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  • Dietitian

    Health Systems Management 4.7company rating

    Lexington, NC jobs

    Registered Dietitian (RD) Health Systems Management, Inc. (HSM) is a full-service healthcare management organization providing a full range of development, management, and administrative services for dialysis facilities over the past 35 years in Georgia, South Carolina, and North Carolina. HSM has an outstanding reputation in the renal community for providing high quality patient care and encouraging physician input while maintaining efficient business operations. We are currently seeking compassionate, dedicated, and highly motivated Registered Dietitians to join our dialysis team. Responsibilities and Physical Demands: Provides nutrition education to hemodialysis patients. Completes monthly assessments and reviews labs with patients. Rounds with physicians on a weekly basis or as needed. Recommends vitamins, binders, and nutritional supplements. Works closely with interdisciplinary personnel to address nutritional and emotional needs of patients. Monitors patients' weights, adjusting diet and fluid needs. Participates in QAPI, collaboration/teamwork with other Registered Dietitians.Patient-centered/education projects needed. Education Requirements and Position Qualifications: Bachelor's degree in nutrition or Dietetics required. Master's degree in nutrition or Dietetics preferred. Active Dietitian licensure appropriate to the state of practice. Minimum of 1-year experience with clinical dietetics required (not to include internship); ESRD patients preferred.Must have flexible schedule. Willingness to work a flexible schedule and to fill in when needed.Excellent bedside manner and communication skills.Employee must successfully pass the Ishihara's Color Blind Test.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Extensive Benefits Package to Include:Medical and Prescription Coverage OptionsDentalVisionFlexible Spending AccountShort and Long-Term Disability 401K with Company MatchPaid Time Off - start accruing time on your first day with the company Employee Assistance Program for: Family Resources, Counseling, Financial, and Legal GuidanceFull time position 36 to 40 hours per week No weekends required. Once training is completed availability to work remotely one day per week And more... HSM, INC maintains a drug-free workplace in accordance with state and federal laws. Health Systems Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Compensation details: 29-42 Hourly Wage PI0f09991c9e54-37***********4
    $46k-58k yearly est. 3d ago
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  • ACTT Team Leader

    Children's Hope Alliance 3.7company rating

    Charlotte, NC jobs

    ** SIGN-ON BONUS $1,500K ** Are you looking for a workplace that values your well-being and supports your family life? Look no further! At Children's Hope Alliance, we believe in creating a supportive and inclusive environment for all our employees. Here are some of the fantastic family-friendly perks we offer: Parental Leave: We understand the importance of family time. Our generous parental leave policy ensures you can cherish those precious moments with your new addition. Military Reserve Pay: We proudly support our employees who serve in the military reserves. Bereavement Leave: In times of loss, we stand by our employees. Our bereavement leave policy provides the time you need to grieve and be with your loved ones. Work-Life Balance: We believe in a healthy work-life balance. With flexible working hours and remote work options, we help you manage your professional and personal life effectively. Birthday PTO: Celebrate your special day with a day off on us! Enjoy your birthday with family and friends, making memories that last a lifetime. Apply today and take the first step towards a fulfilling career with us! SUMMARY: The Child ACTT Team Lead is responsible, personally or through appropriate delegation, for staffing and clinical supervision of the Child Focused Assertive Community Treatment (ACT) team. The Team Leader works in conjunction with the Chief Program Officer, Program Manager, Program Director, and Psychiatric Supervisor to provide overall clinical leadership and responsibility for monitoring participant treatment, rehabilitation, and support services provided by the Child ACT Team, as well as supports the clinical supervision, education, and training of other team members. The Team Leader provides assistance to individuals to maximize their recovery, ensures consumer-directed goal setting, assists both the individual and family served to gain hope and a sense of empowerment, and provides assistance in helping the individuals served become respected and valued members of their family and community. This is a flexible hybrid position, requiring office, home and community-based work. PRINCIPAL DUTIES AND RESPONSIBILITIES: Plan, implement and manage staffing to ensure required level of service to participants. Maintains a caseload of at least 4 families; or as otherwise needed for team coverage. Team Lead will meet productivity standards for own caseload; and also hold team members supervised to their productivity standards as well. Ensure training and clinical supervision is provided within scope of practice. Collaborates with Program Manager and Leadership for internal training needs. Customer Service Skills: General friendliness, a solution-focused attitude, being responsive and flexible. Participates in open, direct, solution-focused communication with participants, families and team members. Collaborate with Program Manager to evaluate utilization and programming to meet financial requirements. Staff clinical duties could include but are not limited to intake, evaluation, assessment, supervision, side-by-side support, co-facilitation of psycho education groups, co-facilitation of Family Education and Support and case management for individuals and their families. This is done under direct clinical supervision and based on their scope of practice as identified by CHA and individual licensing entities. Facilitates team/staff meetings to encourage transparency amongst the inter-disciplinary team and provides clinical direction as appropriate. Monitors participant level of service and treatment provision by the team in accordance with Participant Achievement Agendas. Monitors the team/staff adherence to clinical documentation and service compliance standards. Participate in case conferences, team meetings and any other appropriate meetings associated with staffing, safety, and quality assurance. Assist staff to understand and cooperatively undertake actions to meet individual and family needs that are strength based and family centered. Work collaboratively with other members of inter-agency programs (MIS, utilization management, HR, finance, development, foster care, leadership and administrative staff) to meet the customer service and clinical needs of participants and families. Develops and adheres to supervision plans with direct supervisor and supervisees utilizing Leader of Others principles. Provides input and assists with implementation of electronic solutions utilized on the team (electronic health record, APP, etc.). Work schedule is primarily weekdays, with some flexibility needed for weeknights, weekends and collaboration with team for holiday coverage. On call duties as assigned required. Perform other duties as assigned. Supervision responsibilities: Clinical supervision of assigned direct reports on the Child Focused Assertive Community Treatment (ACT) team. Core Competency: Supervisors Supervisors will complete 100% of direct reports evaluations on time (within 30 days of the effective date of evaluation) and will have no old evaluations outstanding to meet expectations. Supervisors that supervise second level reports will also need to have 85% of any indirect reports completed on time to meet expectations. Measurement: Review of evaluations due during the review period and whether they were completed on time. Core Competency: Analytical Skills Therapist demonstrates an ability to review, interpret, and include client assessments in case conceptualization of treatment plan. Includes internal and external CCA's, PCPs, Medical Evaluations, and Psychological Testing. How will competency be measured? At hire review of staff member's first client admission for evidence that inclusion of collateral information is included in client assessment, progress notes, and treatment plan. Annual review of 5 client records for evidence that inclusion of collateral information is included in client assessment, progress notes, and treatment plan. Children's Hope Alliance is an Equal Opportunity Employer Requirements QUALIFICATION REQUIREMENTS: To perform this position successfully, you must perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. All employees have the following expectations: Mission: Contribute to and enhance company mission Organization: Prioritize and plan work responsibilities appropriately Professional Development: Attend and/or successfully complete all required trainings and meetings Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community Teamwork: Serve effectively as a team contributor on all assignments Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals Education and Experience Requirements Knowledge and at least 3-5 years' experience in the treatment of children with serious emotional disturbance, with a minimum of 2 years post-graduate school experience, preferably in a community-based model of treatment. Knowledge obtained through completion of a Master degree curriculum in appropriate discipline from accredited institution. Valid clinical NC license in a human service related field (i.e., Licensed Psychologist, Licensed Psychological Associate, LCSW, LPC / LCMHC, LMFT, Licensed Psychiatric Nurse Practitioner, Psychiatric Clinical Nurse Specialist, etc.) Two years post-licensure preferred. At least two year's skill and experience in staff management, leadership and clinical supervision. Skill and experience in delivery of Evidenced-Based Practices. Skill and experience in group, individual and/or family counseling as appropriate. Knowledge of state and federal rules and regulations governing confidentiality, 42CFR/HIPAA. Knowledge of local, state and federal program administration regulations. Demonstrates a high standard of professional conduct and ethical behavior that will enhance the quality of care and encourage positive interactions among staff. Valid driver's license Computer skills including but not limited to, Internet access, word processing, report writing and spreadsheet applications necessary to generate appropriate reports allocated to the position of Team Leader. Successful pre-employment drug screening with negative results required. Active CPR and First Aid certification required. Active CPI Certification required or able to attain through CHA provided training Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer. Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance. The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles. The employee must occasionally travel to different locations in the course of work. Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations. Salary Description $59,840-$71,060 per year
    $59.8k-71.1k yearly 5d ago
  • Locum Remote Radiologist Needed

    All Star Healthcare Solutions 3.8company rating

    Durham, NC jobs

    All Star Healthcare Solutions is seeking a Radiologist for remote day shift coverage, in North Carolina. Some details include: Coverage is needed 8a-5p, M-F Can offer multiple weeks each month Reads may be outpatient, inpatient and ED-based Modalities needed include MR, CT, US, plain films, etc&hellip Volume range: 115-120 studies per shift ( 15 per hour), across a range of modalities When can you start and what availability can you offer? All Star Healthcare Solutions benefits: Malpractice coverage Paid and coordinated travel services Competitive pay Full-service agency 24/7 professional and reliable service Dedicated, specialty-specific consultants Member of NALTO
    $245k-464k yearly est. 3d ago
  • Analytics QA Tester (Remote)

    Vaya Health 3.7company rating

    North Carolina jobs

    LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm (EST). Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB The Analytics QA Tester works independently, as well as with developers and business analysts, to test complex software and Business Intelligence solutions. Develop test plans, participate in peer reviews of software solutions (including code reviews), and assist end-users with user acceptance testing. Responsible for automated regression testing. Work closely with other software developers and analysts to understand what the product is meant to do, to identify issues in design and development, and to provide recommendations for improvements. Analyze and understand complex data sources in order to validate developed applications, Business Intelligence solutions, data warehouses, data visualizations, and extract, transform, and load (ETL) procedures. As a member of an agile development team this position will test new features for functionality and user experience. ESSENTIAL JOB FUNCTIONS Work with the Analytics Development Team to test applications and Business Intelligence products during the systems development life cycle (SDLC). Assist end-users in performing user acceptance testing on developed solutions. Responsible for designing and implementing test plans and test cases based on product specifications. Perform post-implementation testing of developed solutions. Document test plans, test cases, and test results. KNOWLEDGE OF JOB Integrity and decision-making skills necessary to work with and protect confidential personal health information Problem solver, with ability to debug complex processes and applications Analytical and troubleshooting skills Experience within an agile development process, creating and using automating acceptance tests, automated test framework, de-bugging tools and analyzing stack traces. Microsoft Team Foundation Server for work item tracking and source code control is preferred Experience testing web applications, including the ability to use and understand advanced features of web browsers Experience testing end-user reports, ETL packages, and data visualizations including the ability to test Microsoft T-SQL procedures Excellent verbal and written communication skills, ability to articulate ideas clearly Proven ability to meet development commitments and manage expectations Desire for constant improvement Ability to work independently and as a strong team player Ability to work in a fast-paced, deadline driven environment running multiple projects simultaneously High level of computer literacy with spreadsheets, word processing and database software and business systems (Word, Access, Excel, PowerPoint, MS Project, VISIO and other graphic software). Extensive development, architecture, and configuration skills in Microsoft SQL Server 2008, 2012, or 2014 including strong SQL development skills (preferably Microsoft T-SQL). Extensive development, architecture, and configuration skills with the Microsoft .NET framework including development of applications using C# or VB.NET. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline required and 5 years of experience testing highly complex software applications crossing multiple platforms and diverse technologies. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open until filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.
    $54k-67k yearly est. Auto-Apply 60d+ ago
  • INTERNAL AUDIT MANAGER (HYBRID)

    Compass Corporate 4.6company rating

    Charlotte, NC jobs

    Job Description A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary Compass Group is a FTSE 20 and Fortune Global 500 company. We're the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That's just one of the reasons why we're the World's leading contract catering, hospitality, and business support services provider. We operate in 40 countries at more than 50,000 client locations and serving over 5.5 billion meals a year. We operate in all major sectors and industries including education, business, healthcare, government & defense, sport & leisure, offshore and hospitality. From outstanding restaurant and dining experiences in amazing venues and stadiums to feeding thousands of students, patients, workers, and military personnel, we deliver warm welcomes, clean buildings, and safe environments. This role will be based in our Charlotte, NC office and will report directly to the Sr. Director of Global Audit Services - North America. Working closely with the North America senior leadership teams, this role will be responsible for delivering the audit plan for North America (US and Canada) and providing support and thought leadership on risks and controls. Overnight travel is anticipated to be 15-20%. Responsibilities · Plan and deliver internal audits across the North America region. · Draft high-quality internal audit reports with concise and practical recommendations. · Develop strong working relationships with management teams and stakeholders. · Develop and maintain the North America audit universe. · Support the risk assessment process and annual audit planning process. Prepare materials for the Audit Committee related to governance requirements. · Continuous improvement of the internal audit methodology. · Provide thought leadership in the areas of risk and controls. Skills and capabilities · Proactive self-starter with the ability to lead, work independently and engage with teams at all levels in the organization. · Excellent verbal and written communication skills are essential as is the ability build rapport and influence senior stakeholders. · Ability to translate and communicate technical or complex ideas in a simple and concise manner. · Demonstrated ability to think holistically about risks in the context of overall business risks. · Strong analytical skills, with strong risk awareness and understanding of processes and controls. Data analytics experience beneficial. Education and experience · Minimum 5 years of audit experience including audit leadership experience · Strong knowledge of Internal Auditing Standards, PCAOB Standards, and COSO, etc. · Recent (past 5 years) US SOX experience strongly preferred. · Holds a recognized accounting/auditing certification (e.g., CPA, CIA) · Experience in a large consumer-focused business is advantageous. Fortune 500 experience preferred. · Excellent PC Skills (Word, Excel, Access, PowerPoint, Visio, electronic audit work papers, etc.) · Experience with SAP and HFM preferred. Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1483601 Compass Corporate Julia Vogel [[req_classification]]
    $92k-153k yearly est. 3d ago
  • Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)

    Maximus 4.3company rating

    Charlotte, NC jobs

    Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00
    $112k-202k yearly est. Easy Apply 2d ago
  • Intake Counselor

    Southlight 3.6company rating

    Raleigh, NC jobs

    Clinical Outpatient Services Intake Counselor - Full Time Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope, & Authenticity! As our Intake Counselor on our Clinical Outpatient Services team, you will be responsible for conducting comprehensive clinical assessments for new and returning clients and ensuring required documentation is completed and filed correctly and timely. Comprehensive clinical assessments may be provided at the office location, via telehealth, or at community partner organizations. This position may be hybrid (work from home and in-office), and may offer flexible schedules based on organizational needs and preferences of employee. This position requires experience in clinical diagnostics and level of care assessment. Pay $26.44+ per hour, based on credentials. Schedule FT flexible schedule. Benefits Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community. Full-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays. We are excited to offer an additional benefit of Clinical Supervision Reimbursement. We will provide a monthly reimbursement of up to $200 to each full-time, associate level clinician electing this benefit for no more than 2 years, or until licensure is completed, whichever is first. Licensures eligible to receive this benefit include LCSWA, LCMHCA, LMFTA, LPA, LCASA, and CADC Job Responsibilities of a Clinical Outpatient Services Intake Counselor * Provide screening, clinical assessment, and treatment recommendations in a professional and engaging manner * For each client assigned, provide orientation to treatment that includes person centered treatment planning, crisis plans, schedule of services, confidentiality, client rights, consent for services and financial requirements. * Maintain client records, including NC-TOPPS: submit assessment within 24 hours of service according to MCO/Medicaid guidelines, obtain all required signatures, maintain chart organization, file in a timely manner * Provide documentation (comprehensive clinical assessments and person centered plans) to the billing office that satisfies reimbursement authorizations according to guidelines and deadlines established by Wake County, Medicaid and third party insurance. * Participate in clinical supervision and treatment teams as needed * Participate in urine drug screen collection as needed. Use the results as a therapeutic tool to determine the client's level of care and need for treatment. * Demonstrates a willingness to provide clinical coverage, including coverage for the First Responder Crisis phone rotation. * Participate as needed, in the supervision of interns and other tasks as assigned. Qualifications of a Clinical Outpatient Services Intake Counselor Education and Experience * Master's degree in Social Work or related counseling field * Experience completing comprehensive clinical assessments * Minimum 1 year clinical experience, community behavioral health preferred Licensure/Certifications * Licensed (fully or provisionally) to practice clinically (LCSW, LCAS, LCMHC) - full LCSW preferred! Knowledge, Skills, and Abilities * 12 Core Functions * Familiarity with the DSM-V for diagnostic and treatment purposes. * Familiarity with levels of care and treatment recommendations * Working knowledge of systems theory and/or other counseling theories and substance abuse treatment. * Solid understanding of the symptoms and nature of substance use and mental health conditions * Excellent interpersonal and communication skills with a wide variety of constituents from diverse backgrounds. * Excellent organizational skills and attention to detail * Excellent written communication skills * Microsoft Office Suite * Knowledgeable of service definitions * Knowledgeable of Electronic Medical Records About SouthLight Healthcare Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package. Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.
    $26.4 hourly 45d ago
  • Technical Account Manager

    Cardinal Health 4.4company rating

    Raleigh, NC jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Job Description** As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used. **Position Summary** Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. **Role contribution and responsibilities:** + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs + Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. + Monitors performance and recommends scope, schedule, cost or resource adjustments + Connects short-term demands to long-term implications, in alignment with the supporting business case. + Prioritizes multiple tasks while meeting deadlines + Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. + Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. + Connects project objectives to broader organizational goals. + Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. + Negotiates with stakeholders to obtain the resources necessary for successful project execution. + Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making. + High level of client contact in an Account Management portfolio approach. **What is expected of you and others at this level** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues + Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships **Accountabilities in this role** + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services + Acts as single technical liaison for the client + Daily interactions with client to assess and advise client needs and requests + Analyze client program, needs and propose solutions and options that provide value to client + Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements. + Manage client deliverables, timelines, and artifacts + Monitor team backlog and prioritize activities to deliver on time, on budget, on scope + Anticipate client needs and proactively make program recommendations to enhance service value + Perform necessary project administration, project status, and risk, issue management _Qualifications_ + Master's Degree preferred + 3-5 years' experience of client relationship management experience at the account management level preferred + Prior experience working in a Specialty Pharmaceutical HUB environment, preferred + 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred + Proficiency in Microsoft Office products preferred + Strong oral and written communication skills, with executive facing presentation experience + Strong project management skills + Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Travel requirement up to 10% TRAINING AND WORK SCHEDULES: + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 9d ago
  • Physician Assistant / Cardiology / North Carolina / Locum Tenens / Hospital Medicine Hybrid APP - Lake Norman

    Atrium Health 4.7company rating

    Cornelius, NC jobs

    Department: 04170 GCMG Hospitalist Group: Lake Norman - Hospitalists Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Varies If it's possible, you will find it at Atrium Health?the leading community-focused academic healthcare system serving North Carolina, South Carolina, and Georgia. We invite Advanced Practice Providersto discover all that we can do when we bring healing hearts, inquisitive minds and progressive visionaries together in our Carolinas Hospital Groupteam at Atrium Health. Position Highlights: 100% inpatient adult medicine. Join our current team of 6 Physicians. Hospital based practice with team-based panel of physicians and ACP providers 7 days on and 7 days off, or unless otherwise specified by the specific site Call is not required Procedures not expected Designated clinical support staff including RNs and staff administrative assistants Teaching opportunities with ACP students and ACP fellows Eligible year-end bonus based on yearly physician/ACP team goals Centralized professional support from the Center for Advanced Practice $2500 of CME allowance Candidate Qualifications: Graduation from an accredited NP or PA program. Current license to practice as a NP or PA in North Carolina. Current prescriptive privileges and DEA license required. BLS for healthcare provider from AHA required. Nurse practitioners are required to have a master's degree or doctorate in nursing practice. Certification as an Adult Acute care NPfrom a nationally recognized certifying body required. Physician Assistants with master's degree and certification from the National Commission on Certification of Physician Assistants preferred. 2+ years of experience preferred. Demonstrates appropriate critical thinking and interpersonal skills when working in a fast paced, complex hospital environment. NC or SC Licensure, depending on practice locations Nurse Practitioner Candidates: Master's Degree or Doctor of Nursing Practice required. Acute care certification required. License to practice as a Registered Nurse required. Certification in the area of practice from a nationally recognized certifying body required. ACNP, AGACNP, AGNP, PNP, or PNP-AC board certification preferred based population served. Physician Assistant Candidates: Graduate from an accredited Physician Assistant program required. Master's Degree preferred. Certification from the National Commission on Certification of Physician Assistants preferred. When you join Atrium Health, you will be welcomed into an inclusive culture that celebrates and respects the contributions a diverse team can make together. Practice where your voice is valued, your passion for advancing medicine is rewarded, and you get the resources and support you need to thrive personally and professionally. In our nationally-renowned integrated health system, you can work alongside the most advanced minds in medicine to improve medicine, elevate hope and advance healing?for all. Pay Range $50.05 - $75.10 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more ? so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation?s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Hospital Medicine Hybrid APP - Lake Norman
    $50.1-75.1 hourly 23h ago
  • PartnersACCESS Call Center Representative (Remote)-NC

    Partners Behavioral Health Management 4.3company rating

    Elkin, NC jobs

    Competitive Compensation & Benefits Package! eligible for - Annual incentive bonus plan Medical, dental, and vision insurance with low deductible/low cost health plan Generous vacation and sick time accrual 12 paid holidays State Retirement (pension plan) 401(k) Plan with employer match Company paid life and disability insurance Wellness Programs Public Service Loan Forgiveness Qualifying Employer See attachment for additional details. Office Location: Remote option; Available for any of Partners' NC locations Closing Date: Open Until Filled Primary Purpose of Position: This position provides nonclinical administrative support to the PartnersACCESS call center. The Call Center Representative primary responsibility is to answer inbound calls and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance, answering questions, handling and/or resolving complaints. Must maintain a high level of professionalism, patience and empathy working with callers who may be frustrated and may have complex medical, behavioral health, intellectual and other developmental conditions; and must still maintain the highest level of customer satisfaction by seeking first call resolution. Must live in North Carolina and preferably in Partners counties. Role and Responsibilities: Ability to learn complex information about two Medicaid health plans and their benefits. Work in a call center environment and interact with callers who are generally members and providers, to deliver information, answer frequently asked questions, and address complaints. Route calls to the appropriate resource. Including appropriately identifying and elevating those more complex or crisis calls. Understand Health/Mental Health (MH)/Substance Use (SU)/Traumatic Brain Injury (TBI)/Intellectual/Developmental Disability (I/DD) treatment needs, benefit information and referral of members calling to determine if they may potentially qualify for services. Review call notes, enrollments, registrations, or other identified documents for completeness and/or accuracy. Collect and enter demographic data into the electronic record, completion of appropriate forms, explanation of services, benefits and resources, verifies Medicaid and dispatch. Provide follow up calls. This position demands a high level of accuracy and confidentiality. Information must be handled according to NC standards and rules, state and federal laws and LME/MCO and NCQA standards, procedures, policies and protocol. Trained on the requirements, policies and procedures of the BH I/DD Tailored Plan operating in North Carolina and can respond to all areas within the Member Handbook and Provider Manual, including resolving claims payment inquires in one touch. Automation: Screenings are completed using standard and specialized computer programs. Inputs accurate information into the system and unlocks electronic service records with appropriate consents, enters all necessary data elements into data systems. Cooperative Efforts: Must be a team player and have a positive attitude. Establish and maintain effective working relationships within the unit, agency, and service system Consistently demonstrate professionalism, tact and diplomacy in handling volatile callers and/or working with contract providers and other external parties. Participate in Unit Staff meeting, Agency Staff meetings, (All staff meetings) and assigned committees. Interacts by phone with providers to provide information in response to inquiries, concerns, and questions. Interact with providers to provide information in response to inquiries about services and other resources. BH I/DD Tailored Plan eligibility and services. Knowledge, Skills and Abilities: Knowledge/Ability to Learn: Health, mental health, substance use, traumatic brain injury and intellectual/developmental disability service delivery and NC Medicaid Managed Care system as well as the resources available in the community. Call center functions, member population, potential for crisis issues, confidentiality laws and program protocols/policies. High level computer skills. Ability communicate effectively orally and in writing, have good keyboarding skills and be able to multi-task. Ability to provide technical assistance to both members and Providers. Ability to maintain confidentiality when screening and referring calls. Education/Experience Required: High School diploma and at least (1) year of healthcare and/or MH/SU/IDD/TBI experience. Education/Experience Preferred: Associate degree or higher and one (1) year of healthcare or MH/SU/IDD/TBI experience, or Associates Degree in Nursing (ADNs) and at least one (1) year of healthcare and/or MH/SU/IDD/TBI experience. Bilingual preferred (for one of the positions). Licensure/Certification Requirements: N/A
    $23k-27k yearly est. Auto-Apply 60d+ ago
  • State Director of North Carolina

    Thompson Child & Family Focus 3.5company rating

    North Carolina jobs

    Requirements Minimum Qualifications/Requirements: Valid Driver's License required. Bachelor's degree in human services, mental health or related area. Master's degree preferred. A minimum of 7 years' leadership experience in the field of human services or mental health A minimum of 10 years' experience working in the field of human services or mental health Experience in multi-site leadership preferred Strong relationship building and networking skills Displays the capacity/coachability for future growth and development as a leader Ability to travel as needed This role is Fully Remote to Residents of North Carolina only. You're the right fit for the State Director of North Carolina if… You have a passion for growing and developing leaders. You enjoy knowing you're making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don't delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify. #TCFFSD Salary Description $90k-$100k annually
    $90k-100k yearly 5d ago
  • Billing and Insurance Specialist

    Appalachian Mountain Community Health Centers 3.8company rating

    Asheville, NC jobs

    Job DescriptionDescription: Billing and Insurance Specialist will provide essential support to our out-sourced billing provider, ensuring claims for medical and dental patient services are filed accurately and timely, resolving claims and coding-related issues, and ensuring patient accounts are accurate. The Specialist will work collaboratively with other members of the organization to maximize accuracy, efficiency and promptness of the claim life-cycle. Minimum of 1 year remote work experience, with a strong work ethic. Accounts Receivable and claims follow up experience required. Must live within driving distance to our Asheville, NC office. Background check and Drug screen required. AMH offers the following benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance EOE. No recruiters or phone calls please. Requirements: EDUCATION/EXPERIENCE Billing or Coding certification preferred Experience with Medical and Dental preferred Two years of experience in billing operations of a health facility Ability to observe and document work-flows Clinical knowledge sufficient to converse with Physicians, Nurse Practitioners, and Physician Assistants Excellent communication and interpersonal skills with the ability to follow-up and develop positive relationships Strong healthcare software experience Ability to read and comprehend general instructions, correspondence, and memos Schedule: 8-hour shift Day shift Monday to Friday Ability to commute/relocate: Asheville, NC 28801: Reliably commute or planning to relocate before starting work (Required) Education: Associate (Preferred) Billing & Coding Certification (Preferred) Pay: From $19.00 per hour Benefits: Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person
    $19 hourly 12d ago
  • Contracts Specialist (Remote)

    Vaya Health 3.7company rating

    North Carolina jobs

    LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm EST. Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB Vaya Health manages Medicaid and other publicly funded health care services in a multi-county service area in North Carolina. Vaya's Contracts Team, within the Legal Department, is responsible for administration and oversight of the vendor management life cycle, including contracting. This position reports to a Contracts Manager. This position is part of a team that manages Vaya Health's provider and vendor contracts. Working closely with the Information Systems Department (ISD), Finance, and Provider Network Operations departments, the Contracts Team is responsible for managing the full cycle contracting process which includes: developing and implementing contract templates, distributing provider and vendor contracts, coordinating and tracking contract execution, ensuing data integrity, communicating with vendors and providers related to contracts, and storing and tracking executed contracts. The Contracts Specialist's work will involve management of the storage and tracking of contract documentation and data in accord with Vaya's contractual and regulatory obligations, in addition to the coordination of the signatory process required for contract finalization. Beyond the administrative requirements of the position, the position will support the supervising Contracts Manager and the Contracting and Vendor Management Director in meeting reporting requirements and must exhibit a facility with accurate data entry and management, with exacting attention to detail, as well as working with the electronic database from which the data will be reported. Most work will be driven by collaboration with work done by the Legal Team and Contract Managers, as well as the Contracting and Vendor Management Director, and the ability to work with a team is critical to the position's responsibilities. ESSENTIAL JOB FUNCTIONS Contracts and Vendor Management Life Cycle Support: Co-manage with other Contracts Specialists the Contracts Team email inbox. Support the Contracts Team in coordinating user set-up and providing to Vaya employees and vendors technical assistance and training, as necessary, for the CLM platform. Enter contract set-up details within the Vaya CLM platform and review and administratively approve contract requests within the CLM platform's contracts workflow. Assist Contracts Managers with training and helping internal business units enter accurate contract requests. Using established templates, prepare agreements and amendments as requested and for review by the supervising Contracts Manager, Contracting and Vendor Management Director, or Sr. Associate General Counsel. Assist in tracking the contract approval and execution process, as well data collected to support the management of vendor relationships throughout the life of each Vendor contract. Send contracts for execution through the CLM platform or DocuSign. Distribute and track Vaya provider and vendor contracts. Organize, store, and archive all Vaya contracts in paper format and/ or within the electronic contracts lifecycle management platform (“CLM platform”) and SharePoint, with corresponding management of the data maintained in those repositories. Gain advance knowledge of how to use Vaya systems, including the CLM platform. Assist with input and the ongoing maintenance of the integrity of provider and vendor data in Vaya's contract lifecycle platform and any other system in which such data is maintained. Maintain and update contracts tracker and spreadsheets. Coordinate and schedule meetings with vendors and providers for the Contracts Team, as needed. At the direction of the supervising Contracts Manager, the Contracting and Vendor Management Director, or Sr. Associate General Counsel, perform timely audits of data in the CLM platform and follow up with Contracts Team and Legal Team staff to ensure timely and accurate entry and updating of data. Assist Contracting and Vendor Management Directors with managing and updating active Legal-approved templates within the CLM platform and in SharePoint. Prepare forms, PowerPoints, and other documentation needed for the presentation of contracts training and presentations, at the direction of the Contracting and Vendor Management Director or Contracts Manager. Assist the Contracting and Vendor Management Director in preparing for presentation reports to Vaya's Leadership, Board of Directors, NCDHHS, and Vaya delegated subcontractor governance and oversight committees. Assist in processing vendor registration forms within the CLM's vendor management relationship application. With direction from the Contracting and Vendor Management Director or supervising Contracts Manager, compile, enter, and manage data collection and aggregation for reporting regarding contract status, content, and other data maintained within the Contracts Team's systems. Assist the Contracting and Vendor Management Director and supervising Contracts Manager with the onboarding, training, contracting, monitoring, and/or assessment of designated vendors within the CLM. Update and maintain key performance indicators, service level agreements, and other contractual requirements in the CLM, including in the vendor management relationship application. Monitor timeliness of documentation, submission and completion of reports, and other inputs by internal and external stakeholders in the CLM. Liaise with designated internal points of contact and/or vendor to input data and monitor data elements into the CLM or vendor relationship management application. As directed by the Contracting and Vendor Management Director, collaborate with the External Review and Delegation Oversight Teams and designated internal points of contact for the vendors to ensure appropriate monitoring of the CLM and contract occurs. Special Projects: Work on assigned projects as needed to improve contract and vendor management activities, improve data integrity, contractor communications, and other projects that impact Vaya's contracting and vendor management functions. Other Duties: Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KNOWLEDGE, SKILL & ABILITIES Experience with or ability to quickly master a client relationship management/ vendor life cycle management software portal A demonstrated knowledge of departmental programs and practices/processes, with the ability to apply knowledge to resolve problems/inquiries in order to process information and complete assigned tasks. Strong team player who understands the role of the position, respects boundaries, welcomes collaboration, respectful of others, and demonstrates the ability to work harmoniously with a diverse workforce. Exceptional interpersonal and communication skills, and the ability to make prompt decisions based upon relevant facts and established processes. Problem solving and conflict resolution skills as required to balance the needs of both internal and external stakeholders. Detail oriented, with ability to independently organize multiple tasks and priorities, and to effectively manage workload under pressure of deadlines. Ability to manage large amounts of simple and complex data. Experience with data analysis preferred but not required. Solution-focused and committed to self-accountability. Critical thinking skills and the highest level of professional judgment will be needed for all aspects of the job, but particularly in relation to the vendor relationship management and oversight responsibilities associated with the position. Excellent time management skills, including the ability to manage competing priorities and to complete tasks in a timely and accurate manner. Highly productive and motivated individual who takes pride in a job well done. Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.), SharePoint and DocuSign is required. Ability to learn and establish proficiency with an electronic contract lifecycle system that includes communications, tracking, and reporting functionality. Familiarity with DocuSign, SharePoint, and Icertis vendor management software a plus Willingness to travel as needed. Thorough knowledge of how to use standard office equipment, including printers, scanners, and fax machines. QUALIFICATIONS & EDUCATION REQUIREMENTS Bachelor's degree required preferably in business administration or related field. Three (3) years of experience in procurement, contracting, business operations. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists, and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.
    $38k-48k yearly est. Auto-Apply 60d+ ago
  • Associate Director , Client Delivery - Clinical Research - Central Labs Services

    Labcorp 4.5company rating

    Burlington, NC jobs

    At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. Central Laboratory Services is part of a global contract research organization within Labcorp. We offer the world's largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines. LabCorp is seeking an **Associate Director, Global Client Delivery,** to join our **Central Labs Services** team. In this position, you will be accountable to create, implement and advance the Study Management function's vision and strategy in alignment with the Global Project Management (PM) strategy. This position is directly responsible for the day-to-day management and supervision of the study management team to ensure the successful implementation of the global project management strategy, structure, process, and metrics to deliver outstanding customer satisfaction. The Associate Director will ensure integrated services with other global parts of Global Project Management, across departments and business units, focusing on innovative solutions to meet the needs of the pharmaceutical and biotech industries. The three primary areas of focus are: + People: Provide an environment where people can build their careers and thrive + Process: Contribute to an ongoing and sustainable improvement in cost, quality and service delivery for the Portfolio Manager, GSM and SDL functions. + Client: Deliver market-leading quality in an environment of increased regulatory scrutiny through a systematic quality program with focus on continuous improvement. **This is a remote opportunity and can be located anywhere in the US. Indianapolis metro area preferred.** **Responsibilities:** + Manage and supervise the day-to-day operations of the project management team including but not limited to: + Ensure the development of a competent workforce to meet growth plans within budget. + Ensure the seamless integration of project management services and influence pan-Labcorp Drug Development as necessary. + Accountable for the activities and outcomes of the project management team(s), taking corrective action where appropriate. + Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels. + Ensure consistent implementation, use, and review of SOPs. + Establish and monitor performance objectives for direct reports and take corrective action where appropriate. + Complete thorough, timely and well-documented performance evaluations and interim progress reviews. + Lead the study management team tasks related to planning, budgeting, and cross project management team issues. + Participate in the Project and Alliance Leadership team to establish strategy and business plans. + Engage in mentoring and developing staff and participate in Talent Assessment and Succession Planning processes. + Champion the PM Excellence strategy to continue to grow and enhance the PM competencies across the organization. Engage and partner with other PM pan-Labcorp Drug Development to share best practices and develop appropriate partnerships. + Drive a culture of continuous improvement, quality, and productivity. + Identify business growth opportunities and project management service enhancements. Monitor, track, and manage progress to the PM strategy. Share learning and best practices as appropriate. + Ensure all service failures and opportunities (CCLS and pan-Labcorp Drug Development) are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur. Share learning and best practices as appropriate. + Accountable for the effective management of the study management team budget as appropriate. + Effectively partner and influence across CLS Leadership, Alliance Leaders, Business Development Directors, and Executive Sponsors to meet the growing and evolving client needs. **Minimum Experience Required:** + Minimum 5 years of people leadership experience + Experience managing a team of up to 20 plus is preferred + Excellent written, verbal, and interpersonal skills + Demonstrated high degree of initiative and ability to work collaboratively + Proven ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment + Knowledge of regulatory requirements in clinical or laboratory settings + Strong negotiation skills to facilitate, guide, and influence a unified approach within a global, cross-functional environment + Proven strength in planning, problem solving, and organization + Consistent track record of driving continuous improvement and achieving results through leadership + Demonstrated ability to interact with, influence and inspire staff at all levels of the organization + Inclusive and engaging presentation and communication skills + Demonstrated leadership development capabilities **Minimum Education/Qualifications/Certifications and Licenses Required:** + 4-year degree + Clinical trial or central laboratory experience in a people leadership role + Regulatory experience (GXP) **Preferred Education:** + MBA or master's degree **Application Window:** closes at the end of the day 1/30/2026 **Pay Range:** 130-160K per annum All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** . **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
    $77k-101k yearly est. 6d ago
  • Infrastructure Engineer (Remote NC)

    Vaya Health 3.7company rating

    North Carolina jobs

    LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm EST. Incumbent needs to be close to the Asheville, North Carolina area and must have the ability to travel to the Asheville office if needed . GENERAL STATEMENT OF JOB The Infrastructure Engineer will be responsible for provisioning, installation, configuration, operation and maintenance of systems/networking/security hardware and software for the organization. Responsible for cloud computing including planning, management, designing, maintenance, and support. Responsible for planning, designing, and implementing core network infrastructure. Position will champion innovation within the organization; ensure that cloud, infrastructure and on-premises environment, and related procedures adhere to organizational policies. Position will work closely with business partners and vendors. This position will report to the Infrastructure Operations Manager. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health. ESSENTIAL JOB FUNCTIONS Customer Service: Provide customer service support and consulting for Microsoft Exchange, Azure Cloud, and Core Network infrastructure Ensure documentation is always up to date and champion change management. Handle Tier - 3 escalated Service Desk tickets within the appropriate Service Level Agreement. Coordinate & execute after-hours maintenance activities. Participate in 24x7 on-call rotation All other tasks as assigned by Infrastructure Operations Manager or other MIS leadership. Operational Processes: Configuring firewalls, routing and switching to maximize network efficiency and security Set up hybrid connectivity for on-site and Azure environments Work closely with infrastructure engineers in ensuring operational readiness for launching secure and scalable workloads into public and hybrid cloud environments Design and perform network and security audits and other recovery processes following the company's disaster recovery and business continuity strategies Designing and implementing new network solutions and/or improving the efficiency of current networks Work closely with DevOps and cloud infrastructure architects and engineers to design, implement and manage secure, scalable and reliable cloud infrastructure environments Develop and implement strategies for improving or further leveraging networks such as LAN, WLAN, WAN, and SD-WAN. Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP Maximizing network performance through ongoing monitoring and troubleshooting Procuring network equipment and managing subcontractors involved with network installation Providing engineering services to meet business strategic needs based on holistic understanding of Data Center Operations (Operations, IT systems, SAN, NAS, Network, Windows/*nix Systems Administration, Command Center and DR practices). Implement infrastructure best practices for customers in areas such as CI, CD, performance, scalability, security, and availability Projects: Effectively manage time and priorities. Deliver projects on schedule and communicate issues with teammates and MIS leadership proactively. Provide recommendations and designs, coordinate planning across multiple teams, and execute well-planned improvements. KNOWLEDGE, SKILLS, & ABILITIES Ability to install, configure, and maintain server hardware, operating systems, and software is required. In depth knowledge of Linux, Scripting language expertise (PowerShell). In depth knowledge of the IaaS platforms (MS Azure) and SaaS platforms (Office 365). Standardize site surveying, positioning, and configuration for WLAN upgrades for coverage in office areas, large-scale manufacturing warehouses, and outdoor layouts Integrate new company acquisitions and mergers including circuit cutovers, equipment upgrades, and detailed walkthroughs with onsite technical personnel Provide high-level roadmap and best practice recommendations to optimize both the cloud and core network infrastructure. Involved in building security model, VPC, for databases on Cloud platform. Coordinate integrated network operation efforts, IT planning, security, and other technical areas at assigned data centers Apply critical thinking to quickly identify problems and implement solutions with minimal downtime. Utilize software and hardware diagnostic tools to identify, diagnose, and repair complex problems affecting system availability and performance. Using logic and wholistic analysis identify the strengths and weaknesses of different approaches. Be able to qualify decisions with solid reasoning and justification. Ability to multitask and perform a multitude of administrative and engineering tasks at one time unsupervised. Effectively collaborate in a team environment or work independently as needed. Provide mentorship to others and perform knowledge transfer as required. Maintain awareness of advances in information technology and developments in cyber security realms. Ability to communicate effectively both orally and in writing. Strong work ethic is required. EDUCATION & EXPERIENCE REQUIREMENTS High School Diploma or GED required. Associate Degree or higher in Computer Science or related field preferred. Must have 5 years of experience in some combination of Azure Cloud System/Server Engineering or Network Infrastructure. Licensure/Certification Preferred: Azure Administrator Associate or Vendor Specific Network Certification (CCNP, Fortinet, Aruba) Azure Fundamentals or Comptia Network+ PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENTS: Incumbent needs to be close to the Asheville, North Carolina area and must have the ability to travel to the Asheville office if needed . SALARY: Depending on qualifications and experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open until filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.
    $65k-82k yearly est. Auto-Apply 60d+ ago
  • Member Care Coordinator

    Community Care of North Carolina Inc. 4.0company rating

    Raleigh, NC jobs

    The Member Care Coordinator position is a non-clinician role that works in collaboration with the Care Management staff and/or quality improvement staff to support the multi-disciplinary team approach of patient care by meeting key performance indicators (closing care gaps, reducing hospitalizations, readmissions, ED utilization, and PMPM costs) and other organizational mandates as designated. The Member Care Coordinator may work remotely within regions to cover the needs across the state and/or may work on site at CCPN practices. Member Care Coordinators may directly assist members in improving their ability to improve their health outcomes. They also help design and implement systems to ensure the smooth operation of office functions and to support the Care Team. Member Care Coordinators may also work directly with assigned practices to assist them in addressing care gap closure under the direction of Provider Relations Representatives. This is primarily a remote position. Occasional in-person training and travel may be required. Essential Functions Receive and document all referrals from various sources into the Care Management documentation platform Verify eligibility and demographic information May complete Health Risk Screenings as needed Assist with mailing of educational materials, consent forms or other documents to the member as necessary Assist with referrals on behalf of the Care Management team Provide information for access and coordination of resources Assist member with care coordination and health care system navigation Provide culturally appropriate health education and information Provide general education and social support Advocate for members Identify care gaps and perform outreach to members in attempt to close gaps as requested Assist practice to submit supplemental data to health plans to provide documentation of gap closure as requested; assist with scheduling medical appointments and transportation as needed Assist to address with Social Determinants of Health as needed Access multiple EHR's to obtain and upload into the care management platform Access to Hospital/Data or Electronic Medical Record system will be required, as necessary Notify supervisor promptly of any issues with carrying out any duties assigned Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded Abide by department guidelines, company policies, and HIPAA regulations Perform other duties that assist in keeping the operations organized and functional Attend Departmental and corporate meetings, local and regional training, or other events as required Understand and uphold CCNC goals, objectives, and standards Travel using a personal vehicle will be required within the region and/or the State Qualifications High school diploma or GED required; or Licensed Practical Nurse 2-4 years minimum experience in a health care setting required 2- or 4-year degree in health-related field preferred Bilingual preferred Maintain a valid driver's license with current auto liability insurance Knowledge, Skills, and Abilities Knowledge of and experience working in patient or clinical data systems Computer skills required including various office software and the internet; experience with MS Office software preferred Knowledge of state and federal benefits system Excellent communication skills - oral and written Proficient Motivational Interviewing skills Organizational and time management skills Sensitivity to diversity of cultures, language barriers, health literacy and educational levels Knowledge of medical terminology Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives Able to shift strategy or approach in response to the demands of a situation Working Conditions The job environment is primarily an office or home environment. Multiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office and household conditions, as well as communicable disease could occur Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time Must be able to utilize office equipment, computer, keyboard and phone with or without assistive devices Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds Travel will be required within the region and/or the State
    $29k-41k yearly est. Auto-Apply 40d ago
  • System of Care Director (Remote NC)

    Vaya Health 3.7company rating

    North Carolina jobs

    LOCATION: Remote - this is a home based, virtual position. The person in this position must live in North Carolina or within 40 miles of the North Carolina border. Must be willing to travel as needed . GENERAL STATEMENT OF JOB The System of Care (SOC) Director directs SOC initiatives and programming at Vaya Health. This position is responsible for the operational performance of the SOC team. The SOC Director serves as the primary liaison between the SOC team and Clinical Strategies leadership and is a thought leader in Vaya Health, responsible for coordinating planning, implementation, evaluation, and reporting requirements related to SOC. The SOC Director works with families, youth and system leaders on state, regional, and local community levels to facilitate SOC implementation and sustainability, working across and within the state system and the Vaya region. This position develops and monitors necessary contractual relationships providing strategic planning, cultural competencies, consultations, and technical assistance supports. ESSENTIAL JOB FUNCTIONS Supervision Responsible for hiring, supervision, and regular performance reviews of the SOC Managers Responsible for hiring, supervision, and regular performance reviews of Substance Abuse Mental Health Services Administration (SAMHSA) Grant Program Director(s) and other staff, as applicable Lead Community and Statewide SOC Implementation and Sustainability Develops and maintains collaborative relationships with other internal and external leaders, payor partners, and teams, participating in cross-functional clinical and non-clinical meetings between staff, providers, and other SOC stakeholders across all markets Leads SOC implementation with SOC stakeholder leadership, including Department of Social Services; Department of Juvenile Justice/Juvenile Justice and Behavioral Health Partnership; school districts/regional School-based Mental Health Initiative implementation groups; and other relevant child and family serving entities Leads application and project implementation processes for SOC-related grant opportunities In collaboration with the SOC Managers, ensures regular communication with State SOC team, compliance with SOC-related DHHS expectations, and strong working relationships between State and local SOC collaboratives SOC Team Leadership Develops policies, procedures, training, and other SOC team job aids as needed Develops performance improvement plans or other quality monitoring tools to support performance expectations for SOC team Promotes a positive work environment, setting an atmosphere of open communication and feedback Functions as a subject matter expert; understands and maintains knowledge of SOC expansion initiatives and opportunities and external system and agency relationships Compliance Ensures SOC-related programming, data collection, and reporting aligns with relevant contract requirements Supports preparation for internal and external audits or reviews as needed KNOWLEDGE, SKILLS, & ABILITIES This position requires a high degree of autonomy, professional relationships and clinical skills. Thorough knowledge of the following: System of Care principles, practices, and application Data collection, analysis, and evaluation strategies to monitor the effectiveness of systems change initiatives Vaya Health policies, procedures, and internal departments'/teams' structure, roles, and practices NCDHHS Division of Child and Family Well-being SOC expectations, requirements, and strategic plan goals State/local governmental, regional/local healthcare systems, private organizations and resource brokers in the community Vaya Health contracts with NC Division Mental Health/Developmental Disabilities/Substance Abuse Services and other contracts for which Vaya Health is responsible Vaya Health organizational purpose/role per federal and state statute, strategic plan, leadership and departmental roles, relationships and scope Federal and state confidentiality requirements Member and staff health & safety requirements Corporate compliance requirements Additional requirements include but are not limited to: Clear, concise and appropriate verbal, written and electronic communication Ability to present in large group settings Ability to adapt to rapid changes Effectively implement new initiatives Computer literacy and familiarity with standard office computer software as well as Vaya Health's Administrative Health Record, Care Management Platform, Excel, Visio, Project Management Software or other required portals or databases EDUCATION & EXPERIENCE REQUIREMENTS Master's degree in a Human Services field required. A minimum of three (3) years of Manager level experience A minimum of one (1) year experience in Medicaid Managed Care PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.
    $80k-109k yearly est. Auto-Apply 60d+ ago
  • Hybrid APP- Sanger Heart & Vascular Institute- Shelby, NC

    Atrium Health 4.7company rating

    Shelby, NC jobs

    Back to Search Results Hybrid APP- Sanger Heart & Vascular Institute- Shelby, NC Shelby, NC, United States Shift: Various Job Type: Regular Share: mail
    $53k-110k yearly est. Auto-Apply 60d+ ago
  • Member & Recipient Services Clinician (Sun-Wed, Remote NC)

    Vaya Health 3.7company rating

    North Carolina jobs

    LOCATION: Remote - this is a home based, virtual position. This person must reside in North Carolina or within 40 miles of the NC border. Work Schedule: Sunday - Wednesday from 10am-9pm. Due to the nature of the Call Center and the Behavioral Health Crisis line, the job may require some holiday work throughout the year. GENERAL STATEMENT OF JOB This position is within the Member and Recipient Services Department at Vaya Health. The Member and Recipient Services Clinician is responsible for providing an array of functions to assist consumers in receiving clinically appropriate assessments and services. Telephone calls come to the unit via a 1-800 number from members, recipients, families, agencies, organizations, professionals and others within Vaya's catchment area. The Behavioral Health Crisis service line operates 24 hours per day, seven days per week, 365 days per year and the employee is subject to working holidays and holiday rotation as deemed necessary by the business. The primary purpose of the position is to provide telephone screening and triage for callers and families who are seeking mental health, substance abuse, or developmental disability services. The unit assesses the nature of the caller's situation, determines the urgency of the caller's need, and makes a referral to the most appropriate service available based on the caller's location and insurance plan. Duties include linking callers to needed services within clinically appropriate time frames, including telephonic clinical triage and referral which includes a determination of need for urgent or emergent services. In addition to providing clinical support the position will also directly handle any telephonic requests for services at times of heavy call volume. The employee works productively and efficiently with a wide variety of consumers, families, agencies, professionals, law enforcement and others in the community. Callers may be in distress or in emergency or crisis situations requiring speedy assessment and intervention. Some callers are at risk to harm themselves or others and this risk must be accurately assessed. The high volume of calls requires the employee to balance the need to do a careful and accurate telephone assessment of the consumer's need and situation, with the need to be efficient in the use of time to complete the screening and triage interaction. The employee develops and maintains the knowledge and skills necessary to accurately assess and refer consumers from all disability areas, and also maintains a good working knowledge of resources available throughout Vaya's entire catchment area. Note: This position requires access to and use of confidential healthcare information or protected health information (PHI) as described in laws addressing patient confidentiality, including, but not limited to, the federal HIPAA law, the Confidentiality of Alcohol and Substance Abuse Patient Records law, 42 CFR Part 2, and various state laws. As such, the individual filling this position shall be required to be trained regarding such laws and shall be required to observe those laws in his/her capacity as an employee of Vaya Health. The individual filling this position shall also sign a confidentiality statement as an employee of Vaya Health. ESSENTIAL JOB FUNCTIONS Handle telephonic requests for services, respond to member and recipient calls, and provide requested information: Member and Recipient Svcs Clinician perform clinical screening, triage and referral to callers needing services, answer and provide disposition to service request calls at times of heavy call volume, and handle crisis calls in the Member and Recipient Services Call Center. Member and Recipient Svcs Clinicians triage calls for urgency and facilitate access to crisis services when risk indicators are present. Where safety is at risk, the employee initiates immediate intervention via law enforcement or emergency medical assistance. Member and Recipient Svcs Clinicians will provide information and educate callers about the involuntary commitment process, as appropriate based on assessment of risk. The employee provides brief crisis interventions and/or support when indicated to facilitate the assessment process, encourages compliance, addresses safety issues, etc. Clinical functions are performed by the Member and Recipient Services Clinicians. Member & Recipient Svcs Clinician will inquire about the caller's needs, determine clinical urgency, review and confirm member and recipient eligibility, collect necessary demographic information, offer choice of available providers based upon the consumers request and service needs, and schedule appointments within established access time standards. The Member & Recipient Svcs Clinician will inform a Member Services Manager and/or appropriate Network Development staff of gaps and needs associated with trends that are detected within the services system for timely analysis and resolution. For information calls, this position will provide information about Vaya, the Vaya provider network, community resources, and about Medicaid services in the State of NC. Member & Recipient Svcs Clinician shall receive extensive training on customer services skills such as the use of appropriate tone, cadence, inflection, and choice of recovery oriented and/or person-centered wording. All Member and Recipient Services Representatives must adhere to NCMT Call Grading Rubric provided by NCDHHS. This position requires a high degree of communication skills and professionalism with various parties- members, recipients, providers, vendors, community organizations, legal guardians, and more. The Member and Recipient Svcs Clinician will complete warm transfers and linkages to a variety of different parties to assist the caller with correct linkage. Documentation in the electronic information system: The Member & Recipient Svcs Clinician completes call notes, forms, reports and other documentation as required. The Member and Recipient Services Clinician will complete required documentation at the time of call. This position requires a high degree of technical skills with utilization of multiple systems/logins throughout a phone call. Specialized projects and reviews: The Member & Recipient Svcs Clinician will assist in specialized Member Services Departmental projects as requested by the Member and Recipient Services Managers or Directors, and/or the Vice President of Member and Recipient Services. Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES A high level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance. This will require exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based upon relevant facts. Problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external customers. Mastery of utilization review principles to resume continuity of care and clinical evaluations as needed for appropriate provision of intensive, crisis services and other levels of care to ensure linkage to correct services; Knowledge of documentation and clinical protocols for utilization purposes. Knowledge of linage, authorization and level of care determinations, assisting providers with creative problem solving to suggest alternative approaches to care. Clinical knowledge of managed systems of mental health and substance abuse. Knowledge of managed behavioral care practices. Ability to collaborate with providers and other agencies. Clinical knowledge of mental health and substance abuse treatment as a basis for clinical triage and referral decisions Comprehensive knowledge of resources and the ability to use a personal workstation. Knowledge of databases and data entry is essential. A degree alone does not prepare an applicant for this position. Experience providing mental health, substance abuse, or intellectual/ developmental disabilities services are essential. This employee should have knowledge of individual and group dynamics, and will learn de-escalation of telephonic situations, and a thorough knowledge risk indicators. Considerable knowledge of governmental and private organizations and resources in the community is beneficial. Considerable knowledge of the laws, regulations, and policies that govern MCO operations is beneficial. Skill in establishing rapport with staff/consumers in discussing their issues in a sensitive, supportive and nonjudgmental way is necessary. Ability to establish and maintain effective working relationships with community members and provider agency staff is necessary. Other skills or abilities require are as follows: Knowledge of behavioral health principles, techniques, and practices, and their applications to complex treatment and service provision. Considerable knowledge of person-centered and recovery philosophies. Familiarity with mental health, developmental disability and substance abuse disorders. The ability to remain professionally responsive in an ethical and sensitive manner to individual's needs throughout the course of the work day/shift. The ability to work responsibility and effectively with others for a timely resolution of the caller's needs. The ability to interact professionally and effectively with persons who are upset and who disagree. Knowledge of the laws, regulations, and policies which govern human services and utilization management. The ability to express ideas clearly and concisely orally and in writing, and to plan and execute work effectively and efficiently. The ability to utilize complex telephone and computer systems, and to read and document information electronically. EDUCATION & EXPERIENCE REQUIREMENTS Master's degree in a Human Services field (such as Psychology, Social Work, etc.) and at least two (2) years of post-degree-progressive experience providing services in the population served OR graduation from a State accredited school of nursing and two years of experience in psychiatric nursing which provides the knowledge, skills, and abilities needed to perform the work; or an equivalent combination of education and experience. Must possess a current and valid professional license or certificate in North Carolina; or possess a current and valid license or certificate from another state or be certified by the national accrediting body appropriate to their profession. (URAC HCC 5) Experience in the public mental health field and a thorough understanding of the services available in the catchment area is highly desired due to the complexity of the work of the organization. Prior experience in a Call Center environment in Behavioral Healthcare would be valuable for this employee. A degree alone does not prepare an applicant for this position. Experience providing mental health or substance abuse services are essential. No experience can be substituted for the formal degree. Licensure/Certification Required: Must possess a current, active, unrestricted professional license or certification from North Carolina in a Human Services field (such as Psychology, Social Work, Counseling, Marriage and Family Therapy, Addictions, etc.). Acceptable licenses include Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Addictions Specialist (LCAS), Doctor of Psychology (Psy. D.), PhD. Psychologist, Licensed Marriage and Family Therapist (LMFT) or Licensed Psychological Associate (LPA). For RN candidates, the employee must have a current, active, unrestricted professional license to practice as a registered Nurse in North Carolina by the NC Board of Nursing. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. RESIDENCY REQUIREMENT: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer. WORK SCHEDULE: Sunday -Wednesday from 10am-9pm. Due to the nature of the Call Center and the Behavioral Health Crisis line, the job may require some holiday work throughout the year.
    $30k-38k yearly est. Auto-Apply 60d+ ago
  • Surgical Assistant APP (Hybrid)- SHVI- Pineville, NC

    Atrium Health 4.7company rating

    Charlotte, NC jobs

    Back to Search Results Surgical Assistant APP (Hybrid)- SHVI- Pineville, NC Charlotte, NC, United States Shift: Various Job Type: Regular Share: mail
    $42k-67k yearly est. Auto-Apply 10d ago

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