Medical Receptionist jobs at Brown Medicine

Perform various functions in a heavy telephone call environment. Receive inbound calls and be able to politely assist customer requests. Ensure patients' inquiries are adequately answered to their satisfaction such as determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database; determining insurance and referral requirements. Must be able to use a switchboard or directory, manage multiple telephone lines at one time, and perform other clerical duties. PRINCIPAL DUTIES AND RESPONSIBILITIES: Consistently applies the Brown Dermatology's values of patient care priority, dignity, collaboration, integrity and quality in support of our mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education. Responsible for knowing and acting in accordance with the Brown Dermatology's Compliance Program and Code of Conduct. Consistently practices the Brown Dermatology's Customer Service Standards. Answer incoming calls and route them to the appropriate department. Take appropriate action for each call. Accurately register patients and schedule appointments following established schedule templates. Manage large amounts of inbound and outbound calls in a timely manner. Follow call center “scripts” when handling different topics. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Maintain proper record of all interactions with customers on the call center database. Serve as a central link of communication between patients, medical staff and the general public. Operate computer and IT equipment such as switchboards, headset etc. Keeps equipment operational by following established procedures; reporting malfunctions. BASIC KNOWLEDGE: High school diploma or GED. Knowledge of medical office procedures and terminology and medical insurance policies, procedures and requirements. Proficient in relevant computer applications. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Ability to handle stressful situation appropriately. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instructions given in English. Ability to sort and file by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). EXPERIENCE: Prefer a minimum of one-three years in a call center environment. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conditions common to a clinical practice environment. Involves frequent contact with patients and other customers. Interaction with others is constant and interruptive. Work may be stressful at times. INDEPENDENT ACTION: Work is performed under general supervision, with some independent judgment exercised in determining priorities. SUPERVISORY RESPONSIBILITY: None. Brown Dermatology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions. We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Dermatology welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions.

Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients. Description The Lead Patient Service Representative is the point person for the Patient Service Representative Team. The team is tasked with coordinating communication, managing patient inquiries, and ensuring positive and efficient patient experience while adhering to patient confidentiality and privacy regulations. Duties And Responsibilities Patient registration, scheduling, data entry and processing. Educates patients regarding benefits and collects patient payments, at point of service. Complete and accurate management of patient data in practice management system. Verify health insurances and obtain referrals. Organize and maintain medical records. Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc. Must have a clear understanding of company policies including the company manual. Requirements Knowledge, Skills, and Abilities: Exceptional Customer Experience - Understands and anticipates customer needs, takes action to meet customer's needs and strives to exceed their expectations. Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor. Drive for Results - Strives for improving the delivery of services with a commitment to continuous improvement. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Education High School Diploma or equivalent preferred Typical Physical Demands Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting Ability to see, hear, and speak with sufficient capability to perform assigned tasks Driving independently to other facilities Our Full-time Employment Package Offers Medical, dental, and vision insurance begins first day of the month following date of hire FSA and HSA Paid long-term disability (LTD) Paid LIFE and AD&D insurance Paid Time Off (PTO) and holidays 401k Plan Competitive salary Career growth and leadership development We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.

Eye Health Vision is currently expanding our team and are looking for a medical receptionist to join our busy practice. Flex hours are available. This role includes, but is not limited to the following tasks: Duties And Responsibilities Patient registration, scheduling, data entry and processing. Educates patients regarding benefits and collects patient payments, at point of service. Complete and accurate management of patient data in practice management system. Verify health insurances and obtain referrals. Organize and maintain medical records. Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc. Must have a clear understanding of company policies including the company manual. Requirements Knowledge, Skills, and Abilities: Exceptional Customer Experience - Understands and anticipates customer needs, takes action to meet customer's needs and strives to exceed their expectations. Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor. Drive for Results - Strives for improving the delivery of services with a commitment to continuous improvement. Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making. Education High School Diploma or equivalent preffered Typical Physical Demands Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting Ability to see, hear, and speak with sufficient capability to perform assigned tasks Driving independently to other facilities We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.

Job Description Under direction of office supervisor and physicians receives patients into site. Ensures record is complete and available prior to patient arrival. Updates patient information including demographics and insurance information. As appropriate, provides patients with information regarding appointments, test requirements, etc. in preparation for next visit. Collects co-payments, preparing and maintaining related records. Provides charge entry for services rendered to patients. Maintains efficient front desk operations. This is a full-time, 40 hours/week position (8:00AM-4:30PM Monday-Friday) supporting the Renal division in Warwick. PRINCIPAL DUTIES AND RESPONSIBILITIES: Consistently applies the Brown Medicine values of patient care priority, dignity, collaboration, integrity and quality in support of the Brown Medicine mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education. Is responsible for knowing and acting in accordance with the Brown Medicine Compliance Program and Code of Conduct. Consistently practices the Brown Medicine Customer Service Standards. Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated. Greet patients and visitors promptly. Assist patients and family members or other customers with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner. Confirm patient appointments in advance of visit. Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. Schedule patient appointments Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the office (organizing, housekeeping, assisting others, etc.). Check patients into clinical office by updating patient demographic information and “arriving” the patient in the software. Verify insurance information at each patient visit. Review encounter forms to ensure accurate diagnostic/treatment codes are applied. Collect payments (co-pays) for services rendered when applicable (at check in or at check out.) Reconcile encounter forms and payment collection on a daily basis. Document and log unused encounter forms as directed by the Patient Accounting Office. Check patients out of the clinical site by processing the paperwork, scheduling follow up visits and entering the charge for the visit.. Photocopy, fax and file as required. Process outgoing mail and distribute incoming mail. Initiate and follow through on referral authorization calls to insurance carriers as necessary. Type correspondence as directed. Filing as required. Prepare initial patient medical record. Respond to routine requests for information in a timely manner following procedure/guidelines. Reduce inquiries to others when information is readily available through other means. Maintain equipment and report broken or missing equipment to manager as soon as possible. Willingly learns new skills, procedures, protocols as they are introduced; attends training and masters new software programs. May perform duties of Medical Assistant. Maintain work area in a neat and orderly fashion. Attend meetings as required. Demonstrate flexibility to perform duties wherever volume deems it necessary within the office. BASIC KNOWLEDGE: High school diploma or GED. Knowledge of medical office procedures and terminology. Knowledge of grammar, spelling and punctuation to document patient information and type correspondence. Skill in greeting patients and answering telephones with a strong customer service focus. Skill in operating a variety of office equipment such as copier, facsimile machine and computer. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instructions given in English. Ability to sort and file by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). EXPERIENCE: Minimum one-year secretarial experience preferably in a medical setting. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment. Involves frequent contact with patients and other customers. Interaction with others is constant and interruptive. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. INDEPENDENT ACTION: Work is performed under general supervision, with some independent judgment exercised in determining priorities. SUPERVISORY RESPONSIBILITY: None. Employees are required to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions. We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Medicine welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions. Brown Physicians, Inc. will join Brown Health Medical Group/Brown University Health effective December 28, 2025. As part of this integration, there may be changes to our application process. Depending on timing, candidates may be asked to re-submit their application through the Brown University Health system. We appreciate your understanding and continued interest in joining our team during this exciting time of growth.

Night Emergency Department Registered Nurse (RN) Opportunities Registered Nurses are responsible for providing nursing care to patients and their families in accordance with the American Nurse's Association Standards of Professional Nursing Practice. The Registered Nurse is expected to provide primary nursing care for patients and to assume responsibility for other nursing care process by assessment, plan of care, intervention and evaluation. Specifications: Must have and maintain current licensure in the State of Rhode Island. Maintains CPR and any other credentials or certifications necessary to be competent as a Registered Nurse in an area of specialty. Must be able to lift a patient (with assistance) and help them into a chair, wheelchair or stretcher and be able to transport patients in wheelchairs or on stretchers. Must be proficient in the English language. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nations top specialty trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case by case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Responsible for the processing the fetal monitor tracings received by the department and ordering all records from storage. Provides general clerical assistance for department as well as back-up for other areas within the department. Performs other job-related duties as requested. Job Summary: Responsible for the processing the fetal monitor tracings received by the department and ordering all records from storage. Provides general clerical assistance for department as well as back-up for other areas within the department. Performs other job-related duties as requested. Specifications: High School graduate with appropriate clerical skills. Ability to work without constant supervision. Previous medical record experience preferable. Must be proficient in communicating in the English language. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values WIH Internal Posting Period: 8/6/2025-8/15/2025

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services. Duties and Responsibilities: Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained. Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information. Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings. Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff. Maintain accurate departmental tracking systems and generate cumulative reports as needed. Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations. Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation. Prepare and organize medical records according to provider specifications and documentation standards. Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision. Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication. Foster strong working relationships with patients, providers, vendors, and internal departments. Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards. Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude. Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities. Requirements: Must possess a high school diploma or equivalent. One year of job-related experience is required. Prior experience with an electronic medical record system is strongly preferred. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Functions as a Medical Secretary to Brown Urology with primary accountability to the Practice Manager and the site supervisor. Primarily responsible for coordinating the providers patient schedule by efficiently responding to patient and provider requests for appointments, obtaining authorizations for necessary patient testing and preparation patient medical records. Performs as a collaborative team member in ensuring excellent customer service for all patients and providers of Brown Urology. Proficient with electronic medical record systems. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory. This is a 32 hours/week position (8:00AM-4:30PM), located at our 450 Veterans Memorial Parkway, East Providence office. ESSENTIAL FUNCTIONS: Maintain all facets of designated physician(s) clinical and administrative calendar. Answer and screen all telephone calls for designated physician(s), referring calls to appropriate person, taking clear and concise messages and assuring responses to all messages. Schedule all office appointments, office procedures, tests, and ensure orderly scheduled patient flow. Process all incoming referrals, via various methods (fax, phone, direct message within EMR (Electronic Medical Record)) efficiently. Maintain tracking mechanisms to ensure patient results are received in a timely manner and ensure accuracy of all patient demographic information and pertinent data in the record. Prepare all patient charts prior to the office visit. Ensure patient record is available if necessary, retrieving from archive and/or other paper or electronic means as applicable, and ensuring all necessary consultation, paperwork and/or test results are available for appointment. Obtain all necessary authorizations for office procedures/test and ensuring referrals are in place for office visits/billing to ensure payment of services rendered. Perform secretarial/clerical duties including medical transcription and dictation as needed. Ensure timely entry of all operative cases into the practice management system. Collect all co-payments or obtain financial responsibility documents before the patient's departure from the medical office. Coordinate and completes all insurance, TDI, and workers comp forms. Assist with rooming patients when needed, to include obtaining vital signs, reconciling medications, confirming allergies, past medical and social history. Responsible for any other duties which may be assigned to facilitate the overall improvement in patient care as may be assigned by the Practice Manager or Site Supervisor. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: Three to five years' medical secretarial experience preferred. Degree from an accredited technical school or certification as a medical secretary preferred. Proficiency with electronic medical records, preferably eClinicalWorks. Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. Interpersonal skills are necessary to deal effectively with patients, their representatives and other personnel/coworkers. Computer literate with thorough knowledge of Microsoft Office Suite specifically with calendar management in Outlook. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. It involves frequent contact with patients. Work may be stressful at times. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITY: None. Brown Urology requires employees to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions. We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Urology welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions. 8:00AM-4:30PM

Who we are Riverside Animal Hospital is Hiring a Veterinary receptionist! Details * Role: Veterinary Receptionist * Status: Full-time * Salary: Negotiable and based on experience Calling all rockstar veterinary receptionists! Are you feeling underutilized? Maybe a little undervalued? Do you feel you're losing touch with some skills you worked so hard to master? If you want to be recognized for your accomplishments and empowered to put those hard-earned talents to work, Riverside Animal Hospital wants you on its team! Riverside is ready to hire an experienced full-time veterinary receptionist to join our team. Why You'll Love it Here * Team-first culture that's supportive, fun, and big on growth * Leadership that listens and invests in your development * Mentorship, continuing education, and real career pathways * Flexibility that supports real work-life balance * A clinic culture that celebrates your unique awesomeness All of our team members should be ready to * Let your passion for pets and veterinary care shine every day * Rotating Saturday shifts * Laugh. Life is short; smile while you still have teeth * Lunch breaks on the reg Our receptionists' client service is among our most valued assets, and we aren't shy about showing our appreciation. That's why we have assembled some exceptional benefits to keep life going smoothly, including: Financial Benefits * A flexible approach to compensation that will reflect your skillset and future performance * 401(k) matching & Roth Retirement Savings Plan * Flexible Spending Account (full-time only) * 529 Savings Plan * Tuition Support Program (full-time only) * Referral bonus program Wellness Benefits * Health Insurance, including medical, dental, and vision (full-time only) * Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) * All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) * Sick Time / Paid Time Off * Free/discounted lab work for all employee pets * Pet discounts on services and products * Pet food discount program Workplace Benefits * Quarterly Team Rewards Bonus Program * Professional development opportunities * Continuing education allowance * Uniform allowance Lifestyle Benefits * Six paid holidays (full-time only) * Employee Assistance Program * Employee discount program Join Our Team! Like what you hear? Take the next step towards awesomeness and apply today! Diversity, equity, inclusion, and belonging are core values at Riverside Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

If you are looking for a great work environment with work/life balance and fantastic benefits, this is the place! We are now seeking a Front Desk Receptionist to join our team. Not only do we offer a great work environment, our benefits are fantastic! Packages include a generous paid time off program, health insurance, flexible spending account, life insurance, 403(b), work/life balance , tuition assistance, and much more! POSITION SUMMARY: The Front Desk Receptionist is responsible for checking patients in and out, scheduling office appointments and procedures, verifying patient insurances and maintaining demographic information and processing messages to and from staff. Essential Duties include: Greeting patients/guests, answering basic questions and directing them to the appropriate departments/locations Check patients and guests in and out Entering/maintaining all current patient information in Practice Management System ensuring maximum data integrity in database Assists patients in accurately completing all required and appropriate forms. Insurance verification, collection of co-pays/monies owed, prepare and balance daily financial registers Schedule, cancel and reschedule patient appointments Robust Confirmation calls daily Provide patient education on Sliding Fee programs and other available services and programs Handle patient complaints and resolve Daily Reports for preparation of upcoming patient visits and data integrity maintenance Receive and route messages or documents to appropriate staff Ensure outgoing forms are sent to patients via Form Dr. Monitor electronic systems for incoming forms Maintain strict confidentiality in all matters Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information Enliven and support the mission, vision, and values of Wood River Health Adhere to organizational policies and procedures Adhere to the Wood River Health Compliance Program Standards Performing other duties as assigned to meet business needs The ideal candidate will have: High School diploma or equivalent 1-2 years related experience Demonstrated proficiency computer keyboard skills Wood River Health is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, age, disability status, national origin, sexual orientation, gender identity or expression, protected veterans status, or any other characteristic protected by law. We are actively seeking a diverse array of candidates.

If you are looking for a great work environment with work/life balance and fantastic benefits, this is the place! We are now seeking a Front Desk Receptionist to join our team. Not only do we offer a great work environment, our benefits are fantastic! Packages include a generous paid time off program, health insurance, flexible spending account, life insurance, 403(b), work/life balance, tuition assistance, and much more! POSITION SUMMARY: The Front Desk Receptionist is responsible for checking patients in and out, scheduling office appointments and procedures, verifying patient insurances and maintaining demographic information and processing messages to and from staff. Essential Duties include: Greeting patients/guests, answering basic questions and directing them to the appropriate departments/locations Check patients and guests in and out Entering/maintaining all current patient information in Practice Management System ensuring maximum data integrity in database Assists patients in accurately completing all required and appropriate forms. Insurance verification, collection of co-pays/monies owed, prepare and balance daily financial registers Schedule, cancel and reschedule patient appointments Robust Confirmation calls daily Provide patient education on Sliding Fee programs and other available services and programs Handle patient complaints and resolve Daily Reports for preparation of upcoming patient visits and data integrity maintenance Receive and route messages or documents to appropriate staff Ensure outgoing forms are sent to patients via Form Dr. Monitor electronic systems for incoming forms Maintain strict confidentiality in all matters Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information Enliven and support the mission, vision, and values of Wood River Health Adhere to organizational policies and procedures Adhere to the Wood River Health Compliance Program Standards Performing other duties as assigned to meet business needs The ideal candidate will have: High School diploma or equivalent 1-2 years related experience Demonstrated proficiency computer keyboard skills Wood River Health is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, age, disability status, national origin, sexual orientation, gender identity or expression, protected veterans status, or any other characteristic protected by law. We are actively seeking a diverse array of candidates.

If you are looking for a great work environment with work/life balance and fantastic benefits, this is the place! We are now seeking a Front Desk Receptionist to join our team. Not only do we offer a great work environment, our benefits are fantastic! Packages include a generous paid time off program, health insurance, flexible spending account, life insurance, 403(b), work/life balance, tuition assistance, and much more! POSITION SUMMARY: The Front Desk Receptionist is responsible for checking patients in and out, scheduling office appointments and procedures, verifying patient insurances and maintaining demographic information and processing messages to and from staff. Essential Duties include: * Greeting patients/guests, answering basic questions and directing them to the appropriate departments/locations * Check patients and guests in and out * Entering/maintaining all current patient information in Practice Management System ensuring maximum data integrity in database * Assists patients in accurately completing all required and appropriate forms. * Insurance verification, collection of co-pays/monies owed, prepare and balance daily financial registers * Schedule, cancel and reschedule patient appointments * Robust Confirmation calls daily * Provide patient education on Sliding Fee programs and other available services and programs * Handle patient complaints and resolve * Daily Reports for preparation of upcoming patient visits and data integrity maintenance * Receive and route messages or documents to appropriate staff * Ensure outgoing forms are sent to patients via Form Dr. * Monitor electronic systems for incoming forms * Maintain strict confidentiality in all matters * Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information * Enliven and support the mission, vision, and values of Wood River Health * Adhere to organizational policies and procedures * Adhere to the Wood River Health Compliance Program Standards * Performing other duties as assigned to meet business needs The ideal candidate will have: * High School diploma or equivalent * 1-2 years related experience * Demonstrated proficiency computer keyboard skills Wood River Health is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, age, disability status, national origin, sexual orientation, gender identity or expression, protected veterans status, or any other characteristic protected by law. We are actively seeking a diverse array of candidates.

The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting. The Lead Medical Office Specialist works closely with Specialist Team and Revenue Cycle to ensure all insurance issues are resolved in a timely manner. Serves as a resource to management and clinical staff if insurance questions arise. Meets with Clinical Management teams if necessary to discuss insurance issues. Train Medical Office Specialists and create Tip Sheets for staff. Attend Administrative / Billing meetings when needed. Works onsite Monday through Friday from 7:30am-3:30pm. Duties and Responsibilities: Coordinate day-to-day operations of the Specialist Teams, train staff when necessary, and ensure timely completion of tasks. Problem-solve when necessary and continually improve processes. Ensure updated information is obtained and communicated to all Specialists regarding insurances and services. Contact insurance and managed care companies, and other reimbursement sources pertaining to authorization for services and benefits, as appropriate. Troubleshoot insurance and authorization issues. Oversee work queues daily to ensure compliance. Work on provider templates, blocking, recurring. Provide timely responses to questions regarding insurance coverages. Provide coverage for specialists and/or medical office assistants during leave of absence or scheduled time off when needed. Complete monthly Federal Meal Program by the 5th of each month Complete monthly billing through DCYF Portal by 5th of each month Ensure up to date knowledge about insurances and advise clinicians when authorization might be needed for additional sessions. Perform special projects to support Director, Sr. Operations Manager and Asst. Office Manager. Attend mandatory in-service trainings and other required trainings. Provide training to other support staff as needed. Other duties as assigned. Requirements: High School or GED required, additional education a plus. Minimum 1 to 3 Years of third-party reimbursement in a busy setting or equivalent combination of education and experience. General computer experience is also required. Initiative, good judgment and dependability. Ability to prioritize and handle multiple assignments. Must possess good typing skills as well as good spelling and grammar. Excellent communication skills are a must. Excellent customer service skills. Bilingual Spanish preferred. Manual dexterity and mobility required. While performing the major responsibilities of this position, the incumbent must be able to regularly sit, stand or walk, and occasionally reach for prolonged periods of time. Must be able to lift, push, move and/or carry supplies or equipment up to 25 pounds, and occasionally be able to bend, stoop, crouch or kneel. Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Providence Center Medical Office Specialist Bilingual will assist clinicians in managing client appointment schedule. Ensure clinician schedules are filled with the optimum number of client appointments. Execute FTK strategies for assigned clinicians. Obtain required insurance authorizations for scheduled appointments. Contact insurance companies as required. Verify that client events have been logged correctly to ensure proper billing (Confirmed Event Report). Problem solve unconfirmed events utilizing the Problem Event Report. Assist clinicians administratively to increase overall program productivity. Duties and Responsibilities: Perform a variety of duties to support clinical staff in the department. Review daily and weekly schedules of assigned clinical staff to ensure that client appointments are pre-scheduled to meet targeted utilization levels. Identify gaps in clinician schedules and coordinate filling schedule with clinician. Anticipate client cancellations and no shows and ensure that over scheduling of client appointments occurs to maintain full clinician schedules. Review Reminderpro reports daily for assigned staff to assess impact on assigned staff schedules. Make confirmation calls to clients when required. Meet with consumers to verify insurance coverage and amount of outstanding deductible, obtain necessary pre-authorizations and gather initial demographic data and complete administrative admission forms. Contact insurance and managed care companies, and other reimbursement sources pertaining to authorization for services and benefits, as appropriate. Ensure authorizations have been obtained. Troubleshoot RIte Care billing and authorization problems. Answer in-house questions regarding insurance authorizations and consumer financial status. Update insurance information in computer through blue update as required. Notify all departments of changes in insurance. Create and maintain cancellation lists of potential replacement appointments with clinicians, where appropriate. Utilize list to fill openings caused by cancellations. Oversee the general process of third party billing for accuracy and timeliness. Review and disposition logged events that do not bill daily utilizing the Confirmed Event Report. Problem solve with clinicians and/or billing department as required. Research and troubleshoot reimbursement issues related to the Event Problem Report. Problem solve with clinicians and billing department as required. Contact insurance and managed care companies, and other reimbursement sources pertaining to authorization for services and benefits, as appropriate. Ensure authorizations have been obtained in support of client appointments. Check schedule the day before to ensure outstanding balances and prior authorizations are in place for services being performed. Ensure up to date knowledge about contracts and the number of allowable visits; advise clinician when authorization for more sessions is needed. Assist clinical staff administratively as required. Provide training to other support staff as needed. Cover as needed for other staff during staff vacancies, absences, vacations, leave of absences. Serve as a resource to staff regarding the Hispanic/Latino community. Provide education and communicate on community resources and cultural matters. Interpret/translate both language and cultural concerns for staff and other community service providers, as appropriate. Maintain cooperative relationships with other employees, consumers and the public. Treat consumers and peers with respect. Work in cooperation with co-workers and supervisory staff. Deal with co-workers regarding problems in a constructive manner. Accept and use direction and supervision. Benefit from constructive criticism. Ensure no complaints received by peers, supervisors and the public. Attend trainings and conferences, participate on Center committees. Provide feedback to staff on the content of educational programs attended. Attend mandatory in-service trainings and other trainings required. Review other reports as requested. Other duties may be assigned. Requirements: High School diploma or GED with a business background and two years experience with third party reimbursement; or equivalent combination of education and experience. Must possess good typing skills as well as good spelling and grammar. Excellent communication skills required. General computer experience also required. Bilingual Spanish required. Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

The Providence Center Medical Office Specialist Bilingual will assist clinicians in managing client appointment schedule. Ensure clinician schedules are filled with the optimum number of client appointments. Execute FTK strategies for assigned clinicians. Obtain required insurance authorizations for scheduled appointments. Contact insurance companies as required. Verify that client events have been logged correctly to ensure proper billing (Confirmed Event Report). Problem solve unconfirmed events utilizing the Problem Event Report. Assist clinicians administratively to increase overall program productivity. Duties and Responsibilities: Perform a variety of duties to support clinical staff in the department. Review daily and weekly schedules of assigned clinical staff to ensure that client appointments are pre-scheduled to meet targeted utilization levels. Identify gaps in clinician schedules and coordinate filling schedule with clinician. Anticipate client cancellations and no shows and ensure that over scheduling of client appointments occurs to maintain full clinician schedules. Review Reminderpro reports daily for assigned staff to assess impact on assigned staff schedules. Make confirmation calls to clients when required. Meet with consumers to verify insurance coverage and amount of outstanding deductible, obtain necessary pre-authorizations and gather initial demographic data and complete administrative admission forms. Contact insurance and managed care companies, and other reimbursement sources pertaining to authorization for services and benefits, as appropriate. Ensure authorizations have been obtained. Troubleshoot RIte Care billing and authorization problems. Answer in-house questions regarding insurance authorizations and consumer financial status. Update insurance information in computer through blue update as required. Notify all departments of changes in insurance. Create and maintain cancellation lists of potential replacement appointments with clinicians, where appropriate. Utilize list to fill openings caused by cancellations. Oversee the general process of third party billing for accuracy and timeliness. Review and disposition logged events that do not bill daily utilizing the Confirmed Event Report. Problem solve with clinicians and/or billing department as required. Research and troubleshoot reimbursement issues related to the Event Problem Report. Problem solve with clinicians and billing department as required. Contact insurance and managed care companies, and other reimbursement sources pertaining to authorization for services and benefits, as appropriate. Ensure authorizations have been obtained in support of client appointments. Check schedule the day before to ensure outstanding balances and prior authorizations are in place for services being performed. Ensure up to date knowledge about contracts and the number of allowable visits; advise clinician when authorization for more sessions is needed. Assist clinical staff administratively as required. Provide training to other support staff as needed. Cover as needed for other staff during staff vacancies, absences, vacations, leave of absences. Serve as a resource to staff regarding the Hispanic/Latino community. Provide education and communicate on community resources and cultural matters. Interpret/translate both language and cultural concerns for staff and other community service providers, as appropriate. Maintain cooperative relationships with other employees, consumers and the public. Treat consumers and peers with respect. Work in cooperation with co-workers and supervisory staff. Deal with co-workers regarding problems in a constructive manner. Accept and use direction and supervision. Benefit from constructive criticism. Ensure no complaints received by peers, supervisors and the public. Attend trainings and conferences, participate on Center committees. Provide feedback to staff on the content of educational programs attended. Attend mandatory in-service trainings and other trainings required. Review other reports as requested. Other duties may be assigned. Requirements: High School diploma or GED with a business background and two years experience with third party reimbursement; or equivalent combination of education and experience. Must possess good typing skills as well as good spelling and grammar. Excellent communication skills required. General computer experience also required. Bilingual Spanish required. Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

General Purpose of Unit: The Call Center is a centralized unit which exists to respond to incoming calls to a multiple site community health center. The Patient Service Representative is required to provide efficient customer service by responding to/handling incoming telephone calls. Duties and Responsibilities: 1. Answer incoming telephone calls in a fast-paced call center environment a. Schedule, cancel, and reschedule patient appointments as necessary, according to clinical protocols and department workflows, using eClinicalWorks (eCW) scheduling software b. Assess root cause of the inquiry to provide first call resolution c. Determine which calls are appropriate for referral to clinical staff d. Interact with clinical staff (i.e. Nurses, Medical Assistants, etc.) via telephone and instant messaging e. Research patient specific clinical information within the Electronic Medical Record (EMR) (i.e., related to prior visits, referrals, lab tests, diagnostic tests, etc.) f. Fax/refax test orders to testing facilities as requested g. Send electronic messages (telephone encounters) to clinical staff according to workflows Frequency: Daily 2. Mail welcome letters and appointment cards to new patients. Frequency: As required 3. Decision making a. must follow clinical protocols by asking pertinent questions to collect patient data/information b. recognize an emergent situation and triage call to appropriate clinical department Confidentiality of Information: Patient service representative has full access to patients' Protected Health Information (PHI) and is required to adhere to all policies and procedures of confidentiality and privacy as required by HIPAA (Health Insurance Portability and Accountability Act of 1996) Competencies/Standards: Individual performance benchmarks are subject to change by management as technological, workflow or other efficiencies are realized (see addendum A) Position Qualifications 1. Required Qualifications: a. High School Diploma or G.E.D b. Strong written and verbal communication skills c. Professional telephone etiquette; ability to demonstrate and maintain professional customer service skills including empathy, patience and courtesy d. Must be able to work independently and with minimal supervision e. Must be able to perform telephone and computer tasks with appropriate speed and accuracy f. Must be able to multi-task (i.e., accurately research and document call while speaking on the telephone) g. Must be able to develop and maintain cooperative and courteous working relationships with staff throughout the organization h. Ability to analyze complex provider schedules and workflows i. Ability to meet performance standards of a fast-paced call center 2. Preferred Qualifications: a. Bi-lingual capability preferred b. Prior experience working in a medical/clinical setting c. Prior customer service experience d. Prior experience as a medical receptionist or medical assistant e. Familiarity with medical terminology Dimensions: 1. Physical Requirements: Requires sitting for 8 hours per day to perform repetitive tasks 2. Equipment Operation: Close vision (20 inches or less) is required to operate computer and telephone equipment 3. Environment: General office environment with moderate noise level Work Schedule: Patient Service Representative works 40 hours per week. This may include one evening per week and a rotating Saturday schedule which is equivalent to once per month dependent upon staffing needs