Patient Care Coordinator jobs at Capital Caring Health - 1427 jobs

Our promise to you: Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Night (United States of America) Address: 701 WINTHROP AVE City: GLENDALE HEIGHTS State: Illinois Postal Code: 60139 Job Description: Maintains the quality management of the Point of Care Testing (POCT) program in adherence to applicable regulations and accreditation standards. Develops, implements, and maintains POCT policies and procedures. Ensures all testing personnel receive required training and competency assessments, maintaining appropriate documentation. Provides technical oversight for instrumentation, method evaluations, implementation, correlations, and validations for in-house departments. Reviews quality control, patient results, and other quality assurance documentation; coordinates proficiency testing performance and results for testing. The expertise and experiences you'll need to succeed: QUALIFICATION REQUIREMENTS: Bachelor's (Required) Clinical Laboratory Technologist (TN) - EV Accredited Issuing Body, Medical Laboratory Scientist MLS (ASCP) - EV Accredited Issuing Body, Medical Lab Scientist (MLSAMT) - EV Accredited Issuing Body, Medical Technologist (MTAAB) - EV Accredited Issuing Body Pay Range: $28.21 - $52.47 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission. Essential Responsibilities: Completes an initial face-to-face assessment for every admitted member to identify discharge needs within 24hrs of admission. Document in KPHC and communicate the assessment outcomes to determine the appropriate transition plan with MAPMG physician healthcare team and patient/family. Active participant in daily Care Without Delay (CWD) rounds reporting on patient progression towards the established discharge plan. Review and document discharge plan in accordance with KP discharge planning documentation policies, facility policies, and regulatory requirements. Document any updates, care progression and barriers to discharge daily, and as indicated on assigned patients. Manage timeliness of care progression with physician and nursing staff to prevent avoidable delays and or days. Collaborate with Social Worker to coordinate, long-term care, assisted living, financial assistance, and other services, as required. Send referrals/communicate with in-network vendors for coordination of post-acute levels of care such as Home Health, DME, IV infusion, SNF, Sub-Acute and Acute Rehab. Timely identification, recording, and escalation of delays in care and barriers to discharge. Provide solutions to correct delays and recognize systemic patterns that require corrective action. Assure follow up appointments and referrals to ambulatory case manager for high-risk patient population are scheduled and communicated to patient/family prior to discharge. Observe all facility safety policies and procedures (infection control, Members Rights policies, and any regulatory requirements) Participate in Quality Assurance duties and implementation of programs to improve care Quality Indicators. Maintain professionalism with all duties in an effective and timely manner as directed or assigned by designated supervisor. Consistently work cooperatively with patients, patients representatives, facility staff, physicians, consultants, and ancillary service providers. Every other weekend & Holiday Requirements Basic Qualifications: Experience Minimum of one (1) year in an acute medical/surgical/ED or critical care nursing area. Education Associate Nursing degree required. License, Certification, Registration This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire. Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire Registered Nurse License (District of Columbia) within 6 months of hire Basic Life Support Additional Requirements: Experience using an electronic medical record system Some awareness or knowledge of health/care reimbursement systems (Medicare Advantage, Commercial payer, Medicaid and CMS regulatory rules) Annually: Successful completion of PCC Assessment of Critical Skills, Passing score on inter-rater reliability. Must be able to effectively communicate with physicians, members and their family or representatives, and hospital staff. Ability to work independently and apply critical thinking skills for problem solving and decision making. Adheres to KP Employees Handbook and facility policies and procedures. Must have excllent time management skills to develop organized work processess in a high-volume envirornment with rapidly changing priorities. Intermediate computer skills (Microsoft Office Suite proficiency). Ability to tolerate and cope with ambiguity. Ability to pormote teamwork and to work effectively as a team member. Excellent verbal and written communication skills. Ability to interact/communicate effectively with key internal and external stake holders. Provide excellent customer service to promote excellence in the patient experience. Preferred Qualifications: Recent acute care, case management, or home health experience preferred. BSN preferred. Notes: Inpatient Discharge Planning experience preferred

Inova Schar Institute- Life with Cancer is looking for a dedicated Patient Care Coordinator III to join the team. This role will be full-time day shift from Monday - Friday, between 8:00 a.m. - 5:00 p.m. The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Job Responsibilities Responsible for answering and mitigating calls and providing intake services on Specialty Lines. Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities. Coordinates with physicians, nurses, and other staff to affect smooth admission processes. Reads, reviews, and interprets multiple documents requesting services. Interact with client facility staff over the telephone to intake calls. Maintains multiple databases pertinent to their service line. Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required Accurately searches and inputs patient information into client Electronic Health Records (EHR). Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats. Notifies management of problems, concerns, and compliments received in real time. Generates performance reports using computer software. May perform additional duties as assigned Minimum Qualifications Experience - 2 years of experience with call center, customer service or related profession Education - High School diploma or equivalent Preferred Qualifications Experience - Oncology exp. and experience with EPIC Education - Bachelors degree or higher

Inova Center for Personalized Health - System Office Administration - Transfer Center is looking for a dedicated Customer Care Coordinator 3 to join the team. This role will be Full-time Night Shift: Days vary - 8:00pm - 6:30am. Weekends and holiday required. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Customer Care Coordinator 3 Job Responsibilities: Responsible for answering and processing all calls made to the enterprise emergency response line with accuracy. Ability to quickly assess a critical patient or security safety event, implement a response plan, and follow explicit protocols to activate and deploy both medical and public safety response teams at requested by care site. Collaborates with onsite clinical and security team members to deploy additional resources based on complexity of critical event; communicates activated critical patient event to various teams in the High Reliability Operations Center to provide awareness and heighten department posture During a safety event, partners with care site leaders to script out an advisory alert to broadcast over the PA system and then deliver via the Inova Text Alert system to Inova leaders and team members. Triages Inova program patient calls and follows department or clinic workflow and or escalation protocols to notify on-call team members of the patient's emergent healthcare needs. Performs assigned equipment status checks on primary and back-up equipment and participates in monthly downtime exercises. Completes checklists. Compiles reportable incidents on a single shift report and distributes report to entire team. Provides updates to incoming shift; assists with coaching and mentoring new team members. Explains insurance benefits and patient liability through the use of appropriate communication methods/styles. Supports scheduling activities by conducting pre-service activities such as insurance verification/submission. Gathers information about customer complaints in a courteous and professional manner. Troubleshoots individual admission issues in collaboration with other departments/staff. Additional Requirements: Work schedule: 10-hour shift (Varied Days 8:00pm - 6:30am) Education: High School or GED Experience: 2 years of experience with call center, customer service or related profession. Certification: None

Are you a compassionate Registered Nurse looking to make a meaningful impact in patient care? Join our growing team of Patient Care Coordinators (PCC) at WGH, where we focus on improving outcomes through chronic care management, transitional care management, and quality initiatives. As a PCC RN, you'll work in a non-traditional, office-based role that allows you to build lasting relationships with your patients. You'll manage your own panel of patients, providing monthly check-ins, follow-up calls after discharge, and engaging in community outreach to identify and support those in need. At the heart of this role is patient advocacy - connecting individuals with resources and support to enhance their care and overall well-being. The Patient Care Coordinator assists the physician or mid-level provider in formulating and implementing a care management plan that addresses the patients identified needs by assessing the patient/family needs, issues, resources, and care goals; determining the choices available to individual patients; educating the patient/family on the choices available. Establishes a care management plan that is mutually agreed upon by the health care team and the patient/family. Plans will contain specific mutual self-management goals, objectives, and interventions with the patients are action-oriented. Duties include, but are not limited to, educating patients and their families, making referrals to other care providers by providing chronic care management services for patients. Duties will also include transitional care follow up calls for recently discharged patients, Medicare annual wellness screenings, and improving communication among care providers to improve patient outcomes. Will review utilization and quality reports routinely to identify patient gaps in care and any needs for additional support of the care management team. Schedule: Monday-Friday, 8:00 am - 4:30 pm Requirments: Graduate of an accredited school of nursing Current license as a registered nurse Current CPR certification Clinical experience preferred but not required Ability to perform functions with minimal supervision Effective telephone communication skills Proficiency in medication indications and side effects, understanding of medical tests and requirements for tests Good working knowledge of the nursing process and strong nursing practice skills including physical assessment skills Previous experience with care coordination preferred Excellent written and oral communication skills required Excellent computer skills required. Excel experience preferred May be required to work any day of the week including holidays and weekends Benefits Summary We are proud to offer a comprehensive benefits package, including: Health Insurance Medical, dental, and vision coverage options. Free internal prescription program Employer contributions to premiums. Retirement Plans 457(b) plan with employer matching. 401(a) plan for employer contributions. Paid Time Off (PTO) Vacation days: 12 to 27 days per year based on years of service Sick days: 12 days per year accruing to a maximum of 65 days. Holidays: 6 observed paid holidays Work-Life Balance Flexible work schedules Other Benefits Employer-provided life insurance with optional additional coverage available at the employee's expense. Short-term and long-term disability insurance Employee assistance programs (EAP) Health Savings Accounts Flexible Spending Accounts Professional development opportunities Scholarship and Tuition reimbursement Additional Perks Wellness programs Volunteer opportunities Productivity, retention, and referral bonuses About Us At Wabash General Hospital, we are dedicated to putting patients at the heart of everything we do. Guided by our motto, “people you know, helping people you love,” we are committed to serving our community with care and compassion. We offer services for all generations, striving to be the trusted healthcare destination throughout every stage of life. While we are honored to have received numerous awards recognizing our efforts to be the best, what truly sets us apart is the personalized experience we provide to our patients and their families. Our compassionate and dedicated team is focused on delivering exceptional, individualized care to support patients and their loved ones every step of the way. Join us in making a meaningful impact in the lives of those we serve.

Are you a compassionate Registered Nurse looking to make a meaningful impact in patient care? Join our growing team of Patient Care Coordinators (PCC) at WGH, where we focus on improving outcomes through chronic care management, transitional care management, and quality initiatives. As a PCC RN, you'll work in a non-traditional, office-based role that allows you to build lasting relationships with your patients. You'll manage your own panel of patients, providing monthly check-ins, follow-up calls after discharge, and engaging in community outreach to identify and support those in need. At the heart of this role is patient advocacy - connecting individuals with resources and support to enhance their care and overall well-being. The Patient Care Coordinator assists the physician or mid-level provider in formulating and implementing a care management plan that addresses the patients identified needs by assessing the patient/family needs, issues, resources, and care goals; determining the choices available to individual patients; educating the patient/family on the choices available. Establishes a care management plan that is mutually agreed upon by the health care team and the patient/family. Plans will contain specific mutual self-management goals, objectives, and interventions with the patients are action-oriented. Duties include, but are not limited to, educating patients and their families, making referrals to other care providers by providing chronic care management services for patients. Duties will also include transitional care follow up calls for recently discharged patients, Medicare annual wellness screenings, and improving communication among care providers to improve patient outcomes. Will review utilization and quality reports routinely to identify patient gaps in care and any needs for additional support of the care management team. Schedule: Monday-Friday, 8:00 am - 4:30 pm Requirments: * Graduate of an accredited school of nursing * Current license as a registered nurse * Current CPR certification * Clinical experience preferred but not required * Ability to perform functions with minimal supervision * Effective telephone communication skills * Proficiency in medication indications and side effects, understanding of medical tests and requirements for tests * Good working knowledge of the nursing process and strong nursing practice skills including physical assessment skills * Previous experience with care coordination preferred * Excellent written and oral communication skills required * Excellent computer skills required. Excel experience preferred * May be required to work any day of the week including holidays and weekends Benefits Summary We are proud to offer a comprehensive benefits package, including: * Health Insurance * Medical, dental, and vision coverage options. * Free internal prescription program * Employer contributions to premiums. * Retirement Plans * 457(b) plan with employer matching. * 401(a) plan for employer contributions. * Paid Time Off (PTO) * Vacation days: 12 to 27 days per year based on years of service * Sick days: 12 days per year accruing to a maximum of 65 days. * Holidays: 6 observed paid holidays * Work-Life Balance * Flexible work schedules * Other Benefits * Employer-provided life insurance with optional additional coverage available at the employee's expense. * Short-term and long-term disability insurance * Employee assistance programs (EAP) * Health Savings Accounts * Flexible Spending Accounts * Professional development opportunities * Scholarship and Tuition reimbursement * Additional Perks * Wellness programs * Volunteer opportunities * Productivity, retention, and referral bonuses About Us At Wabash General Hospital, we are dedicated to putting patients at the heart of everything we do. Guided by our motto, "people you know, helping people you love," we are committed to serving our community with care and compassion. We offer services for all generations, striving to be the trusted healthcare destination throughout every stage of life. While we are honored to have received numerous awards recognizing our efforts to be the best, what truly sets us apart is the personalized experience we provide to our patients and their families. Our compassionate and dedicated team is focused on delivering exceptional, individualized care to support patients and their loved ones every step of the way. Join us in making a meaningful impact in the lives of those we serve.

Job Description Are you a compassionate Registered Nurse looking to make a meaningful impact in patient care? Join our growing team of Patient Care Coordinators (PCC) at WGH, where we focus on improving outcomes through chronic care management, transitional care management, and quality initiatives. As a PCC RN, you'll work in a non-traditional, office-based role that allows you to build lasting relationships with your patients. You'll manage your own panel of patients, providing monthly check-ins, follow-up calls after discharge, and engaging in community outreach to identify and support those in need. At the heart of this role is patient advocacy - connecting individuals with resources and support to enhance their care and overall well-being. The Patient Care Coordinator assists the physician or mid-level provider in formulating and implementing a care management plan that addresses the patients identified needs by assessing the patient/family needs, issues, resources, and care goals; determining the choices available to individual patients; educating the patient/family on the choices available. Establishes a care management plan that is mutually agreed upon by the health care team and the patient/family. Plans will contain specific mutual self-management goals, objectives, and interventions with the patients are action-oriented. Duties include, but are not limited to, educating patients and their families, making referrals to other care providers by providing chronic care management services for patients. Duties will also include transitional care follow up calls for recently discharged patients, Medicare annual wellness screenings, and improving communication among care providers to improve patient outcomes. Will review utilization and quality reports routinely to identify patient gaps in care and any needs for additional support of the care management team. Schedule: Monday-Friday, 8:00 am - 4:30 pm Requirments: Graduate of an accredited school of nursing Current license as a registered nurse Current CPR certification Clinical experience preferred but not required Ability to perform functions with minimal supervision Effective telephone communication skills Proficiency in medication indications and side effects, understanding of medical tests and requirements for tests Good working knowledge of the nursing process and strong nursing practice skills including physical assessment skills Previous experience with care coordination preferred Excellent written and oral communication skills required Excellent computer skills required. Excel experience preferred May be required to work any day of the week including holidays and weekends Benefits Summary We are proud to offer a comprehensive benefits package, including: Health Insurance Medical, dental, and vision coverage options. Free internal prescription program Employer contributions to premiums. Retirement Plans 457(b) plan with employer matching. 401(a) plan for employer contributions. Paid Time Off (PTO) Vacation days: 12 to 27 days per year based on years of service Sick days: 12 days per year accruing to a maximum of 65 days. Holidays: 6 observed paid holidays Work-Life Balance Flexible work schedules Other Benefits Employer-provided life insurance with optional additional coverage available at the employee's expense. Short-term and long-term disability insurance Employee assistance programs (EAP) Health Savings Accounts Flexible Spending Accounts Professional development opportunities Scholarship and Tuition reimbursement Additional Perks Wellness programs Volunteer opportunities Productivity, retention, and referral bonuses About Us At Wabash General Hospital, we are dedicated to putting patients at the heart of everything we do. Guided by our motto, “people you know, helping people you love,” we are committed to serving our community with care and compassion. We offer services for all generations, striving to be the trusted healthcare destination throughout every stage of life. While we are honored to have received numerous awards recognizing our efforts to be the best, what truly sets us apart is the personalized experience we provide to our patients and their families. Our compassionate and dedicated team is focused on delivering exceptional, individualized care to support patients and their loved ones every step of the way. Join us in making a meaningful impact in the lives of those we serve.

WELLBE INTRODUCTION The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum. GENERAL SUMMARY Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient. SKILLS & COMPETENCIES Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care. Updates and maintains all digital client records and assist in transitioning hard copy records to digital format Acts as a community resource for the patient Conduct patient scheduling, registration and eligibility verification Manage patient medical records as appropriate Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate Answer patient non-clinical questions and explains the process Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources. Ensures all appropriate patient information is in the EMR Provide positive customer service and treat all patients and staff with respect Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS) Completes next day visit chart prep Utilize reporting to help providers track, meet and exceed team goal, Other tasks needed to accomplish team's objectives/goals Job Requirements Educational/ Experience Requirements: High school graduate or GED License, Certification, Registration N/A Required Skills and Abilities: 2+ years of patient facing experience working for a healthcare practice or hospital Current BLS card for healthcare providers or willing to obtain EMR documentation experience preferred High level of professionalism Strong customer geriatric focus/service skills Strong computer skills, including Word, Excel, and PowerPoint Strong verbal, written, presentation, and interpersonal communication skills Pay Range: $40k to $50k Work Environment: 4 days in office, 1 day at home Travel requirements: N/A Sponsorship Statement WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Pay Transparency Statement Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws Safety-Sensitive Statement This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana-including medical or recreational use-is prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations. Drug Screening Requirement As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties. Background Check Statement Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations. Equal Employment Opportunity (EEO) Statement WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. Americans with Disabilities Act WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at *********************** At-Will Employment Statement Employment with WellBe is at-will unless otherwise specified by contract. This does not constitute an employment contract. Disclaimer This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role

INTRODUCTION Under the supervision of the Health Center Director, the Patient Care Coordinator (Internal & Family Medicine) is responsible for the recruitment of, outreach to and the navigation and coordination of services for vulnerable patients living with complex health needs. The position serves as an integral member of an inter-professional care management team working alongside medical providers, nurse care managers and social service staff to meet the needs of our patients. The position performs outreach and navigation services in a variety of Washington, DC settings, including the hospital, primary care clinics, patient homes, homeless shelters, and various other community settings. MAJOR DUTIES/ESSENTIAL FUNCTIONS Essential and other important responsibilities and duties may include, but are not limited to the following: Utilizes strength-based patient-centered motivational interviewing techniques to build rapport and help patients improve their health. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care. Acts as a professional liaison between hospitals, primary care providers, specialists, community resources and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination. Identifies and track special populations including high-risk patients and other populations due for preventive or chronic care services. Helps patients obtain the care they want and need, when they need it, which may include: assistance with financial/insurance options, solutions for transportation and translation services, and/or removal or resolution of other barriers to care. Identifies and track patients discharged from the inpatient service or the emergency department. Utilizes team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care and disconnected from primary care. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods. Identifies which appointments may be made for patients before leaving the clinic and strive to coordinate care before they leave (e.g., mammogram and/or specialists). Identifies opportunities to close gaps in care. Works with inter-professional team members to identify barriers to care with the goal of finding solutions and resources to remove the barriers to care. Assists patients with navigating the healthcare system including but not limited to working with pharmacies, social service agencies, and insurance agencies as well as internal services such as the lab and other discharge processes. Participates in interdisciplinary case conferences and team meetings. Provides culturally appropriate health education. Provides cultural mediation between communities and health and human needs. Communicates patient-related needs to appropriate clinical staff including those on the patients care team as well as those providing care coordination and care management services. Acts as liaison between patient and Primary Care Medical Home in resolution of problems or referral of appropriate resource. With Support from nursing and social service staff, completes activities that helps inform the patient-centered care plan. Adheres to Unity's HIPAA guidelines and ensures the appropriate handling of sensitive information. Performs other duties as assigned within the scope of position expectations. Internal & Family Medicine Specific Duties: Responsible for the recruitment of, outreach to and the navigation and coordination of services for medically-complex and vulnerable patients. Serves as a member of an inter-professional “overlay” team composed of a Registered Nurse (RN) and a Site Program Coordinator. The team collectively manages care for difficult-to-reach patients and those that have higher levels of acuity, either because of health status or due to frequent utilization of the hospital system. Supports the development and implementation of care coordination processes alongside care management team including but not limited to Registered Nurses, Social Service staff and My Health GPS program staff. Manages a panel of complex, high-risk patients that are not well connected to care through outreach, scheduling of appointments, sharing in appointment visits and follow up of specialty visits. Provides care coordination and navigation of services for patients following ER visits and hospitalization. Performs home visits to recruit and maintain relationships with patients in need of coordinates care; complete community and home-based follow-up visits as needed. Perform community-based outreach activities and working with referring providers in a clinical setting. Builds positive rapport with staff on care teams. Mentors site-based Care Coordinators to improve quality of services delivered to patients. MINIMUM QUALIFICATIONS High school diploma or GED. College coursework in business or health-related field is preferred. Two (2) years of experience providing care coordination service. Experience in a hospital and/or community/outpatient setting is preferred. Experience working as a part of an inter-professional team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge of medical terminology, ICD10 and procedural codes. Familiarity with community health, discharge planning, chronic disease management. Exceptional interpersonal and organizational skills, with attention to detail required; strong oral/written communication skills are a must. Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound professional judgment. Demonstrated ability to work well with people of various ages, backgrounds, ethnicities, and life experiences. Proven ability to work collaboratively and productively with clinicians, administrators, patients, and other individuals from various backgrounds and skill sets. Must have the ability to analyze data. Demonstrated proficiency with business software (i.e., Microsoft Office Suite, EMR). Requires the ability to travel to multiple office locations. SUPERVISORY CONTROLS The position reports directly to the Health Center Director. GUIDELINES The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures. PERSONAL CONTACTS The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual. PHYSICAL EFFORT AND WORK ENVIRONMENT Must be physically able to sit, stand, and walk for long periods of time. Be able to bend, lift, and carry files from one location to another. Must have visual acuity and the ability to differentiate colors, and sustain long periods of computer usage. May sit for prolonged periods of time at a desk or in an automobile and/or may use the telephone for long periods of time. The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time. Must be able to work any time of the day, independently with minimal supervision, be capable of making sound business decisions, be detail oriented, alert, and self-motivated. Must be able to effectively manage difficult situations, staff, and customers. Refer to the attached ADA check list. RISKS The position involves everyday risk and discomforts, which require normal safety pre-cautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results. The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Job Description About Us: We are a mission-driven hospice organization committed to providing compassionate end-of-life care for patients and support for their families. We value teamwork, integrity, and growth - both in care quality and in building meaningful community and healthcare provider relationships. Position Summary: We are seeking a dedicated Patient Care Coordinator who combines clinical/coordination competence with a strong interest in business development and referral partner engagement. This role will coordinate patient care and simultaneously develop relationships with referral sources (hospitals, nursing homes, physician offices, assisted living) to support our growth and service mission. Key Responsibilities: Coordinate patient admissions, transitions and ongoing care plans in collaboration with clinical teams. Serve as a point of contact for patients, families, and internal care teams to ensure seamless service delivery. Establish and maintain professional relationships with referral sources including hospitals, skilled nursing facilities, assisted living communities, physician practices and community organizations. Educate referral sources about hospice services, company philosophy, eligibility criteria. Assist with marketing/promotional initiatives and in-services to referral partners and community contacts. Participate as needed in evening/weekend/after-hours admission calls and on-call coverage. Qualifications: Bachelor's degree preferred; combination of healthcare experience and business-development or sales experience also acceptable. 1-5 years of relevant experience in hospice/home health/skilled nursing facility environment, or clinical coordination + outreach. Excellent verbal and written communication and relationship-building skills. Ability to work independently and with a team Knowledge of hospice care processes, eligibility, and home care environment preferred. Comfort with CRM systems, tracking metrics, and generating growth reports. Valid driver's license and reliable transportation (role includes field visits). Opportunities for Growth: This role offers the unique blend of direct patient care coordination with growth and outreach responsibilities. Successful candidates may progress into a senior Business Development Liaison, Intake coordinator, or Referral Relations Manager role, supporting broader regional growth. Compensation & Benefits: Competitive base salary plus performance bonus tied to referral/admission growth metrics. Full benefits: medical/dental/vision, PTO, 401(k) matching, etc. Supportive, mission-driven culture with meaningful work. Job Posted by ApplicantPro

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Monday-Thursday 8:00a-5:00pm Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * 1-2 years Dental or Medical insurance experience required * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $18-$21/hr About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

Haymarket Center, a leader in the field of addiction and recovery programs and comprehensive behavioral health solutions is seeking a Care Coordinator to join our team! The Care Coordinator will work closely with medical providers and the Care Coordination team. The Care Coordinator provides individualized and evidence based substance use recovery services to patients identified in various hospital Emergency Departments and Medical Stabilization Units. Requirements The ideal candidate will: Possess CACD, CRADC, MAAT or MISA certification from IAODAPCA. Two years prior experience working with individuals with substance use disorders, completing screenings, & assessments. Additional experience providing healthcare education and completing case management activities. One year experience facilitating therapeutic or educational groups. High School diploma or GED. Experience working with culturally diverse populations. Must possess a valid driver's license and able to have driving privileges through the agency's insurance program. Salary Description $45,760.00 - $55,000.00

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) M-W 8:30-5:30 & Th 7-4:30 Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * 1-2 years of Dental or Medical insurance experience required * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $18-$20/hr About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

ESSENTIAL DUTIES & RESPONSIBILITIES Providers excellent customer service to internal and external customers Supports patient-driven requests via phone call, portal message, or provider/care team request via electronic health record (EHR), engaging patients as active participants in their care Assists patients in scheduling and completing referrals as needed by coordinating between the patient, provider(s), and the referral source Decrease barriers to care, increase motivation, and foster open communication Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC Outreach patients after emergency room visits and/or inpatient admissions to ensure timely follow-up with primary care; obtain discharge records as needed Assists with training and supporting staff to follow department workflows within specialty area (Health Risk Assessments [HRAs], Care Manager delegated patient cases, patient support of HEDIs/Quality measures, proper documentation within Athena & MHNConnect2.com, etc.) Manage electronic health record team inboxes to ensure appropriate documents are send to primary care provider, team nurse, and other members of the care team. Regularly attend and participate in monthly site team meetings Contribute to patient education materials and strategies to support care coordination Work with manager and team to create flow charts, workflows and document tracking process as needed Work with PI department to outreach patients due for care, provide patient education, and facilitate appointments as necessary Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care Performs other duties as required and assigned Qualifications Experience/Training: High school diploma required. Medical Assistant diploma from an accredited Medical Assistant program preferred. Certified or Registered Medical Assistant preferred. Associates or Bachelor's degree preferred. Previous healthcare experience preferred Proficient in MS Office Business Application to include: Outlook, Word, PowerPoint and Excel Physical Demands: Must be able to remain in a stationary position 50% of the time. Must be able to move around the clinic site 50% of the time. Constantly operates a computer, computer printer, copy machine, and telephone. Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another. Must be able to transport from one site to another. Must be able to cover other shifts as necessary. Required shift rotation. Other Skills: Ability to read and write proficiently using the English language. Constantly communicates with other healthcare providers. Must be able to exchange accurate information in these situations. Follow-through, assume responsibility and use good judgment. Maintain professionalism under stressful situations. Self-motivated and directed with the ability to prioritize and work efficiently under pressure. Ability to understand and follow verbal and written communication. Detail oriented with the ability to work with minimal/no supervision. Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives. Effective and creative problem solving.

ESSENTIAL DUTIES & RESPONSIBILITIES * Providers excellent customer service to internal and external customers * Supports patient-driven requests via phone call, portal message, or provider/care team request via electronic health record (EHR), engaging patients as active participants in their care * Assists patients in scheduling and completing referrals as needed by coordinating between the patient, provider(s), and the referral source * Decrease barriers to care, increase motivation, and foster open communication * Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC * Outreach patients after emergency room visits and/or inpatient admissions to ensure timely follow-up with primary care; obtain discharge records as needed * Assists with training and supporting staff to follow department workflows within specialty area (Health Risk Assessments [HRAs], Care Manager delegated patient cases, patient support of HEDIs/Quality measures, proper documentation within Athena & MHNConnect2.com, etc.) * Manage electronic health record team inboxes to ensure appropriate documents are send to primary care provider, team nurse, and other members of the care team. * Regularly attend and participate in monthly site team meetings * Contribute to patient education materials and strategies to support care coordination * Work with manager and team to create flow charts, workflows and document tracking process as needed * Work with PI department to outreach patients due for care, provide patient education, and facilitate appointments as necessary * Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed * Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care * Performs other duties as required and assigned

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Mon - Wed 8am - 5pm, Thurs 8am - 4pm & alternating Friday's 8am - 1pm Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $17 - $21/hr About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Hours will vary Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $20 - $26 About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care. Essential Duties and Responsibilities: Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange. Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies. Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls. Ability to stay calm and follow outlined procedures in moments of patient crisis. Navigates through the patient chart and documents to find requested information for patients and external providers. Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department. Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement. Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see. Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary. Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses. Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses. Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task. Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately. Successfully complete assigned call center school training and other company assigned trainings. Performs other duties as assigned. Other Functions: Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve. Management may modify, add or remove any job functions as necessary, or as changing organizational needs require. Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position. JHC Core Values: Staff members must actively demonstrate dedication and commitment to the core values of JHC. Respect - We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice. Integrity - We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions. Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement. Innovation - We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures. Teamwork - We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience. Qualifications: High School diploma or equivalent. Some medical experience preferred. Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records. Excellent oral and written communication skills. Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine. Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center. Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors. Physical Demand and Working Environment: Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.

Job Description Join Right at Home as a Full-Time In-Home Care Scheduling Specialist in Frederick, MD, where your strategic skills and customer service background will shine. This onsite position offers a vibrant, energetic workplace that emphasizes problem-solving and empathy, allowing you to make a real impact in the lives of seniors. You'll work in a dynamic environment where every day presents new challenges and opportunities for growth. With a competitive salary of $55,000, you'll be rewarded for your dedication to ensuring excellent care and customer satisfaction. Your contributions will directly enhance the experience of our clients and caregivers alike. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Seize the chance to be part of a high-performance team that prioritizes fun and customer-centric service, making every day fulfilling and meaningful. What it's like to be a In Home Care Scheduling Specialist at In Home Care Scheduling Specialist As a Full-Time In-Home Care Scheduling Specialist at Right at Home, you'll thrive in a fast-paced environment where you'll handle high-volume phone calls while managing essential administrative tasks to ensure seamless operations. Your role will be pivotal in fostering teamwork, as you'll collaborate closely with colleagues to deliver exceptional service, always maintaining a customer-centric focus. Your ability to thrive under pressure will be crucial, allowing you to navigate challenges with a problem-solving mindset. With a strong commitment to empathy, you'll create meaningful connections that significantly enhance the lives of the seniors we serve, making every interaction impactful and rewarding. Join us and be a part of a dedicated team that truly values the importance of care and connection. What you need to be successful To excel as a Full-Time In-Home Care Scheduling Specialist at Right at Home, you must possess a blend of essential skills that are crucial for success in this dynamic role. Strong customer service abilities will enable you to engage effectively with clients and caregivers alike, while strategic thinking will help you navigate complex scheduling scenarios. Being solution-driven is vital, as you'll face challenges that require quick resolutions. As a team player, your adaptability will ensure smooth collaboration with colleagues, fostering a positive work environment. An organized and detail-oriented approach is necessary to manage high-volume phone calls and maintain accurate records in our fast-paced setting. Additionally, being a compassionate communicator will empower you to build meaningful relationships with the seniors we serve, enhancing their overall experience. Your leadership qualities and empathetic nature will set you apart in this rewarding position. Knowledge and skills required for the position are: Fluency in English 2 years high volume scheduling experience Taking / Making 50+ calls and emails per day, great at multi-tasking customer service strategic thinking solution driven team player adaptable organized detail oriented fast paced environment leader empathetic communication Will you join our team? If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck! IND123