Receptionist jobs at Carlton Senior Living - 340 jobs

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service Hotel, Clerk, Front Desk, Portfolio, Hospitality

* This is a continuous recruitment* * Qualified candidates are encouraged to apply immediately* Why join Contra Costa County? Are you interested in pursuing a new opportunity and a career in public service? Contra Costa County is seeking talented and qualified individuals to fill clerical vacancies throughout the County! Once on board, there are opportunities for Clerk-Experienced Level employees to advance to Clerk-Senior Level after satisfying the requirements. Also, there are potential advancement opportunities to other specialized and supervisory clerical positions. Typing Positions: To be considered for typing positions, applicants must complete a typing test validating the ability to type at least 40 net words per minute. Candidates who do not upload and attach a valid typing test score will be considered for non-typing positions only Bilingual candidates are strongly encouraged to apply. We offer a monthly salary differential of $200 to employees in assignments that require bilingual proficiency. To read the complete Clerk - Experienced Level job description, please visit the following link: Clerk - Experienced Level Description For Frequently Asked Questions regarding this recruitment, please click on the following link before applying: ********************************************************************************************************* The eligible list established from this recruitment may remain in effect for six (6) months. We are looking for someone who is: Detail oriented. You will be responsible for ensuring accuracy of written communications, numbers, or data entry Customer focused. Your role will require you to be responsive and proactive when addressing customer needs Organized. You will need to balance multiple assignments and priorities in a fast-paced environment Dependable. Your assigned unit will rely on you for support What you will typically be responsible for: General office duties such as typing, scanning, proofreading, filing, and email correspondence Receiving mail and processing it or routing it to the appropriate person Entering and maintaining data or other information in a computer database Checking forms for accuracy and proper completion Proofreading information such as records or reports Screening phone calls, answering questions, taking messages, or forwarding to appropriate person for resolution A few reasons you might love this job: Your work will have a direct impact on the County's ability to provide important public services There is opportunity for promotional growth There is a wide variety of County departments with clerical staffing needs, so you can expand the breadth of your experience A few challenges you might face in this job: Your customers will include some people with strong personalities and/or high expectations Tasks can vary depending upon the operational need and the department you are assigned to work You will work in a highly regulated government environment Competencies Required: Oral Communication: Engaging effectively in dialogue Writing: Communicating effectively in writing Attention to Detail: Focusing on the details of work content, work steps, and final work products Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Customer Focus: Attending to the needs and expectations of customers Using Technology: Working with electronic hardware and software applications Professional & Technical Expertise: Applying technical subject matter to the job Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace Fact Finding: Obtaining facts and data pertaining to an issue or question Mathematical Facility: Performing computations and solving mathematical problems Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Self-Management: Showing personal organization, self-discipline, and dependability Adaptability: Responding positively to change and modifying behavior as the situation requires EXAM DATES Tentative Online Written Exams: * December 2025 (For applications received (10/6/2025 - 12/7/2025) * February 2026 (For applications received (12/8/2025 - 2/1/2026) * April 2026 (For applications received (2/2/2026 - 4/5/2026) Typing Skills: The ability to type at a speed of not less than 40 words per minute from clear manuscript or printed or typewritten copy. Employees who are in positions which do not require typing, or classifications which require typing at a lower speed, may be required to demonstrate their ability to type 40 words per minute before appointment, transfer or reassignment into positions requiring typing. Level B: One (1) year of full-time office clerical experience, or equivalent animal related clerical experience. Selection Process: * Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. * Online Multiple-Choice Test: Candidates invited to take the online skills assessment will need access to a computer and internet. Candidates will be evaluated on necessary knowledge and skills that may include, but are not limited to: clerical skills, mathematical ability, grammar and vocabulary, interpersonal skills, and customer service. Candidates are not permitted to retake the same assessment within a six (6) month period. If you apply for another recruitment that uses this exam and the test is scheduled within six (6) months of the date you took the test this time, you will not have the option to re-take the exam. 3. Final Selection Interviews: Vary dependent upon the departments filling vacancies. Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact HR at ********************. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at ***************. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. PBX Host associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This person will be heavily on the phone and computer. Other duties include processing forms of payment and responding to guest inquires. Must have good typing skills, a pleasant attitude and excellent phone demeanor. Must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answer questions relating to the hotels. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! This list is not all-encompassing and that daily work tasks may and can be altered to meet business needs. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. This is a full time position, The hourly rate for this position is $21.23/hr Hyatt has a very competitive benefit package for colleagues, which may include: * Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide while an active employee * Holiday pay if working on a Hyatt recognized holiday * Complimentary employee meals * And so much more!

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley! The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs. We're hiring a Telephone Operator to Live. Work. Explore. in Death Valley National Park! Job Summary:As the Telephone Operator you'll manage our telephone and radio systems to keep operations running smoothly and ensure guest security. You'll be the friendly voice answering calls, providing information, coordinating emergency responses, and maintaining accurate records to support our hotel and park services. If you're detail-oriented, enjoy multitasking, and want to play a key role in guest satisfaction and safety, we'd love to hear from you! The Details:Position Type: Full-time Year-round Start Dates: As soon as possible on next available check in date (approximately three weeks) Pay: $17.20/hr.Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays) Why the Oasis at Death Valley?Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. Life at the Oasis: * Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost * Free on-site laundry facility, Wi-Fi (limited bandwidth) * A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities * Meet people of all ages from all over the country and world! Benefits: * Medical, Dental, Vision * Paid Time Off and Holidays * Disability Insurance * 401k with match * Life and AD&D Insurance * Employee Assistance Program * Wellness Programs * Learning and Development Program Perks: * Free Death Valley National Park pass * Free access to pool, golf course, rec center, gym and sports court * Retail, Lodging and Travel Discounts * Planned employee trips and activities * $350 Referral Bonus Program * The adventure of a lifetime! Responsibilities * Operates communication systems, such as telephone, switchboard, two-way radio and paging system. * Answers incoming calls, greets callers, transfers calls and takes messages as necessary. * Monitors alarm systems in order to ensure that secure conditions are maintained. * Routes emergency calls appropriately. * Contacts security staff members when necessary. * Provides callers and guests with hotel and park information. * Enters guest information into phone computer system and keeps accurate records regarding phone restrictions and guest wake-up calls. * Responsible for mail/packages for guests and employees. * Works closely with front desk, housekeeping and maintenance to ensure guest satisfaction and accurate record keeping. * All other duties as assigned. Qualifications * At least six (6) month experience as a telephone switchboard operator or answering a multi-line telephone. * Excellent customer service and verbal communication skills. * Must be able to communicate clearly, have good diction, a pleasant speaking voice, and be clearly understood over the telephone. * Must have clerical aptitude, accuracy and attention to detail. Physical Demands * Ability to work siting for extended periods of time and must have the endurance to function in a fast-paced and high-stress environment. * Must have the manual dexterity to work busy consoles and PCs. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Essential Duties And Responsibilities Other duties may be assigned. Reports to the publications director for management of the publication's operations. Assists in meeting the various students' needs. Organizes and maintains file system and files correspondence and other records. Coordinates and arranges meetings, prepares agendas, reserves facilities, and schedules catering. Participates in the publication's annual budget preparations. Orders and maintains supplies and arranges for equipment maintenance. Tracks program monthly spending and maintains monthly budget spreadsheet, submitting to the department chair for review. Maintains financial records: requisitions for checks and cash advances, student payments (for travel expenses, events, etc.), reimbursements, credit card statements, and reconciliation of cash advances. Liaises with third-party vendors as needed. Provides general oversight for publications student workers, coordinating student worker time with faculty and publication needs. Coordinates publications travel for conferences, collecting travel documents, releases, and payments from students, booking airfares with the university travel agent, hotel accommodations, meal stipends, etc. Coordinates pre-trip meetings and agendas, briefing students on travel itineraries. Completes Student Worker Authorizations or new hire packets for students on the publications staff who receive a stipend for their work, scanning these documents and sending to the publications director and bringing hard copies to the department chair for final approval. Manages an up-to-date live budget spreadsheet, accessible to the publications director and department chair, reflecting these expenditures. Coordinates the monthly time log spreadsheet for students and manages the master publication staff roster with up-to-date information (i.e., student ID numbers, positions on staff, permanent addresses, contact information, etc.), updating their personnel files. Handle the advertising accounts for the campus publications, work with the advertising manager to maintain the advertising schedule, secure advertising vendors, and invoice vendors for advertising placed in the publications. Schedules publications events (guest speakers, promotional events, publication distribution events, workshops, meetings, banquets, etc.) with the Office of Conferences & Events in a timely manner. Liaises with other departments on campus and distributes materials as requested (i.e. publication photos, videos or PDFs for Marketing & Communication, publications, archived photos for departments and offices). Schedule and manage photography with university colleges, schools, departments, and athletics for campus publications as needed. Organize the program schedule of publication dates, meetings, travel, and events. Sends out information about the publications to prospective students (i.e., email blasts, scholarship and publication staff applications). In conjunction with department efforts, Maintains a database of recruiting efforts with prospective students (i.e., inquiries, applicants, accepted, enrolled). Assists with the coordination of meetings, events, and digital updates for the Public Relations Student Society of America and Lancer Public Relations.

Receptionist (Part-Time) At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer. We are seeking an organized and self-motivated office administrator who will be responsible for providing administrative support to our Wilson & Kratzer Mortuaries Civic Center Chapel location. The office administrator s role will include working closely with our leadership team by handling clerical duties, coordinating calendars, and organizing meetings. Compensation: $20 - $22 Job Type: Part-Time Location: Wilson & Kratzer Mortuaries Civic Center Chapel Qualifications: High School Diploma or equivalent. 2+ years of administrative or accounting experience. High degree of overall computer proficiency. High level of proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) & Google Docs. Proficiency with multi-line phone systems and general office equipment; and Working knowledge of basic accounting principles Job Duties: Answers telephone and gives information to callers or routes calls to the appropriate person and places outgoing calls for the business. Greets and escorts all visitors and their guests. Schedules appointments for the business. Composes and types of correspondence as needed. Compiles and reports on statistical data as required by the business or Managing Partner. Inputs data into CFSS system accurately, completely, and timely. Assists client families with processing necessary paperwork and scheduling appointments. Receives and records payments from client families. Updates and maintains files and related systems for the business. Serves as business timekeeper and maintains local employee files. Coordinates and maintains office supplies and equipment. Serves as a backup in other administrative functions as needs dictate; and Other duties as assigned. Benefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Receptionist (Part-Time) At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer. We are seeking an organized and self-motivated office administrator who will be responsible for providing administrative support to our Wilson & Kratzer Mortuaries Civic Center Chapel location. The office administrators role will include working closely with our leadership team by handling clerical duties, coordinating calendars, and organizing meetings. Compensation: $20 - $22 Job Type: Part-Time Location: Wilson & Kratzer Mortuaries Civic Center Chapel Qualifications: * High School Diploma or equivalent. * 2+ years of administrative or accounting experience. * High degree of overall computer proficiency. * High level of proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) & Google Docs. * Proficiency with multi-line phone systems and general office equipment; and * Working knowledge of basic accounting principles Job Duties: * Answers telephone and gives information to callers or routes calls to the appropriate person and places outgoing calls for the business. * Greets and escorts all visitors and their guests. * Schedules appointments for the business. * Composes and types of correspondence as needed. * Compiles and reports on statistical data as required by the business or Managing Partner. * Inputs data into CFSS system accurately, completely, and timely. * Assists client families with processing necessary paperwork and scheduling appointments. * Receives and records payments from client families. * Updates and maintains files and related systems for the business. * Serves as business timekeeper and maintains local employee files. * Coordinates and maintains office supplies and equipment. * Serves as a backup in other administrative functions as needs dictate; and * Other duties as assigned. Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Paid time off * Vision insurance

Job Description Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our “Culture Keepers,” employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. Looking for On-Call Concierge/Receptionist NOC Shift (11:30pm-7:30am, PM Shift (3:30pm-11:30pm and AM Shift 7:30am-3:30pm/9am-5pm) We offer rewarding career opportunities that include: Competitive wages Access to wages before payday Flexible scheduling options with full-time and part-time hours Paid time off and Holidays (full-time) Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time) 401(K) with employer matching Paid training Opportunities for advancement Meals and uniforms Employee Assistance Program Our community is looking for a Concierge to join our team. The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. Responsibilities: Carries out telephone answering and reception duties as required. Takes complete messages with pertinent information and communicates messages to the intended recipient. Greets residents and visitors. Answers inquiries and gives directions. Collates brochures for the marketing department. Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff. Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary. Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc. Maintains and keeps desk and entry area neat and organized. Organizes, distributes mail to residents, Executive Director and Department Coordinators. Maintains resident forms for miscellaneous credits. Maintains adherence to all company personnel policies and established operating policies and procedures. Other duties as assigned. Qualifications: High school diploma or general education degree (GED) preferred. One to three years customer service experience and/or training; or equivalent combination of education and experience. If having a direct impact on the lives of others is appealing to you, apply today and join our team! EOE D/V

The Spa Receptionist serves as the first point of contact for our spa guests, delivering impeccable service with professionalism and poise. This role requires attention to detail, the ability to anticipate guest needs, and the ability to create a warm and welcoming atmosphere that aligns with Forbes Travel Guide standards. Key Responsibilities: Guest Experience: Greet all guests with a warm, genuine welcome in accordance with Forbes Five-Star standards. Ensure all guest interactions are personalized, proactive, and exceed expectations. Provide detailed information about spa services, treatments, and retail products. Reservations & Scheduling: Manage spa bookings, confirming appointments, and accommodating special requests. Efficiently coordinate with therapists and other spa staff to optimize the schedule. Administrative Duties: Process payments accurately, handle cash, and maintain an organized reception area. Monitor and update guest records, ensuring data confidentiality. Problem Solving: Address and resolve guest concerns or complaints promptly and effectively. Escalate issues to management when necessary, ensuring guest satisfaction. Forbes Standards Compliance: Consistently deliver service that meets or exceeds Forbes Travel Guide standards. Participate in ongoing training to uphold and enhance service quality. Team Collaboration: Support therapists and spa attendants in maintaining a seamless guest journey. Contribute to a positive team culture through effective communication and collaboration. Qualifications: Previous experience in a luxury hospitality or spa setting, with knowledge of Forbes standards preferred. Proficiency in reservation systems and basic office software. Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, appropriately managing conflict, stays on task and promotes teamwork. Awareness of guest experience at all times, uses guest name, smiles, makes eye contact and communicates professionally. Maintain accurate record of guest interactions, preferences and requests for future reference. Must have strong problem solving & decision making skills. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must be available to work all shifts and be able to flex schedule based on business demands. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Candidate must be able to work efficiently within a team environment. Candidate must maintain a well-groomed and professional appearance. Must command excellent communication and presentation skills, both verbal and written. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. TOTAL COMPENSATION Base Salary Medical, Dental & Vision Insurance Health and Dependent Care FSA Options Life Insurance, Short-Term Disability and Long-Term Disability Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance 401k with Employer Match Paid Time Off (PTO) & Sick Leave

The Spa Receptionist serves as the first point of contact for our spa guests, delivering impeccable service with professionalism and poise. This role requires attention to detail, the ability to anticipate guest needs, and the ability to create a warm and welcoming atmosphere that aligns with Forbes Travel Guide standards. Key Responsibilities: Guest Experience: Greet all guests with a warm, genuine welcome in accordance with Forbes Five-Star standards. Ensure all guest interactions are personalized, proactive, and exceed expectations. Provide detailed information about spa services, treatments, and retail products. Reservations & Scheduling: Manage spa bookings, confirming appointments, and accommodating special requests. Efficiently coordinate with therapists and other spa staff to optimize the schedule. Administrative Duties: Process payments accurately, handle cash, and maintain an organized reception area. Monitor and update guest records, ensuring data confidentiality. Problem Solving: Address and resolve guest concerns or complaints promptly and effectively. Escalate issues to management when necessary, ensuring guest satisfaction. Forbes Standards Compliance: Consistently deliver service that meets or exceeds Forbes Travel Guide standards. Participate in ongoing training to uphold and enhance service quality. Team Collaboration: Support therapists and spa attendants in maintaining a seamless guest journey. Contribute to a positive team culture through effective communication and collaboration. Qualifications: Previous experience in a luxury hospitality or spa setting, with knowledge of Forbes standards preferred. Proficiency in reservation systems and basic office software. Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, appropriately managing conflict, stays on task and promotes teamwork. Awareness of guest experience at all times, uses guest name, smiles, makes eye contact and communicates professionally. Maintain accurate record of guest interactions, preferences and requests for future reference. Must have strong problem solving & decision making skills. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Must be available to work all shifts and be able to flex schedule based on business demands. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Candidate must be able to work efficiently within a team environment. Candidate must maintain a well-groomed and professional appearance. Must command excellent communication and presentation skills, both verbal and written. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus. Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. TOTAL COMPENSATION Base Salary Medical, Dental & Vision Insurance Health and Dependent Care FSA Options Life Insurance, Short-Term Disability and Long-Term Disability Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance 401k with Employer Match Paid Time Off (PTO) & Sick Leave

Job DescriptionThe luxurious Lafayette Park Hotel and Spa ranks #1 in the region, thanks to stylish guest rooms and suites, top-tier dining, sparkling event spaces and service that's both gracious and intuitive. The Spa at the Park promotes well-being through a holistic approach that rejuvenates the mind, body and spirit. With an array of specialty treatments, the Spa at the Park is truly the best day spa the East Bay has to offer. We are seeking a Spa Receptionist to join our team. Our Spa Receptionists are directly responsible for scheduling all same day spa appointments, check-in of spa guests, issuing spa robes, slippers, and locker keys, and assisting in retail sales. ESSENTIAL FUNCTIONS Know front desk operations including reservation systems, filing systems, sales systems, and guest check-in procedures. Must process the skills required to perform various secretarial functions for the Spa Director. Greet and welcome all guests coming into the spa. Must be patient, courteous listener, able to show empathy. Check in all guests for appointments. Instruct guest to fill out health history forms and input them into the system. Issue spa robes, slippers, and locker keys. Help the guests and arrange any service they need. Perform whatever is necessary to ensure and maintain a pleasant visit for each guest. Arrange for all spa appointments for ala carte services/activities and packages. Monitor the appointment sheet so we have the proper number of staff on duty. Answer the telephone, make appointments, answer spa questions. To be the initial and complete source of information regarding everything that is available and all procedures to ensure guest comfort. Maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments. Monitor the fitness area and locker rooms and is available as a back up assistant in the area's cleanliness, i.e. pick up towels, cups, etc. Maintain spa supplies as needed. Handle all the billing for spa services and retail. Assist guest with prescription from their therapist staff. Keep spa neat and clean during business hours. Be cross-trained in all functions of the front desk and scheduling. Assist sales of retail, gift certificates, and upgrading services. Must be willing to be a team player and willing to help others. Be able to take direction and perform special projects from superiors. Ensure the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked. Knowledge of all treatments and products and the ability to explain these to guests. Stay updated on the latest developments pertinent to the department and become well versed in their applications. Attends daily shift meeting for team building. Assists in other departments when necessary. All other duties as assigned by the Supervisor. Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel. Upon employment, all employees are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills and proper and gracious telephone etiquette. Strong computer skills, and good organizational skills. Good clerical skills, including typing, filing, alphabetizing and basic math. Must be able to concentrate, exert good judgement, and be flexible since the desk is a very busy area and the focal point of the spa. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be patient, an effective and courteous listener and able to show empathy. Must be an energetic and enthusiastic individual. Able to work under pressure with ease Willing to work flexible hours. Is knowledgeable and up to date on the latest developments pertinent to the department and becomes well versed and trained in their application. Ability to speak effectively with customers in a friendly and pleasant manner. Bi-lingual (Spanish) preferred. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Meets legal age requirements for the position. EDUCATION and/or EXPERIENCE Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. Must have a high school diploma. Must have a minimum of one year retail experience. Spa experience is preferred. CERTIFICATES, LICENSES, REGISTRATIONS CPR/First Aid Certification is desired. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk; reach with hands and arms; stoop, kneel, crouch, and talk or hear and may regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. GROOMING All employees must maintain a neat, clean and well-groomed appearance (specific standards available.) PAY SCALE The pay rate for this position is between $20.00 per hour. This is the pay rate for this position that the Hotel reasonably expects to pay. Lafayette Park Hotel and Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American's With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.

Full-time Description Represent the resort to the guests throughout their stay by working with all departments to ensure guest satisfaction and exceed their expectation. Greet guests with an enthusiastic approach and helpful manner. Assist and anticipate guests' needs in order to make their stay memorable, provide a high level of service and promote Rancho Valencia notoriety. ESSENTIAL FUNCTIONS Promote an excellent personal rapport with resort guests Provide a high degree of effective guest recognition Answer all phone promptly and handle all inquiries in a courteous and professional manner. Be available to assist guests with all requests in a timely manner Checking each arrival and departure daily, and follow up with any special request, special occasion, dietary needs and packages to create the ultimate experience. Review billing daily To work closely with the Bellman Department to achieve flawless guest experience Co-ordinate with Housekeeping and Room Service departments to assure the timely fulfillment of check-in and check-out procedures Ensure that guests comments, questions, concerns are handled in a timely manner to exceed guest expectations Follow up with Guest Services emails Issue and process Gift Cards as requested Maintain a positive and upbeat attitude approach throughout your scheduled shift. Be familiar with and operate the Springer Miller Systems computer in all operations such as check in, check out, billing procedures and reservations. Be knowledgeable regarding our rates and packages Perform Pre-arrival calls to all Leisure guests and groups as needed including transportation, dining, spa, tennis, fitness, activities and special occasions Organize and maintain a comprehensive program of updated materials of dining choices and appropriate activities for our clientele. Such material should be available at all times. Recommend, plan schedules, make reservations for guests and enter all itineraries in Concierge Assistant and SMS in order to be accessible by all Front Office Team Develop relationships with restaurants and activity owners to ensure exemplary service for our guests when we recommend their establishments Assist guests with Concierge inquiries and follow through Promote all services and activities offered at the resort such as F&B outlets, Spa, Fitness and Tennis. Be familiar with the resort surroundings and San Diego area Prepare all Welcome packets, Welcome notes, letters and itineraries daily for upcoming arrivals. Direct and follow up on all faxes, packages, letter, and messages Complete correspondence daily Ensure that Guest History and Profiles are kept up to date Report any problems to the manager on duty in a timely manner. Handle accurately cash out reports and balance your bank daily. Promote good inter-departmental relationships in order to assist in the daily co-ordination of services. Be aware of the Hotel's 2-way radio system and follow the radio etiquette at all times. Maintain and balance personal bank daily Complete all daily tasks in a timely manner during each shift Facilitate flexible schedules as well as weekends and holidays Attend all meetings as requested Maintain complete knowledge and comply with all Hotel and departmental policies and procedures Follow safe job practices and maintain a neat and clean work environment. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. Requirements QUALIFICATIONS Required Strong customer service experience preferably in an upscale hotel or resort environment. Computer literate, knowledge of Word and Excel Ability to clearly and pleasantly communicate both written and verbally in English Ability to perform basic mathematical computations. Ability to communicate in English with vendors, guests and staff, to their understanding. Desirable Ability to communicate in other languages. Previous experience in Hospitality Basic Food and Beverage knowledge SKILLS Required Ability to provide clear and pleasant telephone communication to all callers Ability to focus on guests needs, remaining calm and courteous Ability to resolve problems using good judgment Ability to prioritize and organize work assignments and follow up Ability to focus attention on details Ability to maintain discretion and confidentiality of all guests and pertinent hotel information. Ability to work without direct supervision Ability to work cohesively with other departments as part of a team Must be able to handle many tasks at the same time and exhibit initiative to see project through completely. Desirable To demonstrate an outgoing personality Ability to work without direct supervision PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Part-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description 17.00

Job Title: Receptionist Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience. Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Main Functions: Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors. Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events. Mail Service: will be cross-trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages. Duties and Responsibilities: Provides 5-star customer service to all employees and visitors (in all forms of communication). Answers incoming telephone calls and routes callers to the person who can best assist them. Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation's Nondisclosure Agreement (NDA). Logs visitors into the registration system. Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge. Issues facility access cards to employees. Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service. Prioritizes calls and escalates customer service issues to the proper chain of command. Takes initiative to ensure the company phone and speed dial lists are current. Responsible for training a back-up and providing guidance on policies and procedures. Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate. Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, and assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.). Follows up on loaned access cards to make sure all are returned and contact Security if the card is not returned by the end of the day. Builds professional relationships with customers and other teams. Maintains the reception area in a neat and orderly fashion to include visitor reading materials. Service and replenish the barista, pantry, conference, kitchen, or meeting areas. Will perform meeting room and conference room set-ups. Monitors the level of office supplies on the floor, and replenishes and orders accordingly. Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality. Maintains professionalism and composure when interacting with all callers/visitors. Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone. Provides back of office coverage as needed. Proactively seeks out additional work during downtime. Competencies: Driven by client satisfaction Strong integrity, solid business ethics Excellent communication skills Expert in customer service skills, professional attitude, and appearance Good organizational skills Ability to maintain confidentiality Strong attention to detail Strong aptitude in effectively managing time and on-going tasks Results-oriented Works well with people both internal (SPS) and external (assigned client) Fast learner Good at following instructions and handling change and/or adverse situations in customer service environments Qualifications and Education Requirements: High School Diploma (or equivalent) required. 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience. Ability to work assigned work hours determined by the manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Superb written and verbal English communication skills. A strong task-driven personality driven by customer satisfaction. Ability to multi-task and prioritize tasks, assignments, and customer needs. Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands: Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $22 - $24 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provide accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Assist servers in various steps of service including the removal of dishes and tableware and preparing tables in a professional manner for new guests. Candidates should be organized, able to think and act quickly and effectively while retaining self-composure. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: * Greeting and seating guests, presenting menus to guests, informing them of special menu items * Working in a team environment with the ability to be an effective team player * Maintaining adequate knowledge of locations food offering and preparation * Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations * Taking guest information and quoting wait time to guests accurately when tables are not immediately available * Planning reservations and waitlist parties in advance, at or within the given time or time frame * Reviewing the floor plan to assess current and upcoming table availability changes * Observing tables and keeping track of clean, dirty, and occupied tables * Cleaning, organizing, and stocking menus at the front desk * Answering the phone in accordance with Company standards; answering questions concerning the menu and restaurant * Assist food servers by removing used or unnecessary items from guests table; providing initial beverage service; bussing table and resetting for new guests * Interacting with guests entering and departing, ensuring a positive dining experience * Filling to go orders, if applicable, according to food and beverage specifications and preparation, and packaging standards * Maintaining restrooms throughout shift * Supporting food servers and kitchen staff in other duties as required * Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy * Display integrity and honesty in all aspects of your employment * Performing other duties as directed

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. "Pay Rate $33.94" Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Qualifications Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.

/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Qualifications Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.

/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Qualifications Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.