Patient Experience Representative II-ED/OR/Procedural
Children's Hospital Boston job in Needham, MA
Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.
Key Responsibilities:
* Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.
* Registration: Registers new patients, verifies insurance information, and collects co-payments.
* Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.
* Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.
* Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.
* Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.
* Process Improvement: Contributes to departmental projects aimed at improving processes and systems.
Minimum Qualifications
Education:
High School Diploma / GED
Experience:
Internal: Minimum 6 months as a PER;
External: Minimum of 6 months relevant healthcare experience
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
OR/SPD Liaison
Boston, MA job
**One Time Sign on Bonus of $7,500.00** Schedule: 6am-2:30pm The SPD/OR Liaison will be responsible for planning, organizing, and overseeing daily clinical and administrative operations for their designated specialty surgical service. They may assist in developing, recommending, and implementing internal standards, policies, and procedures to improve quality and cost-effectiveness of patient care and sterile processing. Liaisons will participate in hospital, departmental and multidisciplinary programs, committees, and special projects.
Key Responsibilities:
Supports Operating Room (OR) staff by verifying instrument kits are ready before surgery start times.
Attends daily meetings with OR Specialty Coordinators to forecast instrument needs up to five days in advance.
Monitors daily surgical case flow and communicates emergent or additional instrument needs to SPD, resolving issues as needed.
Conducts daily audits of Key Performance Indicators (KPIs), including case cart and kit audits, room visits, and post-case reviews.
Analyzes KPI data to identify trends and operational issues in the OR and Sterile Processing Department (SPD).
Coordinates communication and planning for priority instruments and turnaround times, informing the surgical team of any delays.
Responds promptly to surgical team calls regarding instrumentation problems or urgent needs.
Cleans and processes equipment per manufacturer's instructions and safety protocols.
Ensures instrumentation is processed and available for next-day, on-call, or weekend surgeries.
Assists with documentation, kit updates, pick-list revisions, and maintaining accurate instrument count sheets with coordinators and physicians.
Minimum Qualifications
Education:
High School Diploma/GED required
Associate's Degree Preferred
Required Area of Study in Sterile Processing
Preferred Area of Study in Sterile Processing and Surgical Technology
Experience:
3 years of SPD experience required
5 years of SPD experience preferred
Licensure/ Certifications:
SPD Tech certification through a nationally recognized accreditation association required.
SPD Leadership, Instrument Tech, and Endoscopy certification through a nationally recognized accreditation association preferred.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Pediatric Registered Dietitian II- Outpatient (Waltham/Boston)
Boston, MA job
Boston Children's Hospital offers a clinically dynamic environment with strong opportunities for professional growth. Salaries and benefits are competitive, with room for advancement through a 3-tiered professional ladder.
This Pediatric Registered Dietitian II position is based at our Waltham and Boston location(s) and involves providing comprehensive outpatient nutritional care. The role includes individualized nutrition assessment and education, collaboration with multidisciplinary teams, and development of care plans tailored to these complex patient populations. It also includes clinical nutrition support in assigned patient units and/or outpatient clinics.
$10,000 Sign-On Bonus Eligible!
Key Responsibilities:
Provide basic nutritional care to patients on assigned units and outpatient clinics.
Evaluate medical, biochemical, and nutritional information to assess patient needs.
Develop and implement appropriate nutrition care plans.
Assist in the supervision of the daily work of the dietetic technician.
Minimum Qualifications
Education:
Bachelor's degree in nutrition.
Experience:
Three (3) or more years of progressive experience in dietetics, including at least two (2) years in pediatric nutrition.
Licensure/Certifications:
Registered Dietitian, credentialed by the Commission on Dietetic Registration.
Licensed Dietitian by the Commonwealth of Massachusetts.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Sterile Processing Supervisor - Weekends
Boston, MA job
Sign on Bonus: $7,500.00 Schedule: 3pm-11:30pm Thursday and Friday, 7pm-7am Saturday and Sunday Under general supervision of the SPD Management, the Sterile Processing Supervisor is responsible for overseeing the team and daily workflow operations of the Sterile Processing Department. Administers the sterilization process and oversees the coordination, maintenance, and storage of medical instruments, supplies, and equipment to support adequate inventory levels.
Key Responsibilities:
Plans, organizes, and oversees daily operations for SPD and materials processing, managing workflow and prioritizing tasks to meet schedules and clinical needs.
Develops and updates policies and procedures for processing, storage, and handling of medical/surgical supplies; implements new decontamination and sterilization methods.
Selects, trains, supervises staff, conducts performance evaluations, provides feedback, and manages personnel actions; develops staff education programs.
Ensures compliance with hospital, departmental, and external regulations, including safety and infection control standards.
Maintains inventory of instruments, equipment, and materials in the assigned area.
Keeps current with industry trends and best practices through professional development and participation in committees and projects.
Minimum Qualifications
Education:
High School Diploma / GED required
Associate's degree preferred
Experience:
Minimum of five years' experience as a sterile processing technician required
Licensure/Certifications:
Certified Registered Central Service Technician (CRCST) OR Certified Sterile Processing and Distribution Technician (CSPDT) required
Certified Healthcare Leader (CHL) should be obtained within 1 year of hire OR SIPS Healthcare Foundational Leader (SIPS-HFL) should be obtained within 1 year of hire required
Current Sterile Processing certification and CPD Manager certification preferred
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Endoscopy Equipment Tech I - Evenings
Boston, MA job
***One Time $7,500.00 Sign on Bonus*** Schedule: 3:00PM-11:30PM Under minimal supervision and following established procedures and methods, maintains inventory of complex, delicate endoscopic equipment and related component parts. Monitors and/or performs specialized cleaning and decontamination and inspects, assembles and prepares equipment for surgical cases. Performs and/or arranges maintenance and repair services and serves as a resource on equipment use and operation. Tracks and maintains inventory, reordering supplies, monitoring purchase and repair costs and assisting in selection and introduction of new supplies and equipment.
Key Responsibilities:
Ensures availability of sterile endoscopic equipment for surgeries, including retrieval, assembly, and specialized sterilization to meet surgical schedules.
Acts as a resource for operating endoscopic and audiovisual equipment; performs inspections, routine maintenance, and troubleshooting.
Coordinates equipment readiness for procedures by providing substitutions and responding to technical assistance requests.
Manages ordering and restocking of endoscopic supplies based on par levels, including receiving, verifying, and distributing inventory.
Oversees proper storage and rotation of supplies, ensuring labeling and packaging meet standards.
Maintains detailed records of inventory, purchasing, equipment repairs, and expenses; reconciles budget variances and supports budget planning.
Processes billing invoices and payment requisitions while addressing related inquiries and vendor issues.
Contributes to evaluation and implementation of new equipment and supplies; serves on relevant committees or project teams.
Minimum Qualifications
Education:
High School/GED
Licensure/ Certifications:
Certified Registered Central Service Technician (CRCST) OR Certified Sterile Processing and Distribution Technician (CSPDT) required
Certified Endoscope Reprocessor (CER) required upon hire or within one year from the hire date.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Sterile Processing Tech III - Evenings
Boston, MA job
We are currently offering a $7,500 sign on bonus for full-time hires. Schedule: 3pm-11:30pm Is knowledgeable of the roles and job responsibilities of Sterile Processing Technicians Levels I & II and may perform any of these tasks as needed to assist with operations within the department. Sets the example in the department and is knowledgeable about all tasks associated with sterile processing.
Key Responsibilities:
Receives, sorts, cleans, and decontaminates reusable instruments and equipment according to manufacturer guidelines; logs received items manually.
Operates cleaning and decontamination machinery including washers, reprocessors, cart washers, and pasteurizers.
Inspects, assembles, and sterilizes surgical instruments and materials; prepares trays per standardized lists and operates sterilizers monitoring critical settings.
May lead department operations in the absence of the SPD Manager by organizing workflow, prioritizing tasks, and addressing customer needs.
Maintains up-to-date knowledge on medical instrument processing through education, professional organizations, and participates in hospital committees.
Assists with staff training, competency testing, and may serve as charge person to manage department workflow and safety.
Communicates and collaborates with department staff, OR personnel, and managers to ensure smooth operations and complete accurate documentation.
Troubleshoots daily operational problems and uses resources to support decision-making and problem resolution.
Minimum Qualifications
Education:
High School Diploma/GED required
Experience:
Minimum of three years of experience in Sterile Processing required
Licensure/ Certifications:
Certified Registered Central Service Technician (CRCST) or Certified Sterile Processing and Distribution Technician (CSPDT) required
Candidates are required to have the Certified Endoscopy Reprocessor (CER) certification at the time of hire, or they must obtain it within one year of being hired.
Certified Instrument Specialist (CIS) preferred
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
ECMO Specialist I ($20,000 Sign On Bonus)
Boston, MA job
The ECMO Specialist is enrolled and actively participating in the department's ECMO Training Program. This role is responsible for developing and maintaining the skills necessary to proficiently and safely establish, manage, and control extracorporeal membrane oxygenation (ECMO) technology and assist with associated procedures in acutely ill patients of all ages in critical care settings. The specialist will learn to troubleshoot devices and associated equipment under the supervision of experienced ECMO personnel, provide ongoing care through surveillance of clinical and physiologic parameters, adjust ECLS devices as needed, administer and document blood products and medications in accordance with hospital standards, provide airway and ventilator management, and perform the full scope of practice of a Respiratory Therapist II.
Schedule: 36 hours per week, rotating day/night shifts, every third weekend.
**This position is eligible for full time benefits $20,000 sign-on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years)
Key Responsibilities:
Assemble, prepare, and maintain extracorporeal circuits and associated equipment with assistance.
Assist in priming extracorporeal circuits and preparing systems for clinical application.
Assist with cannulation procedures.
Assist in establishing extracorporeal support; monitor patient response, provide routine assessments, circuit evaluations, patient monitoring, and anticoagulation management.
Assist with ECMO circuit interventions, weaning procedures, and transports.
Administer blood products per hospital standards.
Interact and communicate with caregivers, nursing, surgical and medical teams, patients, and family members.
Maintain relevant clinical documentation in the patient's electronic health record.
Participate in professional development, simulation, and continuing education.
Attend ECMO Team meetings and M&M conferences on a regular basis.
Minimum Qualifications
Education:
Required: Associate's Degree in Respiratory Therapy
Preferred: Bachelor's Degree
Experience:
Required: A minimum of one year of experience as a BCH Respiratory Therapist with eligibility for promotion to RT II,
or
one year of external ECMO experience
Preferred: None specified
Licensure / Certifications:
Required: Current Massachusetts license as a Respiratory Therapist
Required: Current credential by the National Board of Respiratory Care as a Registered Respiratory Therapist (RRT); Neonatal Pediatric Specialist (NPS) credential must be obtained within 6 months of entry into the role
Preferred: None specified
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Clinical Coordinator - Main Operating Room
Boston, MA job
We are seeking a Clinical Coordinator to join the team within our Main Operating Room in Boston. Key Responsibilities:
Leading, mentoring, and developing a high-performing team to ensure quality patient care and a positive work environment.
Providing coaching, feedback, and professional development opportunities to team members to enhance staff skills and career growth.
Creating an inclusive, collaborative, and supportive team culture that promotes engagement, accountability, and continuous learning.
Overseeing daily clinical and administrative operations, including staff scheduling, resource allocation, and facilitating coordination of care/service.
Developing, recommending, and implementing internal standards, policies, and procedures to improve quality and cost-effectiveness of patient care.
Selecting, supervising, and evaluating nursing and clinical support personnel to develop and provide staff education/development programs.
Leading and participating in hospital, departmental, and multidisciplinary programs, committees, and special projects.
Collaborating seamlessly across disciplines, working closely with each member of the team.
Minimum Qualifications
Education:
A Bachelor of Science in Nursing.
Master's Degree in Nursing preferred.
Experience:
A minimum of 4 years of Operating Room experience as an RN.
Pediatric Operating Room RN experience preferred.
Licensure/ Certifications:
Current Massachusetts license as a Registered Nurse RN
*$20,000 sign-on for RNs with over 2 years of OR experience who have not worked at BCH in 2+ years*
*This position is eligible for a $10,000 Employee Referral Bonus for internal employees*
*Additional $8/hour incentive for all hours worked after orientation is completed*
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Nuclear Med Technologist, Sign-On Bonus $15K
Boston, MA job
The Nuclear Medicine Technologist performs routine and complex nuclear imaging procedures, including preparation and administration of radiopharmaceuticals, while ensuring patient safety, quality control, and regulatory compliance. New hires may be eligible for a sign on bonus up to $15,000.00
Key Responsibilities:
Perform routine and complex nuclear medicine imaging procedures, including preparation and administration of radiopharmaceuticals.
Ensure patient safety and provide supportive care tailored to individual patient and family needs.
Conduct quality control on imaging equipment and comply with all regulatory and hospital safety standards.
Assist with maintaining daily operations of the nuclear medicine department and report equipment malfunctions.
Participate in interdisciplinary teamwork and pursue ongoing professional development aligned with hospital core values.
Minimum Qualifications:
Education
Bachelor's Degree; Allied Health
License/Certification:
Registered by the Certification Nuclear Medicine Technological (CNMT) and/or American Registry of Radiological Technologists (ARRT).
Must meet, successfully complete, and maintain the CNMT/CT and/or ARRT certification
BLS certification.
Advanced CT licensure is required within one year with a 6 month grace period from date of hire.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Senior Epic Analyst (Beacon)
Boston, MA job
The Senior Epic Analyst - Beacon is primarily responsible for protocol build and the configuration, implementation, and ongoing support of Epic Beacon (Oncology) workflows. This role collaborates closely with clinical teams, operational leaders, and IT colleagues to ensure Beacon functionality aligns with clinical protocols, medication management, and organizational objectives. The analyst serves as a key liaison between end users and technical teams to optimize workflows, troubleshooting issues, and support system enhancements.
Principal Duties and Responsibilities:
Lead protocol build in Epic Beacon, including treatment plans, orders, and clinical workflows. (Protocols experience required)
Partner with oncology clinical staff to understand protocol requirements and translate them into effective Epic workflows.
Configure, maintain, and support Epic Beacon workflows.
Participate in testing, validation, and optimization initiatives for new or updated Beacon functionality.
Troubleshoot and resolve issues related to Beacon workflows, escalating complex problems as needed.
Develop and maintain documentation, including workflow diagrams, build guides, and support materials.
Collaborate with IT, pharmacy, and clinical teams to ensure successful adoption of system changes.
Support ongoing training and education for clinical staff related to Beacon functionality.
Participate in system upgrades, go-live activities, and optimization projects.
Provide tier-two support and serve as a subject matter expert for Beacon users.
Minimum Qualifications:
Bachelor's degree or equivalent experience in healthcare, IT, or related field.
5 years of experience directly involved in Epic application support performing builds in the targeted application(s).
Demonstrated experience with protocol management/build in oncology or complex clinical workflows.
Strong problem-solving, analytical, and communication skills.
Ability to collaborate effectively with clinical, operational, and IT teams.
Preferred Qualifications:
Experience working in a hospital or academic medical center environment.
Familiarity with oncology medication management, chemotherapy protocols, and clinical decision support.
Experience with Epic upgrades, testing, and optimization projects.
Understanding of Willow medication build or prior Willow experience
Certifications:
Epic Beacon - Required
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
OR/SPD Materials Technician
Boston, MA job
Schedule: 2:00pm-10:30pm with rotating weekends and holidays The department is responsible for ensuring the optimal management and availability of surgical supplies across the Operating Room (OR), Post-Anesthesia Care Unit (PACU), and Day Surgery. Key functions include monitoring inventory levels, restocking supplies, and adjusting par levels as needed to meet surgical demand. The team handles receiving, inspecting, and verifying orders, maintaining organization in storage areas, and building surgical case carts for both scheduled and emergent procedures. By serving as a liaison between the Surgical Processing Department and clinical staff, the department ensures efficient communication and delivery of instrumentation and materials to support surgical operations, all while adhering to strict departmental policies and procedures.
Key Responsibilities:
Monitor and maintain the inventory of surgical supplies for the OR, PACU, and Day Surgery, ensuring availability and initiating reorders according to par levels.
Inspect, verify, and record incoming orders, addressing any errors or delays with supervisors or business managers as needed.
Distribute, restock, and maintain inventory in storage areas and case carts, ensuring proper organization and adherence to packaging and expiration standards.
Assemble and deliver surgical case carts based on surgeon preference sheets, ensuring integrity and timely delivery for both scheduled and emergent procedures.
Serve as a liaison between the Surgical Processing Department (SPD) and the OR, facilitating the flow of surgical supplies and communication of urgent needs.
Follow departmental policies for transporting and restocking sterilized surgical instrumentation, using electronic tracking systems and responding to inquiries as appropriate.
Minimum Qualifications
Education:
High school diploma/GED required.
Experience:
1 Year of relatable experience.
Strong customer service and strong communication skills.
Strong computer and problem-solving skills as well as the ability to work independently and as a team player.
The ability to be flexible; willing and able to change assignments due to needs of the department.
Demonstrated basic record keeping skill, as well as the ability to read and write legibly.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Senior IT Epic Analyst (Cupid)
Boston, MA job
Key Responsibilities:
Senior Resource: Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas.
Business Solutions: Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs. Conducts technology and operations analysis to identify root causes of complex problems. Presents recommendations to senior team members or management as appropriate. Advises operations on executing changes. Monitors ongoing processes and effectiveness of solutions.
Triage/Troubleshooting: Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support.
Builds/Configurations: Performs advanced configuration or customization to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Performs or leads unit system, integrated, and specialty application testing.
Integrations: Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Assesses integration requirements for the supported core Epic applications to meet needs of the project. Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support. Maintains, upgrades, and tests associated third party integrations.
Upgrades/Maintenance: Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams. Communicates major milestones to project team and customers. Escalates to manager as appropriate. Creates, maintains, and updates integrated test scripts with each upgrade. Performs ongoing advanced system maintenance.
Communications, Leadership & Professional Development: Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes. As a subject matter expert, provides feedback to management on policies, procedures, and best practices. Manages project work, ensuring completion according to schedule and coordinates with assigned project managers. May present at national forums, attend Epic related conferences and trainings.
Minimum Qualifications
Education:
Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree.
Experience:
3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds.
Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically.
Licensure/ Certifications:
Epic - Cupid certification required. Certification in a second and/or specialty applications highly preferred.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Physical Therapist II Outpatient & Multispecialty Clinics
Boston, MA job
We are currently seeking a full-time physical therapist for our outpatient and multispecialty clinics in our Boston location Key Responsibilities:
Performing complex diagnostic evaluations upon referral and by departmental and professional guidelines and standards. Verifying appropriateness of referral, contacting provider as necessary. Reviewing patient medical history/record and selecting, administering, and interpreting standardized and non-standardized tests and measurements to assess patients' functional status related to cardiopulmonary, developmental, musculoskeletal, neurological, and sensorimotor function. Integrating knowledge into clinical decisions and recommendations.
Developing and implementing individualized patient treatment programs. Establishing treatment goals and administering appropriate physical therapy procedures and modalities. Preparing discharge plans and home treatment programs. Providing education to patients and families. Monitoring treatment outcomes, modifying programs as needed, and communicating recommendations to physicians and other providers.
Recommending orthotics, adaptive/assistive equipment, and technology for patients with complex, rare, or multiple dysfunctions. Integrates knowledge into clinical decision-making to meet specific treatment objectives. Liaison with equipment designers and vendors regarding equipment specifications and patient needs. Training patients, families, and caretakers in the use/operation of prescribed orthotics/equipment, monitors and evaluates effectiveness, and initiates modifications as needed.
Recording assessments, diagnoses, and treatment inpatient medical records according to established documentation standards. Prepares reports, correspondence, referrals, and other materials for schools, providers, payers, and others as needed.
Identifying and developing clinical knowledge and skills through participation in professional organizations, attending continuing education programs, peer review, and other related internal and external resources.
Serving as a clinical instructor in a departmental student externship program upon completing eligibility requirements. Planning learning objectives and arranges related clinical experiences. Monitoring performance, providing guidance and feedback, and preparing and conducting student evaluations.
Acts as a supervisor for assigned direct reports, including physical therapist I, physical therapist assistants and rehab aides. Assists in monitoring work assignments, identifying areas for improvement and professional development, providing instruction and feedback, and participating in performance evaluations.
May participate in departmental training and staff development programs. May supervise assigned direct reports, including physical therapist assistants (PTA) or rehab aides.
Minimum Qualifications
Education:
Bachelor's degree in physical therapy
Experience:
Minimum of 3-5 of licensed PT experience required
Previous hospital-based outpatient PT experience highly preferred
Licensure/Certifications:
Physical Therapist license in the state of MA
New hires are eligible for a $5,000 sign on bonus!
Schedule is M-F
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
GME Program Coordinator- Psychiatry and Behavioral Sciences
Brookline, MA job
Under direct supervision of the Executive Director, coordinates the department/division's residency/fellowship training program in accordance with department/GME (Graduate Medical Education) policies. Follows established plans on a yearly cycle in accordance with department/GME requirements to ensure compliance, including recruitment and onboarding of house staff, maintenance of medical education databases and completion of assigned projects including planning and coordinating education and social events, in accordance with established priorities, time and funding limitations. Coordinates internal and external program relations, communicating with faculty and house staff to ensure smooth communications and effective coordination of GME training programs.
Key responsibilities
Works with training program leadership team to coordinate and provide administrative support for all aspects of the GME training program for the department. Prepares, maintains and distributes educational materials and curriculum.
Supports the candidate selection process. Coordinates and schedules interviews and follow-up. Acts as a resource for candidates, assisting as needed with travel arrangements.
Coordinates all aspects of onboarding. Ensures the timely input of documents related to licensing, visas, credentialing and moonlighting in accordance with regulatory requirements.
Coordinates annual orientation programs including scheduling, speakers, conference rooms, trainings, and other new hire requirements including IDs, computer access and training.
Collects and maintains required records and data for house staff, faculty, and alumni. Maintains New Innovations GME database including duty hours, evaluations and personnel records in accordance with department/GME requirements. Interprets and applies ACGME (Accreditation Council for Graduate Medical Education), other national accrediting agency and regulatory requirements, and hospital policies to support compliance.
Coordinates, prepares and distributes materials for educational conferences, didactic sessions, M&M (Morbidity & Mortality) conferences and special events throughout the year. Coordinates evaluation and attendance tracking for events.
Acts as a resource to house staff and as a liaison for the house staff/training program. Provides administrative support to house staff as directed by the program director. Informs house staff of policies, procedures and schedules. Works to diffuse conflicts by accommodating reasonable requests; escalates issues to manager as needed.
Provides administrative support to the department as directed.
Minimum qualifications
Education:
Associate's degree required. Bachelor's preferred.
Experience:
1 year administrative work experience required. Prior administrative experience in a hospital or educational setting preferred.
General proficiency with computerized office applications including email, word processing and spreadsheet applications is required; fluency with Microsoft Office applications is preferred.
Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Excellent organizational and planning skills with strong attention to details. Ability to understand, interpret and apply applicable regulatory requirements and hospital policies to ensure programmatic compliance with graduate medical education program training requirements..
Schedule: Monday- Friday, 100% Onsite
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Physical Therapist, Waltham/Lexington
Waltham, MA job
We are currently seeking a 40-hour Physical Therapist for a 50/50 split position between our Waltham and Lexington locations (Free parking!). Be a part of our inter-disciplinary team and provide high-quality, rehabilitation for our pediatric patients. Our PTs help patients - from newborns to young adults - gain movement, strength, coordination, balance, and function.
Key Responsibilities:
Completing comprehensive physical therapy assessment in alignment with department standards and guidelines for pediatric patients.
Reviewing patient medical history/record and selects, administers, and interprets standardized and non-standardized tests and measurements to assess patients' functional status related to cardiopulmonary, developmental, musculoskeletal, neurological, and sensorimotor function.
Integrating knowledge into clinical decisions and recommendations
Developing and implementing individualized patient treatment programs.
Establishing treatment goals and administers appropriate physical therapy procedures and modalities
Discharge plans and home treatment programs, and providing education to patients and families
Recommending orthotics, adaptive/assistive equipment, and technology for patients with complex, rare, or multiple dysfunctions.
Liaison with equipment designers and vendors regarding equipment specifications and patient needs.
Training patients, families, and caretakers in the use/operation of prescribed orthotics/equipment, monitoring and evaluating effectiveness, and initiating modifications as needed.
Recording assessments, diagnoses, and treatment inpatient medical records according to established documentation standards.
Preparing reports, correspondence, referrals, and other materials for schools, providers, payers, and others as needed.
Assigning standardized billing codes and corresponding charges required for reimbursement.
Minimum Qualifications
Education:
Bachelor's degree in physical therapy
Experience:
Minimum of one to two years of previous PT experience ideal, pediatric hospital-based experience preferred.
Licensure/Certifications:
Physical Therapist licensure in the state of MA
Schedule is M-F
New Hires are eligible for a $5,000 sign on bonus!
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Endoscopy Equipment Tech I
Needham, MA job
***One Time $7,500.00 Sign on Bonus*** Schedule: 10am-6:30pm Under minimal supervision and following established procedures and methods, maintains inventory of complex, delicate endoscopic equipment and related component parts. Monitors and/or performs specialized cleaning and decontamination and inspects, assembles and prepares equipment for surgical cases. Performs and/or arranges maintenance and repair services and serves as a resource on equipment use and operation. Tracks and maintains inventory, reordering supplies, monitoring purchase and repair costs and assisting in selection and introduction of new supplies and equipment.
Key Responsibilities:
Ensures availability of sterile endoscopic equipment for surgeries, including retrieval, assembly, and specialized sterilization to meet surgical schedules.
Acts as a resource for operating endoscopic and audiovisual equipment; performs inspections, routine maintenance, and troubleshooting.
Coordinates equipment readiness for procedures by providing substitutions and responding to technical assistance requests.
Manages ordering and restocking of endoscopic supplies based on par levels, including receiving, verifying, and distributing inventory.
Oversees proper storage and rotation of supplies, ensuring labeling and packaging meet standards.
Maintains detailed records of inventory, purchasing, equipment repairs, and expenses; reconciles budget variances and supports budget planning.
Processes billing invoices and payment requisitions while addressing related inquiries and vendor issues.
Contributes to evaluation and implementation of new equipment and supplies; serves on relevant committees or project teams.
Minimum Qualifications
Education:
High School/GED
Licensure/ Certifications:
Certified Registered Central Service Technician (CRCST) OR Certified Sterile Processing and Distribution Technician (CSPDT) required
Certified Endoscope Reprocessor (CER) required upon hire or within one year from the hire date.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Sterile Processing Tech II
Needham, MA job
We are currently offering a $7,500 sign on bonus for full-time hires. Schedule: 10am-6:30pm Assembles instrument trays for surgical procedures using computerized count sheets and processes instrumentation for sterilization and distribution.
Key Responsibilities:
Transports and restocks surgical instrumentation and medical materials within surgical suites and SPD according to departmental policies.
Receives, sorts, cleans, and decontaminates soiled reusable instruments and equipment, manually logging items received.
Operates and maintains cleaning and decontamination equipment such as washers, reprocessors, and pasteurizers.
Inspects, prepares, assembles, and sterilizes surgical instruments and materials, following standardized lists and manufacturer guidelines.
Loads, programs, and monitors sterilizers during sterilization cycles to ensure proper operation and safety.
Manages telephone communications, providing routine information and directing complex inquiries to supervisors.
Provides departmental leadership in the absence of senior staff, organizing daily operations and prioritizing work to meet clinical needs.
Addresses customer requests, resolves issues, and completes daily shift reports to maintain smooth department workflow.
Minimum Qualifications
Education:
High School Diploma/GED required
Experience:
Minimum of two years of experience in Sterile Processing required
Licensure/ Certifications:
Certified Registered Central Service Technician (CRCST) OR certified Sterile Processing and Distribution Technician (CSPDT) required
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Patient Experience Representative I - Phlebotomy (Needham, onsite)
Needham, MA job
Onsite 100% at Needham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities:
Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
Prepares for and attends shift handoffs and team huddles
Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
Processes prescription refills, letters, and external requests
Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
Minimum Qualifications
Education:
High School Diploma/ GED
Experience:
No healthcare experience required but strongly preferred.
Basic customer service and computer skills.
Makes use of customer service knowledge to assist patients and families in resolving problems.
Conveys a positive demeanor when interacting with patients, families, and coworkers.
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
Ability to work with diverse internal and external constituencies.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*
BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Senior Epic Analyst (Cadence/Referrals)
Boston, MA job
The Senior. Epic Analyst - Cadence/Referrals plays a critical role in supporting and optimizing Epic applications within the scheduling and referral workflows. This position is responsible for advanced system design, configuration, testing, and maintenance to ensure smooth integration across supported systems and operational processes. As an experienced Epic resource, Senior Analyst works closely with operational leaders, end-users, and IT partners to deliver effective solutions, troubleshoot complex issues, and drive improvements. The role also provides mentorship to junior analysts and contributes to process enhancements that support the hospital's mission of delivering high-quality patient care.
Key Responsibilities
Serve as a subject matter expert for Epic Cadence and Referrals applications, with deep knowledge of scheduling and referral workflows.
Perform advanced system build and configuration, including moderately complex logic, security settings, workflows, and templates.
Collaborate with operational stakeholders to analyze needs, recommend enhancements, and translate requirements into system solutions.
Conduct unit, integrated, and regression testing for upgrades, enhancements, and new implementations.
Research Epic vendor functionality and recommend system features, customizations, or integrations to optimize workflows.
Support Epic vendor integrations and coordinate testing with cross-application teams.
Troubleshoot and resolve escalated issues, partnering with IT peers and vendors as needed.
Prepare and maintain documentation, including system build records, workflows, and technical specifications.
Collaborate with peers across IT to ensure downstream impacts (billing, admitting, provider access, etc.) are properly addressed.
Assist in upgrade readiness by reviewing release notes, documenting system changes, and testing new features.
Mentor junior analysts in Epic build, troubleshooting approaches, and best practices.
Participate in team meetings, cross-departmental workgroups, and user forums to ensure alignment and knowledge sharing.
Contribute to process improvement initiatives and provide input on optimizing support operations.
May attend Epic user groups, trainings, or certification conferences to maintain expertise.
Minimum Qualifications
Education:
Bachelor's degree required, or an equivalent combination of education, certifications, and relevant work experience.
Experience:
Minimum 6 years of Epic application support experience, with at least 3 years of Epic build responsibilities.
Prior experience with scheduling and referral workflows highly preferred.
Experience supporting complex builds, integrations, and upgrades.
Experience collaborating directly with operational stakeholders to translate business needs into system solutions.
Demonstrated ability to contribute to multi-application projects and lead assigned workstreams effectively.
Epic Certifications - Required
Epic Cadence
Epic Certifications - Preferred
Epic Referrals
Epic Decision Tree Badge
Lean Six Sigma Green Belt certification (preferred)
Additional Epic certifications beyond Cadence/Referrals (e.g., Prelude, Grand Central, Welcome, Resolute) strongly preferred.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Clinical Research Assistant-FNNDSC
Children's Hospital Boston job in Boston, MA
The fetal magnetic resonance imaging (MRI) analysis team in the Fetal-Neonatal Neuroimaging and Developmental Science Center (FNNDSC) at Boston Children's Hospital (BCH) seeks a full-time research assistant. Our project develops and implements novel fetal brain MRI analysis techniques and studies brain development in normal fetuses and fetuses with developmental disorders. The successful candidate, under the Principal Investigator's supervision, will handle MRI and demographic data management, quality control, and pre-processing, manage MRI processing pipelines, and prepare IRB/CCI documentation with the research team.
Key Responsibilities:
* Manage and verify the quality of fetal/neonatal MRI and demographic data, maintaining databases on a Linux-based system.
* Process large datasets using neuroimaging tools and ensure accurate results through quality assessments and improvements.
* Train, update, and evaluate deep learning models, maintaining datasets for statistical analysis.
* Prepare documentation for IRB and CCI, coordinating with the Principal Investigator.
* Draft analytical reports and summary papers for research study publications.
* Mentor intern students and coordinate research activities as needed.
Minimum Qualifications
Education:
* A Bachelor's degree in computer science, electrical or biomedical engineering, or a related quantitative field is required. Experience:
* Experience with neuroimaging data is preferred.
* Experience with neuroimaging software and deep learning model implementation.
* Proficiency in Linux/Unix and at least one scripting language (e.g., Shell scripting, Python, MATLAB).
* Knowledge of version control systems (e.g., Git) and experience with containerized environments (e.g., Docker).
* Strong organizational skills and ability to work in interdisciplinary teams.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.