Casino shift manager vs card room manager

Differences between casino shift manager and card room manager duties and responsibilities

Casino shift manager example responsibilities.

• Provide excellent customer service, operate POS systems, maintain friendly but secure retail environment, track and manage inventory
• Ensure inventory control protocols and guidelines are adhered to including recording invoices and inventory into the POS system
• Provide continual leadership and guidance to production supervisors for the purpose of increasing their effectiveness and establishing good working relationships.
• Work with guests to ensure their visits are pleasurable and enjoyable.

Card room manager example responsibilities.

• Manage daily FOH staff line-up, covering necessary instruction and education concerning fine-dining service and beverage, menu and company knowledge.
• Debit card manager, overseeing daily activity of debit card transactions and researchedfraudulent transactions.
• Balance ledgers, verify reports, and record progress of the growing credit and debit portfolio.
• Manage daily FOH staff line-up, covering necessary instruction and education concerning fine-dining service and beverage, menu and company knowledge.
• Prepare quarterly and year-end sales reporting as required by Visa/MasterCard and internal monthly profit and loss reports.
• Coordinate with outside vendors to insure all regulatory and compliance requirements according to Visa/MasterCard are met.
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