Manager, Learning & Development jobs at Capital One - 399 jobs

Back Learning & Development Manager #33-8724 Carmel, Indiana, United States Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Indianapolis Work Hours per Week 40 Requirements Bachelor's Degree in a related field of study required or 5 years of related experience required. Certified Professional in Training Management (CPTM) is a plus. Minimum of five years of experience in training curriculum development or course design and/or facilitation required. Banking product knowledge, preferably Retail, Consumer and Commercial a plus. Experience presenting to groups of individuals. Management and leadership skills required. Job Description SUMMARY: Directs, leads and executes the learning and development strategies, programs, curriculum and learning systems for the bank. Collaborates with business unit leaders and Human Resources in the development and implementation of learning solutions. Ensures consistent and effective implementation of the L&D Operating Model and guiding principles across the bank. Partners with business unit and operational leaders to assess, design, develop, evaluate and refine learning solutions and experiences. Ensures learning needs are met in the most cost-effective manner based on currently available technology and resources and supervise the development or acquisition of new programs. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Coaches, engages, develops and leads the learning and development team. Manages the budgets with a disciplined approach to maximize dollars. Researches and identifies learning needs, coordinates the design, development, implementation and evaluation of learning and development solutions. Determines training and development priorities as a result of needs analysis and acquiring or developing programs and resources to meet priority needs. Ensures appropriate governance practices for all learning and development. Collaborates with executives, HR partners, business leaders, vendors, and design partners to create learning solutions that enable organizational talent to achieve strategic business objectives. Creates efficiencies by transforming training to digital content and technologies, decreasing travel costs, and increasing consistency of content. Provides ongoing business consultation, collaborates with executive partners to determine where learning and development gaps exist, in support of strategic business objectives. Develops systems, plans and procedures to assure accurate measurement of training activities, expenses and productivity to assist in measuring ROI (Return On Investment) for the training programs. Works collaboratively with Human Resources, Operations, Research and Development, and other departments to ensure joint projects and programs are effective. Keeps abreast of operations critical issues and offers training solutions as appropriate. Evaluates the quality of facilitator-led training. Gives feedback to facilitators and follows up on improvement. Measures training program effectiveness based on measurable results. Ensures continuous program training improvement. Gathers feedback from business leaders and partners to continually enhance the learner experience. SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, & firing, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. This position will be responsible for maintaining and ensuring organizational compliance with the Bank Secrecy Act (BSA) regulations. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Excellent Judgement and strong decision-making skills Objective approach to problem solving. Strong organization and planning skills. Strong analytical skills. Valid and unexpired driver's license. Ability to travel to all WesBanco Markets. Requires up to 50% travel. May require travel away from home up to a week at a time Flexibility with work schedule. Ability to maintain confidentiality. Proficiency in Microsoft Office Products including Word, Excel and PowerPoint. Must also have the ability to develop visual graphics and PowerPoint presentations. Must have a familiarity with instructional design and/or online course development. Ability to effectively use technological resources for meetings, coaching, and training. Full-Time/Part-Time Full-time Area of Interest Human Resources All Locations Carmel, Indiana, United States

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express's Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity. The GFCSU/USIU Training and Procedures team will be tasked with creating, maintaining and delivering all GFCSU/USIU Investigations-related Procedures and Training Material (AML, Screening, Enhanced Due Diligence and Payments Monitoring) in accordance with GFCC-issued standards; overseeing and collaborating on GFCSU/USIU training efforts; aligning with the GFCSU/USIU and stakeholders on efficiencies to improve investigative processes; collaborating with international markets to align on processes and expectations; serving as a liaison for quality control-related referrals impacting the GFCSU/USIU ; aligning with key stakeholders in the GFCSU/USIU and GFCC on various procedural, operational, and training impacts; and other related responsibilities in support of the success of the program. How will you make an impact in this role? This role will serve as a Training Manager supporting the responsibilities noted above, with an emphasis on the training process, as well as eventually leading a team of supporting compliance analysts. The ideal candidate should have a strong passion for process improvement, training, and development, possess a fundamental understanding of GFCSU/USIU processes and procedures, and a proactive drive to partner with Investigations Leaders to drive effective procedural processes. Responsibilities: Drafting, maintaining and delivering training materials related to GFCSU/USIU processes and day-to-day work functions for all pillars of the GFCSU/USIU program as needed; Ensuring adherence to legal and regulatory standards, as well as internal quality requirements for investigations and local market SAR/STR filings; Developing a team of analysts, including providing applicable training and coaching tailored to strengthen ability to support effective and adaptable procedures and training sessions based on individual and business needs Evaluating team and individual performance against expectations and deliverables of GFCSU/USIU Training and Procedures team initiatives, and supporting team engagement and dynamics Partnering with global investigations teams on areas of training and alignment need; Engaging in quality-related analysis and trend identification of investigative work, and proposing remedial steps to address deficiencies; Strategizing on how to drive innovation and efficiency for GFCSU/USIU processes and GFCC initiatives. Minimum Qualifications: Equivalent work experience or a bachelor's degree in one of the following fields of study: Criminal Justice, English, Journalism, Finance, Accounting, or other fields involving intensive research, writing, or data analysis 2+ years of work experience developing and supporting a department training process, including drafting new training processes and revising existing processes. Knowledge of criminal typologies associated with financial products and services Experience supporting and responding to external regulatory reviews and internal governance reviews Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes Experienced leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities Ability to influence, gain support, and resolve conflict Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective communication skills Proficient with all Microsoft Office suite, including Word, Excel, and PowerPoint Preferred Qualifications: Expertise in GFCSU/USIU Polices, Process and Procedures as well as understanding of AML-related laws and regulations and other guidance 6+ years of work experience in a financial services institution or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement Experience with creating and delivering effective training with demonstrable results, coupled with a strong drive to develop and coach GFCSU/USIU team members Familiarity with large sets of financial data and experience developing reports and outlining data requirements A strong candidate will also be able to manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player CAMS certified or equivalent preferred Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** American Express's Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity. The GFCSU/USIU Training and Procedures team will be tasked with creating, maintaining and delivering all GFCSU/USIU Investigations-related Procedures and Training Material (AML, Screening, Enhanced Due Diligence and Payments Monitoring) in accordance with GFCC-issued standards; overseeing and collaborating on GFCSU/USIU training efforts; aligning with the GFCSU/USIU and stakeholders on efficiencies to improve investigative processes; collaborating with international markets to align on processes and expectations; serving as a liaison for quality control-related referrals impacting the GFCSU/USIU ; aligning with key stakeholders in the GFCSU/USIU and GFCC on various procedural, operational, and training impacts; and other related responsibilities in support of the success of the program. **How will you make an impact in this role?** This role will serve as a Training Manager supporting the responsibilities noted above, with an emphasis on the training process, as well as eventually leading a team of supporting compliance analysts. The ideal candidate should have a strong passion for process improvement, training, and development, possess a fundamental understanding of GFCSU/USIU processes and procedures, and a proactive drive to partner with Investigations Leaders to drive effective procedural processes. **Responsibilities:** + Drafting, maintaining and delivering training materials related to GFCSU/USIU processes and day-to-day work functions for all pillars of the GFCSU/USIU program as needed; + Ensuring adherence to legal and regulatory standards, as well as internal quality requirements for investigations and local market SAR/STR filings; + Developing a team of analysts, including providing applicable training and coaching tailored to strengthen ability to support effective and adaptable procedures and training sessions based on individual and business needs + Evaluating team and individual performance against expectations and deliverables of GFCSU/USIU Training and Procedures team initiatives, and supporting team engagement and dynamics + Partnering with global investigations teams on areas of training and alignment need; + Engaging in quality-related analysis and trend identification of investigative work, and proposing remedial steps to address deficiencies; + Strategizing on how to drive innovation and efficiency for GFCSU/USIU processes and GFCC initiatives. **Minimum Qualifications:** + Equivalent work experience or a bachelor's degree in one of the following fields of study: Criminal Justice, English, Journalism, Finance, Accounting, or other fields involving intensive research, writing, or data analysis + 2 years of work experience developing and supporting a department training process, including drafting new training processes and revising existing processes. + Knowledge of criminal typologies associated with financial products and services + Experience supporting and responding to external regulatory reviews and internal governance reviews + Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes + Experienced leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities + Ability to influence, gain support, and resolve conflict + Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective communication skills + Proficient with all Microsoft Office suite, including Word, Excel, and PowerPoint **Preferred Qualifications:** + Expertise in GFCSU/USIU Polices, Process and Procedures as well as understanding of AML-related laws and regulations and other guidance + 6 years of work experience in a financial services institution or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement + Experience with creating and delivering effective training with demonstrable results, coupled with a strong drive to develop and coach GFCSU/USIU team members + Familiarity with large sets of financial data and experience developing reports and outlining data requirements + A strong candidate will also be able to manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player + CAMS certified or equivalent preferred **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Compliance **Primary Location:** US-Arizona-Phoenix **Other Locations:** US-Utah-Sandy, US-Florida-Sunrise **Schedule** Full-time **Req ID:** 26000565

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** American Express's Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity. The GFCSU/USIU Training and Procedures team will be tasked with creating, maintaining and delivering all GFCSU/USIU Investigations-related Procedures and Training Material (AML, Screening, Enhanced Due Diligence and Payments Monitoring) in accordance with GFCC-issued standards; overseeing and collaborating on GFCSU/USIU training efforts; aligning with the GFCSU/USIU and stakeholders on efficiencies to improve investigative processes; collaborating with international markets to align on processes and expectations; serving as a liaison for quality control-related referrals impacting the GFCSU/USIU ; aligning with key stakeholders in the GFCSU/USIU and GFCC on various procedural, operational, and training impacts; and other related responsibilities in support of the success of the program. **How will you make an impact in this role?** This role will serve as a Training Manager supporting the responsibilities noted above, with an emphasis on the training process, as well as eventually leading a team of supporting compliance analysts. The ideal candidate should have a strong passion for process improvement, training, and development, possess a fundamental understanding of GFCSU/USIU processes and procedures, and a proactive drive to partner with Investigations Leaders to drive effective procedural processes. **Responsibilities:** + Drafting, maintaining and delivering training materials related to GFCSU/USIU processes and day-to-day work functions for all pillars of the GFCSU/USIU program as needed; + Ensuring adherence to legal and regulatory standards, as well as internal quality requirements for investigations and local market SAR/STR filings; + Developing a team of analysts, including providing applicable training and coaching tailored to strengthen ability to support effective and adaptable procedures and training sessions based on individual and business needs + Evaluating team and individual performance against expectations and deliverables of GFCSU/USIU Training and Procedures team initiatives, and supporting team engagement and dynamics + Partnering with global investigations teams on areas of training and alignment need; + Engaging in quality-related analysis and trend identification of investigative work, and proposing remedial steps to address deficiencies; + Strategizing on how to drive innovation and efficiency for GFCSU/USIU processes and GFCC initiatives. **Minimum Qualifications:** + Equivalent work experience or a bachelor's degree in one of the following fields of study: Criminal Justice, English, Journalism, Finance, Accounting, or other fields involving intensive research, writing, or data analysis + 2 years of work experience developing and supporting a department training process, including drafting new training processes and revising existing processes. + Knowledge of criminal typologies associated with financial products and services + Experience supporting and responding to external regulatory reviews and internal governance reviews + Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes + Experienced leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities + Ability to influence, gain support, and resolve conflict + Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective communication skills + Proficient with all Microsoft Office suite, including Word, Excel, and PowerPoint **Preferred Qualifications:** + Expertise in GFCSU/USIU Polices, Process and Procedures as well as understanding of AML-related laws and regulations and other guidance + 6 years of work experience in a financial services institution or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement + Experience with creating and delivering effective training with demonstrable results, coupled with a strong drive to develop and coach GFCSU/USIU team members + Familiarity with large sets of financial data and experience developing reports and outlining data requirements + A strong candidate will also be able to manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player + CAMS certified or equivalent preferred **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Compliance **Primary Location:** US-Arizona-Phoenix **Other Locations:** US-Utah-Sandy, US-Florida-Sunrise **Schedule** Full-time **Req ID:** 26000565

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express's Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity. The GFCSU/USIU Training and Procedures team will be tasked with creating, maintaining and delivering all GFCSU/USIU Investigations-related Procedures and Training Material (AML, Screening, Enhanced Due Diligence and Payments Monitoring) in accordance with GFCC-issued standards; overseeing and collaborating on GFCSU/USIU training efforts; aligning with the GFCSU/USIU and stakeholders on efficiencies to improve investigative processes; collaborating with international markets to align on processes and expectations; serving as a liaison for quality control-related referrals impacting the GFCSU/USIU ; aligning with key stakeholders in the GFCSU/USIU and GFCC on various procedural, operational, and training impacts; and other related responsibilities in support of the success of the program. How will you make an impact in this role? This role will serve as a Training Manager supporting the responsibilities noted above, with an emphasis on the training process, as well as eventually leading a team of supporting compliance analysts. The ideal candidate should have a strong passion for process improvement, training, and development, possess a fundamental understanding of GFCSU/USIU processes and procedures, and a proactive drive to partner with Investigations Leaders to drive effective procedural processes. Responsibilities: Drafting, maintaining and delivering training materials related to GFCSU/USIU processes and day-to-day work functions for all pillars of the GFCSU/USIU program as needed; Ensuring adherence to legal and regulatory standards, as well as internal quality requirements for investigations and local market SAR/STR filings; Developing a team of analysts, including providing applicable training and coaching tailored to strengthen ability to support effective and adaptable procedures and training sessions based on individual and business needs Evaluating team and individual performance against expectations and deliverables of GFCSU/USIU Training and Procedures team initiatives, and supporting team engagement and dynamics Partnering with global investigations teams on areas of training and alignment need; Engaging in quality-related analysis and trend identification of investigative work, and proposing remedial steps to address deficiencies; Strategizing on how to drive innovation and efficiency for GFCSU/USIU processes and GFCC initiatives. Minimum Qualifications: Equivalent work experience or a bachelor's degree in one of the following fields of study: Criminal Justice, English, Journalism, Finance, Accounting, or other fields involving intensive research, writing, or data analysis 2+ years of work experience developing and supporting a department training process, including drafting new training processes and revising existing processes. Knowledge of criminal typologies associated with financial products and services Experience supporting and responding to external regulatory reviews and internal governance reviews Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes Experienced leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities Ability to influence, gain support, and resolve conflict Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective communication skills Proficient with all Microsoft Office suite, including Word, Excel, and PowerPoint Preferred Qualifications: Expertise in GFCSU/USIU Polices, Process and Procedures as well as understanding of AML-related laws and regulations and other guidance 6+ years of work experience in a financial services institution or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement Experience with creating and delivering effective training with demonstrable results, coupled with a strong drive to develop and coach GFCSU/USIU team members Familiarity with large sets of financial data and experience developing reports and outlining data requirements A strong candidate will also be able to manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player CAMS certified or equivalent preferred Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Provide strategic and managerial support for the Learning & Talent Development (L&TD) Communications team, driving internal communications strategy, marketing, change initiatives, and team engagement. Responsible for resourcing, project delivery, and ensure alignment with enterprise goals and division priorities. Responsibilities Manage daily activities of employees and/or supervisors; primarily responsible for tactical issues Perform supervisory duties to include selecting, measuring, counseling, rewarding and developing team members Provide ongoing, real-time performance mgmt. support and feedback, to include mentoring and coaching; establishing team and team member objectives, standards and priorities Drive the development and monitoring of performance and development goals for employees and/or supervisors and identify and develop successors and talent Strategically staff the team and applicable projects both traditionally and non-traditionally Analyze budget execution, reports variances and recommends adjustments to support business needs, goals and objectives Contribute to preparation of Annual Financial Plan (AFP) Drive operational efficiency through evaluation of team's workflow, quality and output to continuously improve design, development and implementation of communications efforts Stay abreast of and ensure compliance with applicable federal, state and industry laws, Navy Federal policies, procedures, regulations and guidelines Partner across Learning & Talent Development and with HR stakeholders to align messaging and campaigns with enterprise and division objectives Assist in leading and provide support to drive communications for high visibility projects in areas related to learning and development Drive operational efficiency and continuous improvement in communications processes and team workflows. Develop, monitor and improve communications and engagement metrics, report outcomes, and refine channel strategies based on data Lead reporting cadence for campaigns and portfolio, leveraging automation resources and dashboards Research, gather and synthesize data and when applicable present conclusions and recommendations to leadership Manage L&TD's brand ensuring adherence to brand guidelines and style standards Approve and publish communications for target audiences, including executive and sensitive messaging Coordinate approval workflows with stakeholders, leadership, and legal as needed Stay abreast of industry trends and standards and integrate best practices into processes and workflow Contribute to development of strategic plans, tactics and goals for the division Partner across Learning & Development on projects and programs requiring a multi-faceted approach Collaborate within the training and communications communities to support information sharing and implementation of best practices Support team's recruiting and selection needs by participating in hiring panels for positions throughout Learning & Development Perform other duties as assigned Qualifications Expertise in internal communications, marketing, project/program management, talent development, training, adult education, human capital, organizational development, and/or instructional design. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Demonstrated expertise in managing and developing others, including leaders Experience managing multiple resources through complex projects to achieve desired results Ability and passion for finding solutions to problems and helping others Ability to effectively work in complex, sensitive, and ambiguous situations Strong strategy, change management, and communications consulting skills Ability to work and collaborate with all levels of management (including executives), staff and vendors Ability to think strategically, adapt quickly and exhibit excellent communication skills Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management Strong consulting, analytical and problem solving skills Excellent verbal, written and interpersonal communication skills with experience in AP Style Bachelor's degree in Communications, Marketing, Human Resources, Psychology, or similar filed, or the equivalent combination of experience, education and training Desired Qualifications Advanced degree (MBA, Masters, etc.), professional certifications (e.g., PMP, coaching, instructional design) Graduate of Navy Federal's Management Toolbox and Leading Leaders Strong command of Navy Federal operations, processes and procedures Experience working with advanced presentation software suites, project management systems (ADO, Power BI, MS Forms, Menti, etc.), and comms platforms (StaffBase, AEM, Adobe Analytics, etc.) Professional certifications including: human resources, coaching, project management and / or evaluation (e.g., PMP), instructional design, talent, training, or IT Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Provide strategic and managerial support for the Learning & Talent Development (L&TD) Communications team, driving internal communications strategy, marketing, change initiatives, and team engagement. Responsible for resourcing, project delivery, and ensure alignment with enterprise goals and division priorities. Responsibilities Manage daily activities of employees and/or supervisors; primarily responsible for tactical issues Perform supervisory duties to include selecting, measuring, counseling, rewarding and developing team members Provide ongoing, real-time performance mgmt. support and feedback, to include mentoring and coaching; establishing team and team member objectives, standards and priorities Drive the development and monitoring of performance and development goals for employees and/or supervisors and identify and develop successors and talent Strategically staff the team and applicable projects both traditionally and non-traditionally Analyze budget execution, reports variances and recommends adjustments to support business needs, goals and objectives Contribute to preparation of Annual Financial Plan (AFP) Drive operational efficiency through evaluation of team's workflow, quality and output to continuously improve design, development and implementation of communications efforts Stay abreast of and ensure compliance with applicable federal, state and industry laws, Navy Federal policies, procedures, regulations and guidelines Partner across Learning & Talent Development and with HR stakeholders to align messaging and campaigns with enterprise and division objectives Assist in leading and provide support to drive communications for high visibility projects in areas related to learning and development Drive operational efficiency and continuous improvement in communications processes and team workflows. Develop, monitor and improve communications and engagement metrics, report outcomes, and refine channel strategies based on data Lead reporting cadence for campaigns and portfolio, leveraging automation resources and dashboards Research, gather and synthesize data and when applicable present conclusions and recommendations to leadership Manage L&TD's brand ensuring adherence to brand guidelines and style standards Approve and publish communications for target audiences, including executive and sensitive messaging Coordinate approval workflows with stakeholders, leadership, and legal as needed Stay abreast of industry trends and standards and integrate best practices into processes and workflow Contribute to development of strategic plans, tactics and goals for the division Partner across Learning & Development on projects and programs requiring a multi-faceted approach Collaborate within the training and communications communities to support information sharing and implementation of best practices Support team's recruiting and selection needs by participating in hiring panels for positions throughout Learning & Development Perform other duties as assigned Qualifications Expertise in internal communications, marketing, project/program management, talent development, training, adult education, human capital, organizational development, and/or instructional design. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Demonstrated expertise in managing and developing others, including leaders Experience managing multiple resources through complex projects to achieve desired results Ability and passion for finding solutions to problems and helping others Ability to effectively work in complex, sensitive, and ambiguous situations Strong strategy, change management, and communications consulting skills Ability to work and collaborate with all levels of management (including executives), staff and vendors Ability to think strategically, adapt quickly and exhibit excellent communication skills Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management Strong consulting, analytical and problem solving skills Excellent verbal, written and interpersonal communication skills with experience in AP Style Bachelor's degree in Communications, Marketing, Human Resources, Psychology, or similar filed, or the equivalent combination of experience, education and training Desired Qualifications Advanced degree (MBA, Masters, etc.), professional certifications (e.g., PMP, coaching, instructional design) Graduate of Navy Federal's Management Toolbox and Leading Leaders Strong command of Navy Federal operations, processes and procedures Experience working with advanced presentation software suites, project management systems (ADO, Power BI, MS Forms, Menti, etc.), and comms platforms (StaffBase, AEM, Adobe Analytics, etc.) Professional certifications including: human resources, coaching, project management and / or evaluation (e.g., PMP), instructional design, talent, training, or IT Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

A government agency in Massachusetts is looking for a Director to lead the Firefighting Academy. This role requires overseeing training delivery for over 14,000 firefighters annually. Candidates must have executive-level experience in education or public safety and possess strong communication skills. The position involves managing staff, budgets, and developing partnerships to ensure effective training programs. The ideal candidate will foster a collaborative and innovative environment for professional growth. #J-18808-Ljbffr

A state government entity is seeking a Director for the Massachusetts Firefighting Academy in Stow, MA. This is a leadership role that includes overseeing a dynamic training organization, managing educational programs, and collaborating with various stakeholders to ensure high-quality firefighter training. Candidates should possess extensive management experience in related fields and demonstrate strong communication and leadership skills. This position offers competitive compensation within a hybrid work model. #J-18808-Ljbffr

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About BNY Investments: BNY Investments is a division of BNY, one of the world's largest and most-trusted financial services groups. BNY Investments is a leading investment manager, with $2.1 trillion* in assets under management as of June 30, 2024. Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY. We're seeking a future team member for the role of Vice President, Proposal Development to join our RFP and DDQ team. This role is located in Pittsburgh In this role, you'll make an impact in the following ways: Ensure day-to-day management and professional development of their direct report(s) and other members of the DDQ and Regular Reporting team, escalating any concerns to the Global Head of RFPs in a timely manner. Project manage/coordinate the entire process around the RFP and DDQ, i.e. making sure the input from different teams/people is received on time, factoring in time for all the quality reviews, and submitting the documents by the deadline - following the team's procedures at every stage. Ensure clear communication throughout the process Formulate first through and final draft responses to tenders/due diligence questionnaires/updates, etc., ensuring a match with the requirements of the prospect/client. Instigate extensive liaison with stakeholders, and different departments, to ensure all information used is accurate and up to date and that it meets the compliance requirements Take ownership for managing and enhancing the operational processes required to submit an RFP, including the utilisation of AI tools where appropriate To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience in asset management or related field is required, along with prior RFP writing experience. 6-8 years of work experience preferred, preferably some of it in a managerial capacity. Broad knowledge of our industry, our various audiences and their requirements, and our regulatory backdrop. Excellent attention to detail and strong writing skills. Experience managing RFP/DDQ technology solutions. Strong proficiency with Loopio and/or RocketDocs platforms. Strong understanding of Generative AI applications and their potential in RFP processes. Highly organized and efficient approach; able to work effectively under pressure, and to prioritize and meet deadlines. Previous team lead or manager, preferably for a team working from multiple geographic locations At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Job DescriptionDescription: At Sunflower Bank, N.A., we're experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it's what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Retail Learning and Development Manager at our Santa Fe, NM location. Description: This position performs specialized work in the Retail Learning and Development area. This position is responsible for managing the Retail Learning and Development team to effectively develop, coordinate and present training programs for all employees. This position will lead a team of trainers and develop training for a wide array of areas for the Company. Qualified candidates should have excellent verbal and written communication skills, prior supervisory experience, be willing to travel, work flexible hours and have prior banking experience. Primary Responsibilities Assess supervisor and management training needs Develop and/or research and select raining materials appropriate for identified needs Provide and train legendary customer service for all levels of the organization Develop, maintain and monitor training solutions for all managers and supervisors throughout the bank Identify cost-effective training and skill-development initiatives to meet training needs to include internal and external vendor-based solutions Conduct training classes for Front-line, Supervisory and Management staff Manage all vendor relationships related to Learning and Development Responsible for Learning and Development budget Responsible for creating clear, detailed procedures and work instructions that align with company standards Responsible for administration of learning management system (e-learning) Work with subject matter experts, managers and other lines of business to capture accurate process details and provide training for changes and updates Effective development and presentation of training and development programs for all employees Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance Responsible for preparation, presentation and maintenance of training programs Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company. Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines. Understand and participate in the Bank's Community Reinvestment Act program. Perform other duties as assigned. Education / Experience Bachelor's Degree in education, adult learning, business or related field. Minimum 5 years' experience in training/adult learning including experience in developing management/supervisory and leadership programs. Minimum 3 years' experience in a leadership role that required decision-making, problem-solving, influencing others and facilitation skills. Proven supervisory, managerial and performance management skills (experience supervising at the mid-management level). Knowledge of curriculum development and instructional design skills. High proficiency in MS Office, Storyline and project management software. Pay is dependent on knowledge, skills, abilities, experience, and location. Working Conditions The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Sunflower Bank Benefits People choose to “bank” with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are: · Rooted in Strength · Propelled by Growth · Individuals in a Great Whole · Creating Possibility · Community Focused Associates enjoy outstanding benefits, including: · 401(k) Plan with 6% Match · Health/Dental/Vision Insurance · Company-paid Life Insurance · Tuition Reimbursement · Fitness Reimbursement · Paid Time Off · Volunteer Leave · Paid Holidays · Plus many more associate perks & incentives! If you qualify, apply online at ****************************** You've never worked anyplace like Sunflower Bank! EOE/AA: Minorities/Females/Disabled/Vets Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location-specific notices is available on our privacy policy . Requirements:

Learning & Development Manager (Onsite) - Baytown, TX Department: Learning & Development Classification: Exempt Grade: 13 Reporting to the VP of Human Resources, the Learning & Development Manager will lead the Learning & Development Team to support strategic initiatives and will play a key role in promoting a culture of continuous learning throughout the organization. The role is responsible for ensuring effective and responsive delivery of services to Senior Management, managers, and employees. The Learning & Development Manager serves as a strategic partner and thought leader in learning and talent development to identify, develop and execute key talent and succession initiatives and leadership development initiatives, focusing on strengthening the alignment between business priorities and organization strategy (structure, processes, systems, culture). Essential Functions & Responsibilities: E 40% Serves as a strategic partner for learning and development. Identifies training and development needs by analyzing strategic and departmental goals, objectives, job requirements, and performance metrics as determined by management. Provides appropriate solutions for training, development, and other learning initiatives, which may include: course content, resource allocation, implementation criteria. Evaluates effectiveness of training, development, and other learning initiatives using various measurement methods. E 30% Serves as key resource for Projects Committee, coordinating the successful on-time completion of large-scale training, development and other learning initiatives in conjunction with project team members, including SMEs, stakeholders, and business partners. E 10% Assists VP of Human Resources with oversight of Leadership Development initiatives. Provides background research and thought leadership to design company leadership programs and curriculum that support the organization's competency model. Establishes and communicates leadership and manager training strategy, availability, and content. Manages the Leadership Development programs at all levels of the organization. Evaluates success and continues to monitor new skills needs and adapt content and delivery methods. E 10% Assists VP of Human Resources with oversight of a Talent & Succession Management Program. Develops and implements training, learning initiatives, and processes that support career progression and succession planning and objectives aligned with HR Strategy and organizational strategies of the credit union. E 5% Researches new trends in training, development, and sales and service, and recommends program changes that will help achieve strategic and departmental goals and objectives. N 5% Performs all other duties as assigned by supervisor Performance Measurements: 1. Performs duties and responsibilities in a timely and professional manner. 2. Demonstrates excellent communication and presentation skills. 3. Demonstrates exceptional skills in training design and delivery. 4. Collaborates with various leadership stakeholders to steer overall talent development strategies 5. Communicates with VP Human Resources to advise on problems and issues impacting credit union training. 6. Demonstrates an understanding of, and follows the requirements of all regulation compliance, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually in BSA/AML compliance. Knowledge and Skills: Experience Five years to eight years of similar or related experience identifying, designing, and implementing training programs and supporting the learning and development function at a manager level or similar senior level position. Experience managing the integration and maintenance of Sales and Service programs and initiatives. Experience within Learning and Organizational Development. Education Equivalent to a college degree (BS or BA in a relevant field). Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills Advanced communication and presentation skills required. Demonstrates mastery in training design and delivery. Advanced computer skills needed, including MS Office Applications and training content creation software. Physical Requirements While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required of this job include close vision and ability to adjust focus. Work Environment Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. s are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Full-time Description The Learning and Development Consultant will be responsible for designing and implementing learning strategies and programs that support the leadership and cultural development of our team members. This position will also collaborate and influence other trainers across the organization to ensure alignment and consistency of learning initiatives. As a Learning and Development Consultant, you will have a strong background in learning and development design and delivery. Through excellent communication and coaching skills, you will: Develop and implement learning strategies and programs that align with the organization's objectives and values. Design and deliver engagement and effective learning solutions, such as e-learning courses, workshops, webinars, coaching sessions, etc. Assess the learning needs and preferences of employees and managers and provide feedback and recommendations. Evaluate the impact and effectiveness of learning interventions and report on key metrics and outcomes. Collaborate and influence other trainers across the organization to ensure alignment and consistency of learning initiatives. Manage the learning and development budget and vendor relations. Schedule, track, and report on learning activities in the LMS; manage enrollments, completions, and compliance flags. Prepare materials (decks, job aids, facilitator guides) and ensure brand/culture alignment. Coordinate session logistics (rooms, virtual links, rosters) and collect participant feedback (NPS, CSAT). Maintain training calendars and curate content libraries; update policies/procedures in collaboration with SMEs. Facilitate engaging in-person and virtual courses. Design basic e-learning and microlearning using templates (storyboards, quizzes, job aids). Coach learners 1:1 post-training; triage learning gaps and refer to program owners. Partner with trainers across business lines to ensure consistent messaging and cultural alignment. Conduct performance and skills gap analyses with HRBPs and business leaders. Design blended programs (workshops + digital + coaching) for frontline leaders and high-potential employees. Align curricula with regulatory/compliance requirements and bank strategy; build reusable learning paths. Influence peer trainers and SMEs; set standards for facilitation quality and consistency. Requirements Minimum of 6 to 8 years of relevant experience with requisite competencies. Bachelor's degree required; OD, HR, or Education preferred. Advanced consulting and stakeholder management skills. Strong understanding of adult learning principles and blended learning. Ability to measure learning impact and apply evaluation models. CPLP (Certified Professional in Learning and Performance) or SHRM-CP preferred. Travel Requirement This position requires travel to support business needs, including team collaboration, internal trainings, and cross-functional initiatives. The frequency and duration of travel will vary based on organizational priorities and team needs. Culture Alignment Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities. In contributing to our culture, Choice team members are guided by our core values. Embrace change and encourage innovation. Know when to ask for help and know when to offer help. Better the places we live. Work hard. Do the right thing. Have a little fun. Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values. Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here. Disclosure This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees. All employment at Choice Financial Group is “at will” employment. This position description does not create an employment contract, implied or otherwise. The base salary for this role is listed below. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience and geographic location. Full-time employees are also eligible for a competitive bonus and benefits package. Check out bankwithchoice.com/careers for an outline of current benefit offerings. Salary Description $61,350.35 - $108,265.63 per year

Job DescriptionDescription: At Sunflower Bank, N.A., we're experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it's what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Retail Learning and Development Manager at our Denver, CO location. The salary for this position starts at $68,000+ depending on knowledge, skills, abilities, experience, and location. Description: This position performs specialized work in the Retail Learning and Development area. This position is responsible for managing the Retail Learning and Development team to effectively develop, coordinate and present training programs for all employees. This position will lead a team of trainers and develop training for a wide array of areas for the Company. Qualified candidates should have excellent verbal and written communication skills, prior supervisory experience, be willing to travel, work flexible hours and have prior banking experience. Primary Responsibilities Assess supervisor and management training needs Develop and/or research and select raining materials appropriate for identified needs Provide and train legendary customer service for all levels of the organization Develop, maintain and monitor training solutions for all managers and supervisors throughout the bank Identify cost-effective training and skill-development initiatives to meet training needs to include internal and external vendor-based solutions Conduct training classes for Front-line, Supervisory and Management staff Manage all vendor relationships related to Learning and Development Responsible for Learning and Development budget Responsible for creating clear, detailed procedures and work instructions that align with company standards Responsible for administration of learning management system (e-learning) Work with subject matter experts, managers and other lines of business to capture accurate process details and provide training for changes and updates Effective development and presentation of training and development programs for all employees Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance Responsible for preparation, presentation and maintenance of training programs Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company. Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines. Understand and participate in the Bank's Community Reinvestment Act program. Perform other duties as assigned. Education / Experience Bachelor's Degree in education, adult learning, business or related field. Minimum 5 years' experience in training/adult learning including experience in developing management/supervisory and leadership programs. Minimum 3 years' experience in a leadership role that required decision-making, problem-solving, influencing others and facilitation skills. Proven supervisory, managerial and performance management skills (experience supervising at the mid-management level). Knowledge of curriculum development and instructional design skills. High proficiency in MS Office, Storyline and project management software. Pay is dependent on knowledge, skills, abilities, experience, and location. Working Conditions The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Sunflower Bank Benefits People choose to “bank” with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are: · Rooted in Strength · Propelled by Growth · Individuals in a Great Whole · Creating Possibility · Community Focused Associates enjoy outstanding benefits, including: · 401(k) Plan with 6% Match · Health/Dental/Vision Insurance · Company-paid Life Insurance · Tuition Reimbursement · Fitness Reimbursement · Paid Time Off · Volunteer Leave · Paid Holidays · Plus many more associate perks & incentives! If you qualify, apply online at ****************************** You've never worked anyplace like Sunflower Bank! EOE/AA: Minorities/Females/Disabled/Vets Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location-specific notices is available on our privacy policy . Requirements:

Job Description The Human Resources department has an immediate opening for someone who can demonstrate the WCF Insurance values to join their team as an Organizational Development Manager. This is a full-time, exempt position that works out of WCF's Sandy, Utah headquarters. This posting is open to internal and external candidates. Responsibilities · Take the lead on the implementation of the WCF Way, talent development, employee training and leadership training programs for WCF. · Lead and drive the talent planning and succession planning efforts of all leadership levels. · Partner with leaders and SMEs to develop, coordinate, implement, and improve department training programs. · Partner with HRBP's and functional leaders to identify areas of improvement and implement initiatives to improve performance. · Determine instructional methods, including e-learning, webinars, and instructor-led classes. · Monitor participant progress, conduct evaluations, administer assessment tools, and solicit feedback to improve course content, delivery methods, and effectiveness. · Oversee the mentoring efforts of employees at various levels of the organization. · Provide and coordinate the maintenance of all training content, identify objectives, and measure outcomes of training modules. · Coordinate mandatory training such as sexual harassment prevention, ethics, and reasonable suspicion. Qualifications The ideal candidate for this position will have: · Bachelor's degree required, preferably in business, HR management, education, organizational psychology, communications, or related field; Master's degree strongly preferred. · At least five years of experience in a training or organizational development position. · Proven experience in training theories and principles, adult learning theory, and established industry models of evaluation. · Instructional design and training delivery experience to include developing and quantifying the results of training. · Proficiency in the Microsoft Office suite. · Excellent communication and interpersonal skills. · Ability to handle sensitive issues and maintain confidentiality. · Current APTD or CPTD (formerly CPLP) certification, preferred. Internal candidates should have acceptable job performance, six months in current position, and must notify their current supervisor that they've applied for the position. Benefits WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community. All employees earn 4 weeks of vacation their first year. Expected salary for this position is $100,000 to $123,000 depending on experience and education. OUR PEOPLE WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive. WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law. Job Posted by ApplicantPro

The Human Resources department has an immediate opening for someone who can demonstrate the WCF Insurance values to join their team as an Organizational Development Manager. This is a full-time, exempt position that works out of WCF's Sandy, Utah headquarters. This posting is open to internal and external candidates. Responsibilities · Take the lead on the implementation of the WCF Way, talent development, employee training and leadership training programs for WCF. · Lead and drive the talent planning and succession planning efforts of all leadership levels. · Partner with leaders and SMEs to develop, coordinate, implement, and improve department training programs. · Partner with HRBP's and functional leaders to identify areas of improvement and implement initiatives to improve performance. · Determine instructional methods, including e-learning, webinars, and instructor-led classes. · Monitor participant progress, conduct evaluations, administer assessment tools, and solicit feedback to improve course content, delivery methods, and effectiveness. · Oversee the mentoring efforts of employees at various levels of the organization. · Provide and coordinate the maintenance of all training content, identify objectives, and measure outcomes of training modules. · Coordinate mandatory training such as sexual harassment prevention, ethics, and reasonable suspicion. Qualifications The ideal candidate for this position will have: · Bachelor's degree required, preferably in business, HR management, education, organizational psychology, communications, or related field; Master's degree strongly preferred. · At least five years of experience in a training or organizational development position. · Proven experience in training theories and principles, adult learning theory, and established industry models of evaluation. · Instructional design and training delivery experience to include developing and quantifying the results of training. · Proficiency in the Microsoft Office suite. · Excellent communication and interpersonal skills. · Ability to handle sensitive issues and maintain confidentiality. · Current APTD or CPTD (formerly CPLP) certification, preferred. Internal candidates should have acceptable job performance, six months in current position, and must notify their current supervisor that they've applied for the position. Benefits WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community. All employees earn 4 weeks of vacation their first year. Expected salary for this position is $100,000 to $123,000 depending on experience and education. OUR PEOPLE WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive. WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.

Hours: 40 Schedule: This position is remote eligible for up to 40% of the time. Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs. Comprehensive Benefits: ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others. Pay and Incentive Plan: Starting Salary: $114,000 Pay Range: $100,921 - $127,228 In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Purpose: The Learning and Evaluation Manager will guide the Community Impact teams efforts to systematically learn from our work-what's effective, what's not, and why-and apply those insights to refine strategy, strengthen grantee partnerships, grantmaking, and deepen community impact. This role is both strategic and operational: part evaluator, part facilitator, and part organizational change agent. In addition to driving learning and evaluation, the role will oversee internal systems and processes that ensure learning is embedded into day-to-day operations and decision-making. Accountabilities: Operational Oversight Maintain and Manage systems, workflows, and tools to support internal learning processes and data use Ensure alignment between learning goals and day-to-day operations, including knowledge management and impact reporting Learning and Evaluation Design and lead a learning and evaluation strategy aligned with the Community Impact Framework, values, and priority areas Develop infrastructure to assess the effectiveness of grantmaking, partnerships, and community investments Identify key questions we should be asking about our grantmaking and help structure ways to answer them (quantitatively and qualitatively) Translate learning into clear, actionable recommendations for staff, grantees, and partners Partner with staff to embed reflection and continuous improvement into grant reviews, RFP creation/evaluation Reporting and Communications Prepare impact reports, learning briefs, and presentations for staff, board, and community stakeholders Collaborate with the Community Impact Managers and Marketing Team to share insights Ensure data and stories are collected ethically and reflect community voice Provide tools, training, and guidance on outcome measurement and storytelling for grantees Strategic Alignment Liaise between the Community Impact and Purpose/Product teams to ensure alignment of goals and strategies Collaborate with credit union leaders to identify shared metrics and outcomes that connect product innovation, community investment, and philanthropic impact Translate community insights and evaluation findings from grantmaking into actionable learnings that inform ESL product development and financial wellness strategies Partner with internal teams to co-design initiatives or projects that leverage both philanthropic and business capabilities to address community needs Qualifications: Bachelor's degree in Business, Psychology, Social Work, Statistics, Data Science, Sociology, Political Science, Public Administration, Business Analytics, or a related field required In addition, minimum of 5 years of directly related experience with having access to, evaluating, and presenting on data Familiarity and/or Proficiency in; Excel, Google Sheets, Power BI, Tableau or other related spreadsheet and/or analytics platforms Strong facilitation and communication skills, especially with diverse audiences and sectors Ability to understand and synthesize data and qualitative insights into compelling narratives Demonstrated experience overseeing or implementing internal systems for impact tracking, knowledge management, or operational improvement Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper Preferred Qualifications: Master's degree/MBA or Bachelor's degree in Research, Business Analytics, Data Science, Public Administration preferred Experience managing data systems, surveys, and/or working with external evaluation partners like CGR, ACT Rochester, Children's Institute etc Understanding participatory evaluation practices Knowledge of the Greater Rochester region and its community ecosystem Background in philanthropy, nonprofit strategy, or systems change work We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010. #LI-JF1 #LI-Hybrid

Hours: 40 Schedule: This position is remote eligible for up to 40% of the time. Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs. Comprehensive Benefits: ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others. Pay and Incentive Plan: Starting Salary: $114,000 Pay Range: $100,921 - $127,228 In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Purpose: The Learning and Evaluation Manager will guide the Community Impact teams efforts to systematically learn from our work-what's effective, what's not, and why-and apply those insights to refine strategy, strengthen grantee partnerships, grantmaking, and deepen community impact. This role is both strategic and operational: part evaluator, part facilitator, and part organizational change agent. In addition to driving learning and evaluation, the role will oversee internal systems and processes that ensure learning is embedded into day-to-day operations and decision-making. Accountabilities: Operational Oversight * Maintain and Manage systems, workflows, and tools to support internal learning processes and data use * Ensure alignment between learning goals and day-to-day operations, including knowledge management and impact reporting Learning and Evaluation * Design and lead a learning and evaluation strategy aligned with the Community Impact Framework, values, and priority areas * Develop infrastructure to assess the effectiveness of grantmaking, partnerships, and community investments * Identify key questions we should be asking about our grantmaking and help structure ways to answer them (quantitatively and qualitatively) * Translate learning into clear, actionable recommendations for staff, grantees, and partners * Partner with staff to embed reflection and continuous improvement into grant reviews, RFP creation/evaluation Reporting and Communications * Prepare impact reports, learning briefs, and presentations for staff, board, and community stakeholders * Collaborate with the Community Impact Managers and Marketing Team to share insights * Ensure data and stories are collected ethically and reflect community voice * Provide tools, training, and guidance on outcome measurement and storytelling for grantees Strategic Alignment * Liaise between the Community Impact and Purpose/Product teams to ensure alignment of goals and strategies * Collaborate with credit union leaders to identify shared metrics and outcomes that connect product innovation, community investment, and philanthropic impact * Translate community insights and evaluation findings from grantmaking into actionable learnings that inform ESL product development and financial wellness strategies * Partner with internal teams to co-design initiatives or projects that leverage both philanthropic and business capabilities to address community needs Qualifications: * Bachelor's degree in Business, Psychology, Social Work, Statistics, Data Science, Sociology, Political Science, Public Administration, Business Analytics, or a related field required * In addition, minimum of 5 years of directly related experience with having access to, evaluating, and presenting on data * Familiarity and/or Proficiency in; Excel, Google Sheets, Power BI, Tableau or other related spreadsheet and/or analytics platforms * Strong facilitation and communication skills, especially with diverse audiences and sectors * Ability to understand and synthesize data and qualitative insights into compelling narratives * Demonstrated experience overseeing or implementing internal systems for impact tracking, knowledge management, or operational improvement * Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper Preferred Qualifications: * Master's degree/MBA or Bachelor's degree in Research, Business Analytics, Data Science, Public Administration preferred * Experience managing data systems, surveys, and/or working with external evaluation partners like CGR, ACT Rochester, Children's Institute etc * Understanding participatory evaluation practices * Knowledge of the Greater Rochester region and its community ecosystem * Background in philanthropy, nonprofit strategy, or systems change work We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010. #LI-JF1 #LI-Hybrid

Provide strategic and managerial support for the Learning & Talent Development (L&TD) Communications team, driving internal communications strategy, marketing, change initiatives, and team engagement. Responsible for resourcing, project delivery, and ensure alignment with enterprise goals and division priorities. Expertise in internal communications, marketing, project/program management, talent development, training, adult education, human capital, organizational development, and/or instructional design. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Demonstrated expertise in managing and developing others, including leaders Experience managing multiple resources through complex projects to achieve desired results Ability and passion for finding solutions to problems and helping others Ability to effectively work in complex, sensitive, and ambiguous situations Strong strategy, change management, and communications consulting skills Ability to work and collaborate with all levels of management (including executives), staff and vendors Ability to think strategically, adapt quickly and exhibit excellent communication skills Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management Strong consulting, analytical and problem solving skills Excellent verbal, written and interpersonal communication skills with experience in AP Style Bachelor's degree in Communications, Marketing, Human Resources, Psychology, or similar filed, or the equivalent combination of experience, education and training Desired Qualifications Advanced degree (MBA, Masters, etc.), professional certifications (e.g., PMP, coaching, instructional design) Graduate of Navy Federal's Management Toolbox and Leading Leaders Strong command of Navy Federal operations, processes and procedures Experience working with advanced presentation software suites, project management systems (ADO, Power BI, MS Forms, Menti, etc.), and comms platforms (StaffBase, AEM, Adobe Analytics, etc.) Professional certifications including: human resources, coaching, project management and / or evaluation (e.g., PMP), instructional design, talent, training, or IT Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 Manage daily activities of employees and/or supervisors; primarily responsible for tactical issues Perform supervisory duties to include selecting, measuring, counseling, rewarding and developing team members Provide ongoing, real-time performance mgmt. support and feedback, to include mentoring and coaching; establishing team and team member objectives, standards and priorities Drive the development and monitoring of performance and development goals for employees and/or supervisors and identify and develop successors and talent Strategically staff the team and applicable projects both traditionally and non-traditionally Analyze budget execution, reports variances and recommends adjustments to support business needs, goals and objectives Contribute to preparation of Annual Financial Plan (AFP) Drive operational efficiency through evaluation of team's workflow, quality and output to continuously improve design, development and implementation of communications efforts Stay abreast of and ensure compliance with applicable federal, state and industry laws, Navy Federal policies, procedures, regulations and guidelines Partner across Learning & Talent Development and with HR stakeholders to align messaging and campaigns with enterprise and division objectives Assist in leading and provide support to drive communications for high visibility projects in areas related to learning and development Drive operational efficiency and continuous improvement in communications processes and team workflows. Develop, monitor and improve communications and engagement metrics, report outcomes, and refine channel strategies based on data Lead reporting cadence for campaigns and portfolio, leveraging automation resources and dashboards Research, gather and synthesize data and when applicable present conclusions and recommendations to leadership Manage L&TD's brand ensuring adherence to brand guidelines and style standards Approve and publish communications for target audiences, including executive and sensitive messaging Coordinate approval workflows with stakeholders, leadership, and legal as needed Stay abreast of industry trends and standards and integrate best practices into processes and workflow Contribute to development of strategic plans, tactics and goals for the division Partner across Learning & Development on projects and programs requiring a multi-faceted approach Collaborate within the training and communications communities to support information sharing and implementation of best practices Support team's recruiting and selection needs by participating in hiring panels for positions throughout Learning & Development Perform other duties as assigned