Advocate jobs at Capital One - 760 jobs

We are looking for energetic, driven, service-oriented individual to fill our Member Experience Advocate - Universal (travel) position at various Birmingham Area branches including Colonnade, Greystone, Chelsea, Gardendale and Homewood. In this role, the Member Experience Advocate - Universal will serve as a full-service liaison between the members and the Credit Union. The Member Experience Advocate - Universal will provide needs based solutions to members, perform transactions, open accounts, resolve issues, originate loans, and manage the lobby. In this role, the Member Experience Advocate - Universal will be offering members a personal experience from the moment they enter the branch, to the moment they leave. As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program. We don't want to brag or anything, but it's pretty top notch. Functions and Responsibilities: Responsible for rotating branch duties, including paying and receiving functions. Responsible for accurately processing and adhering to Avadian's Operations and Protocols. Cultivate member relationships and use retail strategies along with Avadian's Preferred Way of Selling to develop sales leads and provide needs based solutions to members from Avadian's full range of financial products and services. Adhere to action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities. Explain consumer, mortgage, and business loan products to members, profile members' needs, and recommend loan options. Support the branch member retention and relationship expansion through regular contact with existing and potential members. Maintain a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures. Maintain a thorough knowledge of Avadian's client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports. Request, evaluate, and interpret credit information from Credit Bureau reports to ensure compliance with Avadian guidelines and federal regulations. Explain reasons for denials and explore options for members when accounts are denied. Possess a good understanding of the consumer loan process, guidelines, and a complete understanding of IRA's. Balance the branch vault, CDM, and ITC, as necessary. Fill in at other branches as needed. Prompt and regular attendance is required. Perform other duties as assigned. Requirements Experience Required: One to three years of retail banking experience. Sales quota experience or sales management experience. Education: A high school diploma or GED. Other Requirements: Must be comfortable providing needs based solutions to members. Must have a competitive nature and be goal driven. Must have the ability to work in a fast paced environment. Must have the ability to use online computer systems, organize transactions and accurately manage large sums of money. Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism. Position will require employee to work on Saturdays from 8:45 a.m. until 12:30 p.m. Willingness to travel between described locations is required. Bilingual in Spanish a plus Rate: $21 per hour + Comprehensive Benefits Package Please note - submitting a resume does not guarantee any future action by Avadian Credit Union. Avadian Credit Union is an Equal Opportunity Employer. Apply Avadian Credit Union - Central Alabama Branches Jobs View All Jobs

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Account Resolution Advocate (Collector) to join our team! The salary range for this position is $20.24 to 25.29 per hour based on skills and experience. This position is classified as On-Site. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: This position is responsible for minimizing risk and maximizing recovery of delinquent and potentially delinquent accounts for the credit union while establishing WIN-WIN solutions, building relationships, and providing excellent member service. The Account Resolution Advocate will interview members to learn reasons for loan delinquency and seek resolutions. The Account Resolution Advocate will assist employees in the Account Resolutions Department and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. Major Duties and Responsibilities: Initiates and administers collection actions on member accounts that are negative or at risk of default or delinquent. reviews and works the collection queue(s) daily to determine reason for delinquency and negotiate successful payment arrangements. Documents all actions taken, including telephone conversations, payment arrangements and correspondence, in collection package, to ensure all information is accurate and the integrity of the database is maintained. Negotiates and coordinates payment arrangements with member(s); initiates loan modifications and work-out agreements including preparation of appropriate supporting documentation and recommendations for review and approval. Reviews accounts for completion of due diligence and makes recommendations for repossession and charge off in accordance with credit union policy. Maintains a strong and current understanding of laws, regulations, credit union policies and procedures regarding collection activities. Utilizes various internet skip tracing tools to locate members when contact cannot be made and/or their location is unknown and pulls credit bureau reports. Ensures the security and confidentiality of private member information. Identifies and recommends improvement of procedures and processes involving job functions to management. Advises leadership of cases requiring special attention. May be required to attend classes and/or seminars to expand knowledge and expertise. Overcomes objections and demonstrates creative thinking to come up with solutions. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems with successful outcomes. Works diligently to meet or exceed collection goals established by management. Ability to communicate effectively and professionally, both verbally and in writing. Actively learning by understanding the implications of new and existing information for current and future problem solving and decision-making. Applies logic to analyze information. Notices when data appears wrong or incomplete or needs verification. Works as a team within the department to meet the overall credit union goals for delinquency and charge off ratios. Experience: Six months to two years of similar or related experience, including time spent in preparatory positions. Education/Certifications/Licenses: High school education or GED Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Other Skills Knowledge of, or the ability to learn, federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility is necessary. Proficiency with database software and the MS Office suite is also required. The ability to keep promises and commitments is essential, as is earning and maintaining the trust of others by acting consistently with words and actions. Always be direct and truthful, providing straightforward, honest feedback, while maintaining confidentiality and being dedicated to the highest standards of integrity, honesty, and trust. ADA Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We have open Financial Advocate positions with the initial salary of $17.00 to $19.81/hour, with consideration for skills and experience. Financial Advocates have the opportunity to grow within the organization to the position that becomes their passion. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our member's and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: The Financial Advocate is responsible for providing exceptional member service by having genuine and positive interactions with our members in order to not only handle routine transactions but also assess best products and services to put them in a better financial situation. This role involves accurately processing transactions, maintaining cash integrity, and promoting the credit union's products and services. The financial advocate serves as a front-line representative, ensuring a positive member experience in a fast-paced product and service promoting environment. The Financial Advocate will assist employees and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. As an E.P.I.I.C. Team Member of OnPath FCU, you will play a vital role of delivering the member experience every day to over 90,000 members! Making a difference in peoples' lives is just the start as you will be entrusted with the knowledge of how to help them with their finances while contributing back to the community you live in. KEY AREAS OF RESPONSIBILITY: Greets and assists every member with a friendly, positive, and professional demeanor. Possesses a genuine passion for helping people. Accurately process deposits, withdrawals, transfers, loan payments, and other transactions. Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products. Conduct consultative conversations with our members in order to cross-sell opportunities such as checking accounts, personal and auto loans, credit cards, refinances, debt consolidation loans and refer mortgage and commercial loans to the appropriate departments. Able to effectively communicate information on credit union products and services and meet or exceed referral and sales goals set by the branch. Able to understand and interpret credit reports in order to offer the best solutions to our members. Able to efficiently process loan documents. Assist with branch opening and closing procedures as needed. Prepares currency and coin for shipment. Verifies cash drawers/currency shipments/vault totals. Support branch operations by performing administrative tasks and maintaining a clean and organized work environment. Participate in training sessions and team meetings to stay informed about policies and procedures. Adhere to all credit union policies, procedures, and regulatory requirements. Follow security procedures to protect against fraud and ensure member confidentiality. Report any suspicious activity or potential security breaches to management. Completes all other duties as assigned. EXPERIENCE -Up to 6 months of similar or related experience, including preparatory experience. -Experience in a sales and/or customer service environment. EDUCATION AND LICENSES -High school education or GED INTERPERSONAL SKILLS -Professional, courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. OTHER SKILLS -Knowledge of, or the ability to learn, federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility is necessary. Proficiency with database software and the MS Office suite is also required. ADA PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 25 pounds. WORKING CONDITIONS Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. MENTAL REQUIREMENTS Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. DISCLAIMERS Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. We are looking for a Financial Advocate- Floater (Southshore) to join our team! The salary range for this position is $17.00 to $19.81 per hour based on skills and experience. This position is classified as On-site. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. PRIMARY FUNCTIONS: The Financial Advocate Floater is a branch employee who has a "home" location but travels to any branch within their region that needs assistance. Financial Advocates have the opportunity to grow within the organization to a permanent branch position and/or any other position that becomes their passion. The Financial Advocate is responsible for providing exceptional member service by having genuine and positive interactions with our members in order to not only handle routine transactions but also assess best products and services to put them in a better financial situation. This role involves accurately processing transactions, maintaining cash integrity, and promoting the credit union's products and services. The financial advocate serves as a front-line representative, ensuring a positive member experience in a fast-paced product and service-promoting environment. The Financial Advocate will assist members, employees, and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve. Major Duties and Responsibilities: Travels to any branch within the assigned region. Greets and assists every member with a friendly, positive, and professional demeanor. Possesses a genuine passion for helping people. Accurately process deposits, withdrawals, transfers, loan payments, and other transactions. Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products. Conduct consultative conversations with our members in order to cross-sell opportunities such as checking accounts, personal and auto loans, credit cards, refinances, debt consolidation loans and refer mortgage and commercial loans to the appropriate departments. Able to effectively communicate information on credit union products and services and meet or exceed referral and sales goals set by the branch. Able to understand and interpret credit reports in order to offer the best solutions to our members. Able to efficiently process loan documents. Assist with branch opening and closing procedures as needed. Prepares currency and coin for shipment. Verifies cash drawers/currency shipments/vault totals. Support branch operations by performing administrative tasks and maintaining a clean and organized work environment. Participate in training sessions and team meetings to stay informed about policies and procedures. Adhere to all credit union policies, procedures, and regulatory requirements. Follow security procedures to protect against fraud and ensure member confidentiality. Report any suspicious activity or potential security breaches to management. Completes all other duties as assigned. Experience: Up to 1 year of similar or related experience, including preparatory experience Experience in a sales and/or customer service environment Education/Certifications/Licenses: High school education or GED Interpersonal Skills Professional, courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Other Skills Knowledge of, or the ability to learn, federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility is necessary. Proficiency with database software and the MS Office suite is also required ADA Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 25 pounds. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran

About the Role We are seeking a proactive, organized, and detail-oriented Case Manager to join our Life Insurance Operations team. This role is responsible for managing the complete new business and underwriting process for life insurance cases-ensuring every case moves efficiently from submission through placement. The ideal candidate thrives in a fast-paced, structured environment, communicates clearly and professionally, and takes ownership of delivering exceptional service to advisors and clients. What You'll Do • Manage a portfolio of 50-70 pending life insurance cases from submission through placement. • Review new life insurance applications to ensure all requirements are complete and 'in good order'. • Order and track medical requirements, medical records, exams, and other underwriting documentation. • Act as the liaison between financial advisors, clients, vendors, and carriers-providing timely case status updates and resolving issues quickly. • Proactively follow up with all parties to ensure each case progresses smoothly and meets service level standards. • Advocate and negotiate with carrier underwriters to secure the best possible underwriting outcomes for clients. • Partner with the internal underwriting team to review escalations or complex cases. • Maintain accurate documentation and records in internal systems such as eApp, eDelivery, SharePoint, Agency Integrator, Outlook, and Vital Term. • Build and maintain strong relationships with advisors, internal team members, and carrier contacts. • Provide high-quality customer service as the primary contact for financial advisors on case-related matters. • Develop a solid understanding of carrier products, procedures, and underwriting guidelines. What You'll Bring • 3-5 years of experience as a Life Insurance Case Manager in a multi-carrier environment. • Proven ability to manage complex or high-net-worth cases for independent advisors. • Strong understanding of the life insurance sales process and client communication best practices. • Excellent organizational and follow-up skills, with the ability to manage multiple cases simultaneously. • Proactive problem solver who takes ownership of outcomes and demonstrates initiative. • Experience working across multiple systems, managing both electronic and physical documentation. • Strong written and verbal communication skills; ability to build trusted relationships. • Familiarity with medical terminology and life insurance underwriting processes preferred. • Education: High school diploma or equivalent required; higher education a plus. Preferred Licenses & Certifications • Life & Health License • Series 63 • Series 6 Why Join Us • Competitive base salary • Comprehensive benefits package • Collaborative, professional work culture • Opportunity to make a direct impact in a high-performance team supporting advisors nationwide

Title: Board Certified Behavior Analyst(Hybrid) Hours: 8:30-3:30 Pay: From $90k/year - $95k/year - bonus of $65/hr for any extra billable hours per week. Environment: Clinic, In home, virtual Billable Hours: 27/week Hours per week: 35 hours/week Job Description: · The primary function of the Board Certified Behavior Analyst (BCBA) is to plan, develop, and monitor a variety of behavior interventions to meet the needs of clients diagnosed with Autism Spectrum Disorders (ASD) and/or other behavioral and social/communication challenges · The BCBA also consults with RBT's and other therapeutic team members (i.e., caregivers, Speech Therapists, Physical Therapists, Occupational Therapists, etc.) how to implement behavior analytic strategies; develops and implements comprehensive treatment plans; and monitors progress regularly by analyzing data · The BCBA manages the child's ABA Team and provides ongoing training and direct supervision to team members · Direct supervision for RBTs who deliver direct ABA services to clients · Use appropriate assessment tools and data to develop and implement individualized behavior analytic treatment plans · Monitor and modify treatment plans based on direct observations, therapist or parent feedback and objective data collected by therapists or parents Qualifications: Must Master's Degree in ABA Minimum of 1 year as a BCBA Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Free CEUs and professional development

Job DescriptionWho We Are and Who We're Looking For: If you are looking to join a supportive team driven to impact the lives of others, look no further. SafeHouse Denver has been around for 47 years, and we are on a mission to improve the lives of domestic violence survivors. We are committed to providing survivors with a safe space, where they are believed, supported, and trusted. We guide community awareness of domestic violence through education, partnerships, and inclusion. We are currently looking for a Domestic Violence Advocate with crisis intervention skills to support our work as we prepare to serve more survivors in greater ways. Bilingual in Spanish required. SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values:TrustWe foster a culture of trust by being reliable, honest, consistent, direct, and transparent.DedicationWe are intentional, passionate, and driven. We commit to making a meaningful impact.CompassionWe listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual.CollaborationWe encourage, cooperate, support, and share. We also welcome humor and fun.InnovationWe are bold, brave, and fearless. We value curiosity and continuous learning.LeadershipWe operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers.InclusionWe embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment. What You'll Be Doing: Respond to callers who access SafeHouse Denver's 24-hour Crisis & Information Line Provides emotional support, crisis intervention, and de-escalation Provides information and education on domestic abuse, trauma response, and coping skills Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting callers in implementing their safety plan Screens callers for emergency residential services Provides initial intake of new residents Orientates new residents to the emergency residential facility/program Provides appraisal of the resident's presenting problem Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting residents in implementing their safety plan Provides emotional support, de-escalation, and crisis intervention during the intake process Provides short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested Supports residents in developing short-term goals plans to address immediate concerns Provides information and education about domestic abuse, trauma response, and coping skills Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan Communicates with Primary Advocates to ensure quality services to residents Provides case management services for emergency residential facility clients Conducts an initial meeting with new resident to assist residents in identifying needs and goals Links residents to culturally appropriate resources and referrals to meet immediate/ongoing needs and goals Meets as needed to provide ongoing support and encouragement Advocates on behalf of residents with outside agencies and within the program to support residents in meeting needs and goals Support residents with transitions from the emergency residential facility by conducting exit interviews Facilitates educational/support groups Facilitates children's activities/support groups Plan and facilitate a weekly, evening educational/support group for adult residents or children on a rotational basis Supports a safe and secure residential environment Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving, and crisis intervention Conducts regular safety checks and safety searches as needed Supports participation in the emergency residential facility by providing residents with clear explanations of the program and clarifying expectations of residents Supports residents in meeting their day-to-day needs by supplying personal items, supplies and food Help ensure the emergency shelter is a clean and tidy facility Maintains accurate and timely record keeping Responsible for appropriate charting and all other necessary documentation Demonstrates initiative and vision for service quality, service improvement, program development/growth, problem prevention and resolution Works diligently to achieve individual, team, and agency goals and objectives Participates and respects all staff to facilitate coordinated services both within the Residential facility and across all agency programs Utilizes ethical and professional methods of communication to resolve problems or conflicts with team members Attends weekly case management/staff meetings, monthly all-agency meetings, and program meetings Actively participates in program development Participates in agency and community educational opportunities to maintain and improve skills Represents SafeHouse Denver and promotes the organization's services in a positive and professional manner Networks with other service providers and community agencies to assist survivors and the organization Shift, on-call, and team support requirements Work schedule includes one weekend day to support weekend dual coverage On-call service is required each month Responds to phone calls during on-call periods within 15 minutes of the first contact by a team member Effectively supports and collaborates with onsite staff to address questions and clarify or resolve issues as needed All other duties as assigned Qualifications We Are Looking For: Required: Preferred: Bachelor's degree in social work or related field Master's degree in social work or related field Bilingual required Three years of experience in human services or related field Excellent written and oral communication skills; superior time management and organizational skills 2 years of crisis intervention, case management, and advocacy experience Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors in a diverse ever-changing residential setting Detail oriented with strong technical aptitude; advanced proficiency in utilizing MS OfficePassion for the SafeHouse Denver mission Knowledge of domestic violence, trauma-informed services, and empowerment models Outstanding interpersonal skills What We Offer: $24 - $27 hourly rate, negotiable based on experience, full-time position, non-exempt, with performance evaluation and opportunity for merit-based increase after one full year of employment 40 hours per week with schedule flexibility required and on-call rotation Fantastic benefits package, including plenty of paid time off for rest and vacations, and employee health insurance coverage paid 90% or more by employer Professional development opportunities Supportive work environment and opportunities for fun Work with committed individuals who want to impact change A chance to be part of a movement that will help more survivors What Are You Waiting For? To apply, please send your resume, cover letter, and personal mission statement to Jameson Kapinos at *****************************. Please indicate DVA-Residential Services in the subject line of your email. SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply. Powered by JazzHR FviBuVFYCt

Who We Are and Who We're Looking For: If you are looking to join a supportive team driven to impact the lives of others, look no further. SafeHouse Denver has been around for 47 years, and we are on a mission to improve the lives of domestic violence survivors. We are committed to providing survivors with a safe space, where they are believed, supported, and trusted. We guide community awareness of domestic violence through education, partnerships, and inclusion. We are currently looking for a Domestic Violence Advocate with crisis intervention skills to support our work as we prepare to serve more survivors in greater ways. Bilingual in Spanish required. SafeHouse Denver promotes a culture of excellence. We prioritize and practice seven core values: Trust We foster a culture of trust by being reliable, honest, consistent, direct, and transparent. Dedication We are intentional, passionate, and driven. We commit to making a meaningful impact. Compassion We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual. Collaboration We encourage, cooperate, support, and share. We also welcome humor and fun. Innovation We are bold, brave, and fearless. We value curiosity and continuous learning. Leadership We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers. Inclusion We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment. What You'll Be Doing: Respond to callers who access SafeHouse Denver's 24-hour Crisis & Information Line Provides emotional support, crisis intervention, and de-escalation Provides information and education on domestic abuse, trauma response, and coping skills Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting callers in implementing their safety plan Screens callers for emergency residential services Provides initial intake of new residents Orientates new residents to the emergency residential facility/program Provides appraisal of the resident's presenting problem Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supporting residents in implementing their safety plan Provides emotional support, de-escalation, and crisis intervention during the intake process Provides short-term individual advocacy, counseling, safety planning, and crisis intervention to adult residents and children Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested Supports residents in developing short-term goals plans to address immediate concerns Provides information and education about domestic abuse, trauma response, and coping skills Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan Communicates with Primary Advocates to ensure quality services to residents Provides case management services for emergency residential facility clients Conducts an initial meeting with new resident to assist residents in identifying needs and goals Links residents to culturally appropriate resources and referrals to meet immediate/ongoing needs and goals Meets as needed to provide ongoing support and encouragement Advocates on behalf of residents with outside agencies and within the program to support residents in meeting needs and goals Support residents with transitions from the emergency residential facility by conducting exit interviews Facilitates educational/support groups Facilitates children's activities/support groups Plan and facilitate a weekly, evening educational/support group for adult residents or children on a rotational basis Supports a safe and secure residential environment Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving, and crisis intervention Conducts regular safety checks and safety searches as needed Supports participation in the emergency residential facility by providing residents with clear explanations of the program and clarifying expectations of residents Supports residents in meeting their day-to-day needs by supplying personal items, supplies and food Help ensure the emergency shelter is a clean and tidy facility Maintains accurate and timely record keeping Responsible for appropriate charting and all other necessary documentation Demonstrates initiative and vision for service quality, service improvement, program development/growth, problem prevention and resolution Works diligently to achieve individual, team, and agency goals and objectives Participates and respects all staff to facilitate coordinated services both within the Residential facility and across all agency programs Utilizes ethical and professional methods of communication to resolve problems or conflicts with team members Attends weekly case management/staff meetings, monthly all-agency meetings, and program meetings Actively participates in program development Participates in agency and community educational opportunities to maintain and improve skills Represents SafeHouse Denver and promotes the organization's services in a positive and professional manner Networks with other service providers and community agencies to assist survivors and the organization Shift, on-call, and team support requirements Work schedule includes one weekend day to support weekend dual coverage On-call service is required each month Responds to phone calls during on-call periods within 15 minutes of the first contact by a team member Effectively supports and collaborates with onsite staff to address questions and clarify or resolve issues as needed All other duties as assigned Qualifications We Are Looking For: Required: Preferred: Bachelor's degree in social work or related field Master's degree in social work or related field Bilingual required Three years of experience in human services or related field Excellent written and oral communication skills; superior time management and organizational skills 2 years of crisis intervention, case management, and advocacy experience Attentive, responsive, and proactive; ability to pivot as necessary to meet the needs of survivors in a diverse ever-changing residential setting Detail oriented with strong technical aptitude; advanced proficiency in utilizing MS Office Passion for the SafeHouse Denver mission Knowledge of domestic violence, trauma-informed services, and empowerment models Outstanding interpersonal skills What We Offer: $24 - $27 hourly rate, negotiable based on experience, full-time position, non-exempt, with performance evaluation and opportunity for merit-based increase after one full year of employment 40 hours per week with schedule flexibility required and on-call rotation Fantastic benefits package, including plenty of paid time off for rest and vacations, and employee health insurance coverage paid 90% or more by employer Professional development opportunities Supportive work environment and opportunities for fun Work with committed individuals who want to impact change A chance to be part of a movement that will help more survivors What Are You Waiting For? To apply, please send your resume, cover letter, and personal mission statement to Jameson Kapinos at [email protected]. Please indicate DVA-Residential Services in the subject line of your email. SafeHouse Denver is committed to creating a diverse, inclusive, and equitable workplace. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.

Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements DO NOT APPLY THROUGH THIS SITE. PLEASE APPLY THROUGH Middlesexda.com. The primary goal of the Victim Witness Bureau is to reduce the level of secondary injury associated with the aftermath of crime and to aid in the prosecution of criminal cases by ensuring that crime victims and witnesses are provided with the entitlements and services mandated by the Massachusetts Victim Bill of Rights (M.G.L. c. 258B), and those additional services provided as a policy of the Bureau within the office of the Middlesex District Attorney. Victim Witness Advocates are primarily responsible for providing information, support, and advocacy services to victims, witnesses and their families throughout the criminal justice process. Responsibilities/Duties · Orient and explain to victims, witnesses, and family members the court process and their rights throughout that process · Court accompaniment for victims, witnesses and family members · Crisis intervention for victims, witnesses, and family members who are in need as a result of their victimization · Provide written and verbal notification to victims and witnesses regarding arrests, arraignments, pre-trial conferences, motions, hearings, grand jury appearances, trials, defaults, dispositions, restitution hearings, sentencing and appellate proceedings · Assess and evaluate victim needs and assist with referrals for appropriate services such as\: shelter, mental health counseling, peer support groups, emergency financial assistance, protection, and relocation · Provide formal and informal education and training to criminal justice and community agencies regarding victim rights and victim witness services · Participate/ facilitate in community round tables · Bachelor's degree in related field and experience in social services or criminal justice · Outstanding interpersonal skills and workplace etiquette · Ability to work well in a high pressure environment with multiple deadlines while maintaining a high level of quality · A sincere interest in the public sector, the work of the MDAO, an overall understanding of the Criminal Justice System · The sensitive and confidential nature of our work requires strong personal character, integrity, judgment and maturity · A general knowledge of office practices and legal principles · A valid driver's license is required, as limited travel within the Greater Boston area and across Middlesex County may be required from time to time Tell us about a friend who might be interested in this job. All privacy rights will be protected.

Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements Victim Witness Advocate A Victim Witness Advocate works under the supervision of the Chief and Deputy Chief of the Victim Witness Services Division. The Advocate provides information, support and other services to victims, witnesses and their families throughout the criminal justice process. The Victim Witness Advocate is an employee of the Commonwealth of Massachusetts and serves at the pleasure of the District Attorney. The principal responsibilities of the position include: Provide services to victims and witnesses in compliance with M.G.L. c. 258B, the “Victim Bill of Rights”, and those determined as Division policy; Provide crisis intervention to victims and their family members suffering from crime-related trauma; Assess and evaluate victim needs and provide appropriate referrals and follow-up; Provide court orientation to victims and witnesses and explain court procedures and their role in the process; Screen criminal cases for victims and witnesses and complete intake forms; Document and maintain case activity for Division and Assistant District Attorney files; Collect statistical data; Consult and promote relationships with collateral service providers and criminal justice personnel; Consult with Assistant District Attorneys throughout all stages of case; Provide education and training to criminal justice and victim service agencies and the community regarding victim rights and services; Distribute victim rights materials and literature. Also, the Victim Witness Advocate performs whatever other duties at whatever job-site as may from time to time be assigned to her/him by the District Attorney, the Division Chief or Deputy Chief, or other designee of the District Attorney. In addition to the above responsibilities, the Victim Witness Advocate is required: To be familiar with and to follow the provisions of the Essex District Attorney's Office Personnel Policies, and the Sexual Harassment Protocol; To participate in trainings relevant to Office functions; To communicate with or provide timely notification to Office staff, police, and other interested parties, as permitted and/or required by law; To interact in a respectful and professional manner with the public, judicial and law enforcement personnel and Office staff; To complete work assignments in a timely manner. The essential functions of the position require the effective ability to receive and distribute information in written, oral, and electronic form, in the English language. Tell us about a friend who might be interested in this job. All privacy rights will be protected. Education and Experience: Required: Associates or Bachelor's degree. Strong written and verbal communication skills. Strong attention to detail and excellent organization skills. Ability to assist other units in the office. Ability to multi-task and prioritize responsibilities in a fast-paced environment. Ability to work independently and as part of a team. Strong interpersonal skills Ability to handle sensitive and confidential information. Preferred: Conversational abilities in Spanish or other languages. Working knowledge of the criminal justice and/or social service systems Experience working in a professional office setting.

Tell us about a friend who might be interested in this job. All privacy rights will be protected. Qualifications Bachelor's degree in related field and experience in social services or criminal justice Outstanding interpersonal skills and workplace etiquette Ability to work well in a high pressure environment with multiple deadlines while maintaining a high level of quality A sincere interest in the public sector, the work of the NDAO, an overall understanding of the Criminal Justice System The sensitive and confidential nature of our work requires strong personal character, integrity, judgment and maturity A general knowledge of office practices and legal principles Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements Victim Witness Advocates are primarily responsible for providing information, support, and advocacy services to victims, witnesses and their families throughout the criminal justice process. Responsibilities/Duties Orient and explain to victims, witnesses, and family members the court process and their rights throughout that process Court accompaniment for victims, witnesses and family members Crisis intervention for victims, witnesses, and family members who are in need as a result of their victimization Provide written and verbal notification to victims and witnesses regarding arrests, arraignments, pre-trial conferences, motions, hearings, grand jury appearances, trials, defaults, dispositions, restitution hearings, sentencing and appellate proceedings Assess and evaluate victim needs and assist with referrals for appropriate services such as\: shelter, mental health counseling, peer support groups, emergency financial assistance, protection, and relocation Provide formal and informal education and training to criminal justice and community agencies regarding victim rights and victim witness services

The Child Life Specialist is a certified healthcare professional who provides comprehensive psychosocial and developmental support to pediatric patients and their families throughout hospitalization, outpatient procedures, and surgical experiences. This role fosters a child- and family-centered environment by maintaining therapeutic, educational, and developmentally appropriate care spaces. Candidate must have completed a minimum of 500 clinical internship hours in a Child Life program. As a core member of the interdisciplinary healthcare team, the specialist uses knowledge of child development to help reduce stress, anxiety, and trauma through play, education, and emotional support. When applicable, this position also serves as a Facility Dog Handler, incorporating animal-assisted interventions to enhance care experiences for patients, families, and staff. Beacon Health System Mission, Values & Service Goals * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Key Responsibilities Pediatric Psychosocial Support * Assess developmental, emotional, and psychosocial needs of pediatric patients and families. * Develop and document individualized care plans, including goals and interventions. * Facilitate therapeutic play, procedural preparation, coping strategies, and normalization activities tailored to each child's developmental stage. * Provide emotional and physical presence during stressful or invasive procedures. Family Support & Education * Partner with caregivers to understand and support children's responses to hospitalization and treatment. * Educate families on coping strategies, child development, and therapeutic techniques. * Facilitate communication between families and healthcare providers. * Support siblings and other family members in adjusting to the healthcare environment. Team Collaboration * Participate in interdisciplinary rounds and care planning. * Share expertise in child development and psychosocial care with clinical staff. * Mentor volunteers and staff to support developmentally appropriate care practices. Program & Environment Management * Maintain a clean, safe, and age-appropriate therapeutic play environment. * Plan and coordinate special events, celebrations, and visitor programs. * Manage inventory and upkeep of toys, supplies, and educational materials. * Assist in child- and family-centered policy development and facility design input. Innovation & Best Practices * Continuously assess and integrate evidence-based practices and new therapeutic approaches. * Contribute to program evaluation and innovation efforts to improve service delivery. * Explore creative, inclusive approaches to enhance patient engagement and satisfaction. Additional Responsibilities * Attend department meetings and complete required trainings and continuing education. * Maintain required certifications and annual competencies. * Respond to emergent staffing needs, including shift changes, overtime, or coverage. * Support special projects and other duties as assigned. Qualifications Education & Certification * Bachelor's or Master's degree in Child Development, Early Childhood Education, Health Education, or a related field. * Completion of a minimum of 500 clinical internship hours in a Child Life program. * Certified Child Life Specialist (CCLS), or eligible and certified within six months of hire. The Beacon Way All team members are expected to support and embody Beacon Health System's six-point operating philosophy: * Leverage innovation everywhere * Cultivate human talent * Embrace performance improvement * Build greatness through accountability * Use information to improve and advance * Communicate clearly and continuously Knowledge, Skills, and Abilities * Strong knowledge of child development, family dynamics, and therapeutic interventions in healthcare. * Ability to independently plan, organize, and evaluate child life services. * Excellent interpersonal, verbal, and written communication skills. * Demonstrated emotional intelligence, empathy, and the ability to build rapport with diverse populations. * Proficient in medical documentation and department-specific technology systems. Working Conditions & Physical Demands * Frequent interaction in patient care areas, including inpatient and outpatient settings. * Requires flexibility in scheduling, including evenings, weekends, or holidays as needed. * Must be able to lift, kneel, crouch, and move play or therapy materials. #BHTherapy25

Life Inforce Specialist Department: Life Operations Reporting to: Life Business Manager Behind every life insurance policy is a client counting on things to work exactly as they should. As a Life Inforce Specialist, you'll play a critical role in supporting our producers, Sales VPs, and Case Managers by handling post-sale service inquiries for inforce life insurance policies. If you're detail-oriented, service-minded, and thrive in a fast-paced, collaborative environment, this role offers meaningful work and room to grow. What you'll do: * Reviewing and processing policy service documents for inforce life insurance contracts and submitting them to the appropriate carriers * Managing all incoming and outgoing mail for the inforce team, including premium checks, grace notices, and lapse notifications * Handling incoming calls through the inforce phone queue with professionalism and efficiency * Providing policy values, statements, and premium information upon request * Researching and resolving agent inquiries through thoughtful analysis and clear communication via phone or email * Supplying service forms as needed and guiding producers through next steps * Supporting Sales VPs and Case Managers with inforce-related questions and requests * Processing and following up on death claims with accuracy and care * Assisting with training and onboarding new team members within the life department * Taking on additional projects and responsibilities as assigned Experience you'll bring: * Strong working knowledge of Microsoft Office (Word, Excel, Outlook) * Exceptional attention to detail and a commitment to quality work * Clear, confident written and verbal communication skills * Ability to build rapport with a wide range of personalities and roles * Strong organizational skills with the ability to manage multiple priorities * Dependable, enthusiastic, and self-motivated * Resourceful problem-solver who takes initiative * Comfortable working independently while contributing as a team player Bonus Points: * Prior experience in financial services or life insurance * Bachelor's degree What you'll get: * Amazing benefits including medical, dental, vision and 401k (with matching options) * Generous PTO package from your start date * Access to an on-site café, gym and primary care * Continuous personal and professional development opportunities * Recognition for hard work & exemplary performance * Employee sponsored events…and more! Who We Are: Advisors Excel is a fast paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team! Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily. #LI-MS1

Job Description This full-time position coordinates and administers services that provide peer-based intensive follow-up to individuals impacted by gun violence, quality assurance, and resource development. It is primarily afternoons, evenings, and every other weekend and requires on-call, in-person crisis response. Applicants with personal experience in overcoming violence/ violence-related injuries/ the criminal justice system are especially encouraged to apply. Essential Functions of Position Essential duties of the job include: Provide community-based violence interruption, peer support, and advocacy to the highest-risk individuals involved in violence Provide support to clients, their families, and friends to ensure their safety Provide client referrals to community service providers Maintain frequent follow-up contact with clients, family, friends, and service providers through community/home visits and telephone contact. Document consistently and accurately and record all contacts with clients Conduct file reviews for violence prevention cases for quality assurance purposes Attend weekly and monthly staff meetings as assigned Represent Chester Community Coalition and the violence intervention program to the media, public officials, community leaders, etc., on strategies to prevent gun violence and improve services to high-risk individuals Participate in violence prevention efforts with other providers as assigned Assist and co-facilitate support groups Other responsibilities as assigned by the supervisor Other Duties and Responsibilities The candidate is expected to: Work as a member of a team to ensure that shootings are reduced Demonstrate commitment to working with youth and adults up to age 35 Have knowledge of urban youth issues, specifically youth violence Serve as linkages and support for individuals to enhance their assistance and use of opportunities and programs in the community (e.g., job programs, GED, drug treatment, and mentoring) Participate, as necessary, in organizing responses to shootings and increasing visibility when shootings/killings take place (e.g. developing networks with other outreach program workers to coordinate an inclusive and strategic response) Demonstrate ability to work independently and as part of a team Have strong communication and organizational skills and possess the ability to communicate effectively with staff members, clients, vendors, and the public Present self and program in a professional manner Document detailed client case notes and other duties as assigned Work well with diverse populations Work in stressful situations Be punctual and extremely reliable Be highly organized and detail-oriented Be computer literate Education & Experience: High School Diploma degree required, Associate degree preferred Must have a valid PA driver's license and insurance Other Pertinent Data: No pending criminal cases or prior convictions for sexual assault, child abuse or domestic violence; Excellent communication skills Knowledge of the City of Chester communities and willingness to learn about and visit all parts of Chester Note: The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities are included here, nor is it expected that all similar positions will be assigned every duty and responsibility. Compliance statement: In performing their functions as detailed in the position description, employees must avoid ethical, legal, financial, and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees must also understand and comply with applicable laws, employment policies, and regulations. All qualified applicants will be considered for employment without regard to age, race, color, religion, religious creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, citizenship, disability, veteran status, or any other status protected by state or federal law.

Mission Statement We are Called to serve a thriving community where seniors live with dignity, connection and purpose. ESSENTIAL RESPONSIBILITIES Assists the Admissions team with the pre-admission and admission assessment process when called upon. Through the multi-disciplinary team process, provides psycho-social and/or cognitive assessment and evaluation for program residents when needs are identified by resident, family, staff or physician. Participates in Individual Service Plan of residents. Coordinates discharge planning and intercampus transfer process for residents. Provides support for residents and their families relative to personal needs, social relationships and individual concerns. Functions as liaison between apartment staff, resident, and responsible parties. Serves as resident advocate in following through with individual/family complaints and concerns, ensuring customer satisfaction, and promoting resident's ability to remain in their home as long as is safe. Works with the Oakwood team to enhance resident, family, and community efforts to improve the quality of life for all residents. Works with the other social work staff to improve quality of services provided campus-wide. Develops social work policies and procedures for the Assisted Living program, and works with intercampus Social Workers to develop or review campus-wide social work policies and procedures. Maintains concise and accurate resident documentation including social histories, assessments, and assists with annual reviews for SNF residents. Assists Director of Nursing in ensuring all state and federal regulations related to abuse or misappropriation are adhered to. Assists residents with completing paperwork to activate their Long-Term Care Insurance. Arranges transportation for residents to/from doctor appointments. Coordinates specific resident needs with available community resources as appropriate. Investigates and completes resident incident reports. Offers grief and loss support individually and/or in groups. Welcomes new residents and coordinates their orientation to SNF. ESSENTIAL QUALIFICATIONS Knowledge of HFS-89 and standard social work practice. Provides informal leadership which fosters a team approach in meeting the mission of Oakwood. Relates well and demonstrates empathy and compassion towards our residents, families and staff members. Establishes and maintain a positive working relationship with the community. Maintains and protects the confidentiality of information. Exercises independent judgment and make sound decisions. Plans, organizes, and prioritizes work schedule to meet deadlines and business needs. Demonstrates strong communication skills, both written and verbal. Displays objectivity in working with needs and concerns of residents and families as well as ability to follow through to resolve issues. Flexible with hours in order to carry out the responsibilities of the position. Proficient in the use of Microsoft 365. EXPERIENCE, EDUCATION, AND/OR TRAINING Bachelor's degree in Social Work, Psychology, Sociology, or related human service field. Wisconsin Social Work certification. At least one year of experience working in the health care industry required. Experience working in a Community Based Residential Facility with geriatric population desirable. Experience working with community service organizations desirable. Experience with Medicare/Medicaid/COP regulations desirable. #IND2

Job Description Mission Statement We are Called to serve a thriving community where seniors live with dignity, connection and purpose. ESSENTIAL RESPONSIBILITIES Assists the Admissions team with the pre-admission and admission assessment process when called upon. Through the multi-disciplinary team process, provides psycho-social and/or cognitive assessment and evaluation for program residents when needs are identified by resident, family, staff or physician. Participates in Individual Service Plan of residents. Coordinates discharge planning and intercampus transfer process for residents. Provides support for residents and their families relative to personal needs, social relationships and individual concerns. Functions as liaison between apartment staff, resident, and responsible parties. Serves as resident advocate in following through with individual/family complaints and concerns, ensuring customer satisfaction, and promoting resident's ability to remain in their home as long as is safe. Works with the Oakwood team to enhance resident, family, and community efforts to improve the quality of life for all residents. Works with the other social work staff to improve quality of services provided campus-wide. Develops social work policies and procedures for the Assisted Living program, and works with intercampus Social Workers to develop or review campus-wide social work policies and procedures. Maintains concise and accurate resident documentation including social histories, assessments, and assists with annual reviews for SNF residents. Assists Director of Nursing in ensuring all state and federal regulations related to abuse or misappropriation are adhered to. Assists residents with completing paperwork to activate their Long-Term Care Insurance. Arranges transportation for residents to/from doctor appointments. Coordinates specific resident needs with available community resources as appropriate. Investigates and completes resident incident reports. Offers grief and loss support individually and/or in groups. Welcomes new residents and coordinates their orientation to SNF. ESSENTIAL QUALIFICATIONS Knowledge of HFS-89 and standard social work practice. Provides informal leadership which fosters a team approach in meeting the mission of Oakwood. Relates well and demonstrates empathy and compassion towards our residents, families and staff members. Establishes and maintain a positive working relationship with the community. Maintains and protects the confidentiality of information. Exercises independent judgment and make sound decisions. Plans, organizes, and prioritizes work schedule to meet deadlines and business needs. Demonstrates strong communication skills, both written and verbal. Displays objectivity in working with needs and concerns of residents and families as well as ability to follow through to resolve issues. Flexible with hours in order to carry out the responsibilities of the position. Proficient in the use of Microsoft 365. EXPERIENCE, EDUCATION, AND/OR TRAINING Bachelor's degree in Social Work, Psychology, Sociology, or related human service field. Wisconsin Social Work certification. At least one year of experience working in the health care industry required. Experience working in a Community Based Residential Facility with geriatric population desirable. Experience working with community service organizations desirable. Experience with Medicare/Medicaid/COP regulations desirable. #IND2

Mission Statement We are Called to serve a thriving community where seniors live with dignity, connection and purpose. ESSENTIAL RESPONSIBILITIES * Assists the Admissions team with the pre-admission and admission assessment process when called upon. * Through the multi-disciplinary team process, provides psycho-social and/or cognitive assessment and evaluation for program residents when needs are identified by resident, family, staff or physician. Participates in Individual Service Plan of residents. * Coordinates discharge planning and intercampus transfer process for residents. * Provides support for residents and their families relative to personal needs, social relationships and individual concerns. * Functions as liaison between apartment staff, resident, and responsible parties. * Serves as resident advocate in following through with individual/family complaints and concerns, ensuring customer satisfaction, and promoting resident's ability to remain in their home as long as is safe. * Works with the Oakwood team to enhance resident, family, and community efforts to improve the quality of life for all residents. * Works with the other social work staff to improve quality of services provided campus-wide. * Develops social work policies and procedures for the Assisted Living program, and works with intercampus Social Workers to develop or review campus-wide social work policies and procedures. * Maintains concise and accurate resident documentation including social histories, assessments, and assists with annual reviews for SNF residents. * Assists Director of Nursing in ensuring all state and federal regulations related to abuse or misappropriation are adhered to. * Assists residents with completing paperwork to activate their Long-Term Care Insurance. * Arranges transportation for residents to/from doctor appointments. * Coordinates specific resident needs with available community resources as appropriate. * Investigates and completes resident incident reports. * Offers grief and loss support individually and/or in groups. * Welcomes new residents and coordinates their orientation to SNF. ESSENTIAL QUALIFICATIONS * Knowledge of HFS-89 and standard social work practice. * Provides informal leadership which fosters a team approach in meeting the mission of Oakwood. * Relates well and demonstrates empathy and compassion towards our residents, families and staff members. * Establishes and maintain a positive working relationship with the community. * Maintains and protects the confidentiality of information. * Exercises independent judgment and make sound decisions. * Plans, organizes, and prioritizes work schedule to meet deadlines and business needs. * Demonstrates strong communication skills, both written and verbal. * Displays objectivity in working with needs and concerns of residents and families as well as ability to follow through to resolve issues. * Flexible with hours in order to carry out the responsibilities of the position. * Proficient in the use of Microsoft 365. EXPERIENCE, EDUCATION, AND/OR TRAINING * Bachelor's degree in Social Work, Psychology, Sociology, or related human service field. * Wisconsin Social Work certification. * At least one year of experience working in the health care industry required. Experience working in a Community Based Residential Facility with geriatric population desirable. * Experience working with community service organizations desirable. * Experience with Medicare/Medicaid/COP regulations desirable. #IND2

Behavior Specialist REPORTS TO: Mental Health Clinical Supervisor; Director(s); Clinical Supervisor(s); Behavior Analyst/Behavior Consultant; Other managers as directed. POSITIONS SUPERVISED: None FLSA STATUS: Non-exempt PURPOSE: The Behavior Specialist position is a specialized role available at our autism intervention center to work with our clients that have more challenging behaviors. This position is best for a detail-oriented person who loves to collaborate with others, can implement clinician developed behavior support plans with fidelity, collect and document daily data, complete daily progress notes, and provide data to clinicians at case review meetings. Challenging behaviors vary depending on the client and their specific needs. ORGANIZATIONAL LEVEL: Director Manager Senior Staff Staff EDUCATION REQUIRED: Must hold a bachelor's degree and/or 3 years of related experience required. CREDENTIALS REQUIRED: None PRODUCTIVITY REQUIREMENT: 1,200 hours per year (12 months) General Requirements (All Employees) Follow work schedule with reliable attendance and punctuality and attend meetings, staff development, and training Multi-task, organize and prioritize assignments Adhere to applicable company and departmental policies and procedures Work in difficult environments, solve problems effectively, and exhibit a positive attitude Initiate communication with supervisor when needed and work collaboratively with supervisor and other employees Follow the guidelines, coaching, and directives provided by management to ensure consistent application of agency protocols Receive constructive feedback from supervisor(s) and implement corrections Follow all legal and licensing board requirements and ethical standards Follow state, federal, and local law as they pertain to job duties and execution Keep all client information confidential Specific Duties, Competencies, Responsibilities, and Behaviors Work 1:1 consistently with clients that have more challenging behaviors for up to 6 hours per day Do not respond emotionally to behavior episodes verbally or through body language or other non verbal communication Remain calm during behavior episodes and doesn't give off that they are nervous or scared to other staff or the client Respond positively to feedback from supervisors and implements feedback immediately, correctly and consistently Initiate modification of instructor variables- pairing, fading in demands, extinction of off task behaviors, without direction from supervisors Follow a BSP with minimal modeling front the program supervisor and implements the BSPs without question with fidelity Demonstrate adaptability to new clients, new recommendations, and environmental changes Treatment Room Organization: IA sets up the classroom areas such as teacher desk, independent centers and instructional area. Creates schedules and sub plans for the classroom and students. Treatment Binder is set up correctly and the room is clean and organized daily. Safety: Maintains proper supervision of children within care at all times. Maintains a safe environment for students by ensuring children do not have access to anything that could harm or injure them. Student health and hygiene are top priority as well as teaching self help/adaptive skills. Discrete Trial Training: Implements the procedures of Applied Behavior Analysis including completing correction procedures, teaching verbal behavior accurately, modifying instructor variables. Implements errorless learning as designed as well as prompt fading procedures. Discrete Trial Training Part 2: Implements appropriate variable ratio schedule of work to reward, uses visuals such as schedulesles and first, then boards, token economy systems, reviews data daily and uses an appropriate pace of instruction Mand Training: Pairs self and environment with reinforcement on a daily basis, conducts preference and reinforcer assessments, and teaches functional communication training to students Engagement: Has a medium to high level of engagement with clients captures their motivation in order to increase skill development at a high frequency Behavior Support Plan Implementation: Implements behavior support plans as designed including specific strategies like social extinction, therapeutic rapport, rational detachment and demonstrates professionalism, compassionate care as well as cultural competence during this time. Administrative Job Duties: Uses professional, ABA language and privacy when discussing a client. Turns in data collection, dismissal checklist and progress reports in a timely manner. Creates materials, takes daily data and seeks input from supervisors. Professionalism: Recognizes potential problems, presents them professionally, and suggests appropriate solutions, follows IA and all staff policies and procedures. Creates a positive working environment for all staff. Do not request schedule changes Complete all training, education, and development activities as required Demonstrate accurate implementation of clinical and other competencies specific to the position Provide behavioral health services following the client's treatment plan, and as qualified to do so, including but not limited to CPST and/or TBS services Complete data collection, progress notes, and communication of client progress or lack thereof following internal procedures (e.g., progress note documentation, walkie procedures, Q/A systems, troubleshooting and program completion forms, etc.) Monitor and report progress on designated clients toward their ISP/ITP, IEP, and/or Treatment Plan objectives and goals to the supervisor Work collaboratively within a treatment team; implement feedback as directed Change diapers and provides toilet training; run after children that have eloped from treatment area, get up and down from ground when needed Participate in staff development, education and training Attend video reviews given by supervisor and complete self-evaluations and video reviews as requested Seek, receive and apply feedback appropriately and professionally Meet productivity requirements Model professional behavior and decorum such as treat staff and clients professionally; uses professional language when discussing Prepare for sessions prior to session start time to make each treatment moment valuable Prepare and maintain mix and vary boxes and associated materials including but not limited to promptly adding newly-mastered target materials Conduct reinforcer assessments and delivers reinforcement following ABA principles and procedures Conduct social skills sessions for individuals in need and as assigned by client's case supervisor Implement behavior plans as directed by supervisors Identify and report to supervisors when interventions are needed for specific clients and client treatment and/or education programs Substitute at any given time for other staff to work with clients potentially not on regular schedules Other Employees in all positions may have contact with co-workers and clients and be required to engage in moderate physical activity. Company Management has the right to change an employee's job duties or request that employees perform other reasonable duties that are not listed. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Work Location: In person Compensation details: 20-20 PIbae3624f95a5-31181-39045305

Attracts, develops, retains, and grows successful client relationships within the Consumer Bank by focusing on commercial and small business clients. The WORKlife Specialist is responsible for developing, defining, and executing the strategy that positions the Bank as 'The' community bank for businesses and organizations to provide or expand financial wellness benefits to their employees/members at no expense to the employer. The WORKlife Specialist reports into the Retail Bank. They will work in a designated financial center, district(s) and region, and will be held accountable for executing and achieving the stated goals and objectives of the retail and consumer bank. This role will service an entire Windy City district which can cover as far north as Lincoln Park in Chicago, as far southwest as Chicago Ridge and as far south as Olympia Fields. Travel will be required within the district footprint. Main office location will be based upon selected candidate location. Essential Functions/Responsibilities * Partner with Retail Banking leadership and WORKlife Program Manager to execute against consumer bank strategies and objectives to attract, retain and grow core business/commercial relationships in our communities. * Develops and implements strategies/plans to engage districts and markets, establishes behaviors and routines to achieve success in the WORKlife Program. Achieving established individual production and growth goals, district and region goals and objectives. * Manage WORKlife efforts within district and/or region to ensure all WORKlife accounts are onboarded effectively by champion. * Initiate and maintain client and prospect contact through timely and relevant contact strategy. * Establishes personal sales plans/strategies for assigned districts and region to achieve success with companies and organizations in the region, leveraging and following up on leads and campaigns to deepen and win new opportunities. * Proactively calls on existing and new business owners and key decision-makers to establish opportunities that drive new membership to the WORKlife Banking Program, anchored with a core checking account. * Proactively calls on and partners with commercial, business banking, treasury, retail, other partners to offer the WORKlife Banking Program. * Takes on a holistic approach when presenting and discussing the WORKlife Banking Program to companies and organizations, leveraging financial wellness and other partners. * Be a knowledge leader in the WORKlife Banking Program, capable of presenting and organizing all efforts to deliver the program to business owners, in group settings with employees, coworkers, COIs, etc; educational offerings, bankstore materials, marketing collateral, presentation decks, products, services, relationship benefits, and all WORKlife specific resources available. * Supports WORKlife Program Manager and Retail Leadership on challenging/complex situations with WORKlife clients and working to identify new introductions and opportunities to succeed in every market we serve. * Serves as a liaison and knowledge resource for financial center teams and associates with respect to the WORKlife Program; educational offerings, products, services, campaigns/promotions, program enhancements, etc. that impact how we succeed with the program and driving new and deepening existing company relationships with their employees. * Participates in bank marketing and sales efforts, especially within the district and assigned region; contributes to initiatives and programs designed to promote organization's strategic priorities. * Complies with all bank, loan and regulatory guidelines and policies, maintaining operational excellence with loans and deposits within the portfolio. * Regularly introduce and include nearby branch teams/leaders, specialists, and partners from around the bank as needed that can provide opportunities to deepen and expand the impact of the Bank with WORKlife companies. * Regularly perform group presentations and 1:1 consultation with employees of WORKlife companies and their respective leaders, educating and presenting the Bank's banking solutions; loans, deposits, wealth, planning, financial wellness, etc. * Function as company's point of contact and trusted advisor for the WORKlife program. * Participate and lead in huddles within district/region meetings to support sales and service activities across the regions they serve. * Consistently meet or exceed sales goals as set by management, by effectively collaborating with lines of business in an effort to assist clients meet their financial needs. * Provide coaching and feedback to bank associates, educating others on activities, successes, and overall performance of the WORKlife Program and strategies going forward. * Accountable for performance of the district and region from a WORKlife perspective, and leadership of the local teams. This is accomplished through on-going coaching, development and performance management, development planning, on-going performance feedback and coaching on results. * This role is also responsible for the adherence to all compliance and regulatory procedures. Including, but not limited to: BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance and the Patriot Act. * Other duties as assigned. BankFinancial is an Equal Opportunity Employer (minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity) Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job * 3-4 years client experience in banking and/or in the financial services industry with experience working with businesses and organizations or in a retail or business banking role within the Bank. * 3-4 years sales and service experience with previous success in achieving sales and service goals in a retail or business environment. * Bachelor's Degree or equivalent experience combination of education and work experience in sales preferred. * Strong working knowledge related to consumer and commercial banking; deposits, credit, treasury, employee benefit programs, investments. * Demonstrated success with consultative, needs-based selling. * Experience working with senior levels of organizations with strategic planning and execution. * Excellent interpersonal, verbal and written communication, organizational, managerial and project management skills, with an emphasis on presentation skills to small and large groups. * Well-developed customer relations skills; ability to influence without authority. * Ability to manage multiple tasks/projects and deadlines simultaneously. * The ability to work well independently with limited direct supervision. * Demonstrated ability to work both independently and as part of a team.