Senior Product Analyst jobs at Citi

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Technical Product Manager in Digital Channels - Experimentation, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. As a key member of our team, you'll have the opportunity to rapidly prototype new features, validate complex statistical engines, and help shape the future of experimentation at Chase. Join us to make a meaningful impact by delivering robust, high-quality tools that empower our users and advance our platform's capabilities. **Job responsibilities** + Develops a product strategy and product vision that delivers value to customers + Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap + Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition + Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability + Act as the technical thought leader in advancing statistical methods and GenAI capabilities of the platform + Rapidly build prototypes of new features and concepts for the experimentation platform to enhance self-serviceability using Python or similar languages. + Debug, validate, and optimize statistical methods to ensure accuracy and reliability of experiment results. + Triage production issues related to experimentation with partners to identify root cause. + Collaborate with product, design, and engineering teams to refine technical requirements and scope. + Stay current with best practices in experimentation, statistics, and analytics, and apply them to platform development. **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in product management, data science, computer science or a relevant domain area. + Advanced knowledge of the product development life cycle, design, and data analytics + Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management + Practical coding ability (e.g., Python, scripting, or similar)-able to read, understand, and write code to support prototyping, troubleshooting, and integration. + Strong background in statistical methods for A/B Testing. + Strong proficiency in Python, SQL, Snowflake, with the ability to create complex queries and analyses. + Excellent problem-solving skills and attention to detail. + Strong communication skills, with the ability to explain complex analytics concepts to non-technical users. + Ability to work independently and collaboratively in a fast-paced, dynamic environment. + Proven ability to collaborate and achieve actionable results with cross-functional tea ms. **Preferred qualifications, capabilities, and skills** + Demonstrated prior experience working in a highly matrixed, complex organization + Experience in bringing GenAI features to production at scale + Prior experience working in a highly matrixed, complex organization + Background in data science, data engineering, or software engineering + Experience in scaling platforms + Advanced statistical knowledge related to experimentation, including Contextual Multi-Armed Bandit (CMAB), Sequential Testing, CUPED (Controlled Experiments Using Pre-Experiment Data), and other advanced methodologies. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** New York,NY $122,550.00 - $201,000.00 / year

JobID: 210679649 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $122,550.00-$201,000.00 You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in the Firmwide Resiliency Office, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities * Develops a product strategy and product vision that delivers value to customers * Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap * Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition * Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability * Defines and communicates the product vision and strategy for reporting and dashboard solutions * Collaborates with stakeholders to discover and define high-impact AI/ML opportunities * Prioritizes features based on business value * Develops and maintains a product backlog aligned with overall product strategy * Works closely with development teams to ensure timely delivery of high-quality solutions * Monitors and analyzes product performance to enhance user experience * Stays up-to-date with industry trends and best practices in reporting and data visualization Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in product management or a relevant domain area * Advanced knowledge of the product development life cycle, design, and data analytics * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Strong understanding of data visualization tools and technologies (such as Tableau, Power BI) * Knowledge of AI/ML concepts, technologies, and business applications * Excellent analytical and problem-solving skills * Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams * Influencing skills and effectiveness in a matrix environment * Organizational and project management skills * Success in supporting a team or function through significant and frequent change * Curiosity and willingness to learn Preferred qualifications, capabilities, and skills * Demonstrated prior experience working in a highly matrixed, complex organization * Experience in Agile or Scrum methodologies

JobID: 210685577 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $122,550.00-$201,000.00 You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Technical Product Manager in Digital Channels - Experimentation, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. As a key member of our team, you'll have the opportunity to rapidly prototype new features, validate complex statistical engines, and help shape the future of experimentation at Chase. Join us to make a meaningful impact by delivering robust, high-quality tools that empower our users and advance our platform's capabilities. Job responsibilities * Develops a product strategy and product vision that delivers value to customers * Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap * Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition * Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability * Act as the technical thought leader in advancing statistical methods and GenAI capabilities of the platform * Rapidly build prototypes of new features and concepts for the experimentation platform to enhance self-serviceability using Python or similar languages. * Debug, validate, and optimize statistical methods to ensure accuracy and reliability of experiment results. * Triage production issues related to experimentation with partners to identify root cause. * Collaborate with product, design, and engineering teams to refine technical requirements and scope. * Stay current with best practices in experimentation, statistics, and analytics, and apply them to platform development. Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in product management, data science, computer science or a relevant domain area. * Advanced knowledge of the product development life cycle, design, and data analytics * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Practical coding ability (e.g., Python, scripting, or similar)-able to read, understand, and write code to support prototyping, troubleshooting, and integration. * Strong background in statistical methods for A/B Testing. * Strong proficiency in Python, SQL, Snowflake, with the ability to create complex queries and analyses. * Excellent problem-solving skills and attention to detail. * Strong communication skills, with the ability to explain complex analytics concepts to non-technical users. * Ability to work independently and collaboratively in a fast-paced, dynamic environment. * Proven ability to collaborate and achieve actionable results with cross-functional teams. Preferred qualifications, capabilities, and skills * Demonstrated prior experience working in a highly matrixed, complex organization * Experience in bringing GenAI features to production at scale * Prior experience working in a highly matrixed, complex organization * Background in data science, data engineering, or software engineering * Experience in scaling platforms * Advanced statistical knowledge related to experimentation, including Contextual Multi-Armed Bandit (CMAB), Sequential Testing, CUPED (Controlled Experiments Using Pre-Experiment Data), and other advanced methodologies.

JobID: 210680567 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $122,550.00-$201,000.00 You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager within the Cybersecurity Technology & Controls at JP Morgan Chase, you will be joining a Product team delivering high quality and timely solutions in the Governance Risk & Controls Product Line. You will be working in a highly interactive environment with feature teams practicing full Agile SCRUM methodology to deliver a strategic, flexible, and scalable platform providing a consistent way to measure overall application control health and enable regular communication of technology risk to Business Control Managers. Business process flows and data flows supported by the Product are cross-product and cross-functional and you will play an integral role developing solutions that are well-defined and well-integrated throughout the E2E journey in the ecosystem. Job responsibilities * In partnership with the Product Owner, Interact with users and stakeholders to gather, prioritize, and document requirements. * Conduct user interviews, prepare designs, and translate the user requirements into valuable business outcomes. * Ensure the backlog of user stories is ordered, well documented with mock-ups as needed. * Manage the product deliverables against aggressive stakeholder commitments and deadlines, removing blockers to progress product development. * Maintain effective relationships with users, sponsors, stakeholders, and key partners, managing their expectations. * Coordinate UAT sessions and sign off with users. * Validate the 'acceptance criteria' & results in UAT, raising critical bugs as a matter of urgency. * Support product releases prior to, during, and post deployment. * Attend all SCRUM ceremonies and ensure preparedness to avoid development delays. * Train users on the tooling solution and ensure training documentation is kept evergreen. Required qualifications, capabilities, and skills * Obtain 6+ years of experience or equivalent expertise in product management * Advanced knowledge of the product development life cycle, design, and data analytics * Analytical skills and attention to detail in written documentation. * Ability to build partnerships and work in a collaborative team environment. * Self-motivated, driven to learn and to achieve targets and deliverables. * Strong organizational skills, time management and proficient with presentations along with strong communication. * Creative problem solver, capable of developing innovative and differentiated solutions. * Working knowledge with Agile / SCRUM methodology, knowledge of Jira / Confluence is a plus. * Ability to write user stories, user journeys and (UAT) user acceptance testing. * Experience designing QlikSense dashboards is a plus. Preferred qualifications, capabilities, and skills * Demonstrated prior experience working in a highly matrixes, complex organization * Regulatory and Technology Risk and Controls knowledge is a plus. #CTC

JobID: 210693237 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $118,750.00-$197,000.00 Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in Operations Cross Product Strategy, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Job responsibilities * Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives * Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices * Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized * Implements a product-level collection strategy consisting of controls, financials, and resourcing needs * Performs light reporting and data analytics (D&A) functions to support portfolio management and operational decision-making * Partners with the D&A team to deliver OCPS reporting requirements and address ongoing data needs * Assists in preparing, validating, and presenting data-driven reports and insights for stakeholders * Supports ad-hoc data analysis requests and contributes to the continuous improvement of reporting processes and tools Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in program management or performance optimization * Proven ability to manage and implement operational effectiveness initiatives * Proven ability to operate within the product development life cycle and agile methodologies Preferred qualifications, capabilities, and skills * Proficiency in technical skills such as SQL, Python, and R for data analysis and manipulation * Experience with data visualization tools such as Tableau and Power BI to create clear, actionable dashboards and reports * Familiarity with data wrangling tools like Alteryx * Strong core analytical skills, including statistics, data wrangling, and problem-solving * Ability to interpret and communicate data insights to both technical and non-technical audiences

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Business Applications Analyst Senior will be a key contributor within the Treasury Management - Strategy, Projects and Applications team, responsible for providing comprehensive analytical, business, and technical support across a portfolio of IT platforms, with a particular emphasis on ensuring the oversight and effective management of Treasury Management applications. This role demands extensive experience with SAP Treasury Management applications, enabling the candidate to lead business analysis initiatives/troubleshooting, develop and maintain application solutions, and drive business process improvements across various strategic functions. The analyst will also be accountable for the execution and oversight of controls, administrative responsibilities, and application support for these critical systems, advising stakeholders on IT platform direction by leveraging a strong understanding of business processes and SAP Treasury functionalities to identify and analyze technology solutions. Collaboration with diverse teams to manage dependencies, risks, and opportunities will be essential, alongside researching complex business issues, documenting requirements, directing system testing and implementation, designing documentation standards, and coaching team members to ensure robust risk management aligned with company policies, all while demonstrating proficiency in Agile methodologies and a proactive, solution-oriented mindset. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities. Maintains advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions. Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed. Researches complex business issues requiring advanced knowledge of business principles and theories. Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes. Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation. Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform. Provides work direction and coaching to team members and may provide input on performance and development plans. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes. Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution. Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform. Advanced knowledge of Microsoft Office tools. Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls. Successful completion of an analyst assessment may be required. What sets you apart: Comprehensive experience in SAP application ownership/support, with a specific focus on treasury functions related to Liquidity and Cash Management. This includes a proven track record in troubleshooting, maintaining, and enhancing SAP systems to ensure optimal performance and user satisfaction. Proficiency in Agile methodologies. Proactive and solution oriented. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Claims and Disputes, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMorganChase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. **Job responsibilities** + Develops a product strategy and product vision that delivers value to customers + Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap + Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition + Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in product management or a relevant domain area + Advanced knowledge of the product development life cycle, design, and data analytics + Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management + Demonstrated prior experience working in a highly matrixed, complex organization **Preferred qualifications, capabilities, and skills** + Direct responsibility to manage and coach a team of product analysts' + Direct responsibility to drive backlog readiness and health for a 4-6 scrum teams Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Are you ready to make an impact at the cutting edge of AI innovation? Join our dynamic team in the Ai4Ops Voice+ Domain, where your ideas and expertise will help shape the future of intelligent products. We value diversity, collaboration, and a growth mindset, and we are committed to creating an inclusive environment where everyone can thrive. If you are passionate about leveraging technology to deliver meaningful solutions and exceptional customer experiences, we encourage you to explore this exciting opportunity. As a Product Manager in the Ai4Ops Voice+ Domain, you are an integral part of the team that innovates new AI-driven product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and implementing domain solutions that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you'll guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams-including data scientists, engineers, and AI Annotation specialists-to deliver high-quality products that exceed customer expectations. Job Responsibilities Drive Strategy & Prioritization Develop a product strategy and vision that leverages AI technologies to deliver value to customers within the Ai4Ops Voice+ Domain. Collaborate across the product ecosystem to define strategic direction, set priorities, and execute initiatives that align with business goals and AI advancements. Inform and review priorities, manage requests, make critical decisions, communicate updates, and escalate issues as needed. Build awareness of dependencies and cross-functional impacts to enable efficient decision-making. Oversee portfolio planning, dependency management, logistical coordination, and escalation processes. Product Management & AI Innovation Manage discovery efforts and market research to uncover customer solutions and integrate AI capabilities into the product roadmap. Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition, with a focus on AI features and enhancements. Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, reliability, and AI performance indicators. Guide successful product launches, gather crucial feedback, and ensure top-tier client experiences, especially for AI-powered features. Oversight, Monitoring & Optimization Provide thought leadership to partners and drive adoption of best-in-class planning processes within Ai4Ops Voice+ Domain. Coordinate preparation, logistics, and material development for quarterly planning sessions with key stakeholders across the product ecosystem. Required Qualifications, Capabilities, and Skills 5+ years of experience or equivalent expertise in product management, program management, or a relevant domain area, ideally with exposure to AI or machine learning technologies. Advanced knowledge of the product development life cycle, design, data analytics, and AI concepts. Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management, with a focus on AI-driven products. Demonstrated success in managing and implementing operational effectiveness and portfolio management initiatives. Proven ability to operate within agile methodologies and deliver scalable, resilient, and stable AI-powered products. Preferred Qualifications, Capabilities, and Skills Demonstrated prior experience working in a highly matrixed, complex organization. Experience collaborating with AI, machine learning, or data science teams. Familiarity with AI product metrics, model performance evaluation, and responsible AI practices. Current knowledge with emerging AI technologies, trends, and best practices to inform product strategy and development is preferred. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Drive product innovation in Deposits 2.0, leveraging user insights to enhance core deposit products and platforms. Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. Join us to shape the future of Deposits 2.0 and drive ongoing success. **Job Summary** As a Senior Product Manager in Deposits 2.0, you will leverage your expertise in product development and optimization to make a significant impact. Supported by user research and customer feedback, you will fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. The Deposits 2.0 team seeks a proactive Project Manager to develop innovative strategies enhancing core deposit products and platforms. **Job Responsibilities** + Collect and summarize weekly status report to submit to Program Manager + Coordinates and drives the work efforts of the Tech, Product, Data, Design team assigned to a specific capability + Lead requirement sessions for each capability and capture assumptions, follow-ups, questions, and schedule necessary deep dives + Obtain sign-off on requirements from all impacted and necessary stakeholders + Ensure creation of feature epics from Product Management + Lead and manage JAD sessions for cross-impacting features + Ensure audit readiness of capability documentation + Track completion of all deliverables according to the PDLC + Track all impacted JIRAs across all teams for each capability to ensure aligned due dates, commitment status + Hold a weekly status meeting for each feature / capability project team to discuss status, issues, questions, etc.. + Manage and track the release plan for all releases + Coordinate and track testing for capability + Create project plan with timelines, milestones + Conduct go / no-go decision session + Conduct retros at the capability level + Mentoring and coaching junior colleges' **Required Qualifications, Capabilities, and Skills** + 5+ years of experience or equivalent expertise in project management. + Proficient knowledge of the product development life cycle. + Experience in product life cycle activities including discovery and requirements definition. + Developing knowledge of data analytics and data literacy. + Customer-obsessed with a passion for building lasting partnerships across complex organizations. + Demonstrate organizational agility by effectively navigating and managing complex projects. + Proficient in JIRA and other work management tools. **Preferred Qualifications, Capabilities, and Skills** + Experience in the retail financial industry, including banking products, payments, or fintech experience. + Prior experience with systems modernization. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

We are seeking for a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager. This role will spearhead transcription and conversational insights initiatives for the bank. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences. As a Product Manager with Machine Learning & Intelligence Operations, you will define the strategy for your product, design, and execute on the product roadmap while embracing Agile methodology and best practices. You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the team's priorities to maximize the value of the product and the work of the modeling and development teams. **Job Responsibilities:** + Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. + Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization. + Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members. + Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance. + Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories. + Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities. + Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume. + Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap. + Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings. + Foster a culture of innovation, collaboration, and continuous improvement within the team. **Required Qualifications, Capabilities, and Skills:** + 6+ years of experience in Technical Product Management, ideally with AI/ML-related products. + Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment. + Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes. + Applied experience in a variety of AI and machine learning techniques and technologies. + Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners. + Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning. + Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors. + Preferred: Experience working in or with customer service operations. + Strong problem-solving skills and the ability to think creatively and strategically. + Experience with cloud-based AI/ML platforms and tools is a plus. **Preferred Qualifications, Capabilities, and Skills:** + Advanced degree in Computer Science, Engineering, Data Science, or a related field is preferred. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. Chase Auto offers a wide range of products and services to meet the financial needs of its clients, from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing. In this dynamic environment, the role of the Product Manager is pivotal to driving innovation and delivering value. As a Product Manager in Chase Auto, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. The Chase Auto Product team is seeking a Senior Product Lead who will dive head-first into creating innovative solutions to support Auto Dealer Relationship Managers and Bankers by enhancing their workflow and client management capabilities through the Salesforce customer relationship platform. The Product team operates as an agile construct within the Consumer Bank, sitting at the intersection of the product, technology, and experience. You will own the identification and delivery of features and experiences to support employees' delivery on the growth of our business with clients. If you have a proven track record of launching successful products in dynamic, consumer-facing companies, a passion for improving people's lives, and the ability to deliver creative solutions to complex customer challenges, then we are looking to hear from you! **Job responsibilities** + Lead the strategy, development and launch of innovative products that deliver exceptional value to our customers, consistently exceeding expectations. + Manage the end-to-end lifecycle of multiple complex and strategic product initiatives. + Provide clear visibility into product progress and opportunities to senior leaders across the Chase Auto business ecosystem, ensuring alignment with organizational goals. + Cultivate strong relationships with stakeholders, partners, and vendors to maximize product value, and facilitate training and walkthroughs to ensure effective product adoption and use. + Ensure all product initiatives maintain ongoing adherence to Chase policies, procedures, and compliance frameworks. + Manages research and discovery efforts, including market analysis, to identify customer needs and translate insights into actionable solutions within the product roadmap. + Owns the development, maintenance, and tracking of the product backlog to support the strategic roadmap and value proposition, while building frameworks and monitoring key success metrics such as cost, features, risk posture, and reliability. **Required qualifications, capabilities, and skills** + Energetic self-starter with exceptional organizational skills and a proven ability to facilitate strategic vision, lead cross-functional teams, and manage stakeholders in a matrixed environment to deliver complex initiatives successfully. + Exceptional communication skills, adept at tailoring complex information for cross-functional teams, senior executives, and external partners. + Demonstrated experience designing and implementing customer-facing products, including developing product strategies, roadmaps, and executing initiatives. + Strong track record of influencing stakeholders, resolving conflicts, and ensuring timely delivery of product milestones. + 5+ years of experience or equivalent expertise in product management or an adjacent domain area. + Advanced knowledge of the product development life cycle, design, and data analytics, with a solid understanding of customer experience analytics, agile methodologies (e.g., JIRA, Confluence), and modern product management tools. **Preferred qualifications, capabilities, and skills** + Proven experience in a dedicated Product Manager role. + Strong business acumen and familiarity with modern technology stacks. + Bachelor's degree or equivalent professional experience. + Demonstrated success working within highly matrixed, complex organizations. + Experience with Salesforce or similar customer relationship management platforms. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210673367 JobSchedule: Full time JobShift: Day : Drive product innovation in Deposits 2.0, leveraging user insights to enhance core deposit products and platforms. Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. Join us to shape the future of Deposits 2.0 and drive ongoing success. Job Summary As a Senior Product Manager in Deposits 2.0, you will leverage your expertise in product development and optimization to make a significant impact. Supported by user research and customer feedback, you will fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. The Deposits 2.0 team seeks a proactive Project Manager to develop innovative strategies enhancing core deposit products and platforms. Job Responsibilities * Collect and summarize weekly status report to submit to Program Manager * Coordinates and drives the work efforts of the Tech, Product, Data, Design team assigned to a specific capability * Lead requirement sessions for each capability and capture assumptions, follow-ups, questions, and schedule necessary deep dives * Obtain sign-off on requirements from all impacted and necessary stakeholders * Ensure creation of feature epics from Product Management * Lead and manage JAD sessions for cross-impacting features * Ensure audit readiness of capability documentation * Track completion of all deliverables according to the PDLC * Track all impacted JIRAs across all teams for each capability to ensure aligned due dates, commitment status * Hold a weekly status meeting for each feature / capability project team to discuss status, issues, questions, etc.. * Manage and track the release plan for all releases * Coordinate and track testing for capability * Create project plan with timelines, milestones * Conduct go / no-go decision session * Conduct retros at the capability level * Mentoring and coaching junior colleges' Required Qualifications, Capabilities, and Skills * 5+ years of experience or equivalent expertise in project management. * Proficient knowledge of the product development life cycle. * Experience in product life cycle activities including discovery and requirements definition. * Developing knowledge of data analytics and data literacy. * Customer-obsessed with a passion for building lasting partnerships across complex organizations. * Demonstrate organizational agility by effectively navigating and managing complex projects. * Proficient in JIRA and other work management tools. Preferred Qualifications, Capabilities, and Skills * Experience in the retail financial industry, including banking products, payments, or fintech experience. * Prior experience with systems modernization.

JobID: 210652930 JobSchedule: Full time JobShift: Day : You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Claims and Disputes, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMorganChase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Job responsibilities * Develops a product strategy and product vision that delivers value to customers * Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap * Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition * Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in product management or a relevant domain area * Advanced knowledge of the product development life cycle, design, and data analytics * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Demonstrated prior experience working in a highly matrixed, complex organization Preferred qualifications, capabilities, and skills * Direct responsibility to manage and coach a team of product analysts' * Direct responsibility to drive backlog readiness and health for a 4-6 scrum teams

JobID: 210690895 JobSchedule: Full time JobShift: : Join this dynamic team providing financial solutions to over 28 million Consumers across the country at one of the world's most innovative banks As a Product Manager II in our Core Deposit Strategy team, you will be responsible for developing and leading the long-term strategic vision for the Consumer Banking's mass market customers and deposit portfolios. You will define the strategic vision and execution of the Core deposit product portfolio; focusing on running the bank activities and improving key banking journeys. This role provides an opportunity to solve complex questions, lead across broad stream of work, improve customer experience, and make meaningful, scalable impacts to the business. Job responsibilities * Act as a general manager by putting the customer at the center while managing the P&L and defining the OKRs with lens of evaluating external factors such as competitive environment, consumer trends, and regulatory environment * Expand awareness and access to our product's value proposition across every customer touch point, utilizing programs such as Benefits Hub and Value of Chase * Lead and manage "understand and pay my monthly service fee" customer journeys to monitor MSF related activities, improve fee transparency and customer communication an account/price linking programs * Enhance and manage our product conversation process and journeys * Oversee running the bank activities which can includes compliance/regulation standards, understanding of controls process, and managing ongoing activities such as program and price linking * Collaborate closely across various levels and functions within the organization, provide leadership to influence outcomes Required qualifications, skills and capabilities * 5 years of deposit experience (in Product Management, Finance, or Strategy) * Strong general management and leadership skills, including demonstrated success leading large organizations through significant changes * Structured thinker and effective communicator with excellent written communication and presentation skills * Curiosity type of background to identify ways we can improve customer experiences and an making data driven decisions * Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution * Expertise in defining product strategy supported by analytical analysis to identify trends and showcase relevant metrics/insights * Demonstrated ability to quickly develop effective trust-based relationships, working closely with cross functional stakeholders across the business to influence outcomes and oversee accountability without formal authority Preferred qualifications, skills and capabilities * Bachelor's degree, MBA or other advanced degree preferred

JobID: 210683075 JobSchedule: Full time JobShift: : You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Marketing Data Platforms, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer, developing profitable products that provide customer value. Utilizing your expertise, you guide successful product launches, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job Responsibilities * Develop a product strategy and vision that delivers value to customers. * Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. * Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition. * Build frameworks and track key success metrics such as cost, feature functionality, risk posture, and reliability. * Identify opportunities across all CCB LOBs for modern technologies, such as agentic AI, to optimize marketing outcomes. * Apply hands-on data analysis skills using tools like SQL, Alteryx, Tableau, and Excel to explore data, troubleshoot issues, and validate data integrity. * Build data-driven proof-of-concepts to test hypotheses and inform product development decisions. * Translate business needs into clear, concise, and technically informed requirements for epics and user stories for engineering teams. * Partner with marketing analytics, growth teams, and other stakeholders to understand data needs and ensure solutions enable their objectives. * Manage relationships and technical interactions with third-party vendors. Required Qualifications, Capabilities, and Skills * 5+ years of experience or equivalent expertise in product management or a relevant domain area. * Advanced knowledge of the product development life cycle, design, and data analytics. * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. * Strong proficiency in SQL for complex data querying, analysis, and validation. * Hands-on experience with data manipulation and transformation tools such as Alteryx, Tableau Prep, or Dataiku. * Experience utilizing data visualization tools like Tableau and spreadsheet software like Excel. * Experience translating complex data requirements and business needs into actionable product specifications and user stories. * Strong analytical, problem-solving, and critical thinking skills with a data-driven mindset. Preferred Qualifications, Capabilities, and Skills * Experience working in a highly matrixed, complex organization. * Experience with scripting languages (e.g., Python) for data manipulation, automation, and/or interacting with APIs. * Direct experience with data from Mobile Measurement Partners (MMPs), Multi-Touch Attribution (MTA) providers, and/or aggregated campaign reporting platforms. * Familiarity with cloud-based data warehousing or data lake solutions (e.g., Snowflake, Google BigQuery, Amazon AWS). * Understanding of data modeling, schema design, and/or data governance principles. * Experience working with data for A/B testing or marketing experimentation. * Deeper domain knowledge within the marketing analytics or advertising technology ecosystem.

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. As an Associate Product Delivery Manager in the Employee Compute organization, you will play a key role in supporting the delivery and lifecycle management of desktop and mobile products for JPMC employees. You will collaborate with cross-functional teams to ensure seamless product deployment, user support, and continuous improvement of the employee technology experience. **Key responsibilities** + Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies . + Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements + Documents blockers and impediments to aid with dependency management and resource availability + Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines + Own and maintain a catalog of desktop and mobile hardware product standards, ensuring alignment with business and technical requirements. + Ensure that all catalog standards are available for purchase in all global regions, working with procurement and regional teams to address availability and compliance. + Collaborate with engineering and security teams to ensure timely deployment of critical patches and compliance with enterprise standards. + Serve as a point of contact for employee feedback, requirements gathering, and issue escalation. + Contribute to documentation, training materials, and knowledge base articles for employee self-service. + Track product adoption, usage trends, and support metrics to inform future demand and prioritization. + Support the development of business cases for new features or product enhancements. Qualifications + 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area + Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area + Exposure to operational management and change readiness workstreams Bachelor's degree or equivalent experience in business, technology, or related field. + Strong communication, organizational, and problem-solving skills. + Experience working with cross-functional teams in a large enterprise environment. + Familiarity with desktop and mobile hardware manufacturers (Apple, Dell, Samsung, etc) is a plus. + Ability to analyze data and present actionable insights. Preferred Skills + Emerging Knowledge of product release and deployment processes + Experience supporting Mac, WindowsHi and iOS devices in an enterprise setting. + Knowledge of IT service management (ITSM) tools and processes. + Knowledge and experience with desktop and mobile products (Mac, Windows, iOS, Android) JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. As an Associate Product Delivery Manager in the Employee Compute organization, you will play a key role in supporting the delivery and lifecycle management of desktop and mobile products for JPMC employees. You will collaborate with cross-functional teams to ensure seamless product deployment, user support, and continuous improvement of the employee technology experience. Key responsibilities Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies. Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements Documents blockers and impediments to aid with dependency management and resource availability Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines Own and maintain a catalog of desktop and mobile hardware product standards, ensuring alignment with business and technical requirements. Ensure that all catalog standards are available for purchase in all global regions, working with procurement and regional teams to address availability and compliance. Collaborate with engineering and security teams to ensure timely deployment of critical patches and compliance with enterprise standards. Serve as a point of contact for employee feedback, requirements gathering, and issue escalation. Contribute to documentation, training materials, and knowledge base articles for employee self-service. Track product adoption, usage trends, and support metrics to inform future demand and prioritization. Support the development of business cases for new features or product enhancements. Qualifications 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area Exposure to operational management and change readiness workstreams Bachelor's degree or equivalent experience in business, technology, or related field. Strong communication, organizational, and problem-solving skills. Experience working with cross-functional teams in a large enterprise environment. Familiarity with desktop and mobile hardware manufacturers (Apple, Dell, Samsung, etc) is a plus. Ability to analyze data and present actionable insights. Preferred Skills Emerging Knowledge of product release and deployment processes Experience supporting Mac, WindowsHi and iOS devices in an enterprise setting. Knowledge of IT service management (ITSM) tools and processes. Knowledge and experience with desktop and mobile products (Mac, Windows, iOS, Android)

JobID: 210679176 JobSchedule: Full time JobShift: Day : We are seeking for a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager. This role will spearhead transcription and conversational insights initiatives for the bank. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences. As a Product Manager with Machine Learning & Intelligence Operations, you will define the strategy for your product, design, and execute on the product roadmap while embracing Agile methodology and best practices. You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the team's priorities to maximize the value of the product and the work of the modeling and development teams. Job Responsibilities: * Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. * Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization. * Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members. * Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance. * Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories. * Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities. * Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume. * Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap. * Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings. * Foster a culture of innovation, collaboration, and continuous improvement within the team. Required Qualifications, Capabilities, and Skills: * 6+ years of experience in Technical Product Management, ideally with AI/ML-related products. * Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment. * Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes. * Applied experience in a variety of AI and machine learning techniques and technologies. * Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners. * Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning. * Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors. * Preferred: Experience working in or with customer service operations. * Strong problem-solving skills and the ability to think creatively and strategically. * Experience with cloud-based AI/ML platforms and tools is a plus. Preferred Qualifications, Capabilities, and Skills: * Advanced degree in Computer Science, Engineering, Data Science, or a related field is preferred.

We have an exciting opportunity to lead a agile team, manage day-to-day implementation activities, hands on coding, and set overall guidance. As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking, you will lead multiple teams, overseeing daily implementation activities. Your role involves identifying and escalating issues while ensuring that your team's work aligns with compliance standards, business requirements, and tactical best practices. Job Responsibilities Responsible for all aspects of data strategy, governance, data risk management, reporting and analytics. Work with product owners, data owners and customers to evaluate data requirements and identifying right technology solutions and implementation. Design, develop, code, test, debug and deploy applications for scalable and extensible applications. Product high quality code utilizing Test Driven Development techniques. Participate in retrospectives to drive continuous improvement with in the feature team. Participate in code reviews and ensuring that all solutions are aligned to pre-defined architectural specifications. Implement automation: Continuous integration and continuous delivery. Manage cloud development and deployment: support development and deployment of applications into AWS Public clouds. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. advanced knowledge of architecture, design and business processes. Full software development life cycle experience within an Agile framework Expert level implementation skills with Abinitio, Spark, and Python. Experience with the development and decomposition of complex SQL (RDMS platforms) Experience with Data Warehousing concepts (including Star Schema) Practical experience in delivering projects in Data and Analytics, Big Data, Data Warehousing, Business Intelligence. Familiar with relevant technological solutions and industry best practices. Responsible for understanding of data engineering challenges and proven experience with data platform engineering (batch and streaming, ingestion, storage, processing, management, integration, consumption) Aware of various Data & Analytics tools and techniques(e.g. Python, data mining, predictive analytics, machine learning, data modelling, etc.) Experience with one or more leading cloud providers (AWS/Azure/GCP) Preferred qualifications, capabilities, and skills Ability to work fast and quickly ramp up on new technologies and strategies Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals. Appreciation of Controls and Compliance processes for applications and data In depth understanding of data technologies and solutions is preferable. Drive process improvements and implement process changes as necessary. Knowledge of industry-wide Big Data technology trends and best practices