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Call center analyst salary
Average call center analyst salary
$47,153
Understanding Call Center Analyst Salaries
As of October 2025, the average salary for a Call Center Analyst is approximately $47,153 per year. This figure can vary significantly depending on various factors, such as geographic location, years of experience, and the specific industry in which an analyst works. For instance, analysts in states like California and New York typically earn higher salaries compared to those in other regions.
Moreover, individuals with specialized skills or those who work in high-demand industries such as technology and finance may find even greater compensation packages. According to recent data, analysts in the telecommunications sector report some of the highest average salaries, often exceeding $60,000 annually.
To maximize earning potential, it’s beneficial for analysts to consider locations with a higher cost of living that often offer competitive salaries, and to pursue additional certifications or skills that are in demand. For example, proficiency in data analysis software or customer relationship management systems can set candidates apart in the job market.
Top Paying States for Call Center Analysts
- California
- New York
- Texas
- Florida
Understanding these factors can provide valuable insights for those seeking to enter or advance in the field of call center analytics.
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Where can a Call Center Analyst earn more?
Call center analyst salary estimates from across the web
Average call center analyst salary by state
The average call center analyst salary in New York, Rhode Island, and Massachusetts are the highest in the U.S. The lowest average call center analyst salary states are Arkansas, Indiana, and Utah.
- State view
- County view
Highest paying states for call center analysts
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Mexico | $53,897 | $25.91 |
| 2 | Illinois | $55,767 | $26.81 |
| 3 | Rhode Island | $59,112 | $28.42 |
| 4 | Missouri | $53,064 | $25.51 |
| 5 | Michigan | $52,359 | $25.17 |
| 6 | North Dakota | $49,926 | $24.00 |
| 7 | New York | $60,153 | $28.92 |
| 8 | Ohio | $51,169 | $24.60 |
| 9 | Massachusetts | $58,474 | $28.11 |
| 10 | New Jersey | $57,451 | $27.62 |
| 11 | South Carolina | $52,495 | $25.24 |
| 12 | Nebraska | $49,166 | $23.64 |
| 13 | South Dakota | $48,006 | $23.08 |
| 14 | Delaware | $52,613 | $25.29 |
| 15 | Connecticut | $55,907 | $26.88 |
| 16 | New Hampshire | $53,238 | $25.60 |
| 17 | Montana | $47,876 | $23.02 |
| 18 | Maryland | $53,195 | $25.57 |
| 19 | North Carolina | $49,119 | $23.61 |
| 20 | Iowa | $45,935 | $22.08 |
| 21 | Oregon | $51,653 | $24.83 |
| 22 | Virginia | $49,087 | $23.60 |
| 23 | Wisconsin | $49,671 | $23.88 |
| 24 | Kansas | $45,723 | $21.98 |
| 25 | California | $54,161 | $26.04 |
| 26 | Georgia | $48,597 | $23.36 |
| 27 | Alabama | $46,332 | $22.27 |
| 28 | Maine | $46,030 | $22.13 |
| 29 | Washington | $52,136 | $25.07 |
| 30 | Texas | $47,566 | $22.87 |
| 31 | Nevada | $47,261 | $22.72 |
| 32 | West Virginia | $42,716 | $20.54 |
| 33 | Pennsylvania | $44,547 | $21.42 |
| 34 | Hawaii | $50,318 | $24.19 |
| 35 | Kentucky | $43,425 | $20.88 |
| 36 | Oklahoma | $43,589 | $20.96 |
| 37 | District of Columbia | $48,798 | $23.46 |
| 38 | Wyoming | $42,992 | $20.67 |
| 39 | Colorado | $48,416 | $23.28 |
| 40 | Alaska | $45,913 | $22.07 |
| 41 | Florida | $46,289 | $22.25 |
| 42 | Louisiana | $46,545 | $22.38 |
| 43 | Arizona | $44,458 | $21.37 |
| 44 | Vermont | $46,618 | $22.41 |
| 45 | Minnesota | $43,519 | $20.92 |
| 46 | Idaho | $40,577 | $19.51 |
| 47 | Indiana | $41,113 | $19.77 |
| 48 | Mississippi | $38,968 | $18.73 |
| 49 | Tennessee | $39,700 | $19.09 |
| 50 | Arkansas | $42,639 | $20.50 |
| 51 | Utah | $40,781 | $19.61 |
Highest paying cities for call center analysts
The highest-paying cities for call center analysts are Quincy, MA, Albany, NY, and Newark, NJ.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Quincy, MA | $58,550 | $28.15 |
| 2 | Albany, NY | $58,073 | $27.92 |
| 3 | Newark, NJ | $57,393 | $27.59 |
| 4 | North Chicago, IL | $55,957 | $26.90 |
| 5 | Albuquerque, NM | $53,967 | $25.95 |
| 6 | Los Angeles, CA | $53,914 | $25.92 |
| 7 | Detroit, MI | $52,504 | $25.24 |
| 8 | Cleveland, OH | $51,922 | $24.96 |
| 9 | Raleigh, NC | $49,708 | $23.90 |
| 10 | Waukesha, WI | $49,658 | $23.87 |
| 11 | Manassas, VA | $49,607 | $23.85 |
| 12 | Lakewood, CO | $48,400 | $23.27 |
| 13 | Billings, MT | $47,710 | $22.94 |
| 14 | Amarillo, TX | $47,684 | $22.93 |
| 15 | Baton Rouge, LA | $46,527 | $22.37 |
| 16 | Tampa, FL | $46,498 | $22.35 |
| 17 | West Des Moines, IA | $45,678 | $21.96 |
| 18 | Phoenix, AZ | $44,540 | $21.41 |
| 19 | Harrisburg, PA | $44,235 | $21.27 |
| 20 | Brooklyn Park, MN | $43,542 | $20.93 |
Call center analyst salary details
A call center analyst's salary ranges from $32,000 a year at the 10th percentile to $68,000 at the 90th percentile.
What is a call center analyst's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $68,000 | $5,667 | $33 |
| 75th Percentile | $57,000 | $4,750 | $27 |
| Average | $47,153 | $3,929 | $23 |
| 25th Percentile | $38,000 | $3,167 | $18 |
| 10th Percentile | $32,000 | $2,667 | $15 |
Highest paying call center analyst jobs
The highest paying types of call center analysts are lead technician, information technology specialist, and support analyst.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Trainee | $39,185 | $3,265 | $18.84 | 51,490 |
| Information Technology Technician | $49,031 | $4,086 | $23.57 | 118,881 |
| Technical Support Technician | $40,210 | $3,351 | $19.33 | 165,677 |
| Technical Support Representative | $34,758 | $2,897 | $16.71 | 212,082 |
| Lead Technician | $90,615 | $7,551 | $43.57 | 250,590 |
| Computer Technician | $39,767 | $3,314 | $19.12 | 95,688 |
Top companies hiring call center analysts now:
Which companies pay call center analysts the most?
Call center analyst salaries at Apple and Response Mine are the highest-paying according to our most recent salary estimates. In addition, the average call center analyst salary at companies like Dana-Farber Cancer Institute and Sysmex are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Apple | $71,044 | $34.16 |
| 2 | Response Mine | $60,446 | $29.06 |
| 3 | Dana-Farber Cancer Institute | $59,721 | $28.71 |
| 4 | Sysmex | $58,196 | $27.98 |
| 5 | Virginia Housing Development Authority | $56,983 | $27.40 |
| 6 | Baptist Health Care | $56,958 | $27.38 |
| 7 | PNM Resources | $56,146 | $26.99 |
| 8 | Wayne County, Michigan | $55,295 | $26.58 |
| 9 | Iron Bow Technologies | $55,134 | $26.51 |
| 10 | Spectrum | $52,867 | $25.42 |
| 11 | LA State University Continuing | $51,209 | $24.62 |
| 12 | Xcel Energy | $51,107 | $24.57 |
| 13 | ETEK International | $50,871 | $24.46 |
| 14 | Fidelity National Information Solutions | $50,131 | $24.10 |
| 15 | The Bountiful Company | $49,151 | $23.63 |
| 16 | State Bar of Michigan | $48,292 | $23.22 |
| 17 | Ascension Michigan | $47,949 | $23.05 |
| 18 | Humanity | $47,652 | $22.91 |
| 19 | North Middlesex Savings Bank, Inc. | $47,644 | $22.91 |
| 20 | Trulieve | $47,644 | $22.91 |
Wage gap by gender, race and education
Call Center Analyst salary by industry
The average call center analyst salary varies across industries:
- The average call center analyst salary in the energy industry is $61,648, the highest of any industry.
- The average call center analyst salary in the finance industry is $53,834.
- Call center analysts in the professional industry earn an average salary of $38,968, the lowest of any industry.
Highest paying industries for call center analysts
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Energy | $61,648 | $29.64 |
| 2 | Technology | $53,834 | $25.88 |
| 3 | Hospitality | $53,292 | $25.62 |
| 4 | Finance | $50,937 | $24.49 |
| 5 | Health Care | $46,458 | $22.34 |
| 6 | Retail | $44,342 | $21.32 |
| 7 | Professional | $38,968 | $18.73 |
High paying call center analyst jobs
Call center analyst salary trends
The average call center analyst salary has risen by $7,205 over the last ten years. In 2014, the average call center analyst earned $39,948 annually, but today, they earn $47,153 a year. That works out to a 9% change in pay for call center analysts over the last decade.
Compare call center analyst salaries for cities or states with the national average over time.
Average call center analyst salary over time
Compare call center analyst salaries for individual cities or states with the national average.
Call center analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $47,200 | $22.67 | +3.3% |
| 2024 | $45,600 | $21.92 | +2.3% |
| 2023 | $44,600 | $21.43 | +1.5% |
| 2022 | $43,900 | $21.10 | +1.6% |
| 2021 | $43,200 | $20.76 | +1.6% |
Recently added call center analyst salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| HTSS, Inc. | Call Center Quality Analyst | Providence, RI | 06/23/2025 | $91,000 |
| HTSS, Inc. | Call Center Quality Analyst | Providence, RI | 05/19/2025 | $91,000 |
| Partnership Healthplan of California | Call Center Systems Analyst II | Fairfield, CA | 04/28/2025 | $93,691 |
| Partnership Healthplan of California | Call Center Systems Analyst II | Fairfield, CA | 03/27/2025 | $93,691 |
| Teksystems | Call Center Analyst | Urban Honolulu, HI | 03/26/2025 | $41,740 |
| Robinhood | Call Center Operations Performance Analyst | Chicago, IL | 03/21/2025 | $119,000 |
| Alfa Insurance | Call Center Resource Analyst I | Montgomery, AL | 02/24/2025 | $38,589 |
| Partnership Healthplan of California | Call Center Systems Analyst II | Fairfield, CA | 02/18/2025 | $93,691 |
| Akkodis | JR. Communications/Call Center Support Analyst (Voip) | Washington, DC | 02/17/2025 | $58,436 |
| Camping World | Call Center Escalation Analyst | Kane, IL | 01/31/2025 | $43,201 |
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