Customer Service Associate jobs at Capitol Federal

Pay: Up to $20/hour Job Type: Part-time If you thrive in customer service and aspire to work in the banking industry, look no further! Our Customer Service Associates are the frontline of support and help to ensure that our customers are satisfied and receive the knowledge and understanding of the products and services we offer. Prior cash handling or customer service experience is preferred, but not required. * You can make up to $20 per hour after your first 90 days! * Benefits available to anyone working 20 hours or more per week! * Branches are open Monday - Friday and Saturday mornings. These exciting opportunities offer career growth within a full-service financial institution that has been in business for over 130 years! In 2024, Newsweek selected Capitol Federal as one of the best places to work in America! To learn more or apply go to ******************************************* CapFed is an equal opportunity employer.

Busey Customer Care Advisors serve as customer advocates, earning trust and loyalty through unparalleled service and support. As Customer Care is often the first point of contact for Busey customers, Advisors are responsible for assisting with a variety of banking inquiries and technical support for our digital products & services. Above all, Customer Care Advisors aim to strengthen our customers' relationship with Busey, while providing efficient care. Duties & Responsibilities * Respond and provide timely follow-up to internal and external customers inquiries via phone, email and chat in a professional, efficient and service-focused manner. * Assist customers with account-related questions, including technical troubleshooting. * Resolve customer issues and concerns promptly, escalating complex issues to the appropriate department or supervisor, to ensure a high level of satisfaction. * Identify opportunities for customers to strengthen their relationship with Busey, providing guidance and referrals for other products and services when appropriate. * Participate in training and development opportunities to consistently advance skills and stay current with best practices. * Maintain up-to-date knowledge of bank policies, procedures and regulatory requirements to maintain customer confidence and protect the bank. Education & Experience Knowledge of: * Various computer systems, mobile devices and banking software. * Busey's digital offerings, products and services, is preferred. Ability to: * Provide excellent customer service, remaining calm and composed even in high-pressure situations. * Leverage strong interpersonal, written and verbal communication skills. * Analyze and solve problems efficiently and accurately. * Manage multiple tasks efficiently with keen attention to detail. * Effectively manage time in a fast-paced environment. * Work both independently and as part of team. Education and Training: * Requires High School diploma or equivalent. * Previous experience in customer service, preferably in a banking or financial institution or call center is preferred. Benefits and Compensation Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $21-$23/hour) Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information. Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment. Unsolicited Resumes Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails. #HPBB

The senior level client workflow specialist leads the design, training and implementation of data management workflows with client environments utilizing the TRIPS application. This role is highly client facing and requires a strong blend of technical acumen, business process understanding and interpersonal communication skills. This role will work closely with clients and internal teams to translate business requirements into scalable, efficient, and compliant data workflows. It will be responsible for new hire training and lead consultative initiatives with our clients. Job Functions Collaborate with clients and internal departments to gather and analyze business requirements related to data management and operational workflows. Design and document end-to-end data workflows tailored to client-specific environments, ensuring alignment with business goals and business standards. Lead the implementation of workflow solutions, including configuration, testing, and deployment within client systems. Deliver hands-on training and support to our client teams and internal resources to ensure successful adoption and long-term sustainability of implemented workflows as well as team expansion. Evaluate, optimize and advise on existing workflows for performance, scalability, and user experience. Serve as a liaison between client stakeholders, internal engineering teams, and product managers to ensure seamless delivery and feedback integration. Maintain detailed documentation of workflow designs, implementation plans, and training materials. Create training plans and lead training initiatives internal at Deluxe. Basic Qualifications: Education and Experience: Bachelor's Degree and 3 years, or HS/GED and 7 years Must be 18 years of age or older Preferred Qualifications: 5+ years of experience as Business Analyst, Process Engineer, Software Implementation, Project Management Knowledge of data lifecycle management, data governance, and workflow automation tools. Strong verbal and written communication skills and experience in client facing roles. Proficiency in tools such as SQL, Visio or other Workflow platforms Familiarity with cloud platforms and data integration tools Certification in Lean Six Sigma or a similar process improvement methodology is preferred. Compensation The compensation range for this position is $75,000.00 - $85,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.

The Wealth Management Client Services Specialist will posses a level of knowledge and experience that allows them to make recommendations and communicate successfully about more complex aspects of client relationships, in addition to servicing clients and providing support to the Wealth Management Team. Duties & Responsibilities * This position holds responsibilities in four primary categories: Sales Support, Compliance, Customer Service, and Teamwork. * Lead and drive client relationships through the appropriate actions to enhance client relationships with Busey. * Support advisors with the development of new sales opportunities by coordinating meetings, coordinating event attendance, participating in client events, and identifying clients for marketing material distribution. * This role will interact with clients by fielding higher volumes of phone calls and email communications from clients. This associate will function as a main point of contact for daily service needs as well as more complex issues. * Drive the execution our Proactive Client Engagement Model by facilitating client onboarding/offboarding, preparing materials for client meetings with diligence and accuracy, and coordinating additional items needed for these events. * Establish recurring receipts and distributions, ensuring items are processed in accordance with account agreements and other governing documentation as well as all policies and procedures. * Resolve compliance matters, this includes but is not limited to; accurate account reviews, adherence to policies and other controls in place, gathering all required information from clients, and demonstrating a high level of understanding of regulations, policies, and procedures. * Manage risk mitigation by adhering to Busey policies, appropriate client identification methods, and appropriate verification methods needed for an array of tasks. * Serve as an escalation point to resolve minor service issues for clients, provide feedback to leadership on solutions to improve overall client service experience. * Mentor new associates and participate with the team as a resource to resolve issues with compliance or customer service issues. Education & Experience * Knowledge of: * Strong oral and written communication skills with high customer contact via in person meetings, phone conversations, and other correspondence methods. * Strong organizational skills * Ability to: * Multi-task and work independently. * Perform duties under frequent time pressures * Education and Training: * Bachelor's degree in business or finance and two or more years related experience in the financial services industry with high net-worth clients preferred. * Requires successful completion of the Wealth Management Specialist or Certified Wealth Strategist certification within 1 year of hire. Additional certifications such as a CFP, CFA, CTFA, or CPA are strongly recommended to be started by the end of first year of service. * Minimum of 6 hours of annual continuing education in courses related to the position's responsibilities. (Approved webinars, seminars, and courses will be credited at the CE amount stated.) * Requires knowledge of standard business systems, including but not limited to, Trust Accounting systems, Microsoft Office, and Outlook. Compensation and Benefits Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. Base Pay Range: $23 - $29/Hour Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information. Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment. Unsolicited Resumes Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.

Expectations of a Retail Banking Floater are to demonstrate an understanding of and a commitment to our mission, core values, and quality standards. To show a disciplined work ethic and the ability to provide exceptional customer experiences to our customers, co-workers and the communities we serve. They will exhibit the attitude and aptitude to engage in the continuous development of self and others. Primary Responsibilities and Duties: (The essential duties and responsibilities listed below represent the job requirements but are not meant to be all-inclusive or prevent other duties from being assigned as necessary). Continually meet customer and prospect needs by promoting bank products and services and making referrals. Actively participate in the consultative & assumptive selling process within the bank, utilizing provided resources and other various tools and reports. Build and maintain excellent customer relationships in various locations, on the phone, and by attending various events, as appropriate. Actively participate in training, staff meetings, and other motivational activities. Establish good relationships with other departments by ensuring efficient and effective referrals to the appropriate department. Takes initiative to learn all First National Bank products, services, and lines of business and demonstrates the ability to identify opportunities to cross-sell new and existing services. Consistently meet & exceed established career achievement & referral goals as set by you & your management team. Project a positive image of the bank and exhibit professionalism and confidentiality at all times. Follow banking regulations, guidelines & policies by protecting confidential information of our internal & external customers. Demonstrate exceptional judgment and ability to foresee problems and excellent performance in new and stressful situations. Maintain a strong understanding of duties, is highly motivated, completes established goals, takes responsibility for additional projects, produces more work than required, and does not require assistance prioritizing. Perform a variety of financial center duties including, but not limited to, front-line services, e-Banking services, open accounts and accept consumer loan applications. Perform responsibilities tasked by the Retail Administration Team. Position Requirements: High School Diploma or GED. Previous customer service experience required. Cash handling experience required. Ability to work well in a team environment. Strong oral and written communication skills. Travel as far as 45 miles in each direction.

Title: Customer Representative Department: Retail Banking Reports to: Financial Center Manager Customer Representatives are expected to demonstrate an understanding of and a commitment to our core values, the attitude and aptitude to engage in continuous development, the discipline and work ethic to achieve consistent excellence, and the ability to provide exceptional customer experiences to our customers and the communities we serve. Primary Responsibilities and Duties : (The essential duties and responsibilities listed above are representative of the job requirements but, are not meant to be all-inclusive or prevent other duties from being assigned as necessary) Continually promote company products and services to customers and prospects for expanded business and referrals, to assist in the continuing growth of The First. Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction in the branch, on the phone, and attending various customer visits and community events. Actively participate in regular sales and office staff meetings, and other motivational activities. Actively participate in the proactive selling process within the bank, utilizing the marketing resources and other various tools and reports. Establish good relationships with other departments to ensure these goals are met. Consistently meet or exceed established referral goals as set by management. Meets customer service standards when working with customers on the phone or in person. Handles all deposit and loan transactions in accordance with bank policy. Follows security procedures according to bank guidelines. Balance cash drawer within the limits of the cash difference policy. Complies with all federal, state and bank regulations/laws as appropriate for the job function. May perform a variety of other branch and clerical duties such as balancing and servicing the Vault. Position Requirements: High School Diploma or GED Previous customer service experience preferred Cash handling experience preferred Ability to work well in a team environment

Title: Customer Representative Department: Retail Banking Reports to: Financial Center Manager Customer Representatives are expected to demonstrate an understanding of and a commitment to our core values, the attitude and aptitude to engage in continuous development, the discipline and work ethic to achieve consistent excellence, and the ability to provide exceptional customer experiences to our customers and the communities we serve. Primary Responsibilities and Duties: (The essential duties and responsibilities listed above are representative of the job requirements but, are not meant to be all-inclusive or prevent other duties from being assigned as necessary) Continually promote company products and services to customers and prospects for expanded business and referrals, to assist in the continuing growth of The First. Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction in the branch, on the phone, and attending various customer visits and community events. Actively participate in regular sales and office staff meetings, and other motivational activities. Actively participate in the proactive selling process within the bank, utilizing the marketing resources and other various tools and reports. Establish good relationships with other departments to ensure these goals are met. Consistently meet or exceed established referral goals as set by management. Meets customer service standards when working with customers on the phone or in person. Handles all deposit and loan transactions in accordance with bank policy. Follows security procedures according to bank guidelines. Balance cash drawer within the limits of the cash difference policy. Complies with all federal, state and bank regulations/laws as appropriate for the job function. May perform a variety of other branch and clerical duties such as balancing and servicing the Vault. Position Requirements: High School Diploma or GED Previous customer service experience preferred Cash handling experience preferred Ability to work well in a team environment

Job DescriptionSummary: Expectations of a Retail Banking Floater are to demonstrate an understanding of and a commitment to our mission, core values, and quality standards. To show a disciplined work ethic and the ability to provide exceptional customer experiences to our customers, co-workers and the communities we serve. They will exhibit the attitude and aptitude to engage in the continuous development of self and others. Primary Responsibilities and Duties: (The essential duties and responsibilities listed below represent the job requirements but are not meant to be all-inclusive or prevent other duties from being assigned as necessary). Continually meet customer and prospect needs by promoting bank products and services and making referrals. Actively participate in the consultative & assumptive selling process within the bank, utilizing provided resources and other various tools and reports. Build and maintain excellent customer relationships in various locations, on the phone, and by attending various events, as appropriate. Actively participate in training, staff meetings, and other motivational activities. Establish good relationships with other departments by ensuring efficient and effective referrals to the appropriate department. Takes initiative to learn all First National Bank products, services, and lines of business and demonstrates the ability to identify opportunities to cross-sell new and existing services. Consistently meet & exceed established career achievement & referral goals as set by you & your management team. Project a positive image of the bank and exhibit professionalism and confidentiality at all times. Follow banking regulations, guidelines & policies by protecting confidential information of our internal & external customers. Demonstrate exceptional judgment and ability to foresee problems and excellent performance in new and stressful situations. Maintain a strong understanding of duties, is highly motivated, completes established goals, takes responsibility for additional projects, produces more work than required, and does not require assistance prioritizing. Perform a variety of financial center duties including, but not limited to, front-line services, e-Banking services, open accounts and accept consumer loan applications. Perform responsibilities tasked by the Retail Administration Team. Position Requirements: High School Diploma or GED. Previous customer service experience required. Cash handling experience required. Ability to work well in a team environment. Strong oral and written communication skills. Travel as far as 45 miles in each direction.

Lead. Empower. Build. Invest. Adapt. That's the Central way. Join us in investing time, attention, and energy into the communities in which we live and serve. Come grow with us and we will empower you to find your career within the finance world! We are adding a Customer Contact Center (Call Center) Representative to our team. No banking experience required! Many team members successfully transitioned from non-banking roles such as cashiering/retail roles, teaching, CNAs, administrative/office workers, and more! An attention to detail, knack for problem solving, and friendly customer service attitude required. We provide the training and tools for the rest. Perks * Paid leave including vacation, personal, sick * Paid holidays * Paid volunteer time * Health Insurance * Dental, vision, cancer, short-term disability, long-term disability, etc. * Access to our employee assistance program * 401K & Generous Match (subject to eligibility requirements) Anticipated Schedule Must be able to work until 7:00 PM and have Saturday availability (schedules rotate to include Saturday shifts and 7 PM closing shifts). Most shifts average around 8 hours. Operating hours: Monday - Friday 8:00 AM - 7:00 PM Saturday 8:00 AM - 4:00 PM Shift differential provided for Saturday hours! Day to Day * Represent Your Team: As a primary contact for the Customer Contact Center, you assist others through video, phone, and chat messages. You redirect or route calls, escalating bigger issues. You ask questions and actively listen. You know when to recommend bank products and/or services to further fulfill customers' needs. * Be a Busy Bee: The productive kind. Deposit funds and process mobile deposits. Assist with withdrawals, handle loan payments, transfer money from account to account, and more! No day is alike and that's where you thrive. * Balance it Out: An electronic cash drawer that is. You balance your drawer throughout the day and at shift's end. Your accuracy in handling money is essential. * Be a Key Contributor: You smash your team's goals all while providing outstanding customer service and ensuring all policy and procedures are followed. * Outsmart Fraudsters: You protect our customers by not only identifying their needs but by identifying them first and acting as the bank's first line of defense to combat these tricksters. * Throw a Flag: You recognize unusual account activity and are quick on your toes when it occurs. Account flag? You saw it. Delinquent loans? You are on it. * Bring the Positivity: Most importantly, the way you handle any task with a positive attitude and a smile is the added cherry on top. About Us * A Solid Foundation: Founded in 1884 with one branch, we recently celebrated 140 years in business/banking. We have successfully navigated the Great Depression, Great Recession, and everything in-between. * Growth: We now operate and serve 30+ locations throughout Kansas and Nebraska. * Values: Being family-owned is in the roots. With each employee, the family tree grows. * Investments: It is a tradition to give back to our communities by donating to food banks, seeking volunteer opportunities, and matching funds to various charitable causes (to name a few). * Adaption: We expanded our services to offer mortgages, trust/wealth management services, consumer lending, and most recently digital investing. * Employee Focus: Our in-person trainings on a variety of banking topics promote knowledge and growth. We also strive to promote from within. We see knowledge as an interest-free earning. Banking jokes are also offered free of charge. * Added Fun: Our annual spirit week, company events, and random competitions show we are not your stereotypical bank. Just ask our Fun Committee. Bankers know how to have fun! Next Steps If you are ready to meet your career match, head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps. Equal Opportunity Employer/Veterans/Disabled

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Premier Service Associate, you will support existing Empower clients with all aspects of their investment needs. You'll respond to operational inquiries regarding trading, asset movement, account opening and asset consolidation, and handle client trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities. Schedule will vary by time zone. Candidates must be available to work the following Monday - Friday schedule for their location: Eastern Time (ET): 11:30 a.m. - 8:00 p.m. Central Time (CT): 10:30 a.m. - 7:00 p.m. Mountain Time (MT): 9:30 a.m. - 6:00 p.m. What you will do Service new and existing client needs via inbound calls. Engage customers in an Investment Recommendation Conversation. Deliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up. Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications. Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunities. What you will bring Active FINRA Series 6 and Series 63 required, as well as FINRA fingerprinting 2+ years of financial customer service experience. Strong customer service background with a firm understanding of the diverse operational and investment needs of our customers. Knowledge of current financial markets and retirement account operations is necessary. What will set you apart Strong written, verbal and presentation skills. Strong technological skills and an ability to multi-task across systems. Past brokerage and mutual fund trading experience. Retail, IRA and/or 401K customer service experience. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** #LI-Remote #PJPW What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $44,800.00 - $61,600.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 12-15-2025 Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Client Experience Specialist is responsible for directly supporting four advisory practices, in close collaboration with advisory team members to deliver a meaningfully differentiated client experience. You will act as a liaison between Empower and clients to deliver exceptional service and maintain strong client relationships while acting on clients' requests and operational needs. This role is ideal for candidates who are passionate about the client experience and interested in having direct exposure to our highest value advisory clients, working with the team that supports their experience, and is interested in gaining the expertise to pursue additional career development opportunities in wealth management. What You Will Do Provide a best-in-class client experience through proactive and reactive client engagements, campaign outreach, and streamlining client request processing. Collaborate with your experienced advisory team to grow and maintain strong long-term relationships with highly valued clients. Proactively identify financial planning opportunities, gather necessary documentation for analysis, and coordinate delivery calls with advisory team. Prepare key client and welcome call summary documentation for advisory team meetings and introductions. Partner with advisory and specialist teams to identify share of wallet increase opportunities and coordinate with the appropriate party. Provide quality assurance of service requests to ensure timely and accurate execution. Coordinate between client, advisory team, and trading to gather cost basis, submit for implementation analysis, and initiate portfolio implementation and custom requests. Facilitate client appreciation efforts. What You Will Bring Bachelor Degree in Business or related discipline or equivalent experience 2+ years related work experience in financial services and/or customer experience Series 65 FINRA registration required within corporate-established timeline FINRA Fingerprinting, required Experience working in client services roles Excellent verbal and written communication skills; detail oriented; able to manage many time-sensitive tasks simultaneously; pro-active self-starter, strong organizational skills and presentation skills. Always composed, professional, and skilled at establishing trust and building long-term client relationships. Proven ability to navigate multiple client needs and arrive quickly at best outcomes. Proficient in or ability to quickly learn: Microsoft Word, Excel, Outlook, PowerPoint, Salesforce, NetX360, and other proprietary and recordkeeping systems What Will Set You Apart Experience in brokerage trading and trade approval, preferred Motivated self-starter with track record of service excellence, preferred Strong interpersonal skills, team-oriented, and collaborative, preferred Desire to attain, or have already attained preferred qualifications: CFP, CRPC, etc., preferred Salesforce nimbus (D2C) experience is highly preferred ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $59,700.00 - $82,050.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 01-06-2026 Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day. Your career is important to you, which makes it important to us. At INTRUST you'll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you'd like to find a place of work where you're appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role. A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being. * Competitive pay * Generous time off * Employees receive three weeks of paid vacation plus 11 paid holidays each year. * Paid time off to volunteer in the community. * Paid employee and family sick leave. * Paid parental leave. * 401(k) plan with 6% employer match and 100% immediately vested. * 3% non-elective company contribution; non-elective contribution vested after 3 years of service. * Career growth and development resources * Tuition reimbursement for full-time and part-time employees enrolled in any degree program. * Banking benefits * Medical, dental, and vision insurance Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details. Job Summary: The Client Onboarding Associate plays a critical role in delivering a seamless, professional, and high-touch experience for new clients joining our wealth management practice. This specialized administrative role is responsible for managing the entire onboarding process-from initial prospect engagement through account setup, funding, and the first 180 days of the client relationship. Acting as a central point of coordination, the Onboarding Coordinator works closely with internal teams and external partners to ensure timely, compliant, and accurate account transitions. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST's Character Qualities. Essential Functions: All expectations described in the 's essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation. * Serve as the primary administrative point of contact for new clients during the onboarding period (typically the first six months). * Educate clients on what to expect during onboarding and provide proactive updates throughout the process. * Coordinate with advisors, strategists, operations, compliance, custodians, and middle-office teams to ensure timely and accurate execution of onboarding tasks. * Track onboarding milestones, resolve delays, and maintain visibility across all onboarding activities. * Prepare, review, and complete all required account forms, disclosures, and transfer paperwork. * Ensure compliance with internal policies and regulatory requirements, including CIP, OFAC, and other industry standards. * Maintain accurate and secure records of all onboarding activities and client communications. * Facilitate initial account funding and verify successful transfers. * Set up digital access for clients and guide them through the use of client portals and online tools. * Monitor and maintain client account data integrity across CRM, custodial, and third-party systems. * Identify opportunities to enhance the onboarding process and contribute to workflow improvements, documentation, and training materials. * Participate in team meetings and collaborate on initiatives to improve client engagement and operational efficiency. Education and Experience: Bachelor's degree in Business, Finance, or a related field preferred. 2+ years of experience in financial services, preferably in a client service, onboarding, or operations role. Previous experience in wealth management or investment management preferred. Required Skills and Knowledge: Familiarity with various investment account types (e.g., IRAs, trusts, brokerage) and custodial platforms. Strong organizational skills and high attention to detail. Excellent communication and interpersonal skills. A client-first mindset and strong problem-solving skills. Ability to manage multiple onboarding processes and priorities simultaneously. Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce); experience with custodial platforms is a plus. Required Licenses and/or Certifications: None. Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation. Working Conditions: Normal office conditions. This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor. INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.

Pay: Up to $20/hour Job Type: Full-time If you thrive in customer service and aspire to work in the banking industry, look no further! Our Customer Service Associates are the frontline of support and help to ensure that our customers are satisfied and receive the knowledge and understanding of the products and services we offer. Prior cash handling or customer service experience is preferred, but not required. * You can make up to $20 per hour after your first 90 days! * Branches are open Monday - Friday and Saturday mornings. * Benefits available to anyone working 20 hours or more per week! These exciting opportunities offer career growth within a full-service financial institution that has been in business for over 130 years! In 2024, Newsweek selected Capitol Federal as one of the best places to work in America! To learn more or apply go to ******************************************* CapFed is an equal opportunity employer.

ROLE The CSR/Teller works in direct contact with customers in a professional environment. This position is responsible for more advanced administrative, technical, and professional duties within the bank. These responsibilities include recommending products and services to customers and business entities in order to provide them with a better banking experience. This position reports to the Frontline Manager. ESSENTIAL FUNCTIONS This position is responsible for the following functions: CSR •Engage customers according to the bank's Benchmark Service Standards •Foster ongoing relationships that improve customer commitment •Recommend products to customers based on their needs •Respond to customer requests by providing simple and knowledgeable guidance to resolve issues •Project a favorable image of the bank to the community •Open and maintain personal, business, trust, and estate accounts •Demonstrate a commitment and participate in the bank's High Performance Growth Strategy Teller •Cash checks, handle deposits and miscellaneous transactions, including cash advances, gift cards, and BBOK credit card payments •Maintain a balanced cash drawer •Assist with mail and night drop transactions •Answer teller-related issues on incoming phone calls •Assist with balancing issues, vault balancing, ordering of money, and shadowing new tellers as needed Relationship Management •Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction, call activity, and community involvement •Build and maintain professional working relationships with other internal departments to drive products, services, and referrals to ensure that customer satisfaction is achieved Various other duties as assigned by supervisor QUALIFICATIONS EDUCATION/CERTIFICATION: High School Diploma or equivalent required REQUIRED KNOWLEDGE: Advanced knowledge and understanding of all products and services offered by Peoples Bank and Trust and understanding of policies and procedures of Peoples Bank and Trust as related to services provided EXPERIENCE REQUIRED: 2+ years banking or customer service experience preferred SKILLS/ABILITIES: Attention to detail, ability to assess businesses to determine customer need and make recommendations, strong written and verbal communication, self-motivation, self-management, problem-solving, organized, analytical, interpersonal, customer relationship building, time management, computer literacy, strong ability to multi-task, applied leadership and mentoring/training PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: Ability to speak effectively and communicate clearly AVERAGE HEARING: Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel REPETITIVE MOTION: The employee is regularly required to type throughout the day FINGER DEXTERITY: The employee is regularly required to use hands to type and maneuver a mouse AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts) PHYSICAL STRENGTH: The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time WORKING CONDITIONS General professional office environment with climate control. Adequate lighting. Required regular work attendance on Saturdays. MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization. MATHEMATICS ABILITY: Strong numeric capabilities; Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions. LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly. INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals. We are currently seeking an Account Services Associate to join our team in Wichita, KS. This role will be responsible for the maintenance of deposit applications as it relates to reporting and process administration. A successful candidate will have: * Strong attention to detail and time management skills * Strong analytical and critical thinking skills * Exemplary customer service experience * Confident and articulate communication skills * Effectively build and maintain relationships with Emprise associates, customers, vendors, and other banking institutions * An understanding of and commitment to our values * Attitude and aptitude to engage in continuous development Essential functions of the role: * Review account documents and validate accuracy * Track missing information for document completeness, verify documentation, and submit in accordance with compliance regulations * Monitor exception reports to ensure regulatory compliance * Resolve non-post issues for Certificate of Deposits and Safety Deposit Boxes * Review current process for efficiencies and effectiveness * Manage all processes for Individual Retirement Arrangements (IRA) accounts including transfers and rollovers * Other duties as assigned within the scope and responsibility of the job Requirements * High School Diploma or GED required * 1+ year's professional work experience required * Proficiency with Microsoft Office Suite preferred * Bank experience preferred * Individual Retirement Arrangement (IRA) account experience preferred Benefits In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. To learn more, please visit our website at ******************** Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace. Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Hi, there! We're Mazuma Credit Union. We all work together to fuel new and creative ways to make our Members smile. We're also about making Kansas City a better place to live, work and bank! This includes utilizing what we call our Mazuma Mindset. This means we seek to exceed the expectations of our Members & Team Members in every interaction, every time! Does this sound like you? Keep reading and we'll tell you about the specifics! The Online Lending Specialist, or Relationship Specialist, is responsible for all loans received through our electronic delivery channels, including inbound and outbound online,mobile, and phone, and will be responsible for ensuring the positive Member experience associated with online lending. This includes, but is not limited to, adherence to processes, policies, and procedures related to lending and assisting Members with loan and lending needs and loan support or problem-solving through the related channels while meeting and exceeding sales and loan goals for this department. The Relationship Specialist must also demonstrate a belief in, and be a champion of, Mazuma's culture and core values and meet desired expectations in these areas. This position will be responsible for individual loan production, meeting all referral and ancillary goals, quality assurance, and any other sales expectations as assigned. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Role & Responsibilities Sales and Service. This position must be fully engaged in all relevant sales and service activities and able to handle high volumes of work. The Relationship Specialist will guide, inform, and educate our Members through each interaction by helping them select the right product or service to meet their needs, rather than simply being an “order-taker”. This position will have the drive, desire, and ability to meet or exceed the expectations in all areas including loan, referral, ancillary, cross-sales, and any other assigned goals. A strong focus in this area will determine overall success as it is related to profitability and sustainability for the department and the departments' measurable key performance indicators. This position will also be responsible for supporting all Mazuma initiatives and will help to drive the electronic sales of Mazuma through relationship expansion, cross selling, referrals, and new member acquisition. E-Sales Operations. This includes knowledge of all products and services offered by the credit union, knowledge of all Credit Union policies and operating procedures, and knowledge of laws and regulations affecting operations and personnel. Will ensure overall departmental balancing, maintenance of various monthly spreadsheets related to assigned areas, and any other related reports as assigned. Will work with all departments as needed to ensure organizational alignment for successful processes and workflows related to the electronic sales. Identify opportunities to increase sales and improve productivity through the applicable electronic channels. Maintain awareness of current and emerging trends related to electronic sales and how they could be incorporated into Mazuma's overall strategies. Files loan documents with the appropriate agencies. Answers member phone calls. Identifies and takes action to improve the group's operating methods and procedures. Performs other job related duties as assigned. Experience: Minimum 1 year of lending and sales experience. Specific experience (e.g., ACH, IRA, Check Processing, loans,etc.): Experience in a Call Center, outbound sales, and financial institution strongly preferred. Education: A high school education or GED Other Skills: Windows and Microsoft Office software (Outlook, Word, and Excel) as well as advanced keyboarding skills Effective at problem-solving and making decisions Well organized Good mathematical ability, with strong problem-solving and negotiation skills Must be able to take phone calls for up to 8 hours Required to work a flexible schedule that may include extended hours, holidays, or Saturdays Performs other duties as assigned We strive to create an amazing experience for each and every Member, every time! In order to provide this happy experience, you'll need to thoroughly know our various products and services. Don't worry, you'll get lots of training. Most importantly, we are looking for an Online Lending Specialist with a heart for helping people. After all, our goal is to make Kansas City a better place to live, work and bank! Culture Expectations: Positive, Fun Attitude! Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members. Behavior and appearance should be appropriate and this position should lead this value by example. Teamwork! A proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position. Learning & Growth! Demonstrates initiative in not only self-development but the development of others. Has superior knowledge of the organization's responsibilities and is able to apply and share learning. Creativity & Progressive Mindset! Able to think outside the norm, introduce new ideas, and proactively solve problems. Positive change agent that embraces team direction. So, what do we bring to the table? Mazumans get a pretty sweet deal. They are part of a movement greater than themselves; they are a part of creating a better living, working and banking space for each and every person they come into contact with! Aside from living and fulfilling our purpose, Mazuma comes with lots of perks, including a great benefits package! Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify.

Deposit Services Specialist Department: Deposit Operations Status: FT / Hourly Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! Make a difference where it counts by joining the Equity Bank team. We're looking for the next generation of deposit services specialists, those with a passion for people and creating a positive work environment in every interaction. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values. We'll help you * Build a successful career at a continuously growing organization that provides best of class products and services to our customers. * Grow in your current role through one-on-one coaching from your supervisor who is invested in your success. * Learn banking operations and processes. Understand the products and services Equity Bank provides and how you can contribute to the accuracy of the account opening process. * Grow your network by cultivating relationships with your teammates and other departments within Equity Bank. * Continuously learn and advance your career goals through intentional career paths to the next best role. Specific responsibilities include * Conduct internal reviews on consumer and business deposit accounts for correct coding, documentation, and compliance. * Document exceptions and work with bank locations on clearing exceptions in a timely manner. * Perform account maintenance requests from customers and our bank locations. * Provide support to bank locations with deposit account related questions. * Deliver excellent customer service. * Responsible for following all aspects of Bank Policy's including but not limited to, Equity Bank Business Ethic and Conduct policy, and Bank Secrecy Act, and completing all required Compliance Course work. As a Deposit Services Specialist, you can look forward to * Ongoing professional development to deepen your skills * Access to explore opportunities for career growth * Competitive employee benefits You are a person who (required skills) * Displays passion, commitment and drive to deliver a positive work environment. * Communicates effectively and confidently. * Works will with others and collaborates productively to get things done. * Can manage complexity, prioritize tasks and execute in a fast-paced environment. * Has the ability to learn and adapt to new information and technology platforms. * Is thorough and provides careful attention to detail. * Will follow established processes and guidelines in daily activities to do what is right for the customers and the bank, adhering to all applicable laws and regulations. * Is proficient in basic computer skills. We are a culture that * Provides exciting opportunities to challenge you, expand your skills, and reward your contributions. * Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. * Is committed to advancing our tools, technology, and ways of working. * Is dedicated to supporting our communities. We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families. Benefits Available: * Health, Dental & Vision Insurance * Group Life & Long-Term Disability Insurance * Flexible Spending & Health Savings Accounts * Group Cancer Insurance * 401(K) Retirement Plan w/ Company Match * Generous Vacation & Sick Time * Employee Stock Purchase Plan (ESPP) * Pet Insurance * Retail Banking Benefits Find your future at Equity Bank! Physical Requirements This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis. Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race or skin color, national origin or ethnicity, religious beliefs, age, sex, physical or mental ability.

What this role looks like: Responsible for providing excellent service and support to both members and team Envista while complying with company policies and government regulations. Responsible for the issuance, monitoring, and maintenance of access devices, i.e. cards, online banking, etc. Responsible for handling account holders inquires and adjustments related to the movement of account holder funds by check, debit cards, credit cards, online banking, mobile deposit, etc. Must have strong problem-solving skills, excellent written and verbal communication, answer questions, troubleshoot, and handle escalated member inquiries. Responsible for processing disputed transactions, working with account holders, networks, and merchants to recover funds in compliance with government regulation and company policy. Responsible for monitoring activity and take appropriate action on fraud related activity as it pertains to electronic services. Successful candidates will share Envista's Core Values of Integrity, Empower, Unity, Impact, and Exceed. What you'll do: Issue, monitor, and maintain access devices and systems Provide support to resolve account holder inquires/ resolve issues. Review and process adjustments for disputed transactions Monitor transaction activity for fraud, taking appropriate action as needed. Performs other job related duties required or assigned. Education & Experience: One year to three years of similar or related experience. A high school education or GED Prior financial institution experience preferred, but not required Our benefits: Competitive Compensation Performance Incentives Community Involvement Career Advancement Educational Opportunities Health & Wellness Benefit Paid Time Off Health & Dental Insurance Life & Disability Insurance 401(k) Plan with company match Vision Insurance Voluntary Life Insurance

Pay: $16.50 per hour Job Type: Full-Time Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch customer experiences. We are seeking people who will go above and beyond to meet our customer's needs. As a Customer Experience Representative, you will receive incoming calls and assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face accurately and efficiently. Qualities for a Customer Experience Representative: * People-First Mindset * Patient * Effective Problem-Solving Skills * Ability to Work Under Stress * Effective Listening Skills You will receive: * Benefits are available on your first day to anyone working 20 hours or more per week! * Opportunities for career growth. What you will bring: * High school education or equivalent * A minimum of one to three years of similar or related experience. In 2024, Newsweek selected Capitol Federal as one of the best places to work in America! To learn more or apply go to ******************************************* CapFed is an equal opportunity employer.