Claims Representative
Claim processor job in Cincinnati, OH
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Claims Representative with TQL, you will be a vital part of the company's risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier and insurance outreach. This role requires a high attention to detail, customer service and investigative mentality to ensure we continue to have the best Claims team in the industry.
What's in it for you:
* $17.50 - $22.00/hour
* Advancement opportunities within structured career paths
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
* Certified Great Place to Work with 800+ lifetime workplace award wins
What you'll be doing:
* Research reported claims and determine validity of the claim
* Manage the documentation and submission process of each claim in your portfolio
* Diligently follow up on claims and insurance companies on behalf of TQL and our customers
* Collect all necessary documents and information to file, investigate and help resolve claims
* Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers or shippers
* Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims
What you need:
* Experience in claims, insurance, fraud or another related field preferred
* Strong, independent decision-making skills while maintaining great relationships with the sales department
* Ability to work quickly and handle requests
* Capable of meeting multiple deadlines occurring at the same time
* Ability to prioritize various requests and handle changing priorities
* Excellent organizational skills with strong attention to detail
* Good communication skills
* Strong customer service orientation
* Focused, positive attitude
Where you'll be: 4289 Ivy Pointe Blvd Cincinnati, OH
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
Claims Processor
Claim processor job in Mason, OH
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Position Details :
Industry: (Eye Wear Company)
Location: Mason - OH
Job Title: Claim Processor
Duration: 3 Months (possible extension)
Roles and Responsibilities:
• Accurately and efficiently processes manual claims and other simple processes such as matrix and bypass.
• Through demonstrated experience and knowledge, process standard, non-complex claims requiring a basic knowledge of claims adjudication.
Major duties and responsibilities:
• Processing - Efficiently and accurately processes standard claims or adjustments
• Consistently achieves key internals with respect to production, cycle time, and quality
• May participate on non-complex special claims projects initiatives, including network efforts
• Understands and quickly operationalizes processing changes resulting from new plans, benefit designs.
• Drive client satisfaction - Works with supervisor and co-workers to provide strong customer service and communication with key customer interfaces that include EyeMed Account Managers, Operations, Information Systems, Client Representatives and EyeMed leadership team.
• Drives Key Performance Indications - Consistently meets or exceeds agreed upon performance standards in both productivity and accuracy.
• Proactively works with supervisor to develop self-remediation plan when standards are not being met.
Knowledge and skills:
• Data entry and claims processing knowledge. Has a working knowledge of interface systems that include the EyeMed claims system, Metastorm Exclaim and EyeNet. Some basic working knowledge of software programs, specifically Excel and Access.
• Understands third party benefits and administration.
• Strong customer service focus.
• Ability to work well under pressure and multi-task.
Experience:
• Claims processing/data entry experience.
• Knowledge of PCs and spreadsheet applications.
Education:
• High school mandatory
Qualifications
Claims Processor
Additional Information
To know more about the position, please contact:
Abhinav singh
************
Cash Claims Processor
Claim processor job in Cincinnati, OH
Cash Claims Processor needs 1+ years experience
Cash Claims Processor requires:
experience applying cash against medical claims
8a-430p
Working knowledge of mainframe computers and systems in general, ie: AS400.
Understands third party benefits and administration.
Minimum keystrokes per hour requirement of 10,000 with less than 2% error rate.
High level of detail orientation.
Flexibility working in both a team and individual environments.
Proficient in Microsoft Excel applications.
Understand and honor high level of confidentiality.
Promote integrity.
Strong work ethic.
High school degree required,
Cash Claims Processor duties:
Research and apply insurance payments from clients to the appropriate system invoice.
Research insurance claim payments in the AS/400 to identify correct claim based on customer information, date of service and service/material procedure codes and related charges.
Continuously improve methods for research and in order to effectively and efficiently process transactions.
Process transactions - apply cash, member bills, resubmit invoices, write-offs, etc.
Follow data processing guidelines to meet established departmental standards.
Communicate with supervisor regarding transactions processed in a timely manner.
Claims Processor
Claim processor job in Cincinnati, OH
Description We are looking for a detail-oriented Claims Processor to join our team on a contract basis in Cincinnati, Ohio. In this role, you will handle high-volume data entry tasks, manage insurance claims, and provide excellent customer service to clients. This position offers an opportunity to contribute to the efficient resolution of property insurance claims in a focused and collaborative environment.
Responsibilities:
- Process insurance claims with accuracy and attention to detail, ensuring compliance with company policies.
- Perform high-volume numeric data entry tasks to maintain accurate claim records.
- Utilize Microsoft Excel to organize, analyze, and track claim-related information.
- Assist customers by addressing inquiries and providing updates on their claims.
- Collaborate with team members to resolve property insurance claims efficiently.
- Review and verify claim documentation for completeness and accuracy.
- Communicate with clients to obtain necessary information and clarify claim details.
- Identify and report discrepancies or issues during the claims processing workflow.
- Maintain confidentiality and adhere to industry standards in handling sensitive client data. Requirements - Proven experience in claims processing or a similar administrative role.
- Proficiency in Microsoft Excel for data management and analysis.
- Strong numeric data entry skills, with the ability to handle large volumes of information accurately.
- Familiarity with property insurance policies and procedures.
- Excellent customer service skills with an attentive and courteous approach.
- Ability to work in a fast-paced environment while maintaining accuracy and efficiency.
- Strong organizational and time management abilities.
- Effective communication skills, both written and verbal. TalentMatch
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
Claims Examiner - Auto/Bodily Injury
Claim processor job in Cincinnati, OH
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Claims Examiner - Auto/Bodily Injury
**PRIMARY PURPOSE** : To analyze and process complex auto and commercial transportation claims by reviewing coverage, completing investigations, determining liability and evaluating the scope of damages.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Processes complex auto commercial and personal line claims, including bodily injury and ensures claim files are properly documented and coded correctly.
+ Responsible for litigation process on litigated claims.
+ Coordinates vendor management, including the use of independent adjusters to assist the investigation of claims.
+ Reports large claims to excess carrier(s).
+ Develops and maintains action plans to ensure state required contact deadlines are met and to move the file towards prompt and appropriate resolution.
+ Identifies and pursues subrogation and risk transfer opportunities; secures and disposes of salvage.
+ Communicates claim action/processing with insured, client, and agent or broker when appropriate.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
+ Travels as required.
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred. Secure and maintain the State adjusting licenses as required for the position.
**Experience**
Five (5) years of claims management experience or equivalent combination of education and experience required to include in-depth knowledge of personal and commercial line auto policies, coverage's, principles, and laws.
**Skills & Knowledge**
+ In-depth knowledge of personal and commercial line auto policies, coverage's, principles, and laws
+ Knowledge of medical terminology for claim evaluation and Medicare compliance
+ Knowledge of appropriate application for deductibles, sub-limits, SIR's, carrier and large deductible programs.
+ Strong oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Strong organizational skills
+ Strong interpersonal skills
+ Good negotiation skills
+ Ability to work in a team environment
+ Ability to meet or exceed Service Expectations
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $75,000_ _. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Adjudicator, Provider Claims
Claim processor job in Covington, KY
Provides support for provider claims adjudication activities including responding to providers to address claim issues, and researching, investigating and ensuring appropriate resolution of claims. - Provides support for resolution of provider claims issues, including claims paid incorrectly; analyzes systems and collaborates with respective operational areas/provider billing to facilitate resolution.
- Collaborates with the member enrollment, provider information management, benefits configuration and claims processing teams to appropriately address provider claim issues.
- Responds to incoming calls from providers regarding claims inquiries - provides excellent customer service, support and issue resolution; documents all calls and interactions.
- Assists in reviews of state and federal complaints related to claims.
- Collaborates with other internal departments to determine appropriate resolution of claims issues.
- Researches claims tracers, adjustments, and resubmissions of claims.
- Adjudicates or readjudicates high volumes of claims in a timely manner.
- Manages defect reduction by identifying and communicating claims error issues and potential solutions to leadership.
- Meets claims department quality and production standards.
- Supports claims department initiatives to improve overall claims function efficiency.
- Completes basic claims projects as assigned.
**Required Qualifications**
- At least 2 years of experience in a clerical role in a claims, and/or customer service setting, including experience in provider claims investigation/research/resolution/reimbursement methodology analysis within a managed care organization, or equivalent combination of relevant education and experience.
- Research and data analysis skills.
- Organizational skills and attention to detail.
-Time-management skills, and ability to manage simultaneous projects and tasks to meet internal deadlines.
- Customer service experience.
- Effective verbal and written communication skills.
- Microsoft Office suite and applicable software programs proficiency.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $21.16 - $38.37 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Regional Property and Casualty Claims Specialist
Claim processor job in Deer Park, OH
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
The Regional Property and Casualty Claim Specialist administers information from clients by phone, email and fax in order to process insurance claims. They work with clients, adjusters, and producers on claims status, problems, and questions. Additionally, they are responsible for managing claims, collaborating with insureds, and assisting with problem solving in conjunction with Senior Claims Specialist and Producers.
The Ideal Candidate
* You have a customer service mindset and enjoy solving people's problems with a smile
* You are a dependable team player and are able to get the work done as assigned to you
* Communication, both written & verbal, is something you are good at
If this sounds like you, we invite you to keep reading and apply!
How you'll make an impact
* Reports claims for clients and works directly with both insureds and claimants to identify new claims.
* Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
* Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies.
* Serves as contact between Insurance Carrier Adjuster and Client for claims related issues.
* Resolves coverage questions to provide best possible claim outcomes for clients.
* Resolves customer claim issues in coordination with Senior Claims Specialist and Producers in order to reduce E&O exposure.
* Other duties as assigned.
About You
Required: Associate's degree and 2 years related experience in insurance, and multi-line claims adjusting. Licensed or certified in all states in which claim oversight and direction is being provided.
Preferred: Bachelor's degree preferred.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
* Medical/dental/vision plans, which start from day one!
* Life and accident insurance
* 401(K) and Roth options
* Tax-advantaged accounts (HSA, FSA)
* Educational expense reimbursement
* Paid parental leave
Other benefits include:
* Digital mental health services (Talkspace)
* Flexible work hours (availability varies by office and job function)
* Training programs
* Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
* Charitable matching gift program
* And more...
The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Medical Coding Appeals Analyst
Claim processor job in Mason, OH
Sign On Bonus: $1,000 **Location:** This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law
This position is not eligible for employment based sponsorship.
**Ensures accurate adjudication of claims, by translating medical policies, reimbursement policies, and clinical editing policies into effective and accurate reimbursement criteria.**
PRIMARY DUTIES:
+ Review medical record documentation in support of Evaluation and Management, CPT, HCPCS and ICD-10 code.
+ Reviews company specific, CMS specific, and competitor specific medical policies, reimbursement policies, and editing rules, as well as conducting clinical research, data analysis, and identification of legislative mandates to support draft development and/or revision of enterprise reimbursement policy.
+ Translates medical policies into reimbursement rules.
+ Performs CPT/HCPCS code and fee schedule updates, analyzing each new code for coverage, policy, reimbursement development, and implications for system edits.
+ Coordinates research and responds to system inquiries and appeals.
+ Conducts research of claims systems and system edits to identify adjudication issues and to audit claims adjudication for accuracy.
+ Perform pre-adjudication claims reviews to ensure proper coding was used.
+ Prepares correspondence to providers regarding coding and fee schedule updates.
+ Trains customer service staff on system issues.
+ Works with providers contracting staff when new/modified reimbursement contracts are needed.
**Minimum Requirements:**
Requires a BA/BS degree and a minimum of 2 years related experience; or any combination of education and experience, which would provide an equivalent background. Certified Professional Coder (CPC) or Registered Health Information Administrator (RHIA) certification required.
**Preferred Skills, Capabilities and Experience:**
+ CEMC, RHIT, CCS, CCS-P certifications preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Claims - Express Claims Specialist I (HQ Based)
Claim processor job in Fairfield, OH
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.
If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Hybrid work options are available in select departments at our Headquarters located in Fairfield, Ohio. Eligibility may vary based on your role, responsibilities, and departmental policies.
Start your journey with us
The Express Claims department is seeking a qualified candidate to fill the new role of Express Claims Specialist I. This HQ-based role will work within the Express Claims Center and will primarily handle first party auto exposures eventually including total loss settlement and first party injury exposures with no dollar authority limit. Over time, this will also be expanded to include other business lines and coverages. This individual will handle most if not all assigned claims to conclusion.
The selected candidate will be provided enhanced training on all aspects of claims handling including recorded statements, comprehensive claims handling investigations, total loss settlement and working with other departments like SIU, HQ Claims casualty, property or private client and other resource groups.
Under CIC's current staffing guidelines, this position will be based in the HQ (Cincinnati) area. This is a non-exempt (hourly) role with promotional opportunities. The position does qualify for CIC's current hybrid work environment. Contact AVP-Express Claims Manager Andrew Holland if you have questions.
Salary Range: The pay range for this position is $25.00 - $31.25 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance.
Be ready to:
* directly handle assigned first party auto claims with no dollar authority limit
* complete thorough, detailed claim investigations including injury recorded statements when warranted, partnership with SIU and onboarding experts when needed - comprehensive review of police reports, hospital records and medical information including private data
* analyze auto coverage forms including specialized personal and commercial auto forms, complete complex coverage letters including reservation of rights or claim declination or position letters
* comprehensive analysis of complicated auto estimates, routine negotiations with body shops and service providers regarding labor rates and work product
* work with the casualty claims group regarding handling files excess of $100,000
* place high emphasis on over-the-phone customer service to meet customer needs
* monitoring and supporting exceptional claim service to ensure high customer satisfaction
Be equipped with:
* prior experience as a high-performing claims adjuster or with meaningful prior insurance experience
* associates with prior leadership (people management or technical work) experience outside of CIC will also be considered
* prior claims handling experience preferred but not required for the right candidate
* the ability to work independently, strong critical thinking skills and the ability to make informed decisions
* a bias towards action, a proactive mindset and someone who can take ownership of a file from start to finish
* exceptional communication and customer service skills and a desire to serve the customer's needs
* quality written communication skills and ability, and a desire to learn how to author complicated business and coverage letters
* desire to learn much and learn quickly as the role grows in complexity over time
You've earned:
* Bachelor's degree strongly preferred - will consider applicants with substantial leadership or claims-handling experience in lieu of a degree
* pursuit of AINS or AIC designation exam study or completion of either. The selected candidate will be expected to complete AIC coursework within two years of hire date
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices, and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those right.
Claims Analyst
Claim processor job in Cincinnati, OH
Confident Staff Solutions is a leading staffing agency in the healthcare industry, specializing in providing top talent to healthcare organizations across the country. Our team is dedicated to helping healthcare facilities improve patient outcomes and achieve their goals by connecting them with highly skilled and qualified professionals.
Overview:
We are offering a HEDIS course to individuals looking to start working as a HEDIS Abstractor. Once the course is completed, we will connect you with hiring recruiters looking to hire for the upcoming HEDIS season.
HEDIS Course: Includes
- Medical Terminology
- Introduction to HEDIS
- HEDIS Measures (CBP, LSC, CDC, BPM, CIS, IMA, CCS, PPC, etc)
- Interview Tips
Self-Paced Course
https://courses.medicalabstractortemps.com/courses/navigating-hedis-2026
Commercial Lines Claims Specialist
Claim processor job in Cincinnati, OH
Top 100 Agency for 2025
Best Agencies to Work for in 2024 by the Insurance Journal
Big “I” Best Practices Agency in 2023
Annual bonus eligibility
No weekends required - great work/life balance
3+ weeks of Paid Time Off
8 Paid Company Holidays
We are looking for someone who will
Manage the claims reporting process for agency clients.
Report claims to the appropriate carrier and maintain records in the agency management system by documenting claim actions in accordance with established procedures.
Follow up on claim to obtain the specific adjuster and claim number relevant to the reported loss. Notify appropriate parties when a claim is processed with carrier, providing accurate and timely claim information.
Continuously monitor claims until claims are closed by the insurance carrier. Report any potential issues with a claim to the client's Account Manager and Producer, escalating to management as needed.
Prepare reports by collecting and summarizing information as requested by management.
Why Join AAA Club Alliance and the Energy Insurance team?
A base rate of $20.00 to $25.00/hour, depending on experience and geographic location.
Annual bonus potential
Do you have what it takes?
Minimum of 2 years experience handling claims for Commercial Insurance - general liability, workers compensation, commercial auto, etc.
Strong communication skills (both verbal and written) and attention to detail
Strong time management skills
Ability to obtain property and casualty license within 60 days of hire
Full time Associates are offered a comprehensive benefits package that includes:
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page for more information
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Insurance
Auto-ApplyCommercial Lines Claims Specialist
Claim processor job in Cincinnati, OH
* Top 100 Agency for 2025 * Best Agencies to Work for in 2024 by the Insurance Journal * Big "I" Best Practices Agency in 2023 * Annual bonus eligibility * No weekends required - great work/life balance * 3+ weeks of Paid Time Off * 8 Paid Company Holidays
We are looking for someone who will
* Manage the claims reporting process for agency clients.
* Report claims to the appropriate carrier and maintain records in the agency management system by documenting claim actions in accordance with established procedures.
* Follow up on claim to obtain the specific adjuster and claim number relevant to the reported loss. Notify appropriate parties when a claim is processed with carrier, providing accurate and timely claim information.
* Continuously monitor claims until claims are closed by the insurance carrier. Report any potential issues with a claim to the client's Account Manager and Producer, escalating to management as needed.
* Prepare reports by collecting and summarizing information as requested by management.
Why Join AAA Club Alliance and the Energy Insurance team?
* A base rate of $20.00 to $25.00/hour, depending on experience and geographic location.
* Annual bonus potential
Do you have what it takes?
* Minimum of 2 years experience handling claims for Commercial Insurance - general liability, workers compensation, commercial auto, etc.
* Strong communication skills (both verbal and written) and attention to detail
* Strong time management skills
* Ability to obtain property and casualty license within 60 days of hire
Full time Associates are offered a comprehensive benefits package that includes:
* Medical, Dental, and Vision plan options
* Up to 2 weeks Paid parental leave
* 401k plan with company match up to 7%
* 2+ weeks of PTO within your first year
* Paid company holidays
* Company provided volunteer opportunities + 1 volunteer day per year
* Free AAA Membership
* Continual learning reimbursement up to $5,250 per year
* And MORE! Check out our Benefits Page for more information
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Insurance
Auto-ApplyClaims Representative
Claim processor job in Cincinnati, OH
As the Claims Representative, you will be responsible for the evaluation, investigation and resolution of individual death claims within established guidelines. You will be providing a superior customer experience to our clients.
Providing superior customer service to our customers
Processing and approving claim payments
Providing prompt and accurate correspondence to internal and external customers
Maintaining accurate and complete financial records
Evaluating, analyzing and investigating claims
What's in it for you
Competitive pay: Fair compensation for your hard work.
Healthcare coverage: Comprehensive medical, dental, and vision from day one.
Life insurance: Company-paid coverage for you and your loved ones.
401(k) plan: Matching contributions to help secure your financial future.
Family support: Paid parental leave and reimbursement for adoption and surrogacy expenses.
Work-life balance: Flexible time-off policy to recharge and pursue passions.
Dress for your day: Express your style comfortably at work.
Inclusion and Culture: A respectful environment that values unique contributions.
Flexible work options: Remote, hybrid, and onsite opportunities at various locations across the U.S. for better work-life integration.
Well-being focus: Programs to support a healthy balance between work and home life.
Community connections: Build strong relationships through virtual and in-person interactions, with resources for your growth.
Claims Pocesor
Claim processor job in Mason, OH
Claims Processor needs 1+ years experience,
Claims Processor requires:
Onsite
Medium-Advance level of expertise with Microsoft Excel
Proficient with Outlook
Familiar with Cloud-based applications (i.e. OneDrive)
Ability to multi-task and perform duties using multiple sources or systems
Data Entry experience preferred
Claims Processor duties:
Review incoming membership documents (Microsoft Excel and Word) to confirm accuracy in formatting and validity of data
Communicate when updates are needed for successful membership enrollment and/or submission for processing.
Claims Analyst I
Claim processor job in Cincinnati, OH
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for completing and filing investor/insurer claims within required guidelines in order to recoup 5/3's investment in the property, may include loan principal, accrued interest, and corporate or escrow advances, as well asbank incentives for timely filing, made during the life of the loan to properly protect the investors collateral interest in the property. The residential mortgage portfolio is currently at 325,000 loans, 75% of which are investor owned and/or insuredthat require the completion of a claim upon completion of the default cycle. This results in approximately 200 claims being filed on a monthly basis and $30.0 million being recouped and applied annually. This position also includes the filing of LossMitigation claims with the investors/insurers.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
DUTIES & RESPONSIBILITIES:
+ All Claims started within five business days of receipt from loss mitigation or foreclosure.
+ Filing of all investor/insurer claims within required guidelines to reduce exposure to curtailments and/or fines. In 2005, claims paid to Fifth Third totaled approximately $30.0 million.
+ Track all claims monthly for status update and/or proceeds.
+ All claims proceeds posted per investor/insurer requirements within 48 hours of receipt includes posting principal, interest, escrow, other advances, buydown funds, unapplied funds, up to $1 million per week.
+ Close out accounts to ensure all balances equal to zero through chargeoff and correct the appropriate MortgageServ system settings.
+ Work with attorney network to ensure evictions, redemption, title issues, mobile home issues, conveyances and reconveyances are handled with due diligence to reduce exposure to curtailments and/or fines.
+ Work with property preservation vendor, hazard claim vendor, claims outsourcing vendor, city officials, etc. to ensure that the properties are being maintained to investor/insurer requirements.
SUPERVISORY RESPONSIBILITIES: None
MIMIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ High school diploma.
+ Good organization skills.
+ Math skills.
+ 0-2 years mortgage default or mortgage servicing related experience.
+ Prior PC experience to include advanced Excel, Word and Access.
Claims Analyst I
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Water Restoration Claims Coordinator
Claim processor job in Cincinnati, OH
Water Claims Coordinator/Accounts Receiveable We are currently searching for a full-time Water Claims Coordinator related to water mitigation insurance claims for our Southeast Region. The pay range for this position will be $19.00-$21.00, depending on experience. This on-site position will be located in downtown Cincinnati, OH. You will also receive company-paid parking at a nearby garage. The primary role of the Water Claims Coordinator is to bill, collect payments, and maintain accounts for the Water Restoration Department. The Water Claims Coordinator will keep precise records of all insurance/homeowner payments.
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
The ideal candidate will have 1-3 years of experience in the collection industry. In addition, the ideal candidate should possess strong communication skills, both with customers and within the insurance industry, and have a good working knowledge and/or experience in water restoration collections.
Responsibilities
* Working knowledge of restoration billing and collections procedures
* 1-3 years of collections experience, preferably in the water restoration industry
* Administrative experience in the restoration (preferred) or service industry
* Highly motivated, detail-oriented, and able to work independently
* Outstanding organizational, time management, and follow-up skills
* Self-starter who thrives in a fast-paced environment
* Able to handle multiple projects at once
* Strong communication skills and ability to work professionally with customers and the insurance industry
* Bilingual a plus
Requirements
* Highschool diploma or equivlant is required.
* 1-2 years of collections experience, preferably in the water restoration industry.
* Must be able to speak and write in English
* Basic computer skills, including Microsoft Office
* AS400 experience is preferred
Benefits
At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
* Medical insurance with a Prescription Drug Card
* Accident and Critical Illness Insurance
* Dental Insurance
* Vision Insurance
* Paid Vacation
* Paid Training
* Life Insurance
* Matching 401K Retirement Savings Plan
* Tuition Reimbursement
* Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Provider Network Rep
Claim processor job in Cincinnati, OH
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
This person will be a primary contact for providers. They will schedule, organize and facilitate collaborative JOC meetings as needed. They will perform provider orientations for individual providers and large provider groups. They will also provide ongoing education for these providers. They will travel to provider's offices, so they must have a driver's license.
**Everything in bold was added by the hiring manager**
Position Purpose: Perform duties to act as a liaison between providers, the health plan and Corporate. Perform training, orientation and coaching for performance improvement within the network and assist with claim resolution.
· Serve as primary contact for providers and act as a liaison between the
home and community based services
providers and the health plan
· Conduct monthly face-to-face meetings with the provider account representatives documenting discussions, issues, attendees, action items, and research claims issues on-site, where possible, and route to the appropriate party for resolute
Schedule, organize and facilitate collaborative JOC meetings as needed.
· Receive and effectively respond to external provider related issues
· Provide education on health plan's innovative contracting strategies
· Initiate data entry of provider-related demographic information changes and oversee testing and completion of change requests for the network
· Investigate, resolve and communicate provider claim issues and changes
· Educate providers regarding policies and procedures related to referrals and claims submission, web site usage, EDI solicitation,
MMP updates
and related topics
· Perform provider orientations
for individuals, large diverse provider groups
and ongoing provider education for same, including writing and updating orientation materials
which you will present.
· Ability to travel
Qualifications
Requirements:
bachelor's degree or equivalent experience
Ohio driver's license
1+ years of provider relations or contracting experience
familiarity with JOC meetings (Joint operating committee meetings) - ability to schedule and organize (these are meetings between providers and the health plan to educate providers and inform them of changes, etc)
experience acting as a liaison between health plans and providers (can come from the provider side)
Hours for this Position:
M-F 8-5
Advantages of this Opportunity:
Competitive salary
Fun and positive work environment
Room for growth
Medical benefits 1st of the month after hire
401k Matching
Additional Information
Interested in being considered?
If you are interested in being considered for the position, please contact Ashley Greene at 407-478-0332 ext 169.
Medical Insurance Pre-Certification Specialists
Claim processor job in Fort Thomas, KY
Job DescriptionDescription:
We are seeking a detail-oriented and proactive Insurance Pre-Certification Specialist to join our team. This role is responsible for managing insurance pre-certifications, verifying patient benefits and deductibles, and ensuring timely follow-up to support surgical scheduling and billing accuracy.
Key Responsibilities:
Manage and follow up on all pre-admission and pre-certification processes for multiple provider and office locations.
Submit pre-certification requests via insurance portals (e.g., Humana, UnitedHealthcare) and through direct communication with insurance providers.
Verify and input accurate procedure codes to ensure correct pre-certification for scheduled surgeries.
Assess patient deductibles, including HSA accounts, and determine pre-surgical financial responsibilities.
Maintain organized and up-to-date records of all pre-certified cases, including necessary updates and changes.
Communicate regularly with insurance companies, patients, and internal staff to ensure timely approvals.
Send deductible letters and follow up on outstanding or pending cases.
Reprocess pre-certifications when surgical procedures differ from initial expectations.
Qualifications:
Proven experience in insurance pre-certification within a medical or surgical setting.
Strong understanding of medical billing and coding (CPT/ICD codes preferred).
Excellent organizational and multitasking skills.
Ability to work independently and collaboratively within a team.
Professional phone etiquette and effective communication skills (oral and written).
Familiarity with insurance providers and their authorization processes.
Proficiency in computer systems and electronic health records (EHR).
Associate degree or equivalent college coursework preferred.
Why Join Us?
Be part of a dedicated team in a fast-paced, patient-focused environment where your attention to detail and insurance expertise directly contribute to successful surgical outcomes and patient satisfaction.
Requirements:
Professional Billing Claims Follow Up Rep
Claim processor job in Cincinnati, OH
JOB RESPONSIBILITIES * Financial Support - May perform duties of FSR I & II. May have specialized areas of responsibility (e.g. government & non-government billing, appeal processing, review & approval of refunds, etc.). * Systems Support - Identify system and technology needs. Participate in advancing use of technology. Ensures systems meet all regulatory and compliance requirements.
* Quality - May perform research and analysis. Participate in departmental/division performance improvement and quality assurance controls. May develop and execute corrective actions plans.
* Billing - Compile and prepare patient charges. Prepare invoices billings, UB-04 and 1500 claim forms to be sent to 3rd party payers for payment indicating individual line items for services and total costs. Review charges. Obtain and evaluate family, third party payers and agency resources for payment of charges. Managing patient billing and ensure procedures are billed according to contracts, transmit or mail all paper and claims, and review correspondence and follow up as needed.
* Collaboration - Act as a preceptor and/or lead for new employees. Perform specialty services functions. Act as a resource within the department/division. Provide instruction for performing non-routine functions. Serve as a liaison between Physicians Billing Service, Admitting, Outpatient Surgery, Outpatient Department, Patent Financial Services and other Cincinnati Children's departments. May have supervisory responsibilities.
JOB QUALIFICATIONS
* High school diploma or equivalent
* 3+ years of work experience in a related job discipline
Primary Location
South Campus
Schedule
Full time
Shift
Day (United States of America)
Department
Professional Billing Operation
Employee Status
Regular
FTE
1
Weekly Hours
40
* Expected Starting Pay Range
* Annualized pay may vary based on FTE status
$20.57 - $25.72
Market Leading Benefits Including*:
* Medical coverage starting day one of employment. View employee benefits here.
* Competitive retirement plans
* Tuition reimbursement for continuing education
* Expansive employee discount programs through our many community partners
* Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
* Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
* Physical and mental health wellness programs
* Relocation assistance available for qualified positions
* Benefits may vary based on FTE Status and Position Type
About Us
At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.
Cincinnati Children's is:
* Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
* Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
* Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)
* One of the nation's America's Most Innovative Companies as noted by Fortune
* Consistently certified as great place to work
* A Leading Disability Employer as noted by the National Organization on Disability
* Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.
Comprehensive job description provided upon request.
Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Claims Processor
Claim processor job in Mason, OH
Claims Processor needs 1+ years experience
Claims Processor requires:
Ability to learn and adopt new processes quickly and with ease
Onsite
Medium-Advance level of expertise with Microsoft Excel
Proficient with Outlook
Familiar with Cloud-based applications (i.e. OneDrive)
Ability to multi-task and perform duties using multiple sources or systems
Data Entry experience
Claims Processor duties:
Execute new client online portal access set-up
Send the appropriate communication email templates, tracking status and reporting any identified issues.
Monitor team shared Outlook mailbox for incoming membership documents sent from clients