Company Holidays · Charitable Giving Programs
HOW TO APPLY:
Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to **************** by January 29, 2026. Attachments with a .docm extension will not be accepted.
Please reference position #26-002PA - PACustomerService Rep in the subject line of your email.
$26.4 hourly Easy Apply 8d ago
Call Center Representative
Carlin Plumbing & HVAC
Bilingual customer service job in Erie, PA
Job DescriptionAt Carlin Plumbing, LLC, we are looking for a dynamic, customer-focused professional to join our team as a CustomerService Representative. As the first point of contact for our clients, you'll play a key role in delivering a positive, seamless experience. The ideal candidate is a clear communicator, thrives in a fast-paced environment, and has a genuine passion for helping others and resolving issues with care and efficiency.
What We Offer:
Health, dental, vision, life, and disability insurance options.
401(k) with company match.
Health savings account (HSA) option.
Paid holidays.
Employee discounts.
Responsibilities:
Convert incoming customer calls into booked service appointments.
Respond promptly and professionally to customer inquiries via phone, email, and in person, ensuring clear communication and exceptional service at every touchpoint.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Collaborate closely with dispatchers and project managers to ensure efficient project scheduling, minimize downtime, and maximize technician productivity.
Make outbound calls to new and existing clients to schedule appointments, confirm details, and ensure a smooth service experience.
Respond to customer requests, resolving issues and promoting the brand.
Adhere to the company's plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Qualifications:
Availability to work full-time, Monday through Friday from 8 AM to 4:30 PM, and on-site in the office daily.
Prior experience in a customerservice or call center role, preferably within the plumbing, HVAC, or home services industry.
Excellent verbal and written communication skills with a friendly, professional demeanor.
Strong multitasking and organizational skills to succeed in a fast-paced environment.
Ability to deliver scripted messaging in a natural, engaging, and authentic tone.
Skilled in handling customer concerns with empathy, patience, and effective problem-solving.
Proficient in CRM platforms, scheduling software, and Microsoft Office Suite.
High attention to detail with accurate data entry and record-keeping.
Collaborative approach with the ability to coordinate effectively with dispatchers, technicians, and project managers.
Reliable, punctual, and dedicated to providing outstanding customerservice.
If you're a motivated individual who thrives in a fast-paced, customer-focused environment, we encourage you to apply today! We offer a competitive wage and a comprehensive benefits package.
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$27k-35k yearly est. 1d ago
Customer Service Agent
Agility Marketing
Bilingual customer service job in Erie, PA
Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career. Job Description
We have immediate
openings for CustomerService
Agents, Management Trainees
and Inside Sales Reps.
Apply now at
*************************
or stop in at 2323 West 38th Street
Monday through Friday 10 to 4.
No Phone Calls Please!
Additional Information
Start a successful career - We're offering paid training, forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k).
Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506
$23k-30k yearly est. 3d ago
Insurance Account Manager/Commercial Lines Customer Service Agent
Loesel-Schaaf Insurance Agency
Bilingual customer service job in Erie, PA
Full-time Description
Join Our Growing Team as a Commercial Lines Account Manager!
We are expanding and looking for a skilled Commercial Lines Account Manager to join us full-time. The ideal candidate will hold a current Property & Casualty (P&C) Insurance license and have at least 2 years of experience specializing in Commercial Accounts.
Responsibilities:
Service/Manage a Designated Book of Business: Analyze client needs, answer questions regarding coverage and billing, advise clients on leveraging products/services based on their unique needs, and obtain necessary information and documentation from new and existing clients.
Provide Technical Support and Collaboration: Work closely with producers to assist clients and achieve the agency's strategic business goals.
Maintain Relationships with Carrier Underwriters: Obtain quotes, endorsements, and other necessary documentation.
Produce Relevant Documentation: Create binders, certificates, policies, endorsements, ID cards, and other related items.
Prepare Proposals: Develop renewal and new business proposals.
Assist with Claims: Help clients submit first reports of claims and follow up on claim status, keeping clients informed throughout the process.
Requirements
Required Skills
Proficiency in MS Office: Expertise in Word, Excel, Outlook, and PowerPoint.
Adaptability: Ability to learn and utilize other software programs as needed.
CustomerService Excellence: Strong people skills with a passion for providing exceptional service.
Communication Skills: Professional verbal and written communication abilities.
Decision Making and Analytical Thinking: Independent decision-making skills and strong analytical thinking.
Time Management: Excellent time-management and prioritization skills, with a high level of accuracy and attention to detail.
Follow-Up: Task-oriented follow-up skills.
Qualifications:
Current P&C Insurance License: Specializing in Commercial Accounts.
Experience: Over 2 years of proven experience in P&C insurance sales and service.
Product Knowledge: In-depth understanding of commercial insurance products and markets.
Technical Expertise: Comprehensive technical knowledge of various insurance forms and risk alternatives.
Procedural Knowledge: Familiarity with insurance rating and underwriting procedures.
About Loesel-Schaaf:
Loesel-Schaaf Insurance Agency, Inc. is an independent, multi-line insurance agency committed to understanding our clients' needs. We leverage cutting-edge strategies and continuously adapt our product and service portfolio to meet evolving market demands, ensuring we deliver value and uphold our promises.
With nearly 100 years of service to local, regional, and national clients, we pride ourselves on our long-standing employee tenure, with many team members having 15, 20, and even 25+ years with us. Our work culture fosters teamwork and a family-like atmosphere.
Benefits:
Medical, Dental, Vision, Life, and Disability Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Voluntary Coverages
Participation in our fully-funded retirement program
OTHER RELEVANT REMARKS:
This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.
Salary Description Based on experience
$23k-30k yearly est. 60d+ ago
All Position - Sales, Customer Retentions, Delivery Specialists
Arona Home Essentials 3.8
Bilingual customer service job in Dunkirk, NY
Give us a Year - We will give you a Career! At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like CustomerService? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a "Yes!", then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
* How would you like to have Sundays off? Yes, every Sunday we are closed!
* Paid time off including vacation, personal days, and holidays
* Medical, Dental, Vision, Short Term Disability
* Company paid Long-Term Disability and Life Insurance
* Employee Assistance Plan
* 401k Plan with a company match
* Bonus & commission opportunities paid monthly!
* Ongoing training and development
* A family friendly work environment
* Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customerservice program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
* Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
* Must have a valid state driver's license and safe driving record
* Must be 18 years of age or older
* Bi-lingual is a PLUS!
Physical Requirements
* Positions routinely require lifting, loading, and "dollying" merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
$33k-38k yearly est. 39d ago
Customer Service Representative
Fastsigns 4.1
Bilingual customer service job in Erie, PA
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS CustomerService Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customerservice in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $31,500.00 - $85,000.00 per year
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$28k-34k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - Erie, PA
Kedia Corporation
Bilingual customer service job in Erie, PA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-36k yearly est. 3d ago
Customer Service Representative
Curtze Food Service
Bilingual customer service job in Erie, PA
Job Description
Curtze Food Service is a leading provider of food service solutions dedicated to fostering and maintaining strong relationships with our valued customers, vendors, and staff. We seek a detail-oriented and proactive CustomerService Representative to join our team. If you thrive in a fast-paced environment, excel in multitasking, possess excellent communication skills, and are proficient with computers, we want to hear from you.
Schedule: 1st Shift Monday through Friday with rotating half day on Saturday
Responsibilities:
Provide exceptional customerservice by phone, email, and fax, ensuring professional and pleasant interactions with customers, vendors, sales representatives, and staff members.
Efficiently receive and process small and large orders for products.
Accurately enter data into our computer system for customer orders, shipments, payment applications, and order tracking.
Proactively follow up with customers to ensure their service expectations are met.
Nurture relationships with our diverse customer base.
Manage a database related to customer invoices, accounts receivable, and promotional activities.
Effectively resolve customer issues and inquiries.
Utilize in-depth product knowledge to handle more specialized calls.
Qualifications:
High School Diploma/GED or Equivalent Experience
Inside sales experience
2+ years of CustomerService experience
Proficiency in computer usage
Previous management experience a plus
CURTZE'S PREMIUM BENEFITS INCLUDE:
Medical insurance, dental insurance, vision insurance, 401(k), 401(k) match, pet insurance, life insurance, short-term disability insurance, voluntary accident insurance, flexible spending account, employee discount, paid holidays, paid time off, and Christmas Club.
ABOUT CURTZE FOOD SERVICE
Curtze is a full-line foodservice distributor. In addition to canned goods, frozen foods, paper products, chemicals, equipment, supplies, dairy, and other staples, we offer temperature-controlled fresh produce distribution. Our commitment to quality and customer satisfaction has earned us a reputation as the "Food Service Distributor of Choice." Since 1878, we have been committed to this goal, and it has been a critical element of our continued growth.
As a 6th generation family-owned company, we treat our customers and employees like family. We genuinely value each team member and know they play an essential role in our success. That is why we offer competitive compensation, solid benefits, and a great work environment.
ARE YOU READY TO JOIN OUR TEAM?
If you feel you are right for the CustomerService Representative position, apply now with our initial 3-minute, mobile-friendly application!
Curtze Food Service is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis, including race, color, age, sex, religion, national origin, protected veteran status, the presence of mental, physical, or sensory disability, sexual orientation, or any other basis prohibited by federal or state law.
Location: Erie, PA, USA - 16511
Job Posted by ApplicantPro
$27k-36k yearly est. 30d ago
Customer Service Representative - State Farm Agent Team Member
Jeremy Borrero-State Farm Agent
Bilingual customer service job in Erie, PA
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Ability to work in a team environment
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$27k-36k yearly est. 13d ago
Customer Service Rep (CSR)
Domino's Franchise
Bilingual customer service job in Erie, PA
Job Description
Right now, we are searching for qualified customerservice reps with personality and people skills. We are growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. We offer a great flexible schedule that offers the hours you are looking for. That means you are free when you need to be. You will have plenty of time for school, to hang with your friends, or whatever. Even if you need a second job for some extra cash, Domino's Pizza is the perfect place for you. Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
As part of our team, your responsibilities will include:
Impressing our customers
Stocking ingredients from delivery area to storage, work area, and walk-in cooler
Preparing products
Receiving and processing telephone orders
Cleaning equipment and facility
We offer flexible scheduling and competitive wages for all team members.
Qualifications
Must be 16 years of age or older
Ability to comprehend and give correct written instructions
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Ability to enter orders using a computer keyboard or touch screen
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 10d ago
Customer Service Representative
Channellock Inc. 3.5
Bilingual customer service job in Meadville, PA
Requirements
Job Requirements:
High school diploma and 5 years of business experience, preferably in a customer facing role.
Strong communication skills, including active listening skills, conflict resolution, and clear articulation.
Strong understanding of EDI standards and protocols.
Ability to solve problems, alleviate conflicts, and escalate tactfully.
Proficient in Microsoft Office suite and Netsuite.
$30k-33k yearly est. 8d ago
Customer Services Representative
Ineos Pigments
Bilingual customer service job in Ashtabula, OH
At INEOS Pigments, we value our people's contribution in making us one of the largest producers of titanium dioxide in North America. Providing numerous products and services to industries around the globe, from coatings to plastics to paper and other end-uses, we invest in employee development and offer a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career.
About the Role
In this role, you will manage all the facets of customer relationships to ensure that defined and agreed to customer needs are met. Direct relations between external customers and Commercial, Credit, and Transportation/Warehousing personnel. Manages more complex accounts, which may include export, import, and consignment accounts. Provide guidance to less experienced customerservice representatives for complex items. Assures that all activities comply with customs and transportation guidelines aligned with the country of destination.
. About You:
Relevant BS or BA degree desired or equivalent experience
Minimum 2 to 5 years of experience in export customerservice function, manufacturing-oriented preferred, with knowledge of customs and shipping documentation requirements.
Proficiency in SAP or comparable software system desired
Demonstrated ability in detail-oriented functions, with communication and export documentation
Demonstrated leadership skills and ability to interact clearly and efficiently with customers, freight forwarders, shippers, and internal business functions.
Demonstrated dedication to meeting internal and external customers' expectations while maintaining effective relationships with customers
Strong written and verbal communication compete
Computer literacy- basic knowledge of MS Office (Word, Excel, and PowerPoint)
Ability to work with multi-disciplinary teams and across different locations
Specific Job Responsibilities:
Processes the most complex customer orders, inquiries, and complaints covering items or products ordered with deep expertise
Maintains ongoing relationships with key customers and commercial staff
Utilizes knowledge of products, product availability, sales territories, and individual customers to provide a communication link to customers
Records and processes orders and inquiries received by fax, telephone, and electronic mail.
Provide pricing, availability, and schedule information within established guidelines.
Work with freight forwarders to schedule shipments by ocean vessel to meet customer requirements
Provides accurate and timely export fillings LC's and customer documentation
Provides pricing, availability, and schedule information within the established guidelines.
Researches and obtain a resolution of customer issues.
Serves as the communications link between customers and sales staff to assure responsiveness
Provides guidance and assistance to new and less experienced staff
Our Ashtabula, Ohio Complex, consisting of two plants just south of Lake Erie, is a state of the art manufacturing complex with leading technology and more than 45 years of manufacturing excellence.
INEOS Pigments offers a competitive salary with an annual bonus and a comprehensive benefits package, including paid time off, medical, dental, vision, short-term disability, long-term disability with the buy-up option, basic life & AD&D insurance with a buy-up option for self and dependents, 401(k) with company match.
EOE M/F/Vet/Disabled
Read about "EEO is the Law"
$28k-36k yearly est. 44d ago
New York Customer Service Representative
National Fuel Gas 4.5
Bilingual customer service job in Jamestown, NY
National Fuel is currently seeking full-time CustomerService Representative for an outstanding career opportunity at our Jamestown, NY Customer Assistance Center located at 1384 Peck Settlement Rd Jamestown, NY 14701. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
Looking for a career change?
Love working with customers?
Looking for a set Monday - Friday schedule?
We are looking for YOU!
PRIMARY RESPONSIBILITIES:
* No weekends or evenings required!
* This position requires employees to attend an instructor guided training course that will last for approximately 12-14 Training will include regular assessments.
* The schedule during training will be Monday - Friday 7:30 a.m. - 4 p.m.
* Some training will be held in person located in Williamsville, NY. Proper notice will be provided.
* After successful completion of training, the work schedule will be Monday - Friday 8 a.m. to 4:30 p.m. or 8:15am to 4:45pm at National Fuel's Jamestown, NY location.
* Work in a walk-in office that servicescustomers in person as well as handling inbound calls each day from utility customers in our New York service territory.
* Respond to a large variety of customer concerns which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads, new service requests and processing payments.
MINIMUM QUALIFICATIONS:
* High school diploma or equivalent
* Prior experience in a customerservice focused environment
* Proficient at navigating computer applications and web-based programs
* Exceptional interpersonal skills
* Proven history of dependability and reliability
PREFERRED QUALIFICATIONS:
* Prior experience with SAP and/or Microsoft Office applications.
ABOUT NATIONAL FUEL:
National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.
COMPENSATION AND BENEFITS:
This is a position within the Company's collective bargaining unit with an hourly rate of pay.
* Starting rate of pay $26.18/hour
* After 6 months $27.90/hour
* After one year $30.81/hour
National Fuel offers a comprehensive benefits package including the following:
* Medical and Prescription Drug Coverage · Paid Sick Time · Dental & Vision Coverage · Parental Leave for Mothers and Fathers · 401(k) with Company Match · Tuition Reimbursement · Company Funded Retirement Savings Account · Life Insurance · Paid Vacation · Flexible Spending Account · Paid Company Holidays
* Charitable Giving Program
HOW TO APPLY:
The successful candidate will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to **************** by January 22, 2026. Attachments with a .docm extension will not be accepted.
Please reference position #26-004NY- CustomerService Rep (Jamestown) in the subject line of your email.
$26.2-27.9 hourly Easy Apply 15d ago
Customer Service Agent
Agility Marketing
Bilingual customer service job in Erie, PA
Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career.
Job Description
We have immediate openings for CustomerService Agents, Management Trainees and Inside Sales Reps.
Apply now at ************************* or stop in at 2323 West 38th Street Monday through Friday 10 to 4. No Phone Calls Please!
Additional Information
Start a successful career - We're offering paid training, forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k).
Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506
$23k-30k yearly est. 60d+ ago
All Position - Sales, Customer Retentions, Delivery Specialists
Arona Home Essentials 3.8
Bilingual customer service job in Dunkirk, NY
Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like CustomerService? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
· How would you like to have Sundays off? Yes, every Sunday we are closed!
· Paid time off including vacation, personal days, and holidays
· Medical, Dental, Vision, Short Term Disability
· Company paid Long-Term Disability and Life Insurance
· Employee Assistance Plan
· 401k Plan with a company match
· Bonus & commission opportunities paid monthly!
· Ongoing training and development
· A family friendly work environment
· Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customerservice program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
· Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
· Must have a valid state driver's license and safe driving record
· Must be 18 years of age or older
· Bi-lingual is a PLUS!
Physical Requirements
· Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
$33k-38k yearly est. 60d+ ago
Customer Service Representative
Channellock 3.5
Bilingual customer service job in Meadville, PA
CustomerService Representatives are responsible for providing administrative support to customers and the Sales team throughout the sales process. The incumbent will perform accurate data entry transactions, assist in billing, and resolve customer inquiries while providing exceptional levels of customerservice. The CustomerService Representative will be integral in reinforcing our reputation for exceptional service.
Work Performed:
Review and process purchase orders received through various delivery channels daily with a high level of accuracy.
Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, discrepancies, returns, and warranties.
Identify and address customer needs with a goal of total satisfaction and strengthen relationships.
Maintain accurate and up-to-date customer data including billing and physical addresses.
Provide resolution to questions about products, pricing, and availability while presenting the value of our product portfolio to customers if availability cannot be met.
Communicate with Credit Department regarding orders on credit delay and performance.
Review EDI documents including inbound purchase orders, outbound ASNs, and outbound invoices for errors, correct when necessary.
Monitor and analyze EDI transactions to identify and resolve errors and maintain standards.
Review and process Warranty request emails and phone calls.
Process Sales Rep sample requests.
Review and process RMA requests.
Review email Shortage claims, gather information and send to shipping for processing.
Liaison with Sales Reps regarding customer's account and order information.
Embrace continuous improvement and identify and recommend improvement opportunities to gain efficiencies and increase service standards.
Complete special projects as assigned from time to time.
Requirements
Job Requirements:
High school diploma and 5 years of business experience, preferably in a customer facing role.
Strong communication skills, including active listening skills, conflict resolution, and clear articulation.
Strong understanding of EDI standards and protocols.
Ability to solve problems, alleviate conflicts, and escalate tactfully.
Proficient in Microsoft Office suite and Netsuite.
$30k-33k yearly est. 6d ago
Customer Service Rep(03350) - 936 E 2nd St
Domino's Franchise
Bilingual customer service job in Jamestown, NY
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customerservice reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customerservice representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$30k-39k yearly est. 8d ago
Customer Service Rep(04746) - 220 Willow St
Domino's Franchise
Bilingual customer service job in Meadville, PA
Job Description
CustomerService Representative
Making Domino's high quality pizzas
Food and portion control
Hygiene and food safety
Food preparation
Taking customer orders and up selling
General cleaning duties
Taking orders over phone and in person
Dealing with customer concerns
Greeting customers within 10 seconds
Up selling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough.
How much does a bilingual customer service earn in Millcreek, PA?
The average bilingual customer service in Millcreek, PA earns between $26,000 and $40,000 annually. This compares to the national average bilingual customer service range of $26,000 to $39,000.
Average bilingual customer service salary in Millcreek, PA
$32,000
What are the biggest employers of Bilingual Customer Services in Millcreek, PA?
The biggest employers of Bilingual Customer Services in Millcreek, PA are: