Claims associate vs claims adjuster

The differences between claims associates and claims adjusters can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a claims associate and a claims adjuster. Additionally, a claims adjuster has an average salary of $51,116, which is higher than the $36,558 average annual salary of a claims associate.

The top three skills for a claims associate include customer service, medical claims and phone calls. The most important skills for a claims adjuster are insurance carriers, auto claims, and customer service.

Claims associate vs claims adjuster overview

	Claims Associate	Claims Adjuster
Yearly salary	$36,558	$51,116
Hourly rate	$17.58	$24.57
Growth rate	-3%	-6%
Number of jobs	9,145	13,221
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 66%
Average age	44	44
Years of experience	4	4

What does a claims associate do?

Claims associates control claims for insurance companies. Their job duties include determining a customer's insurance coverage and evaluating those who have filed a claim. Also, they must make sure that a claim is analyzed correctly for the clients to receive their entitled financial settlement. The work may require the agent to travel to generate information about the claim and may vary from a different position in the insurance industry. Qualifications for the job include an associate degree, excellent interpersonal and research skills as well as relevant experience in customer service.

What does a claims adjuster do?

A claim's adjuster is responsible for the handling of the insurance claims and investigating the extent of property damage and processing the business or a person's liability. Claims adjusters have a broad range of duties such as damage inspection to evaluate incident reports, communicating with property owners and spectators as well as referring to legal documents. They must also have excellent analytical and critical-thinking skills to calculate payments and analyze the complexities of multiple sources. Claims adjusters should also provide timely reports for reference and possible disputes.

Claims associate vs claims adjuster salary

Claims associates and claims adjusters have different pay scales, as shown below.

	Claims Associate	Claims Adjuster
Average salary	$36,558	$51,116
Salary range	Between $30,000 And $44,000	Between $40,000 And $64,000
Highest paying City	Hartford, CT	Los Angeles, CA
Highest paying state	Connecticut	New Jersey
Best paying company	Accenture	Merchants Insurance Group
Best paying industry	Insurance	Insurance

Differences between claims associate and claims adjuster education

There are a few differences between a claims associate and a claims adjuster in terms of educational background:

	Claims Associate	Claims Adjuster
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	-	Stanford University

Claims associate vs claims adjuster demographics

Here are the differences between claims associates' and claims adjusters' demographics:

	Claims Associate	Claims Adjuster
Average age	44	44
Gender ratio	Male, 30.3% Female, 69.7%	Male, 45.1% Female, 54.9%
Race ratio	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%	Black or African American, 11.8% Unknown, 4.4% Hispanic or Latino, 16.8% Asian, 5.2% White, 61.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	11%	10%

Differences between claims associate and claims adjuster duties and responsibilities

Claims associate example responsibilities.

Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
Obtain vehicle information from the DMV.
Follow HIPAA policy on each and every call.
Abided by the laws and regulations associate under HIPAA and patient confidentiality.
Receive recognition for creating a workflow and database for all incoming subpoenas.
Assist in training new CSA s on job responsibilities, which increase office productivity.

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Claims adjuster example responsibilities.

Achieve targeted performance goals to manage costs and support Allstate's industry-leading operational standards.
Maintain a full caseload of WC files for a Louisiana customer, for six months, while managing this team.
Manage California branch operations including supervision of 5 WC adjusting and support staff
Apply strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.
Manage strict confidentiality of documents and comply with HIPAA regulations stipulate by the facility and government.
Manage file inventory by utilizing CCC pathways diary system documenting claim file activities in accordance with establish procedures

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Claims associate vs claims adjuster skills

Common claims associate skills

Customer Service, 14%
Medical Claims, 8%
Phone Calls, 8%
Claims Handling, 7%
Insurance Claims, 6%
Medical Terminology, 5%

Common claims adjuster skills

Insurance Carriers, 13%
Auto Claims, 8%
Customer Service, 8%
Litigation, 7%
Xactimate, 6%
Claims Handling, 5%

Claims Associate vs. similar jobs

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Updated January 8, 2025

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