Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between cast members and service team members can be seen in a few details. Each job has different responsibilities and duties. Additionally, a cast member has an average salary of $29,039, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a cast member include customer service, guest safety and guest service. The most important skills for a service team member are customer service, work ethic, and basic math.
| Cast Member | Service Team Member | |
| Yearly salary | $29,039 | $27,393 |
| Hourly rate | $13.96 | $13.17 |
| Growth rate | 8% | -4% |
| Number of jobs | 79,789 | 214,808 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Average age | 38 | 40 |
| Years of experience | - | 12 |
A cast member is responsible for ensuring that the guests have a wonderful and comfortable experience, usually in a film production setting. Cast members assist with the guests' inquiries and concerns, verifying their schedules, and directing them to the appropriate area based on their tickets. They also help serve food and beverages and remind the guests of the event's safety policies and procedures. A cast member must have excellent communication and customer service skills, helping the management develop marketing campaigns and programs to promote productions and generate revenues.
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
Cast members and service team members have different pay scales, as shown below.
| Cast Member | Service Team Member | |
| Average salary | $29,039 | $27,393 |
| Salary range | Between $22,000 And $37,000 | Between $20,000 And $36,000 |
| Highest paying City | - | Seattle, WA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Citi |
| Best paying industry | - | Retail |
There are a few differences between a cast member and a service team member in terms of educational background:
| Cast Member | Service Team Member | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between cast members' and service team members' demographics:
| Cast Member | Service Team Member | |
| Average age | 38 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 39.4% Female, 60.6% |
| Race ratio | Black or African American, 13.6% Unknown, 6.4% Hispanic or Latino, 16.4% Asian, 6.3% White, 57.0% American Indian and Alaska Native, 0.2% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 19% | 7% |