How to hire a client services manager

How to hire a client services manager, step by step

Here's a step-by-step client services manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client services manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client services manager
• Step 8: Go through the hiring process checklist

What does a client services manager do?

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1. Identify your hiring needs

   The client services manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A client services manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, client services managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of client services managers and their corresponding salaries.

   Type of Client Services Manager	Description	Hourly rate
   Client Services Manager	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$25-54
   Manager Of Business Services	Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions... Show more	$32-67
   Director Of Managed Services	A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities... Show more	$38-87

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Client Service
   • Account Management
   • Client Facing
   • Project Management
   • Home Health
   • Healthcare
   • PowerPoint
   • Client Retention
   • External Clients
   • Customer Satisfaction
   • Service Delivery
   • Payroll
   • Client Issues

   Check all skills

   Responsibilities:

   • Manage ITSM projects implementing ITIL best practices at client sites.
   • Manage BPO financial performance on a monthly basis staying within budget.
   • Use of CRM software, to manage numerous schedules of complex sales processes.
   • Manage accounts for existing and new partners; enter account and community information into SalesForce.
   • Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
   • Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.

   More client services manager duties

3. Make a budget

   Including a salary range in the client services manager job description is a good way to get more applicants. A client services manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a client services manager in Utah may be lower than in New Jersey, and an entry-level engineer typically earns less than a senior-level client services manager. Additionally, a client services manager with lots of experience in the field may command a higher salary as a result.

   Average client services manager salary

   $78,439yearly

   $37.71 hourly rate

   ---

   Entry-level client services manager salary

   $54,000 yearly salary

   Updated December 14, 2025

   Average client services manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$97,551	$47
   2	California	$95,490	$46
   3	New York	$89,926	$43
   4	Virginia	$89,036	$43
   5	Massachusetts	$87,589	$42
   6	Washington	$85,062	$41
   7	Wisconsin	$81,819	$39
   8	Connecticut	$79,823	$38
   9	Pennsylvania	$78,891	$38
   10	Illinois	$78,509	$38
   11	Maryland	$77,596	$37
   12	Ohio	$77,390	$37
   13	Colorado	$76,580	$37
   14	North Carolina	$76,552	$37
   15	Oregon	$73,604	$35
   16	Minnesota	$70,316	$34
   17	Indiana	$69,421	$33
   18	Missouri	$69,415	$33
   19	Georgia	$67,181	$32
   20	Texas	$64,358	$31

   Average client services manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	McKinsey & Company Inc	$142,350	$68.44	5
   2	Google	$126,947	$61.03	68
   3	Accenture	$124,428	$59.82	1,333
   4	Infosys Public Service	$116,631	$56.07	33
   5	Instinet Incorporated	$112,385	$54.03
   6	Virtusa	$112,382	$54.03	3
   7	Scantron	$112,046	$53.87
   8	Snowflake Computing	$111,549	$53.63	4
   9	Citi	$109,184	$52.49	48
   10	Invesco	$105,695	$50.81	6
   11	Navisite	$105,383	$50.66
   12	HarbourVest	$104,954	$50.46
   13	Realogy	$104,535	$50.26
   14	Dresser-Rand Group	$104,160	$50.08
   15	HP	$104,082	$50.04	7
   16	J.P. Morgan	$103,298	$49.66
   17	State Street	$102,898	$49.47	16
   18	Huron Consulting Group	$102,480	$49.27	41
   19	Envestnet	$102,337	$49.20
   20	Control Risks	$102,089	$49.08

4. Writing a client services manager job description

   A job description for a client services manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a client services manager job description:

   Client services manager job description example

   At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.
   
   Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
   
   The Global Payment Solutions (GPS) Senior Client Service Manager is responsible for developing strong relationships with our clients to understand their goals and objectives resulting in a deeper and stronger relationship. The GPS Client Service Manager with HSBC is a seasoned professional with experience in cross functional activities including implementation, integration, client support, operations, sales & product management.
   Here's what you can expect:
   
   Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.) You will have visibility of and ultimate oversight for all Client Management engagements (in-flight implementations, integrations engagements, service cases, etc.) Provide regular analysis of client activity and establish a regular cadence with covered clients to identify opportunities to: Reduce service case, implementation, and integration volumes without reducing revenue opportunities Improve time to service/cost to service the customer Measure and Maintain exceptional client experience as identified by the customers Direct accountability and responsibility to field and/or resolve service inquiries.
   
   Requirements
   
   Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.
   Strong knowledge of Cash Management products and services or other relevant industry expertise. Solid project management background, managing complex and demanding client projects. Excellent time management, planning and organizational skills. Strong focus on client experience and client success. Ability to manage a high workload. Excellent analytical skills and attention to details.
   As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
   
   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right client services manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your client services manager job on Zippia to find and recruit client services manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting client services managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client services manager

   Once you've decided on a perfect client services manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new client services manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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