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Technical Specialist jobs at BlueVoyant

- 239 jobs
  • Associate Technical Advisor

    Bluevoyant 4.1company rating

    Technical specialist job at BlueVoyant

    Citizenship: US Citizenship Required BlueVoyant is seeking a Threat Fusion Cell Technical Advisor to support our global customers in managing their IT security. As part of a dynamic team, you will assist customers in minimizing the impact of security incidents while ensuring the continuity of critical business operations. Key Responsibilities : Assist clients in testing and tuning detection logic to reduce false positives and alert fatigue. Conduct research on exploits and vulnerabilities likely to affect BlueVoyant customer environments. Support customer escalations and provide documentation to enable our teams and customers to self-service answer TFC related inquiries. Provide technical insights and assist in the development of technical and operational processes for the TFC. Maintain awareness of the current threat landscape. Qualifications: Strong collaboration and interpersonal skills, especially in distributed team environments Excellent written and verbal communication skills; ability to explain complex topics clearly Experience with intrusion detection/prevention systems and SIEM software. Experience in scripting languages (e.g., Python, PowerShell) and familiarity with other high-level languages (e.g., C, C++, Go, Java). Experience in digital forensic analysis and blue team operations. Knowledge of pen testing and red team operations. Ability to analyze event logs and identify signs of cyber intrusions/attacks. Ability to manage high-pressure situations productively and professionally. Experience working directly with customers to understand and provide feedback on security services. Ability to work effectively with a globally distributed team. Skills in creating signatures for security tools. Experience in areas such as SIEM, Packet Analysis, SSL Decryption, Malware Detection, HIDS/NIDS, Network Monitoring Tools, Email Security, Data Loss Prevention, Anti-Virus, Network Access Control, and Encryption. Preferred Qualifications: 5+ years of experience in information technology, security engineering, or information security, with relevant experience in Security Operations, Threat Intelligence and Detection Engineering. Familiarity with at least 2 cloud environments (AWS, Azure, GPC). Relevant certifications such as Microsoft 365 Certified: Security Administrator Associate, GCFA, GCFE, or OSCP Education: Bachelor's degree in Information Security, Computer Science, or a related IT field required. Exceptional candidates with proven experience in security/network operations will also be considered. About BlueVoyant: At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability! Led by CEO, Jim Rosenthal, BlueVoyant's highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies. Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America. BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with additional insights to support fair and efficient hiring decisions. Please note that all applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate Privacy Notice available at **************************************************** All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Disclaimer: Please note that pursuant to contractual requirements and applicable law, in order for employees to perform work on some of the company's federal contracts, U.S. citizenship is required. Accordingly, an employee's ability to perform work on such contracts is contingent upon the company's verification of the employee's citizenship status. Furthermore, individuals may be subject to additional background checks and fingerprinting. BlueVoyant Candidate Privacy Notice To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - Candidate Privacy Notice
    $102k-140k yearly est. Auto-Apply 32d ago
  • IT Support Analyst (Tier 1/2- Onsite in Chicago, IL)

    Optomi 4.5company rating

    Chicago, IL jobs

    IT Support Analyst- Onsite in Chicago, IL- Contract to Hire Optomi, in partnership with an industry leader, is seeking an IT Support Analyst (Tier 1/2) to join their team. This person will work on a remote, long term contract. They will help to diagnose and troubleshoot various issues related to network, systems, servers, and databases. Responsibilities: Address technical issues beyond Tier 1 capabilities Troubleshoot various hardware, software, network, and systems issues through a ticketing system (Jira in this role) Troubleshooting and patching servers and system settings Escalate issues as necessary Setting up conference rooms with Zoom and MS Teams Utilize Active Directory for group policy and role based access control Apply today if your background includes: Experience troubleshooting various IT issues and escalating when necessary Experience utlizing Jira or a similar ticketing system Active Directory experience in a large organization- any Powershell/Python scripting is a plus Monitoring logs and dashboards using different monitoring tools Ability to work on site role in Chicago, IL (5x a week)
    $39k-76k yearly est. 2d ago
  • IT Services Technician

    Clarity Technology Group, Inc. 4.5company rating

    Schaumburg, IL jobs

    Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $55,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365 Configure and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: *******************************************************************
    $55k-65k yearly 1d ago
  • Information Technology Specialist

    Case Technologies 4.1company rating

    Little Rock, AR jobs

    We are currently looking for 6 IT Support Specialists to support a high-volume Windows 11 upgrade and migration initiative for our client in Little Rock, AR. This is a fast-moving, hands-on environment-ideal for candidates who are quick learners, can absorb instructions immediately, troubleshoot efficiently, and adapt quickly when challenges arise. Candidates must be able to hit the ground running and operate with minimal oversight. Key Responsibilities Build, configure, and deliver devices to upgrade them to Windows 11 Support the organization through blue migrations and OS upgrades. Install, configure, and troubleshoot desktops, laptops, phones, printers, peripheral devices, and software. Troubleshoot with minimal supervision-resolve unexpected issues and ensure delivered machines function as expected. Follow documented processes while also adjusting quickly to new challenges. Maintain accurate IT documentation; update and close tickets as required. Assist with various IT projects as assigned. Take thorough notes and absorb instructions Collaborate with the existing support team to provide day-to-day technical support to employees, including user assistance, system guidance, and issue resolution when needed. Ideal candidates are: Experienced enough to contribute immediately with minimal guidance. Strong problem solvers who can clearly articulate real-world troubleshooting experience. Fast learners who can grasp new processes quickly and adapt when issues arise. Comfortable in a fast-paced, high-volume environment where priorities shift rapidly. Execute and troubleshooting SCCM task sequences for OS and application deployment, including Windows imaging and software installation. Able to work 100% onsite. Organized, detail-oriented, and able to maintain productivity under pressure. Preferred Skills Experience supporting PCs in a Microsoft environment. Experience with Office 365 Knowledge of help desk/ticketing systems. Excellent communication and time-management abilities. Strong troubleshooting and multitasking skills. Ability to thrive in a fast-paced, collaborative IT environment. Minimum Qualifications 5+ year of experience supporting PCs in a Microsoft environment. Demonstrated troubleshooting and problem-solving skills. Strong communication and organizational abilities. Prior experience in a fast-paced technical support role. Strong knowledge of Windows 10/11, imaging, and OS migration processes.
    $56k-79k yearly est. 4d ago
  • IT Support Specialist

    Anaconda 4.2company rating

    Austin, TX jobs

    As an IT Support Specialist Level 2, you will be dedicated to delivering a seamless onboarding experience for new hires, focusing on initial setup, tool configurations, and early-stage issue resolution. You will support critical platforms, including Google Workspace, Okta, Slack, Zoom, Jira, Jira Service Management (JSM), Confluence, Kandji (MDM), Office 365, 1Password, and Cloudflare. Proficiency in Jira, JSM, and Confluence is required to support our ticketing and knowledge management processes effectively. This role requires adaptability to support a tech stack of over 200 tools and thrive in a hyper-growth environment. While we are a remote-first company, this position requires you to be in our Austin office at least one day a week to assist with onsite onboarding and IT needs. What You'll Do: Onboarding Support & Setup: Act as the main IT support contact for new hires, both remotely and onsite, guiding them through setup and configurations for core systems and tools. Configure accounts and access for Google Workspace, Office 365, Okta, Slack, Jira, JSM, Confluence, Kandji, and other systems, ensuring a seamless onboarding experience tailored to each new hire's role. Support for Core Systems & Extensive Tech Stack: Provide support across a tech stack of over 200 tools, including mobile device management (MDM), office productivity, identity and access management (IAM), and collaboration tools. Troubleshoot technical issues and early-stage onboarding concerns, escalating more complex issues as needed. Document common issues and solutions, creating a knowledge base to support future onboarding and user self-help. Training & Support: Conduct introductory training sessions for new hires on core tool usage, IT policies, and best practices, facilitating smooth adaptation to our high-growth, fast-paced environment. Continuous Improvement & Documentation: Collaborate on creating and updating documentation on system setup, configurations, and troubleshooting. Gather feedback from new hires to identify and implement improvements in our onboarding processes. What You Need: Education and Experience: Associate's degree in IT, Computer Science, or a related field (Bachelor's preferred). Minimum of 2 years in IT support, with experience in onboarding or end-user support for core business systems and tools. Technical Skills & Adaptability: Proficient in Google Workspace, Office 365, Okta, Slack, Zoom, Jira, JSM, Confluence, Kandji, 1Password, Cloudflare, or similar MDM, IAM, office productivity, and collaboration tools. Knowledge of Jira, JSM, and Confluence is required for effective ticketing and knowledge management. Ability to support a diverse tool stack and quickly adapt to new technologies in a hyper-growth environment. Familiarity with IT service management frameworks and concepts; certifications in ITIL, Okta, AWS, or Scrum are a plus. Soft Skills: Strong communication and interpersonal skills, with the ability to assist non-technical users effectively. Organized, detail-oriented, and proactive in identifying solutions, especially in a dynamic environment. Self-driven and adaptable, thriving in both remote and in-office settings. Why You'll Like Working Here: You'll thrive in a high-performance environment where results are recognized and rewarded Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise. You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor. You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth. The application deadline for this role is 1/30/2026; applicants will be reviewed on an ongoing basis until the role is filled. The base salary range for this role is $59,500- $77,125 for US-based team members, along with annual bonus potential, equity participation, and benefits. The IT Support Specialist must be based in Austin, TX, with a requirement to work from the Austin office at least one day per week. Our salary ranges are determined by role, level, and location. Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process. In addition to base salary, we offer a comprehensive benefits package that includes: Flexible Vacation Policy Medical, Dental, and Vision Insurance Short Term and Long Term Disability Paid Parental Leave Monthly Wellness Stipend Employee Assistance Program and Mental Health Resources An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine. Anaconda is an EEO/AA employer M/F/V/D.
    $59.5k-77.1k yearly 60d+ ago
  • Technical Support Specialist - East Coast

    Airtable 4.2company rating

    Remote

    Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.
    $73k-95.3k yearly Auto-Apply 13d ago
  • Technical Specialist 1

    Everlywell 4.1company rating

    Hoffman Estates, IL jobs

    Job DescriptionEverlywell is a digital health company pioneering the next generation of biomarker intelligence-combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights-seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone, an estimated 1 in 86 U.S. households received an Everlywell test, solidifying our spot as the #1 at-home testing brand in the country. And we're just getting started. Fueled by AI and built for scale, we're breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. The Technical Specialist I serves as an active member of the clinical lab and provides scientific support to ongoing method/assay development and validation. This includes generation of pre-protocol documentation (development/validation plans), conducting experiments, reviewing results, and providing a report on results and conclusions. The Technical Specialist I helps to develop, evaluate, and implement new tests, methodologies, or products for the laboratory under the intellectual and scientific guidance of Laboratory Director and/or Director of Laboratory Operations and/or R&D Scientist. The skills required include Occupational Specific, Technical Skills, Leadership, and Professional.The Technical Specialist 1 will do the following: Assumes responsibility for improvement of existing methods or implementation of new technology of proven validity. Maintains complete and accurate documentation of data generated and work performed. Helps in organizing new method validation data, preparation of data for publication and peer review, and participates in formal presentations within EWDx. Aids in the investigation, installation, evaluation, and purchase of: laboratory equipment, instrumentation, computer software/hardware, new reagent systems, and other specialty items. Participates in the training of laboratory staff in principles of methods and applications within the laboratory. Responsibilities also include addressing customers' concerns, and developing new tests and services according to the EWDx quality system procedures. Essenial Duties and Responsibilities: Responsible for assigned laboratory instrumentation automation improvements and maintenance with strict adherence to regulatory requirements. Investigates, recommends, and performs training on laboratory instrumentation and assays. Recommends and implements processes for improving or maintaining quality, efficiency, and workflow. Coordinates instrumentation purchases and installations. Works with IT to set up and validate interfaces for laboratory equipment. Programs, troubleshoots, repairs and calibrates laboratory equipment. Compiles all required documentation for instrument set up and validation. Writes and reviews validation documentation, training checklists, Standard Operating Procedures (SOPs) and preventive maintenance documents. Validates new tests/assays/equipment and/or improvements to existing tests, with guidance from the Laboratory Director/R&D Scientist/Manager. Coordinates the schedule of and assures performance of routine and non-routine maintenance, maintains inventory of parts, and coordinates service with outside vendors for assigned laboratory equipment. Trains other laboratory personnel in operation, programming, maintenance and troubleshooting of laboratory equipment and software as well as assays. Trains other laboratory personnel in Good Laboratory Practices (GLP) as well as regulatory and quality guidelines. Maintains complete and accurate documentation of data generated and work performed and keeps records in an organized file. Sets priorities and meets deadlines in a fast paced and changing environment. Maintains expert knowledge of assigned laboratory instrumentation and assays, including laboratory technologist duties and serves as a technical resource. Applies the principles, theory, and techniques of GLP to produce and report appropriate clinical laboratory results. Understands clinical laboratory testing and workflow/operations. Utilizes this knowledge when developing or optimizing tests/methods for the laboratory. Monitors test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained. Participates in Collection Events. Records quality investigations and corrective actions, where appropriate. Reviews quality control records for shifts and trends and investigates. Performs clinical testing as needed. Assists/leads making quality controls, solutions, calibrators as needed. Performs other duties/projects as assigned by the manager or Laboratory Director.. Uses a systematic approach in solving problems. Analyzes problems and evaluates alternate solutions. Uses data in developing solutions to problems. Uses appropriate math and statistical problem solving tools. Qualifications: Bachelors Degree and/or MLT or MLS with 3-5 years of experience in Clinical Laboratory or an equivalent combination of education and work experience. Experience validating assays in a Clinical Laboratory (with CAP/CLIA or New York State accreditation) ideally in Chemistry or Special Chemistry. Experience and strong knowledge of data analysis and interpretation skills. Strong communication and collaboration skills as it requires significant interaction with lab staff and management. To perform this job successfully, an individual must be able to perform each essential duty competently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong attention to detail. Adhere to all applicable confidentiality requirements and Code of conduct set forth by the laboratory. Certifications, Licenses and Registrations: As required by Federal, State, or local law. Maintain yearly competency in areas assigned. May require Background Check and criteria to be met. Language skills: Strong verbal and written skills, communication skills, and interpersonal skills. High ability to communicate in English, written and verbally, with all levels of the organization. Ability to create and present presentations to groups, large or small. Math Skills: Apply the principles, theory, and techniques of Good Laboratory Practices to produce and report appropriate clinical laboratory results. Basic math skills and ability to create and work with statistical data Computer Skills: Moderate to advanced skill level in Microsoft Office Products (e.g., Excel, Word, PowerPoint, etc.) and Adobe Acrobat. Ability to perform, create, and interpret statistical data for validations, correlations, etc. Ability to quickly learn proprietary software programs (e.g., LIS, MediaLab, Jira, etc.). This salary range for this position is $80,000 - $90,000 based on the selected candidate's qualifications, market data/ranges, location (ATX or NYC) and internal equity. This position is also eligible for an annual bonus, health, dental, vision & mental health insurance, 401(k) with company match, Flexible PTO, a monthly $100 wellness stipend and various other perks. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $80k-90k yearly 1d ago
  • Technical Support / Helpdesk Specialist

    Kontakt.Io 3.7company rating

    east cass, MN jobs

    Kontakt.io is building the platform that care operations run on. We are the market leader in Intelligent Orchestration of Care Operations. Our AI- and RTLS-powered platform unifies data across systems, automates workflows, and orchestrates staff, equipment, and patient flow in real time to improve outcomes and experiences for hospitals and health systems. You'll be the first line of help for our hospital and enterprise customers-owning ticket triage, rapid troubleshooting, and clear communication that restores service fast. This is a remote, customer-facing role focused on L1/L2 support quality, knowledge-centered documentation, and crisp escalations to Engineering when needed.What you will do: Own front-line support via Zendesk/email/phone-respond fast, meet SLAs, and keep customers informed. Triage and resolve L1/L2 issues across web apps, devices, and integrations; capture logs and write clear updates. Escalate to Engineering with crisp repro steps and environment details; drive issues to verified closure. Keep the knowledge base current-articles, macros, and runbooks that boost self-service. Track queue health (backlog, reopen rate, CSAT), spot trends, and coordinate with Ops on RMAs when needed. Participate in a light rotation for priority incident coverage during business hours and after-hours escalation. You'll thrive here if you Care deeply about customers and resolution-not just response time. Communicate clearly and calmly with both technical and non-technical audiences. Stay organized in a high-volume queue and make smart trade-offs under time pressure. Are curious and methodical: form a hypothesis, test it, document the result. Take ownership end-to-end and collaborate well across Support, Engineering, and Professional Services. Must-haves: 2-4+ years in Technical Support / Helpdesk (L1/L2) for B2B software/SaaS or enterprise platforms. Hands-on experience with ticketing systems (Zendesk/Jira Service Management) and remote diagnostics tools. Proven SLA ownership: prioritization, escalation, and clear written customer updates. Comfortable working fully remote and independently; reliable coverage of US business hours. Awareness of privacy/security in healthcare settings; sound judgment handling sensitive operational data. Exposure to BLE/RTLS/IoT and healthcare IT environments (facilities/biomed/IT). Basic scripting (Python/Bash) or SQL for troubleshooting and data pulls. Ability to read logs and leverage dashboards to validate fixes and confirm service health. What we offer: A fast-paced, dynamic startup environment with a flat organizational structure. Competitive compensation, including a base salary and an Employee Stock Option Plan (ESOP). Flexible work arrangements. Access to cutting-edge IoT technology and a collaborative, expert-driven team. Additional perks: comprehensive health insurance. Nice to haves: Experience with SSO/IdPs (Okta/Azure AD), APIs/Postman, and webhook troubleshooting. Familiarity with monitoring/logging tools (e.g., Grafana, Kibana) and ITIL/KCS practices
    $35k-65k yearly est. Auto-Apply 7d ago
  • IT Helpdesk Support

    Flywheel Software 4.3company rating

    Remote

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: The IT Help Desk Support position plays a crucial role in providing technical assistance and support to employees for computer systems, encompassing both hardware and software. They also take on the responsibility of remotely troubleshooting issues through diagnostic tests. We are seeking a candidate with a positive mindset, a can-do attitude, and a strong willingness to assist. Monthly Compensation: 1,100 USD Responsibilities include, but are not limited to: •Training other staff members in troubleshooting and diagnosing problems. •Installing or changing the software to fix issues. •Following up with employees to ensure full resolution of issues. • Respond to and resolve user inquiries and issues related to computer systems, hardware, and software. •Identifying and suggesting possible improvements in procedures. •Providing accurate information on IT tools, products, or services. •Dispatching unresolved issues to the next level of support. •Remote troubleshooting and diagnosing problems. •Walking the users through a problem-solving process, they need to work efficiently. •Resolving problems with networks and other computer systems. •Writing, editing, and revising documentation for new and updated software and hardware. Requirements: A degree in Information Technology or a related field (certification in a related field is a plus). At least 1 year of experience in a technical support role. Customer-oriented attitude with the ability to work well in a team. Strong knowledge of computer systems, hardware, and software. An openness to learning new technologies. Advanced or native-level English skills (written and spoken). Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s). Skills Problem-solving. Analytical thinking. Teamworking. Assertive communication. Interpersonal skills. Time Zone: EST Schedule: 8:30 AM to 5:30 PM Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $35k-65k yearly est. Auto-Apply 7d ago
  • Technical Support Specialist

    Spothero 4.2company rating

    Chicago, IL jobs

    Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements. Technical Support Specialist at SpotHero: We're seeking a Technical Support Specialist to join our Revenue Operations team! You will be responsible for partnering with Supply team, IT & PARCS service vendors, Operators and Product & Engineering to support 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services (Flex Rates, Scan2Pay, PARCS Integrations). Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues while also driving continuous improvement and education for self-service for Operators and across Supply teams. What you will do: Troubleshoot various networking or hardware issues at affected supply locations and escalate where appropriate to internal or external teams Diagnose ongoing trends at various supply locations through research, investigation, and understanding of multiple internal systems Work with Operators, PARCS vendors, IT services vendors, Sales Ops, and Growth Managers to support new and existing supply locations on the SpotHero platform. Partner with the Integrations Squad to proactively and reactively provide insight and suggest improvements to the support and onboarding intake process. Manage the Technical Accounts Salesforce queue to ensure it is maintained at acceptable levels and status is accurate and current. Develop and revise our playbooks and knowledge base to improve company efficiency. Provide support to the onboarding team with additional technical expertise Partner with Product and Engineering teams to increase efficiency at diagnosing, documenting, and resolving complicated issues. Help define opportunities and requirements for operator integrations. Keep the credential data safe to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained. Identify larger system trends through data review and escalate internally to the appropriate teams The following experience is relevant to us: Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support 3+ years experience in a technical support role working with Network related products Ability to maintain a high level of productivity while managing multiple competing priorities Proven understanding of web technologies such as Chrome, Safari, Firefox, etc. Good understanding of API technologies and troubleshooting (Postman preferred) Intermediate SQL knowledge (DataGrip preferred) Experience with logging and monitoring tools such as Sumo Logic Experience with GSuite, Salesforce, Jira and Confluence Core Competencies: Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it. Analytical - Examines information methodically and in detail to solve problems or complete tasks. Collaboration & Team Communication - Process of working with multiple individuals to complete a task or achieve a goal. Multi-Task - Execute on more than one task at the same time. Patience - Remains calmly focused on resolving issues. Process Improvement - Evaluates processes to ensure the most efficient method is used. Relationship Management - Ability to build and maintain relationships with coworkers and business partners. Technical Capability - Ability to identify how systems and technology can improve ways of working. Time Management - Ensures performance helps maintain desired service levels. Tools we use: SpotHero Admin Backend, Salesforce, Retool, BI Tool (Looker preferred), Issue and Project Tracking Software (Jira preferred), Log Management & Security Analysis Software (Sumo Logic preferred), Knowledge Sharing Platform (Confluence preferred), API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred), SQL tools (pgadmin, datagrip preferred) Seeking candidates in: Chicago, IL What we are offering: Career game changer - A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential. Excellent benefits We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life" Flexible PTO policy and outstanding work/life balance - We value and support each individual team member. Grubhub weekly lunch stipend for in office days Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. Annual parking stipend - Duh. We help people park! The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Compensation: Depending on your skillset and experience, you can expect your base salary to be between $60,000 - $75,000 as well as a discretionary bonus and leading total rewards package including stock options. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy. PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.
    $60k-75k yearly Auto-Apply 27d ago
  • Technical Support Specialist

    Spothero 4.2company rating

    Chicago, IL jobs

    Details Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements. Technical Support Specialist at SpotHero: We're seeking a Technical Support Specialist to join our Revenue Operations team! You will be responsible for partnering with Supply team, IT & PARCS service vendors, Operators and Product & Engineering to support 3rd party integrations onto the SpotHero platform and fulfillment activities for Operators looking to leverage SpotHero services (Flex Rates, Scan2Pay, PARCS Integrations). Effective at partnering internally and externally to drive resolution of both new fulfillment requests and integration issues while also driving continuous improvement and education for self-service for Operators and across Supply teams. What you will do: * Troubleshoot various networking or hardware issues at affected supply locations and escalate where appropriate to internal or external teams * Diagnose ongoing trends at various supply locations through research, investigation, and understanding of multiple internal systems * Work with Operators, PARCS vendors, IT services vendors, Sales Ops, and Growth Managers to support new and existing supply locations on the SpotHero platform. * Partner with the Integrations Squad to proactively and reactively provide insight and suggest improvements to the support and onboarding intake process. * Manage the Technical Accounts Salesforce queue to ensure it is maintained at acceptable levels and status is accurate and current. * Develop and revise our playbooks and knowledge base to improve company efficiency. * Provide support to the onboarding team with additional technical expertise * Partner with Product and Engineering teams to increase efficiency at diagnosing, documenting, and resolving complicated issues. * Help define opportunities and requirements for operator integrations. * Keep the credential data safe to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained. * Identify larger system trends through data review and escalate internally to the appropriate teams The following experience is relevant to us: * Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support * 3+ years experience in a technical support role working with Network related products * Ability to maintain a high level of productivity while managing multiple competing priorities * Proven understanding of web technologies such as Chrome, Safari, Firefox, etc. * Good understanding of API technologies and troubleshooting (Postman preferred) * Intermediate SQL knowledge (DataGrip preferred) * Experience with logging and monitoring tools such as Sumo Logic * Experience with GSuite, Salesforce, Jira and Confluence Core Competencies: * Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it. * Analytical - Examines information methodically and in detail to solve problems or complete tasks. * Collaboration & Team Communication - Process of working with multiple individuals to complete a task or achieve a goal. * Multi-Task - Execute on more than one task at the same time. * Patience - Remains calmly focused on resolving issues. * Process Improvement - Evaluates processes to ensure the most efficient method is used. * Relationship Management - Ability to build and maintain relationships with coworkers and business partners. * Technical Capability - Ability to identify how systems and technology can improve ways of working. * Time Management - Ensures performance helps maintain desired service levels. Tools we use: * SpotHero Admin Backend, Salesforce, Retool, BI Tool (Looker preferred), Issue and Project Tracking Software (Jira preferred), Log Management & Security Analysis Software (Sumo Logic preferred), Knowledge Sharing Platform (Confluence preferred), API testing tools for manual / exploratory testing (SOAPUI, Postman Preferred), SQL tools (pgadmin, datagrip preferred) Seeking candidates in: * Chicago, IL What we are offering: * Career game changer - A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential. * Excellent benefits * We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life" * Flexible PTO policy and outstanding work/life balance - We value and support each individual team member. * Grubhub weekly lunch stipend for in office days * Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. * Annual parking stipend - Duh. We help people park! * The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. * Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. * Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. * A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Compensation: * Depending on your skillset and experience, you can expect your base salary to be between $60,000 - $75,000 as well as a discretionary bonus and leading total rewards package including stock options. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy. PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.
    $60k-75k yearly 29d ago
  • Customer Technical Specialist

    Peraton 3.2company rating

    Boston, MA jobs

    Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities * The position requires on-site work at our Boston, MA location. * Must be willing to Travel up to 25%. Day to Day Work Responsibilities: * Provide hands-on technical support for a wide range of IT and network systems including: * Cisco switches, fiber backbones, and network infrastructure * Desktops, laptops, tablets, printers, scanners, and peripherals * Communication equipment (VoIP phones, cell phones, VTC units) * Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks * Troubleshoot and resolve hardware, software, and network issues both remotely and in-person. * Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals. * Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications. * Log and manage updates through a ticketing system, maintaining accurate asset and configuration records. * Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current. * Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. * Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. * Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies. * Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities. * Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment. #TSAImpact Qualifications Basic Qualifications: * Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience. * U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance. * Experience with desk-side IT support. * Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) Preferred Qualifications: * Relevant DHS focused experience * A+ Certification * Network+ Certification * Cisco & Microsoft Certifications * Ability to install Cisco switches and complex fiber backbone interconnectivity. * Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. * Ability to communicate in a professional manner with senior executive government staff. Physical Requirements: * Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment. * Ability to lift 40-50 pounds when installing IT equipment. * Ability to push/pull carts to transport equipment. * Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches. * Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. * Required to have close visual acuity to perform activities such as viewing a computer terminal. * Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
    $39k-62k yearly Auto-Apply 3d ago
  • Customer Technical Specialist

    Peraton 3.2company rating

    Boston, MA jobs

    Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities The position requires on-site work at our Boston, MA location. Must be willing to Travel up to 25%. Day to Day Work Responsibilities: Provide hands-on technical support for a wide range of IT and network systems including: Cisco switches, fiber backbones, and network infrastructure Desktops, laptops, tablets, printers, scanners, and peripherals Communication equipment (VoIP phones, cell phones, VTC units) Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks Troubleshoot and resolve hardware, software, and network issues both remotely and in-person. Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals. Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications. Log and manage updates through a ticketing system, maintaining accurate asset and configuration records. Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current. Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies. Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities. Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment. #TSAImpact Qualifications Basic Qualifications: Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience. U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance. Experience with desk-side IT support. Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) Preferred Qualifications: Relevant DHS focused experience A+ Certification Network+ Certification Cisco & Microsoft Certifications Ability to install Cisco switches and complex fiber backbone interconnectivity. Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. Ability to communicate in a professional manner with senior executive government staff. Physical Requirements: Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment. Ability to lift 40-50 pounds when installing IT equipment. Ability to push/pull carts to transport equipment. Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches. Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. Required to have close visual acuity to perform activities such as viewing a computer terminal. Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
    $39k-62k yearly Auto-Apply 4d ago
  • IO Planner - Integrated Joint Special Technical Operations (IJSTO) Specialist - Fort Meade, MD DOD TS-SCI-POLY

    Peraton 3.2company rating

    Fort Meade, MD jobs

    Responsibilities Peraton and its Operational Planning, Implementation and Assessment Services Team is seeking an experienced IO Planner specializing in Integrated Joint Special Technical Operations (IJSTO) skills to integrate STO functions and tasks into all facets of USCYBERCOM level planning. This position is based in Fort Meade, MD as part of USCYBERCOM. What You'll Do: * Provide IO core, related capabilities, and sensitive operational support and products during day-to-day, combat operations, contingencies, crisis action, disaster relief, and exercises required in supporting operations. * Provide information-related capabilities and sensitive activities into operations orders, annexes, and evaluation/assessment plans. * Review, analyze, and advise on impact of national level strategies, policies, and joint doctrine. * Develop information-related appendices, annexes, tabs, estimates, etc., including, but not limited to: Electronic Warfare (EW), MISO, Military Deception (MILDEC), Cyberspace Operations (CO), Operations Security (OPSEC), and Integrated Joint Special Technical Operations (IJSTO). * Research, develop, utilize, analyze, and assess all information-related tools and capabilities, including, but not limited to: Electronic Warfare (EW), MISO, Military Deception (MILDEC), Cyberspace Operations (CO), Operations Security (OPSEC), and Integrated Joint Special Technical Operations (IJSTO). * Provide focused academic outreach, experiments, and scientific application integration. * Provide development, planning, staffing, coordination, execution, and assessment of sensitive activities. Join Our Mission: At Peraton, you'll be part of a team that's making a real difference. We are committed to creating solutions that empower the U.S. Intelligence Community and our national defense partners to succeed in their mission to protect America. We offer a culture that fosters innovation, collaboration, and continuous learning, with opportunities for career growth in one of the most dynamic fields in the industry. If you're ready to be challenged, make an impact, and grow your career while supporting the nation's defense, apply today! Qualifications Required: * Minimum of 8 years of planning experience with BS/BA, minimum of 6 years with MS/MA. May consider an additional six years of relevant experience or Associates degree and four years of relevant experience in lieu of a Bachelor's degree. * Knowledge of Special Technical Operations and how it is integrated into joint operational planning process, military decision-making process, and military campaign plan planning, targeting processes and expertise in developing and accessing tactical and operational level MISO/PSYOP plans and orders. * Have a minimum of 5 years of experience with STO planning at the service or joint level in support of operations at Combatant Commands or Joint Task Forces - especially in CYBER Operations. * Have a working knowledge of information operations (IO), military deception (MILDEC), operations security (OPSEC), electronic warfare (EW), and cyberspace operations missions, tasks, and overall warfighting functions that support operations, understand how to integrate Joint capabilities, and be capable of synchronizing activities of mutual concern. * Knowledge of service departments (Army, Navy, Marine Corps, and Air Force) functions and their relationships to CCMD to coordinate MISO/PSYOP actions in appropriate channels, e.g., Army, Navy, Air Force, or Joint. * Experience with integrating, coordinating, and synchronizing adjacent and supporting operations with interagency and intelligence community entities, as well as developing support for related capabilities and their activities. Be familiar with, certified in, or have applicable operational/field time experience in: * Military Deception (MILDEC) * OPSEC * EW * Cyberspace operations * Coordinating intelligence requirements * U.S. Citizenship required * Current U.S. Passport and able to travel internationally. * Clearance: This position requires an active TS/SCI security clearance, based on current security background investigation with the ability to complete/pass a Polygraph - A Top-Secret Clearance with the ability to obtain a SCI will be considered along with passing the Polygraph Preferred: * Current Polygraph * IJSTO Planners Course * PDAS Operators Course * Recent joint or service level information operations planning experience * Current work with USCYBER performing as a STO planner * Familiarity with other core, supporting, and related IO competencies to assist CYBERCOM planners is required. * Proficient in integrating MISO/PSYOP capabilities into cyber plans and operations. * Knowledge of military command relationships and command and control (C2) procedures. * Able to coordinate STO actions within the proper channels and develop policies that incorporate the principle of C2. * Experience coordinating with ACCM Program Managers and Coordinators at the Department of Defense, Joint Staff, Military Departments, Combatant Commands, DOD Field Activities, and interagency partners * Ability to effectively advise, negotiate and persuade various managers, military officials, and senior leaders and effective at gaining acceptance of recommended concepts, ideas, guidance, policies and regulations. * Ability to engage senior leaders and staff and conduct complex briefings to large audiences using oral, visual, & written communications and briefing techniques * Ability to work effectively within a task organized working groups. * Adept at developing and utilizing information products that leverage current and emerging technologies to inform planning, improve coordination, and enable timely decisions. * Experience with joint and/or combined military operations and interagency coordination. * Knowledge of DoD, joint, and Army service doctrine, regulations, and policies. * Capable of recommending changes to policy, force structure and design, and command relationships * Completion of one or more of the following: * Joint Cyber Operations planners course * Joint Information Operations planner course * Defense OPSEC planner course * Special Warfare Advanced Targeting and Analysis course * Special Operations MILDEC planner's course * Irregular Warfare course #OPIAS Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
    $112k-179k yearly Auto-Apply 60d+ ago
  • Senior Appeals Specialist - Worker's Comp

    Reliant 4.0company rating

    Remote

    Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client's needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative. As a Senior Appeals Specialist - Workers' Compensation, you will play a critical role in resolving post-payment disputes related to Workers' Compensation bills. This includes conducting provider outreach, negotiating disputed charges, and ensuring compliance with state-specific regulations. Your work will directly support our cost containment efforts and ensure appropriate bill reimbursement for our clients. Primary Responsibilities Manage a caseload of post-payment Workers' Compensation bills, including those related to state disputes and usual and customary rate (UCR) disputes. Assigned high priority clients in managing all items related to the service with Reliant Conduct proactive outreach to medical providers to explain payment methodologies, resolve disputes, and negotiate reductions on appealed or outlier bills. Communicate effectively and professionally with clients to coordinate and investigate information as it relates to the case/appeal. Educate providers on Workers' Compensation billing and reimbursement policies and regulatory requirements. Document all provider communications thoroughly, including contact information, bill details, proposed and counter-offered payment rates, and final resolution in claim platform. Adhere to state-specific compliance standards and confidentiality requirements, including HIPAA. Maintain productivity and quality standards, ensuring timely resolution of bills in accordance with state timelines and internal service level agreements. Follow client-specific protocols and internal Reliant procedures, including scripting and documentation guidelines. Stay current on Workers' Compensation regulatory changes, fee schedules, and payment policies across multiple states. Support special projects and perform additional duties as assigned. Responsible for training team members both upon hire and for existing team members. Responsible for overseeing all DWD handling and state dispute referrals to attorneys. First line for all support with questions from other team members. Backup for other team members and/or senior leadership Works with appeals intake specialist to ensure process documents remain current Responsible for identifying opportunities for enhancement either through automation or process changes that increase efficiency for the team Responsible for team goals and ensuring that individuals meet their personal goals Qualifications 5 years of relevant experience in Workers' Compensation bills, medical billing, medical coding, or insurance negotiations. Strong understanding of Workers' Compensation reimbursement methodologies, state regulations, and provider billing practices. Experience negotiating medical bill payments or adjustments with providers. Ability to collaborate with a variety of individuals both internally and externally. Familiarity with claims processing systems and provider communications. Excellent communication, negotiation, and organizational skills. Requires communication proficiency, discretion, ethical conduct, decision making and technical skills Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Pay Transparency$70,000-$75,000 USDBenefits: Comprehensive medical, dental, vision, and life insurance coverage 401(k) retirement plan with employer match Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) Paid time off (PTO) and disability leave Employee Assistance Program (EAP) Equal Employment Opportunity: At Reliant, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Reliant Health Partners is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
    $70k-75k yearly Auto-Apply 21d ago
  • LSI APMSE Technical Support Analyst

    Boost LLC 4.2company rating

    Lexington Park, MD jobs

    Job Description BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. We are working with our client, Don Selvy Enterprises to find their next highly skilled LSI APMSE Technical Support Analyst. About DSE DSE, Inc. is a team of experienced professionals dedicated to engineering, training and program management to enable front-line soldiers, sailors and Marines to fully exploit the tactical capabilities of aviation and maritime platforms. We accomplish this by using the most qualified employees and keeping abreast of every new capability in aviation, maritime technologies and simulation/training technology as it emerges. We are dedicated to providing the best technical counsel, the latest technology trends, and the best qualifications in the industry. Our wide range of expertise is constantly expanding as we seek valued members of the DSE team and work to develop each of them to their fullest potential in the field. To this day, DSE continues to foster a work environment that supports ingenuity and the care for each member of the team. Position Summary The LSI APMSE Technical Support Analyst will take direction from the LSI APMSE and will be direct support to the LSI APMSE and Deputy APMSE. Responsibility will include but not limited to, coordination of, running, taking minutes and tracking actions items for weekly team level and sub level meetings and engineering events. Assisting the APMSE and Deputy APMSE with ensuring sound engineering processes are being followed, proper events are planned and taking place, as well as ensuring proper staffing, financial planning and execution, and technical expertise are in place to support. They will also support the Air System and UMCS efforts by ensuring coordination and communication occurs across the Government and Contractor teams. Responsibilities • Attend and run meetings in person. Capture action items (with enough detail to be actionable and relevant) and provide meaningful minutes. • Manage calendars & schedules for the APMSE and DAPMSEs as well as across the engineering team for Upcoming Engineering events, GEMAT, team member leave calendar, etc. • Compile information and data from multiple sources (briefs, meeting minutes and actions, spreadsheets, etc.) to develop briefs & response to Executive and Level 1 data calls. • Provide useful data to APMSE and DAPMSEs in various formats • Provide reports and data as requested to APMSE and DAPMSEs. • Assist with coordination of future year planning, staffing requirements, as well as assist with tracking vacancies across the LSI Engineering team. Maintain and update org charts as needed. • Assist with coordination of financial planning and execution oversight across the LSI Engineering team. • Support spend plan reviews and coordinate inputs from APMSE and DAPMSE. • Coordinate and track RIOs from an LSI Engineering leadership perspective. Work with the Risk Manager to collect team inputs and provide status information to the APMSE and DAPMSE. • Support Flight Clearance efforts and assist with coordination and tracking in the Flight Clearance Tool and Operational Limit Database. • Support efforts to monitor and track CDRL deliveries and reviews process. • Support efforts to monitor and track Airworthiness Qualification Matrix artifact availability, reviews process, and metric development. • Set up/coordinate meetings for the APMSE and DAPMSEs, via Microsoft TEAMS, WebEx, as well as teleconferences. • Coordinate inputs for and monitor the completion of taskers, including pulling information from previous briefs and class desks to draft responses for leadership reviews. • Manage Government and Contractor SharePoint/Share drive/contractor information systems (e.g., TEAMS Channels, EXOSTAR, FLEX, iTRACK, PLM) etc. access and permissions. • Develop, manage, & maintain Action Items / Taskers, Technical Coordination Memos, Specification Change Notices & Correspondence (Letters, Memo, etc.) for routing & tracking at the APMSE and DAPMSE level. • Route and track items under LSI Engineering review in ECM. • Manage travel requests and provide weekly trackers of LSI Engineering travelers by destination, purpose, and impact. • Work with Senior Systems Engineering Support and Chief Engineer Executive Assistant to complete cross-support activity tasking. • Other general LSI Engineering support as required. Required Education • BA/BS Qualifications • Experience with Systems Engineering processes and implementation of such processes and events. • Proficient with Microsoft Office suite and similar toolsets. • Detail oriented. • Excellent communication skills. • Capable of coordinating amongst multiple competencies to achieve a consensus. • old a security clearance or the ability to obtain a security clearance. • NAVAIR acquisition experience preferred. Required Experience • 3 to 10 years' experience • Demonstrated Systems Engineering Experience with focus on Model Based Systems Engineering and toolsets utilized. • Experience working System Engineering Technical Reviews (SETRs) in accordance with the DOD 5000 and SECNAV instructions. • Experience with coordinating and participating in a wide variety of technical meetings including IPT and prime contractor meetings, system working group meetings, technical interchange meetings, program review meetings, and other meetings as required/directed. Followed by the preparation and distribution of meeting minutes. • Development and execution of o Sound systems engineering processes and plans o Acquisition strategies o Integrated Government schedules • Utilization of NAVAIR Management Tools Must work onsite 100% of the time at Naval Air Station Patuxent River, located on the Chesapeake Bay in St. Mary's County, Maryland. Security Requirements: The candidate must be a US Citizen and hold a secret clearance. Starting salary range between $90K - $115K annually. DSE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $90k-115k yearly 26d ago
  • LSI APMSE Technical Support Analyst

    Boost 4.2company rating

    Maryland jobs

    BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. We are working with our client, Don Selvy Enterprises to find their next highly skilled LSI APMSE Technical Support Analyst. About DSE DSE, Inc. is a team of experienced professionals dedicated to engineering, training and program management to enable front-line soldiers, sailors and Marines to fully exploit the tactical capabilities of aviation and maritime platforms. We accomplish this by using the most qualified employees and keeping abreast of every new capability in aviation, maritime technologies and simulation/training technology as it emerges. We are dedicated to providing the best technical counsel, the latest technology trends, and the best qualifications in the industry. Our wide range of expertise is constantly expanding as we seek valued members of the DSE team and work to develop each of them to their fullest potential in the field. To this day, DSE continues to foster a work environment that supports ingenuity and the care for each member of the team. Position Summary The LSI APMSE Technical Support Analyst will take direction from the LSI APMSE and will be direct support to the LSI APMSE and Deputy APMSE. Responsibility will include but not limited to, coordination of, running, taking minutes and tracking actions items for weekly team level and sub level meetings and engineering events. Assisting the APMSE and Deputy APMSE with ensuring sound engineering processes are being followed, proper events are planned and taking place, as well as ensuring proper staffing, financial planning and execution, and technical expertise are in place to support. They will also support the Air System and UMCS efforts by ensuring coordination and communication occurs across the Government and Contractor teams. Responsibilities Attend and run meetings in person. Capture action items (with enough detail to be actionable and relevant) and provide meaningful minutes. Manage calendars & schedules for the APMSE and DAPMSEs as well as across the engineering team for Upcoming Engineering events, GEMAT, team member leave calendar, etc. Compile information and data from multiple sources (briefs, meeting minutes and actions, spreadsheets, etc.) to develop briefs & response to Executive and Level 1 data calls. Provide useful data to APMSE and DAPMSEs in various formats Provide reports and data as requested to APMSE and DAPMSEs. Assist with coordination of future year planning, staffing requirements, as well as assist with tracking vacancies across the LSI Engineering team. Maintain and update org charts as needed. Assist with coordination of financial planning and execution oversight across the LSI Engineering team. Support spend plan reviews and coordinate inputs from APMSE and DAPMSE. Coordinate and track RIOs from an LSI Engineering leadership perspective. Work with the Risk Manager to collect team inputs and provide status information to the APMSE and DAPMSE. Support Flight Clearance efforts and assist with coordination and tracking in the Flight Clearance Tool and Operational Limit Database. Support efforts to monitor and track CDRL deliveries and reviews process. Support efforts to monitor and track Airworthiness Qualification Matrix artifact availability, reviews process, and metric development. Set up/coordinate meetings for the APMSE and DAPMSEs, via Microsoft TEAMS, WebEx, as well as teleconferences. Coordinate inputs for and monitor the completion of taskers, including pulling information from previous briefs and class desks to draft responses for leadership reviews. Manage Government and Contractor SharePoint/Share drive/contractor information systems (e.g., TEAMS Channels, EXOSTAR, FLEX, iTRACK, PLM) etc. access and permissions. Develop, manage, & maintain Action Items / Taskers, Technical Coordination Memos, Specification Change Notices & Correspondence (Letters, Memo, etc.) for routing & tracking at the APMSE and DAPMSE level. Route and track items under LSI Engineering review in ECM. Manage travel requests and provide weekly trackers of LSI Engineering travelers by destination, purpose, and impact. Work with Senior Systems Engineering Support and Chief Engineer Executive Assistant to complete cross-support activity tasking. Other general LSI Engineering support as required. Required Education BA/BS Qualifications Experience with Systems Engineering processes and implementation of such processes and events. Proficient with Microsoft Office suite and similar toolsets. Detail oriented. Excellent communication skills. Capable of coordinating amongst multiple competencies to achieve a consensus. old a security clearance or the ability to obtain a security clearance. NAVAIR acquisition experience preferred. Required Experience 3 to 10 years experience Demonstrated Systems Engineering Experience with focus on Model Based Systems Engineering and toolsets utilized. Experience working System Engineering Technical Reviews (SETRs) in accordance with the DOD 5000 and SECNAV instructions. Experience with coordinating and participating in a wide variety of technical meetings including IPT and prime contractor meetings, system working group meetings, technical interchange meetings, program review meetings, and other meetings as required/directed. Followed by the preparation and distribution of meeting minutes. Development and execution of o Sound systems engineering processes and plans o Acquisition strategies o Integrated Government schedules Utilization of NAVAIR Management Tools Must work onsite 100% of the time at Naval Air Station Patuxent River, located on the Chesapeake Bay in St. Mary's County, Maryland. Security Requirements: The candidate must be a US Citizen and hold a secret clearance. Starting salary range between $90K - $115K annually. DSE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
    $90k-115k yearly 25d ago
  • ATE - Technician Support Specialist

    Crash Champions 4.3company rating

    Crestwood, IL jobs

    **Champions Do More** At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities. **Responsibilities** + Monitor Teams Channels and/or ticketing queue for incoming assistance requests + Diagnose and provide technical solutions to technicians via telephone and supported equipment related to: calibrations, programming, diagnostics, troubleshooting OE Software, and any other ATE services + Assist Automotive Field Technicians with Service Information documents for repairs + Assist in ordering, organizing, and managing technician tooling, including installing OEM software, troubleshooting issues, and managing how others access the tools + Other duties as requested **Qualifications** + High School diploma or GED + 5+ years of automotive background servicing and diagnosing automotive systems + 2+ years working as an ADAS Calibration Technician, with advanced knowledgein ADAS and electrical services, equipment/tooling, and procedures + Strong technological skills, including but not limited to: Outlook, Teams, PowerPoint, Word, etc. + Familiarity with industry standards, regulations, and safety protocols related to ADAS technologies + Knowledgeable and skillful in OEM software; willingness to learn and stay updated on industry advancements is essential + Must be able to perform all services offered by ATE + Excellent customer service skills + Strong communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers, technicians, and team members + Strong problem-solving capabilities + Bilingual in Spanish a plus + Must be able to hear on a telephone at times with others speaking + Must be able to work/sit for longs periods of time **Benefits** The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: + Medical Insurance + Dental Insurance + Vision Insurance + Group Life Insurance + Disability Insurance + 401k Retirement Plan with match + Referral Bonus ("Cash From Crash") + 5 Paid Holidays We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Submit a Referral **Job Post Information* : Posted Date** _3 days ago_ _(12/11/2025 11:24 AM)_ **_Job ID_** _2025-17486_ **_\# of Openings_** _1_ **_Category_** _ATE_ **_Location : Address_** _14330 S Cicero Ave_ **_Posting Location : City_** _Crestwood_ **_Posting Location : State/Province_** _IL_ **_Location : Postal Code_** _60418_ **_Remote_** _Yes_ **_Posted Min Pay Rate_** _USD $29.00/Hr._ **_Posted Max Pay Rate_** _USD $35.00/Hr._ **_Prioritization_** _Tier 2 - Staffing Needs_ **_Posted Min Pay Rate_** _USD $29.00/Hr._ **_Posted Max Pay Rate_** _USD $35.00/Hr._ #ATE
    $29-35 hourly 5d ago
  • Data Migration Specialist

    Buildout 3.8company rating

    Remote

    Buildout is a family of CRE software products that help the best brokers to find, win, market, and transact properties to maximize their deal efforts and maximize wins. Our core belief is that successful commercial real estate is broker-led, but tech-enabled. That we play a critical role in maximizing the brokers time to focus on what they do best. As a result, Buildout has become the not-so-secret weapon for more than 150,000+ brokers and investors. Ultimately, we exist to serve the entire CRE industry and because of that unwavering focus, all the best brokers use Buildout. Learn more about who we are, what we do, and why we're changing the face of CRE tech on our website: ********************** The Opportunity We're hiring a Data Migration Specialist who will be the go‑to data expert to turn a customer's complex export into clean and usable data in Buildout. You'll partner with customers at pivotal moments across the customer journey-from pre‑sales scoping calls, to onboarding implementations, to the occasional post‑launch data request-ensuring customers start strong and stay successful. Your work translates messy spreadsheets into meaningful records, shortens time‑to‑value, unblocks implementations, and prevents churn. This role is a unique blend of customer consultation and technical execution. You'll spend time working directly with customers to guide them through their data journey, while also independently performing the data migrations that ensure their success. How You'll Contribute You will play an active role in your customers' onboarding journey by attending kick-off calls and ongoing check-ins, acting as the SME on data quality, and collaborating with internal teams to set customers up for success You will facilitate the movement of Customer data from their own home-grown spreadsheets and other CRMs/systems into Buildout Clean-up and manipulate customer data so it is ready for import Schedule calls with customers as needed to review and clarify data Import the data into the Buildout system QA the data that was imported & deliver to customer You will help to define the project scope, goals and deliverables to ensure both the Customer and internal teams are aligned You will collaborate with other departments on behalf of your Customer to resolve issues and coordinate requests as needed You will monitor your Customers' progress to ensure their project stays on track and escalate potential blockers internally What Makes a Great Candidate You have experience migrating and/or importing data into a CRM (Salesforce experience preferred) You are skilled in data manipulation using tools like Microsoft Excel, Google Sheets or .CSV files You are passionate about working with customers directly and ensuring their success You have clear, customer‑friendly communication and are able to explain technical topics simply and set expectations with confidence. You have strong time management and organization skills to manage parallel customer requests and timelines You have the ability to identify potential roadblocks and take initiative to swiftly resolve Nice to have: Experience working in a B2B SaaS organization Experience with Atlassian (Jira & Confluence), and screen sharing tools Experience in Commercial Real Estate (CRE) industry We know there are great candidates who won't check all of these boxes, and we also know you might bring important skills that we haven't considered. If that's you, don't hesitate to apply and tell us about yourself. Location: This is a fully remote role open across most of the US. Compensation: The compensation range for this position is $65,000 - $75,000. Reporting To: Jason Loeffler, our Senior Manager of Implementation Perks & Benefits This program includes: Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year. Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days 401(k) with 4% company match and immediate vesting A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff Challenging problems to solve with a committed and supportive team who are invested in your growth and development A wonderfully quirky culture where you're encouraged to bring your whole self to work Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request. Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities. For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our Privacy Notice for Prospective California Employees.
    $65k-75k yearly Auto-Apply 4d ago
  • KPMG - Technology Assurance Audit Associate | Multiple Locations (Summer/Fall 2026), application via RippleMatch

    Ripplematch Internships 3.9company rating

    Chicago, IL jobs

    This role is with KPMG. KPMG uses RippleMatch to find top talent. Start Season & Year: Summer/Fall 2026 Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in todays most important industries. Our growth is driven by delivering real results for our clients. It has also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it is no wonder we are consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you are as passionate about your future as we are, join our team. KPMG is currently seeking a Technology Assurance Audit Associate to join our Audit Services team. Responsibilities: Work as part of a team to play an integral role in conducting IT audits and serve the capital markets by helping ensure accuracy and reliability of client financial information while upholding the principles of objectivity and independence; contribute to the overall effectiveness of our clients operations while maintaining the highest standards of our professional integrity Learn to prepare clear and well-structured documentation regarding our understanding of clients processes and information technology (IT) systems, including identification of IT risk points and IT controls that mitigate the risk points; review clients IT and business processes, risk, controls and compliance requirements against leading practice, industry or client frameworks to identify gaps in design and execution; execute and document the testing of clients IT and automated controls, including IT security, programming and governance controls, with clear explanations of procedures performed and results Support engagement teams through the use of Data and Analytics (D&A) in the audit including data extraction and analysis; utilize a range of technologies and data analysis tools to execute substantive IT Audit procedures, such as artificial intelligence (AI), Excel, Alteryx, SQL and Power BI; assist in the preparation of the related documentation Assist with pre and post system implementation assessments and digital transformation reviews to support a clients transition to a new system and processes aligned with the clients plans, resources and needs; focus on determining whether controls are designed and operating effectively and migrated data is complete, accurate and reliable Support project management activities by assessing and reporting status, tracking deliverables and coordinating action items; identify and communicate findings and recommendations to engagement teams and assist in communicating to client personnel, as needed; build and maintain professional relationships commensurate with level and experience Learn new and emerging technologies such as cyber, automation, artificial intelligence, modern ERP systems and blockchain; apply learning to attestation, assessment and external audit engagements Qualifications: Must be pursuing and have obtained by the start date or have completed the following degrees/majors in the past 12 months: Bachelors degree or higher in Management Information Systems, Accounting Information Systems, or equivalent program from an accredited college or university; Information Systems with an Accounting double major is preferred Preference for candidates pursuing the minimum educational requirements for CPA licensure in principal place of business (the state in which the office is located) for this position before beginning fulltime or candidates pursuing a CISA Preferred GPA of 3.0 or above General understanding of business systems and technology, as well as data analysis techniques Exposure to ERP systems such as SAP, Oracle, NetSuite, or Workday is preferred but not required Strong technical aptitude and critical thinking skills; demonstrated quality service mindset; ability to navigate MS Office applications, including Excel, PowerPoint, Word and Outlook Excellent communication, time management and leadership skills; agile, flexible and adaptable team player; resourceful in delivering high-quality work; ability to demonstrate project management skills is a plus Must reside within a reasonably commutable distance to the office for this position and be able to travel to reasonably commutable work locations using own means of transportation, such as a personal vehicle or public transportation Technology Assurance professionals are expected to work in-person at a KPMG office or client site on an average of three days per week; some client site locations may require travel and overnight/extended stay (varies by office) Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”. Follow this link to obtain salary ranges by city outside of CA: ************************************************************************* California Salary Range: $78000 - $90000 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    $78k-90k yearly Auto-Apply 60d+ ago

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