Information Systems Technician jobs at Boston University - 155 jobs

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure, and ensures technology works for the client, not the other way around. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development. You Will: * Advocate for our client's technology needs. * Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager. * Be an application administrator or backup for multiple services. * Provide expert level support for several technologies. * Work onsite with the possibility for periodic remote days as coverage allows. * Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions. * You may require being on call and working evening, weekend and/or holiday hours. Required Skills You Will Have: * 3 or more years of experience in a related technology environment. * Bachelor's Degree in related field preferred. * Experience supporting environments on both Windows and mac OS platforms. * Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required. * A valid driver's license. You Can: * Explain tech clearly and listen with empathy. * Deliver patient, professional support every time. * Adapt fast and resolves issues efficiently. * Collaborates smoothly with IT and business partners. Boston University offers an excellent benefits package including: Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out **************************** and *********************************************** for more information! Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at ************. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools. Pay Range: $32-36/hr Duties and Responsibilities: Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems. Monitor ticket trends, identify recurring issues, and recommend process or training improvements. Escalate and collaborate with development and product teams for complex system issues. Assist with system administration tasks, including user setup, maintenance, and access management. Support communication and training related to technology changes, enhancements, or system outages. Maintain system documentation to capture solutions, root causes, and best practices. Participate in special projects as a subject matter expert and provide input on process improvements. Deliver exceptional customer service and serve as a trusted support resource for end users. Position Specifications/Requirement: Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience. 1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment. Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred). Strong problem-solving, analytical, and troubleshooting skills. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment. Customer-focused mindset with strong organizational skills and attention to detail. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Responsibilities: Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. Communicate technical issues and solutions clearly to non-technical users. Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Qualifications: Bachelor's Degree preferred Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. 1 - 3 years of experience in a technology environment, successfully serving customers Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. Customer service focus with ability to build trust and represent IT positively. Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. Ability to prioritize and execute tasks in a high-pressure environment. Familiarity with AI tools for support workflows and troubleshooting. Strong knowledge of Windows and Mac OS. Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: Resume Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

Job Description This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Responsibilities: Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. Communicate technical issues and solutions clearly to non-technical users. Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Qualifications: Bachelor's Degree preferred Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. 1 - 3 years of experience in a technology environment, successfully serving customers Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. Customer service focus with ability to build trust and represent IT positively. Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. Ability to prioritize and execute tasks in a high-pressure environment. Familiarity with AI tools for support workflows and troubleshooting. Strong knowledge of Windows and Mac OS. Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: Resume Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

As a member of the PPE Technical Support team, the PPE Technical Support Specialist provides users of the Optimal Blue Product and Pricing Engine with excellent customer service, issue resolution and education/training on new product updates and enhancements. Please note, the candidate for this position must be willing to work 10am to 7pm CST, Monday through Friday. Responsibilities: Supports Emerging/Inside Sales Clients via chat messaging, email, telephone/video calls. Serves as liaison between end-users of the Product and Pricing engine and Optimal Blue to ensuring issue resolution, timely responses to questions and overall system support. Track and identify business trends that could result in potential jeopardy of the customer account. Communicates business trends and/or operational issues or other information that may impact client satisfaction with the appropriate internal parties like sales or client success. Maintains ongoing knowledge of the system to ensure appropriate level of customer service and issue resolution. Plays a key role in the training of clients on enhancements, new systems, or procedures. Consults with senior peers on non-complex projects to learn through experience. Achieves satisfactory ratings for all performance metrics i.e. “Rules of the Road” or other communicated requirements. Ensures timely completion of assigned projects while performing day-to-day customer support. Requirements: Typically requires at least two (2) years of mortgage experience and/or demonstrated technical capabilities. Mortgage pricing and/or Secondary/lock desk experience and/or experience with Optimal Blue Product and Pricing engine preferred. Excellent customer service skills to include a proactive instead of reactive approach to issue resolution. Excellent verbal and written communication skills. Ability to follow established processes and procedures to resolve customer related issues. Ability to work 10am to 7pm CST, Monday through Friday. FLSA Designation (US Only): Exempt Salary Range (US Only): The estimated base salary range for this role in the United States is $64,000.00 - $96,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors. Other Compensation (US Only): This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire. Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_***********************.NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#OB - PPE Core (PPE CORE)

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Tier 1 Support Specialist / Information Technology Spec 1 Institution: Century College Classification Title: Information Technology Spec 1 Bargaining Unit / Union: 214: Minnesota Association of Professional Employees City: White Bear Lake FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $25.54 - $38.34 Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States. Job Description Position Purpose This position provides primary first-level technical support within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams. Position Responsibilities Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person. Maintain college computing hardware and software. Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs. Salary Range: $25.54 - $38.34/hour (DOQ - Salary Placement will be done at time of hire.) Minimum Qualifications Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience). Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems. Basic working knowledge of one or more network operating systems, including administration of user accounts. Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience. Physical Requirements This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting. This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment. Preferred Qualification Experience supporting technology usage in an educational setting. Strong customer service experience and skills. Knowledge of Extron integrated multimedia control systems and their programming. Other Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of employment references and a driver's license background check. Work Shift (Hours / Days of work) Monday - Friday 9:30am - 6:00pm Telework (Yes/No) Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process. Application Procedure To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources. Internal Applicants - Please make sure your applications materials reflect how you appear in Workday. All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for “Browse Jobs - Employees” in Workday via the search bar at the top to view open positions. External Applicants - Please make sure to use your legal name on your application materials. Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State. Please upload the following documents to your application. Cover letter/letter of interest. Current resume. You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents. These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process. Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: ********************* . Inquiries about application status or general questions about the position should be directed to **************** For additional information about the application process, go to our Employment page on our main Century College site, ***************************************** click on Current Employment Opportunities for more information. About Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year. We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training. With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community. As a “community” college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners. Century College. Discover What's Next! To learn more about Century College or Minnesota State, visit ************************ or ***************** For questions, please contact Century College Human Resources at **************** Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at ************************home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling ************. Link to Century College's Non-Discrimination Statement ************************about/non-discrimination-statement Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. Desired Start Date: 02-25-2026 Position End Date: Open Date: 01-08-2026 Close Date: 01-08-2026 Posting Contact Name: Kim Claggett Posting Contact Email: ************************

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a "can-do" attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Description: * Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. * Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. * Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. * Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. * Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. * Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. * Communicate technical issues and solutions clearly to non-technical users. * Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. * Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. * Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. * Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Position Qualifications: * Bachelor's Degree preferred * Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. * 1 - 3 years of experience in a technology environment, successfully serving customers * Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. * Customer service focus with ability to build trust and represent IT positively. * Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. * Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. * Ability to prioritize and execute tasks in a high-pressure environment. * Familiarity with AI tools for support workflows and troubleshooting. * Strong knowledge of Windows and Mac OS. * Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: * Resume * Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

This position is responsible for assisting with level-one end-user support. Answering support calls and emails and working in person with all faculty, staff, and students. Configure computers and equipment for end-users, Win, Mac, iOS, and Android Install, configure, update, and maintain various software Responsible for the maintenance of all PCs, laptops, printers, and related equipment Ability to troubleshoot wireless network problems. Familiarity with Aruba controllers is a plus Qualifications: 3 plus years of experience configuring computers with Windows and MacOS is preferred Sound organizational and communication skills are required Strong multi-tasking skills with the ability to independently prioritize and pivot focus are required Audio Video experience is a plus

About JFF: Jobs for the Future (JFF) drives transformation of the U.S. education and workforce systems to achieve economic advancement for all. Seeing that millions of people are unfairly shut out of quality jobs and the chance for a better life, our goal is to align education, workforce, and employment changemakers toward a shared North Star: By 2033, 75 million people facing systemic barriers to advancement will work in quality jobs. To achieve that goal, we design solutions, scale best practices, influence policy and action, and invest in innovation. With a staff of more than 200 people across the country working remotely and in offices in Boston (headquarters), Washington, DC, and Oakland, California, we operate at the national, state, and local levels, forging deep partnerships with employers, investors, entrepreneurs, policymakers, and education and workforce development providers to break down barriers and reimagine what's possible. Equal Employment Opportunity at JFF Inclusion, belonging, and well-being are core to JFF's North Star and mission, and we seek to invest in and learn from those who represent the communities we serve as it is important to the success of our work and the engagement of our staff members. We aim to cultivate a culture that centers the overall care, well-being, and success of the employee through flexible work hours, balanced workloads, professional development, and career advancement opportunities for all. JFF is a fair chance employer and in alignment to our North Star, we strongly encourage individuals whose highest level of education attained is less than a 4-year degree; People of Color; and people with records to apply to our open roles. About the position: Reporting to the IT Operations Manager, the IT Systems & Support Specialist plays a central role in delivering a high-quality technology experience for JFF staff by providing exceptional service desk support, managing incidents, executing onboarding/offboarding workflows, administering SaaS applications, and ensuring staff have the tools, access, and knowledge they need to succeed. This role is part of JFF's IT Operations team and will partner closely with colleagues across IT, People & Culture, Finance, and other departments to maintain seamless technology operations, strengthen digital literacy, and support organization-wide events. This position is ideal for a detail-oriented, service-minded technologist who enjoys solving problems, documenting solutions, enabling staff, and improving operational workflows. In this role you will have the opportunity to interface regularly with JFF staff members at all levels and external partners or clients as needed. The IT environment includes a 95% Mac OS, 5% Windows OS device mix and a primarily cloud-based SaaS ecosystem with minimal on-premise infrastructure. End-user computing is supported through mobile device management and remote support tools, while collaboration and productivity are driven by Microsoft 365 (Exchange, Teams, OneDrive, SharePoint). Identity, access, and security are centrally managed, and the IT team focuses on SaaS administration, endpoint management, access controls, integrations, and user experience rather than traditional server maintenance. This is an exciting opportunity for someone who is looking to grow and apply their technological knowledge and IT support experience to hit the ground running and support a growing, mission-driven organization. What you'll do: Service Desk & Incident Management * Act as a point of contact for IT service desk requests-triaging, diagnosing, and resolving incidents across hardware, software, accounts, and SaaS platforms. * Use the ITSM platform (Zendesk) to log, classify, and manage tickets; ensure timely resolution within established SLAs, escalating complex issues as needed to the appropriate parties. * Conduct root-cause analysis on recurring issues and propose process enhancements. * Provide remote and onsite support, with excellent communication and customer-service skills. Onboarding & Offboarding Workflows * Execute end-to-end technology onboarding for new hires, including device provisioning, account creation, license assignment, equipment shipping, and orientation training. * Execute end-to-end technology offboarding for departing staff, including removing access, coordinating equipment return, managing file archiving, and ensuring proper license reclamation. * Partner with People & Culture to execute workflows and maintain a consistent experience for incoming and departing staff. Software, License & Asset Management * Maintain accurate inventories of all software licenses, and SaaS subscriptions. * Monitor license usage and renewal cycles. * Support procurement workflows for end-user hardware, peripherals, and software. SaaS & Application Administration * Provide Tier-1/Tier-2 administration for major platforms including Microsoft 365, Asana, Salesforce, Glean, Domo, and other organizational SaaS systems. * Support application setup, access management, MFA configuration, and basic configuration changes. * Assist in monitoring health, integrations, and user experience across JFF's SaaS ecosystem. Digital Literacy Support & Knowledge Base Management * Create and maintain knowledge base articles, how-to guides, and short training videos to improve digital literacy and reduce repeat incidents. * Conduct small-group or 1:1 training sessions on common tools (Microsoft 365, conferencing platforms, device basics, digital security, etc.). * Contribute to improving IT documentation, processes, and SOPs. Hardware Asset Management * Assist with device setup and maintenance of organizational hardware including laptops, monitors, peripherals, printers, and networking equipment. * Assist with troubleshooting Mac/Windows devices, network equipment, A/V equipment, and conference room technology. Events & Meeting Technology Support * Provide live tech support for internal and external events, including Teams/Zoom sessions, hybrid meeting setups, and A/V needs. * Assist Event teams and external A/V vendors on technical requirements, equipment, and day-of support needs. Who you are: The qualifications listed within the job description are intended as a guide and we do not expect candidates to bring all experiences and skills listed. Research supports that self-selecting out of potential professional opportunities is particularly common among individuals with identities that are marginalized in professional spaces. So, if you believe that you can meet the overall expectations of the position, we encourage you to apply so that we have an opportunity to learn more about you and the unique strengths you would bring to the work. Technical Skills * You bring 6-8 years of experience in IT support, service desk work, or systems administration in a Mac-heavy environment. * You possess strong knowledge of MacOS (required) and Windows OS (preferred). * You have strong experience administering Microsoft 365 (Entra ID, Exchange, SharePoint, Teams, OneDrive, etc. * You have strong experience with ITSM tools (e.g., Zendesk), MDM platforms (e.g., Jamf), and remote support tools (TeamViewer, etc.). * You possess and understanding of identity & access management principles, MFA, SSO, and basic cybersecurity practices. * You are familiar with on-premise IT infrastructure operations and maintenance, including networking equipment such as routers, switches, firewalls, wireless access points, and supporting hardware like servers and storage devices. Professional Competencies * You are a resourceful, self-starting, critical thinking problem solver who can troubleshoot a wide range of technical issues and quickly diagnose technical issues as they arise. * You are highly capable of learning new software and platforms quickly. * You have a customer-centric mindset with exceptional written and verbal communication. * You have the ability to balance multiple priorities, manage SLAs, and follow structured processes. * You have experience creating documentation and training materials to support end-user learning. Organizational Alignment * You are dependable and willing to work a flexible hybrid schedule with the need for on-site and occasional inconsistent hours dictated by IT issues and meeting/event schedules. * You are willing to roll up your sleeves on a wide range of work, from higher-level systems administration and incident management to hands-on tasks like A/V setup, equipment moves, and in-room tech support. No task is too small when it supports JFF staff and mission. * You are comfortable working in a less rigid, fast-changing environment where priorities can shift and not everything is fully scripted or documented. What We Offer At JFF, we're fueled by the desire to create a world where everyone has equal opportunity for economic advancement. Our team works hard to push the boundaries of what is possible, and in return, we provide a gratifying work experience, competitive salaries, and a comprehensive benefits program that includes flexibility and choice as core values in order to support people wherever they are in their lives and careers. JFF offers a flexible PTO policy. For IT roles that support core business hours, time away is planned in coordination with the team to ensure coverage and continuity of support. JFF has offices in Boston, Oakland, and Washington, DC, this role will be based in our Washington, DC office; employees are welcome to use JFF office space to work in-person or hybrid. To improve the employee experience and promote productivity while working remotely, JFF offers an annual home office stipend to all regular full-time and part-time employees. In addition, new employees receive office equipment as needed. The hiring range for this role is $90,000 - $100,000 annually, in alignment to JFF's Senior Manager salary band and our compensation philosophy. Starting salaries for new hires will be determined based on a combination of the new hire's relevant experience and market demands. To Apply As part of your application, please include your resume and a thoughtful cover letter, addressed to Aaron Andino, IT Operations Manager, outlining how your skills and experience meet the qualifications of the position. Our hiring process for this role will typically include: a recruiter phone screen, a hiring manager conversation, a live case exercise focused on real IT scenarios, and a panel interview with cross-functional partners. We'll share details and preparation guidance in advance of each stage. We are accepting applications through January 30, 2026 at 9am ET. Applications submitted by that date will be reviewed and candidates will receive updates on their candidacy by the week of February 9, 2026. At JFF, we're also committed to accessibility and want to ensure that everyone, including people with disabilities, can fully access and engage with our application and hiring process. If you are unable to complete this application due to a disability and/or have specific access/accommodation needs in order to fully participate in our hiring process, please contact us at hiringaccommodations@jff.org. Positions at JFF are not eligible for employer-visa sponsorship or open to F-1 student visa holders.

Friendship Public Charter School operates a thriving network of college preparatory public charter schools. Headquartered in Washington, DC. Friendship serves over 4,800 students in preschool to grade 12 and guides a growing network of alumni to college completion annually. Our mission is to prepare students to become ethical, literate, well-rounded and self-sufficient citizens by providing a world-class education that motivates students to reach high academic standards, to enjoy learning, to achieve success, and to contribute actively to their communities. For 25 years, with the support and guidance of our exceptional faculty, our students have risen to the challenge with high graduation rates, college acceptances and unparalleled success academically and socially. The Technology Support Specialist is primarily responsible providing technical support to the Friendship Schools user community Please note that the salary range will be $60,000 to $70,000. This role is fully in-person. Responsibilities * Provides first line technology support to faculty, staff and students of their assigned schools. * Provide technology support to Parents/Guardians of student device and accounts at their assigned schools. * Provide coverage/support to any campus when needed/required. * Provide Onsite and remote Technical support. * Logs and tracks all calls using the Zendesk ticketing system, and maintains records and related problem documentation. * Review, solve and close IT support tickets in timely manner. * Create, distribute and support computer (laptop, desktop, tablet) OS images and software. * Chromebooks & cart management (Syncing, assignment, inventory and repair). * Work with System Administrator to escalate tickets, network and server solutions. * Deploy, label and perform maintenance on projector filters, phones, computers, and printers. * Keep cabling in all offices and classroom orderly and clean. * Work with Director of Technology Operations to manage school inventory and asset replacement cycle. * Prepare classrooms for the beginning of school, including phone, Interactive board, projector, wiring, desktop and cart placement. * Diagram and audit technology assets in the assigned school. * Survey principal, business manager and department head satisfaction in technology support. * Administer the local AD, file, print and application servers as well as monitor backup and restorations. * Manage software updates, patches and administration for solutions such as Anti-Virus, MS Office, Mac OS, iOS, Google Chrome and Window Operating Systems. * Facilitate end user resolution for escalated calls/tickets and engage the necessary technical support resource. * Follow up with end users to ensure issues are resolved and the end users are satisfied. * Report operational metrics and progress to the System Administrators on a regular basis, including ticket status, backup status, project progression, asset diagrams/audit. * Keep direct work supervisors up to date on any issues or concerns. * Work with other Technology Support Specialists to ensure operational consistency. * Working with external contractors on specific tasks and/or projects related to technology. * Orchestrate support and logistics for large technology reliant events, including Assessment testing, on-boarding, STEM and afterschool support. * Extend computer support resources to Friendship Cares. * Perform other technology related duties and emergency work as assigned. Qualifications * Two or more years of experience in Technology support role. * Working knowledge of Microsoft Intune or/and any other MDM desired. * Working knowledge of Google administration/G-Suite. * Working knowledge of Microsoft Windows, Apple and Chrome devices. * The ability to verbalize or express complex technical concepts effectively in writing and have overall excellent communication and customer interface skills. * Must be able to work well with individuals from different disciplines and with varying degrees of technical experience. * Excellent oral and written communications and interpersonal relation skills. * Must be able to comfortably lift' and move 30 LBS. Education: * Associate's degree in MIS, computer science or related field is highly desirable * Microsoft Certification (MCP, MCSA, MCSE) preferred. * CompTIA A+ and/or Network + is desired. FPCS's policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. This policy applies to recruitment and hiring, training, promotion, compensation, benefits, transfer, layoff, termination and all other terms and conditions of employment. Employment decisions at FPCS are based solely upon relevant criteria, including an individual's capabilities, qualifications, training, experience and suitability.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Tier 1 Support Specialist / Information Technology Spec 1 Institution: Century College Classification Title: Information Technology Spec 1 Bargaining Unit / Union: 214: Minnesota Association of Professional Employees City: White Bear Lake FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $25.54 - $38.34 Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States. Job Description Position Purpose This position provides primary first-level technical support within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams. Position Responsibilities * Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person. * Maintain college computing hardware and software. * Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs. Salary Range: $25.54 - $38.34/hour (DOQ - Salary Placement will be done at time of hire.) Minimum Qualifications * Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience). * Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems. * Basic working knowledge of one or more network operating systems, including administration of user accounts. * Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience. Physical Requirements * This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting. * This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment. Preferred Qualification * Experience supporting technology usage in an educational setting. * Strong customer service experience and skills. * Knowledge of Extron integrated multimedia control systems and their programming. Other Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of employment references and a driver's license background check. Work Shift (Hours / Days of work) Monday - Friday 9:30am - 6:00pm Telework (Yes/No) Yes - *Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process. Application Procedure To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources. Internal Applicants - Please make sure your applications materials reflect how you appear in Workday. All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for "Browse Jobs - Employees" in Workday via the search bar at the top to view open positions. External Applicants - Please make sure to use your legal name on your application materials. Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State. Please upload the following documents to your application. * Cover letter/letter of interest. * Current resume. You can upload the required application documents under the cover letter/resume section with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents. These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process. Candidates having issues with job applications (i.e., unable to apply) or needing accommodations can email: ********************* . Inquiries about application status or general questions about the position should be directed to **************** For additional information about the application process, go to our Employment page on our main Century College site, ***************************************** click on Current Employment Opportunities for more information. About Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year. We offer degrees, diplomas, certificates, and courses in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training. With various student support and student life opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community. As a "community" college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners. Century College. Discover What's Next! To learn more about Century College or Minnesota State, visit ************************ or ***************** For questions, please contact Century College Human Resources at **************** Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at ************************home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling ************. Link to Century College's Non-Discrimination Statement ************************about/non-discrimination-statement Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. Desired Start Date: 02-25-2026 Position End Date: Open Date: 01-08-2026 Close Date: 01-08-2026 Posting Contact Name: Kim Claggett Posting Contact Email: ************************

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. is available only to enrolled American University students. Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process. Department: School of Communication Time Type: Part time FLSA Status: Non-Exempt Job Description: Summary: SOC Technology Services is seeking motivated undergraduate and graduate student employees to join our team for Spring 2026. Student Support Assistants will be cross-trained to work across various help desks and technology spaces within the School of Communication (SOC). This is a hands-on position ideal for students interested in gaining experience in customer support, media equipment, and classroom technology. Essential Functions: * Provide on-call assistance for faculty and staff regarding classroom technology issues. * Answer our help desk phone and troubleshoot classroom tech-related questions or errors. * Operate basic projection system and AV equipment during classes and in the theater. * Provide assistance to faculty using the space, ensure the food/drink policies are met, and perform opening/closing procedures of the space. * Staff the equipment checkout desk and assist with equipment check-ins/returns. * Perform basic equipment inspections and help transfer gear (as able). * Assist with setup and basic operation of studio equipment. * Provide in-room support for ongoing classes and events. Position Type/Expected Hours of Work: * Part-time. * 10 expected hours per week. Salary Range: * $18.00 - $19.00 per hour. Preferred Education and Experience: * Familiarity with classroom A/V systems, media production gear, or customer service. * Communication and problem-solving skills. * Willingness to learn and provide support across different environments. Additional Eligibility Qualifications: * Flexible scheduling is available based on student availability and course schedule. * Opportunities for continued employment during the academic year. Other Details * This position is available only to enrolled American University students. * Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. * American University is an E-Verify employer. * Visit **************************** for additional information about American University employment and benefits. Current American University Employees American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings. Contact Us For more information or assistance with the American University careers site, email ************************. American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. is available only to enrolled American University students. Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process. Department: School of Communication Time Type: Part time FLSA Status: Non-Exempt Job Description: Summary: SOC Technology Services is seeking motivated undergraduate and graduate student employees to join our team for Summer 2025. Student Support Assistants will be cross-trained to work across various help desks and technology spaces within the School of Communication (SOC). This is a hands-on position ideal for students interested in gaining experience in customer support, media equipment, and classroom technology. Essential Functions: * Provide on-call assistance for faculty and staff regarding classroom technology issues. * Answer our help desk phone and troubleshoot classroom tech-related questions or errors. * Operate basic projection system and AV equipment during classes and in the theater. * Provide assistance to faculty using the space, ensure the food/drink policies are met, and perform opening/closing procedures of the space. * Staff the equipment checkout desk and assist with equipment check-ins/returns. * Perform basic equipment inspections and help transfer gear (as able). * Assist with setup and basic operation of studio equipment. * Provide in-room support for ongoing classes and events. Position Type/Expected Hours of Work: * Part-time. * 15 expected hours per week. Salary Range: * $18.00 per hour. Preferred Education and Experience: * Familiarity with classroom A/V systems, media production gear, or customer service. * Communication and problem-solving skills. * Willingness to learn and provide support across different environments. Other Details * This position is available only to enrolled American University students. * Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. * American University is an E-Verify employer. * Visit **************************** for additional information about American University employment and benefits. Current American University Employees American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings. Contact Us For more information or assistance with the American University careers site, email ************************. American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Role: PC Provisioning Technician Duration: 6+ Months BGV will be done for the selected candidates. Essential Job Functions: • Install computer image, following instructions provided • Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required • Ensure Service Level Agreement is maintained when providing service to clients • Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting • Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM • Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase • Follow established and tested process and procedures provided by the WBG Team Lead • Validate installation through defined quality assurance procedures • Ship PC equipment to country offices when required • Fill-in, review, and turn-in tracking documents on a daily/weekly basis • Ensure work environment is maintained (clean, organized, and safe) • Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand Educational Qualifications and Experience: • Education: Bachelor's degree • Role Specific Experience: 2+ years of work experience relevant to the duties and accountabilities of the position • Experience in Windows Vista / Win-7 PC Imaging and staging • Experience in asset management Certification Requirements: None specified Required Skills/Abilities: • Strong knowledge of troubleshooting PC Operating System and Hardware issues • Ability to install a client's standard/core software packages and new releases of these packages as instructed in written guidelines • Ability to follow instructions • Capacity to assume increasing responsibility • Ability to work effectively in a team environment • Excellent verbal and written communications skills • Excellent administrative skills: organized, efficient, detail oriented, and versatile • Excellent customer service approach to dealing with people at all levels • Exhibit pleasant, professional, and courteous workplace etiquette Desired Skills/Abilities: • Proficiency in MS Excel Pluses for Levels: (level II, III): Experience Matrix for Levels: • Level I - 2+ years of experience Please respond with your word resume and requested details: Full Name : Work Authorization: Contact Number : Email ID : Skype ID: Current location: Willing to relocate : Rate/hr : Additional Information All your information will be kept confidential according to EEO guidelines.

The position will support users in operating district-owned technology products in a network environment, respond to help desk inquiries, prepare and deliver one-on-one and group training, troubleshoot hardware and software problems, install software and hardware products and upgrades, and provide on-site and telephone support for user questions. Salary range is $25,000/year, for 20 hours/week. This is a year-round position.Example of Duties and Responsibilities 1) Researches and resolves users' problems 2) Installs and supports the district's standard hardware and software products 3) Provides telephone (help desk) and on-site support for user hardware, software, and minor networking issues 4) Other duties as assigned by the Director of Technology Knowledge Of: 1) Operating systems (MacOS, Chrome) 2) Skill and ability to troubleshoot many situations logically 3) Basic concepts of office practices, procedures, equipment and maintenance needs 4) Operating, installing, and configuring computers, peripherals, and software applications in a stand-alone and multi-user environment 5) Comprehensive knowledge of Google Classroom Ability To: 1) Interpret, apply, and explain rules, regulations, policies, and procedures related to the assignment 2) Communicate effectively both orally and in writing to non-technical staff 3) Establish and maintain cooperative and effective working relationships with others. 4) Work effectively, both independently and as a member of a team 5) Coordinate and meet schedules, assignments, and timelines.

Technology/Technology Assistant Date Available: Immediately 2025 - 2026 Opening System-wide REPORTS TO: Director of Technology WORK YEAR: January 5, 2026 - September 30, 2026 HOURS: 21 hours SALARY: $55,000 - $65,000 Attachment(s): BPS_Student_Information_System_Transition_Coordinator_JobDescription.pdf

In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters. Have a valid United States Social Security Number (SSN). Remain in “valid” Visa status as applicable. A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester. Federal Work Study student may apply. In good disciplinary standing. Must be located in the U.S. For complete program details, please go to our website: *************************** Audio/Visual equipment support for learning and rehearsal spaces on campus. Review of applications will begin in January 2026.Essential Duties and Responsibilities: Provides on-call classroom support related to musical equipment for faculty and students, in a polite and professional manner Responsible for inventory, testing, and relocation of equipment Required Skills and Knowledge: This position requires basic knowledge of audio system (PA) operation, setup, installations, maintenance, and troubleshooting Must be able to lift up to 45 pounds Professional and attentive communication skills Preferred Skills and Knowledge: Experience with instrument amplification and audio visual cabling is preferred Studio/Live Sound experience is a plus General knowledge of Apple computer systems and applications MP&E or EPD majors are encouraged to apply Expected Hours Per Week: 10-20 Expected Dates and Times of Shifts: Monday-Friday, anywhere between 9am-6pm Hourly Rate: $16.97 Hiring Manager: Patrick Fahey

JOB DESCRIPTION Job Title: IT Operations Technician Division: Administration and Finance Department: Information Technology Reports to: IT Operations Manager Employment Status: 40 hours per week JOB SUMMARY: The IT Operations Technician is primarily responsible for effective support, preventative maintenance, and consultation for the following areas: faculty and staff desktop technology for technology issues and requests including desktop computers, laptops, mobile devices, printers, copiers, software (including installs), helpdesk call and ticket monitoring, student worker coordination, basic network troubleshooting, digital and analog audiovisual/multimedia systems and services; event and meeting space technology; event planning, coordination, and support; conferencing and collaboration services (e.g. video, web, and teleconferencing); videography and streaming services; lecture and content capture services and many other devices. This position is 100% based on-campus in Newton, MA PRINCIPAL DUTIES AND RESPONSIBILITIES: The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities. Lasell University has the right to add or change job responsibilities at any time. Answer phone/email/ticketing requests for support and log all support requests in the ticketing system Computer setup for new hires, moves, and changes (file migration, user preferences, etc.) Deploy and maintain network printers Provide "fixes" and modifications of installed software Assist Infrastructure technicians by providing basic networking troubleshooting and assistance in hardware repair/replacement Troubleshooting and maintain classroom and multimedia technologies and AV equipment Provide AV setup and support for events and meetings Maintain public and lab computing spaces Collaborate on the creation and testing of computer/OS images for faculty and staff computers Utilize Intune to display software packages and updates Create and maintain knowledge base articles Responsible for asset management and physical & digital security of desktop and mobile technology Maintain Physical Security of computers Provide guidance and support to IT student workers Diagnose & replace computer components Other duties as assigned MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB: Education level: Bachelor's degree in Information Technology field or 2 years relevant work experience. Technology skills: * Comprehensive understanding of PC and Mac hardware and experience performing substantial repairs on desktop computers and laptops * Intermediate (2+ years) PC/Mac/Printer Hardware configurations and troubleshooting * Experience installing and troubleshooting software and hardware * Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless) * Experience delivering tier 2-3 desktop support to end users in a mixed Windows and Mac environment * Experience with troubleshooting Extron AV systems * Experience with wired/wireless microphone systems, audio amplification and PA systems * Experience using TeamDynamix or similar ITSM tool * Experience with LDAP, Active Directory and group policies, data recovery tools, DHCP, and DNS * Experience with Intune * Familiarity with Microsoft Office applications Other Skills/Requirements of the Job: * 2+ years related experience * Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly and strong research and analytical skills for more complex issues/problems * Must be able to work independently on complex work with minimal direction as well as collaboratively within a team setting as either participant or leader * Strong communication, collaboration, organizational and time management skills including the ability to multi-task, prioritize, and independently manage a changing workload in a wide variety of settings and situations * Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations | ability to maintain a strong sense of urgency | appropriate use of judgment as to when to escalate difficult situations or seek guidance * Ability to follow up on assignments from IT Operations Manager and complete tasks in a timely manner * Attentive to detail and documents work as well as communication with clients through ticket tracking system (TeamDynamix) * Demonstrated ability to deliver professional customer service * Ability to work occasionally adjusted work hours during peak academic periods and special events CERTIFICATION, REGISTRATION OR LICENSURE REQUIRED BY THE JOB: * Desktop support related certifications such as: MSCE, A+, Network +, CCNA, ACMT a plus PHYSICAL AND VISUAL REQUIREMENTS OF THE JOB: * (Pick the one from each category that best suits this position): Physical Effort: ___Average physical effort with some handling of light weights such as supplies or materials on an infrequent basis. (10 - 15 lbs.) ___ Occasionally an above average amount of physical effort including consistent standing, lifting and carrying light to moderately heavy materials or equipment. __x_ High level of physical effort such as pushing, pulling, bending, lifting and carrying heavy objects. (Over 50 lbs.) Visual: ___ Average visual effort with infrequent exposure to visually demanding work. __x_ Above average visual effort with frequent exposure to visually demanding work involving detailed work. ___ High level of visual effort with continuous exposure to highly detailed work requiring substantial concentration. What is the extent of exposure to unpleasant work conditions required in carrying out job duties? Check Only One from each category. __x_ Work performed in an environment with correctable conditions such as lighting and room temperature. ___ Work performed in an environment requiring occasional exposure to weather extremes, fumes , odors and/or noise. ___ Work performed in an environment requiring constant exposure to weather extremes, fumes, odors and/or loud noise Hazards: __x_ Normally, no exposure to job hazards; probability of injury is remote. ___ Occasional exposure to job hazards, resulting in some injury, lost time, or threatening to one's personal health. ___ Frequent exposure to job hazards, resulting in injury, lost time, total disability or death.

Student Information System - Transition Coordinator JobID: 2539 Technology/Technology Assistant Date Available: Immediately Additional Information: Show/Hide 2025 - 2026 Opening System-wide REPORTS TO: Director of Technology WORK YEAR: January 5, 2026 - September 30, 2026 HOURS: 21 hours SALARY: $55,000 - $65,000