Field Service Technician jobs at Centric Business Systems

We put the unity in "opportunity." Opportunity Snapshot: Compensation: $75.00/hour Assignment Duration: 12 months+ Work Schedule: 14/14 rotation (must be willing to work day and night shifts) Benefits: Comprehensive insurance with 401(k), PTO and holidays Multiple Openings Available Qualifications: Electrical HV Power Transmission and Distribution experience Electrical Dispatch Operations experience Ignition or other SCADA platform (Wonderware, GE HMI, etc.) knowledge/experience SeeQ Analytics Software functional knowledge Aspentech - Monarch and ABB Xenon SCADA software functional knowledge Instrumentation Controls & Electrical experience Understanding of equipment, systems, and processes relevant to the specific industry (O&G upstream/downstream remote operation) Proficiency in using control systems, monitoring tools, and computer software related to control room operations (SCADA, Call Systems, Seek, Citrix) Strong analytical and problem-solving skills, with the ability to make quick decisions in high-pressure situations Excellent computer skills (Excel, PowerBI, Zoom, RDC) Attention to detail and a strong sense of responsibility and accountability Ability to work in shifts and adapt to 24/7 on-call working days and nights rotation schedule High School diploma or GED required Responsibilities: Support field electrical maintenance work and electrical isolation (Lock out Tag out: Lock Out Tag Out (LOTO)) for lighting, air condition and motor maintenance. Typically reports to a supervisor or manager. TASKS AND RESPONSIBILITIES Provides guidance to lower level staff with complex problems. Assembles, tests, and modifies experimental and/or operational electrical machinery, electrical control equipment, electrical circuitry and components according to engineering specifications in industrial or commercial plants and laboratories. Diagnoses causes of malfunctions or failures and performs preventive/corrective maintenance. Records data and recommends modification or replacement of failed equipment. The Bergaila Way: The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice. Client Overview: Our Client is an American energy company operating principally in the U.S. and Canada, that specializes in the drilling and production of unconventional oil and natural gas assets. Our client has a reputation for efficient resource development, environmental stewardship and community involvement, with a drive to meet the growing challenges of the domestic natural gas industry.

We put the unity in "opportunity." Opportunity Snapshot: Compensation: $75.00/hour Assignment Duration: 12 months+ Work Schedule: 14/14 rotation (must be willing to work day and night shifts) Benefits: Comprehensive insurance with 401(k), PTO and holidays Multiple Openings Available Qualifications: Electrical HV Power Transmission and Distribution experience Electrical Dispatch Operations experience Ignition or other SCADA platform (Wonderware, GE HMI, etc.) knowledge/experience SeeQ Analytics Software functional knowledge Aspentech - Monarch and ABB Xenon SCADA software functional knowledge Instrumentation Controls & Electrical experience Understanding of equipment, systems, and processes relevant to the specific industry (O&G upstream/downstream remote operation) Proficiency in using control systems, monitoring tools, and computer software related to control room operations (SCADA, Call Systems, Seek, Citrix) Strong analytical and problem-solving skills, with the ability to make quick decisions in high-pressure situations Excellent computer skills (Excel, PowerBI, Zoom, RDC) Attention to detail and a strong sense of responsibility and accountability Ability to work in shifts and adapt to 24/7 on-call working days and nights rotation schedule High School diploma or GED required Responsibilities: Support field electrical maintenance work and electrical isolation (Lock out Tag out: Lock Out Tag Out (LOTO)) for lighting, air condition and motor maintenance. Typically reports to a supervisor or manager. TASKS AND RESPONSIBILITIES Provides guidance to lower level staff with complex problems. Assembles, tests, and modifies experimental and/or operational electrical machinery, electrical control equipment, electrical circuitry and components according to engineering specifications in industrial or commercial plants and laboratories. Diagnoses causes of malfunctions or failures and performs preventive/corrective maintenance. Records data and recommends modification or replacement of failed equipment. The Bergaila Way: The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice. Client Overview: Our Client is an American energy company operating principally in the U.S. and Canada, that specializes in the drilling and production of unconventional oil and natural gas assets. Our client has a reputation for efficient resource development, environmental stewardship and community involvement, with a drive to meet the growing challenges of the domestic natural gas industry.

We put the unity in "opportunity." Opportunity Snapshot: Compensation: $75.00/hour Assignment Duration: 12 months+ Work Schedule: 14/14 rotation (must be willing to work day and night shifts) Benefits: Comprehensive insurance with 401(k), PTO and holidays Multiple Openings Available Qualifications: Electrical HV Power Transmission and Distribution experience Electrical Dispatch Operations experience Ignition or other SCADA platform (Wonderware, GE HMI, etc.) knowledge/experience SeeQ Analytics Software functional knowledge Aspentech - Monarch and ABB Xenon SCADA software functional knowledge Instrumentation Controls & Electrical experience Understanding of equipment, systems, and processes relevant to the specific industry (O&G upstream/downstream remote operation) Proficiency in using control systems, monitoring tools, and computer software related to control room operations (SCADA, Call Systems, Seek, Citrix) Strong analytical and problem-solving skills, with the ability to make quick decisions in high-pressure situations Excellent computer skills (Excel, PowerBI, Zoom, RDC) Attention to detail and a strong sense of responsibility and accountability Ability to work in shifts and adapt to 24/7 on-call working days and nights rotation schedule High School diploma or GED required Responsibilities: Support field electrical maintenance work and electrical isolation (Lock out Tag out: Lock Out Tag Out (LOTO)) for lighting, air condition and motor maintenance. Typically reports to a supervisor or manager. TASKS AND RESPONSIBILITIES Provides guidance to lower level staff with complex problems. Assembles, tests, and modifies experimental and/or operational electrical machinery, electrical control equipment, electrical circuitry and components according to engineering specifications in industrial or commercial plants and laboratories. Diagnoses causes of malfunctions or failures and performs preventive/corrective maintenance. Records data and recommends modification or replacement of failed equipment. The Bergaila Way: The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice. Client Overview: Our Client is an American energy company operating principally in the U.S. and Canada, that specializes in the drilling and production of unconventional oil and natural gas assets. Our client has a reputation for efficient resource development, environmental stewardship and community involvement, with a drive to meet the growing challenges of the domestic natural gas industry.

We put the unity in "opportunity." Opportunity Snapshot: Compensation: $75.00/hour Assignment Duration: 12 months+ Work Schedule: 14/14 rotation (must be willing to work day and night shifts) Benefits: Comprehensive insurance with 401(k), PTO and holidays Multiple Openings Available Qualifications: Electrical HV Power Transmission and Distribution experience Electrical Dispatch Operations experience Ignition or other SCADA platform (Wonderware, GE HMI, etc.) knowledge/experience SeeQ Analytics Software functional knowledge Aspentech - Monarch and ABB Xenon SCADA software functional knowledge Instrumentation Controls & Electrical experience Understanding of equipment, systems, and processes relevant to the specific industry (O&G upstream/downstream remote operation) Proficiency in using control systems, monitoring tools, and computer software related to control room operations (SCADA, Call Systems, Seek, Citrix) Strong analytical and problem-solving skills, with the ability to make quick decisions in high-pressure situations Excellent computer skills (Excel, PowerBI, Zoom, RDC) Attention to detail and a strong sense of responsibility and accountability Ability to work in shifts and adapt to 24/7 on-call working days and nights rotation schedule High School diploma or GED required Responsibilities: Support field electrical maintenance work and electrical isolation (Lock out Tag out: Lock Out Tag Out (LOTO)) for lighting, air condition and motor maintenance. Typically reports to a supervisor or manager. TASKS AND RESPONSIBILITIES Provides guidance to lower level staff with complex problems. Assembles, tests, and modifies experimental and/or operational electrical machinery, electrical control equipment, electrical circuitry and components according to engineering specifications in industrial or commercial plants and laboratories. Diagnoses causes of malfunctions or failures and performs preventive/corrective maintenance. Records data and recommends modification or replacement of failed equipment. The Bergaila Way: The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice. Client Overview: Our Client is an American energy company operating principally in the U.S. and Canada, that specializes in the drilling and production of unconventional oil and natural gas assets. Our client has a reputation for efficient resource development, environmental stewardship and community involvement, with a drive to meet the growing challenges of the domestic natural gas industry.

We put the unity in "opportunity." Opportunity Snapshot: Compensation: $75.00/hour Assignment Duration: 12 months+ Work Schedule: 14/14 rotation (must be willing to work day and night shifts) Benefits: Comprehensive insurance with 401(k), PTO and holidays Multiple Openings Available Qualifications: Electrical HV Power Transmission and Distribution experience Electrical Dispatch Operations experience Ignition or other SCADA platform (Wonderware, GE HMI, etc.) knowledge/experience SeeQ Analytics Software functional knowledge Aspentech - Monarch and ABB Xenon SCADA software functional knowledge Instrumentation Controls & Electrical experience Understanding of equipment, systems, and processes relevant to the specific industry (O&G upstream/downstream remote operation) Proficiency in using control systems, monitoring tools, and computer software related to control room operations (SCADA, Call Systems, Seek, Citrix) Strong analytical and problem-solving skills, with the ability to make quick decisions in high-pressure situations Excellent computer skills (Excel, PowerBI, Zoom, RDC) Attention to detail and a strong sense of responsibility and accountability Ability to work in shifts and adapt to 24/7 on-call working days and nights rotation schedule High School diploma or GED required Responsibilities: Support field electrical maintenance work and electrical isolation (Lock out Tag out: Lock Out Tag Out (LOTO)) for lighting, air condition and motor maintenance. Typically reports to a supervisor or manager. TASKS AND RESPONSIBILITIES Provides guidance to lower level staff with complex problems. Assembles, tests, and modifies experimental and/or operational electrical machinery, electrical control equipment, electrical circuitry and components according to engineering specifications in industrial or commercial plants and laboratories. Diagnoses causes of malfunctions or failures and performs preventive/corrective maintenance. Records data and recommends modification or replacement of failed equipment. The Bergaila Way: The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice. Client Overview: Our Client is an American energy company operating principally in the U.S. and Canada, that specializes in the drilling and production of unconventional oil and natural gas assets. Our client has a reputation for efficient resource development, environmental stewardship and community involvement, with a drive to meet the growing challenges of the domestic natural gas industry.

We put the unity in "opportunity." Opportunity Snapshot: Compensation: $75.00/hour Assignment Duration: 12 months+ Work Schedule: 14/14 rotation (must be willing to work day and night shifts) Benefits: Comprehensive insurance with 401(k), PTO and holidays Multiple Openings Available Qualifications: Electrical HV Power Transmission and Distribution experience Electrical Dispatch Operations experience Ignition or other SCADA platform (Wonderware, GE HMI, etc.) knowledge/experience SeeQ Analytics Software functional knowledge Aspentech - Monarch and ABB Xenon SCADA software functional knowledge Instrumentation Controls & Electrical experience Understanding of equipment, systems, and processes relevant to the specific industry (O&G upstream/downstream remote operation) Proficiency in using control systems, monitoring tools, and computer software related to control room operations (SCADA, Call Systems, Seek, Citrix) Strong analytical and problem-solving skills, with the ability to make quick decisions in high-pressure situations Excellent computer skills (Excel, PowerBI, Zoom, RDC) Attention to detail and a strong sense of responsibility and accountability Ability to work in shifts and adapt to 24/7 on-call working days and nights rotation schedule High School diploma or GED required Responsibilities: Support field electrical maintenance work and electrical isolation (Lock out Tag out: Lock Out Tag Out (LOTO)) for lighting, air condition and motor maintenance. Typically reports to a supervisor or manager. TASKS AND RESPONSIBILITIES Provides guidance to lower level staff with complex problems. Assembles, tests, and modifies experimental and/or operational electrical machinery, electrical control equipment, electrical circuitry and components according to engineering specifications in industrial or commercial plants and laboratories. Diagnoses causes of malfunctions or failures and performs preventive/corrective maintenance. Records data and recommends modification or replacement of failed equipment. The Bergaila Way: The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice. Client Overview: Our Client is an American energy company operating principally in the U.S. and Canada, that specializes in the drilling and production of unconventional oil and natural gas assets. Our client has a reputation for efficient resource development, environmental stewardship and community involvement, with a drive to meet the growing challenges of the domestic natural gas industry.

We put the unity in "opportunity." Opportunity Snapshot: Compensation: $75.00/hour Assignment Duration: 12 months+ Work Schedule: 14/14 rotation (must be willing to work day and night shifts) Benefits: Comprehensive insurance with 401(k), PTO and holidays Multiple Openings Available Qualifications: Electrical HV Power Transmission and Distribution experience Electrical Dispatch Operations experience Ignition or other SCADA platform (Wonderware, GE HMI, etc.) knowledge/experience SeeQ Analytics Software functional knowledge Aspentech - Monarch and ABB Xenon SCADA software functional knowledge Instrumentation Controls & Electrical experience Understanding of equipment, systems, and processes relevant to the specific industry (O&G upstream/downstream remote operation) Proficiency in using control systems, monitoring tools, and computer software related to control room operations (SCADA, Call Systems, Seek, Citrix) Strong analytical and problem-solving skills, with the ability to make quick decisions in high-pressure situations Excellent computer skills (Excel, PowerBI, Zoom, RDC) Attention to detail and a strong sense of responsibility and accountability Ability to work in shifts and adapt to 24/7 on-call working days and nights rotation schedule High School diploma or GED required Responsibilities: Support field electrical maintenance work and electrical isolation (Lock out Tag out: Lock Out Tag Out (LOTO)) for lighting, air condition and motor maintenance. Typically reports to a supervisor or manager. TASKS AND RESPONSIBILITIES Provides guidance to lower level staff with complex problems. Assembles, tests, and modifies experimental and/or operational electrical machinery, electrical control equipment, electrical circuitry and components according to engineering specifications in industrial or commercial plants and laboratories. Diagnoses causes of malfunctions or failures and performs preventive/corrective maintenance. Records data and recommends modification or replacement of failed equipment. The Bergaila Way: The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice. Client Overview: Our Client is an American energy company operating principally in the U.S. and Canada, that specializes in the drilling and production of unconventional oil and natural gas assets. Our client has a reputation for efficient resource development, environmental stewardship and community involvement, with a drive to meet the growing challenges of the domestic natural gas industry.

Data Center Technician Plain City, OH (Onsite) Contract to Hire We are seeking a skilled Data Center Technician to join our Client's rapidly expanding data center operations team. This role provides hands-on technical support to end users, troubleshooting hardware, software, and networking issues in a high-paced environment. Candidates must follow standard operating procedures (SOPs), prioritize tasks efficiently, and be proactive in keeping busy while resolving tickets. Requirements: Provide technical support via phone, email, and in-person Troubleshoot and resolve hardware, software, and network issues Document, track, and monitor issues to ensure timely resolution Follow SOPs and escalate as needed Maintain strong focus on priorities and workload balance Quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. Must possess technical aptitude and the ability to communicate advanced technical information with a variety of individuals of varying technical knowledge Capability to contribute to strong inter and intra-team development Strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. Ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. Day to Day: Hardware, network, and server deployment, diagnostics, troubleshooting, repair, decommissioning, and project documentation. Install, configure, and maintain data center hardware and software Perform network installation, including Ethernet and VoIP systems Conduct equipment repair and troubleshoot issues as they arise Utilize hand tools for maintenance tasks Provide field service support for data center operations Adhere to codes and standards for data center safety Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Our Client is seeking a Technical Support Tech I professionals to support its data center operations team. This role provides hands-on technical support to end users, troubleshooting hardware, software, and networking issues in a high-paced environment. Candidates must follow standard operating procedures (SOPs), prioritize tasks efficiently, and be proactive in keeping busy while resolving tickets. Key Responsibilities: Troubleshoot and resolve hardware, software, and network issues Document, track, and monitor issues to ensure timely resolution Follow SOPs and escalate as needed Maintain strong focus on priorities and workload balance Qualifications: Experience: 0-3 years in IT support or related field Education: Associate's degree in a relevant field preferred Required Skills: Deep hardware troubleshooting experience Basic Linux and networking knowledge Ability to follow SOPs and work independently Preferred Experience: Data center support Geek Squad (Best Buy) or similar tech retail support experience

Location: Remote, Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. (Approx) February 2026 - September 2026 Hourly Rate: $82 - $85 hourly, dependent on experience This position is temporary to cover for a staff member on leave. The desired start date for this position is early February 2026 and the tentative end date would be mid-September 2026. The duration of this role may be extended. This role will be fully remote, however, only employees residing in: Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. Position summary: The Technical Lead will work collaboratively with clients in the food, land and agriculture (FLAG) sector to identify decarbonization opportunities, ensure adherence to GHG calculation methodologies and relevant standards, and provide technical advisory to clients on a broad range of GHG mitigation and agricultural topics. The individual in this role will closely track the status and direction of key standards like the GHG Protocol and SBTi Corporate Net Zero Standard to support Winrock's engagement with these standards and to advise clients. You will work with some of the most influential private sector, philanthropic and governmental actors in the world. Past and current Winrock clients include Nestle, McCormick, and the Kinetic Coalition. Specifically, Winrock is seeking a detail-oriented, inquisitive, dynamic, technical expert with deep knowledge of climate mitigation strategies in the agricultural sector. This expert must also have deep technical knowledge of climate standards such as the GHG Protocol Corporate Suite of Standards and SBTi. Knowledge of commodity-specific guidance and best practice guidance in agricultural value chains, such as those authored by the Value Change Initiative, is a plus. Demonstrated experience in client relations is important. The ability to communicate the intricacies of climate mitigation and steps to alignment with sustainability standards related to agriculture to clients and other audiences who are not experts is important for this position. In some instances, the Technical Lead may manage two or more junior staff on projects, so demonstrated people management experience will be weighted as moderately important. Position role: The Technical Lead supports the Director, Sustainability Services to help clients within the FLAG sector achieve their climate mitigation strategies with a focus on decarbonization of a companies' value chain emissions (Scopes 1, 2, and 3). Potential responsibilities are likely to include: Leading or supporting interactions with clients, primarily in presenting updates or deliverables and conducting research to confidently answer client questions. Tracking and managing a pipeline of technical advisory requests from clients on carbon accounting, decarbonization strategies, and how to comply with climate standards. Preparing client-facing PowerPoint presentations, reports, memoranda, and other communication materials. Completing tasks in fast-paced and self-motivated environment in a timely and efficient manner. Conducting desk research on corporate climate mitigation leadership standards Supporting new business outreach efforts, including leading and/or supporting proposal development and workplans. Performing basic to intermediate calculations using greenhouse gas and economic activity data. Working with small teams to prepare high-quality products, pitching in wherever necessary, and providing guidance and leadership. POSITION QUALIFICATIONS Education: Bachelor's degree required, Masters in relevant field preferred Experience: Minimum of 6 years of relevant experience Experience managing technical aspects of greenhouse gas accounting in the agriculture field Field or research experience with soil organic carbon (SOC) and land use change models, greenhouse gas profiles, and mitigation strategies of agricultural commodities Fast learning, curious, and passionate for uncovering and creating solutions to climate and sustainability problems. Industry/sector understanding of the GHG profiles and potential mitigation strategies for several of the following FLAG commodities (listed in order of Winrock's need for expertise for this position): Cereals & Grains; Cocoa; Coffee; Vegetable Fats & Oils; Beef; Poultry and Eggs; Animal By-Products; Soybeans; Pulp and Paper; Vegetables; Spices; Coconut; Hazelnuts. Strong customer/client service orientation Strong written and verbal communication skills are required, including effective public speaking and the ability to communicate complex issues both verbally and in written form Team player capable of adapting to ambiguous environments with cross-group collaboration and problem-solving abilities. Working understanding or experience with preparing submissions or reporting against key climate corporate leadership standards (e.g. GHG Protocol Corporate Standard and/or Project Standard, Science-Based Targets Initiative's standards, the AIM Platform, and the Value Change Initiative, Taskforce for Corporate Action Transparency (TCAT) guidance documents). Experience with developing or evaluating Life-cycle assessments (LCA) and Environmental Product Declarations (EPD) Understanding of corporate supply chain management or procurement Experience using data analysis software, Excel (basic to intermediate skill in storing, presenting, processing, and analyzing data) Language: Fluent in English, fluency in another language is a plus as we engage clients globally. Travel: Ability to travel internationally and domestically required Physical Demands: Typical office environment with continual sitting or standing required. Must be authorized to work within the United States. Winrock is an equal opportunity employer committed to providing equal employment opportunity for all people. All qualified applicants receive consideration for employment regardless of race, color, religion, sex, gender, national origin, age, disability or any other basis protected by law. At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation.

Job Description Location: Remote, Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. (Approx) February 2026 - September 2026 Hourly Rate: $82 - $85 hourly, dependent on experience This position is temporary to cover for a staff member on leave. The desired start date for this position is early February 2026 and the tentative end date would be mid-September 2026. The duration of this role may be extended. This role will be fully remote, however, only employees residing in: Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. Position summary: The Technical Lead will work collaboratively with clients in the food, land and agriculture (FLAG) sector to identify decarbonization opportunities, ensure adherence to GHG calculation methodologies and relevant standards, and provide technical advisory to clients on a broad range of GHG mitigation and agricultural topics. The individual in this role will closely track the status and direction of key standards like the GHG Protocol and SBTi Corporate Net Zero Standard to support Winrock's engagement with these standards and to advise clients. You will work with some of the most influential private sector, philanthropic and governmental actors in the world. Past and current Winrock clients include Nestle, McCormick, and the Kinetic Coalition. Specifically, Winrock is seeking a detail-oriented, inquisitive, dynamic, technical expert with deep knowledge of climate mitigation strategies in the agricultural sector. This expert must also have deep technical knowledge of climate standards such as the GHG Protocol Corporate Suite of Standards and SBTi. Knowledge of commodity-specific guidance and best practice guidance in agricultural value chains, such as those authored by the Value Change Initiative, is a plus. Demonstrated experience in client relations is important. The ability to communicate the intricacies of climate mitigation and steps to alignment with sustainability standards related to agriculture to clients and other audiences who are not experts is important for this position. In some instances, the Technical Lead may manage two or more junior staff on projects, so demonstrated people management experience will be weighted as moderately important. Position role: The Technical Lead supports the Director, Sustainability Services to help clients within the FLAG sector achieve their climate mitigation strategies with a focus on decarbonization of a companies' value chain emissions (Scopes 1, 2, and 3). Potential responsibilities are likely to include: Leading or supporting interactions with clients, primarily in presenting updates or deliverables and conducting research to confidently answer client questions. Tracking and managing a pipeline of technical advisory requests from clients on carbon accounting, decarbonization strategies, and how to comply with climate standards. Preparing client-facing PowerPoint presentations, reports, memoranda, and other communication materials. Completing tasks in fast-paced and self-motivated environment in a timely and efficient manner. Conducting desk research on corporate climate mitigation leadership standards Supporting new business outreach efforts, including leading and/or supporting proposal development and workplans. Performing basic to intermediate calculations using greenhouse gas and economic activity data. Working with small teams to prepare high-quality products, pitching in wherever necessary, and providing guidance and leadership. POSITION QUALIFICATIONS Education: Bachelor's degree required, Masters in relevant field preferred Experience: Minimum of 6 years of relevant experience Experience managing technical aspects of greenhouse gas accounting in the agriculture field Field or research experience with soil organic carbon (SOC) and land use change models, greenhouse gas profiles, and mitigation strategies of agricultural commodities Fast learning, curious, and passionate for uncovering and creating solutions to climate and sustainability problems. Industry/sector understanding of the GHG profiles and potential mitigation strategies for several of the following FLAG commodities (listed in order of Winrock's need for expertise for this position): Cereals & Grains; Cocoa; Coffee; Vegetable Fats & Oils; Beef; Poultry and Eggs; Animal By-Products; Soybeans; Pulp and Paper; Vegetables; Spices; Coconut; Hazelnuts. Strong customer/client service orientation Strong written and verbal communication skills are required, including effective public speaking and the ability to communicate complex issues both verbally and in written form Team player capable of adapting to ambiguous environments with cross-group collaboration and problem-solving abilities. Working understanding or experience with preparing submissions or reporting against key climate corporate leadership standards (e.g. GHG Protocol Corporate Standard and/or Project Standard, Science-Based Targets Initiative's standards, the AIM Platform, and the Value Change Initiative, Taskforce for Corporate Action Transparency (TCAT) guidance documents). Experience with developing or evaluating Life-cycle assessments (LCA) and Environmental Product Declarations (EPD) Understanding of corporate supply chain management or procurement Experience using data analysis software, Excel (basic to intermediate skill in storing, presenting, processing, and analyzing data) Language: Fluent in English, fluency in another language is a plus as we engage clients globally. Travel: Ability to travel internationally and domestically required Physical Demands: Typical office environment with continual sitting or standing required. Must be authorized to work within the United States. Winrock is an equal opportunity employer committed to providing equal employment opportunity for all people. All qualified applicants receive consideration for employment regardless of race, color, religion, sex, gender, national origin, age, disability or any other basis protected by law. At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation.

Location: Remote, (Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST) Winrock International is recruiting a Technical Lead in the Sustainability Services Unit with deep expertise in engaging the private sector in greenhouse gas (GHG) emissions reduction within food and agriculture. This position works with private sector clients to assess critical investments that finance emission reduction and removals within food and forest systems. The Technical Lead will be responsible for developing carbon inset guidance and leading evaluations of peatland restoration projects to mitigate corporate Scope 3 GHG emissions within palm supply chains. Position Overview: The Technical lead interacts with clients, conducts qualitative technical analyses, and collects and analyzes quantitative data for the greenhouse gas measurement and analysis of peatland restoration projects around the world. This position may be based remotely within the United States but is expected to work East Coast hours (EST). This role will be fully remote, however, only employees residing in: Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST. POSITION RESPONSIBILITIES Major Responsibilities Lead project review and communications with clients to scope the quality of peatland restoration projects and address relevant technical aspects and their methodologies. Manage the analysis of climate projects at the intersection of agriculture, forestry, and greenhouse gas emissions, at the farm and corporate level, ensuring timely production of high-quality deliverables. Provide effective supervision including setting performance expectations, conducting regular performance evaluations, and providing ongoing feedback and coaching. Perform calculations using greenhouse gas and activity data. Support critical thinking and innovative approaches, new analyses, and new analytical methods. Lead the development of guidance on carbon inset approaches to peatland restoration projects within palm supply chains and contribute to critical thinking on the analyses and analytical methods related to food systems and regenerative agriculture. Prepare technical analysis reports, presentations, and other communication materials related to carbon accounting and project risk analysis, translating technical topics into terms that are meaningful to more diverse audiences. Maintain day-to-day client communications. Provide accurate, consistent, and coherent technical guidance and explanations to clients and donors. Provide training to counterparts/stakeholders in the use of methods and internationally accepted best practices. Create decision-support tools for the measurement and monitoring of GHG emissions and ecosystem services in the land use and forestry sectors. Develop and implement statistically sound approaches to project design and data analysis for carbon projects, including use of field data, new statistical tools, and models. Recommend and implement new approaches that strengthen Winrock International's reputation for sound science and expand the visibility of Winrock International as a leading developer of measurement and monitoring methods. Develop project work plans, budgets and reports, including tracking and monitoring programs as assigned to ensure they are fulfilling deliverable and performance requirements at a high quality, on time, and on budget. POSITION QUALIFICATIONS Education: Bachelor's degree in agriculture or environment-related field required. Master's degree in climate change, food and environment, or a related discipline is preferred. Experience: Minimum 7 years of relevant experience in food systems and GHG accounting for land use required. Additional years of experience are strongly preferred. Experience developing, mentoring, and managing teams of technical staff. Experience managing technical aspects of GHG accounting in the agriculture field. Field or research experience with forest carbon or palm production GHG accounting, land use change models, and GHG profiles of agricultural commodities from Southeast Asia preferred. Knowledge of monitoring, reporting, and verification (MRV) approaches within palm supply chains to ensure GHG reduction measurements are repeatable, scalable, and GHG protocol compliant. Knowledge of one or more of the additional soft commodities is a plus: vegetable fats & oils; spices; cereals & grains; cocoa; coconut; soybeans; and coffee. Working understanding or experience with preparing submissions or reporting against key climate corporate leadership standards (e.g., Verra, GHG Protocol, Science-Based Targets Initiative's standards). Understanding of corporate supply chain management or procurement. Demonstrated experience in research and public communication on technical issues. Computer Skills: Proficiency in using Microsoft Office software, including Word, Outlook, and PowerPoint. Advanced proficiency in Excel is preferred. Communication Skills: Strong written and verbal communication skills are required, including effective public speaking and the ability to communicate complex issues both verbally and in written form. Language: Fluency in English required. Position-Specific Skills: Strong analytical capability and problem-solving abilities required. Ability to contribute to project operations and workflow effectively, to track and meet deadlines for multiple tasks, and work effectively under pressure. Understanding of carbon quantification methodologies (e.g., for carbon credits/offset credits), carbon credit or other sustainability product certification standards, carbon credit project development, monitoring reporting and verification of GHG emissions impact. Ability to foster and maintain good working relationships with clients and partners, including non-profit organizations, the private sector, foundations, and multilateral organizations. Experience developing proposals for a variety of funders is desired. Experience leading complex technical projects with a diverse team of staff and consultants. Knowledge of geospatial technologies, tools and methodologies is a plus. Physical Demands: Capability to sit and operate a computer for long periods of time. Must be authorized to work in the United States. This position is based on-going donor funding. The pay range for this role is between $115,000 and $120,000 per year depending on level of experience, specialized knowledge in the role and function and business needs. Winrock offers an excellent benefits package. Winrock is an equal opportunity employer committed to providing equal employment opportunity for all people. All qualified applicants receive consideration for employment regardless of race, color, religion, sex, gender, national origin, age, disability or any other basis protected by law. At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation.

Location: Remote, (Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST) Winrock International is recruiting a Technical Lead in the Sustainability Services Unit with deep expertise in engaging the private sector in greenhouse gas (GHG) emissions reduction within food and agriculture. This position works with private sector clients to assess critical investments that finance emission reduction and removals within food and forest systems. The Technical Lead will be responsible for developing carbon inset guidance and leading evaluations of peatland restoration projects to mitigate corporate Scope 3 GHG emissions within palm supply chains. Position Overview: The Technical lead interacts with clients, conducts qualitative technical analyses, and collects and analyzes quantitative data for the greenhouse gas measurement and analysis of peatland restoration projects around the world. This position may be based remotely within the United States but is expected to work East Coast hours (EST). This role will be fully remote, however, only employees residing in: Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST. POSITION RESPONSIBILITIES Major Responsibilities Lead project review and communications with clients to scope the quality of peatland restoration projects and address relevant technical aspects and their methodologies. Manage the analysis of climate projects at the intersection of agriculture, forestry, and greenhouse gas emissions, at the farm and corporate level, ensuring timely production of high-quality deliverables. Provide effective supervision including setting performance expectations, conducting regular performance evaluations, and providing ongoing feedback and coaching. Perform calculations using greenhouse gas and activity data. Support critical thinking and innovative approaches, new analyses, and new analytical methods. Lead the development of guidance on carbon inset approaches to peatland restoration projects within palm supply chains and contribute to critical thinking on the analyses and analytical methods related to food systems and regenerative agriculture. Prepare technical analysis reports, presentations, and other communication materials related to carbon accounting and project risk analysis, translating technical topics into terms that are meaningful to more diverse audiences. Maintain day-to-day client communications. Provide accurate, consistent, and coherent technical guidance and explanations to clients and donors. Provide training to counterparts/stakeholders in the use of methods and internationally accepted best practices. Create decision-support tools for the measurement and monitoring of GHG emissions and ecosystem services in the land use and forestry sectors. Develop and implement statistically sound approaches to project design and data analysis for carbon projects, including use of field data, new statistical tools, and models. Recommend and implement new approaches that strengthen Winrock International's reputation for sound science and expand the visibility of Winrock International as a leading developer of measurement and monitoring methods. Develop project work plans, budgets and reports, including tracking and monitoring programs as assigned to ensure they are fulfilling deliverable and performance requirements at a high quality, on time, and on budget. POSITION QUALIFICATIONS Education: Bachelor's degree in agriculture or environment-related field required. Master's degree in climate change, food and environment, or a related discipline is preferred. Experience: Minimum 7 years of relevant experience in food systems and GHG accounting for land use required. Additional years of experience are strongly preferred. Experience developing, mentoring, and managing teams of technical staff. Experience managing technical aspects of GHG accounting in the agriculture field. Field or research experience with forest carbon or palm production GHG accounting, land use change models, and GHG profiles of agricultural commodities from Southeast Asia preferred. Knowledge of monitoring, reporting, and verification (MRV) approaches within palm supply chains to ensure GHG reduction measurements are repeatable, scalable, and GHG protocol compliant. Knowledge of one or more of the additional soft commodities is a plus: vegetable fats & oils; spices; cereals & grains; cocoa; coconut; soybeans; and coffee. Working understanding or experience with preparing submissions or reporting against key climate corporate leadership standards (e.g., Verra, GHG Protocol, Science-Based Targets Initiative's standards). Understanding of corporate supply chain management or procurement. Demonstrated experience in research and public communication on technical issues. Computer Skills: Proficiency in using Microsoft Office software, including Word, Outlook, and PowerPoint. Advanced proficiency in Excel is preferred. Communication Skills: Strong written and verbal communication skills are required, including effective public speaking and the ability to communicate complex issues both verbally and in written form. Language: Fluency in English required. Position-Specific Skills: Strong analytical capability and problem-solving abilities required. Ability to contribute to project operations and workflow effectively, to track and meet deadlines for multiple tasks, and work effectively under pressure. Understanding of carbon quantification methodologies (e.g., for carbon credits/offset credits), carbon credit or other sustainability product certification standards, carbon credit project development, monitoring reporting and verification of GHG emissions impact. Ability to foster and maintain good working relationships with clients and partners, including non-profit organizations, the private sector, foundations, and multilateral organizations. Experience developing proposals for a variety of funders is desired. Experience leading complex technical projects with a diverse team of staff and consultants. Knowledge of geospatial technologies, tools and methodologies is a plus. Physical Demands: Capability to sit and operate a computer for long periods of time. Must be authorized to work in the United States. This position is based on-going donor funding. The pay range for this role is between $115,000 and $120,000 per year depending on level of experience, specialized knowledge in the role and function and business needs. Winrock offers an excellent benefits package. Winrock is an equal opportunity employer committed to providing equal employment opportunity for all people. All qualified applicants receive consideration for employment regardless of race, color, religion, sex, gender, national origin, age, disability or any other basis protected by law. At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation.

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Manages and contributes to development of the platform migration and global roll out strategy and execution + Interacts with client stakeholders for business justification, funding, scope and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects + Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: + Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax + Service Delivery enablement (field worker, 3rd party management) + Distributed Service support networks + AI powered service operations Bonus points: + Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) + Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. + Experience with Service channel experience design, implementation and execution + Experience with defining, designing and implementing a development architecture leveraging CI/CD principles + Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in the CMT (Communications, Media, Technology) space + Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company's vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Manages and contributes to development of the platform migration and global roll out strategy and execution + Works with software and technology partners to design & deliver Service-focused solutions + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Interacts with client stakeholders for business justification, funding, scope, and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + 8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. + 7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change. + 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management + 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc. + 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. Good to have (preferred skills): + Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. + 5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio + Experience in algorithmic decisioning or interactive management + Strong understanding of PCI/PII security and data privacy requirements + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED - State/Local/Education, Public Sector, Retail Services etc. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Manages and contributes to development of the platform migration and global roll out strategy and execution + Interacts with client stakeholders for business justification, funding, scope and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects + Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: + Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax + Service Delivery enablement (field worker, 3rd party management) + Distributed Service support networks + AI powered service operations Bonus points: + Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) + Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. + Experience with Service channel experience design, implementation and execution + Experience with defining, designing and implementing a development architecture leveraging CI/CD principles + Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in the CMT (Communications, Media, Technology) space + Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Manages and contributes to development of the platform migration and global roll out strategy and execution + Interacts with client stakeholders for business justification, funding, scope and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects + Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: + Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax + Service Delivery enablement (field worker, 3rd party management) + Distributed Service support networks + AI powered service operations Bonus points: + Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) + Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. + Experience with Service channel experience design, implementation and execution + Experience with defining, designing and implementing a development architecture leveraging CI/CD principles + Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in the CMT (Communications, Media, Technology) space + Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company's vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Manages and contributes to development of the platform migration and global roll out strategy and execution + Works with software and technology partners to design & deliver Service-focused solutions + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Interacts with client stakeholders for business justification, funding, scope, and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + 8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. + 7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change. + 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management + 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc. + 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. Good to have (preferred skills): + Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. + 5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio + Experience in algorithmic decisioning or interactive management + Strong understanding of PCI/PII security and data privacy requirements + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED - State/Local/Education, Public Sector, Retail Services etc. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company's vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Manages and contributes to development of the platform migration and global roll out strategy and execution + Works with software and technology partners to design & deliver Service-focused solutions + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Interacts with client stakeholders for business justification, funding, scope, and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + 8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. + 7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change. + 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management + 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc. + 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. Good to have (preferred skills): + Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. + 5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio + Experience in algorithmic decisioning or interactive management + Strong understanding of PCI/PII security and data privacy requirements + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED - State/Local/Education, Public Sector, Retail Services etc. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.