Patient Access Representative jobs at Carle Foundation

Responsible for the daily supervision of the Emergency Department (ED) and Hospital Registration (HRC) staff and functions. Assists management with changing registration processes to improve patient intake and access so that customer service is enhanced. Prepares staff schedule based on budget parameters and ensures adequate coverage for shifts. Establishes registration error standards and audits registration data. Provides continuous feedback to ED and HRC registration staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs, including new employee job training. Performs as working supervisor to meet department staffing and volume fluctuations. Assists in denials reduction and revenue protection efforts through Revenue Cycle intiatives. Qualifications Certifications: Certified Healthcare Access Associate (CHAA) within 2 years - National Association of Healthcare Access Management (NAHAM), Education: Associate's Degree: Related Field (Required), Work Experience: Customer service Responsibilities Resolves Customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor. Assists with maintaining budget parameters while meeting department needs. Provides input to management regarding budget needs. Develops and maintains the Hospital and Emergency Room registration schedule according to department standards. Works with Scheduling Committee to ensure schedule completeness and accuracy. Posts schedule 2 weeks in advance for staff notification and preparation.Reviews the schedule on a daily basis and works to fill open shifts/call-ins. Ensures Virtual Admission registrations are completed according to department standards. Documents activity related to Virtual Registrations. Follows up on discrepancies. Ensures staff members are adequately trained and are competent to perform all required job tasks. Establishes and maintains effective 'shift reporting' to ensure work continuity and completeness. Reviews reports for completeness and areas of follow up. Works with management to resolve staff issues. Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service. Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors. Provides daily supervision to Hospital and Emergency Room registration staff to ensure daily operations are effective. Recommend various personnel actions including but not limited to hiring, performance appraisals, and promotions. Ensures direct reports are adequately trained and are competent to perform all required job tasks. Responsible for department payroll records and activities. Submits payroll information according to organizational processes/standards. Assist staff in dealing with customer service issues, provide mentoring as needed to staff and invene as needed with customers. Supervises and assists staff with their job duties and responsibilities to ensure patient satisfaction and company profitability. About Us **Find it here.** Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************._ Compensation and Benefits The compensation range for this position is $26.55per hour - $44.34per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information. Does this position require Patient Care? No Essential Functions: Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies * Addresses issues of a more complex nature and support junior staff by answering day to day questions * Process payments and maintain up-to-date billing records * Reprocessing insurance denials and submitting all necessary documentation for payment * Maintain accurate billing records and files * Collaborate with other departments to resolve billing and payment issues * May prepare monthly and quarterly billing reports for management review Qualifications Education High School Diploma or Equivalent required Experience in billing, finance or collections 2-3 years required Knowledge, Skills and Abilities * Strong attention to detail. * Excellent interpersonal, written and verbal communication skills. * Proficient in Microsoft Office Excel and other relevant billing software. * Ability to prioritize and manage multiple tasks simultaneously. * Ability to work independently and as part of a team. * Ability to work in a fast-paced environment. Additional Job Details (if applicable) Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Seeking candidate with previous medical office and billing experience to serve as financial counselor for busy clinics. Primary responsibilities include but are not limited to entering patient demographic/insurance information and entry of office visit charges into EPIC as well as providing financial counseling to patients following established office guidelines. This position requires strong knowledge of insurance plans (including Medicare and Medicaid) and their limitations and CPT/ICD9 coding. The ideal candidate must be energetic, well organized, have excellent attention to detail and be able to work well under pressure. RUSH salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects RUSH's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Benefits can be found here . Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting rush_********************.

Seeking candidate with previous medical office and billing experience to serve as financial counselor for busy clinics. Primary responsibilities include but are not limited to entering patient demographic/insurance information and entry of office visit charges into EPIC as well as providing financial counseling to patients following established office guidelines. This position requires strong knowledge of insurance plans (including Medicare and Medicaid) and their limitations and CPT/ICD9 coding. The ideal candidate must be energetic, well organized, have excellent attention to detail and be able to work well under pressure. RUSH salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects RUSH's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Benefits can be found here.

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Position Summary: Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols. Understanding of insurances and referrals needed. Ability to use independent thinking to determine urgent vs routine matters to be addressed. Required Qualifications: Call Center/Front Desk experience preferred: High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications. Work Shift Details: Days - First Shift, Days Monday - Friday; alternating Saturdays; no holidays Department: PSMG MGMT SERVICES Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: * Medical, Dental and Vision plans * Life Insurance * Flexible Spending Account * Other voluntary benefit plans * PTO and Sick time * 401(k) plan with a match * Wellness program * Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.70 - $23.38

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Position Summary: Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols. Understanding of insurances and referrals needed. Ability to use independent thinking to determine urgent vs routine matters to be addressed. Required Qualifications: Call Center/Front Desk experience preferred: High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications. Work Shift Details: Days - First Shift, Days Monday - Friday; alternating Saturdays; no holidays Department: PSMG MGMT SERVICESBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.70 - $23.38

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments. **Position Requirements** + **_Education and Previous Experience_** + High school diploma or equivalent required. Some college preferred. + **_Hardware/Software Experience_** + Practice management/medical billing computer programs. + Microsoft Office Suite (specifically Word and Excel) + **_Other Characteristics_** + Excellent oral/written communication skills + Excellent organizational skills + Detailed oriented + Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections) + Flexible; able to adapt to change + Bilingual (Spanish) capabilities a plus Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting rush_********************.

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements + _Education and Previous Experience_ + High school diploma or equivalent required. Some college preferred. + _Hardware/Software Experience_ + Practice management/medical billing computer programs. + Microsoft Office Suite (specifically Word and Excel) + _Other Characteristics_ + Excellent oral/written communication skills + Excellent organizational skills + Detailed oriented + Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections) + Flexible; able to adapt to change + Bilingual (Spanish) capabilities a plus Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting rush_********************.

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements * Education and Previous Experience * High school diploma or equivalent required. Some college preferred. * Hardware/Software Experience * Practice management/medical billing computer programs. * Microsoft Office Suite (specifically Word and Excel) * Other Characteristics * Excellent oral/written communication skills * Excellent organizational skills * Detailed oriented * Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections) * Flexible; able to adapt to change * Bilingual (Spanish) capabilities a plus

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments. Position Requirements * Education and Previous Experience * High school diploma or equivalent required. Some college preferred. * Hardware/Software Experience * Practice management/medical billing computer programs. * Microsoft Office Suite (specifically Word and Excel) * Other Characteristics * Excellent oral/written communication skills * Excellent organizational skills * Detailed oriented * Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections) * Flexible; able to adapt to change * Bilingual (Spanish) capabilities a plus

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Emergency department registration. Quick reg at arrival, full bedside registration. Work Shift Details: , Overnights: Primary hours 10p-630a, 1030p-7a Weekdays vary with weekend and holiday rotation. Minimum two weekdays of availability requested. Department: REGISTRATIONBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $19.46 - $19.46

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Summary: Obtains complete, accurate and relevant patient data for the purpose of scheduling and registration for the outpatient population; completes patient insurance verification. Requirements: High school graduate or equivalent. Basic computer knowledge required; Cerner experience preferred. Previous healthcare experience required. Excellent phone and customer service experience required. Work Shift Details: Various, Shift times vary from 6a-2:30p and 7:30a-4:00p Required rotating weekend rotation and Holiday. Alternating between Mokena and Homer Glen location. Department: REGISTRATIONBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $17.29 - $21.62

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Summary: Obtains complete, accurate and relevant patient data for the purpose of scheduling and registration for the outpatient population; completes patient insurance verification. Requirements: High school graduate or equivalent. Basic computer knowledge required; Cerner experience preferred. Previous healthcare experience required. Excellent phone and customer service experience required. Work Shift Details: Various, Shift times vary from 6a-2:30p and 7:30a-4:00p Required rotating weekend rotation and Holiday. Alternating between Mokena and Homer Glen location. Department: REGISTRATION Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: * Medical, Dental and Vision plans * Life Insurance * Flexible Spending Account * Other voluntary benefit plans * PTO and Sick time * 401(k) plan with a match * Wellness program * Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $17.29 - $21.62

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Summary: Obtains complete, accurate and relevant patient data for the purpose of registration for the Emergency Department. Requirements: High school graduate or equivalent. Basic computer knowledge required; Cerner experience preferred. Previous healthcare experience required. Excellent phone and customer service experience required. Work Shift Details: Nights, Primary hours: 10p-630a/1030p-7a Weekdays vary with weekend and holiday rotation. Department: REGISTRATIONBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $17.29 - $21.62

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Position Summary: Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols. Understanding of insurances and referrals needed. Ability to use independent thinking to determine urgent vs routine matters to be addressed. Required Qualifications: Call Center/Front Desk experience preferred: High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications. Work Shift Details: Days - Variable weekday and weekend, This position is registry for the call center specifically, used to cover PTO within the department. Department: SCMG MGMT SERVICESBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.70 - $23.38

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Greets, instructs, directs, schedules, registers, and performs check-in duties for patients. Serves as a liaison between patients and medical support staff. Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. Essential Duties and Responsibilities: * Perform registration, check-in, and check-out for patient visits * Schedule follow-up visits, including labs, imaging, and other diagnostic testing * Collect co-pays * Call patients for notification of schedule changes Requirements: * Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. * Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues. * Ability to balance priorities and effectively handle challenging situations. * Excellent verbal communication skills. * Comfort with computer technology and applications. Education: * High school diploma or GED required. * Experience: Previous health-care experience strongly preferred. In-depth knowledge of insurance preferred Work Shift Details: Days, Primary Schedule: Monday-Friday; 7:30-4PM, though subject to change to meet department needs. Department: SCMG INTERVENTIONAL RADIOLOGY Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: * Medical, Dental and Vision plans * Life Insurance * Flexible Spending Account * Other voluntary benefit plans * PTO and Sick time * 401(k) plan with a match * Wellness program * Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.70 - $23.38

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Job Description Position Summary: Greets, instructs, directs, schedules, registers, and performs check-in duties for patients. Serves as a liaison between patients and medical support staff. Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. Essential Duties and Responsibilities: * Perform registration, check-in, and check-out for patient visits * Schedule follow-up visits, including labs, imaging, and other diagnostic testing * Collect co-pays * Call patients for notification of schedule changes Requirements: * Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. * Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues. * Ability to balance priorities and effectively handle challenging situations. * Excellent verbal communication skills. * Comfort with computer technology and applications. Education: * High school diploma or GED required. * Experience: Previous health-care experience strongly preferred. In-depth knowledge of insurance preferred Work Shift Details: Days, Mon-Fri 8a-8p and Sat-Sun 8a-5p Department: SCMG OMP URGENT CARE Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: * Medical, Dental and Vision plans * Life Insurance * Flexible Spending Account * Other voluntary benefit plans * PTO and Sick time * 401(k) plan with a match * Wellness program * Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $17.99 - $22.48

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance. Required Qualifications: Associate or Bachelor's degree preferred; High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications. Work Shift Details: Days, Busy occupational health clinic, typically an 830am -5pm shift, 2 days a week. Department: SCMG OCC HEALTH Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: * Medical, Dental and Vision plans * Life Insurance * Flexible Spending Account * Other voluntary benefit plans * PTO and Sick time * 401(k) plan with a match * Wellness program * Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.70 - $23.38

First four weeks of training is mandatory attendance and will take place Mon-Fri. Final schedule is based on department need and is determined during week 3-4 of onboarding. The Patient Scheduling Specialist I is responsible for accurately screening and completion of callers' inquiries by telephone. Responsible for accurately documenting inquiries from patient and providers for screening, scheduling and directing patients to appropriate providers, services or level of care. Provides information to patients to fully utilize and benefit from all of Carle services. Facilitates communication between self, providers, and patients to ensure that needs of patient are met. Qualifications Certifications: , Education: , Work Experience: Customer service Responsibilities Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards. About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************. Compensation and Benefits The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.