Technical Support Professional jobs at Cintas

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks. What can you expect from your work at Afni? This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What are the qualifications to be a Tech Support Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States

About the Company At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments. About the Role We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions. You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience. Responsibilities Provide inbound and outbound phone support for store managers during post-conversion. Troubleshoot issues related to networks, servers, POS systems, and mobile devices. Assist with password resets, basic technical support, and troubleshooting. Deliver marketing material and guidance as needed during store refresh. Document and escalate unresolved issues to appropriate teams for resolution. Maintain accurate records of support requests and resolutions in ticketing systems. Ensure exceptional customer service while managing multiple priorities in a fast-paced environment. Qualifications Experience in technical support or IT knowledge (college/studies/etc.) Required Skills Strong troubleshooting skills across networks, servers, and mobile devices. Familiarity with Windows environments and POS systems preferred. Experience in retail or gas station technology environments is a plus. Excellent verbal communication and customer service skills. Ability to work independently and adapt to evolving project requirements. Strong problem-solving skills and attention to detail.

The Planet Group seeking an experienced Help Desk Technician to support a short-term, onsite engagement in Boston. This role is focused on end-user support, workstation imaging, device deployment, and troubleshooting across a Windows environment. The ideal candidate has strong customer service skills, can work independently, and is comfortable supporting a fast-moving office environment. It is an onsite role and is a short-term (three month) assignment. Key Responsibilities Perform workstation imaging and reimaging using standard corporate tools (SCCM, MDT, Intune, or similar). Deploy laptops/desktops, install software, and configure user profiles. Provide Tier 1-2 help desk support for hardware, software, printers, VPN, and network issues. Assist with account setup, password resets, and user onboarding activities. Troubleshoot Windows OS issues and perform system updates as needed. Document tickets, resolutions, and asset updates in the IT service system. Support walk-up, desk-side, and phone-based technical requests. Escalate issues appropriately when outside scope. Required Skills & Experience 1-3 years of help desk or desktop support experience Hands-on workstation imaging experience is required (SCCM, MDT, Intune, or similar tools) Strong knowledge of Windows 10/11, Office 365, and common enterprise applications Experience troubleshooting laptops, desktops, monitors, printers, and peripherals Familiarity with Active Directory (password resets, basic account support) Excellent customer service and communication skills Ability to work onsite in Boston for the full contract duration Preferred Skills Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) Basic networking knowledge (DHCP, DNS, Wi-Fi troubleshooting) Experience in professional services, finance, healthcare, or high-volume support environments Interested candidates can apply by clicking on the link.

This role provides dedicated support for an enterprise-wide ERP modernization initiative, specifically focused on SAP S/4HANA. As internal staff transition to the project team, this contractor will serve as a key service desk resource supporting SAP-related incidents, user questions, and early-stage rollout activities. The position is heavily aligned to the SAP Sales & Distribution (SD) module, with potential touchpoints to additional SAP areas depending on project needs. Work will be primarily onsite 1-3 days per week with a projected engagement of approximately 18 months. Compensation is up to $30/hr., based on experience. Responsibilities Provide Level 1 and Level 2 ERP triage and incident support, ensuring timely escalation and adherence to ITIL/ITSM practices. Deliver SAP S/4HANA user support, particularly within the SD module, including issue troubleshooting and functional guidance. Monitor and manage SAP-related tickets in ServiceNow, including outages, known issues, and service communications. Support end-user readiness activities such as account setup, MFA, password resets, and general access validation. Participate in go-live, testing, and cutover support windows; collaborate with internal teams and implementation partners on issue resolution and expectations. Create and maintain ERP knowledge articles, runbooks, FAQs, and training materials for the broader help desk team. Provide onsite support during rollout activities, including device/peripheral setup and printing/scanning functions tied to ERP workflows. Assist with general service desk operations during non-peak ERP phases (queue monitoring, warm handoffs, and user support). Participate in after-hours or on-call coverage during critical project milestones such as testing and go-live stabilization. Requirements Experience supporting SAP S/4HANA environments, ideally with exposure to the Sales & Distribution (SD) module. Background in service desk or IT service management with the ability to troubleshoot functional SAP user issues. Familiarity with SuccessFactors or other SAP modules is a plus (not required). Strong communication skills and the ability to support business users in fast-paced rollout phases. Comfort working onsite 1-3 days per week in the Newark, DE area (with occasional support at nearby sites as needed). Availability for an anticipated contract duration of approximately 18 months, beginning early January.

This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Responsibilities: 80% Resolve computer support problems Provide helpdesk support and resolve problems to end user's satisfaction Maintain communications with customers during the problem resolution process. Monitor and respond quickly and effectively to requests received through the IT help desk Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority Modify configurations, utilities, software default settings, etc. on user workstations Utilize and maintain the helpdesk tracking software Train computer users Perform user on-boarding and off-boarding Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues needing escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups and OUs in Active Directory Perform timely workstation hardware and software upgrades as required 10% Help Desk documentation, records and procedures Create, review and update Help Desk documentation as assigned. Review and recommend modifications to procedures. 10% Training and Quality Improvement Maintain in-depth knowledge of supported products and services Key Competencies Team player Excellent customer service Ability to be self-directed Planning & Organizing Problem Solving Time management

Technical Support Analyst - 3-Month Contract (Orlando Area) Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation. What You'll Do: Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs Shadow and support the lead technician Replace outdated hardware (8GB PCs and 4:3 monitors) Handle hardware swaps for new systems, label printers, scanners, iPads, and more Keep workstations tidy and professionally organized (because cable chaos is never a good look) Manage inventory, follow device naming conventions, and escalate printer issues as needed Support SIM/TCP training sessions and related equipment Follow IT security processes and contribute to continual improvement initiatives What You Bring: 1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking) Strong deskside troubleshooting skills Ability to image, configure, and re-image PCs with approved apps and systems access Excellent documentation, communication, and customer service chops Flexibility to work some weekends or on-call shifts Valid driver's license, reliable vehicle, and ability to transport IT gear between offices Must pass background and drug screening (marijuana excluded) Details: Contract Duration: Jan 9, 2026 - Apr 9, 2026 Location: On-site across Orlando area offices Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.

Our client, a retail SaaS provider supporting clients in the fashion industry, is hiring a B2B Help Desk Lead to join their team full-time onsite on Long Island. This role will be responsible for leading and managing two support teams, ensuring operational excellence, efficient issue resolution, and exceptional client satisfaction. This position requires being onsite Monday-Friday, 9:00 AM-6:00 PM as this individual will manage teams who are fully onsite, in-person leadership is critical. Job Duties Include: Lead and manage the Help Desk and Application Support teams, ensuring alignment with company goals and client needs. Oversee team scheduling and shift coverage for the 24/7 Help Desk operation to maintain SLA compliance. Monitor ticket queues and triage issues to ensure appropriate prioritization and timely resolution. Serve as an escalation point for client issues; join calls to communicate ticket status and resolution updates. Manage and mentor support team leads, providing training, feedback, and professional development. Ensure accurate documentation and tracking of client issues in the ticketing system. Collaborate with Development teams on escalated tickets and corrective action initiatives. Audit calls and tickets for quality, accuracy, and adherence to service standards. Prepare and deliver reporting on key support metrics including call volume, SLA performance, and client satisfaction. Work closely with the Product team to stay informed of upcoming features and software updates. Recommend process improvements and operational enhancements to optimize efficiency and service delivery. Provide leadership during rare after-hours or weekend system crises as part of rotational on-call support. Job Qualifications Include: 8+ years of experience in a technical support or customer support function. 3+ years experience in a management role. Prior experience managing support teams within a B2B SaaS environment, B2B experience is a requirement for this role Proven success overseeing onsite support teams with scheduling and shift coverage responsibilities. Strong understanding of retail technology systems (POS, eCommerce, back office). Experience supporting Apple iOS platforms or mobile applications highly preferred. Ability to effectively communicate technical concepts to non-technical clients. Skilled in ticketing systems such as Footprints, Jira, or Confluence (or equivalent). Proficiency in Excel for data tracking, scheduling, and reporting. Demonstrated ability to lead, motivate, and hold teams accountable to performance goals. Salary: $140K + bonus The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required. While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you! If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process. Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law. We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact **************** For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law. Please refer to our website: ***************** for access to our Right to Work and E-Verify.

Experienced IT Support Specialist At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients. Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm. Responsibilities include: Install, configure, and maintain software and hardware systems to ensure optimal performance Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems Provide application support and training Deliver outstanding customer service both at desk-side and via remote support tools Assist with systems and application administration Maintain inventory of IT equipment Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production Required Skills and Experience: Experience providing desk-side, telephone, and remote support in law firms or similar environments Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices Strong customer service, verbal, and written communication skills Ability to communicate computer problems and resolutions to all levels of knowledge and experience Excellent organizational skills A+ and NET+ certifications, or equivalent work experience Benefits: Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro. We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities. Application Instructions: Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position. Help Us Learn About You: The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.

We are seeking an SAP Technical Support Specialist to join our client's team on an 18-month contract, providing hands-on support for SAP S/4HANA in a dynamic enterprise environment. This role blends ERP support, incident triage, knowledge management, and on-site hardware assistance. The ideal candidate has strong SAP troubleshooting skills and thrives in a fast-paced, customer-focused support setting. Responsibilities: Provide first-line SAP S/4HANA support, diagnosing and triaging ERP incidents. Manage and resolve tickets through ServiceNow, ensuring accurate documentation and timely follow-up. Build, maintain, and improve ERP knowledge articles to support end users and internal teams. Deliver on-site support (1-3 days per week) in Newark, DE, including hardware and workstation troubleshooting, device setup, and general site support. Collaborate with cross-functional teams to escalate and resolve complex SAP issues. Participate in after-hours and on-call rotations for critical production support. Requirements: Hands-on experience supporting SAP S/4HANA environments. Familiarity with ServiceNow or similar ITSM tools. Strong troubleshooting skills across both ERP systems and hardware/workstation support. Ability to write and maintain clear, user-friendly knowledge articles. Willingness to be onsite as required and participate in after-hours/on-call rotations.

Company Description This is an in-Office position, Your work location is our Twinsburg, Ohio office. Do Not Apply if You Are Not Able come to our Twinsburg office each day. Compass Computer Group, Inc., headquartered in Twinsburg, OH, has been providing comprehensive IT services, Products, and Support Solutions since 1996. For over 29 years we have delivered on Managed Service Agreements, Microsoft Products, Hardware/Software Support, Hyper-V and VMWare Systems, 24x7x365 Monitoring Services. Compass has a long history of supporting Manufacturing and Healthcare businesses in Northeast Ohio with a wide range of services, including Server and Workstation Support, Network Design, VOIP Phone Solutions, Business Continuity Data Protection, Licensing, Equipment Installation and Support. Their commitment to reliable IT infrastructure ensures optimized operations with less downtime for clients across various industries. Role Description This is a full-time IT Support Specialist, service role located in Twinsburg, Ohio. In this role, you will provide technical support and troubleshooting for hardware, software, and network-related issues. Responsibilities include assisting with Server and Desktop computer setups and ongoing maintenance, managing help desk inquiries, and delivering efficient IT solutions to ensure reliable day-to-day operations. You will work directly with teams and clients to identify and resolve technical challenges effectively. Qualifications Technical Support and Troubleshooting skills to identify and resolve hardware and software issues REQUIRED - Knowledge of Server software including VMware and Hyper-V Computer systems with proficiency in managing Microsoft Server setups, repairs, and maintenance Experienced in providing IT Solutions and Support in a timely fashion Strong communication and problem-solving skills with the ability to manage tasks independently Familiarity with network configurations and data backups is a plus Associate's Degree in Information Technology or a related field, or equivalent professional experience Related Microsoft Certifications preferred Pay Salary depends on experience, knowledge, and certifications

Our client is seeking an experienced Desktop Support Analyst to provide Level 2, white-glove technical support across multiple Philadelphia offices. This role backfills internal promotions and plays a key part in maintaining a polished, professional end-user support experience. The position is fully onsite in Center City and operates during standard Monday-Friday business hours. Candidates should bring strong troubleshooting skills, a customer-focused mindset, and experience supporting a corporate environment with mature IT processes. Responsibilities Deliver onsite and phone-based support for hardware, software, system access, and connectivity issues. Troubleshoot Windows OS, MS Office, VPN, login issues, workstation setups, and general application problems. Administer Active Directory accounts, permissions, groups, MFA, and onboarding/offboarding workflows. Support shared mailboxes and user entitlement updates in Exchange/O365. Image, deploy, refresh, and update laptops as part of the ongoing hardware lifecycle. Provide support for mobile devices (iOS/Android) and peripheral equipment. Troubleshoot Wi-Fi/LAN, VPN, and basic network connectivity; support Citrix environments as applicable. Maintain and troubleshoot HP and Canon printers. Participate in the Cisco call queue rotation as well as walk-up/Genius Bar style support. Manage incidents, service requests, and workflows within ServiceNow. Assist with hardware inventory, small-scale shipping/receiving, and procurement coordination. Perform occasional visits to regional offices to provide hands-on support. Maintain documentation and contribute to a shared knowledge base. Follow established procedures and escalate complex issues to senior engineering teams as needed. Requirements Required 2-3 years of corporate Help Desk or Desktop Support experience. Strong troubleshooting skills in Windows OS, MS Office, workstation setup, and general end-user support. Hands-on experience with Active Directory (accounts, permissions, groups, MFA). Familiarity with VPN, Wi-Fi, and basic networking fundamentals. Experience with ticketing systems (ServiceNow strongly preferred). Experience in a call queue environment (Cisco preferred). Hardware/software support experience including imaging, laptops, peripherals, and mobile devices. Ability to provide polished, professional, white-glove support to end users. Ability to work fully onsite in Center City Philadelphia. Clear communication skills and strong customer service presence. Ability to convert to full-time after the contract period. Preferred Exposure to Azure or Microsoft Entra. Experience with Intune, SCCM, or other MDM tools. Citrix support experience. PowerShell familiarity. Experience supporting executives or highly technical user groups.

Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included. This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service. Responsibilities: • Provide first- and second-level technical support for end users across hardware, software, and network issues • Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems • Support basic networking functions including connectivity, VPN, DNS, and DHCP • Manage Active Directory tasks such as password resets, account setup, and permissions • Set up, configure, and troubleshoot printers and peripheral devices • Assist with mobile device support and Mobile Device Management (MDM) solutions • Document support activities, resolutions, and system updates • Deliver timely, professional communication and maintain strong customer service standards • Work both independently and collaboratively within a hybrid environment Requirements: • Associate's or Bachelor's degree in Computer Science or related field, or equivalent experience • 2-5 years of experience in a help desk, technical support, or field service role • Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking • Strong end-user support skills • Experience with Active Directory, DNS, DHCP, and VPN troubleshooting • Strong diagnostic and problem-solving skills for hardware and software issues • Printer setup and management experience • Familiarity with Mobile Device Management tools • Excellent verbal communication and customer service abilities • Ability to work well under pressure and handle multiple priorities • Comfortable working independently, remotely, or as part of a team

Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements. Help to service and maintenance audio-visual equipment as needed. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements. Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool. Fully document all service management incidents and requests in ServiceNow ITSM Suite Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions. Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level. Assist in the mentoring and training of all TSA II team members. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed. Act as the primary escalation point for vendor and operations team communications during individual market center system outages. Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment. This is a 6-month contract-to-hire position in Littleton. Work onsite at our Southpark Terrace location! REQUIRED SKILLS: 8+ years of help desk support experience High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology Exposure to ITIL foundational structures PREFERRED SKILLS: Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE) Bachelor's degree Warehouse experience Must be authorized to work in the US. Sponsorships are not available.

Job Title: Tech Support Agent (Restaurant Industry Focus) Overview: We are seeking a tech-savvy, motivated individual with a background in restaurant management to join our Tech Support team. This role involves providing high-quality, hands-on support for Point of Sale (POS) systems, inventory controls, and financial reporting. This is a 6-month contract-to-hire opportunity. Key Responsibilities: Provide technical support for POS systems, assisting store managers and assistant managers in fast-paced environments (primarily fast food restaurants). Troubleshoot and resolve hardware and software issues, working independently and collaboratively with the support team. Utilize proprietary software and the TigerPaw ticketing system to manage and document support requests. Required Skills: Hands-on experience with inventory controls, financial reporting, and sales tracking in a restaurant environment. Ability to diagnose and resolve hardware and software issues without relying on scripted responses. Strong understanding of management-level functions of POS systems beyond basic usage. Excellent communication skills with the ability to explain technical issues to non-technical users.

Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements. Help to service and maintenance audio-visual equipment as needed. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements. Will continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool. Fully document all service management incidents and requests in ServiceNow ITSM Suite Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages. Search Service Desk knowledge base articles, SOP's for possible incident resolutions. Responsible for properly determining and assigning higher-tiered service management incidents/requests to responsible assignment groups if the resolution cannot occur at the TSA level. Assist in the mentoring and training of all TSA II team members. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed. Act as the primary escalation point for vendor and operations team communications during individual market center system outages. Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment. This is a 6-month contract-to-hire position in Deerfield Beach. Enjoy an onsite work environment. REQUIRED SKILLS: 8+ years of help desk support experience High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology Exposure to ITIL foundational structures Warehouse experience PREFERRED SKILLS: Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE) Bachelor's degree Must be authorized to work in the US. Sponsorships are not available.

$62,000 PangeaTwo is partnering with a trusted client to find a well-rounded IT Support Analyst who thrives in a dynamic environment and is passionate about delivering exceptional technical support. This role blends desktop support, infrastructure oversight, and IT operations - ideal for someone who enjoys variety in their day and values being a go-to problem solver across the organization. What You'll Do: User & Helpdesk Support: Provide Tier 1 and Tier 2 tech support via in-person, phone, and remote tools Troubleshoot hardware, software, network, and communication issues Create and manage helpdesk tickets and document resolutions Hardware & Software Management: Install, configure, and maintain laptops, desktops, printers, and mobile devices Perform OS and application upgrades (Windows/Linux environments) Support SQL Server, Exchange, and enterprise application systems Infrastructure & Network: Troubleshoot LAN/WAN, VPN, and wireless connectivity Manage Active Directory, permissions, and group policies Assist with patch management, system backups, and disaster recovery Security & Compliance: Support antivirus, endpoint protection, and IT security procedures Ensure compliance with IT policies across systems and users Project & Process Support: Participate in system upgrades, application rollouts, and infrastructure planning Document technical processes and develop internal user guides Collaborate with vendors, internal teams, and leadership on IT projects What We're Looking For: Associate degree in Computer Science (or related) OR equivalent experience 4-8 years of hands-on IT support experience in a corporate or industrial setting Familiarity with Windows, Linux, Active Directory, SQL, Exchange, and ERP systems Bonus points for exposure to HTML, C#, VB .Net, or web development Strong troubleshooting, documentation, and customer service skills Comfortable lifting/moving up to 50 lbs and working in diverse environments Tech Stack Highlights: Windows/Linux OS SQL Server, Exchange Active Directory VPN, LAN/WAN ERP/CRM systems Ticketing systems and endpoint protection If you're a motivated and technically versatile IT professional looking to join a company that values innovation, teamwork, and reliability, we want to hear from you! Apply today through PangeaTwo and let's start the conversation. This position requires US Citizenship or Green Card as the client is not able to provide sponsorship. At our clients' request, only individuals with required experience will be considered. Please note - if you have recently submitted your resume to PangeaTwo posting, your qualifications will be considered for other open opportunities. Your resume will never be submitted to a client without your prior knowledge and consent to do so. #IND123

Client : Airlines/Aerospace/Aviation Title : Production Support Specialist/Production Support Analyst/Application Performance Monitoring Analyst/Application Performance Monitoring Specialist/User Support Specialist/Application Support Specialist/Application Support Analyst/Service Desk Specialist/Level 2 support specialist Duration : 3-6 Months Location: Arlington Heights, IL 60004 Shift : 3rd Shift from 23:30C-08:00C ***SCHEDULE: This is a midnight shift position (2330C-0800C) 100% ONSITE (Arlington Heights, IL) - with rotating days off, including weekends and holidays. ** If we call their first day Wednesday, they will work Wednesday, Thursday, Friday, Saturday Sunday ** They are off work Monday morning at 7:30am **NOTE: Contractor must be available to train on days for about 2-6 weeks depending on how long it takes them. If they are willing and if time permits we have them train on afternoons for 1 to 2 weeks (this does not HAVE to happen but is beneficial for them to learn different items) and then they land on midnights for permanent. _______________________ · Top 4 skill sets required for this role: "Level 2 eyes on glass system monitoring / troubleshooting" experience, enterprise (mainframe) monitoring experience (including Application Performance Monitoring)---Service Desk, incident ticket processing. Level 2 system/mainframe troubleshooting. Top 3 skill sets required for this role: 1. Attention to detail / ability to work under pressure 2. Previous level 2 application and/or mainframe support 3. Service desk / incident ticket processing Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Cintas is currently looking for an Intern for the IT Cloud Engineering team. As an Intern in IT Cloud Engineering you will have the opportunity to work with the team to understand Cloud Engineering and Cloud Automation as well as technical tools for day-to-day Infrastructure tasks. You will be part of building and maturing these practices in a Fortune 500 company. Role: + Support Engineers to manage Cloud Infrastructure + Work on Automation best practices + Develop Terraform modules + Assist in ongoing projects + Work collaboratively with internal and external IT resources on new Cloud applications Opportunities: + Hands on experience + Collaborate with a team of peers to research, propose, and implement solutions to current security challenges and audit requirements **Skills/Qualifications** Cintas is currently looking for an Intern for the IT Cloud Engineering team. As an Intern in IT Cloud Engineering you will have the opportunity to work with the team to understand Cloud Engineering and Cloud Automation as well as technical tools for day-to-day Infrastructure tasks. You will be part of building and maturing these practices in a Fortune 500 company. Role: + Support Engineers to manage Cloud Infrastructure + Work on Automation best practices + Develop Terraform modules + Assist in ongoing projects + Work collaboratively with internal and external IT resources on new Cloud applications Opportunities: + Hands on experience + Collaborate with a team of peers to research, propose, and implement solutions to current security challenges and audit requirements Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** Office Administration **Organization:** Corporate **Employee Status:** Temporary **Schedule:** Full Time **Shift:** 1st Shift