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Claims associate vs telephone claims representative

The differences between claims associates and telephone claims representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a claims associate and a telephone claims representative. Additionally, a telephone claims representative has an average salary of $42,400, which is higher than the $36,558 average annual salary of a claims associate.

The top three skills for a claims associate include customer service, medical claims and phone calls. The most important skills for a telephone claims representative are PIP, litigation, and coverage issues.

Claims associate vs telephone claims representative overview

Claims AssociateTelephone Claims Representative
Yearly salary$36,558$42,400
Hourly rate$17.58$20.38
Growth rate-3%-3%
Number of jobs9,14514,218
Job satisfaction--
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 75%
Average age4444
Years of experience44

Claims associate vs telephone claims representative salary

Claims associates and telephone claims representatives have different pay scales, as shown below.

Claims AssociateTelephone Claims Representative
Average salary$36,558$42,400
Salary rangeBetween $30,000 And $44,000Between $31,000 And $57,000
Highest paying CityHartford, CT-
Highest paying stateConnecticut-
Best paying companyAccenture-
Best paying industryInsurance-

Differences between claims associate and telephone claims representative education

There are a few differences between a claims associate and a telephone claims representative in terms of educational background:

Claims AssociateTelephone Claims Representative
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 75%
Most common majorBusinessBusiness
Most common college--

Claims associate vs telephone claims representative demographics

Here are the differences between claims associates' and telephone claims representatives' demographics:

Claims AssociateTelephone Claims Representative
Average age4444
Gender ratioMale, 30.3% Female, 69.7%Male, 37.5% Female, 62.5%
Race ratioBlack or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%
LGBT Percentage11%11%

Differences between claims associate and telephone claims representative duties and responsibilities

Claims associate example responsibilities.

  • Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
  • Obtain vehicle information from the DMV.
  • Follow HIPAA policy on each and every call.
  • Abided by the laws and regulations associate under HIPAA and patient confidentiality.
  • Receive recognition for creating a workflow and database for all incoming subpoenas.
  • Assist in training new CSA s on job responsibilities, which increase office productivity.
    • Show more

Telephone claims representative example responsibilities.

  • Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software.
  • Draft contentions for arbitration and submit evidence to support those contentions.
  • Negotiate liability with other insurance companies when possible, review files and documents for arbitration process.
  • Complete field inspection of losses including accurate scope of damages, photographic evidence collection, written estimates utilizing Xactimate estimating software.
  • Set up payment arrangements with the at-fault party that cause harmed to the GEICO insure.

Claims associate vs telephone claims representative skills

Common claims associate skills
  • Customer Service, 14%
  • Medical Claims, 8%
  • Phone Calls, 8%
  • Claims Handling, 7%
  • Insurance Claims, 6%
  • Medical Terminology, 5%
Common telephone claims representative skills
  • PIP, 26%
  • Litigation, 26%
  • Coverage Issues, 10%
  • Bodily Injury Claims, 8%
  • Customer Service, 7%
  • Process Claims, 3%

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Updated January 8, 2025

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