Customer Service Supervisor jobs at Centauri Health Solutions

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Responsible for the oversight and coordination of CT personnel and students to ensure quality patient care for Emergency Department patients, inpatients and outpatients in area of specialty. Responsible for training of staff and students and assignments. Assists in departmental QC/QA. Sets and reinforces daily the example of performance, professionalism, and customer service expected of all staff. Responsibilities And Duties: 1. Coordinate the activities and personnel within the department daily. 2. Performs as a CT Technologist within their specialty area. Maintains the required knowledge and skills necessary to perform the procedures in their specialty area of supervision. 3. Assigns duties to ensure provision of high quality service and timely completion of procedures. 4. Actively supports director in the attainment of strategic departmental goals and objectives. Plays an active role in improving the quality of services provided, reducing the overall cost of departmental services and promoting/enhancing customer Patient, referring physician, radiologist, visitor, etc. and employee satisfaction. 5. Orients new staff, assists in evaluations of staff and interviews prospective staff as requested by director. 6. Assists in the clinical instruction of CT students. 7. Provides input into selection of capital equipment and provides input to Director re: budgetary issues. 8. Responsible for quality assurance and quality control activities within the area. 9. Updates staff in safety regulations and procedures changes. 10. Responsible for maintaining equipment and notifying Director of equipment malfunction. 1 1. Responsible for maintaining accreditation requirements which involves QA/QC documentation, as applicable. 12. Responsible for implementing, communication monitoring and resolving employee safety issues and concerns. 13. Assists with the preparation of a variety or reports, analyses and summaries as requested by department director. May present report findings orally or in writing to requesting parties. 14. Performs other duties as assigned, some of which may be essential to the position: Quality Services, Employee Satisfaction. 15. Prepare work schedules. 16. Regularly disseminate information to their individual modality in the form of a staff meeting or memos. 17. Provides on-call coverage as needed. 18. Maintains a safe and therapeutic patient care environment. 19. Demonstrates competence in providing care and services to patients based on the patients age specific and/or functional needs. 20. All employees shall abide by the Health Insurance Portability & Accountability Act HIPA a regulations, which help protect the privacy, security, & confidentiality of patient health information. 2 1. Responsible for ensuring that personal performance reflects the Mission, Vision and Service Pride Standards. 22. Responsible for introductory and annual evaluations and disciplinary actions. 23. Maintains a safe and therapeutic patient care environment. Other Job Functions 1. Perform any other duties necessary in the operation of the department, Marion General Hospital. 2. Types patient information into computer. 3. Orders and stocks necessary supplies. 4. Attends and completes all mandatory in-services. 5. Ensure that staff attends and completes all mandatory in-services. Minimum Qualifications: High School or GED (Required) BLS - Basic Life Support - American Heart Association Additional Job Description: Work requires knowledge normally gained in 2- 3 years of education/training after High school, 2- 3 years previous Experience plus 3 -6 months of time on the job. Registration by the American Registry of Radiologic Technologists and in X-Ray and CT. Must have permanent license from the Ohio Department of Health. Work requires the ability to analyze and solve problems that require the use of basic scientific, clinical or technical principals. Examples at this level include reconciling journals and ledgers, performing relatively complex laboratory and diagnostic tests. Work requires individual contributions as well as occasional or regular direction of other employees. Work Shift: Evening Scheduled Weekly Hours : 40 Department Administration - Radiology Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Dietary Services Manager - Leadership Opportunity in Del Rio, Texas Are you a natural leader with a passion for hospitality and service? We're looking for an experienced manager to oversee our dietary department and lead a dedicated team of cooks and dietary aides. This is an excellent opportunity for someone with a background in culinary arts, dietary services, or hotel management or another similar industry who is ready to take the next step in their career and become certified. This is more than a kitchen leadership role. It's an opportunity to: Supervise and inspire a team of dietary aides and cooks to deliver exceptional service. Lead and mentor a team that takes pride in providing nutritious, beautifully presented meals. Manage daily operations, including scheduling and maintaining compliance with health and safety standards. Oversee and adhere to an operational budget while ensuring quality and efficiency. Collaborate with leadership to enhance the dining experience for residents and patients. What We're Looking For: Proven leadership and team management skills. A passion for service and teamwork and making the lives of our residents and patients better. Experience in food service, hospitality, or dietary operations is preferred. Strong organizational and budgeting abilities. A desire to grow professionally and obtain certification (we'll support you!). Why Join Us? Competitive pay and benefits. We will help you become Certified! Supportive environment with opportunities for advancement. Make a meaningful impact in a community-focused setting.

Physical Therapy Team Leader Career Opportunity Lead Impactful Physical Therapy at Encompass Health Are you seeking a career that fulfills you professionally and personally, rooted in your heart and community? Encompass Health goes beyond a job-it's about community connection. Join our tight-knit team, where you'll find a sense of belonging. As a Team Leader for Physical Therapy, working with the nation's leading rehabilitation provider, you'll play a pivotal role in impacting your community by delivering care, support, and influential leadership, fostering inspiring patient outcomes. Your role is crucial, ensuring policies, procedures, and treatments are meticulously implemented while providing compassionate, personalized care to patients. Access cutting-edge technology within a supportive, collaborative team environment. From day one, embrace a rewarding career and comprehensive benefits, providing the peace of mind to thrive. Join us and lead a fulfilling career journey where your leadership nurtures impactful care and personal satisfaction. A Glimpse into Our World We're confident you'll feel the difference the moment you join our team. Being a part of Encompass Health means contributing to a growing national inpatient rehabilitation leader. We take pride in our career growth opportunities and the collaborative spirit of our team members, united for the greater good of our patients. Our recognitions, including being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, make us immensely proud. Benefits Tailored for You Our benefits are designed to support your well-being and start on day one: Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. Generous paid time off that accrues over time. Tuition reimbursement and continuous education opportunities for your professional growth. Company-matching 401(k) and employee stock purchase plans, securing your financial future. Flexible spending and health savings accounts tailored to your unique needs. A vibrant community of individuals who are passionate about what they do! Your Role as a Leader in Physical Therapy Your impactful journey involves: Assisting the Director of Therapy Operations in the daily operations of the therapy team, including scheduling, orientation, training, and communication with the physical therapy staff and hospital departments. Providing direct care to patients and building rewarding relationships by understanding each patient's physical, mental, and emotional needs to aid in their recovery. Celebrating patient victories along the way. Qualifications Current licensure or certification required by state regulations. CPR certification required or must be obtained within 30 days of hire within this role. Bachelor's or Master's degree from an accredited therapy program required. Minimum of three years of experience in physical therapy or leadership, with a minimum of two years of clinical experience. Active on Therapy Clinical Ladder (when eligible) or specialty professional certifications preferred. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.

Additional Information About the Role Multiple Team Lead/Charge opportunites available within our Heart & Vascular units. • Up to $10,000 Sign-On Bonus (External Candidates) • $5/hr Barnes-Jewish Hospital Med/Surg Nurse Differential for High-Risk Cardiology and the PCU's below • Eligible hires will receive a one-time deposit of an additional 36 hours of PTO, 90 days after their start date • Flexible Scheduling Available! • Great medical benefits • Tuition assistance and continuing education • 401(k) BSN and ADN candidates welcome to apply. High-Risk Cardiology High acuity telemetry units Patients are admitted from ED, CCU, admitting, procedure areas and other hospital units, and from outside hospitals. Most of our patient population is those diagnosed with myocardial infarction requiring cardiac catheterization, congestive heart failure, heart arrhythmias, and pulmonary hypertension. Cardiac PCU Most patients are diagnosed with congestive heart failure, heart arrhythmias, pulmonary hypertension, and other life-threatening conditions. With this known diagnosis many may require cardiac catheterization and stent placement. As a leader in advanced therapies for heart failure, we offer care to pre- and post- heart transplant and Left Ventricular Assist Device (LVAD) patients. This unit specifically cares for readmitted LVADs and manage complex issues like pump clots, stroke, and manage medications. Vascular Surgery PCU Our nursing staff provides pre/post-operative care to the wide variety of interventions needed for peripheral vascular disease patients. Surgical services include endoluminal and open repair of thoracic and abdominal aortic aneurysms, thoracic outlet decompression, carotid artery angioplasty/stenting, carotid endarterectomies, dialysis access (fistulas/grafts), catheter-directed thrombolysis, and various bypasses and stents for aorto-iliac and upper/lower extremity occlusive disease. Cardiothoracic PCU Post Thoracic Surgery patients ranging from lung transplants, lung surgeries, and esophagectomy. In addition, we care for the Cardiothoracic population after they stabilize from the ICU. We will take care of Pre/Post CABG, Valve Repairs, Heart transplants, and other surgical procedures. Cardiac Surgery PCU We provide post-operative care to cardiac surgery patients. Our most frequent procedures are CABG (coronary artery bypass graft), Cardiac Valve Repair/Replacement, LVAD (left ventricular device implantation), Aortic repairs, and MAZE. Cardiac ICU Patients with MIs, cardiomyopathies and a variety of irregular rhythms, including life-threatening v-fib and v-tach, device designated floor LVAD, IMPELLA, intra-aortic ballon pump, Non post operative side, pre surgical heart intervention patients. Cardiothoracic ICU Patients are CTICU, had surgery from their esophagus to diaphragm, open heart surgery, cabbages, valve replacements, active heart failure program (heart is failing and only thing to do for is to add devices) ventricular assist device. Surgical Post Operative area, patients under cardiac umbrella, heart transplants. Under thoracic procedures, lung transplants and lung surgeries. Vascular patient population, specific to vascular procedures with the aorta. CT patient population and Cardiac, Thoracic and Vascular. Overview Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. Division 2100 is a fast paced high risk cardiology division at Barnes-Jewish Hospital. We care for a variety of cardiology patients including congestive heart failure, left ventricular assist devices, post cardiac device implantation, post EP and Stent procedures. The Staff Nurse (RN) is an integral part of the patient care team using critical thinking skills and clinical expertise to continually assess the patients' status. The Staff Nurse (RN) must be certified in BLS and obtain ACLS certification within 1 year of working on the division. Preferred Qualifications Role Purpose Under the direction of manager, plans, directs, and coordinates activities of a unit on a designated shift. Performs direct patient care as needed and functions as clinical resource to nursing and support staff. Assesses, plans, evaluates and documents the nursing process of assigned unit as needed. Responsibilities Facilitates identification and resolution of gaps in care from hospitalization, at discharge, and into the ambulatory care setting. Critically assess patient data to proactively mitigate impending changes in condition and establishes consults to interprofessional team as appropriate. Leads the development and implementation of complex individual plans of care with defined goals in collaboration with other members of the interprofessional team and the patient, family, or caregiver in accordance with the established guidelines and standards of nursing care. Plan of care reflects application of expert holistic clinical knowledge and skill to anticipate and prioritize complex care needs, anticipate barriers, incorporating interprofessional team and caregiver/family input, and identifies opportunities to improve patient outcomes. Actively utilizes and champions scientific inquiry for evidence-based practices (e.g., participates in journal club, facilitates practice change based on new knowledge, recommends new standards of care or revisions to current standards, conduct a literature search to support unit or organizational goals, disseminate new knowledge obtained from relevant conference or continuing education). Explore opportunities to advance nursing practice (e.g., support a community service health event as a representative of the healthcare profession, patient/family education group, community advisory board, member of Ethics Advisory Committee, serve as adjunct faculty, leadership board in specialty organization). Analyzes gap in practice standards and provides feedback to peers in collaboration with leadership to enhance safe patient care. Leads the evaluation of the patient and family experience, and adjusts care provided to improve patient satisfaction and quality of care. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education Nursing Diploma/Associate's - Nursing Experience 2-5 years Supervisor Experience No Experience Licenses & Certifications RN Preferred Requirements Education Bachelor's Degree - Nursing Experience 5-10 years Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Job Title: Customer Experience Manager Job Country: United States (US) Here at Avanos Medical, we passionately believe in three things: Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do; Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation; Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world. At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit *************** Essential Duties and Responsibilities: The Avanos Customer Service Leadership Team is accountable for ensuring customers receive world-class service with every interaction. Through collaboration, we turn good ideas into great outcomes. As Customer Experience Manager, you will lead a growing team of Customer Experience Analysts focused on enhancing the end-to-end customer and patient journey. This role serves as a unifying leader across multiple customer touchpoints, overseeing escalations from outsourced teams, driving performance through data, and removing friction from the customer experience. With a dual focus on operational excellence and customer-centric strategy, this individual will build structure, define metrics, and execute process improvements that drive accountability, efficiency, and an exceptional customer experience. This person is a Strategic Leader, Problem Solver, and Customer Advocate. As a Strategic Leader , this individual connects daily operations to long-term vision. They anticipate future needs, translate strategy into executable plans, and align team priorities with broader organizational goals. With a strong grasp of the customer journey, this leader turns insights into action, guiding their team to proactively shape and elevate the customer experience. As a Problem Solver , this leader empowers their team to dig beyond symptoms to identify and eliminate root causes. They apply structured thinking to resolve complex challenges, balancing urgency with long-term sustainability. Leveraging collaboration across functions, they drive continuous improvement while maintaining focus on service excellence and the voice of the customer. As a Customer Advocate , this individual champions the customer's perspective across the organization. They lead with empathy and clarity, ensuring that internal processes and decisions reflect customer needs. Through coaching and direct engagement, they guide their team to resolve escalations with compassion and precision, always striving to reduce customer effort and build trust. Key Responsibilities: Team Leadership & Development Lead, coach, and develop a team of Customer Experience Analysts who serve as escalation points for both commercial and patient service operations. Establish performance standards, define measurable goals, and ensure team alignment with department KPIs and strategic objectives. Foster a culture of collaboration, ownership, and customer-first problem solving. Customer Experience Strategy Define the short- and long-term vision for customer experience excellence within the Service Center and Patient Care channels. Drive consistency in the way customer issues are escalated, diagnosed, resolved, and analyzed. Champion a proactive experience model by identifying root causes and implementing scalable improvements. Cross-Functional Influence Collaborate with key stakeholders across Sales, Planning, Marketing, Distribution, IT, and Compliance to advocate for the voice of the customer. Participate in strategic corporate initiatives such as product launches, acquisitions, and system enhancements. Support continuous improvement by embedding feedback loops and customer insights into internal planning. Operational Excellence Develop and monitor real-time metrics for customer effort, NPS, and issue resolution. Use analytics and dashboards to identify patterns in escalations, uncover inefficiencies, and drive performance improvements. Ensure alignment with quality control standards, compliance (HIPAA, FDA, PCI), and standard operating procedures. Escalation & Issue Resolution Serve as the final escalation point for high-impact customer issues requiring cross-functional coordination or executive visibility. Guide Analysts in conducting thorough investigations and delivering timely, empathetic resolutions. Manage complex order-to-cash (SAP) and customer relationship (Salesforce.com) cases with precision and urgency. Innovation & Change Leadership Lead the evolution of the Customer Experience Analyst function and team structure. Design and implement playbooks, escalation matrices, and communication protocols. Drive the adoption of new tools, technologies, and reporting structures to improve customer touchpoints. Your qualifications Required: Bachelor's degree or equivalent relevant experience. 7+ years of progressive customer service or experience leadership, with at least 3 years managing direct reports. Proven success in driving customer satisfaction initiatives and managing escalations at scale. Strong knowledge of SAP (Order-to-Cash), Salesforce.com (Service Cloud), and customer experience metrics. Preferred: Background in medical devices, healthcare delivery, or patient-centric service environments. Experience managing a team supporting both domestic and international customers. Familiarity with HIPAA, FDA, and healthcare compliance regulations. Experience designing workflows or leading CRM/ERP transformation initiatives. Certification in Customer Experience (e.g., CCXP) or Lean Six Sigma is a plus. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Salary Range: The anticipated average base pay range for this position is $104,000.00 - $121,000.00. In addition, this role is eligible for an attractive incentive compensation program and benefits. Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here Join us at Avanos Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world. Make your career count Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits. We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits. Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting. Avanos also offers the following: benefits on day 1 free onsite gym onsite cafeteria HQ region voted 'best place to live' by USA Today uncapped sales commissions

REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. Provide leadership and supervision to staff in the residence and community while providing direct services to individuals we serve. Attend training for individuals served to assure their objectives, and company goals are achieved. Participate in community outings, house orientation to all new employees, serve as a role model to staff assuring that documentation is completed accurately and timely. Assist with house staffing needs and staff recruitment. Review individuals served progress, coordinate, and implement shift objectives. Provide for the delivery of services such as skills training, job coaching, behavior management according to the Individual Plan (IP) and/or treatment team. Every other weekend is required. On call requirements for scheduling assistance and shift responsibilities required. This role we be mostly direct-care with other requirements as well (shopping, home upkeep, ect...) Qualifications: High School Diploma or equivalent. Two years' experience in providing direct services in the human services field. Current driver's license, car registration, and auto insurance. Current CPR/First Aid Certification Strong leadership qualities and effective communication skills. Acute attention to detail and ability to problem-solve. A reliable, responsible attitude and a compassionate approach. A commitment to quality in everything you do. You will make a difference every day and help to provide quality of life-enhancing services to the individuals we serve. Why Join Us? Full-time Full compensation/benefits package for full-time employees. 401(k) with company match. Paid time off and holiday pay. Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers. Enjoy job security with nationwide career development and advancement opportunities. We have meaningful work for you - come join our team - Apply Today! Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

Additional Information About the Role BJC Independence Center (IC) is an internationally recognized, community-based behavioral health organization for adults in St Louis living with a mental illness. Our mission is to provide all the services and resources a person living with a serious and persistent mental illness needs, to manage their symptoms, find belonging and purpose, and gain the independence to live a healthy, quality life. Since 1981, IC has offered a comprehensive system of programs and services including housing, case management, psychiatric care, employment and vocational support, wellness and social opportunities. Our programs create a restorative environment that includes the support of others who are in recovery and access to targeted resources that equip them to initiate and sustain the healthy behaviors necessary to live and work independently in the community. If, like us, you believe that every person has the right to a meaningful, caring and challenging community, then we have a career for you at Independence Center. Please use the link below to learn more about this extraordinary club house! ************************************* Shift Hours: Monday - Friday 8 AM - 4 PM, plus one unusual shift once a month either Thursday 10 AM - 6 PM or Saturday 10 AM - 2 PM Holiday requirement: You are required to be a part of the holiday rotation, these are based on the specialized programs that the Independence Center hosts for members. Christmas or Thanksgiving are the larger holidays where you would be asked to work from 10 AM - 2 PM Job Responsibilities: You will work on 3 different units within the Independence Center working side by side with other members of different educational backgrounds. The Members of the Independence Center are Adults living with a serious and persistent mental illness Overview BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. Francois, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system. Preferred Qualifications Role Purpose The Psych Rehab Specialist III is responsible for providing psycho-social rehabilitation services, based on the evidence-based Clubhouse Model approach to recovery for people living with serious and persistent mental illness. This position provides a restorative environment for people whose lives have been severely disrupted because of their mental illness, and who need the support of others who are in recovery. This position provides opportunities for friendship, employment, housing, education, and access to medical and psychiatric services in a single caring and safe environment while reducing suicide, hospitalization and incarceration rates associated with mental illness. Responsibilities Work Ordered Day: Provides Clubhouse services, by applying the International Clubhouse Standards; identifies members' strengths and talents, utilize those talents by building genuine relationships and engaging members in meaningful work opportunities that result in improved self-confidence, sense of purpose, and self-worth, that lead to positive outcomes including but not limited to employment, education, housing, social, legal, substance abuse, health and wellness, and overall improved quality of life. Employment: Provides members with opportunities to obtain paid employment in the local labor market through Transitional and Supported Employment; manages transitional employment positions at places of business in the community; develops and maintains employer relationships; trains and supports members on job site and provide around the job supports to assist with goal achievement. Outreach, Advocacy, and Crisis Intervention: Provides phone and mobile outreach to members who are not participating to re-engage in services; supports members with identifying and accessing resources, including social security benefits, food stamps, housing subsidies, Medicaid, etc.; supports members through crisis situations by identifying the seriousness of the problem, accessing needed services, assisting with hospitalization, coordinating with other service providers and family when appropriate, and ensuring follow-up. Documentation: Follows Department of Mental Health and Medicaid guidelines, assists members in creating and updating a treatment plan, completes weekly progress notes based on goals in the treatment plan, collaboratively when possible, and partners with members to achieve their individualized goals. Provides mentoring and job shadowing to Clubhouse colleagues. Minimum Requirements Education Master's Degree - Human Services or related Experience Licenses & Certifications Valid Driver's License Preferred Requirements Experience 2-5 years Supervisor Experience No Experience Licenses & Certifications Class E Driver's License in MO Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

remote type OnsitelocationsWellstar MCG Healthtime type Full timeposted on Posted 5 Days Agojob requisition id JR-56893 How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: The Nurse Residency Program (NRP) Nurse Residency Professional Development & Retention Specialist uses personal expertise, additional subject matter experts from within the system and, when appropriate and feasible, external presenters to meet the educational needs of team members across Wellstar Health Systems. The specialist serves as a resource person and role model for New Grad Nurses and creates a direct connection between individual facility and system educational efforts. He/she promotes evidenced based practice in the integration of Patient-Centered Care practices and guiding principles, and promotes the vision, values and philosophy of Wellstar Health Systems. This individual seeks to influence the professional role, competence, and growth of nurses in a variety of settings, and supports lifelong learning of nurses by fostering an appropriate climate for the adult learning process. He/she assumes a leadership role, provides guidance and knowledge to facilitate professional growth in others, and advances the nursing profession and Nurse Residency Program (NRP). The person in this role will develop and implement programs and services to support nurses and patient care and evaluate strategies to assure attainment of operational and strategic goals in collaboration with nursing leadership and key stakeholders. They will collect and assemble required data for residency related projects and maintain all records necessary to verify successful completion of residency program. He/she will establish relationships with student nurses, new grad nurses, preceptors, unit leadership, and academic partners to gather and analyze system needs and assess available resources and enact optimal solutions upon consultation and collaboration with key stakeholders. The person in this role will provide additional support to unit-based leadership, nurse externs, preceptors, new grad RN residents, and department committees as assigned. The Nurse Residency Professional Development & Retention Specialist naturally acts as a transition to practice manager formally or informally by providing an essential stabilizing presence and beneficial interventions for the pre and post licensure nurse to help bridge the expectation-reality gap. Within scope, he/she demonstrates the qualities inherent to nurse residency leadership, such as, educator, administrator, scholar, and evaluator during engagements with nurse externs and nurse residents. The learning environment may be the physical classroom, bedside, and simulation laboratory settings as well as the independent self-directed learning and virtual environments. The ideal candidate has knowledge and understanding of the ANCC scope and standards of the New Graduate Residency Program and the professional development educator/specialist including knowledge of laws, rules and regulations, standards and guidelines of certifying and accrediting bodies, hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care applicable to the area of assignment, team dynamics/building and strong interpersonal, written and communication skills. Core Responsibilities and Essential Functions: Knowledge, Skills and Abilities Required: Concise knowledge and understanding of clinical protocol, procedures, and standards within area of nursing practice and individual scope. Highly developed verbal and written communication skills and the ability to present effectively to small and large groups. Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. Ability to plan, implement, and evaluate individual patient care programs. Mirroring the nursing process to assess educational needs, identifies issues and trends among the organization and learners, and then, works with all stakeholders to ascertain desired outcomes. Knowledge of related accreditation processes and certification requirements in area of specialty. Engagement in the NRP Accreditation process through the maintenance of program structure, goals, and accreditation standards. Identification of accreditation standard exemplars and supports the accreditation renewal process. Acts as a natural change agent within the organization with the potential to influence the community. Keen awareness of current healthcare issues, educational trends, and organizational factors which prompt the need for change within the program and enables him/her to devise solutions to program challenges. Consideration of safety, effectiveness, cost, and impact for learning activities and outcomes; human, financial, and materials resource allocation. Engages in ongoing quality improvement of nursing practice through utilization of the nursing process, current research, creativity, and skills. Encourages and supports nurse residents in the engagement of evidence-based practice process and utilization. Directly influences research utilization and attitudes toward research among nurse residents. Uses current evaluation methods involving patient narratives to determine learner-centered program. Involve learners and stakeholders using valid evaluation methods to measure attainment of outcomes. Collaboration with nursing leadership and Talent Acquisition teams in recruiting efforts of pre-licensure nursing students practicing within Wellstar Health System and through engagement outside Wellstar Health System. Partner with nursing leaders to identify and recruit experienced RNs capable of supporting the NRP as small group facilitators, mentors, and subject matter experts. Engage current and new nursing leaders in the NRP through ongoing updates, outcomes data, orientation to the program, and solicitation of feedback. Partner with system NRP leaders to communicate nurse resident and site-specific needs, updates, changes, outcomes, and initiatives. Observes and validates staff adherence to best practice: standard work, clinical care skills, polices, procedures and orders sets. Ability to assess educational needs of the NG and to design and develop appropriate learning tools to facilitate adult learning by integrating a variety of teaching methods. Assesses and implements interactive education techniques that provide opportunities for critical thinking, best practice utilization and competency validation. Review individuals competencies and jointly determine progression plan. Provides constructive feedback and coaching as needed to promote learning to achieve expected outcomes. Support the internationally educated RN in their transition to practice within a new cultural environment. Engage in leadership rounds with all nurse residents to support their transition to practice, well-being, and professional development, escalating concerns to appropriate leadership when necessary. Whether in class or during clinical rounds, assessing learning needs and validating clinical competence and program outcomes, while fostering a positive learning climate. Evaluate care team interaction and performance through precepted clinical and simulated experiences identify opportunities to improve and address real-time. Facilitates goal planning, evaluation, and weekly debriefing or as needed. Assist unit leaders with new grad (NG) RN orientation to new equipment and technology systems as appropriate and acts as a performance coach and mentor of the NG. Working knowledge of the use of established clinical and preceptorship models in the development of clinical education programs. Provides clinical preceptorship development by teaching critical reasoning strategies for nurse resident interactions. Administrative: Updates department leadership on employee progress & competencies. Partners with system Nurse Residency Program leaders to communicate nurse resident and site-specific needs, updates, changes, outcomes, and initiatives. Collaborates with key stakeholders to formulate effective orientation and onboarding programs. Assesses the competencies of new graduate RN staff, using clearly defined guidelines. Participate in facility hand-off and communicate ongoing needs to additional support staff. Professional Development Maintains proficient level with core clinical competencies including EMR documentation processes Compliant with all applicable WellStar Health System policies, procedures and job requirements Participates in training and development for Faculty role, formal and informal Identifies personal learning needs and acquires knowledge to ensure competency Evaluation of own practice via personal reflection and solicited feedback from learners, peers, and supervisors; establishes goals based on feedback Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: Bachelors Nursing Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor Required Minimum Experience: Minimum 2 years clinical nursing required and coordination/facilitation of multiple and varied activities Ability to work with diverse groups and multidisciplinary health professionals at all levels. Literate in various computer application skills Required Minimum Skills: Ability to proficiently read, write and speak the English language. Ability to provide professional written and verbal communication, group facilitation, educational planning and presentation. Ability to provide and receive constructive feedback that promotes learning. Must be self-motivated and self-directed with strong customer service, problem solving, interpersonal communication and conflict resolution skills. Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion. Manager, Diagnostic Services, Breast Health Primary Purpose Responsible for management of assigned staff and other resources to ensure optimal services and safe patient care. Coordinates with other area managers to ensure common departmental goals are met. Acts as a liaison to physicians, administration, patients/families, and other disciplines for the department. Minimum Specifications Education Must be a graduate of an accredited Radiologic Technology program. •Must have an Associate Degree in a healthcare related field. •Bachelor's degree in a health care field or business administration is preferred. Experience •Must have eight (8) years of related healthcare experience, to include two years of leadership experience. May have an equivalent combination of education and experience to substitute for the experience requirements. Certification/Registration/Licensure Must be registered by ARRT with subspecialty certification in Mammography. State of Texas as a Medical Radiologic Technologist (MRT) Must be in possession of active, valid BLS (Healthcare Provider) level CPR credential. Responsibilities 1. Responsible for quality management practices that deliver effective and efficient services and ensure optimal patient outcomes. Collaborates with medical staff and administration to assess operations and evaluate quality. Identifies and analyzes the design of jobs and work processes implementing appropriate changes to improve effectiveness, productivity and efficiency, and patient access. Directs, reviews, and evaluates performance improvement plans/projects, utilizing performance indicators to track/trend outcomes. Organizes & facilitates maintenance of all quality initiatives within the department. 2. Directs, reviews, and evaluates delays, medical record audits, and other practice feedback. Responds to patient safety posts and investigations within established department expectations. 3. Responsible for the effective financial management of the assigned areas department, ensuring appropriate use of department resources. Develops operating and capital budgets ensuring that departments have the necessary funds to carry out established goals and objectives. Utilizes benchmarks for cost utilization and staffing levels. Demonstrates ability to flex resources to changing volume and acuity requirements. Correlates volume, revenue, and cost to meet operating requirements for all service areas. Assures departments operate within allocated resources. Manages cost per unit of service within established annual departmental and/or organizational goals or expectations. Ensures data integrity and works with department leadership to ensure accurate coding and charge capture for all exams and supplies in patient care. Develops, implements, and evaluates detailed action plans to correct variances. 4. Selects, trains, supervises, motivates, and evaluates assigned staff to ensure maximum utilization of individual and group capabilities, while providing optimal service to internal and external customers. Ensures assigned staff receives opportunities to further their knowledge. Effectively delegates responsibilities. Must meet department and/or organizational expectations for turnover and retention of staff. Identifies and utilizes strategies to meet/exceed employee growth and development, as well as ensure satisfaction and quality of work-life needs. 5. Serves as a liaison between the department and the information technology divisions coordinating and monitoring the implementation of various programs and systems such as the EMR and PACS to ensure the appropriate clinical operation and patient safety as requirements change. Coordinates facilitates, and trends software upgrades and optimization of various systems impacting the department. Must participate in various user groups to ensure required clinical operations are maintained and supported. Oversees connectivity of department modality equipment to integrated technologies. Communicates changes and provides technical guidance to staff as needed. Troubleshoots system and equipment issues as needed. 6. Performs exams/procedures as needed. Accesses and handles selected medications with scope of licensure. 7. Identifies achievable initiatives to improve work processes and improve customer (internal as well as external) satisfaction. Formally makes recommendations to leadership in writing with an implementation plan. Responsible for monitoring satisfaction results as appropriate to ensure the support of the overall goals of the department and the mission of Parkland. Meets or exceeds annual patient satisfaction goals established by leadership and Parkland. 8. Oversees purchase, maintenance, and repair of equipment across the system including troubleshooting and vendor contact, as needed, to facilitate proper levels of operable equipment and efficient workflow with the departments. Collaborates with clinical engineering to ensure that all equipment is safe and maintained appropriately. 9. Cultivates and maintains positive working relationships with management, physicians, nurses, hospital staff, students, and vendors in order to provide optimal patient care, and interdepartmental cooperation, and improve effectiveness, productivity, and efficiency in support of overall Parkland and department goals. Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion. Manager, Diagnostic Services, Breast Health Primary Purpose Responsible for management of assigned staff and other resources to ensure optimal services and safe patient care. Coordinates with other area managers to ensure common departmental goals are met. Acts as a liaison to physicians, administration, patients/families, and other disciplines for the department. Minimum Specifications Education Must be a graduate of an accredited Radiologic Technology program. •Must have an Associate Degree in a healthcare related field. •Bachelor's degree in a health care field or business administration is preferred. Experience •Must have eight (8) years of related healthcare experience, to include two years of leadership experience. May have an equivalent combination of education and experience to substitute for the experience requirements. Certification/Registration/Licensure Must be registered by ARRT with subspecialty certification in Mammography. State of Texas as a Medical Radiologic Technologist (MRT) Must be in possession of active, valid BLS (Healthcare Provider) level CPR credential. Responsibilities 1. Responsible for quality management practices that deliver effective and efficient services and ensure optimal patient outcomes. Collaborates with medical staff and administration to assess operations and evaluate quality. Identifies and analyzes the design of jobs and work processes implementing appropriate changes to improve effectiveness, productivity and efficiency, and patient access. Directs, reviews, and evaluates performance improvement plans/projects, utilizing performance indicators to track/trend outcomes. Organizes & facilitates maintenance of all quality initiatives within the department. 2. Directs, reviews, and evaluates delays, medical record audits, and other practice feedback. Responds to patient safety posts and investigations within established department expectations. 3. Responsible for the effective financial management of the assigned areas department, ensuring appropriate use of department resources. Develops operating and capital budgets ensuring that departments have the necessary funds to carry out established goals and objectives. Utilizes benchmarks for cost utilization and staffing levels. Demonstrates ability to flex resources to changing volume and acuity requirements. Correlates volume, revenue, and cost to meet operating requirements for all service areas. Assures departments operate within allocated resources. Manages cost per unit of service within established annual departmental and/or organizational goals or expectations. Ensures data integrity and works with department leadership to ensure accurate coding and charge capture for all exams and supplies in patient care. Develops, implements, and evaluates detailed action plans to correct variances. 4. Selects, trains, supervises, motivates, and evaluates assigned staff to ensure maximum utilization of individual and group capabilities, while providing optimal service to internal and external customers. Ensures assigned staff receives opportunities to further their knowledge. Effectively delegates responsibilities. Must meet department and/or organizational expectations for turnover and retention of staff. Identifies and utilizes strategies to meet/exceed employee growth and development, as well as ensure satisfaction and quality of work-life needs. 5. Serves as a liaison between the department and the information technology divisions coordinating and monitoring the implementation of various programs and systems such as the EMR and PACS to ensure the appropriate clinical operation and patient safety as requirements change. Coordinates facilitates, and trends software upgrades and optimization of various systems impacting the department. Must participate in various user groups to ensure required clinical operations are maintained and supported. Oversees connectivity of department modality equipment to integrated technologies. Communicates changes and provides technical guidance to staff as needed. Troubleshoots system and equipment issues as needed. 6. Performs exams/procedures as needed. Accesses and handles selected medications with scope of licensure. 7. Identifies achievable initiatives to improve work processes and improve customer (internal as well as external) satisfaction. Formally makes recommendations to leadership in writing with an implementation plan. Responsible for monitoring satisfaction results as appropriate to ensure the support of the overall goals of the department and the mission of Parkland. Meets or exceeds annual patient satisfaction goals established by leadership and Parkland. 8. Oversees purchase, maintenance, and repair of equipment across the system including troubleshooting and vendor contact, as needed, to facilitate proper levels of operable equipment and efficient workflow with the departments. Collaborates with clinical engineering to ensure that all equipment is safe and maintained appropriately. 9. Cultivates and maintains positive working relationships with management, physicians, nurses, hospital staff, students, and vendors in order to provide optimal patient care, and interdepartmental cooperation, and improve effectiveness, productivity, and efficiency in support of overall Parkland and department goals. Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.

If the following job requirements and experience match your skills, please ensure you apply promptly. :An RN who is responsible for clinical patient care management, human and financial asset utilization, and operational management of a particular service and/or shift within the Department of Surgical Services. Education Required: Bachelor's Degree in Nursing Experience Preferred: At least five years of clinical experience, one year of charge nurse experience, and one year experience in the area of specialization Skills Excellent verbal and written communication skills Demonstrate effective leadership abilities Exhibits valuable time management skills Strong critical thinking/problem xevrcyc solving skills Flexibility and ability to work in a multi-tasking environment Licensure/Certification/Registration Required: MO RN License; BLS must be obtained within 90 days of hire

About the Company Summary Manager, Central Sterilization Services is a professional member of the health care team who assumes advocacy and responsibility while managing a large multi-functional service are to ensure maximum efficiency and responsiveness. Provides direction to a multi-disciplinary, multi-skilled workforce to ensure that services and outcomes comply with standards established by various accrediting licensing, other regulatory agencies and the Jackson Health System. Exercises shared responsibility for the development and maintenance of effective working relationships with all disciplines responsible for the provision of service to customers in the areas of Sterile Processing while conducting business in an ethical manner and respecting customer's rights. About the Role The Manager retains the authority to hire, complete performance evaluations, discipline and terminate staff under their direct supervision in accordance with applicable policies and procedures. The incumbent may assist and act in a confidential capacity to help manage, formulate, determine and effectuate management process and policies. The incumbent may attend management meetings and may be involved directly or indirectly in the decision making process around confidential management decisions. Position requires exercise of independent judgment. Responsibilities Promotes a strong customer service orientation within the Central Sterile Services including development and implementation of customer-focused systems, processes and behaviors. Establishes systems of accountability for clinical, clerical and support personnel to ensure that customer needs are assessed accurately and serviced in a timely fashion. Develops and maintains effective working relationships with all other disciplines responsible for the provision of service to customers in the Central Sterile Services. Provides leadership by developing, communicating, implementing and evaluating the mission, goals and objectives of the Central Sterile Services. Ensures that unit specific goals and objectives are consistent with those of the Division, Medical Staff and the Public Health Trust. Demonstrates vision and initiative in directing all aspects of the Sterile Services. Is aware of changes that affect the Central Sterile Services and takes action, as appropriate, to ensure future success for the Central Sterile Services and the Public Health Trust. Acts as a role model for employees and customers by demonstrating exemplary personal and professional attributes consistent with organizational philosophies. Analyzes situations and arrives at conclusions which serve the best interests of Central Sterile Services and the Jackson Health System. Develops, communicates, implements and evaluates an on-going Performance Improvement plan for the Central Sterile Services consistent with the philosophy of the Executive Performance Improvement Council (EPIC) and the Central Sterile Services Performance Improvement Council. Ensures that unit specific Performance Improvement plans are consistent with those of the Division, Medical Staff and the Public Health Trust. Ensures that Performance Improvement plans are interdepartmental and interdisciplinary and include components which increase customer satisfaction, operating efficiencies and positive customer outcomes. Provides adequate time and resources so that personnel may participate in Performance Improvement activities. Demonstrates an empowering management style congruent with the performance and quality improvement philosophy of the Jackson Health System. Establishes and directs information management systems to obtain, collect, store, analyze, manage and disseminate information to continuously improve customer outcomes and individual Central Sterile Services performance. Communicates organizational policies and procedures effectively. Assumes primary responsibility for ensuring that the Central Sterile Services and the Public Health Trust are kept informed about clinical, administrative and environmental issues and their effect and/or impact on the institution. Ensures that information processes are appropriate for the Central Sterile Services and compatible with internal and external information systems and standards. Uses and analyzes appropriate technology and systems in assessing and conveying information. Recruits, retains, evaluates and motivates staff necessary to implement the goals, objectives and responsibilities of the Central Sterile Services. Implements and ensures compliance with job performance standards to assess staff competencies. Provides leadership for staff development and ensures staff participation in appropriate orientation, training courses and mandatory educational programs to maintain competency in job skills, knowledge, equipment usage and safe work practices. Maintains a working knowledge of laws, policies, procedures and collective bargaining agreements impacting upon employees in the Central Sterile Services. Ensures appropriate staffing mix to meet the needs of the Central Sterile Services. Facilitates employee empowerment and encourages employee participation. Delegates tasks while retaining accountability for outcomes. Enforces Public Health Trust personnel policies fairly and consistently and takes progressive disciplinary action for just cause. Plans, administers and uses staff, materials and unit facilities appropriately to meet budgetary objectives of the Central Sterile Services. Understands budget development and reimbursement procedures; develops and implements strategies to maintain or increase revenues while controlling expenses. Participates with other members of management in developing, implementing and evaluating programs and policies related to the determination, allocation and control of fiscal, human, materiel and informational resources for the Central Sterile Services. Understands and utilizes Jackson Health System's fiscal management tools effectively. Develops and manages an Emergency Preparedness Plan consistent with Public Health Trust and community-wide emergency preparedness efforts. Participates with the Medical staff and other disciplines responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care to meet the needs of the patients within the Central Sterile Services. Ensures staff's participation in an effective and efficient case management system for the Central Sterile Services. Provides for an effective patient and family education program to meet the needs of the Central Sterile Services. Maintains a working knowledge and understanding of managed care as well as Public Health Trust, local, and national health care delivery systems and ensures that Central Sterile Services operates within applicable guidelines. Ensures that staff provides for continuity of care, early discharge planning and effective utilization of Public Health Trust and community resources. Maintains current knowledge of County, State and Federal guidelines/requirements as they apply to job duties, licenses and certification to ensure the Central Sterile Services compliance with regulatory agencies. Performs all other related job duties as assigned. Qualifications Valid Sterile Processing Technician Certification by CBSPD or IAHCSMM, or other CSS related certification is required. Generally requires 7 to 10 years of related experience. Leadership experience is required. High School is required. Bachelor's degree in related field is strongly

:The Contact Center Specialist III is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, collecting appropriate patient information to hand off to clinical teams, and other duties related to ensure patients can easily access their provider(s). Education: Required: High school diploma or Equivalent Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. Experience: Required: 1 year customer service experience Required: 1 year competency completed in Contact Center Specialist II role or equivalent skills Preferred: 3+ year customer service experience, healthcare experience, and/or call center experience Skills: Outstanding written verbal communication skills Strong customer services skills that demonstrate empathy, kindness, safety, and compassion Problem solving skills to analyze and respond to consumer inquires Ability to work independently and as a member of a team Possess excellent time management skills Professional written and verbal communication skills Proficient in Microsoft Office Programs as well as healthcare xevrcyc related programs Ability to multi-task, manage call volume and prioritize patient needs Ability to make timely decisions and provide best possible outcome Understanding of medical terminology Collect and communicate clinical requests of patient to clinical teams Competency in required skills as a Contact Center Specialist II or equivalent skills Licensure/Certification/Registration: N/A

:The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education: • Required: High school diploma or Equivalent Experience: • Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. • Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience Skills: • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion • Problem solving skills to analyze and respond to consumer inquires • Ability to work independently and as a member of a team • Possess excellent time management skills • Professional written and verbal communication skills xevrcyc • Proficient in Microsoft Office Programs as well as healthcare related programs • Ability to multi-task, manage call volume and prioritize patient needs • Ability to make timely decisions and provide best possible outcome • Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure/Certification/Registration: N/A

:The Contact Center Specialist at CoxHealth is responsible for conducting inbound and outbound calls in a consumer focused, appropriate and timely manner. Primary responsibilities include assisting patients in locating a CoxHealth providers who meets his/her needs, centralized patient scheduling services, class and event registration, telemedicine operational services, providing general information or direction as it relates to CoxHealth, and other duties as assigned. The Contact Center Specialist is the first point of contact for many patients and serves a critical role in establishing a great first impression.Education: Required: High school diploma or Equivalent If you think you are the right match for the following opportunity, apply after reading the complete description. Experience: Required: 1 year customer service experience xevrcyc Preferred: 2+ year customer service experience or Call Center experience Skills: Outstanding written verbal communication skills Proficient in Microsoft Office Programs Ability to multi-task Licensure/Certification/Registration: N/A

:The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education: • Required: High school diploma or Equivalent Experience: • Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. • Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience Skills: • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion • Problem solving skills to analyze and respond to consumer inquires • Ability to work independently and as a member of a team • Possess excellent time management skills • Professional written and verbal communication skills xevrcyc • Proficient in Microsoft Office Programs as well as healthcare related programs • Ability to multi-task, manage call volume and prioritize patient needs • Ability to make timely decisions and provide best possible outcome • Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure/Certification/Registration: N/A

:The Patient Financial Navigator (PFN) Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate. The PFN Team Lead must be certified as a Certified Application Counselor (CAC) and obtain a Navigator license; and must maintain licensure. xevrcyc Education: Required: High school diploma or equivalent Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. Experience: Required: 1 year related Patient Access Experience Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership Skills: Excellent customer service and interpersonal skills Strong computer and relevant application use skills Ability to assist and teach others Detail-oriented with the ability to spot errors and trends Ability to multi-task in a fast paced environment Demonstrates initiative and self-motivation Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: Preferred: CHAA or CRCR Required: Must obtain Certified Application Counselor (CAC) and Navigator license through the Missouri Department of Commerce and Insurance within 90 days of hire and subsequently maintain licensure during the duration of employment at CoxHealth.

If your skills, experience, and qualifications match those in this job overview, do not delay your application. The Manager Pharmacy Services will manage the day-to-day activities within the department to include daily fulfillment operations, clinical operations, regulatory compliance, business literacy, and committee involvement. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. The Pharmacy Manager will manage pharmacy distributive services, facilitate drug utilization initiatives, integrate clinical pharmacy programs, oversee pharmacy information systems, advance medication safety, and assure regulatory compliance. The also directly manage the activities of pharmacists and technicians and are actively involved in their areas of oversight to assure pharmacy staff remain competent and engaged in customer service, standardized work, and lean processes. xevrcyc Functions as the Pharmacist In Charge per the state Board of Pharmacy regulations. Job Requirements: Education/Skills Bachelor's Degree required Experience 6 - 8 years of technical experience preferred 2 - 5 years of Leadership/ Management experience preferred Licenses, Registrations, or Certifications RPH License in state of employment required Work Schedule: TBD Work Type: Full Time

:The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.Education: Required: High school diploma or equivalent Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Experience: Required: 1 year Related Patient Access Experience Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership Skills: Excellent customer service and interpersonal skills Strong xevrcyc computer and relevant application use skills Ability to assist and teach others Ability to multi-task in a fast-paced environment Detail-oriented with the ability to spot errors and trends Demonstrates initiative and self-motivation Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: Preferred: CHAA or CRCR